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David Broom, CFE, CFI, LPC named Vice President, Asset Protection for Victra - Verizon Authorized Retailer

Before being named Vice President, Asset Protection for Victra - Verizon Authorized Retailer, David spent nearly 14 years with T-Mobile in various AP/LP roles, including Director, Asset Protection, Senior Manager, Loss Prevention, and Regional Loss Prevention Manager. Prior to that, he spent more than four years as Regional Loss Prevention Manager for General Nutrition Centers. Congratulations, David!

Osmany Benitez, CFI promoted to Director, Asset Protection for EssilorLuxottica
Osmany has been with EssilorLuxottica for nearly four years, starting with the company in 2018 as Regional Manager, Asset Protection. Before his promotion to Director, Asset Protection, he served as Sr. Regional Manager, Asset Protection. Prior to EssilorLuxottica, he spent more than a year with H&M as District LP Manager and six years with Victoria's Secret in investigative roles. Congratulations, Osmany!

Sean Huggins named National Task Force Investigator for TJX Companies
Before being named National Task Force Investigator for TJX Companies, Sean spent more than six years with CVS Health as Regional Investigations Manager, Area AP Manager, and LP Manager. Prior to that, he spent more than six years with Rite Aid as Senior Manager of Internal & ORC Investigations, National Investigator, and District LP Manager. Congratulations, Sean!

See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position







Interface "Ask Our Expert" video series

How retailers can improve their checkout experience

Bud Homeyer, EVP Enterprise Solutions, Interface Systems, explains why retail chains should focus on improving the checkout experience. He outlines various solutions they should consider to improve the customer experience at checkout.

Learn more about what Interface can do for retail chains here

The U.S. Crime Surge
The Retail Impact

The Growing Toll of Retail's Theft Surge
Independent Retailers Detail Dealing With Theft for Better or Worse

From upgrading security systems to working closely with local police detectives, stores are taking measures to prevent further theft.

While a certain amount of theft has always been among retailers' costs, recent shoplifting and robberies have taken an even greater toll on independent stores.

Unlike nationwide retailers that have multiperson loss prevention teams and ample capital to try to thwart thieves, smaller chains or one-unit stores don't have the same degree of manpower or money to combat the problem. In addition, the theft of tens of thousands of merchandise and the costly preventive measures that are needed in response to such incidents chips away at their bottom lines.

A handful of stores in New York City, Seattle, Chicago and Denver spoke with WWD about how they are regrouping, or in one instance closed, due to the ongoing issue of shoplifting and theft. And it's not just designer products that are being stolen - so are Jordan sneakers and athletic jerseys. Instituting a minimal crime hike fee for all purchases, working with local police detectives and upgrading security systems are some of the methods that stores are using to try to safeguard against the problem.

After five burglaries in the past two years, the sneaker-centric Flee Club in Chicago is planning "a slow relaunch" in another city, said manager Jerry Walker. An overnight robbery earlier this month of Amiri denim, Gallery Dept. and other goods resulted in a loss in the "tens of thousands," he said.

Complicating the issue for small business owners is insurance reimbursement for the wholesale price instead of full retail, not to mention insurance premium hikes - 15 percent increases for Kirna Zabête. After the repeat offender thieves were arrested, she asked about the prospect of retrieving any of the stolen merchandise but learned it had already been resold via consignment shops.

"I don't know what the answer is. But having your team afraid to go to work is no way to live in America in this day and age," Buccini said.

Unlike from 2014 to 2019, when there were normal levels of shoplifting and theft, Friedman said there is "a different kind of shoplifting - armed shoplifting or shoplifting that doesn't even pretend to acknowledge that this is against the law or that they could suffer some consequence."

Friedman attributes the behavioral change to the threshold of what is a deemed a misdemeanor versus a violation, as well as whether the accused are being held following their arrests. In 2020, Colorado lawmakers eliminated cash bail for minor offenses. wwd.com

Federal ORC Bill Introduced in the U.S. House
Rep. Young Kim introduces bill to address organized retail crime
House Small Business Innovation, Entrepreneurship and Workforce Development Subcommittee Ranking Member Young Kim (CA-39) introduced the Improving Federal Investigations of Organized Retail Crime Act (H.R. 7499), a bipartisan bill to help address organized retail crimes hurting retailers and endangering public safety.

According to a 2019 report by the Retail Industry Leaders Association and Buy Safe America Coalition, as much as $68.9 billion worth of products were stolen from retailers in 2019. Retail crime results in $125.7 billion in lost economic activity, over 658,000 fewer jobs that would have paid almost $39.3 billion in wages and benefits to workers. It also costs federal and state governments nearly $15 billion in personal and business tax revenues, not including the lost sales taxes.

The Improving Federal Investigations of Organized Retail Crime Act directs the Department of Justice, the Department of Homeland Security, the U.S. Postal Service and other relevant agencies to create a cohesive strategy and reporting to Congress on how the federal government can:

Improve coordination and information sharing among federal law enforcement agencies;

Increase collaboration with retailers, ORC associations and state-run retail crime taskforces; and,

Assist state and local authorities in compiling evidence for the prosecution of organized retail crime.

"Organized retail crime is a real threat to public safety and the economy. The Orange County Business Council is proud to support Rep. Kim's efforts to better coordinate the federal response to these criminal enterprises so Orange County's diverse, resilient retailers can be more assured these acts will be prevented and prosecuted," said Jeff Ball, President and CEO, Orange County Business Council.

"The rapid rise in organized retail crime in California is hurting employees, consumers and store owners and international crime rings are contributing to this problem. The federal government has an important role to play in stopping ORC. We appreciate the leadership of Congresswoman Kim and the co-sponsors of HR 7499 in bringing this legislation forward," said Steve McCarthy, California Retailers Association Vice President of Government Affairs and Policy. oc-breeze.com

New Retail Theft Bill - Too Little, Too Late?
Measure aimed at thwarting ORC criticized for not going far enough
Lawmakers passed legislation addressing organized retail crime in Illinois, but some are saying the measure is watered down. There have been several incidents of "smash-and-grab" crimes in Illinois, including on the Magnificent Mile in downtown Chicago and in Oak Brook.

House Bill 1091 defines organized retail crime in state law with the intent of reducing offenders' ability to avoid prosecution. Supporters, among them the Illinois attorney general and the Illinois Retail Merchants Association (IRMA), called the measure one of the strongest actions in the country to define organized retail crimes while increasing a prosecutor's ability to hold criminals accountable.

Republicans, for the most part, voted in favor of the bill, but several GOP lawmakers called it watered down legislation and removed their names as cosponsors after a late amendment was filed to appease crime victims groups and the American Civil Liberties Union.

The amendment changed a part of the bill to identify ringleaders of organized retail crime rings, creating bigger penalties for them than for lower-level thieves who steal from stores and may be victims of human trafficking.

Victims of organized retail theft, including retail establishments, will have a right to at least seven days notice of all court proceedings under the bill.

"If you vote yes for this bill, you are telling me and everyone in the state of Illinois that you care more about the retailers and the businesses in your districts than the victims of a violent crime," said state Rep. Kelly Cassidy, D-Chicago. Cassidy voted against the measure early Saturday morning.

House Minority Leader Jim Durkin, R-Western Springs, said there are parts of the bill regarding the sale of stolen items online that work, but when cash bail ends in January, offenders will be released to commit "smash-and-grab" thefts again. kpvi.com

   RELATED: New bill would crack down on ORC in multiple ways amid crime spike

Private Cops Patrolling Stores - The New Normal?
Can private beat cops make a difference to security? Local businesses hope so
A group of local businesses and retailers in Bakersfield called O & A Security Services, a private security company whose officers are "walking the beat" in a limited area of downtown seven days a week as a means of supplementing the waning presence of Bakersfield Police Department officers.

The contract - negotiated by the Downtown Business Association, 25 downtown business owners and O & A - has been in place for less than three weeks, but some downtown business owners say they are already seeing a positive difference.

Tina Brown, the owner of Tina Marie's restaurant at 19th and Eye streets, said getting 25 business owners to come together as a group to spend money on additional security is worth celebrating. The effort is a pilot project. It's designed to keep what works and chuck what doesn't, to work the bugs out and zero in on effective strategies.

"This is just a beginning," Brown said. "But you might be seeing the start of something here."

Perdue said he's happy with what he's seeing so far, but he has yet to be completely convinced of the value of the pilot program, and remains one of several business owners in the area who has not signed onto the contract to help spread the cost.

Mario Alvarez, who has been doing business downtown since the early 1970s, owns and operates Pacific Jewelry Co. on Chester Avenue. He also has not signed on.

"The best time we ever had with security downtown was when we had a beat cop," he said of the days of old when the BPD had walking patrols downtown. "There's a difference between a beat cop and a security guard," he said. "It's not just psychological. It's real." bakersfield.com

After subway shooting, New York City mayor says rise in crime a 'national issue'


COVID Update

569.6M Vaccinations Given

US: 82.3M Cases - 1M Dead - 80.2M Recovered
Worldwide: 505.2M Cases - 6.2M Dead - 457.1M Recovered

Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember & recognize.

Private Industry Security Guard Deaths: 354   Law Enforcement Officer Deaths: 755
*Red indicates change in total deaths

New COVID Hot Spots Popping Up in the Northeast


COVID Cases Up in 27 States
U.S. COVID cases on the rise again as new Omicron subvariant spreads
After two months of plummeting COVID cases across the U.S., the virus is on the rise again, with the Northeast accounting for many of the new cases. The big picture: We knew this was coming. Now it's just a matter of seeing how large an impact this surge of the BA.2 subvariant of Omicron has in the U.S.

By the numbers: Nationwide, there were an average of more than 31,500 cases, up 14% from the nearly 28,000 cases reported two weeks ago. Cases are on the rise in 27 states, plus the District of Columbia.

The Northeast, in particular, is seeing some of the highest case rates, such as New York, which had 25.7 cases per 100,000 people. Officials in New York said Wednesday two new subvariants of BA.2 are circulating there, which may explain why New York has become a hot spot, the New York Times reported. axios.com

No New COVID Shutdown in NY - At Least Not Yet
Gov. Kathy Hochul says she won't shut down NY as COVID cases spike
Gov. Kathy Hochul said in a new interview that New York would never again be crippled by the COVID-19 pandemic, promising, "I'm not going to shut it down again, you can count on that."

The Democratic Party nominee for governor vowed to not reimpose COVID-related restrictions that ground the state to a halt - as the Big Apple faces an uptick in cases.

"I'm going to protect the health of New Yorkers, but I'm also protecting the economy," she told John Catsimatidis, host of "The Cats Roundtable," in an interview out Sunday. "I'm not going to shut it down again, you can count on that."

Hochul's comments came after New York City health commissioner Dr. Ashwin Vasan revealed Friday the five boroughs will soon shift to a "medium-risk" level due to an increase in cases driven by the highly contagious Omicron subvariant.

As of Friday, the COVID-19 positivity rate in New York City measured on a seven-day average was 4.46% - up from 1.46% at the same point in March. Statewide, the seven-day average positivity rate was a slightly higher 4.68% - a significant increase from the 1.85% reported March 19. nypost.com

COVID-Related Retail Supply Chain Problems Persist
With Shanghai at a standstill, supply chain problems are compounding

Concerns are rising that Shanghai's lockdown is only the beginning of months-long challenges.

After just over two years of a largely successful "zero-COVID" policy, China is facing its biggest test to date in the metropolis of Shanghai and the supply chain headaches that come with a massive lockdown.

Last Monday morning, the city reported a record number of more than 25,000 new cases, according to state media. Officials have begun easing the lockdown for some areas despite the high case numbers, but the majority of the city remains immobilized.

Meanwhile, supply chain problems are compounding. Costs are rising and inputs can't be transported to factories. Trucking has slowed to a near standstill. As cases continue to climb and disruptions extend, executives and analysts are getting increasingly anxious about the scale of the lockdown's impact on global supply chains.

Even when the lockdown does lift and logistics come back online in full, companies may face fresh headaches as they all vie for supplies at the same time, Johnson said. The ensuing supply constraints could cause commodity prices to rise another 4% to 5%. retaildive.com

Special COVID Hours Come to an End
Costco is getting rid of its special COVID-19 shopping hours for vulnerable customers, including seniors, healthcare workers, and first responders
April 17 marked the last day the warehouse giant will reserve an hour in the mornings strictly for seniors, healthcare workers, and first responders, according to an update on its website.

Early in the pandemic, Costco set aside one hour a day solely for those customers so they could avoid larger crowds in the warehouses. In July 2020, Costco cut back the availability of the special hours to two days a week, on Tuesdays and Thursdays between 9 a.m. and 10 a.m.

Costco allowed members age 60 or older, pharmacists, hospital employees with a hospital ID, police officers, EMTs, and firefighters to take advantage of the special operating hours.

As part of its latest update, Costco will stop offering early shopping availability in all US and Puerto Rico locations, with the exception of four stores. Two are located in New York, one is in California, and another is in Hawaii. businessinsider.com

No More Masks on Airplanes?
Airlines, airports drop COVID mask policy after federal judge blocks Biden's mask mandate for travelers
Multiple airlines on Monday said they would no longer enforce COVID mask mandates for employees and travelers after a federal judge's move to void the Biden administration's mask mandate for travelers.

"Effective immediately, masks are no longer required at United on domestic flights, select international flights (dependent upon the arrival country's mask requirements) or at U.S. airports," United Airlines told FOX Business in a statement."

Delta Airlines made the policy optional for its employees and customers. American Airlines said face masks would no longer be required for their customers and team members at U.S. airports and on domestic flights.

Southwest Airlines, followed suit, saying in a statement late Monday that employees and customers will "be able to choose whether they would like to wear a mask." Alaska Airlines and JetBlue have also dropped mask requirements, saying that would now be optional on their flights. foxbusiness.com

Axios-Ipsos poll: Most Americans say COVID is no longer a crisis


Retail's Union Push Continues
Apple retail union organizers want workers to be paid at least $30 per hour

Employees organizing a union at Apple's Grand Central Terminal store are seeking minimum pay for all workers of $30 per hour.

Workers who hope to organize a union at Apple's Grand Central Terminal store want workers to be paid a minimum of $30 per hour, according to a website for the group, Fruit Stand Workers United, that was updated on Monday.

Employees at Apple's high-profile store in New York City started to take steps to unionize earlier this year, posting the first public-facing website announcing their effort over the weekend.

The request for increased wages shows Apple's wage workers believe they're more valuable in a tight labor market.

Apple employees can make from $17 to more than $30 per hour, depending on their market and experience, The Washington Post reported Saturday. On Monday, Verizon, a retail competitor in the market for phones, said it would raise its minimum wage to $20 per hour.

It's the latest sign that workplace activism is rising across the country during an inflationary environment and as the Covid-19 pandemic has forced frontline workers to reexamine the risks and benefits of their jobs. cnbc.com

Retail Wages in the Spotlight
Most workers at large retail & food corporations receive less than $15/hour
Some of the largest, most profitable companies in retail and food services are still paying most of their workers less than $15 an hour, and many still make less than $10 an hour, according to a new company wage tracker developed by the Economic Policy Institute and the Shift Project.

The tracker, which covers 66 large retail and food service corporations, found:

Dollar General pays 92% of workers less than $15 an hour and 22% are paid less than $10 an hour.
McDonald's pays 89% of its workers less than $15 an hour and 23% are paid less than $10 an hour.
Wendy's pays 87% of workers less than $15 an hour and 17% are paid less than $10 an hour.
At Sonic, 85% of workers are paid less than $15 an hour and 22% less than $10 an hour.

More than half of workers at Dunkin' Donuts, Starbucks, Chick-Fil-A, Domino's, IHop, GameStop, Chipotle, Jimmy John's, Best Western, Bath & Body Works, Cracker Barrel, Gap, Food Lion, Kohl's, Hannaford, Lowe's, Marriott, Marshalls, Meijer, Michaels, Panera Bread, Papa John's, Publix, Rite Aid, Ross, Speedway, Stop & Shop, Subway, Tractor Supply Co, Victoria's Secret, Waffle House, Walgreens, Walmart and Wyndham Hotels & Resorts are paid less than $15 an hour.

He also noted that in addition to the low wages many of these firms pay, the job quality is poor in terms of the lack of benefits, paid time off, erratic scheduling and insufficient hours. theguardian.com

Retail's Ongoing Wage War
Verizon Raises Minimum Wage for Retail, Customer Service Staff to $20 Per Hour

The increase will automatically apply to both new and existing retail, sales and customer service employees.

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will automatically apply to new hires, while current employees will have their rates automatically adjusted.

For retail and inside sales -- Verizon staff who work on small and medium businesses -- the rate will be when the "base salary plus target commission are combined." In addition to the wage increase, the company says it is adding in "premium pay differentials" for assistant managers who work on Sundays and holidays as well as for those who are bilingual.

The company will also be offering sign-on bonuses for retail specialist and assistant manager positions in "many markets around the country." cnet.com

Aldi keeps expanding across the U.S.
Aldi continues to open new stores across the U.S. with its number of units expected to grow to 2,300 in 2022, up from 2,200 last year. The chain uses low prices on primarily private label goods backed by a customer satisfaction policy to attract shoppers.

Popeyes to open 200-plus restaurants in U.S., Canada in 2022

Lawmakers say higher credit card swipe fees would add to inflation

7-Eleven Owner Brings In Former Uber Exec To Ramp Up U.S. Growth

FDA investigating claims that Lucky Charms is making people sick

Senior LP & AP Jobs Market

Vice President Security job posted for Swift Transportation in Phoenix, AZ
Ensure the security of personnel and assets. Manage the operations of the security department. Develop, implement, and maintain all security and theft deterrent processes related to personnel security and asset security including fuel. Oversee incident investigations and background investigations of prospective employees. indeed.com

Senior Director - Supply Chain AP job posted for The Home Depot in Atlanta, GA
The Senior Director, Supply Chain Asset Protection will be responsible for driving consistency in the execution and monitoring of Asset Protection strategies relating to theft and fraud mitigation, operation excellence, safety and environmental compliance. This role will identify potential for loss and partner cross-functionally with corporate and field teams to develop strategies to eliminate loss. careers.homedepot.com

Director, AP Analytics job posted for The Home Depot in Atlanta, GA
In this role, the Director, Asset Protection Analytics will manage people and processes related to advanced analytics in support of the Asset Protection initiatives with the primary goal of mitigating shrink. This role works closely with the leaders within Asset Protection as well as other Operations groups in defining the analytical strategy and approach for projects and processes. careers.homedepot.com

Dir. AP (Denver Division) job posted for Albertsons in Centennial, CO
Provide positive/proactive leadership, and instruction in the area of Security/Loss Prevention. Promote workable, realistic Loss Prevention programs that foster a safe shopping and working environment for our customers and associates as well as protecting company assets. This will be accomplished while preventing crime and loss to the company. eofd.fa.us6.oraclecloud.com

Dir. Distribution & Supply Chain AP job posted for Burlington in Burlington, NJ
As the Director of Distribution and Supply Chain Asset Protection you will support both shortage and overall company objectives by directing all Asset Protection activities in Burlington's distribution and supply chain network. This role will develop the strategy and oversee AP and security operations at all Burlington distribution centers. burlingtonstores.jobs

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As Remote Work Becomes Permanent, Can Manhattan Adapt?

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Innovation in EAS Tags?

Hear what Kroger is doing.

Think EAS tags can't be innovative? Think again. TalkLP host Amber Bradley welcomes Carlton Hemphill, Senior Retail Operations Manager, at Kroger to talk about how he's working to beat organized retail crime (ORC) and opportunistic shoplifters with this simple, yet effective, innovation.

Need proof? Carlton's got it. Hear him explain his product test, how he did it and what the results yielded. Hear Carlton's six considerations for moving forward with a technology spend to ensure it's beneficial for the organization.

Carlton also talks about how his varied experience in grocery operations, asset protection, and merchandising has helped his career growth.

This episode is sponsored by ALL-TAG. Find more information about the solution Carlton's discusses and more by clicking here.






Cybersecurity Act of 2022
A Step in the Right Direction With a Significant Loophole

The act contains a loophole added late in the process that will impede progress toward the goal of increasing US cybersecurity: a complete carve-out of DNS from the reporting requirements and other obligations outlined in the bill.

During the past few years, we have witnessed an alarming increase in the volume and sophistication of cybercrime and cyberattacks. It is both understandable and necessary that the US Congress has taken measures to strengthen our country's cybersecurity. The Strengthening American Cybersecurity Act of 2022, for example, was recently passed by the Senate and is currently in review by the House of Representatives. The cybersecurity community is pleased to see action by Congress on this important issue, but, unfortunately, the act contains a significant loophole added late in the legislative process that will impede progress toward the goal of increasing US cybersecurity: a complete carve-out of DNS from the reporting requirements and other obligations outlined in the bill.

The Domain Name System, of course, registers domain names and translates them into digital addresses that route traffic through the global Internet. DNS is at the heart of the Internet and represents the exact type of information that needs to be reportable to proactively protect our cyber assets.

For decades, DNS and the data concerning individuals and organizations that register and use domain names - known as WHOIS data - have been critical to law enforcement agencies and private cybersecurity companies to protect the US and its citizens from cyberattacks and cybercrime.

As stated in written testimony to Congress by the FBI Cyber Division in 2003, "Cyber Division investigators use the WHOIS database almost every day. Querying of domain name registries is the first step in many cybercrime investigations. Anything that limits or restricts the availability of WHOIS data to law enforcement agencies will decrease its usefulness in FBI investigations ..." This was true in 2003, and it is true now. In 2020, DHS reaffirmed, "Homeland Security Investigations (HSI) views WHOIS information, and the accessibility to it, as critical information required to advance HSI criminal investigations, including COVID-19 fraud."

Passing cybersecurity legislation while exempting DNS and ignoring the lack of WHOIS data accessibility is like trying to improve banking security while removing the know-your-customer (KYC) requirements. Doing so leaves the country increasingly vulnerable and unable to identify, track, and prevent malicious behavior.

Given these circumstances, it is contrary to the goal of improving security for the federal government and the American people for Congress to give a "pass" on mandatory reporting to the DNS and the current lack of availability of WHOIS data. It would be more beneficial for Congress to restore access to WHOIS data and require that all domain name registries and registrars that have any business nexus to the US be able to verify the accuracy of the WHOIS data of their customers. darkreading.com

T-Mobile Customer Data Breach
T-Mobile Secretly Bought Its Customer Data from Hackers to Stop Leak. It Failed.

After hackers targeted T-Mobile in August, T-Mobile hired a third-party firm that went undercover and bought exclusive access to the data.

AdvertisementLast year, T-Mobile confirmed it was breached after hackers offered to sell the personal data of 30 million of its customers for 6 bitcoin, worth around $270,000 at the time. According to court documents unsealed today and reviewed by Motherboard, a third-party hired by T-Mobile tried to pay the hackers for exclusive access to that data and limit it from leaking more widely.

The plan ultimately failed, and the criminals continued to sell the data despite the third party giving them a total of $200,000. But the news unearths some of the controversial tactics that might be used by companies as they respond to data breaches, either to mitigate the leak of stolen information or in an attempt to identify who has breached their networks.

T-Mobile did not respond to a request for comment on whether it was aware the third party it hired had paid cybercriminals hundreds of thousands of dollars to stop leaking their data.

Company 3, the unnamed telecommunications firm that hired this third-party, was T-Mobile, according to Motherboard's review of the timeline and information included in the court records. Motherboard first revealed news of the breach mentioned in the court document several days after the specific RaidForums threads mentioned. At the time Motherboard spoke to the person selling the data including SSNs and obtained samples of the data which confirmed the hacker had accurate information on T-Mobile customers. T-Mobile provided a statement at the time saying it was investigating the hack against its company. A day later, T-Mobile confirmed it had been breached.

The court documents do not name the third-party that bought the data, nor do they describe what sort of company it was. But in a previous statement published in August, Mike Sievert, CEO of T-Mobile, said "Through our investigation into this incident, which has been supported by world-class security experts Mandiant from the very beginning, we now know how this bad actor illegally gained entry to our servers and we have closed those access points. We are confident that there is no ongoing risk to customer data from this breach." vice.com

Premium Hikes Spur Improved US Cyber Insurance Loss Ratios

Declining Loss Ratios Means Insurance Premium Increases Might Moderate in Late 2022

The loss ratio - which tracks claims paid by an insurer versus premiums earned - declined for the first time since 2018 despite the frequency and severity of claims filed for cyberattacks increasing yet again in 2021, Fitch Ratings found. The improvement was due to premium hikes so steep that they exceeded incurred losses as well as more vetting by carriers of businesses seeking insurance coverage.

Fitch revealed this week that the cyber insurance loss ratio in the United States declined from 72% in 2020 to 65% in 2021, meaning that for every $100 in premiums the insurance company took in last year, they paid out $65. Given how high indirect costs are in the insurance industry, Glombicki still doesn't think carriers are making money on their cyber policies.

To avoid triple-digit premium hikes, some firms are opting for insurance policies that have deductibles of $25,000 rather than $10,000 or settling for reduced policy limits or coverage terms, Glombicki says. This was particularly true for retailers or hospitality companies at the onset of COVID, who were either opting to buy less coverage or not renewing their cyber insurance coverage altogether, Dagostino said. govinfosecurity.com

Businesses Brace for Cyberattacks
76% of Organizations Worldwide Expect to Suffer a Cyberattack This Year

Study shows that more than 35% have suffered seven or more successful attacks.

Ransomware, phishing/social engineering, denial of service (DoS) attacks, and the business fallout of a data breach rank as the top concerns of global organizations, a new study shows.

The newly published Cyber Risk Index, a study by Trend Micro and the Ponemon Institute, shows that more than three-quarters of global organizations expect to suffer a cyberattack in the next 12 months - 25% of which say an attack is "very likely."

More than 80% of the 3,400 CISO and IT professionals and managers surveyed say their organizations were hit with one or more successful cyberattack in the past 12 months, and 35% suffered seven or more attacks, according to the report, which covers the second half of 2021. darkreading.com

Prolific cyber extortion group Karakurt might be a Conti side hustle

Court reaffirms that data scraping isn't hacking in LinkedIn appeal







Report Texts from Scammers

You can block texts from scammers on your phone, but it is important to take action too. Report scammer texts to the GSMA's Reporting Service by forwarding the message to 7726 (SPAM). This directs the message to responsive feedback system, which will acknowledge the report and inform service providers so that appropriate action can be taken, including investigations, warnings and blocking of senders who have been repeatedly reported as sending unsolicited or fraudulent messages.




March Online Sales Drops 3.3% - First Ever Decline
The rise for bricks-and-mortar stores was 11.2%.

The Pandemic Was Supposed to Push All Shopping Online. It Didn't.

E-commerce retailers that rode a surge of online purchases in 2020 are now grappling with the fact that some customers have returned to stores

Even as pandemic restrictions end, and many people continue working and watching movies at home, stores are mounting a comeback. E-commerce companies that were counting on a broad secular shift are now facing slowdowns, and the prospect of expensive investments in bricks-and-mortar retailing while speeding up delivery times.

It turns out there are limits to buying stuff on screens. Foot traffic to malls and bricks-and-mortar stores has rebounded since vaccines and booster shots became widely available and the worst waves of the virus receded. Sales slowed at many digital storefronts specializing in apparel, home furnishings and other categories where many consumers prefer to see in-person and touch what they are buying.

Retailers also opened more physical stores in 2021 than they closed for the first time since 2017, "We are seeing reopening happen and there's this pent-up demand to go out, to dine out, to travel," "E-commerce is definitely not as sexy as it was a year and a half ago." wsj.com

Another Amazon Union Vote
Amazon warehouse in New Jersey becomes next to get union vote

The vote follows union elections in Staten Island and in Alabama

Another Amazon warehouse, this time in New Jersey, has qualified to hold a vote on whether to unionize - just weeks after the first Amazon facility in the United States successfully voted to organize.

The National Labor Relations Board confirmed Monday that a union organizing workers at the DNK5 facility in Bayonne, N.J., has submitted enough signatures to hold an election. The date for the vote has not yet been set.

A filing shows that 200 employees are expected to be eligible to vote at the small delivery facility. Workers are being organized by the Local 713 International Brotherhood of Trade Unions, the first successful push by that union for a vote at an Amazon warehouse.

Labor experts had predicted that a successful vote to unionize could start cascading efforts at the United States' second-largest private employer, and union organizers say they are seeing increased interest and outreach from workers. An upstart, independent labor union called the Amazon Labor Union (ALU) made history this month when thousands of workers at the JFK8 warehouse on Staten Island voted to join its union.

The ALU was led by current and former Amazon workers, including fired worker Chris Smalls, who became the face of the movement. The nascent union is now working on its second union vote, at a smaller warehouse on Staten Island. Workers there will begin voting whether to join the union next week. washingtonpost.com

Amazon must reinstate warehouse worker fired for leading protest, judge says
Judge says in his decision that Amazon rushed to judgment and pursued a 'skewed investigation'

Family sues Amazon after truck crash kills Maine fisherman
Attorney claims Amazon used trucking company with 'known dangerous safety record'

Survey: Returns cost online retailers 21% of order value







Nashville, TN: Fugitive wanted after stealing more than $100K worth of items from Lowes, Home Depot
Metro police are on the search for a man who is accused of stealing thousands of dollars worth of merchandise from home improvement stores in Nashville. According to Metro police, fugitive Robert Anthony Scales, 56, reportedly stole more than $112,000 worth of merchandise from Lowes and Home Depot stores in the Nashville area. The most common item that Scales allegedly stole included spooled copper wire. Authorities said Scales used a cart to take the wire from the stores and bypassed the register. Metro police said on two occasions Scales showed a gun to loss prevention personnel who tried to stop him in the parking lot. Scales is wanted on two counts of aggravated robbery and eight counts of theft.  wjhl.com

Kansas City, MO: Thieves target four KC-area CVS locations
Four men walked right into a local CVS in broad daylight and stole prescription drugs on Easter Sunday. Police learned the men targeted not just one, but a total of four stores in what police have described as a coordinated effort. Now the question is if federal authorities will get involved. In the video above, the men walk in, one of them stays at the front of the store as a lookout and the other three head straight to the pharmacy. "Somehow they were able to get in the locked door immediately, went to where the promethazine and codeine were stored, filled up backpacks and their arms and quickly left," Grandview Police Capt. Ryan Sharp said.

The coordinated operation at the Grandview CVS location happened in under a minute. "We're not sure if they had a master key. They may have gotten them in or somehow was able to get in through the locked door," Sharp said. The suspects also hit locations in Mission and Leawood, Kansas; and Kansas City, Missouri. CVS told FOX4 no employees at any of the four locations targeted were hurt during the incidents. "We're reaching out with the other agencies that have let us know that these things have happened, trying to link up to see what evidence they have verse what we have," Sharp said. FOX4 reached out to the Drug Enforcement Agency, which said this is a case they would typically investigate. But the DEA said it could neither confirm or deny if the agency is looking into the matter. fox4kc.com

Temple, TX: 2 suspects steal over $2,000 of meat from H-E-B
The Temple Police Department said its officers were called out to the H-E-B in the 3000 block of South 31th Street around 3:30 p.m. regarding a theft that was happening. When officers arrived, they learned that two women stole over $2,000 worth of meat from the store and got away, police said. During their investigation, they learned that a store employee noticed the two exit the store with a large amount of unpaid meat in a shopping cart, police said. The employee tried to stop them, but they were able to pull the cart away and load all the stolen meat in their vehicle, police added. Temple PD said the two suspects then let the shopping cart run into another vehicle in the parking lot and damaged it. kcentv.com

Chesterfield County, VA: Two suspects steal $1,300 in electronics from Southpark Walmart, pepper spray employee
Chesterfield and Colonial Heights Crime Solvers are seeking the public's help with identifying two suspects who stole over a thousand dollars worth of merchandise from the Southpark Boulevard Walmart. On March 19, at 5:21 p.m., a male and female suspect entered the Colonial Heights Walmart at 671 Southpark Boulevard and concealed several items, according to police. The items included computers and electronics valued to be over $1,300. As the suspects were exiting the store, the Loss Prevention Officer attempted to stop them - but was ultimately pepper sprayed by the female suspect. wric.com

Fresno, CA: Local Western Wear store owner is out $1500 in grab and run theft

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Shootings & Deaths

Dayton, OH: 1 dead after Security Officer shoots suspect in Armed Robbery at AutoZone
One person died after a security officer at a Dayton auto shop shot a suspect during an armed robbery Sunday, according to police. The incident was reported around 5:50 p.m. at the AutoZone at 3818 W. Third St. "Initial indications are that a subject entered the AutoZone store and fired one round of ammunition into the ceiling, initiating a robbery of the business," said Dayton police Lt. Steve Bauer. The suspect reportedly threatened a worker with the gun during the robbery. "An armed security officer, who was working at the business, confronted the suspect and discharged their firearm, striking the suspect," Bauer said. "The suspect died as a result of his injuries." The deceased's identity has not been released at this time. daytondailynews.com

Atlanta, GA: Security guard shot, killed outside southwest Atlanta restaurant
A security guard was gunned down at a southwest Atlanta restaurant on Monday evening, the Atlanta Police Department said. Officers were called out just before 7 p.m. to the parking lot of American Wings and Seafood restaurant located at 387 Cleveland Ave SW. Police said they found the man unconscious on the ground suffering from an apparent gunshot wound. Medics pronounced the man dead at the scene. The name of the man has not been released. Investigators are still trying to determine the details surrounding the shooting as well as who is responsible. fox5atlanta.com

Indianapolis, IN: Woman charged in shooting death of coin dealer pleads guilty
The woman accused in the shooting death of an Indianapolis coin dealer has changed her plea in the case. Kayla Blankenship pleaded guilty Monday in the shooting death of coin collector Paul Edmonds. The shooting happened in Sept. 2020 as the two sat in a car at a fast food restaurant parking lot, where a coin sale had been arranged. Days after the shooting, court documents outlined how investigators began investigating the 24-year-old woman. Edmonds, 78, was able to tell officers that he was trying to sell a young woman coins and was meeting her in the Hardee's parking lot, 5950 Brookville Road. Surveillance video from a nearby store shows Edmonds' car pull into the parking lot next to a red Saturn SUV. A woman got out of the SUV and into Edmonds' car. Moment later, Edmonds' car lurches forward and the woman jumps out while it is still moving. The woman runs back to the SUV and it leaves. Edmonds was then seen driving to the front of the restaurant. Workers told 13News he came inside and told them, "Call the police. I've been shot." Edmonds told an officer the woman didn't even get any of his money. He later died at the hospital. wthr.com

Garland, TX: Second man sentenced to life without parole for fatal robbery of Garland store clerk


Mall Deaths, Shootings & Lockdowns

Cabazon, CA: Luxury Retail Exec Shot, Killed at Outlet Mall; Assailant at large
Michael Moser, the 66-year-old former Vice President for luxury jeweler Harry Winston (New York), was shot and killed at the Desert Hills Premium Outlet Stores in Cabazon, CA, the Palm Springs Desert Sun reports. According to the Riverside County Sheriff's Department, Moser received medical treatment but ultimately succumbed to his injuries. His assailant was not identified and the investigation remains ongoing. Moser left Harry Winston in 2021 and recently started a new position with a luxury men's accessories brand, the article says. Prior to his role with Harry Winston, Moser was the VP and General Manager for Tiffany & Co. He also worked for Vertu, Montblanc, Ralph Lauren and Chanel.  invisionmag.com

Columbia, SC: 9 shot, 14 Injured inside Columbiana Centre Mall
Nine people were shot and another five were injured while fleeing a shooting Saturday at Columbiana Centre mall with no deaths, according to the Columbia Police Department.

Gunshots were fired around 2 p.m. Saturday outside of a Gap store and the shooting did not appear to be random, said Columbia Police Chief William Holbrook.

Investigators believe the shooting incident may have stemmed from an isolated conflict between armed people and an ongoing conflict, according to a statement from the police department. greenvilleonline.com

Columbia, SC: Second arrest announced in Columbiana Centre Mall shooting, third suspect wanted
The Columbia Police Department announced a second arrest in the Columbiana Centre shooting. CPD said Marquise Robinson is facing multiple charges in relation to Saturday's shooting. Robinson is housed at the Lexington County Detention Center. His first court appearance will be Tuesday at 8 a.m. He is facing: Nine counts of Assault/Assault and Battery of a High and Aggravated Nature, one count of Murder/Attempted Murder. He is also charged with one count of Unlawful Carrying of a Pistol.

Jewayne Price, the first suspect arrested is having the same charges applied to him in addition to his Unlawful Carrying of a Pistol. Amari Sincere-Jamal Smith was identified as a third suspect. He is facing similar charges to Robinson. Two guns have been seized in the investigation as evidence. Price is being represented by State Rep. Todd Rutherford, who said his client was in the mall and was shot at by people who had previously made threats against him on Facebook. Rutherford also stated in a briefing after the bond hearing that he has fully cooperated with police and has been charged with unlawful carry of a pistol because he does not have a Concealed Weapons Permit (CWP) but owns the gun legally and it is registered to him. wistv.com

$10,000 reward for tips leading to arrest of third mall shooting suspect

Robberies, Incidents & Thefts

San Jose, CA: Police Arrest 6 Suspected Members of 'Prolific' Smash-and-Grab Jewelry Store Robbery Crew
Six members of a robbery crew San Jose police described as "prolific" were arrested following a months-long investigation of smash-and-grab robberies at jewelry stores across the Bay Area. The suspects, some armed with guns and pepper spray, would enter jewelry stores wearing masks and use sledgehammers and other tools to break open glass display cases and take thousands of dollars worth of jewelry. The robbers would then run to waiting vehicles and flee the scene. Police said the crimes happened between October 2021 and January 2022 in San Jose. Detectives worked with other local jurisdictions to identify the suspects and during the investigation, they learned of similar cases with the same criminal pattern and suspect descriptions in several other cities and counties. Helping in the investigation were the police departments from Daly City, Palo Alto, Concord, San Mateo, Pittsburg, Antioch, Merced, and Roseville, as well as the U.S. Marshals Service. sanfrancisco.cbslocal.com

Los Angeles, CA: Why shoplifters keep heading to Canoga Park
Ask Angelenos where they want to go for a day of shopping and you'll likely hear answers ranging from Melrose to The Grove to the Beverly Center to Downtown. But when it comes to shoplifting, thieves frequently head to another neighborhood, and one that might be unexpected: Canoga Park. The San Fernando Valley neighborhood last year was the site of 336 shoplifting reports, more than any other community in the city, according to publicly available Los Angeles Police Department data. Canoga Park also tops the list for most shoplifting reports in the first three months of 2022, with 115 incidents. Since 2010, Canoga Park has been the top neighborhood in Los Angeles for grand theft shoplifting cases every year except for the pandemic year of 2020. The peak was the 151 reports in 2019. xtown.la

Kansas City, MO: Police find another $250k in property stolen from storage units
Officers from all over the metro hope the Kansas City Police Department will help them close stolen property cases. Detectives announced Friday that they'd busted a huge theft case linked to storage units in Jackson County, Missouri and Johnson County, Kansas. Earlier this month, Public Storage management called police to report suspicious behavior from a renter. The caller told police that the renter was cutting off locks and replacing them with his own locks to cover up the crime. Originally, detectives said they'd found about $100,000 worth of stolen property. Since then, Kansas City police said they located another $250,000 worth of property stolen from area storage units. fox4kc.com

Lowndes County, MS: Ex-Dollar General employee arrested for Dollar General robberies
An investigation into a home invasion gets Lowndes County deputies more than they bargained for. Now an ex- Dollar General employee is in jail charged with stealing from his former bosses. Tyre Andre Ranch is in jail on a 1.5 million dollar bond. Ranch is charged with 4 counts of armed robbery. 3 of those stem from a string of robberies targeting Dollar General stores in Lowndes County. But it was a 4th robbery that put him on the sheriff's radar. Wednesday, April 13th deputies were called to a home invasion robbery in Steens. 2 men reportedly broke into a house, and used duct tape to restrain a 12-year-old girl. The girl was able to get to her phone and text her mother for help. The mother called the father who was asleep in the home. He found the girl still taped up. The victim was able to give deputies a description of the suspects. Deputies also found evidence that connected the home invasion to the Pleasant Hill Road Dollar General robbery. wcbi.com

Memphis, TN: Mother, son kidnapped at Dollar General store in Marshall County, MS



San Jose, CA: Arrest Made in Home Depot Fire, Cause Still Under Investigation
A person suspected of starting a fire that destroyed a Home Depot in San Jose earlier this month has been arrested, officials said Monday. The Santa Clara County District Attorney's Office said officials will provide further information on the arrest and charging during a news conference at 11 a.m. Tuesday. The five-alarm fire on April 9 leveled the Home Depot located on Blossom Hill Road, right across the street from the Oakridge Mall. It took more than 100 firefighters about 12 hours to knock the fire down and while there were no serious injuries in the blaze, it forced a shelter-in-place for hours and the evacuation of more than 60 pets from the Wagly Pet Campus next door. In the days since, investigators and the ATF have been looking through the debris for evidence to determine a cause and origin. The day of the fire, witnesses said the fire alarms and sprinklers didn't go off until almost everyone was out of the store. Inspection records show that in December 2020, the San Jose Bureau of Fire Prevention asked the store to provide proof of its annual inspection of the alarm system and its five-year inspection for the sprinkler system or have it serviced "ASAP". That was done in January of 2021. The last inspection was in October, asking the store to maintain a clearance in front of electrical panels at all times. The report shows it was fixed the same day. nbcbayarea.com



C-Store - Pacifica, CA - Armed Robbery
C-Store - Jackson, MS - Armed Robbery
C-Store - Colorado Springs, CO - Armed Robbery
C-Store - New Iberia, LA - Armed Robbery
CVS - Rockford, IL - Armed Robbery
Clothing - Fresno, CA - Robbery
Dollar General - New Orleans, LA - Armed Robbery
Dollar General - Toledo, OH - Robbery
Dollar General - Chattanooga, TN - Armed Robbery
Dollar Tree- El Paso, TX - Robbery
Family Dollar - Phoenix, AZ - Armed Robbery
Gas Station - Freeport, IL - Robbery
Gas Station - Jonesboro, AR - Armed Robbery
Grocery - Temple, TX - Robbery
Jewelry - Canoga Park, CA - Armed Robbery
Jewelry - Brea CA - Armed Robbery
Jewelry - White Plains, NY - Burglary
Jewelry - Sunrise, FL -Robbery
Jewelry - Cincinnati, Ohio - Robbery
Jewelry - Ft Worth TX - Robbery
Jewelry - Peabody, MA - Robbery
Liquor - New Kent County, VA - Robbery
Liquor - Columbus, OH - Armed Robbery
Restaurant - York, PA - Burglary
Restaurant - Richmond, VA - Burglary
T-Mobile - Chicago, IL - Armed Robbery
Walgreens - Rockford, IL - Armed Robbery
Walmart - Chesterfield County, VA - Robbery
7-Eleven - Scranton, PA - Armed Robbery
7-Eleven - Merced, CA - Robbery
7-Eleven - Colorado Springs, CO - Armed Robbery


Daily Totals:
• 28 robberies
• 3 burglaries
• 0 shootings
• 0 killed

Click to enlarge map





Maurice Roberts named Senior Zone LP Specialist for Bealls, Inc.

Tylyn Reeves promoted to Regional Loss Prevention Manager for Amazon

Elizabeth Serensky promoted to DC LP Manager for TJX Companies

Anthony Nardi named ORC Investigator for The Home Depot

Submit Your New Hires/Promotions or New Position






Featured Job Spotlights


Help Your Colleagues By Referring the Best

Refer the Best & Build the Best

Business Manager
Dallas/Fort Worth Area, TX - posted April 6
Sapphire Risk Advisory Group is seeking a Business Manager to work in the company's Dallas-area office in a W2 position and will closely partner with other members of the team to manage projects and communicate with contractors, vendors, and clients...

Security Investigator 2
Harrisburg, PA - posted March 31
Responsible for performing investigations of alleged criminal or other activity that has or may have a negative impact on the Company. This includes employee or non-employee criminal activity as it relates to the Company as well as activity that violates company policy...

Wegmans AP & Security Job Openings in NY
Multiple Locations
- posted March 29

Asset Protection Coordinator (West Seneca, NY) 
Asset Protection Coordinator (Liverpool, NY)
Corporate Security Officer - EMT (Rochester, NY)

Loss Prevention Supervisor
Asheville, NC - posted March 10
This position will act as the expert Loss prevention subject matter expert for this building. Loss Prevention Site Lead is to safeguard associates, equipment, and the assets of the organization as well as independently assess the environment, recommend and/or execute appropriate actions in a timely manner to mitigate risks...

Assoc. Manager. Asset Protection
Plano, TX - posted March 10
This role's primary focus will be to serve as the lead for Executive Protection, Major Events Security, and assist with Travel Security programs worldwide. In addition, this position will play a primary role in executing safety, security, and loss prevention programs and policies for all corporate-owned locations...

Area Loss Prevention Manager
Virginia & Maryland - posted March 9
Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Loss Prevention Security Investigator
San Bernardino, CA - posted March 8
Protecting of Company property against theft. Detection, apprehension, detention and/or arrest of shoplifters. Internal investigations and investigations of crimes against the Company. Detect and apprehend shoplifters. Conduct internal theft, ORC and Corporate investigations. Prepare thorough and concise investigative reports...

Regional Loss Prevention Manager
Sugar Land, TX - posted March 7
The position will be responsible for: -Internal theft investigations -External theft investigations -Major cash shortage investigations -Fraudulent transaction investigations -Missing inventory investigations -Reviewing stores for physical security improvements -Liaison with local Police Depts. and make court appearances...

Corporate Risk Manager
New Orleans, LA, Memphis, TN, or Jackson, MS - March 9
Summary of Role and Responsibilities: A proactive approach to preventing losses/injuries, whether to our employees, third parties, or customer's valuables. They include but are not limited to cash in transit, auto losses, or injuries...

Loss Prevention Supervisor
West Jefferson, OH - posted March 7
Provides leadership to the LP staff which includes but not limited to performance development, direction on daily duties, and meeting department goals. Supervises Loss Prevention programs and process in the Distribution Center (DC) and partners with DC Management team to ensure physical security, product, equipment and employees meet LP requirements...

Retail Asset Protection Associate
Medford, MA; Brockton, MA; Waterbury, CT;
East Springfield, MA
- posted March 7
The Asset Protection Greeter role is responsible for greeting all customers as they enter the store, ensuring that customers see the Company's commitment to provide a safe and secure shopping environment, as well as deterring theft, shoplifting, or other dishonest activities...

Loss Prevention Specialists (Store Detective)
Boston, MA - posted March 7
Detect and respond to external theft and fraud by working undercover within the store(s) you are assigned to. Working as a team with store management and associates in combating loss in the store(s). Developing and analyzing external theft trends, utilizing information in company reports and information gathered from store management and associates... 

Asset Protection Lead
Brooklyn, NY - posted February 25
You are charged with identification and mitigation of external theft and fraud trends within a specific market and group of stores. This role will conduct investigations focusing on Habitual Offenders, high impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, Data Analysis)...

Regional Asset Protection & Safety Manager
Chicago, IL - posted February 23
Responsible for ensuring application of EHS, occupational safety, and loss prevention programs and policies at the store, region, and cross-regional levels. Works to ensure education, communication, and understanding of safety and loss prevention policies, including how safety and asset protection contributes to profitability and business success...

Regional Asset Protection Manager
Indiana - posted February 22
This role is to lead the Asset Protection business partner model for the two regions of retail stores and serves as a strategic partner to regional operations leadership. The role is responsible for leading a team of market and store asset protection personnel responsible for ensuring the safety of people, the security of assets, compliance with internal and regulatory standards and the prevention of shrink...

Loss Prevention & Safety Business Partner
Sparks, NV - posted February 18
The Loss Prevention and Safety Business Partner (LPSBP) is responsible for effectively delivering on operational objectives and KPI performance across Assets Protection, Associate Safety, Physical Security, and Investigations, in an assigned DC of responsibility, in partnership with the facility leadership and home office team...


Loss Prevention Manager
Moonachie, NJ - posted February 16
The Loss Prevention Manager is responsible for supporting the day-to-day operations of our retail locations. This role is responsible for the implementation and coordination of all Loss Prevention best practices. This includes training for store teams to ensure understanding and compliance of physical security, inventory and loss control...

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"Something just told me it was the wrong thing to do -- it didn't feel right -- I didn't have a good feeling about it." The subconscious is a very strong silent partner we all have and oftentimes it speaks to us in these phrases. The problem becomes when we over-think things and muffle the most powerful partner we have -- our own minds. Or we allow our closest confidant, our closest friend, or even at times our mentor to change or alter our true feelings. Coming to the right decision with any big issue is difficult and certainly we need the input of our trusted inner circle, and our spouse, but at the end of the day you're the one living with the consequence of your decision and you alone are responsible for it. When the bird on your shoulder is talking, make sure you listen because most mistakes are made when that voice has been muffled.

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