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Interface Systems Appoints Brent Duncan as Chief Executive Officer

Michael Shaw to serve as Executive Chairman

St. Louis, MO (May 10, 2022) - Interface Systems, a leading provider of business security, managed networking, and business intelligence solutions, announced today that Brent Duncan, the company's Chief Operating Officer and President, has been appointed as Chief Executive Officer. He succeeds the company's founder, Michael Shaw, who will take on the role of Executive Chairman, where he will focus on a range of strategic initiatives in Interface's next phase of growth.

Duncan joined Interface three years ago as Chief Revenue Officer and was promoted to Chief Operating Officer and President in November 2020. He has a proven track record in conceptualizing and implementing a successful go-to-market strategy that resulted in 37% YoY sales growth and a significant uptick in new marquee logo customer growth. Duncan was also instrumental in building a culture of relentless customer support that has contributed to Interface's significant market share gains.

Read more here

Kelly Harrington named Director of Asset Protection for RaceTrac

In this role, Kelly will lead the AP strategy for RaceTrac Petroleum, Inc., a southeastern fuel and convenience store chain. During his previous 13 year career with The Home Depot, Kelly led teams focused on analytics, exception reporting, forensic data analysis and most recently concentrated on organized retail crime and large-scale internal theft resolution. Kelly has been looked to for oversight of technology and software implementation, to equip the teams he has led and supported with the right tools for success. Kelly holds a bachelor's degree in Criminal Justice from Washington State University. Congratulations, Kelly!

See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position







#1 Article Last Week in the UK's Retail Bulletin

Checkpoint Systems: Helping shape the future of retail at Retail Risk - London 2022

Protecting retailers from high levels of waste, brazen attempts of extreme shoplifting and cutting plastic use. These are among the three big challenges Checkpoint Systems - a global leader in source to shopper solutions - will take on at this year's Retail Risk in London this May.

Reducing food waste with RFID

Returning on 19 May, the first challenge being tackled by Checkpoint Systems at Retail Risk is food waste. Managing sell-by dates on perishable goods requires retailers to have a total view of their inventory at any given time. Here, inventory accuracy not only ensures brand owners can have a complete view of all merchandise and its location within the supply chain, but reduce lost sales and improve efficiency.

Read more in the Vendor Spotlight column below

TMA's Automated Secure Alarm Protocol Welcomes

ASAP-to-PSAP service streamlines communication and saves lives

The Monitoring Association (TMA) welcomed its 104th US-based PSAP/Emergency Communication Center (ECC) to its ASAP-to-PSAP service on April 12, 2022. The Denver 9-1-1 Communications Center is the 2nd agency in the state of Colorado to implement ASAP-to-PSAP. Launched in 2011 as a public-private partnership, TMA's ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm companies to Emergency Communication Centers (ECCs).

Vector Security, Rapid Response Monitoring, Guardian Protection, Security Central, Stanley Security, Securitas, United Central Control, Tyco (Johnson Controls), Protection One, Brinks, Affiliated Monitoring, Vivint, National Monitoring Center, and ADT went live on April 12, 2022. Alarm Detection Systems based in Aurora, IL will be live with Denver in the coming days.

Learn more about TMA's growing ASAP-to-PSAP Service.

Senior NRF Job Posting

In Case You Missed It
VP, AP & Retail Operations job posted for the NRF in Washington D.C.
The National Retail Federation (NRF) has represented retail for over a century. Every day, we passionately stand up for the people, policies and ideas that help retail thrive. As the nation's largest private-sector employer, retail contributes $2.6 trillion to the annual gross domestic product (GDP); no other industry comes close. Wherever the industry goes, the nation follows - so we're committed to helping retail go further.

NRF has an excellent opportunity for an experienced leader who will develop strategies, operational and educational programs, and products and services for the retail loss prevention (LP) / asset protection (AP), security, and operations communities.

The candidate will oversee the development of innovative strategies, programs and solution which help retailers mitigate loss and reduce total retail risk; Direct oversight of the NRF Loss Prevention Council and Retail Operations Council; engage in member outreach to ensure an active, robust and diverse Council membership; Identify and support the development of partnerships; engage in regular outreach and communication with existing and potential partners to maintain and enhance NRF's reputation and value to asset protection and operations communities. recruiting.paylocity.com

The U.S. Crime Surge
The Retail Impact

Lawmakers Must Pass Federal ORC Bill
Op-Ed: The stats are alarming - Congress must act to curb retail crime
Almost 70 percent of storefronts have reported an increase in theft this past year, and the Coalition of Law Enforcement and Retail estimates that organized retail crime accounts for $45 billion in annual retail losses.

But what makes this current organized retail crime wave more pervasive and problematic than ever is where these stolen goods may end up once they are swiped from store shelves. Gone are the days of pawning stolen merchandise on street corners and flea markets; criminals are turning to the anonymity of the internet to peddle their loot. Stolen items are showing up on the virtual marketplaces that consumers traffic on a daily basis, seamlessly fitting in with honest online storefronts and businesses.

It has become increasingly taxing for law enforcement units to keep up with the surge of organized retail crime endangering retail employees and consumers alike. Staffing shortages, budget cuts, and a sweeping rise in violent crime - which the FBI estimates to have jumped 5.6 percent in 2020 - are all to blame. There are simply not enough resources for these precincts to additionally allocate to monitoring the vast entirety of the internet.

That's why federal legislation such as the Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers, or INFORM Consumers Act (H.R. 5502), could be a valuable and essential tool. It's the least Congress can do to support law enforcement online as they continue to work to combat organized retail crime. The bill requires online marketplaces to clearly disclose contact information of certain high-volume, third-party sellers to consumers and provide consumers with ways to report suspicious marketplace activity. The Federal Trade Commission and state attorneys general would have authority to enforce the requirements.

This means that passing the INFORM Consumers Act would empower online marketplaces to become better partners in tracking and identifying retail theft rings by building a more transparent and accountable online ecosystem that benefits retailers, consumers and law enforcement alike. The bill has gained support from law enforcement.

The bottom line is that the rise in organized retail crime is a national issue that must be met with a national solution. Local police departments simply don't have the time or resources to wait for the inconsistent variety of state legislative attempts to curb criminal activity.  thehill.com

Retail Body Cams to Thwart Crime & Abuse
Target, Woolies Employees To Wear Bodycams To Tackle Customer Abuse
Australian retail employees, including Target and Woolworths, have reportedly started trialling body cameras in selected stores in a bid to protect themselves from abusive customers.

Signage at one Target store in Queensland said the cams worn by staff were "to keep our team and community safe".

"These cameras will be worn by selected team members and turned on only in the event of an escalating situation where they feel there is a threat to their safety," the sign said.

Head of the National Retail Association Dominique Lamb told the ABC that body cameras worn by retailers were becoming increasing more common, particularly noting spikes in retail crime throughout the pandemic.

"Predominantly, it is major retailers that are implementing technologies like this, mainly because obviously there's a certain amount of cost involved," she said, citing CCTV cameras and other deterrents.

"More and more, what we're seeing is aggression towards retail workers ... we know there has been quite a spike around the use of weapons in retail crime and now it's very much about keeping retail workers safe."

She added there was no excuse as to why anyone should face this kind of behaviour. Staff wearing the body cameras will advise customers if and when the device is turned on. wsfm.com.au

Chicago's All Out Effort to Reduce Crime
Private security hired to patrol Chicago neighborhoods amid increase in crime
Private security in Chicago neighborhoods is becoming the norm, all in an effort to cut down on crime. Private patrols can already be found monitoring neighborhoods like Bucktown, Lincoln Park and Lake View.

Now, they may soon be seen in the West Loop. It's the latest neighborhood coming together in hopes to hire private security. While an official contract is still in the works, patrols could begin in the neighborhood within the next few weeks.

The private company being hired by neighborhood associations throughout the city to tackle the job is P4 Security Solutions. The company makes it clear that their officers are not working as first responders, and cannot make arrests - rather, they are extra sets of eyes for the communities they patrol.

"Our job is really to observe, report, and deter - and doing it in real time and communicating that with the police department," said P4 Security Solutions Executive Vice President Steve Vitale. "We feel like we're an extra set of eyes and ears and it's a real big force multiplier."

In Bucktown, business owners like Jim Higgins, who opened Club Lucky in 1990, feel that private patrols will only help prevent crimes from happening - before they start. fox32chicago.com

Rudy Giuliani says Eric Adams 'hasn't done a damn thing' to solve crime


COVID Update

579.2M Vaccinations Given

US: 83.6M Cases - 1M Dead - 81M Recovered
Worldwide: 517.8M Cases - 6.2M Dead - 472.7M Recovered

Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember & recognize.

Private Industry Security Guard Deaths: 356   Law Enforcement Officer Deaths: 766
*Red indicates change in total deaths

The Return of Mandates?
With COVID surging, cities, agencies mulling a return of health mandates
As the Bay Area braces for yet another COVID-19 surge, a few cities and agencies are reinstating indoor mask mandates as the region continues debating the worth of a patchwork of coronavirus-related health orders.

Since late March, California's case rate has nearly tripled and the Bay Area - which historically experienced a lower case rate than the rest of the state - has emerged as a COVID hotspot. Though cases are still one-tenth of what they were during January's omicron surge, the region has more than three times as many positive cases than it did six weeks after the winter surge. That trend started in San Francisco around mid-March, followed by Santa Clara, San Mateo and a little later the other counties.

The uptick, driven by the emergence of two omicron subvariants that according to the Centers for Disease Control and Prevention now account for most of the cases nationally, have prompted some cities such as San Jose to revisit lifted mandates. Others continue to wait and see, reluctant to change the rules again for a public tiring of mixed messages. mercurynews.com

Here's what the White House's grim coronavirus warning means for you

As COVID cases rise, White House urges boosters and new congressional funding

The COVID Era Debate Over Remote Work

Remote Work - Good for Productivity?
No, working from home doesn't harm productivity, says study

Worker productivity and company resilience can be improved by remote working, particularly during a disaster.

A study comparing productivity before, during and after an extended stint of remote work suggests information worker productivity isn't negatively impacted by remote working. The research - which looked at data about employee technology use before, during and after the disaster - found that employee and company resiliency "may be enhanced" through remote work during natural disasters and other events that cause workplace displacement.

"Almost all of the study's employees were right back up to the same level of output as they were doing before Hurricane Harvey. This is a huge message right now for employers because we're having national debates about whether or not employees should be able to work remotely or in a hybrid schedule."

Indeed, American tech giants, other firms and the federal government are carving out return-to-office policies largely around the idea of hybrid work, mostly where staff work three days in the office and two days from home. zdnet.com

Employers are Leaving it Up to Workers
Workers are returning to the office - and finding it has its charms
Forget all the chatter about employees never wanting to go back to the office again. According to Jim Clifton, CEO of pollster Gallup, the majority of workers want to return at least some of the time. The reason? To collaborate, socialize and make important decisions alongside co-workers.

That's also the conclusion of the CEOs of the companies we reached out to when we asked them about their return-to-office plans. The big differentiator? Most are leaving the choice about how and when they want to come to work up to their employees.

When chief people officer Loreal Torres surveyed the staffers at Vested about returning to the workplace, she got an answer not commonly heard in the news. "Seventy to 80% said they'd prefer to come in," she said, adding that they wanted the freedom to come and go as they please. For this financial marketing and communications agency, it meant rethinking their setup. nypost.com

Prominent Apple staffers write letters to management, resign over office return

How leaders can make the most of remote work for employees


Retail Pharmacy Chains Will Pay Over Role in Opioid Crisis
Judge to Decide How Much Pharmacies Owe Over Opioid Crisis

A hearing will begin Tuesday in federal court in Cleveland that will result in a judge determining how much CVSHealth, Walgreens Co. and Walmart Corp. should pay two northeast Ohio counties to help them ease the continuing opioid crisis.

How much money should CVS, Walgreens and Walmart pharmacies pay two Ohio counties in damages to help them ease the effects of the opioid crisis?

That's the question in front of a federal judge in Cleveland, who will begin hearing testimony on Tuesday after a jury found the three giant pharmacy chains responsible last fall for recklessly distributing massive amounts of pain pills in Lake and Trumbull counties. It was the first time pharmacies in the U.S. have been held responsible for the opioid crisis.

Plaintiff's attorneys said before trial that each county needs about $1 billion to repair the damage caused by the flood of pills, which caused hundreds of overdose deaths.

Around 80 million prescription painkillers were dispensed in Trumbull County between 2012 and 2016 - 400 for every county resident - while 61 million pills were dispensed in Lake County during that five-year period - 265 pills for every resident.

Back in November, a jury in U.S. District Judge Dan Polster's courtroom sided with the counties and agreed that the way the pharmacies dispensed pain medication played an outsized role in creating a public nuisance. So far, drug makers, distributors and pharmacies have agreed to settlements totaling well over $40 billion, according to an Associated Press tally.

Pharmacy chain Rite-Aid settled with the counties in early October before the start of trial. Pittsburgh-based Giant Eagle reached a settlement with the counties in late October after the trial started. usnews.com

Banned from Selling Facial Recognition Database
Clearview AI agrees to not sell facial recognition database to private companies
Controversial facial recognition company Clearview AI has agreed to a ban that will prohibit it from selling its facial recognition database of more than 20 billion individuals to private companies.

The ACLU brought the lawsuit against Clearview AI in 2020 on behalf of a number of groups representing vulnerable communities, including undocumented immigrants and survivors of domestic violence. The lawsuit accused Clearview AI of repeatedly violating a 2008 Illinois law, which prevents organizations from using residents' biometric identifiers without their knowledge and permission.

The settlement between Clearview AI and the ACLU prevents the company from selling access to its database to any entity in Illinois, including state and local police, for five years. Private companies will still be able to purchase Clearview's facial recognition algorithm without the database.

The ACLU urged more states to pass protections similar to the ones in Illinois.

Clearview AI also agreed to end its practice of offering free trial accounts to individual police officers - including federal law enforcement - without the knowledge or approval of their employers. The use of such trials has made it difficult for agencies to track which employees are using the product, according to a government watchdog report last year.

Federal government agencies and other states will be able to purchase facial recognition technology. Despite growing concerns from civil rights experts and lawmakers, federal law enforcement agencies have only ramped up purchasing of Clearview AI and other facial recognition technologies in recent months.

Privacy and civil liberties advocates are hailing the settlement as a major victory and say now is the time for Congress to act to pass a national privacy law. Congressional efforts to pass federal privacy legislation, including legislation that would secure Americans' biometric data, have floundered in recent years. Even with the encouragement of the White House and numerous proposals, legislation has yet to reach a vote. cyberscoop.com

Will the Retail Apocalypse Return?
New Wave of Retail Bankruptcies Could Be Coming
As a result of mounting consumer debt and the expiration of government stimulus credits, consumers may be forced to cut back on discretionary spending in order to meet their debt obligations. In addition, as inflation continues to erode pay, consumers may pivot to discount options, forcing retailers to make difficult decisions in this new environment, including reverting to various forms of discounting measures in order to fight for market share.

Moreover, despite the creation of a record number of jobs in 2021, retailers have struggled to find employees for their stores or warehouses. While these staffing shortages have caused distribution, inventory, and operational problems for retailers of all sizes, smaller retailers have struggled disproportionately with their ability to combat labor issues, supply chain disruptions, manufacturer preferences, and inflation when compared to larger retailers.

Despite the low number of retail bankruptcy filings in the second half of 2021 and the first quarter of 2022, a number of struggling drug stores, apparel retailers, and department stores have announced efforts to right-size and close stores. In fact, last month, Rite Aid announced the results of its fiscal fourth quarter earnings and reported that it plans to generate $170 million in cost savings during the next fiscal year through, among other things, the closing of 145 unprofitable stores.Rite Aid also received a FRISK Score of 1 from CreditRiskMonitor, the lowest score available indicating the highest risk for bankruptcy. At the end of 2021, CVS also announced its plans to close 300 stores per year between 2022 and 2024 as part of a shift to e-commerce. In the apparel space, American Eagle announced its plans to close 225 stores.

While bankruptcy filings continue to remain low, the combination of continuing inflation, rising interest rates, supply-chain disruptions, labor issues, consumer debt and spending, and the expiration of government assistance, may create another wave of distress and bankruptcy. Retailers, landlords, manufacturers, vendors, and lenders should remain nimble and consider alternatives to be prepared for the changing economic climate and its impact on consumer spending habits and retail operations across the sector. natlawreview.com

Retailers Rationing Baby Formula
'Please Help': A Nationwide Baby Formula Shortage Worsens

After Abbott Nutrition issued voluntary recalls of its popular baby formulas, retailers have limited purchases, leaving desperate parents searching for solutions.

Parents across the country are struggling to keep up with a nationwide shortage of baby formula - a problem worsened by a recent recall by Abbott Nutrition, a manufacturer of baby food. The recall came after at least four babies were hospitalized with bacterial infections and two died after consuming its products, the U.S. Food and Drug Administration said.

Now, several major retailers eager to preserve inventory are limiting how much baby formula their customers can buy.

The drugstore chain CVS said in a statement that "following supplier challenges and increased customer demand," buyers will be limited to three baby formula products per purchase in stores and online. Walgreens echoed that in a statement, saying it had also imposed a three-item limit in an attempt "to help improve inventory." Target said it had a four-item limit online but no in-store limits. Costco had various caps on formulas listed on its website. nytimes.com

Register Now!
IAFCI Annual Spotlight on Fraud Conference
The International Association of Financial Crimes Investigators (IAFCI) Connecticut Chapter annual Spotlight on Fraud Conference is set for June 9-10, 2022 at Mohegan Sun Casino Uncasville, CT. This is a great opportunity to hear about some recent financial crime trends and how to address and prevent them.

Not only retail crime but also cryptocurrency, social media investigations and many more presentations. This is also a great opportunity to network with various branches of federal, state and local law enforcement and the financial investigators industry. Come and hear some awesome presentations.

Conference Agenda | Registration Information

Meta's first-ever retail store just opened in the Bay Area. Here's what it's like.

U.K. Retail Sales Hit by Cost of Living Shock in April, BRC Says

Gas prices reach record high of $4.37 per gallon

Russian Artist Detained For Using Store Price Tags To Distribute Anti-War Slogans

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#1 Article Last Week in the UK's Retail Bulletin

Checkpoint Systems: Helping shape the future of retail
at Retail Risk - London 2022

Protecting retailers from high levels of waste, brazen attempts of extreme shoplifting and cutting plastic use. These are among the three big challenges Checkpoint Systems - a global leader in source to shopper solutions - will take on at this year's Retail Risk in London this May.

Reducing food waste with RFID

Returning on 19 May, the first challenge being tackled by Checkpoint Systems at Retail Risk is food waste. Managing sell-by dates on perishable goods requires retailers to have a total view of their inventory at any given time. Here, inventory accuracy not only ensures brand owners can have a complete view of all merchandise and its location within the supply chain, but reduce lost sales and improve efficiency.

Using Checkpoint's RfreshID® fresh food solution, retailers can accurately monitor inventory levels and rotate stock efficiency as produce with near or exceeded expiry dates can be identified with ease. With live demonstrations running throughout the day, attendees at Retail Risk can see first-hand how the solution enables retailers to manage inventory and precisely plan when replenishments are required, as well as when stock needs to be marked down for sale.

Protect high-value merchandise on-shelf

Checkpoint will also demonstrate its innovative and technologically advanced solutions that have been engineered to deter high-volume theft seen in recent cases of extreme shoplifting. Products such as the TRPDOR™ Anti-sweep hook and Glide system - a simple yet effective solution designed to deter high-value and high-volume theft - will be on display. The solution slows any attempts by shoplifters to clear shelf contents in a matter of seconds. In addition, it is customer friendly and instinctive to use, making it easy for honest customers to access products for sale.

Its unique and revolutionary design ensures honest customers can still gain direct and easy access to the front item on display. Furthermore, it acts as a permanent label holder, with two strategically positioned back strikers, which prevents all other product stock on the hook from being removed all at once. Attendees at this year's event will be invited to test out the effectiveness of this on-shelf deterrent and see for themselves why many retailers have already adopted the anti-sweep hook.

Security without barriers

Another solution being deloyed by Checkpoint is the affordable plug and play retail security system that works on proximity, Chirp Zone. The solution creates a wireless zone that will confine security tags to an allocated area. If a tagged item is removed from this zone, an audible alarm within the tag is triggered. It covers a radius of up to 5m per 'hub' and is ideal for a wide range of retail formats including concession stores, kiosks and even outside events where traditional physical antennas are not applicable.

Read the full article here

For more information on Checkpoint's on-shelf theft deterrents, visit the team at Retail Risk London on 19 May or visit www.checkpointsystems.com






Retail Data Breach
Ikea Canada Breach Exposes 95K Customer Records

An unauthorized employee accessed Ikea's customer database, but it's unclear what the intention was.

Ikea Canada has confirmed that an employee compromised a database of 95,000 Canadian customers.

The employee performed unsanctioned searches of the database between March 1 and 3, Kristin Newbigging, public relations leader at Ikea Canada, explains to Dark Reading. She adds that no banking information was exposed during the unauthorized system access.

However, personally identifiable information was compromised, according to reports. That includes customer names, email addresses, phone numbers, and postal codes, along with IKEA Family loyalty program numbers in some cases.

"We have proactively notified the Office of the Privacy Commissioner of Canada about this incident, as well as any applicable customers," Newbigging adds. "We have also reviewed and updated internal processes to prevent such incidents in the future."

The company said there is no action required by Ikea customers, and that the company took "steps to prevent the data from being used, stored, or shared with any third parties." darkreading.com

The Evolving Role of the CISO
Security leaders chart new post-CISO career paths

The evolution and growing prominence of the CISO role gives holders more options on where to go next in their careers.

A range of security experts say it's becoming more common to see the CISO role as a way station to other jobs. Of course, many security experts still aspire to move up the enterprise security team ranks to Advertisementbecome CISO and then move into CISO roles in increasingly larger or more complex organizations. But longtime security leaders and others in the field say a growing number of CISOs are deciding to seek a wider array of follow-on roles.

"The career path for security professionals is changing," says Matt Aiello, a partner with executive search firm Heidrick & Struggles and leader of its global cybersecurity practice. "CISO is still going to be an endpoint [in the careers] for many, for some it will be a beginning of a different pathway."

Heidrick & Struggles delved into this dynamic in its 2021 Global Chief Information Security Officer (CISO) Survey. It notes that the CISO is "relatively new in the context of other C-suite roles" (many sources date the role to the mid-1990s with the first titleholder being Steve Katz) and as a result "CISO career progression remains tricky."

CISOs themselves, however, have some pathways mapped out:

47% of survey respondents said they want to become board members;
44%, chief security officers (a role that includes physical as well as information security);
18%, entrepreneurs/consultants;
16%, chief risk officers;
12%, CIOs;
8%, private equity officers;
3%, CEOs; and
2%, developers of new tools at a security firm.

Some 5% said "other," while 3% said they preferred not to answer. Only 9% wanted to retire.

Speaking to those findings, the study authors concluded that "the wide range of next roles CISOs are interested in highlights that this is an evolving role, one where the next move isn't clear." csoonline.com

Beefing Up Cybersecurity Services
Microsoft launches cybersecurity services to help clients fight off ransomware and other attacks

Microsoft is beefing up its security services offerings to go along with its technology products.

Microsoft's security business is growing faster than any of its main products, and now the company is adding heft to its offerings with three new services designed to help organizations spot and respond to cybersecurity incidents.

Microsoft is among the leaders in cloud software and infrastructure, which means its technology is already the backbone for many businesses of all sizes. That puts the company in position to not only make security software available to its client base, but also offer consulting-oriented services in a market where demand far exceeds supply.

The investment comes as organizations ramp up their security spending to manage the increased threats of ransomware attacks and network hacks. Last year, Microsoft and other technology companies pledged to help fill about 500,000 cybersecurity jobs in the U.S., and Microsoft CEO Satya Nadella said annual research and development spending in cybersecurity would jump to $4 billion from $1 billion.

Security already represents a $15 billion annual business for Microsoft, and in 2021 it increased faster than any other significant product or service the company sold. cnbc.com

7 threat detection challenges CISOs face and what they can do about it

Scammer Infects His Own Machine With Spyware, Reveals True Identity







Fighting E-Commerce Fraud With Multifactor Authentication
How Online Retailer Jane Is Keeping Fraud Out of Fast Fashion
An increased digital presence means increased digital fraud. Each customer shopping online represents a potential entry point for a bad actor to steal customers' or corporates' data or funds. eTailers are pulling out all the stops to keep this fraud to a minimum, with several digital identity protocols to verify that customers are who they say they are. One of the most effective ways to prevent identity fraud for eCommerce marketplaces is multifactor authentication (MFA), which works by requiring more than one identifying detail when logging in or making a purchase.

This method can be unpopular among companies and consumers, however. Studies have found that many consumers decline this extra step if it is optional or will even patronize a different eTailer if they face too much friction at the checkout. Studies also found that using MFA can prevent more than 99.9% of attacks that rely on stolen credentials. However, the savings involved in preventing data breaches, fraudulent purchases and lost customer loyalty could more than make up for any customer hesitancy. It will be up to each business and consumer if the convenience sacrifice is worth it.

Around the Alternative Payments Space

Two-factor authentication, which consists of users logging into online services with a password and a code sent via SMS, has been proven to be an effective deterrent to fraud. Still, most companies opt out of its use. A recent study found that just 37% of companies require it for their customers, as well as 31% of charities. Its exact usage rate varies by field, with two-thirds of businesses in information and communications mandating it versus just one in five food and hospitality businesses.

Jane on Protecting Retail Customer Data With Digital Identity Verification

At the forefront of fraud prevention are the eCommerce marketplaces. They need to be to protect the treasure trove of data they host, data that bad actors work tirelessly to get their hands on. Robust digital identity tools are the lynchpin to ensuring that this data is kept safe and secure.

In this month's Feature Story, PYMNTS talked with Mark Spencer, senior vice president of commercial operations for fast-fashion retailer Jane, about how the company deploys MFA for its cybersecurity.

How eCommerce Marketplaces Can Leverage Digital Identity Protocols to Prevent Fraud

ECommerce fraud is quickly becoming a growing problem, with bad actors attempting toSocure - Alternatives Payments - May 2022 - A new look at how adopting digital identity protocols can mitigate eCommerce fraud steal customers' data, corporate funds and goods daily. eTailers are scrambling to protect themselves and their customers from fraud, leveraging digital identity protocols like MFA to do so.

This month's PYMNTS Intelligence explores the nature of eCommerce fraud in recent years and how techniques like MFA have their ups and downs when keeping businesses and customers safe. pymnts.com

How MFA Helps Retailers Fight Fraud
One recent study showed that more than 17% of all eCommerce transactions during the 2021 holiday shopping season were fraudulent, a 25% increase from the rest of the year. This rise represented just a fraction of global fraud trends during the past several years, with the increase in online shopping resulting in more entry points for fraud, including identity fraud.

Among the most effective ways of combating identity fraud is multifactor authentication (MFA), which works by requiring customers to input more than one identifying detail when logging in or making a purchase. The rule of thumb for effective MFA is to provide verification by "something you know, something you have and something you are. (For example, a password, an SMS code sent to customers, and a biometric identifier.)

Most MFA systems require two of these factors, with studies showing they can prevent more than 99.9% of the attacks that rely on stolen credentials. pymnts.com

IKEA to make big investment to make stores e-comm ready
IKEA plans to spend $3 billion through the end of next year to remodel stores that now double as distribution centers for online orders.

Amazon's new labor issue: What to do with too many workers







Belle Isle, FL: Salesman Robbed of $200,000 in Jewelry Outside Hotel
A jewelry salesman was attacked and robbed of nearly $200,000 in jewelry in Belle Isle, FL. The robbery happened during the daytime in the parking lot of the Wyndham Garden hotel, WOFL-TV reports. The salesman and his girlfriend were walking to their automobile on April 22. They were knocked down after three people who drove up in a dark Chevrolet Impala. The suspects were wearing masks. Police said the salesman was not injured. The woman suffered a scrape to her knee. Taken was a suitcase that contained rings, necklaces, watches and other items. The crime was captured in security footage. Police are still looking for the suspects. instoremag.com

Suffolk County, NY: 3 people wanted for stealing $19,000 in cosmetics from Deer Park store
Police are seeking the public's help to identify three people wanted for stealing merchandise from a Deer Park store in February. According to police, the three suspects stole approximately $19,000 worth of cosmetics from The Cosmetics Company Store, located in Tanger Outlets at Deer Park on Feb. 1 around 4 p.m. Suffolk County Crime Stoppers is offering a cash reward for information leading to an arrest. bronx.news12.com

$10K worth of apparel, electronics stolen from Minnesota sports apparel company
The owners of a local sports apparel business are asking people to keep their eyes and ears peeled after someone broke into their warehouse over the weekend. Fan Girl MN is a trendy online shop selling women's clothing that celebrates Minnesota sports teams. Co-founder Callie Inman describes the merchandise as "things you can wear on a Wednesday to happy hour but also to a game at the stadium." Inman and her best friend since elementary school, Jayme Buck, started the small business three and a half years ago as a tiny Etsy shop. fox9.com

Suffolk County, NY: Police seek trio in connection with $10,000 gift card scam
Police are asking the public's help to find three people they say scammed an elderly woman out of $10,000 in February. Police said an elderly Quogue woman was contacted electronically by someone claiming there was child pornography on her computer and she was directed to purchase $10,000 in Home Depot gift cards to clear the device. The woman purchased the gift cards from Home Depot in Riverhead and provided the card information over the phone on Feb. 15 at approximately 3 p.m., according to a Suffolk County Crime Stoppers press release. Later that day, three individuals used the gift cards to make purchases at several Home Depot locations in Suffolk, Nassau, Queens and Kings counties, police said. Suffolk County Crime Stoppers released the above surveillance camera images of the three people wanted in connection with the incident. riverheadlocal.com

Video of Best Buy Staff's NFL Defense to Stop Thieves Sparks Jokes, Memes
Best Buy employees who teamed up to stop a gang of robbers leaving the store have been praised for their extraordinary NFL-style defense after security camera footage of the incident went viral. As three would-be crooks ripped phones out from a display table, seven quick-thinking workers ran past them before forming a line in front of the doors ready to block the trio when they tried to flee. The employees squatted slightly with their arms raised in formation, ready to tackle the thieves when they made a run for it. A clip of the incident was captured on the store's CCTV camera and was later set to music. It was tweeted by @NFL_Memes with the caption: "This Best Buy has a better defense than your favorite NFL team." The post garnered tens of thousands of 'likes' and was retweeted by thousands of amused NFL fans. newsweek.com

Menomonee Falls, WI: Ulta Beauty $1300 theft: 2 women suspected

Suffolk County, NY: Two Women, Man Wanted For Stealing $800 Worth Of Items From Medford Target

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Shootings & Deaths

Salt Lake City, UT: Police investigate homicide outside grocery store
Police are investigating a homicide which occurred late Monday night after an altercation outside a South Salt Lake grocery store. "We had some type of altercation in the parking lot of Winco," said Danielle Croyle, executive officer with South Salt Lake Police Department. "A weapons disturbance where multiple gunshots were heard. "There is a deceased male in the roadway on Main Street, just south of Utopia," Croyle said at the scene. "We have crime scene investigators out, we have our detectives out following up on leads." No suspects are in custody as yet, and police believe the fatal incident "stems from some type of altercation that may be just isolated," Croyle said. "Indications at the scene pointed to either gunshots or the man was hit or run over by a car. Or both." Exact cause of death will be sorted out by the state medical examiner.  gephardtdaily.com

DeKalb County, GA: Man shot near Publix store, victim found down the street
DeKalb County police said they are investigating a shooting that injured a man at a DeKalb County Publix store. Investigators said they were called out to the intersection of Lawrenceville Highway and Fellowship Road for a reported shooting around 9 p.m. Monday. When they arrived on scene, they found a man in his 20s with a gunshot wound. He was taken to a nearby hospital in critical condition. wsbtv.com

Phoenix, AZ: Man in critical condition after police shooting at Chili's Restaurant
A man is in critical condition after a shooting involving Phoenix police in north Phoenix Monday evening. Phoenix police said around 4:30 p.m., officers were called to 7th Street and Bell Road after witnesses reported seeing a man throwing rocks and bottles at cars and businesses nearby. Police said when officers arrived on scene, they located a man matching the suspect's description. When they attempted to make contact with the man, they noticed he had a river rock in his hand. Officers gave the man commands to drop the rock, but police said he ignored their commands and took off on foot. Police said officers chased him across the street to the parking lot of a Chili's restaurant. Authorities said the man continued to ignore officers' commands to drop the rock and an officer shot the man as he tried to enter the restaurant. The man fell into the restaurant and officers were able to go into the business and take him into custody, said Phoenix Police Sergeant Philip Krynsky. Police said officers rendered first aid to the man before he was transported to the hospital to be treated. No officers or civilians were hurt, police said.  12news.com

Charlotte, NC: One person hurt in shooting outside a Charlotte restaurant with 10 people inside
One person suffered "life-threatening" injuries after someone fired a handgun into a west Charlotte restaurant Sunday evening. At least 10 people were inside, according to police. The shooting occurred around 8 p.m. at a shopping center in the 2500 block of Little Rock Road, off Tuckaseegee Road, a Charlotte-Mecklenburg Police report shows. Hop Feng Kitchen Chinese Food and a Subway restaurant are located at the shopping center. charlotteobserver.com


Robberies, Incidents & Thefts

Memphis, TN: Three men draw guns, rush employees in Family Dollar robbery
Three men are on the run after walking into a Memphis Family Dollar with guns drawn and robbing the store, according to Memphis Police. Police said the three men robbed a Family Dollar on E.H. Crump Blvd. around 9 p.m. on Sunday, May 8. Surveillance video shows three men, dressed in all black and two of them wearing gloves, rushing into the store. According to police, the gunmen rushed the employees and forced them to open the cash registers. They took money from the store and ran off on foot behind the business, police said. fox13memphis.com

Oakland, CA: Pregnant store owner scares off would-be thief with Air Horn
A pregnant store owner in California recently fought back against a would-be thief, and it was caught on camera. The woman said she's grateful for a piece of safety equipment that helped her fend off the suspect in Oakland's Chinatown. Eva Liu remembers the details of what happened inside her international shipping store April 25 like it was yesterday. At around 1:50 in the afternoon, surveillance video shows the man walk toward a pile of packages seemingly with the intention of taking them. That's when Liu yelled out. Liu, who is seven months pregnant, fearlessly grabs an air horn from off her desk and runs after the man. The sound scared the suspect away and also alerted the nearby volunteer security team, The Blue Angels, who flagged down Oakland police. Thousands of air horns like the one Liu used were distributed through Oakland's Chinatown in February 2021 thanks in part to generous donors and the Oakland Chinatown Chamber of Commerce. fox8live.com

Auburn, CA: Man suspected of using counterfeit money at Home Depot
An observant Home Depot loss prevention officer helped catch a Sacramento man, suspected of using counterfeit money, the Placer County Sheriff's Office said. "Our dispatch center received a call from Home Depot's loss prevention. And loss prevention had stated they witnessed a male passing off several counterfeit hundred dollar bills," said Angela Musallam, with the sheriff's office. Investigators said the man used $500 in counterfeit bills to purchase various items. After searching his car, they found more $100 bills along with several grams of methamphetamine, investigators said. That incident two weeks ago wasn't the first time Home Depot in Auburn was hit with counterfeit bills. Back in March, deputies arrested a couple for using hundreds of dollars of fake money to buy items during several trips in and out of the store. Deputies said the couple committed the same crime in several stores across Placer County. fox40.com

Bethel Park, PA: Home Depot Employee Pepper Sprayed attempting an apprehension

Chicago, IL: Gas Station Owner Claims City Discriminated by Closing Store; 50 Arab-American owned C-stores and Gas Stations have been shut-down

San Antonio, TX: GPS device attached to stolen money leads police to a pair of convenience store robbers

Rutland, VT: Man charged with two Armed Robberies, facing 20 years



Fort Wayne, IN: Man arrested in string of arsons around Fort Wayne
Police have arrested a 35-year-old man they say is responsible for several recent arsons in the Fort Wayne area. On April 29, police say a man entered the vestibule area of the Bud Meeks Justice Center and started pouring lighter fluid on something inside before setting it on fire and taking off. A few days later, the Fort Wayne Fire Department (FWFD) says a man lit a bag of charcoal on fire at the Southgate Kroger and again fled the scene. Probable cause documents released on Monday say Brad Fair II was responsible for those two fires, as well as fires at two other businesses. On May 2, they say Fair walked into the Subway on West Rudisill and used an "unknown heat source" to damage the walls of the bathroom and ignited the trashcan inside. wpta21.com



C-Store - Flagstaff, AZ - Burglary
C-Store - Flagstaff, AZ - Armed Robbery
C-Store - Findley, OH - Robbery
C-Store - San Antonio, TX - Robbery
CVS - Akron, OH - Armed Robbery
Family Dollar - Memphis, TN - Armed Robbery
Family Dollar - Flagstaff, AZ - Armed Robbery
Gas Station - Clarkson, NY - Robbery
Goodwill - Palo Alto, CA - Burglary
Home Depot - Bethel Park, PA - Robbery
Jewelry - New York, NY - Armed Robbery
Jewelry - Locust Grove, GA - Burglary
Jewelry - Sherman Oaks, CA - Burglary
Jewelry - Newark, CA - Burglary
Jewelry - Pearl, MS - Robbery
Jewelry - The Woodlands, TX - Robbery
Jewelry - Mooresville, NC - Robbery
Jewelry - Kennesaw, GA - Robbery
Jewelry - Doral, FL - Robbery
Pet - Philadelphia, PA - Robbery
Restaurant - Englewood, CO - Burglary
Restaurant - Long Island, NY - Robbery
Restaurant - New York, NY - Robbery
T-Mobile - Montgomery County, MD - Burglary
Vape - Pharr,TX - Robbery
7-Eleven - Kearny Mesa, CA - Armed Robbery


Daily Totals:
• 19 robberies
• 7 burglaries
• 0 shootings
• 0 killed

Click to enlarge map



None to report.

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VP, Asset Protection & Retail Operations
Washington, D.C. - posted April 29
The candidate will oversee the development of innovative strategies, programs and solution which help retailers mitigate loss and reduce total retail risk; Direct oversight of the NRF Loss Prevention Council and Retail Operations Council...

Loss Prevention Specialists (Store Detective)
Albany, NY; Hyannis, MA; Burlington, VT; Hartford, CT
- posted May 6
Detect and respond to external theft and fraud by working undercover within the store(s) you are assigned to. Working as a team with store management and associates in combating loss in the store(s). Developing and analyzing external theft trends, utilizing information in company reports and information gathered from store management and associates...

Retail Asset Protection Associate
Medford, MA; Brockton, MA; East Springfield, MA - posted May 6
The Asset Protection Greeter role is responsible for greeting all customers as they enter the store, ensuring that customers see the Company's commitment to provide a safe and secure shopping environment, as well as deterring theft, shoplifting, or other dishonest activities...


Director Loss Prevention
Multiple Locations - posted April 25
The Director, Loss Prevention - Store Operations is responsible for leading and inspiring a team of Regional Loss Prevention Managers and Area Loss Prevention Managers and coordinating Loss Prevention efforts for the largest beauty retailer in the United States...

Regional LP Manager
San Francisco Bay Area, CA - posted April 25
The Regional Loss Prevention Manager (RLPM) leads a team of 3-7 field based multi-unit Area Loss Prevention Managers (ALPMs); coordinates shrink improvement and asset protection programs for a Region of approximately 8- 16 Districts which includes approximately 100- 190 Ulta Beauty Stores...

Loss Prevention Supply Chain Manager
Fresno, CA - posted April 25
The Loss Prevention Manager, Supply Chain (LPMSC) drives shrink improvement and profit protection activities for an assigned distribution center (DC), its in-bound and outbound shipping networks and its third party pooling centers...

LP Manager Supply Chain FFC
Romeoville, IL - posted April 25
The LP Manager, Supply Chain - FFC (SCLPM) drives shrink improvement and profit protection activities for an assigned fast fulfillment center (FFC), and its in-bound and outbound shipping networks. The SCLPM is responsible for assessing the shrink and safety posture of the fast fulfillment center...

Asset Protection Lead (Regional), Atlanta/Carolinas
Atlanta/Charlotte - posted April 22
Responsible for the protection of company assets and mitigation of risk. Effectively communicates, trains, implements, and monitors all aspects of Asset Protection programs in assigned markets. These programs include Tier Shrink Reduction Strategy, training and awareness, store audits, investigative initiatives, profit protection, health and safety and budgetary compliance...

Regional LP Manager
Pacific Northwest - posted April 22
Minimize losses to the business, improve profitability and provide dedicated support to the field and all field personnel, focusing on external theft, internal theft, systems and administrating training and P&P compliance, stocktaking processing and analysis...

Regional Loss Prevention Auditor
Portland, OR Area / Northwest - posted April 20
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings in our clients' locations. The audit examines operational controls, loss prevention best practices, and customer service-related opportunities.

Business Manager
Dallas/Fort Worth Area, TX - posted April 6
Sapphire Risk Advisory Group is seeking a Business Manager to work in the company's Dallas-area office in a W2 position and will closely partner with other members of the team to manage projects and communicate with contractors, vendors, and clients...

Assoc. Manager. Asset Protection
Plano, TX - posted March 10
This role's primary focus will be to serve as the lead for Executive Protection, Major Events Security, and assist with Travel Security programs worldwide. In addition, this position will play a primary role in executing safety, security, and loss prevention programs and policies for all corporate-owned locations...

Loss Prevention Security Investigator
San Bernardino, CA - posted March 8
Protecting of Company property against theft. Detection, apprehension, detention and/or arrest of shoplifters. Internal investigations and investigations of crimes against the Company. Detect and apprehend shoplifters. Conduct internal theft, ORC and Corporate investigations. Prepare thorough and concise investigative reports...

Regional Loss Prevention Manager
Sugar Land, TX - posted March 7
The position will be responsible for: -Internal theft investigations -External theft investigations -Major cash shortage investigations -Fraudulent transaction investigations -Missing inventory investigations -Reviewing stores for physical security improvements -Liaison with local Police Depts. and make court appearances...


Loss Prevention Supervisor
West Jefferson, OH - posted March 7
Provides leadership to the LP staff which includes but not limited to performance development, direction on daily duties, and meeting department goals. Supervises Loss Prevention programs and process in the Distribution Center (DC) and partners with DC Management team to ensure physical security, product, equipment and employees meet LP requirements...

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Seems like the longer a process goes, the harder it is for everyone to stay focused on the initial purpose and maintain the enthusiasm as when it began. Time and difficulty have their impact, but maintaining the passion and enthusiasm is up to each person. With the last step seemingly the easiest, it is usually the most critical step of all and many tend to approach it as if it is a mere formality when, in reality, that last step can be the biggest and, if you do not watch out, it could be a step right off the cliff. 

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