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and Top 10 Solution Provider interviews
So without further adieu, let's begin the countdown...
'Making a Murderer': From the Screen to the Hot Seat Dave Thompson, CFI, VP of Operations, WZ
The Netflix true-crime documentary
series “Making a Murderer” highlighted the case of Brendan Dassey and the
interrogation that led to a highly controversial “confession” and guilty verdict
resulting in Dassey’s incarceration. Worldwide leaders in non-confrontational
interviewing techniques,
Wicklander-Zulawski & Associates (WZ), took a stand by highlighting the
issues and errors made in these interrogations leading to coerced confessions –
and have continued to use this case as an example in their training programs.
Episode Sponsored By
Managing the Change Process from Loss Prevention Kevin Colman, Group Vice President of Asset Protection
Macy's is not only the largest department store chain in the U.S., but it is now also a Top 10 online retailer. To keep pace with the rapidly changing business model, Macy's Asset Protection team has reinvented itself to address the many challenges that cybersecurity and omni-channel retailing presents. Kevin Colman, former Group Vice President of Asset Protection for Macy's, talks about the transformation to 'Omni AP', where protecting the brand and increasing profits are just as important as preventing shrink.
Episode Sponsored By
Organized Retail Crime - The Great Debate
John Matas,
Corporate Principal - Fraud & Profit Protection
How big is the ORC problem and how should it be defined? How accurate is the $30 billion estimate? What are the implications of the NRSS’ finding that external theft has surpassed internal theft for the first time ever? And how are the current decriminalization trends going to impact ORC long-term? Three senior LP/AP leaders -- John Matas, Millie Kresevich, and Scott Sanford -- join us to tackle these complex questions.
Episode Sponsored By
Scott Sanford, Director of Loss Prevention, goPuff
Scott Sanford,
Director of Loss Prevention for goPuff, discusses where he thinks the loss
prevention industry is going and how we're making progress in the fight against
Organized Retail Crime. A subject matter expert on the topic, Scott has a unique
gift and ability at resolving ORC cases and has been extremely involved in the
national effort for many years. Learn how you can be better prepared to combat
the North American epidemic that is ORC.
Taking an AP Team & Program to the Next Level Jim Connolly, Senior Vice President of Asset Protection
Jim Connolly, Senior Vice President of Asset Protection, talks about the keys to establishing a successful LP program - and how you take that program "to the next level" once it has matured. In 2010, Jim successfully engineered the biggest re-organization of Burlington Stores' LP program in the history of the company. Here, he offers tips on how to retain, challenge and develop team members, while keeping it fresh and exciting for the executives.
Emerging Loss Prevention Issues: Training is Key Carol Leaman, CEO of Axonify, and Lisa LaBruno, EVP Retail Operations, RILA
Carol Leaman, CEO of Axonify, sits down with Lisa LaBruno, Executive Vice President of Retail Operations for the Retail Industry Leaders Association (RILA), to discuss the major challenges retail Loss Prevention programs face and how effective training can help mitigate those risks. Lisa describes the four areas of training associated with LP apprehensions, including the specific components of a successful training program.
Episode Sponsored By
Organized Retail Crime Roundtable: A National Update Scott Sanford, Debra Lussier, Denny Dansak, Tony Sheppard, Nelson Harrah
In this national update on ORC, hear from five of the leading experts on this growing threat to the LP industry and the latest efforts to combat it. Scott Sanford, Director of Loss Prevention for goPuff; Debra Lussier, Sr. Manager, Central Investigations for The Home Depot; Denny Dansak, former Sr. Corporate Manager, ORC for Kroger; Tony Sheppard, Director of Loss Prevention - ORC for Ulta Beauty; and Nelson Harrah, Director of ORC for Gap Inc., discuss the link between online fraud and brick-and-mortar crimes, the impact of state ORC laws, and the mounting national effort of ORC associations that are helping to bridge the gap.
Episode Sponsored By
ORC's Public Partnership: Lieutenant Jim Ostojic, Captain Bill Williams, Detective Joe Hopkins
Joe LaRocca, Senior Advisor, Loss Prevention, RetaiLPartners, moderates this session on the importance of public-private partnerships in fighting ORC. Captain III Bill Williams and Detective III Joe Hopkins of the LAPD, and Lieutenant Jim Ostojic of the Polk County Sheriff's Office, tell us about the industry-leading models taking shape across the country that are helping retailers and law enforcement share real-time information like never before. Learn about the commercial crimes division of the LAPD, the expansion of associations like LAAORCA and the new ORC training programs for law enforcement.
Episode Sponsored By
Chris Nelson, Vice
President, Loss Prevention, Gap Inc./Old Navy
"Left of Boom" is a military term referring to the timeline before an explosion. When the explosion happens (the boom), then the timeline shifts to "right of boom". Left of boom is where you want to be. Chris Nelson and Rich Giaquinto explain how the concept applies to the retail environment - whether it's active shooters, natural disasters, or other events that disrupt the business. Learn how Gap Inc. maintains business continuity and organizational resilience by applying a "Left of Boom" approach.
Episode Sponsored By
Bob Oberosler, SVP Loss Prevention for Dollar Tree & Family Dollar
Bob Oberosler, Senior Vice President of Loss Prevention for Dollar Tree and Family Dollar stores, has traveled several times throughout the U.S. for his career, worked seven days a week building an LP program from scratch and spent more hours than he can count taking on extra projects and responsibilities to help him advance in his career. If there's an executive who's paid the price, Bob is it. In this LPNN interview, Bob shares just what it takes to be a senior leader in the LP industry. From volunteering for extra tasks at work to choosing a house you can resell quickly, learn the things executives don't always think about when moving up in an organization.
Episode Sponsored By
A division of CCL Industries,
Checkpoint Systems
is the only vertically
integrated RF/RFID solution provider for retail. Through a unique
offering of software, hardware, labels, tags and connected cloud-based
solutions, Checkpoint optimizes retail operations and efficiencies with
real-time intuitive data delivered throughout the supply chain and in-store
resulting in improved profitability and an enriched consumer experience.
Bob Dale, SVP of Sales, and Rex Gillette, VP of Retail Sales, talk
about Protection 1’s immense growth in the retail security market since entering
the segment in 2010. With a customer-focused culture, Protection 1 redefined the
installation world with its highly successful SEAL Team conversion process,
while rolling out new innovations like its eSuite platform.
2017 was an incredible year for
Gatekeeper Systems.
It was big news within the industry when they announced their acquisition of
Carttronics, who was a major competitor in the shopping cart containment and
pushout theft prevention arena. Robert Harling, CEO of Gatekeeper
Systems, explains how their patented locking-wheel technology in solutions like
Purchek help prevent shoplifting without the need for employee intervention or
violent confrontation.
Celebrating its 50-year anniversary,
Se-Kure Controls continues to
develop and manufacture innovative asset protection systems that maximize return
on investment for retailers. With over 800 products running the gamut from
mechanical security to alarm modules, Se-Kure Controls offers customized
solutions for any loss prevention need. In this interview, hear from Greg
Saputo, Mike Campbell, and the late Roger Leyden, who talks about the
evolution of the company and the biggest developments he's seen in the industry
over the last half-century.
Profitect, now Zebra
Prescriptive Analytics, is the leading global provider of prescriptive
analytics for the retail and consumer packaged goods (CPG) industries, allowing retailers to easily understand and act on their data. Their
solution looks at all aspects of the retail supply chain to identify
opportunities for sales and margin improvement, such as: training, vendor and
cashier compliance, fraud, inventory accuracy, and customer behavior. In this LPNN interview, Guy Yehiav,
General Manager & Vice President for Zebra Analytics, tells us how their
solution goes beyond traditional exception-based reporting. Later, Mike Limauro, Senior Director of Asset Protection for
Whole Foods Market, tells us how it can help LP departments transform into a
profit hub for their organization.
ALTO US is a new venture in the United States for South America's powerhouse Asset Protection solution provider ALTO. Starting back in 2003 in one of Chile's biggest retail stores, where they reduced shrinkage by 23% in the first year, they're now supporting nearly 7,000 stores in more than 100 cities in Latin America, Europe and now the U.S. Karl Langhorst, Senior Advisor for ALTO US, explains how their programs help bridge the gap between retail and law enforcement, creating an effective and productive partnership, while managing the prosecution processes for a retailer's external and internal theft cases.
Joe Malone, co-owner of
Security Resources,
tells us how the company grew from a small business in Philadelphia to a
national security firm specializing in security guard and investigative
solutions throughout North America. Licensed and registered in all 50 states,
Security Resources utilizes a partner network of over 700 security companies to
address the ever-changing needs of retailers. In this interview, Joe talks about
their industry-leading process.
Network surveillance technologies continue to revolutionize the way retail
professionals work with not just loss prevention, but also with store
optimization, operational efficiencies, and enhancements to the overall customer
experience. Hedgie Bartol, LPQ, Retail Business Development Manager for
Axis Communications, tells us how the global leader in network video can
help retailers can bring together their video surveillance, physical access
control and now audio systems to create a full solution that goes beyond
security and helps grow the business.
Leading retailers and LP executives
trust Scarsdale
Security to provide building security, fire protection, loss prevention and
video surveillance needs. In addition to unsurpassed security services,
Scarsdale is the retail industry's leading source for advanced Business
Intelligence and traffic analytics. Jim Mahoney, VP of Sales, and
Frank Baker, VP of Business Development, for Scarsdale Security, discuss
LP's role in cross-departmental functionality, the opportunities with Central
Station Monitoring, and how Scarsdale can help retailers keep existing
infrastructure active while still promoting new technology.
For more than 31 years,
NuTech National has set the pace for innovation and
excellence, serving major retail chains across the nation with the industry's
largest network of sales, service, installation and alarm monitoring. Greg
DeTardo, Founder and President of NuTech National, and Tonya Prive,
Former Director of Sales, talk about the latest features and services the
company has rolled out over the past year in this LPNN interview. From NuTech
Link 6.0, their latest retail management security software - to their Depot
Services - to Smart Retail Alert and Employee Learn how NuTech sets
itself apart from other alarm companies.
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Note: On March 17th, 2020, Roger J. Leyden, a pioneer in the LP industry
and the Founder & CEO of Se-Kure Controls passed away.
