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11/16/21	LP, AP & IT Security's #1 News Source	D-Ddaily.net

CLEAR Conference
Nov. 16-18

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Nov. 17-18

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April 10-13

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June 21-23

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Check out the Daily's Exclusive Reports

Q4/2020 Retail Fatalities Report

D&D Daily's 5th Annual Holiday Week Retail Crime Report

Q3/2020 Retail Fatalities Report

Q3/2020 Robbery Report

Q3/2020 ORC Report

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2021 National Retail Security Survey

2020 NRSS Survey

2019 NRSS Survey

2018 NRSS Survey

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2016 NRSS Survey

2015 NRSS Survey

NRF's 2021 Top 100 Retailers

Mat Schriner, LPC promoted to Senior Director of Operations for the Loss Prevention Foundation (LPF)
"I have had the pleasure of working with Mat for over 3 years now and this promotion recognizes his ongoing passion and dedication to the LPF, the LP industry, and its professionals," commented Terry Sullivan, LPC, President of the Loss Prevention Foundation. "Mat's twenty years of industry experience allows him to connect with and support professionals within our profession at all levels and this promotion is truly deserved." Read more here

Justin Kresser, CFE promoted to Manager, Digital Fraud for Under Armour
Justin has been with Under Armour for more than four years, starting with the company in 2017. Before his promotion to Manager, Digital Fraud, he served as Regional Asset Protection Lead for the company. Prior to joining Under Armour, he spent more than a year as Fraud Prevention Manager for RPG Card Services. Earlier in his career, he held fraud/LP roles with Sears, Claire's, and Target. Congratulations, Justin!

See All the Executives 'Moving Up' Here | Submit Your New Corporate Hires/Promotions or New Position

Mister Car Wash Transforms Security Operations Nationwide with Interface

Interface helps North America's largest car wash network streamline video and alarm monitoring, integrate with anti-collision system, and lay the foundation for security best practices for new locations

Principal Manager, Microsoft Azure Vision AI to Keynote The Monitoring Association's 2021 Virtual OPSTech

The keynote for The Monitoring Association's (TMA) 2021 Virtual OPSTech is Mr. Rouzbeh Aminpour, Microsoft Azure Artificial Intelligence Platform's Computer Vision Business & Strategy Principal Manager. Aminpour will share how Azure's Cognitive Services are enabling users to deliver breakthrough experiences through the use of industry-leading Vision AI models. Top-of-mind topics such as industry trends, use of edge and cloud infrastructures, enterprise grade and scalable model development, and responsible AI development will be the focus of his comments. TMA's OPSTech is set to take place virtually November 30th-December 3, 2021; Aminpour is scheduled to speak on Friday, December 3, 2021 at 11:15 AM ET, and will kick-off the Technology track. Read more here

The U.S. Crime Surge
The Retail Impact

The San Francisco Retail Crime Wave Debate & Store Closures Continues
The role retail stores play in a neighborhood - Continuing to get major press in the city

'Walgreens fed my family': inside the San Francisco stores closing over 'retail theft'
In mid-October Walgreens announced the impending closure of five of its San Francisco stores. "Retail theft" had risen to unsustainable levels despite increased investment in security, the chain said. It was time to give up.

In the months before the announcement, viral videos of brazen shoplifting attempts at Walgreens locations in the city - including one that appeared to show a man riding his bike out of a store with a trash bag filled with stolen items - had put it at the center of a heated national debate over fears of a pandemic-induced "crime wave".

To critics of San Francisco's leaders, the closures seemed to confirm a narrative long held by people outside the city and increasingly by those within: that San Francisco is a lawless place where officials turn a blind eye to crime, to local businesses' detriment. Political leaders, including Mayor London Breed, pointed at Walgreens. "When a place is not generating revenue and when they're saturated - Walgreens has a lot of Walgreens locations all over the city - I do think there are other factors that come into play," Breed told reporters.

But neighborhood representatives and advocates for people caught in the legal system paint a more complex picture of Walgreens' role in San Francisco and the city's struggles with shoplifting in recent years.

Regardless of any disconnects between perception, data and lived experience, people breaking into cars near tourist hubs like Fisherman's Wharf and viral videos like the one documenting a man riding his bike out of a Walgreens forced officials to respond.

In late September 2021, the mayor, along with the San Francisco police chief, unveiled the organized retail theft investigation and deterrence strategy. The initiative will expand the city's retail crime unit from two to five officers. The new hires will coordinate with other law enforcement bodies including the California highway patrol and off-duty officers hired as private security by businesses through the city's 10B program. The city will also triple the number of unarmed community ambassadors, from eight to 25. theguardian.com

San Francisco Hits the Brakes on Retail Security Deputies
Proposal for San Francisco deputies to provide security to prevent retail theft halted over concerns
The San Francisco Supervisory Board has postponed consideration of the following proposals: Allow San Francisco Sheriff's Office agents to provide private security to a store that fights theft of retail stores. This was after the San Francisco Police Department expressed concern.

Viral videos highlight the issue of retail theft in San Francisco, like one recent example of a stream of handbag thieves sprinting out of San Francisco Neiman Marcus.

Supervisor Safaí recently proposed that the San Francisco Sheriff's Office provide private security for San Francisco stores. This is similar to the private security that San Francisco police officers sometimes provide.

The oversight committee was supposed to accept the proposal on Tuesday, but on Monday the San Francisco Police Department requested a "meeting and consultation" to discuss their concerns, thereby postponing the board's plans.

"We just want to make sure that all the rules are met before anyone else joins the party," said Tracy McCray, vice president of SFPOA. McRae states that these concerns include the training and investigative capabilities of agents. californianewstimes.com

Fighting In-Store Theft with AI
Shoplifters cost stores billions. UF professor speaks on how AI can help curb store theft and fraud
Read Hayes, Ph.D., is a world-renowned expert on the science of stealing from department and grocery stores. At the GTC on Wednesday, Hayes was among five panelists who spoke on how artificial intelligence programs, such as Everseen, can reduce intentional and accidental losses of inventory at registers and self-checkout terminals.

Hayes provided his expertise to Everseen to help their AI identify the behavioral signals of somebody who is struggling to scan an item at a self-checkout terminal, intentionally scanning items incorrectly or not scanning items at all. The program was recently deployed in Kroger grocery stores nationwide.

"My job was to help them refine all the ways that people may make a mistake at a self checkout," Hayes said. "The models are designed to recognize somebody who is not scanning in the right way."

In 2019, theft, fraud and losses totaled $61.7 billion, according to the National Retail Federation's annual National Retail Security Survey, which was released in July. Not only is theft and fraud costly to companies, but it can also be dangerous.

When programs like Everseen identify somebody not scanning correctly, they can stop the transaction and prompt a staffer for further assistance. Additionally, a video pops up on screen replaying the bad scan, making it harder to dispute the incident if it's intentional.

Being caught on camera and immediately confronted with video would ideally prevent someone from trying to steal again.

"We may not change their life," Hayes said. "But if we can convince someone to not steal or commit harm, then we've done our first job."

The panel included executives from Everseen, Kroger, Lenovo and Omni Talk. "The One Retail AI Use Case That Stands Out Above the Rest" kicked off Wednesday, Nov. 10 at 11 a.m. news.ufl.edu

'Tis the Season for Retail Crime
Billions on the line: Keeping Stores and Shoppers Safe during the Holidays
From Nov. 1 to Dec. 31, shoppers in the United States spend almost $730 billion on the holidays. With an increase also comes more merchandise shrink from shoplifting, organized retail crime and other methods. Furthermore, the increase in crime increases safety concerns for customers and employees.

Increase in Shrinkage

Shrinkage, or the loss of inventory due to theft, shoplifting, error, or fraud, increases dramatically during the holidays by more than 15%. In fact, 37% of retailers' annual shrink loss happens during the holiday shopping season. One of the main reasons shrinkage rises is increased foot traffic, which creates chaotic stores and busier employees. Thieves are opportunistic and take full advantage of occupied employees and a better chance to hide in the crowd.

Organized Retail Crime

Unlike typical shoplifters, these professional thieves work as an organized group to steal massive amounts of inventory. They target high priced items that are easy to resell. ORC results in billions of dollars' worth of losses for retailers and increases the likelihood of violence on a retail property. Like other thefts, ORC increases during the holidays because there is more opportunity. The stores are busier, employees are distracted and there are more products in the store.

Safety on Property

The safety of those on your property is the number one concern. Without a safe shopping and/or working environment, both your customers and employees will refuse to set foot on your location. Black Friday and the holiday shopping season see a huge influx of people on the property, which will also increase the likelihood of crimes and accidents happening both inside and outside the store.

The parking lot is one of the most dangerous places. In fact, the FBI reports that parking lots and garages are the third highest location for violent crime in the nation. Criminals take advantage of the lower lighting, high people turnover and lower surveillance to steal, vandalize, and commit other violent crimes. During the holiday shopping period, criminals are looking for easy marks, including cars full of previous purchases. securitytoday.com

Co-Workers Can Ask Judges To Seize Guns From Other Co-Workers Threatening Violence
Gun Law Allowing Police to Seize Weapons From Potential Shooters Often Isn't Used

Red-flag laws have been used only a handful of times in New York City, Chicago and Hawaii, but thousands of times in Florida

The most broadly adopted gun-control measure in the U.S. in recent years is rarely being used in many cities and counties, government data show.

Nineteen states and Washington, D.C., now have red-flag laws, which allow authorities, and sometimes family members or co-workers, to ask judges to order the temporary seizure of guns from people threatening violence.

But many jurisdictions have used the laws to take away few or no guns, a Wall Street Journal analysis of the data shows. In some cases, police failed to use the laws despite warnings about people who went on to carry out mass shootings. In other instances, family members fearful that relatives would commit violence weren't aware that the measures existed.

The sporadic use of red-flag laws has frustrated some prosecutors and police who say more frequent use could prevent shootings and suicides. In some states, legislators are pushing to train police and publicize the measure, hoping to increase use.

Last year, authorities across the U.S. used red-flag laws to temporarily remove guns a total of about 5,000 times.

Most of the nation's red-flag laws were passed after the 2018 massacre at Marjory Stoneman Douglas High School in Parkland, Fla., that left 17 dead. Authorities failed to act on warning signs that a former student was going to carry out the school shooting.

Under red-flag laws, judges can decide whether to grant emergency requests to seize firearms without a court appearance by the gun owner. Judges usually grant the requests, data show, and the orders, which also block individuals from buying firearms, typically last a few weeks. Authorities can seek to extend those orders at hearings where the gun owners are given a chance to defend themselves.

Supporters say the measures are a way to keep guns away from troubled individuals threatening to kill others or themselves, without regulating the sale or manufacture of firearms. Second Amendment advocates who oppose the laws say they deprive firearm owners of due process. wsj.com

Laws to take guns from people who threaten violence are used inconsistently
among counties in many states.

The Nationwide Theft Surge
Rising retail thefts in Connecticut mimic broader US trend
Recent instances of retail thefts at Connecticut stores are reflecting a nationwide trend. Several stores in Southington and Oxford were hit recently by thieves who walked out with hundreds or even thousands of dollars in goods and threatened workers who tried to stop them.

The National Retail Federation said a recent survey of retailers has found stores are seeing an uptick in thefts, with the perpetrators being more aggressive. The organization said one of the factors may be state laws that have raised the threshold for what constitutes a felony, or more serious crime.

Experts also say stores are using a less confrontational approach to shoplifters over the years and the ease of reselling stolen goods online are factors.

Ben Dugan, director of organized retail crime and corporate investigations at CVS Health, recently told the Senate judiciary committee that an estimated $500 billion in illicit stolen and counterfeit goods are sold on third-party marketplaces each year. apnews.com

Biden boosts crime fighting efforts on Native American lands

COVID Update

442M Vaccinations Given

US: 48M Cases - 784.7K Dead - 38M Recovered
Worldwide: 254.7M Cases - 5.1M Dead - 230.3M Recovered

Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember & recognize.

Private Industry Security Guard Deaths: 325 Law Enforcement Officer Deaths: 529
*Red indicates change in total deaths

COVID Surges Again as Winter Approaches
Dr. Fauci says Covid cases are starting to climb in some areas of the U.S.

An influx of Covid patients in the Midwest and Northeast are fueling the sudden increase.

Covid-19 cases are starting to climb again in select regions across the U.S. after stabilizing at a high level following this summer's delta surge, White House chief medical advisor Dr. Anthony Fauci said Monday.

Fauci's comments came just a day after the country reported a seven-day average of more than 82,000 new cases, up 11% from the week before, according to a CNBC analysis of data from Johns Hopkins University. Nationwide cases were down 57% last week from the delta wave's peak this summer, but a jump in Covid patients in the Midwest and Northeast is fueling the sudden increase.

"The only thing that's a little bit disconcerting is that we're beginning to plateau," Fauci said during an interview hosted by the Bipartisan Policy Center. "In other words, the deceleration of cases is now plateaued, and in some areas of the country, we're starting to see a bit of an uptick." cnbc.com

Biggest Fight The Insurance Industry Has Ever Waged
Covid-19 Insurance Lawsuits Move Toward High-Stakes Phase

Represented by law firms experienced in insurance-coverage disputes, big companies prepare for dragged-out legal fights

Businesses suing insurers for billions in losses from Covid-19 shutdowns are entering a new phase: jury trials.

Over the past year, judges have ruled in favor of insurers in hundreds of cases, backing up the carriers' rejections of "business interruption" insurance claims. Many of those rulings have involved policies with virus-specific exclusions, which can make the cases more open-and-shut for judges.

But last month, a jury in federal court in Kansas City, Mo., heard a restaurateur duke it out with a unit of Cincinnati Financial Corp. in a case without the virus-specific exclusion. It was the first coverage dispute, out of more than 1,800 Covid-19 lawsuits filed so far, to reach jurors, according to a Covid-19 litigation-tracking effort at the University of Pennsylvania Carey Law School.

While Cincinnati Financial still won, the trial signals that policyholders may be entering a new phase, in which their cases survive early motions to dismiss and get a fuller hearing than they have generally gotten so far.

The law firms are bulking up their filings to try to counter the arguments that insurers have made so far in winning 637 motions to dismiss or for summary judgment, compared with 72 policyholder wins, according to the Penn data.

Insurance-industry lawyers say they remain confident they will continue winning. Given business-interruption coverage is a subset of property insurance, they assert that policy language requires "direct physical loss or damage" to the insured property, such as from a fire, for a claim to be covered.

Covid-19 business-interruption lawsuits have shaped up to be one of the biggest fights the insurance industry has ever waged with policyholders. A lesson for policyholder lawyers is "if you get to a jury, you won't necessarily win," Mr. Baker said. wsj.com

California Settles With Amazon Over Covid-19 Notifications

Agreement requires online retail giant to end practices that California's attorney general said concealed Covid case counts

California said it has secured an agreement with Amazon.com Inc. to rectify how the company handled Covid-19 notifications to warehouse workers and local health agencies.

The settlement requires the online retail giant to end practices that California's attorney general said concealed Covid case counts. Under the terms of the agreement, Amazon must pay $500,000 toward further enforcement of California consumer protection laws.

Amazon must begin to notify its more than 10,000 warehouse workers in California of the number of new Covid-19 cases in their workplaces within one day, notify local health agencies of new cases within 48 hours and submit to monitoring by his office, among other measures.

New York in February sued the online retailer, accusing it of not doing enough to protect workers from the virus. New York state's attorney general said the company failed to comply with cleaning and disinfection requirements and didn't adequately notify employees of colleagues who had contracted the coronavirus. In advance, Amazon sued New York's attorney general to stave off the action. wsj.com

Imposing Biden's Vaccine Mandate on Small Employers?
Labor Groups Press for Biden's Covid-19 Vaccine Mandate to Go Further

AFL-CIO, UFCW and SEIU 32BJ all filed petitions asking for the policy to be reviewed; some say they want it to apply to smaller companies

Three labor organizations are calling on the Biden administration to review its Covid-19 vaccine mandate, with some indicating the policy is too limited in applying to only large businesses.

The AFL-CIO and the United Food and Commercial Workers International Union filed a petition in federal court last week asking the Occupational Health and Safety Administration to review the new federal vaccine policy, which directs companies with 100 or more employees to require that workers either be vaccinated or get tested regularly for Covid-19 and wear masks. SEIU, Local 32BJ, which is a part of the larger Service Employees International Union, also filed a petition in federal court last week.

In its filing, SEIU 32BJ said the directive "fails to adequately protect all workers who face a grave danger from COVID-19 exposure in the workplace." The Labor Department, which OSHA is under, referred questions about the petitions to the Justice Department. The Justice Department declined to comment.

The push by labor groups comes as businesses and state leaders are divided over the new rule, which the Biden administration estimates will cover 84 million workers when it goes into effect on Jan. 4. wsj.com

Europe turns the screws on the unvaccinated as Covid-19 cases climb

Covid-19 Boosters Become Available to All Adults Across Several States, Cities

Pfizer Will Allow Its Covid Pill to Be Made and Sold Cheaply in Poor Countries

Seven Reflective Innovation Leadership Videos of Lucky Year 2021

By Tony D'Onofrio, Global Retail Influencer & Prosegur's CEO & Managing Director, Global Retail Business Unit

As I wrote at the start of 2021, the impact of COVID-19 has delayed the arrival of the new roaring '20s projected pre-pandemic. As the Economist asked in sharing their thoughts on 2021, "do you feel lucky? The number 21 is connected with luck, risk, taking chances and rolling the dice. It's the number of spots on a standard die, and the number of shillings in a guinea, the currency of wagers and horse-racing."

From a leadership point of view, I do feel lucky as 2021 has turned out to be an outstanding year. At the beginning of the year, I started a new career as a retail CEO for a global security company. My social media channels continued to grow in 2021 with my favorite now becoming TD Insights Live on YouTube.

Every minute 500 hours of new content is loaded on YouTube. Have appreciated that in 2021, my personal YouTube views grew by tens of thousands. A new in-home studio major re-design is in progress to expand my passion for visual communications into 2022.

As we reach the end of year, it's time to reflect on my favorite lucky seven innovation leadership videos of 2021. Read more here

Cashierless Tech Goes Global
Amazon's cashierless tech makes first appearance in a rival store outside the US

The US retailer's tech is becoming more common

Amazon has reportedly landed its first customer outside the US for its cashierless retail technology. According to Bloomberg News, the UK's second largest supermarket chain, Sainsbury's, will use Amazon's system of AI-powered surveillance cameras to power a cashierless grocery store in London.

Sainsbury's own FAQ for the store, which is reportedly due to open to the public on November 29, says that the technology is being provided by an unnamed "third-party supplier." But Bloomberg says that supplier is Amazon, citing a source "familiar with the matter."

The shop, located near Sainsbury's headquarters on High Holborn, will use machine learning technology and cameras to track what shoppers pick up. Customers scan in and out of the store with a QR code on the Sainsbury's app and are charged automatically for any items they leave the premises with. Sainsbury's says the system doesn't use facial recognition, doesn't share customers' account data with the tech's supplier, and that images collected by the cameras are "usually" deleted within 30 days. theverge.com

As 'Cashless Society' Emerges, Businesses Need to Prepare Now to Meet Security Demands
The adoption of digital transactions has skyrocketed since the beginning of the pandemic, alongside a commensurate decrease in the use of cash, causing many to ponder the future fate of fiat currency.

"We were all kind of growing digital, we just had an event that accelerated that to the next level - and at this point, it looks like there's no turning back," Leslie Bailey, vice president of market planning at LexisNexis Risk Solutions, told PYMNTS.

It remains to be seen whether or when we will actually become a so-called "cashless society," she said, but countries like Sweden have trended that way and it has worked out well, while an entire generation of digital natives is completely comfortable going cashless - and in fact, prefer it.

Facilitating Transactions in a Seamless, Timely Manner - Being an Early Mover Helps - Moving in the Direction of a Cashless Society pymnts.com

Overall retail sales in October were up 1.7 percent
NRF's calculation of retail sales - which excludes automobile dealers, gasoline stations and restaurants to focus on core retail - showed October was up 1.7 percent seasonally adjusted from September and up 10.8 percent unadjusted year-over-year.

October's results come as NRF is forecasting another record-setting holiday season, with sales forecast to grow between 8.5 percent and 10.5 percent over 2020.

For the first 10 months of the year sales were up 14.1 percent over the same period in 2020, as calculated by NRF

October sales were up in all but two categories on a monthly basis and were up across the board year-over-year, led by increases at clothing, electronics and sporting goods stores. Specifics from key sectors include:

● Clothing and clothing accessory stores were down 0.7 percent month-over-month seasonally adjusted but up 22.7 percent unadjusted year-over-year.

● Electronics and appliance stores were up 3.8 percent month-over-month seasonally adjusted and up 17.4 percent unadjusted year-over-year.

● Sporting goods stores were up 1.5 percent month-over-month seasonally adjusted and up 16.5 percent unadjusted year-over-year.

● General merchandise stores were up 0.8 percent month-over-month seasonally adjusted and up 15.7 percent unadjusted year-over-year.

● Furniture and home furnishings stores were up 0.4 percent month-over-month seasonally adjusted and up 9.6 percent unadjusted year-over-year.

● Grocery and beverage stores were up 0.9 percent month-over-month seasonally adjusted and up 7.6 percent unadjusted year-over-year.

● Online and other non-store sales were up 4 percent month-over-month seasonally adjusted and up 7.4 percent unadjusted year-over-year.

● Building materials and garden supply stores were up 2.8 percent month-over-month seasonally adjusted and up 6.5 percent unadjusted year-over-year.

● Health and personal care stores were down 0.6 percent month-over-month seasonally adjusted but up 5.4 percent unadjusted year-over-year. nrf.com

Gen Z - The Most Diverse Generation in American History
How Gen Z is going to kill the workplace as we know it
Well, there's a lot more to them than TikTok. Gen Zers, a group of about 72 million people in the US born between 1997 and 2012, are the most diverse generation in American history in terms of race, ethnicity, and sexual orientation. (One in six adults in Gen Z consider themselves LGBT, according to Gallup.) These digital natives are, by and large, progressive, pro-government, and activist-minded. And they're coming of age in the post-#MeToo, post-George Floyd era, amid a global pandemic that's upended people's lives for 20 months and counting.

Now this just-starting-its-career generation is taking those sensibilities, experiences, and technological savvy to reinvent work and the workplace in its image. Older employees, meanwhile, are having to adapt.

"It will be interesting to see how we shape the workplace, not how the workplace shapes us."

Their three priorities: Flexibility - Fairness - Social Justice. businessinsider.com

Last-minute reprieve: LA/LB delays pulling trigger on $100 a day congestion fee
It came down to the wire, but the highly controversial Los Angeles/Long Beach congestion fee backed by the Biden administration is not happening - at least, not yet.

The ports announced Monday that they will "delay consideration" of the fee until Nov. 22, citing a 26% reduction in long-dwelling containers since the plan was announced on Oct. 25. freightwaves.com

Quarterly Results

Walmart Q3 U.S. comp's up 9.2%. E-commerce up 8%, total revenue up 4.3%
Sam's Club comp's up 13.9%, e-Commerce sales up 32%, membership income up 11.3%
Walmart International sales down 20.1%, impacted by divestiture

Advanced Auto Parts Q3 comp's up 3./1%, net sales up 3.1%

Senior LP & AP Jobs Market

In Case You Missed It: 12 New Senior LP/AP Jobs Listed in Monday's Daily

Due to yesterday being the longest senior LP/AP job posting list ever on the Daily, we are re-publishing it below, in case you missed it. See further below for today's job postings.

● VP, Corporate Security job posted for Tanger Outlets in Greensboro, NC

● SVP Risk Mgmt job posted for Goodwill of Greater New York in New York, NY

● Dir. Security - Executive Protection job posted for Walmart in Bentonville, AR

● Dir. AP, Safe & Secure job posted for Target in Brooklyn Park, MN

● Dir. Compliance & LP job posted for HearingLife in the U.S.

● Dir. Security Risk Management & Governance job posted for Dell in Austin, TX

● Dir. Security job posted for United Protective Services in Oklahoma City, OK

● Dir. Security & Compliance job posted for Goodwin Recruiting in Battle Creek, MI

● Asset Protection Corporate Senior Manager job posted for JCPenney in Plano, TX

● Sr Manager, Global Security Operations job posted for Callaway in Carlsbad, CA

● Sr Manager, Profit Protection job posted for Callaway in Carlsbad, CA

● Manager, Corporate Facilities & Support job posted for Big Lots in Columbus, OH

Click here to see Monday's full list of LP/AP job postings

Today's Senior LP/AP Job Listings

Security Operations Manager, Corporate Security job posted for CVS Health in Milford, CA
The Security Operations Manager will support the Senior Director of Corporate Security and the entire Corporate Security management team in maintaining the overall safety and security of CVS Health's people, facilities, and assets. The ideal candidate must possess the ability to foster a collaborative approach to achieve strategic goals in a manner consistent with CVS Health's purpose and values. jobs.cvshealth.com

Asset Protection Manager job posted for Dirt Cheap in Dallas-Fort Worth, TX
We are currently recruiting for an Asset Protection Manager in the Texas area. As a professional and detail-oriented Asset Protection Manager at Channel Control Merchants, LLC., you will be responsible for communicating and implementing loss prevention strategies and managing all operations and asset protection programs for assigned stores in order to drive sales, maximize profitability, control expense, and achieve shortage goals. indeed.com

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Mister Car Wash Transforms Security Operations Nationwide with Interface

Interface helps North America's largest car wash network streamline video and alarm monitoring, integrate with anti-collision system, and lay the foundation for security best practices for new locations

Earth City, MO., November 16, 2021 - Mister Car Wash, Inc. (NYSE: MCW), North America's largest car wash network, has chosen Interface Security Systems, a leading managed service provider to upgrade and optimize its video monitoring and alarm systems.

With over 350 car washes nationwide, and rapid expansion plans, Mister Car Wash is committed to delivering a safe and consistent customer experience across all its locations. To address their unique safety requirements, Mister Car Wash chose Interface to overhaul its CCTV and alarm installations and create a foundation for consistently replicating safety and security best practices across all future locations.

As a part of the upgrade, Interface successfully integrated security camera feeds with a third-party vehicle anti-collision system to increase efficiency and reduce the chances of accidents inside the car wash tunnel. The solution tracks the flow of vehicles inside the car wash tunnel and automatically stops the conveyor belt if an imminent collision is detected.

"Interface's consultative approach to identifying key problems and innovative solution design was a breath of fresh air for us," says Jim Figueredo, Director of Asset Protection at Mister Car Wash. "Interface was the only vendor who was able to seamlessly integrate our cameras and NVR with the anti-collision system. This has allowed us to reduce costs while improving operations. The true benefit of using Interface is their ability to really understand our problems and go the extra mile to suggest future-proof solutions that can scale."

With Interface, Mister Car Wash is able to expand operations rapidly while delivering a safe and consistent customer experience. By upgrading and optimizing the video monitoring and alarm systems, Mister Car Wash has reduced false alarms, minimized instances of false vehicle damage claims, reduced general liability issues, and improved overall safety at their locations.

Having upgraded over 90 locations, Interface is collaborating with Mister Car Wash to eventually bring most of its countrywide network of locations to the new technology standard.

Click here for a more detailed case study.

New Federal Government Cybersecurity Incident and Vulnerability Response Playbooks
The White House, via Executive Order (EO) 14028: Improving the Nation's Cybersecurity, tasked CISA, as the operational lead for federal cybersecurity, to "develop a standard set of operational procedures (i.e., playbook) to be used in planning and conducting cybersecurity vulnerability and incident response activity" for federal civilian agency information systems. In response, today, CISA published the Federal Government Cybersecurity Incident and Vulnerability Response Playbooks. The playbooks provide federal civilian executive branch (FCEB) agencies with operational procedures for planning and conducting cybersecurity incident and vulnerability response activities. The playbooks provide illustrated decision trees and detail each step for both incident and vulnerability response.

FCEB agencies should use the playbooks to shape their overall defensive cyber operations. The playbooks apply to information systems used or operated by an FCEB agency, a contractor of the agency, or another organization on behalf of the agency. CISA encourages agencies to review the playbooks and CISA's webpage on EO 14028 for more information. us-cert.cisa.gov

Rebuilding Target's Cybersecurity Approach
How Target's CISO balances customer security and customer experience

In wake of a 2013 data breach, Rich Agostino rebuilt Target's approach to cybersecurity, addressing vulnerabilities while maintaining a user-friendly web presence for customers.

The 2013 data breach into Target's payment system affected more than 41 million customer accounts and cost the company $18.5 million to resolve state investigations into the cyberattack. That event triggered Target to review and strengthen its security practices and policies, keeping that balance between security and customer experience in mind. Today, Target's approach presents a model for other retailers to follow

In 2014, Rich Agostino relinquished his post as GE's vice president of technology and risk compliance to overhaul and strengthen Target's approach to cybersecurity, a job he continues to do as the retailer's senior vice president and CISO. At the same time, Agostino has focused on keeping Target's web interfaces user-friendly for online customers while keeping security enhancements in the background. For his efforts, the Retail and Hospitality Information Sharing and Analysis Center (RH-ISAC) named Agostino the 2021 CISO of the Year and received its Peer Choice Award for CISO of the Year in 2021 as well.

Drawing the right conclusions about the Target breach

Before overhauling Target's approach to cybersecurity, Agostino knew he had to draw the right conclusions from the 2013 data breach. What he learned ran counter to popular beliefs. "People tend to think about the 2013 Target breach as being significant because it was the first breach or the biggest consumer breach, but neither of those are true," Agostino says. "The attack was significant because it was the first time that we saw a level of sophistication aimed at retail that previously had only been seen from nation-states attacking defense contractors and owners of intellectual property. It was really the first time that consumer-facing businesses had been confronted with this level of threat."

Building an effective security team

To deliver on this strategy, Agostino built a capable in-house cybersecurity team, one with the numbers, knowledge, and programming skills to develop and deploy effective defenses. "This is why we hired hundreds of security experts from all sectors including finance, government, and industries in addition to retail," he says.

This pool of in-house cybersecurity experts now works together 24/7 at Target's Cyber Fusion Center (CFC) in Brooklyn, Minnesota. It is a vast, open-concept facility where the Cyber Threat Intelligence team monitors and analyzes cybercrime trends, while the Cyber Security Incident Response team develops Target-centric detection tools and detects threats to the company's networks and systems. Meanwhile, the CFC's continuous improvement experts document the teams' findings, actions and results, while prioritizing their overall efforts.

Building a sector-wide response - Changing corporate security culture - Delivering business and security results csoonline.com

Ransomware Negotiation Strategies
How to Negotiate With Ransomware Attackers

Security researchers investigate the ransom negotiation process to create strategies businesses can use if they face an attack.

Organizations hit with ransomware often find themselves in a crisis: To pay or not to pay? Most security experts agree payment is not the ideal response to a ransomware attack. But the truth is, some organizations don't have a choice - and in these cases, they need to have a strategy.

"One thing that makes a crisis more manageable is to have as much information as possible," said Pepijn Hack, cybersecurity analyst with Fox-IT, part of NCC Group, in a talk at last week's Black Hat Europe in London.

Hack and his colleague, threat analyst Zong-Yu Wu, sought to learn how attackers maximize profits, the position victims are put in during negotiations, and how businesses hit with ransomware can level the playing field. The duo analyzed more than 700 negotiations between 2019 and 2020 to create a dataset they analyzed using quantitative and qualitative methods.

Strategic Negotiation: Tips for Defenders

Adversaries may have an advantage, said Hack, but they are also humans - and humans make mistakes. Knowing this, victims can negotiate lower ransom prices or avoid paying entirely.

His first tip was to be respectful in communication. A crisis can be "an emotional rollercoaster," he said, and much is at stake. Business owners can understandably become emotive. Hack advised looking at ransomware negotiation as a business transaction. Consult outside help if needed, but remain professional.

In addition, victims should not be afraid to ask for more time. Adversaries will usually try to pressure them into making quick decisions, often by threatening to leak stolen files or doubling ransom after a certain period. The more stress an attacker causes, the worse a victim's decision-making will be. darkreading.com

Jolt in Federal Cybersecurity Spending
Biden signs infrastructure bill that provides nearly $2 billion for cybersecurity
Presdent Joe Biden signed a $1 trillion infrastructure bill into law on Monday that includes nearly $2 billion for cybersecurity and related provisions.

The biggest piece of digital security funding is a Federal Emergency Management Agency cyber grant program, administered in consultation with the Department of Homeland Security's Cybersecurity and Infrastructure Security Agency, that would distribute $1 billion over four years to state and local governments. An additional $21 million would go toward the Office of the National Cyber Director, which has been unable to make key hires since being established earlier this year due to funding shortages.

In all, the legislation - known as the Infrastructure Investment and Jobs Act - is "the largest investment in the resilience of physical and natural systems in American history," the White House boasted, one that "makes our communities safer and our infrastructure more resilient to the impacts of climate change and cyber-attacks."

Lawmakers have proven eager this year to advance funding for CISA, and more money for cybersecurity could be on the way soon through the Build Back Better Act that could clear Congress as soon as this week. cyberscoop.com

NYC 1st City To Regulate AI Hiring Tools For Bias & The Feds Are Watching
Businesses could face fines in city crackdown on bias for AI hiring tools
Employers will soon face stricter rules for when they can use résumé-scanning software and other automated hiring tools.

The City Council's Committee on Technology last Wednesday approved a bill that would bar employers from using automated hiring tools unless the software has undergone an independent audit for racial and gender biases, and the business notifies candidates that automated tools are being used. The bill was approved by the full City Council later that afternoon.

This is an issue the federal government is watching as well. The U.S. Equal Employment Opportunity Commission said last month that it would launch a working group, among other initiatives, to study how artificial intelligence is being used in hiring. crainsnewyork.com

Windows 10 is a security disaster waiting to happen

How to Track Flights Using iMessage for iPhone, iPad & Mac

Ever wanted to quickly see or share your flight information with a colleague, friend or loved one? You can easily track and preview flight paths from your smartphone. All you need is the airline name and flight number. First, open the Messages app and locate the conversation where the flight information has been sent to you - this includes the Airline Name and Flight Number (in succession). In most cases, this also works with the airline abbreviation and number. Then, tap the Airline Name/Abbreviation and Flight Number in Messages to bring up the flight information. In the flight tracking window, you can see the plane's status on an interactive map, terminal departure, arrival gates, and times of departure/estimated arrival, along with any delays the flight may be experiencing.

Online Shopping Boom
87% of Consumers Will Shop Online For Holiday Gifts, Half Will Start Before Thanksgiving
As the holiday shopping season approaches, most consumers plan to shop online, get an early start and choose eCommerce stores that offer rewards programs.

In fact, 87% of holiday shoppers plan to shop online this year, up from 77% in 2020, according to The 2021 Holiday Shopping Outlook: Why Convenience and Personalization Will Be Key, a PYMNTS and Kount collaboration that surveyed 3,643 consumers from Aug. 26 to Sept. 17.

They plan to get an early start, too, with 48% saying they will begin their holiday shopping before Thanksgiving. This may reflect their wishes to prevent being faced with product shortages. Another 25% plan to begin on Black Friday, the traditional start to the holiday shopping season.

Among those who will start their shopping later, 11% plan to begin on Cyber Monday, 9% after Cyber Monday but before the week of Christmas and 3% the week of Christmas.

As they choose where to shop, 58% of consumers say they are "very" or "extremely" interested in online stores that offer customer rewards programs. They are also looking for consistent brand experiences in-store and online, with 48% of consumers saying they are "very" or "extremely" interested in that. pymnts.com

How your online shopping and COVID-19 clogged the supply chain

The river that carries the things we buy around the planet has slowed to a crawl.

The complex orchestra of cargo ships, trucks, trains and airplanes that have long powered globalization and the consumer economy wasn't prepared for what the pandemic would throw at it. Suddenly, the thing that we've long depended on to move things cheaply and efficiently around the globe started moving much slower.

The signs are everywhere, from higher shipping costs and longer delivery times (when you can find something in stock, that is) to a fleet of ships waiting to unload at the Port of Los Angeles. The list of reasons is long, starting with a skyrocketing increase in online shopping. Equipment shortages and workplace social distancing measures to keep workers healthy are also to blame, and ongoing COVID outbreaks are causing some facilities to temporarily close down.

"The whole international supply chain -- the shipping, the ports, the trains, the trucks -- just didn't have that kind of slack built in," he says. "The whole system came under terrible stress. ... When people started buying more stuff than ever before, you found many parts of that chain collapsing." cnet.com

Start shopping early! Black Friday deals begin as supply-chain worries ongoing nationwide

Georgetown, KY: Accused serial shoplifter charged with stealing more than $200,000 from area stores
A man is accused of stealing more than $200,000 in jewelry from Kohl's and other stores in Lexington, Georgetown, Richmond and Louisville, according to Georgetown Police. Michael Reid was arrested Saturday after a report of a shoplifter at the Kohl's in Scott County and taken to the Scott County Detention Center, according to investigators. Georgetown Police praised great teamwork among area loss prevention teams. wtvq.com

Morganton, NC: Perfume heist at Ulta prompted police chase in Morganton
One man is in custody and another still is at large after a Sunday afternoon smash-and-grab at Morganton's Ulta cosmetics store led to a brief police chase on Interstate 40. Officers were told that a man entered the store shortly after 3 p.m. Sunday, broke a display case and shoveled about $6,800 worth of fragrances into a bag before leaving in a black Chevrolet Malibu, said Lt. Josiah Brown with the Morganton Department of Public Safety. One of the responding officers attempted to stop a car over that matched the description. Investigators say the driver would not stop, and officers gave chase on Interstate 40, Brown said. The chase was short-lived. After barely a mile on the interstate, the car got a flat tire and ended up going off the right side of the road under the Exit 104 bridge. It went up a hill and hit a guardrail before the driver and passenger ran in different directions, Brown said. journalnow.com

Oklahoma City, OK: Suspects convicted of multiple thefts accused of striking again, stealing high-dollar handbags
Some serial thieves with a taste for high-dollar fashion are facing charges once again. This duo has been convicted more than a dozen times each for stealing. Recently, police say they've returned to the same store to continue their crimes. An afternoon shopping took a chaotic turn quickly for some Oklahoma City residents. On the ground, police cruisers and in the air, the police helicopter searched for two suspects accused of stealing expensive purses from Von Maur at Quail Springs Mall. "They ran from security, ran over to the Dollar Tree store and ended up hiding in one of the rooms there in the Dollar Tree," said MSgt. Gary Knight, with the Oklahoma City Police Department. Police say it was clear this was the duo they were looking for. "They still had some items on them, some high-end handbags that they had stolen from Von Maur," Knight said. The police report states that the suspects, Brittany Lyles and Kristina Hawkins, frequent the store, working with other suspects to steal numerous items there. The most recent run-in was less than two weeks ago; that's when officers say Lyles slapped loss prevention staff in the face after being confronted. This time, a staff member who remembered them gave their descriptions to police. kfor.com

Concord, CA: Police seek 9 Suspects in Jewelry Store Smash and Grab
A brazen crew of smash-and-grab robbers took over a Concord jewelry store Monday night, ransacking display cases before fleeing with an undisclosed amount of merchandise. Concord police said the incident took place at 7 p.m. while shoppers were inside the Sun Valley Mall According to investigators, nine masked suspects, armed with hammers, ran into Iceberg Diamonds and began smashing and emptying all the display cases. As quickly as the robbers arrived, they were gone, leaving the store's staff to clean up the broken glass and inventory the loss. The incident remained under investigation. Concord police have not released any additional information. sanfrancisco.cbslocal.com

Lunenburg, MA: Six burglars hit Lunenburg sneaker shop, take $70K in high-end merchandise
Burglars smashed through a glass door and picked over the stock of high-end sneakers and clothing at a Massachusetts store overnight. The owner of GetchaSneakers in Lunenberg said the thieves got away with about $70,000 worth of merchandise. "I was shocked, flabbergasted just because we give so much back to the community I didn't think we would be targeted but we'll live and learn from this situation and try to do better," said owner Michael Cortes, who opened the store in January. Cortes says surveillance shows six that six people smashed through the front door with an ax. One of the cameras captured a Honda CR-V, which police said was stolen in Lowell. Police confirmed they were investigating the theft. wcvb.com

Denver, CO: Showroom Stripped of Bikes After HQ Break In
Guerilla Gravity is asking riders in the Denver area to keep an eye out for suspicious bikes after its headquarters was targeted by a break-in. The robbery took place at around 3:15 am on November 8 and the thieves made off with 5 showroom display bikes, two test bikes, two Cane Creek shocks, a RockShox Super Deluxe shock, some brakes and an iPad. Guerilla Gravity has posted a description of all the missing bikes on its social media pages along with some identifying features that may help riders spot them. The most distinctive will probably be a Gnarvana with gold decals, a gold stem and two gold spokes on each wheel. If you're local, keep an eye out on buy and sell pages or deals that look too good to be true. According to the store's homepage, the 5 bikes are valued at nearly $30,000. pinkbike.com

College Station, TX: Man sentenced to prison for theft; 22 theft related conviction
Brazos County jury sentenced a College Station man to eight years in prison last week after convicting him for theft with two or more previous convictions. Prosecutors said Byron Carroll, 40, was a career thief with more than 22 theft-related convictions. Authorities said Carroll stole a robot vacuum worth more than $300 from a store in College Station in December by hiding it under his sweatshirt. theeagle.com

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Shootings & Deaths

Manteca, CA: Clerk shot and killed, Two suspects sought in 7-Eleven armed robbery
Police are seeking two suspects after an armed robbery in Manteca. Police responded to an armed robbery at a 7-Eleven in Manteca around 12:58 a.m. on Nov. 10. Authorities say two suspects fled the scene after pointing a handgun at the clerk and demanding money. According to the Manteca Police Department, the suspects fled the scene in a newer model Toyota Camry that lacked license plates. abc10.com

Chicago, IL: Two Armored Truck Security Guards Shot, One Fatally, Following 'Foiled Robbery Attempt' In Chatham
Two armored truck security guards were shot, one fatally, during an attempted armed robbery in Chatham Monday morning. The shooting happened at 10:21 a.m. at a Bank of America in the 200 block of West 83rd Street, police said. Two guards, a 47-year-old female and a 46-year-old male, were loading an ATM machine when two to four gunmen demanded cash and fired shots, police said. The woman was shot six times and taken to the University of Chicago Medical Center in "traumatic arrest," Chicago Fire Dept. spokesman Larry Merritt told the Sun-Times. The man was shot twice in the stomach and taken to the medical center in critical condition, police said. One guard died from their injuries but it was not immediately clear who, a FBI spokesperson told the Sun-Times. The guard had not been identified by the Cook County Medical Examiner's Office as of Monday night. The gunmen did not take any money, officials said. blockclubchicago.org

Robberies, Incidents & Thefts

Channelview, TX: Good Samaritan stabbed multiple times as he tries to stop robbery
A Good Samaritan is fighting for his life after authorities said he was stabbed multiple times while trying to stop a robbery in Channelview. The incident happened Monday evening outside a gas station at 15799 East Freeway and Sheldon Road. According to the Harris County Sheriff's Office, three men in a red SUV were out of gas and targeted another man who was pumping gas. The confrontation escalated and the suspects pulled out their knives, deputies said. The good Samaritan, a homeless man, grabbed a machete and tried to intervene. abc13.com

Spartanburg County, SC: Man receives 24 years for attempting to kill off-duty officer at South Carolina Walmart
A Woodruff man received a 24-year prison sentence for attempting to kill an off-duty police officer working extra duty at Walmart in August 2020. James Ray Cunningham, 23, pleaded guilty Monday to attempted murder, possession of a weapon during the commission of a violent crime, third-degree assault and battery and hit and run for the Aug. 20, 2020 attack. We previously reported officers were called to Walmart, located at 141 Dorman Centre Drive, located within the The Dorman Centre shopping center, at around 1:30 p.m. on a call about a disturbance and a fight. While officers were responding to the scene, the call was upgraded to an officer-down call.

According to the Spartanburg County Solicitor's Office, Cunningham assaulted the uniformed city police officer without provocation as the officer stood near the self-checkout line. Cunningham carried a knife when he first initiated the attack. The knife fell to the ground and Cunningham used his fist to beat the officer unconscious. Cunningham then attempted to pull the officer's weapon from his belt, the solicitor's office said. Cunningham pulled the gun with enough force to lift the unconscious officer off the ground.

Several bystanders who witnessed the attack pulled Cunningham off the unconscious officer. The bystanders stopped the attack while others in the store called 911. Cunningham punched a customer several times before fleeing the store. wyff4.com

Los Angeles, CA: LAPD investigating more than 100 cases of 'follow-home' robberies
According to police, suspects would target victims while they were out, follow them to their homes and commit the robberies as the victims were arriving home. Due to the new crime trend, Robbery-Homicide detectives began tracking various robberies and found that most victims were being followed from places such as Melrose Avenue, the Jewelry District in downtown, high-end restaurants and nightclubs from Hollywood and Wilshire Area. Officials say victims were being targeted based on the jewelry they were wearing or the car they were driving. Detectives say not all the cases are related in terms of the same suspect. foxla.com

N.J. man admits bribing mail carriers to steal credit cards
Boyd recruited the employees to steal credit cards from the mail in exchange for cash bribes and once he got them, he activated the cards by pretending to be the actual accountholders to whom they were originally mailed, U.S. Attorney Rachael A. Honig said. He then used the stolen cards to purchase things, including electronics, at various store throughout the state, authorities said. His scheme, which also involved other, unnamed people, ran from November 2018 to February 2019, court documents said. Boyd faces 15 years in prison for bribery charge and 10 years for the charge of credit card fraud. Each offense carries a maximum fine of $250,000, Honig said. nj.com

Ravenna, OH: Woman charged with attacking McDonald's workers pleads not guilty, taking her case to trial; woman was caught on camera assaulting workers after not getting her Slushie

Fire/Arson

Park City, UT: Blaze contained in Park City Home Depot, crews investigating
More details have been released on the fire raging in a Home Depot on Monday morning. The Park City Fire District says they first responded to the structure fire around 4:30 a.m. Officials say five fire engines, along with trucks and ambulances arrived on the scene to put out the blaze. The fire was found in the back of the building near the holding facility. Firefighters were able to contain and extinguish the flames successfully. No injuries have been reported. The cause of the fire is still not known at this time and crews are investigating the incident. abc4.com

Daily Totals:
• 8 robberies
• 10 burglaries
• 1 shooting
• 1 killed

Click to enlarge map

Yolanda Thompson named Loss Prevention Manager for DHL

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Featured Job Spotlights

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	Asset Protection Manager Philadelphia, PA - posted November 5 As an Asset Protection Manager II you will be responsible for one of our highest shortage locations with an elevated scope of responsibility that may include executive direct reports and increased staff levels, higher Sales Volume or significant Shortage risk. You will be the subject matter expert on Asset Protection and Shortage Reduction Strategies within your location...
	Safety Director (Retail Background Preferred) Jacksonville, FL - posted November 3 This role is responsible for developing, implementing, and managing purpose-directed occupational safety and health programs designed to minimize the frequency and severity of customer and associate accidents, while complying with applicable regulatory requirements. This leader is the subject matter expert on all safety matters...
	Director, Loss Prevention & Safety Goleta, CA - posted September 24 The Director of Loss Prevention & Environmental, Health and Safety plans, organizes, implements, and directs HERBL's programs, procedures, and practices to ensure the safety and security of company employees and property...
	Corporate Risk Manager Central (Denver, Kansas City, Oklahoma, Little Rock & Calif.) - posted October 5 Summary of Role and Responsibilities: A proactive approach to preventing losses/injuries, whether to our employees, third parties, or customer's valuables. They include but are not limited to cash in transit, auto losses, or injuries...
	AP Lead Manhattan, NY - posted October 19 This role will conduct investigations focusing on Habitual Offenders, high impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, Data Analysis). This role directly teaches and trains Store Leaders and Brand Associates in the safe practices of effectively handling external theft events...
	Regional Loss Prevention Manager Houston, TX (Remote Opportunity) - posted October 14 The position will be responsible for: Internal theft investigations; External theft investigations; Major cash shortage investigations; Fraudulent transaction investigations; Missing inventory investigations; Reviewing stores for physical security improvements...
	Environmental Health, and Safety Manager Eden Prairie, MN - posted October 7 The Environmental Health, and Safety Manager will implement policies to ensure a safe and healthy work environment. Inspects the facility to identify safety, health, and environmental risks. Develops and implements inspection policies and procedures, and a schedule of routine inspections. Prepares and schedules training to cover emergency procedures, workplace safety, and other relevant topics. Read more here
	Field Loss Prevention Manager Seattle, WA - posted October 7 Staples is focused on our customer and our community. As a Field Loss Prevention Manager for Staples, you will manage and coordinate Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within Staples Retail locations...
	Asset Protection Lead Hudson Valley, NY - posted September 13 Responsible for protecting the assets of the company and ensuring a safe environment for our employees and customers. Utilizes the tools and resources available to initiate and follow through on internal investigations. Work closely with store management to increase LP awareness...

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Being a mentor can be an extremely worthwhile experience and sometimes the mentee brings mentoring to the relationship as well because we all learn from each other no matter what role we play. And while you may be reluctant or just feel time-strapped, try giving it a chance even for a short time and see what happens. As the old expression goes, one person can make a difference and you could help a fellow LP executive grow beyond their own expectations and, in having helped the number of people we've helped in our mere search role, I for one can say there is no better feeling in the world than helping someone reach beyond! That's what has actually kept me doing what I do for all these years!

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