Sensormatic Solutions by Johnson Controls shopper traffic analytics reveal in-store Black Friday shopping increased year-over-year

Shopper traffic data indicates that visits to physical stores on Black Friday remain down -28.3% compared to 2019 pre-pandemic levels

NEUHAUSEN, Switzerland-November 27, 2021-Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, today released preliminary shopper visit data for U.S. brick-and-mortar retail stores and shopping centers on Thanksgiving Day and Black Friday. Findings indicate that shopper visits resulted in a -28.3% decline in traffic on Black Friday, November 26, compared to 2019, the last pre-pandemic year, but a 47.5% increase compared to 2020. These results are informed by retail traffic data analytics within the company's intelligent operating platform, Sensormatic IQ.

"While in-store shopping is still not back to 2019 levels, more shoppers felt comfortable visiting stores in person this Black Friday than in 2020," said Brian Field, senior director of global retail consulting, Sensormatic Solutions. "One driver of this increased traffic could be ongoing supply chain challenges and shipping delays, which are resulting in consumers shopping earlier to ensure their gifts arrive on time. With ongoing staffing challenges due to the labor shortage, retailers can leverage data-driven solutions to ensure their stores are appropriately staffed and shelves are stocked during anticipated busy shopping days."

Traffic on Thanksgiving Day and Black Friday

Visits to physical stores on Thanksgiving Day, November 25, decreased by -90.4% compared to 2019 as many retailers closed on Thanksgiving Day, like they did in 2020. The peak time for in-store Black Friday shopping was between 1-3 p.m., as it has been in years past.

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Sensormatic Store Traffic Data in the News

In-Store Black Friday Traffic Down from 2019, Up from 2020
Black Friday shopping in stores drops 28% from pre-pandemic levels as shoppers spread spending throughout the season

Traffic at retail stores on Black Friday dropped 28.3% compared with 2019 levels, according to preliminary data from Sensormatic Solutions.

Traffic at retail stores on Black Friday dropped 28.3% compared with 2019 levels, as Americans shifted more of their spending online and kicked off their shopping earlier in the year, according to preliminary data from Sensormatic Solutions.

Traffic was up 47.5% compared with year-ago levels, Sensormatic said. This time in 2020, many shoppers stayed at home due to fears around the coronavirus pandemic and as retailers operated on somewhat reduced hours.

"It's clear shoppers are shopping earlier this season, just as they did last season," said Brian Field, senior director of global retail consulting at Sensormatic. He added that the two main reasons shoppers are spreading out their holiday purchases are ongoing concerns about Covid and worries about the supply chain. cnbc.com
 

US: 49M Cases - 799.4K Dead - 38.8M Recovered
Worldwide: 261.9M Cases - 5.2M Dead - 236.5M Recovered

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Tracking COVID Cases, Hospitalizations & Deaths

'You've got to prepare for the worst'
World responds to new variant's arrival
The first inkling of a new, potentially fearsome threat arrived a few days ago. The latest variant of the coronavirus was on the move, the Biden administration was told. And, before long, evidence emerged that the variant - which would be dubbed omicron - carried worrisome mutations.

By Thanksgiving Day, frantic discussions were unfolding in Washington and in capitals around the globe about how to contain the potential menace. Those discussions, which would lead to travel restrictions and other measures, exposed long-simmering tensions about the United States and other nations appearing to punish the developing world and about stark differences in vaccination levels.

On Saturday, covid-19 cases caused by the omicron variant were confirmed or suspected in a widening circle of nations, including Britain and Germany. The pharmaceutical companies whose vaccines had appeared to chart a path out of the pandemic expedited development of new formulations targeting the omicron variant.

"This is the highest level of alert we've ever been on, by far," since devising the initial batch of vaccines last year, said Stephen Hoge, Moderna's president. "What's most scary about this virus is it's managed to put all of its greatest hits into one [omicron] variant, and then has added maybe 10 mutations that we don't even know what to think of yet." washingtonpost.com

The Million Dollar Question Ahead of the Holidays
Will the Vaccines Stop Omicron? Scientists Are Racing to Find Out.

A "Frankenstein mix" of mutations raises concerns, but the variant may remain vulnerable to current vaccines. If not, revisions will be necessary.

As nations severed air links from southern Africa amid fears of another global surge of the coronavirus, scientists scrambled on Sunday to gather data on the new Omicron variant, its capabilities and - perhaps most important - how effectively the current vaccines will protect against it.

The early findings are a mixed picture. The variant may be more transmissible and better able to evade the body's immune responses, both to vaccination and to natural infection, than prior versions of the virus, experts said in interviews.

The vaccines may well continue to ward off severe illness and death, although booster doses may be needed to protect most people. Still, the makers of the two most effective vaccines, Pfizer-BioNTech and Moderna, are preparing to reformulate their shots if necessary.

They won't know the results for two weeks, at the earliest. But the mutations that Omicron carries suggest that the vaccines most likely will be less effective, to some unknown degree, than they were against any previous variant. nytimes.com

State of Emergency Declared in New York
New York Declares State of Emergency to Combat Omicron Variant

Precautionary measure allows hospitals to turn away patients seeking nonurgent care

New York's governor declared a state of emergency to prepare for a possible Covid-19 surge from the new Omicron variant that is spreading around the globe.

The precautionary measure announced Friday is intended to help hospitals in the state prepare for a potential winter wave caused by the new variant, which the World Health Organization has said might be more transmissible and pose a greater risk of illness than existing strains of the coronavirus. New York is the first state to declare a state of emergency in response to the Omicron variant.

Detected first in southern Africa, Omicron hasn't been found anywhere in the U.S.

"It's coming," New York Gov. Kathy Hochul said of the new strain, which has made its way to the U.K., Belgium and other countries. wsj.com

Businesses React to New Variant
D.C.-area businesses greet news of omicron variant with anxiety & resignation
Less than a week after D.C. became the latest jurisdiction to drop its indoor mask requirements, a new and potentially more contagious variant of the deadly coronavirus has prompted some businesses and officials to double down on masking rules - and to start preparing for the worst.

"I haven't stopped worrying since the first time we shut down," said Lesley Bryant, who owns the Lady Clipper Barber Shop on U Street in D.C. "It's a way of life now."

Businesses owners across the D.C. area greeted the news of the omicron variant with resignation. After 20 months of balancing turning a profit with keeping their staff and customers safe, small-business owners said they were not surprised to learn the pandemic may take yet another turn for the worse.

In the District, some businesses have eased mask requirements, including for fans attending games at Capital One Arena downtown. (Employees still have to wear them.) But many have continued to require that customers and employees wear face coverings.

In Northern Virginia, where officials have mostly recommended - but not required - face coverings since the summer, some business owners wondered whether the new omicron variant and the looming holiday season would spur county officials to reinstate some health precautions.

Francis Do, the owner of Pho, Banh Mi and Grill in Fairfax, says he believes the county government reinstating a mask order is one of the few ways to avoid another total shutdown. washingtonpost.com

UK's Retail Response to Omicron Variant
UK retailers: don't expect us to police Covid mask rules

Big chains say enforcing fresh restrictions amid Omicron variant can be a 'trigger for abuse'

Retailers have said they cannot be expected to police the reintroduction of mandatory mask wearing in shops in England from Tuesday as enforcing the rules can be a "trigger for abuse".

Richard Walker, the boss of the Iceland grocery chain, said he was "supportive" of the change in mask policy introduced in response to the Omicron variant, but added: "My store colleagues can't be expected to police those who refuse."

The Association of Convenience Stores, which represents thousands of independent shopkeepers, said its members were concerned about potential abuse when asking customers to mask up.

"We know from previous lockdowns that reminding people about face coverings and social distancing is a big trigger for abuse and [store workers] are hesitant about challenging people."

Helen Dickinson, the chief executive of the British Retail Consortium, which represents most big retailers, said: "It is vital that we do not place hardworking retail staff in harm's way, and enforcement of face coverings must remain the duty of the authorities." theguardian.com

Retail Takes on the Vaccine Mandate
Why Retailers Are Fighting a Vaccine Mandate Before the Holidays

The Biden administration has called on major companies to help fight the pandemic. Big chains want to get past the holiday staffing crunch first.

As other industries with workers in public-facing roles, like airlines and hospitals, have moved toward requiring vaccines, retailers have dug in their heels, citing concerns about a labor shortage. And a portion of one of the country's largest work forces will remain unvaccinated, just as shoppers are expected to flock to stores.

At the heart of the retailers' resistance is a worry about having enough people to work. In a tight labor market, retailers have been offering perks like higher wages and better hours to prospective employees in hopes of having enough people to staff their stores and distribution centers. The National Retail Federation, the industry's largest trade group, has estimated that retailers will hire up to 665,000 seasonal workers this year.

The industry showed how strongly it feels about the issue this month when the Biden administration directed companies with 100 or more workers to mandate vaccines or weekly tests by Jan. 4. Five days after that announcement, the National Retail Federation sued to stop the effort.

"We all agree with the premise that vaccines are good and vaccines save lives," Stephanie Martz, the chief administrative officer of the N.R.F., said in an interview Monday. "But by the same token, you can't just say, 'OK, make it so.'"

The order is now held up in litigation, challenged by a number of lawsuits from a broad coalition of opponents, and could make its way to the Supreme Court. Court filings by the administration warn that blocking the rule would "likely cost dozens or even hundreds of lives per day." nytimes.com

The Pandemic Effect
Is the Four-Day Workweek Finally Within Our Grasp?

After embracing flexible work styles during the pandemic, some companies are now embracing a shorter week.

Primary is part of the latest wave to experiment with a work schedule that has been proposed for decades but has never quite caught on. Driven by the flexible work arrangements and bonus days off that were introduced during the pandemic, concern for burnout and empowerment of employees in a tight labor market, companies are embracing a shorter workweek.

Kickstarter, Shake Shack and Unilever's New Zealand unit are among those that have experimented with the four-day workweek, or have announced plans to. And after an experiment in Iceland supported the idea that the system improves worker well-being without reducing overall output, a majority of the country's workers have now moved to shorter workweeks, or will gain the right to. nytimes.com

Tracking Omicron and Other Coronavirus Variants
Here's where Omicron has been detected around the globe

U.S. retail stocks slide on Black Friday as new virus worries arise

Omicron Variant Found on Flights Reveals Gaps in Covid-19 Travel Rules

Countries Close Borders as More Omicron Cases Emerge

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Cyber Monday & Cybersecurity
Cybersecurity expert offers tips for Cyber Monday shoppers
If you're planning to shop online for Cyber Monday deals, how do you know your personal information is safe? Cybersecurity experts warn consumers that they can be a target of hackers and costly digital scams.

"If I'm trying to seal from 10,000 people, if I can get one percent of those folks to respond, that could be a nice payday," said Mike Moran, president of Affiliated Resource Group in Dublin which specializes in cybersecurity. "They're going to get more sophisticated; they're going to get more realistic."

He believes holiday shoppers online today are at a bigger risk of falling victim to cybercriminals than they were five years ago. "Mainly because of the fact that there are significantly more options and there are significantly more risks," Moran said.

"Maybe it's a good idea to change your password and change it to something valuable instead of 'password123' or 'Mike17,'" he said. Moran also recommends you shop at trusted e-commerce sites and be wary of email offers asking you to click on links.

"You get an email, it looks like it's legitimate, it's referencing a Google drive, you click on the Google drive link, and all of a sudden it infects your computer within 10 minutes with ransomware," Moran said.

And if you do click on a suspicious link, Moran said to immediately check the web address before purchasing from a fraudulent site. "Make sure that when you look at the URL: is there the little lock that it's a secure site? Is it the actual website for the company you're buying things from?" he said.

If logging on to the internet outside your home, Moran recommends using a virtual private network (VPN) rather than public wi-fi to minimize your risk. And when shopping online, Moran said it's always safer to use a credit card since the fraudulent activity is easier to dispute. That doesn't go for all transactions, however.

"If I'm using a debit card, I should be checking my balance every other day at the bank," he said.

Moran believes scammers will continue to find innovative ways to steal money or personal information online, so it is important for consumers to protect all of their devices. www.nbc4i.com

Safety & Biometrics
Behavioral biometrics: A promising tool for enhancing public safety
While globalization has enabled easy cross-border movement and transactions, fraudulent activities have, unfortunately, followed suit. The growing demand for a multi-layered and improved security system-whether for border control, online activities, or public security-is driving the need for reliable global authentication. As security demands skyrocket, innovative ideas are emerging to resolve many of today's urgent issues.

Biometric identity capture is currently the most promising solution to secure the movements of every individual-online and in the physical world-and to prevent fraud of any kind. The field is working on a further headway: behavioral biometric technology. The way the behavioral aspect complements biometrics could cater for safer, more reliable, and faster identification.

Sophisticated and reliable: Traditional biometric technology

With traditional biometric technology, adopters can identify any registered person through their biometric data such as the fingerprint, the iris, or, most commonly, facial features. Used as a rapid tool to access smartphones or a digital banking app instead of typing a passcode, the technology has immensely improved our user experience when interacting with technology.

Revolutionary and immature: Behavioral biometric technology

In contrast to traditional biometrics, behavioral biometric approaches are "younger" and less standardized. This makes an unbiased comparison without an industry benchmark such as the NIST FRVT or NIST FpVTE much more difficult. The standard distinguishing feature of behavioral biometrics is that they provide a confidence value regarding a particular identity. Fingerprints or faces can give a definite "yes" or "no", although confidence scores are also widely adopted for traditional biometrics.

The use cases of behavioral biometrics

There are several promising applications in the field of behavioral biometrics. For computer-based identity verification, there are solutions that allow identification based on keystrokes-the frequency and patterns of which prove to be individual enough to recognize identity. Due to the nature of typing, the models can also get better because they can continuously monitor and analyze keystroke data. Software developers tend to also customize confidence thresholds depending on the use case.

Behavioral biometrics are in their infancy but offer high potential

There are other approaches to behavioral biometrics, such as analyzing the heartbeat or other physical phenomena. Still, this information must be uniquely individual and easy to use for the method to be effective. The heartbeat may be promising once wearables can measure details such as the electrical impulses generated by the heart comparably and accurately.

Behavioral technology is not mature enough yet to guarantee reliable and safe usage for achieving public and personal safety. However, looking at the current strive for optimization in the industry, it is only a matter of time before the technology is ready to evolve from secondary use to more widespread applications. helpnetsecurity.com

Cybersecurity Legislation Update
Incident reporting, ransomware payment legislation faces trouble in Senate
Legislation requiring critical infrastructure owners to report major cyber incidents to the federal government, and mandating that ransomware victims disclose when they make payments, has hit a significant snag in the Senate.

A bipartisan group of senators announced a proposal in November that would require critical infrastructure owners and operators to report within 72 hours to the Department of Homeland Security's Cybersecurity and Infrastructure Agency when they suffer major cyber incidents, as defined by CISA. It also would require reporting of ransomware payments to CISA from a broader set of organizations, excluding only individuals and some smaller businesses, within 24 hours.

Advocates hope that by requiring swift reporting of major incidents, federal officials can help reduce the damage more quickly. Gathering intelligence about ransomware payments would help law enforcement and national security officials understand and act on digital extortion trends, officials say.

Backers were unable to advance the proposal last week for inclusion in the annual defense policy bill, amid Republican objections. Now, one GOP lawmaker is advancing an alternative proposal that he argues will be less burdensome for businesses that would have to report ransomware payments under the legislation.

Aides say negotiations over the legislation continue in a bid to ease passage of the incident reporting and ransomware payment bill via the fiscal 2022 National Defense Authorization Act (NDAA), a measure that Congress has passed for 60 consecutive years. The snag isn't necessarily insurmountable, but the oft-sluggish nature of Senate procedure makes it potentially difficult to reach a standalone vote if no compromise is reached. cyberscoop.com

Phishing Attacks Double
Phishing attacks top 260,000 in Q3 2021
An APWG's report reveals that it saw 260,642 phishing attacks in July 2021 - the highest monthly total observed since APWG began its reporting program in 2004. Overall, the number of phishing attacks has doubled from early 2020.

The number of targets being attacked by phishers - the banks, app providers, universities, and other entities that phishers imitate in order to fool victims - has continued to rise through 2021. In the early part of 2021 the number of targeted brands was just over 400, but topped 700 by the end of Q3 2021.

SaaS and webmail sector most frequently victimized by phishing attacks in Q3 2021

In the third quarter of 2021, OpSec Security reported that the software-as-a-service and webmail sector was the most frequently victimized by phishing, with 29.1 percent of all attacks.

Attacks against financial institutions and payment providers continued to be numerous, and represented a combined 34.9 percent of all attacks. Phishing against cryptocurrency targets - such as cryptocurrency exchanges and wallet providers - settled at 5.6 percent of attacks.

Also in this report, RiskIQ analyzed the use of domain names for phishing and found problems related to free domain names, while Axur documented how phishing has recently increased in Brazil. helpnetsecurity.com

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Early Online Deals Take Wind Out of Black Friday Sales
Black Friday online sales dip for 1st time, to $8.9 billion, Adobe finds

Consumers started spending earlier in the holiday season, the company said.

With more Americans taking advantage of deals offered earlier, online spending on Black Friday declined for the first time, to $8.9 billion, according to Adobe Analytics data.

Last year's Black Friday record of $9 billion was an increase of 21.6% year over year, the company found.

"For the first time ever, Black Friday saw a reversal of the growth trend of past years," Vivek Pandya, lead analyst for Adobe Digital Insights, said in a statement. "Shoppers are being strategic in their gift shopping, buying much earlier in the season and being flexible about when they shop to make sure they get the best deals."

Online spending on Thanksgiving was $5.1 billion, the same as last year, which also marked the first time both Thanksgiving and Black Friday online spending didn't see year-over-year increases, the company found.

That could be a further sign that "consumers started to shift their spending to earlier in the season, responding to promotions and deals from retailers that started in October," the company said.

Despite concerns around supply chain issues, Cyber Monday is expected to be the biggest online shopping day of the year, with $10.2 billion to $11.3 billion estimated in online spending. Last year saw a Cyber Monday record of $10.8 billion in online purchases, according to Adobe. abcnews.go.com

'Record-Breaking' Black Friday for Amazon
Amazon sees 'record-breaking' Black Friday, official says
A top Amazon official said on Sunday that the online retail giant had a "record -breaking Black Friday" this year.

While appearing on CBS's "Face the Nation," Dave Clark, CEO of Amazon Worldwide Consumer, was asked by host Margaret Brennan what he expected from the holiday shopping season this year, noting rising inflation.

"Well, we're right in the middle of what we call 'Turkey 5,' which is between Thanksgiving and Cyber Monday, and we're off to a great start. We had a record-breaking Black Friday and we're seeing customers engaged," Clark said.

According to Clark, consumers are spending money on clothing, holiday decor and toys for children. He also noted that there was a slight downturn in electronics purchases, saying people had already invested a great deal in their home offices due to the work-from-home conditions that were brought on by the COVID-19 pandemic.

"I don't see inflation particularly impacting consumers this holiday season so far, and we're very optimistic about what's to come," he said. Clark also commended the "miraculous vaccines" that have been developed for allowing consumers to eventually move on with their lives.

Brennan then asked Clark if Amazon planned on issuing a vaccine mandate for its employees.

"We're incentivizing, we're trying to make it easier to do, we're educating our teams. We're not planning to move to mandates, as we sit today, but we think we have a very good balance of activity in place," said Clark. thehill.com

Cyber Monday Online Scams
Avoid these 3 holiday scams Cyber Monday

Fake retailers, social media scams and missing package scams are among the common frauds to watch for this holiday season.

U.S. sales online are expected to hit $207 billion this holiday shopping season, between Nov. 1 and Dec. 31, according to Adobe. That's a record and a 10% jump over 2020, a year in which the Covid pandemic pushed more consumers to shop digitally.

Cyber weekend - the period from Black Friday to Cyber Monday - will draw about 17% of all sales this holiday season, Adobe estimates.

Criminals will likely try to take advantage of the volume - and of unwary consumers.

Fake retailers
Fake retailers using bogus websites may lure consumers with ads for big sales on popular gifts that are out of stock or hard to find elsewhere, according to Social Catfish, an online security site.

Social media scams
Social media platforms like Facebook, Instagram, Twitter and YouTube are "becoming hotbeds for deception," according to the Federal Trade Commission. The platforms have amplified harmful content during the pandemic, the federal agency said.

Missing package scam
Scammers may pretend to be from FedEx or another shipping firm, sending a text or e-mail with a link to track the package, according to Social Catfish. But clicking the link allows criminals to steal the consumer's personal and financial information. Fraudsters may also leave voicemails or place a "missed delivery" tag on a consumer's door with a number to call to verify their information. cnbc.com

Cyber Monday Sales Expected to Slow as Shoppers See Fewer Deals

Beverly Hills, CA: Flash mob robbers hit California Home Depot; 4 suspects arrested
Four people police believe were involved in a flash mob robbery at Home Depot in the Lakewood Center Mall on Friday night have been arrested in Beverly Hills. The Home Depot incident was one of several brazen robberies playing out around Los Angeles on Friday, including one where a security guard was punched and another where an employee was sprayed with a chemical agent. Beverly Hills police officers received a call regarding six vehicles driving with no license plates near Beverly Drive and Dayton Way just after 9 p.m. Friday, Police Chief Dominick Rivetti said. The officers stopped two cars and found several adults and two infants, Rivetti said. Ultimately, they detained four people who were later arrested by Los Angeles County Sheriff's Department on suspicion of their involvement in the Home Depot robbery.

Eight teenagers or young men entered the Home Depot in the 5000 block of Hardwick Street at about 7:45 p.m. and stole tools, including hammers, crowbars, wrenches, and sledgehammers, according to the Sheriff's Department. "We tried to stop them," store employee Luis Romo told Fox11. "We closed the front entrance and they put their sledgehammers up and whoever got in the way, they were going to hurt them." The group threatened one customer, "but he got away," Romo said. "We are concerned these could be used in future incidents," Los Angeles Sheriff's Deputy Miguel Meza said. The number of items stolen was not announced but was worth a total of about $400. mercurynews.com

Eureka, CA: EPD goes undercover to fight shoplifting; 9 arrested in stings
Undercover operations targeting retail theft have led to 10 detentions and nine arrests, the Eureka Police Department announced earlier this week. As detailed in a department release from Wednesday, 10 individuals were detained as part of two operations conducted over a two-week period at local retailers, with a total of nine arrests made for burglary and shoplifting. The release details some individuals faced additional charges such as possession of controlled substances, possession of drug paraphernalia, possession of burglary tools, providing false identification to a peace officer and resisting arrest. EPD Chief Steve Watson told the Times-Standard another operation was conducted on Black Friday, but could not say for sure if more detentions or arrests had been made since Wednesday's announcement. That was a higher visibility type of patrol of retail areas, kind of as a deterrent," Watson said. "I don't have any results or if any arrests were made, I just know another operation was conducted for Black Friday." The chief stated the department is awaiting a report from a sergeant coordinating the operations to know if any more detentions or arrests were made the day after Thanksgiving.  times-standard.com

El Cajon, CA: Shoplifter pulls a Tasar on Home Depot Employee
Police arrested a man Friday on suspicion of attempting to rob a Home Depot in El Cajon by brandishing a Taser at employees. The 38-year-old man, who is believed homeless, was apprehended by authorities around 10:30 a.m. in the store's parking lot at 298 Fletcher Parkway, said El Cajon police Lt. Nick Sprecco. Employees reported approaching the suspect when he tried to leave the store without paying, pushing a shopping cart carrying about $800 worth of items. When confronted, the suspect reportedly pulled out a Taser and threatened the employees. No one was hurt and the merchandise was returned. sandiegouniontribune.com

Oklahoma City, OK: Verbal altercation leads to shooting outside C-Store

Los Angeles, CA: Robber uses pepper spray to aid in theft at Beverly Grove boutique

Oakland, CA: Video shows dozens of thieves ransacking Oakland shop, stealing $100,000 in merchandise

Santa Rosa, CA: Thieves burst into Apple store and seize $20,000 worth of goods in latest smash-and-grab robbery in California

Chicago, IL: Smash and Grab Flash Mobs hits Canada Goose, Foot Locker, North Face and Cellphone store

Tulsa, OK: $20,000 worth of merchandise stolen from midtown boutique

Cleveland, OH: Man flees Bainbridge Home Depot with cart full of faucets

Riverhead, NY: Three Female Shoplifters used anti-theft device at Ralph Lauren outlet, one had weapon

Lancaster, PA: Two males sought in $3,200 theft at T-Mobile

San Antonio, TX: BCSO deputies recover over $1,000 in stolen items from North Star Mall