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November 7-10

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November 15-17

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January 15-17

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NRF Hires Loss Prevention Expert as New VP of AP & Retail Operations

David Johnston named Vice President for Asset Protection & Retail Operations

WASHINGTON, November 1, 2022 - The National Retail Federation today announced that it has hired veteran loss prevention expert David Johnston as vice president for asset protection and retail operations.

A career retail professional, Johnston has more than three decades of asset protection experience across various retail segments. Prior to joining NRF, he served as Sr. Director, Loss Prevention & Corporate Security for Inspire Brands. His experience also includes roles with Dunkin', LP Innovations and micros|Datavantage and former retailers J. Baker Inc. and Jordan Marsh.

Johnston has also been a longstanding member of NRF's Loss Prevention Advisory Council and has been a featured speaker at NRF PROTECT.

Click here to read the full announcement in the D&D Daily's News Alert

MTI Invests in Growth with New Executive Appointments

MTI appoints Ben Duster as Chief Financial Officer, Allen Auchenpaugh as Senior Vice President, Global Services, and SK Panda as Senior Vice President, Global Sales.

Hillsboro, OR: MTI (Mobile Technologies, Inc.) announced three executive appointments strengthening the senior leadership team to support the next phase of growth for the organization. With customers facing increased needs in both 3rd party labor support and product security, MTI is positioned for growth with its complete solutions and global presence.

Ben Duster, Chief Financial Officer

Ben Duster has more than 30 years in operations and finance and has spear-headed transformative change through strategic, operational, organizational, and financial initiatives for public companies listed on the New York Stock Exchange, NASDAQ, the Singapore Stock Exchange, the Toronto Stock Exchange, and the Warsaw Stock Exchange. His expansive experience will be invaluable as MTI builds out its service and product initiatives to deliver sustainable value creation for clients.

Allen Auchenpaugh, Senior Vice President, Global Services

Allen Auchenpaugh brings more than 35 years of retail, brand, and manufacturing experience to the position of Senior Vice President of Global Services. In this role, Allen will expand the services portfolio throughout new and existing channels domestically and internationally. Prior to joining MTI, Allen served in numerous leadership roles for companies such as Samsung Electronics America, Apple, Beats Electronics, Lynx Innovation, and Best Buy.

SK Panda, Senior Vice President, Sales

Soumya (SK) Panda has more than 25 years consulting, solutioning, and digitally transforming enterprises in customer experience, IT Infrastructure, and security. SK has led global customer success and sales teams in the Hospitality, Telecom, Healthcare, Retail & Technology verticals. He aims to bring his consultative sales experience, emerging technologies background, and exposure to various verticals to help transform MTI's portfolio and delight the current and future customer base.

Read the full press release here

See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position







Retail Crime Legislation Effort

Fight Retail Crime Day comes to Capitol Hill

Lawmakers show support for legislative solutions to fight retail crime

Retail crime is on the rise, threatening retailers, their customers and the communities they serve. That's why the National Retail Federation named October 26 as Fight Retail Crime Day to highlight the need for swift and comprehensive action by Congress to address the growing incidence of these crimes.

On Fight Retail Crime Day, NRF activated our grassroots network to highlight 2 ways Congress can fight retail crime by acting on legislative measures including the INFORM Act to curb the sale of stolen goods online and the Combatting Organized Retail Crime Act to increase federal coordination to fight crime. In just one day, retail advocates sent over 800 messages to 220 members of Congress.

NRF also recognized nearly 100 lawmakers as Retail Crime Fighters for their support of retail's crime fighting priorities and encouraged them to share their commitment to fighting retail crime with their constituents on social media.

Curbing the sale of stolen goods online

Rep. Gus Bilirakis, R-Fla., one of the lead sponsors of the INFORM Act, shared, "I'm proud to be leading efforts to protect consumers by pushing for passage of our INFORM Consumers Act." The INFORM Act would curb the sale of counterfeit goods by requiring online marketplaces to verify the identity of high-volume third-party sellers. "This bipartisan bill will help safeguard online users & legit businesses from organized retail crime through increased verification & transparency," he said.

Another INFORM Act cosponsor, Rep. Andrew Garbarino, R-N.Y., shared, "I'm proud to be recognized as a Retail Crime Fighter on Fight Retail Crime Day." Garbarino noted incidents of retail crime in his district, saying, "recent smash and grab robberies have plagued businesses across Long Island and NYC."

Improving coordinated response to retail crime

NRF also advocated for the Combatting Organized Retail Crime Act on Fight Retail Crime Day. This bill establishes a new Organized Retail Crime Coordination Center that will help federal, state and local law enforcements agencies better coordinate to effectively combat criminal activities. Rep. Dina Titus, D-Nev., one of the bill's lead sponsors in the House of Representatives, said the bill "will improve our federal response and establish new tools to recover goods and illicit proceeds, deterring future attacks on U.S. retailers."

Additional legislative solutions to fight retail crime

Rep. Young Kim, R-Calif., is another member of Congress shaping the debate on retail crime. NRF supports the Improving Federal Investigations of Organized Retail Crime Act introduced by Kim. "Retail crimes endanger entrepreneurs, employees and customers alike," Kim said. "In my district, we see another business victimized nearly every week. People want safe communities to help address these crimes and I will keep working hard to support our entrepreneurs chasing their dream, creating jobs and strengthening our local economies."

Fight Retail Crime Day may be over, but it's not too late to take a stand against retail crime. Stay involved by participating in NRF's grassroots campaign.

Get Your LP/AP Executives to Support This Effort

Reach Out to Your Member of Congress Directly

Find Your Representative Here


The U.S. Crime Surge
The Retail Impact

Greeters, Barriers & Store Layouts: Simple Solutions to Retail Crime Surge
A simple 'hello' could help tackle retail crime, says new police unit
A simple 'hello' may stop thieves in their tracks, according to a retail crime prevention expert who says small businesses need to get creative about how they thwart thefts and ramraids.

"We know this from speaking to offenders, that if they're greeted at the door it has a large deterrent effect on them," says Matthew Tierney, manager of the police's National Retail Investigation Support Unit. "There are several companies out there now who employ people solely to meet and greet with exactly that purpose in mind."

This sort of out-of-the-box thinking is part of the overview approach taken by the unit, which was set up last November in response to pleas from the retail sector.

A major focus for retailers is preventing ramraids, where stolen cars are used to smash through shopfronts so burglaries can be carried out. It's a violent trend that's become popular amongst young offenders who post their criminal exploits on social media.

Bollards are one of the most effective deterrents, although they're not always possible because of other services on the footpath. Another option for preventing ramraids is to design buildings so that shop floors are two or three steps above pavement level, which means "that you can't get a car in, because it's too high".

Tierney says fog cannons also help, although they're an expensive option, and CCTV is useful if would-be offenders can see that their movements are being caught on camera. "Store design can be a big thing as well, around black spots within stores, or areas that offenders can hide in."

It's also important, Tierney says, to make sure staff are engaged and feel safe. "Staff are scared, worried about situations and what could happen," he says.

"So probably the key takeaway at this point in time would be to invest the time in your staff, and invest time in training them, running scenarios." stuff.co.nz

In Case You Missed It

DHS Partners with Retail Industry to Wage War on ORC
CLEAR, NRF, RILA and others partner with the feds to battle ORC

Homeland Security Investigations launches Operation Boiling Point

Operations takes aim at organized theft groups through industry partnerships and consumer awareness

WASHINGTON - Homeland Security Investigations (HSI) announced today the launch of Operation Boiling Point focused on combating organized theft groups (OTG) through the targeting of domestic and transnational criminal organizations (TCO) profiting from organized retail crime (ORC). Partnering with federal, state, local law enforcement and prosecutors, as well as financial, retail, freight transportation, and other industries Operation Boiling Point provides a multi-faceted approach to disrupt and dismantle OTGs through partnerships, investigations, and consumer awareness.

Operation Boiling Point is Homeland Security Investigations' (HSI) response to OTGs profiting from ORC, cargo theft and other theft-related crimes that threaten the economy and security of the United States. HSI's strong partnership with private industry groups, such as the Coalition of Law Enforcement and Retail (CLEAR), the National Retail Federation (NRF), the Retail Industry Leaders Association (RILA), the Transported Asset Protection Association (TAPA) and others, are critical to our efforts to combat OTGs who seek to disrupt interstate and foreign commerce.

Operation Boiling Point NRF Briefing

On Oct. 28, NRF hosted a member briefing by Homeland Security Investigations (HSI) at the Department of Homeland Security on its new Operation Boiling Point initiative, which is focused on coordinating federal, state and local law enforcement and private-sector investigative activities to combat organized retail crime. For more information on how to engage with HSI on this initiative, retailers can reach out to them directly at CombatOTGs@hsi.dhs.gov. ice.gov

   Click here to read the Daily's initial reporting on 'Operation Boiling Point'

Tops Worker Tensions Remain High Months After Buffalo Shooting
Buffalo grocery store president speaks out after massacre as tensions rise with some workers
In an interview with ABC News, Tops Friendly Markets president John Persons opened up about his company's response to the massacre and the challenges of opening the store targeted in one of the most underdeveloped neighborhoods in Buffalo, and reopening it in the aftermath of the rampage.

Tensions have arisen in particular over a compensation fund that gives different amounts of money to people depending on whether they are family of people who died or workers who were present at the time. And some loved ones of those killed say that the company has not done enough to help them.

Tensions arise in the aftermath of the Tops massacre

One way Tops attempted to help in the immediate aftermath of the attack, Persons said, was by seeding $500,000 to create the Buffalo 5/14 Survivors Fund. Persons said Tops donated an additional $250,000 to the fund, which grew to $6.4 million that is now being distributed to 169 individuals, including the families of those killed.

But the manner in which the fund is being dispersed has caused tension with some Tops employees. However, Persons said that after seeding the fund, Tops took a hands-off approach to how it was managed and distributed.

Tops employee Fragrance Harris said she believes workers who were present and survived the shooting should have gotten $50,000 each and that the $9,500 they received minimizes the psychological trauma. While Harris Stanfield has not returned to work and is receiving workman's compensation, she said some of her Tops colleagues had to resume their jobs out of financial necessity before they healed.

A 27-member steering committee of mostly community leaders -- including two Tops executives and a union representative for Tops workers -- dispersed payments from the fund after setting a list of protocols.

Tops' response to the rampage - Tragedy now 'part of Tops' history' abcnews.go.com

500+ Mass Shootings So Far in 2022
Gun reform on the ballot after string of devastating mass shootings

Amid a disturbing uptick in gun violence across the country, the political power of gun reform will be put to the test this election cycle.

There have been more than 500 mass shootings in the U.S. so far this year, according to a tracker from the Gun Violence Archive. Two of those shootings -- one at a grocery store in Buffalo, New York and the other at an elementary school in Uvalde, Texas -- sparked nationwide outrage and debate about gun violence.

In Oregon, voters will consider the country's most comprehensive gun reform measure on the ballot this November. "It's been called the Oregon model," Knutson said, adding, "I think it'll give a lot of courage to state legislatures, if they can see a major victory come out of Oregon."

The ballot measure, developed by a coalition of faith leaders, gun control advocates and others, would require permits to buy firearms and prohibit ammunition magazines capable of holding more than 10 rounds. It would also require those applying for a firearm permit to pass a criminal background check, attend safety training and pay a fee.

Knutson's group started preparing for the ballot measure after the shooting at a high school in Parkland, Florida, in 2018. But he said the shootings in Uvalde and Buffalo prompted a "wave" of new volunteers to help gather signatures for the measure to be included on the ballot. abcnews.go.com

83% of 100+ City Police Budgets Increased Compared to 2019
Despite 'defunding' claims, police funding has increased in many US cities

Of 109 budgets analyzed, 91 agencies have upped police funding by at least 2%.

In an analysis for ABC, reporters Grace Manthey, Frank Esposito, and Amanda Hernandez found that, despite ongoing national debate about the impact of policing reforms and budgeting following the wave of national activism after the murder of George Floyd, police funding has increased in cities across the United States.

Of the 109 budgets analyzed, only eight agencies cut police funds by more than 2%, while 91 agencies increased law enforcement funding by at least 2%. In 49 cities or counties, police funding has increased by more than 10%.

Police budget data shows that police funding increased in many of the cities "frequently cited" as having faced crime waves due to defunding local police, including Los Angeles, Chicago, Houston and San Francisco, where collectively police budgets increased in the hundreds of millions.

ABC News and the Washington Post additionally could find no causal relationship between police spending and crime rates in analyses of 1985 to 2020 and 1960 to 2018, respectively. abcnews.go.com thecrimereport.org

In the News Now: Shoplifting on the rise
KGW investigates the rise in shoplifting, and why the punishment doesn't match the crime. A look at security footage and what is happening with the stolen goods.

York, SC: Law enforcement agencies dealing with staffing shortages

Mental health experts say society becoming numb to tragedy after mass shootings



COVID Update

636.8M Vaccinations Given

US: 99.3M Cases - 1M Dead - 96.9M Recovered
Worldwide: 635.8M Cases - 6.5M Dead - 615.1M Recovered

Private Industry Security Guard Deaths: 362   Law Enforcement Officer Deaths: 812

America's Covid Fraud Disaster

Third-Party Threat: Randstad Rogue Employee Removing Applicant Fraud Flags & Getting Kickbacks in Ohio
States Spent Millions On Deloitte's 'Anti-Fraud' Covid Unemployment Systems. They Suffered $21.2 Billion In Fraud

The Big 4 accounting giant promised states AI-powered anti-fraud detection systems in return for hundreds of millions in Covid unemployment contracts. Fraudsters abusing those same systems likely earned more, Forbes finds.

In early 2021, the Deloitte subcontractor Randstad fired a teleservices representative who had been helping Ohioans access Covid-19 unemployment funds through Deloitte's system, which was deployed in the early days of the pandemic. To her employer, she appeared to be simply tardy. But according to federal investigators, she was guilty of a far more serious, criminal activity: allegedly getting paid for an illicit side hustle in which she removed fraud flags on applications for Pandemic Unemployment Assistance (PUA), the $150 billion pot of Covid-19 money for the self-employed. In return for removing fraud flags, she had allegedly received kickbacks from applicants. One $18,000 payment, for instance, resulted in a $2,000 backhander for the perpetrator, investigators claimed in a search warrant obtained by Forbes.

In a previously unreported oversight in the security of Ohio's deployment of the Deloitte Unemployment Insurance Framework for Automated Claims and Tax Services (uFACTS), this suspect was allegedly able to unflag as many as 176 fraud issues for at least a month after she was sacked, investigators claimed. The ill-gotten gains were funneled through Cash App and Zelle accounts, one belonging to her daughter and another to her sister, according to law enforcement's account. (Attempts to contact the suspect were unsuccessful. As neither the family nor the unemployment applicants have yet been charged, Forbes is not revealing their names. Deloitte, and the Ohio Department of Job and Family Services, which oversees PUA assistance declined to comment on the case. Randstad did not respond to a request for comment.)

In eight states, Deloitte secured multi-million dollar deals based on promises of powerful anti-fraud tech and secure, scalable telecoms infrastructure. According to local government data, in states where Deloitte was either asked to help prevent fraud or ran the benefits system, there was as much as $21.2 billion in fraud. uFACTS systems alone saw up to $3.2 billion.

No charges have been filed yet. forbes.com

COVID Knocked 3 Million Americans Out of the Workforce
3M Americans are still avoiding the workforce. They might be 'long social distancing'
Amid all the talk about the cost of desk lunches, the hours of lost sleep, and the slog of commuting, many have forgotten the original reason to avoid returning to the office: fear of catching COVID.

Nearly three years since the pandemic gripped the globe, concern over evolving variants and superspreader events have kept about 3 million people out of the workforce, finds a new paper from the National Bureau of Economic Research by WFH Research heads Nicholas Bloom, Jose Maria Barrero, and Steven Davis. That gap in the workforce has slashed the U.S.'s economic output by a quarter of a trillion dollars in just the first half of this year alone.

Between February and July 2022, 55% of respondents to the researchers' Survey of Working Arrangements and Attitudes (SWAA) said they wouldn't be returning to pre-COVID activities such as dining indoors or taking a crowded bus or train-and therefore would be staying out of the workforce. The researchers characterize that behavior as "long social distancing," an extension of early-pandemic habits. fortune.com

Locked Inside Shanghai Disney
Shanghai Disney shuts over COVID, visitors unable to leave
Shanghai's Disney Resort abruptly suspended operations on Monday to comply with COVID-19 prevention measures, with all visitors at the time of the announcement directed to stay in the park until they return a negative test for the virus.

The resort said at 11:39 a.m. local time (03:39 GMT) it would immediately shut the main theme park and surrounding areas including its shopping street until further notice to comply with virus curbs.

The Shanghai government said on its official WeChat account the park was barring people from entering or exiting and that all visitors inside the site would need to await the results of their tests before they could leave. reuters.com

How Republicans Claimed COVID as a Winning Campaign Issue
The backlash against pandemic restrictions has become a more potent talking point than the public-health crisis itself.

Covid impact on UK retail and transport worse than thought, says ONS

China locks down millions as COVID cases rise before winter



With Over 2 Million Immigrants Entering in 2022 & All Needing Jobs - Retail Jobs Are An Obvious Answer
Managing the hiring processes & potential investigative processes require review & revision?

Justice Department Secures Settlement with Giant Food to Resolve Immigration-Related Discrimination Claims
The Justice Department announced today that it has reached a settlement agreement with the Giant Company LLC d/b/a Giant Food (Giant), a Pennsylvania-based grocery store chain with locations in various states. The settlement resolves the department's determination that Giant discriminated against non-U.S. citizen workers when checking their permission to work in the United States, in violation of the Immigration and Nationality Act (INA).

"Employers cannot discriminate against employees because of their citizenship, immigration status or national origin when verifying their permission to work," said Assistant Attorney General Kristen Clarke of the Justice Department's Civil Rights Division.

The department's investigation began after a non-U.S. citizen complained that Giant refused to accept valid documentation proving her permission to work and demanded a different document from her. The department's investigation determined that Giant routinely required specific documents from newly-hired non-U.S. citizens to prove they had permission to work in the United States. Specifically, the department found that Giant required lawful permanent residents to show their permanent resident cards (sometimes known as "green cards") to prove their permission to work, even when they had presented other valid documentation. The investigation also revealed that Giant refused to allow the worker who complained to begin working because she did not present a green card as demanded. At the same time, Giant allowed U.S. citizens to choose from among various acceptable document types.

Under the terms of the settlement, Giant will pay a civil penalty to the United States, train staff on the INA's anti-discrimination provision, review and revise their employment policies and be subject to departmental monitoring for a three-year period. After the department's investigation began, Giant provided the worker who complained with the pay she missed due to the alleged discrimination.

The INA's anti-discrimination provision prohibits employers from asking for specific documents because of a worker's citizenship, immigration status or national origin. justice.gov

CVS Murder Arrest
CVS Pharmacy Technician Arrested for 2017 Killings of Teen Girls in Delphi, Ind.
Authorities on Monday announced an arrest in the unsolved murders of two teenage girls - a drugstore worker who has been living in the same small northern Indiana community where their bodies were found after they went on a hike nearly six years ago. Richard Matthew Allen, 50, was arrested Friday.

The evidence against Allen, a licensed pharmacy technician who worked at a local CVS store, has been temporarily sealed to avoid jeopardizing the "integrity" of their investigation, authorities said. "While I know you were all expecting final details today concerning this arrest, today is not that day," Carter said.

A statement from CVS said the company is "shocked and saddened to learn that one of our store employees was arrested as a suspect in these crimes. We stand ready to cooperate with the police investigation in any way we can."

"We remain devastated by these murders and our hearts go out to the German and Williams families," the statement said. seattletimes.com

ECR Retail Loss: The Voice of Retail LP Across the Pond

Invite: The Voice of the Self-Checkout Supervisor!
What do 5,000+ Self-Checkout Supervisors Think About...
Their job, the training they received, their ability and confidence to do their role well, handling abuse from shoppers, the ways that the machines go wrong, the extent of losses, the scams they see, and the extent of losses they see on their shifts, and then what ideas they have to improve the shopping experience at self-checkouts and reduce losses.

On November 23rd, Professor Adrian Beck is going to share these results with the working group and will explore the relationship of these findings to the length of time in the role, the rating of their training, the number of machines they are required to supervise and shift lengths. Do those with shorter shifts feel more confident in their ability to perform the role, do those who have served longer in the role view the problem of loss differently, etc?

This is possibly our most important research to date, delivering insights that can lead to action and changes in the way your business thinks about the Self-Checkout Supervisor role.

This session is for retailers, CPG's and academics only | Click here to register  

About the ECR Retail Loss Group

Working on behalf of the Retail Sector, the ECR Retail Loss Group is focused upon developing imaginative thinking, new approaches and genuine innovation in the management of retail losses. With membership open to any retailer or product manufacturer, and promoting a collaborative approach, the Group ensures that the results of its extensive and wide-ranging work is made freely available to the industry.

Top 10 OSHA Violations of 2022

Victoria's Secret will acquire DTC lingerie company Adore Me for $400M

The Grim Reaper of retail: Spirit Halloween

In Case You Missed it

Returnless Refunds: 4 Risks & How to Mitigate Them

By: Michele Marvin, Vice President of Marketing, Appriss Retail

Download Order Claims: A Growing Source of Ecommerce Fraud.


All the News - One Place - One Source - One Time
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The Zellman Group Can Support Your ORC Investigations

ORC Subject Vetting

The Zellman Group is a fully vetted and authorized user of several research products that allow us to see behind the curtain. With our access, we are able to provide full due diligence on current physical assets, past and present addresses, past and present phone(s), including cell phone, court records, email, work associations, relatives, liens, judgments bankruptcies and various other background details.

Open-Source Intelligence (OSINT)

Open-Source Intelligence is data collected from publicly available sources to be used in an intelligence context. "Open" refers to overt or openly available. However, just because it is openly available doesn't mean it is easy to gather. Often there is too much information and skill is required to determine what information is actually valuable. Information does not need to be secret to be valuable. Information sourced from blogs, market places and social media can provide an endless supply of information which contribute to our understanding of a situation or may provide detail for an investigation. Our experienced Intelligence Analysts research and gather information from e-commerce communities, classifieds, social networks, Dark Web and criminal data to identify persons suspected of being involved in ORC theft.

Organized Retail Crime Recovery (ORC)

Organized Retail Crime (ORC) Claims may include recovery of reasonable attorney fees, and investigation and litigation expenses as permitted by law, incurred as a result of collection efforts by The Law Offices of Michael Ira Asen. Zellman and Asen shall take all reasonable measures in their collection efforts of ORC Claims.

Learn more at www.zellmangroup.com







Biden Administration Holds Ransomware Summit with 36 Countries
White House seeks international cooperation to thwart growing ransomware threat
The White House is convening a ransomware summit on Monday to increase global and private sector cooperation to confront a problem that continues to bedevil law enforcement agencies around the world.

The two-day International Counter Ransomware Summit includes leaders from 36 countries and the European Union who will discuss how to bolster resilience against ransomware attacks and thwart the cybercriminals behind them.

"This is really a global problem," a senior Biden administration official said ahead of the conference in Washington. "We're seeing the pace and the sophistication of the ransomware attacks increase faster than our resilience and disruption efforts."

One key factor that continues to fuel the ransomware problem is the fact that some nations such as Russia, which is not included in the summit, freely harbor ransomware actors. The countries participating in the summit are currently finalizing a shared statement that will address how to put pressure on countries harboring cybercriminals, the official said.

The summit, which is in its second year, is scheduled to begin with a threat briefing from Office of the Director of National Intelligence, FBI and the Cybersecurity and Infrastructure Security Agency outlining the current state of the ransomware problem, including a chart that shows 4,000 ransomware attacks over the past 18 months, broken down by sector worldwide.

Since last year's virtual summit, participants have "worked to increase the resilience of all the partners to disrupt cybercriminals," including hosting two global threat exercises to prepare nations to respond to ransomware attacks, the senior official said.

Yet, as the senior official noted, the problem only continues to become more challenging, with attacks against school districts, hospitals and other critical services still a common occurrence around the globe. That includes a recent attack that shut down services for members of CommonSpirit Health network, the second largest healthcare network in the U.S. cyberscoop.com

Hackers Targeting CCTV Cameras
Your CCTV devices can be hacked and weaponized

Camellia Chan, CEO at Flexxon, talks about the dangers of closed-circuit television (CCTV) hacks and what users can do to protect themselves.

More and more homes are being equipped with CCTV. While it can be very useful, it also poses numerous threats. What are the most common ones users can face?

Video cameras, or CCTV, are becoming a more and more widespread feature of life. It's important to note that once information is captured on CCTV, it is no longer safe as any piece of technology connected to the internet is potentially vulnerable to cyberattacks.
Once inside a device, hackers can execute a variety of harmful actions that can have serious impacts on a person - or a business. From stealing video footage to launching harmful malware viruses, this type of hacking can lead to devastation that could potentially have long-lasting consequences.

The most common type of threat we see as a result of CCTV technologies are hacks resulting in stolen or lost data. For example, footage can be obtained by a cybercriminal, and they can scoop sensitive financial or personal information to cause a great deal of harm to an individual. Hacking into a server that stores and analyzes footage and data can give cybercriminals unfettered access to someone's identity and any other information stored.

Additionally, there is a possibility hackers can access the microphone feature of some cameras to make unauthorized communication with individuals inside a property. This can be particularly concerning when minors are present.

Are there physical threats for users?

Businesses face a wide variety of security threats, both online and offline. While many companies are aware of the risks posed by cyberattacks, internal data theft, and other digital threats, physical security threats to businesses are often overlooked. As long as IoT and CCTV devices can be hacked, accessed, watched and acted upon, danger is present. helpnetsecurity.com

Tighten Your Organization's Cybersecurity Posture
Why culture is the foundation of your cybersecurity strategy
With almost total dependence on everything digital, cybersecurity must be at the forefront of everyone's operations. As governments, businesses, academic institutions and healthcare organizations deepen their investment in the cloud, the increase in end points has made users more vulnerable, positioning them as valuable targets to cyber criminals.

The key to mitigating attacks is a comprehensive cybersecurity plan built on a Zero Trust security model. For that to be possible, security can't just be a function of IT. Leveraging the right technology is important but a critical element of the plan that is often overlooked is fostering a culture of security with every employee from interns to the c-suite.

Every employee needs to understand the secure process for interacting with data and the policies enacted to help keep their identities and organization safe. Leaders must create environments where their teams feel that they are part of the solution. At Microsoft, our culture starts with a growth mindset. Our employees are asked to value learning over knowing-seeking out new ideas, embracing challenges, learning from failure and improving over time through training opportunities made available to all employees, which includes cyber training.

Organizations like our partner, Terranova Security in Montreal, provide an engaging and practical people-centric approach to security awareness training for employees. Through this training they have been able to show employees the connection between security awareness and business outcomes for their customers.

Though cybersecurity culture can sound intimidating, we are making headway as leaders now understand that the alternative threatens their bottom line. As security becomes more integrated into businesses' day-to-day operations, we're seeing a positive culture shift to reflect the common CISO phrase, "security is everyone's job". Security leaders are increasingly leaning on management to create a culture of proper cyber hygiene which builds resilience and protects their cyber future. news.microsoft.com

Google Chrome is a Huge Cyberattack Target
Urgent: Google Issues Emergency Patch for Chrome Zero-Day

With scant details attached, Google Chrome seeks to shore up yet another exploited zero-day vulnerability.

Google Chrome has issued an urgent fix for an actively exploited zero-day bug in its browser. This is the seventh Chrome actively exploited zero-day flaw this year, underscoring how big of a target it has become for cyberattacks.

As users scramble to patch, Google isn't releasing many details about the vulnerability, tracked under CVE-2022-3723, except to note that it's a type confusion bug in V8, which is Google's open source high-performance JavaScript and WebAssembly engine. Type confusion bugs are can lead to out-of-bounds memory access and arbitrary code execution, according to MITRE.

"Access to bug details and links may be kept restricted until a majority of users are updated with a fix," Google said in its urgent update. "We will also retain restrictions if the bug exists in a third party library that other projects similarly depend on, but haven't yet fixed." darkreading.com

Patch Now: Dangerous RCE Bug Lays Open ConnectWise Server Backup Managers

Scams targeting cryptocurrency enthusiasts are getting more prevalent







What is the "Internet of Things" (IoT)?

When we think of the Internet, we usually think of people connecting to websites and apps on their smartphones or computers, but humans are not the only ones using the internet. With the rise of smart devices and wifi equipped everyday items, like refrigerators and doorbells, the devices themselves are communicating over the internet. An easy way to think of IoT is that it consists of any device that turns on and can be connected to the internet. This can include everything from cellphones, headphones, lights, wearable devices like the Apple Watch, Fitbit and almost anything else you can think of. IoT exists in both the commercial and consumer space.




The Post-Pandemic Future of E-Commerce
How the Pandemic Changed E-Commerce-and Where It Goes Now

Two experts talk about where growth will come from, Amazon vs. TikTok and more

The world of online retail is facing a stark reality: During the pandemic, when many people were stuck at home, they went shopping online. Now that things are returning to normal, e-commerce sales are slowing or falling.

What are online sellers going to do?

For insight into the issue, The Wall Street Journal's Preetika Rana spoke with Kirsten Green, founder and managing partner of venture-capital firm Forerunner, and Lydia Jett, managing partner of SoftBank Investment Advisers, at The Wall Street Journal's annual Tech Live conference. Here are edited excerpts of the conversation.

What's going on?

WSJ: Kirsten, I want to turn to you. Why didn't sales stay strong?

MS. GREEN: I think of e-commerce and commerce as one and the same. Being home for so long or having changes to your routines had people shopping online more than ever, and getting comfortable shopping online in some new categories like grocery. Coming out the other side of it, it's not as much of a slowdown in e-commerce as much as a reorientation or a distribution across all of the channels.

WSJ: So when we were locked up at home, watching Netflix, and shopping on Amazon, that's where our dollars were concentrated. And now that we're out, we want to take a vacation, we're maybe spending those same dollars on Airbnb or booking a flight. Lydia, did you expect this to happen?

MS. JETT: Consumer experiences change. The expectations have changed. How we will behave has changed. We see that in so many different facets of how we're living today.

We see growth across the e-commerce portfolio. That makes us bullish on the future when we get past all these big shocks we're playing with right now. wsj.com

Driver Death Adds to Amazon's Worker Safety Woes
Amazon issues ill-timed advice after driver dies of apparent dog attack

"Amazon's response to this has been nothing short of insulting," said one driver.

One day after an Amazon driver in Missouri died of an apparent dog attack, some workers are accusing the company of sending an ill-timed, tone-deaf message in light of the incident. On Wednesday, Vice News reported that some drivers received a "Dog Awareness" message following Tuesday's incident. The advisory refers to dogs as "our four-legged customers" and "Fido," seemingly downplaying the danger some canines can present to delivery workers.

The death of one of their colleagues to a likely dog attack has become one of the most popular topics of conversation among driver groups and subreddits. In one thread spotted by Vice, some drivers called for a walkout on October 31st. "Amazon's response to this has been nothing short of insulting," says one respondent.

Amazon has frequently come under fire for its questionable responses to worker safety concerns. For instance, after a 2020 report found that workers at the company's most automated warehouses suffered injuries more frequently than their peers, Amazon said it would launch a health and wellness program - instead of reducing productivity quotas. engadget.com

Netflix Hubs Partner's with Walmart - in 2,400 Stores - Official Netflix Merch

Doing the math on online grocery delivery vs. in-store shopping







Carolinas ORC Alliance Hosts 7th Annual Conference

More than 150 participants were welcomed to the annual event

Raleigh, NC (October 26, 2022) - Law enforcement officers and retail loss prevention professionals from across North and South Carolina came together at the Sheraton Imperial in Durham, NC on Thursday, October 13 for the 7th Annual Conference of the Carolinas Organized Retail Crime Alliance (CORCA). CORCA, managed by the North Carolina Retail Merchants Association, is a collaborative effort between retailers and law enforcement to reduce organized retail crime.

More than 150 participants were welcomed to the event by Jason Major, an Online Fraud Investigator, LPC, for Lowe's Home Improvement and the 2022-23 CORCA president. Retail attendees represented all types of stores from chains to one-store operations and included grocery, apparel, pharmacy, beauty, home improvement and general merchandise. Law enforcement officers from police and sheriff's departments in both states, as well as district attorneys, were active participants as well.

Expert speakers covered a wide scope of topics including: New legislation in North Carolina to combat ORC, Human Trafficking, Cyber Fraud along with several sessions highlighting public-private partnerships and collaboration to address transnational organized crime. Featured speakers included Special Agent John Willis, with Homeland Security Investigations; Kristin Reif, Director of External Affairs with Philip Morris International, Andy Ellen, President and General Counsel of the NC Retail Merchants Association, Chuck Spahos, General Counsel for the NC Conference of District Attorneys along with local law enforcement and district attorneys from both states. Attendees also heard from loss prevention officers employed by both national and local retail chains who shared their first-hand knowledge of current organized retail crime trends, the methods learned to deter further loss, and the importance for law enforcement and retail to continue to build a strong network to share information.

Click here to read the full recap and see more pictures

San Diego, CA: Drugs, fraud and murder: Police investigate crime ring inside SD grocery store
Food stamps for cocaine, gun peddling, and murder - not what you expect to find inside a San Diego grocery store. On Monday, police announced several arrests have been made in connection with a crime ring operating out of Mike's Market, a small shop located on Oceanview Blvd. in Mountainview. "We've heard constant calls from the community to address the violent crime, gang activity, and narcotic sales associated with Mike's Market," said Chief David Nisleit, San Diego Police Dept. For years, violent crime has plagued neighborhoods in Mountainview. There have been three murders near Mike's Market within 12 months, and police say they've responded to more than 1,000 calls over the last two years. "Mike's Market has been a place where the store clerks work together with a criminal street gang to convert food assistance money into cash which was then converted into the purchase of cocaine base," said Robert Hickey, Deputy District Attorney, San Diego County. The DA's office explained that employees of the market committed massive fraud: nearly $2 million in food assistance benefits went towards the purchase of narcotics instead. "They converted these people's needs and addictions into gang narcotics profits - profits to buy guns and guns which were used to perpetuate the cycle of violence," said Hickey. San Diego police say they worked alongside the FBI to identify 27 people responsible for crimes ranging from attempted murder, gun charges, robbery, and narcotics sales - resulting in 221 felony charges. Several of those arrested appeared on Monday in court. 10news.com

San Diego, CA: Update: Gang of up to nine brazen thieves strip Nordstrom store of $140K in designer handbags by cutting off security tags with cutters
A group of brazen thieves hit a San Diego, California, Nordstrom and got away with $140,000 in merchandise and designer handbags. Police said that the incident happened on Wednesday, October 26, at the Westfield UTC in University City, a commercial district near the University of California San Diego. The thieves struck just after 7pm, according to a representative with the San Diego Police Department. A total of 70 bags were taken during the heist, police said after the fact. The reported value of the designer purses is $140,000. The exact brands of the purses stolen is unknown, however. It's unclear if the group was armed with weapons, but they did have cutters on them to remove tags from the purses quickly. Surveillance video from inside the store shows the group just walk away after jacking the bags. dailymail.co.uk

Fort Worth, TX: Shoe store owner's numerous security measures confound burglars
A Fort Worth store owner released surveillance video of three masked burglars grabbing, throwing and bagging up boxes of high end Nikes, Yeezys and other expensive sneakers. Or at least that is what they thought. Chad Steward, the owner of Laced Connection, says when he opened his store a year ago security was his top priority. "I think they came through this fenced area over here. They originally came over here to this bathroom window," said Steward. When the burglars couldn't breach the back window on Friday morning they moved to another door, where they eventually got in. "It was two double padlocks. They had to of taken a crowbar," Steward added. Once inside, the crooks were limited to a back room. The sales floor was beyond another steel gate. "It would have taken them a good while to get into this part of the store. I'm thankful I had the preventatives I did," Steward said. The three burglars then realized none of the boxes contained full pairs. Each box only had one shoe inside, another security tactic. "I had bars, security alarms from day one. I talked to previous people I knew in this industry that had stores, and they told me that's one of the most important things to prevent things like this," Steward said. Steward says he posted the video on social media where it has been viewed more than 32 thousand times. He hopes it leads to arrests. fox4news.com

Yadkinville, NC: Masked men break into gun store, steal ten handguns overnight in Yadkinville
Yadkinville Police need help identifying two men who broke into a gun store and stole nearly a dozen firearms. It happened overnight at Foothills Firearms and Ammo on State Street in Yadkinville. "What is everything coming to?" asked Foothills Firearms and Ammo Store Manager Ryan Hudson. Two men in hoodies and masks broke into his store around 1 a.m.. and stole 10 handguns. "Two culprits jumped out, ran in, tried to bust this glass," said Hudson. "They finally got in the case, stole ten firearms, and ran out within 35 seconds." The suspects used their car to ram into the store's glass door entrance and then proceeded to steal roughly $6,000 worth of guns. wxii12.com

Sebastian, FL: 3 women steal nearly $3,000 in merchandise from Sebastian Walmart
Three women walked out of Walmart with three shopping carts of merchandise without paying in Sebastian, Florida. The police said their vehicle was "filled to the roof" with miscellaneous items in their original store packaging. The three suspects were identified as Cherrie Denice Robinson, 51, Shayana Shenay Richardson, 32, and Charmine Latrice Calhoun, 30. The Sebastian Police Department received a call last Thursday, October 27, 2022, at approximately 10:00 p.m. from a loss prevention officer at Walmart about a shoplifting that had just occurred. The three suspects loaded up the merchandise in a vehicle before leaving south of U.S. Highway 1. With the vehicle filled with merchandise, there was no room for a flat-screen TV, so the suspects placed it on the roof and held onto it as the car drove away. A few moments later, a police officer observed the vehicle with the TV on the roof and the occupants and made a traffic stop. Robinson, who was the backseat passenger, was holding an infant in her lap. When asked why there was no child restraint in the vehicle, Robinson stated they removed it because there was no room in the car. sebastiandaily.com

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Shootings & Deaths

Woodbridge, VA: Tackett's Mill Dunkin Donuts employee shot during early morning robbery
Police were still searching Monday for two suspects accused of shooting an employee at Dunkin Donuts in Lake Ridge early Friday, Oct. 28. The incident occurred shortly after the burglary of a Woodbridge Dunkin Donuts a few miles away that police believe was committed by the same suspects. Officers were called first to the Dunkin Donuts & Baskin Robbins at 13585 Minnieville Road in Woodbridge at 3:31 a.m. on Friday, Oct. 28, to investigate a break in and a stolen safe. Video surveillance cameras revealed that at about 3:09 a.m. that morning, two masked men smashed the drive-thru window at the store to gain entry and then sole the store safe before fleeing in a grey SUV, according to Master Police Officer Renee Carr, a Prince William County police spokeswoman. princewilliamtimes.com


Robberies, Incidents & Thefts

Winston-Salem, NC: Man robs Burger King in Winston-Salem after forcing employees arriving to work inside the restaurant
Police are looking for the person responsible for robbing a fast-food restaurant in Winston-Salem Monday. It happened around 6:04 a.m. at the Burger King on Parkway Village Circle. After an investigation, Winston-Salem police said as the employees were arriving to work for the day, a suspect forced them in the building. That's when he demanded employees to fill up a black nylon bag with the cash from the safe and two registers. The suspect ran from the store and jumped into a light-colored sedan and sped away. No one was injured during this incident.  wfmynews2.com

New Orleans, LA: 16-Year-Old Forced at Gunpoint Into a Freezer at McDonald's
A terrifying event for Tenia Hill, a 16-year-old working at McDonald's. Hill was robbed at gunpoint and then forced into a freezer. Hill was working her shift at the South Claiborne Avenue McDonald's in New Orleans when an armed woman came into the restaurant, robbed the establishment then slammed Hill and the other employees in a freezer. Hill dialed 911 and her mother, who works at the Orleans Parish Communications District, answered the emergency call. Ironically, her mother should have been off but decided to work late that day. According to WDSU TV in New Orleans, Hill's mother Teri Clark heard her daughter say, "Mama, please hurry up she's got a gun". Tenia and the others didn't know if they would make it out alive. Hill said she didn't want her mother to have to bury her youngest child. Clark asked her daughter for a description and assure her authorities would be there soon. New Orleans Police were on the scene fast and everyone is safe. wdsu.com

Phoenix, AZ: Phoenix Police officer injured after C-store Armed Robbery suspects flee scene
A Phoenix police officer was transported to the hospital after a crash. Officers at the scene tell Arizona's Family that two Phoenix officers were responding to reports of an armed robbery at the Circle K near 23rd and Northern avenues at 4:30 a.m. Monday morning. As officers arrived. they found that the suspects had fled the scene. The officers located the suspects in the area and when they approached the intersection at 19th and Northern avenue, that's when one of the officers was hit by a person in a work truck. Both the officer and driver of the truck were transported to the hospital with non-life-threatening injuries. The suspects are still on the loose. ktvz.com

Philadelphia, PA: 2 Sought In Armed Robbery Of North Philadelphia Store
Two men are being sought for the gunpoint robbery of a North Philadelphia store. Police said the robbery occurred at about 5 p.m. on Oct. 26 at a store on the 5900 block of North Fifth Street. Two men came into her store at that time. One was carrying a trash bag with a crutch sticking out of it, and the other man pulled a rifle out of the bag. The man with the rifle told the store owner to get in the back of the store and demanded money. The owner told the men she did not have any money, and the armed man threatened to shoot her while pointing the rifle at her. After a few minutes, the men left with the victim's iPhone 12 Pro Max. patch.com

Miami Security Guard arrested over stolen car, theft of 192 beers
A stolen car and the theft of 192 beers and toilet paper recently stained the record of a Miami man who recently told police officers he works as a security guard, according to the arrest report. Videos show Manuel Cevallos stealing the beer and the toilet paper on Friday night from Navarro Discount Pharmacy, at 3105 NW 7 St., in Miami's Little Havana, and packing it in a green Chevrolet sports utility vehicle, according to police.
A video shows the store manager shouting at Cevallos: "Get a job!" And Cevallos then responded, "I don't want to." Police officers with the tactical robbery unit arrested Cevallos, 32, on Saturday night near the intersection of Southwest 18 Avenue and West Flagler Street, close to East Little Havana. Records show Miami-Dade corrections officers booked Cevallos on Sunday morning at the Turner Guilford Knight Correctional Center. He was facing charges of third-degree felony grand theft, two counts of petit theft, driving a car without a tag, and knowingly driving with a suspended license. In Florida, security guards must have a Class D license to operate while armed and unarmed security guards need to complete 40 hours of training. State records did not show Cevallos had a Class D license. local10.com

Moorestown, NJ: Same NJ 7-Eleven Robbed Twice In Same Day

Chicago, IL: Burglary Crew Hits Several Tinley, Orland Businesses In One Morning



C-Store - Pueblo, CO - Armed Robbery
C-Store - Town of Pamelia, NY - Armed Robbery
C-Store - Moorestown, NJ - Armed Robbery
C-Store - Mooretown, NJ - Robbery
C-Store - Mason City, IA - Robbery
C-Store - Salisbury, VA - Armed Robbery
Clothing - Bismarck, ND - Robbery
Clothing - Philadelphia, PA - Armed Robbery
Dollar - Jacksonville, FL - Robbery
Gas Station - Tinley Park, IL - Burglary
Gas Station - Chesapeake, OH - Robbery
Gas Station - Lebanon, PA - Armed Robbery
Guns - Windham County, CT - Burglary
Hardware - Summerville, SC - Burglary
Jewelry - Dunkirk, MD - Burglary
Jewelry - Bakersfield, CA - Burglary
Jewelry - Fort Myers, FL - Robbery
Jewelry - Moorestown NJ - Robbery
Jewelry - CAPE GIRARDEAU, MO - Robbery
Liquor - Nashville, TN - Robbery
Marijuana - Tacoma, WA - Burglary
Restaurant - Middleton, WI - Burglary
Restaurant - Chicago, IL - Burglary
Restaurant - Winston Salem, NC - Armed Robbery / Burger King
Restaurant - Tinley Park, IL - Burglary
Restaurant - Tinley Park, IL - Burglary / Dunkin
Restaurant - McDonald's - Burglary
Thrift - Hampton, VA - Burglary
Tobacco - Glen Burnie, MD - Armed Robbery
Walgreens - Greensboro, NC - Armed Robbery


Daily Totals:
• 18 robberies
• 12 burglaries
• 0 shootings
• 0 killed

Click to enlarge map



Jack Halpin named Regional Loss Prevention Manager - Midwest for URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Ricardo Hernandez II promoted to Loss Prevention Site Lead, Manager II - Reverse Logistics (ReLo) for Amazon

Submit Your New Hires/Promotions or New Position






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District Loss Prevention Manager - Seattle District
Seattle, WA - posted October 31
DICK'S Sporting Goods is seeking a Big Box Retail District Loss Prevention Manager to oversee LP functions in the Seattle district. You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. District LP Managers are responsible for leading LP functions within a specific operations district and for collaborating with Store Operations and HR in an effort to prevent company loss...

Store Loss Prevention Manager
Sunnyvale, CA - posted October 31
Store Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific location and for partnering with Store Operations in an effort to prevent company loss. You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results...

District Loss Prevention Manager
New York, NY - posted October 21
We at Urban Outfitters Inc, (Urban Outfitters, Anthropologie, Free People, FP Movement, Terrain, Menu /Venues, NUULY) are seeking a candidate in a fast-paced retail environment to fill our open position for District Loss Prevention Manager / NYC. This position entails overseeing stores in Manhattan as well as management of the city's LP Agent -Guard Team. This person must have excellent people skills, the ability to effectively manage a LP team while simultaneously providing flawless LP support to our store team members. We offer an excellent benefits package, excellent starting salary and a potential bonus based on shrink results. Please apply with us online.

Area Asset Protection Manager - South New Jersey
South New Jersey - posted October 11
In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand Power, Enduring Customer Relationships, and exuding our commitment to Team and Values...

Field Loss Prevention Manager
Seattle, WA - posted September 27
The Field Loss Prevention Manager (FLPM) coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within Staples Retail locations. FLPM's are depended on to be an expert in auditing, investigating, and training...

Sr. Manager, Brand & Asset Protection - West
Pacific Northwest or California - posted August 29
As the Senior Manager of Brand and Asset Protection for North America, you will part of an innovative Asset Protection team, whose mission is to prevent, identify and mitigate risks to our business. You will support with the creation of foundational asset protection programming and will lead its delivery to our North American store base...

Region AP Manager (Florida - Treasure Coast Market)
Jacksonville, FL - posted June 17
Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...

Corporate Risk Manager
Seattle, WA / Tacoma, WA / Portland, OR - posted June 14
Summary of Role and Responsibilities: A proactive approach to preventing losses/injuries, whether to our employees, third parties, or customer's valuables. They include but are not limited to cash in transit, auto losses, or injuries....

Physical Security Operations Center Leader
Columbia, MD - posted June 8
The primary purpose of this role is to partner, lead and manage a Central Station/Physical Security Operations Center driving operational execution and enhancements to ensure effectiveness and a positive customer experience. This individual is also responsible for leading a team of operators providing professional and accurate responses...

Loss Prevention Specialists (Store Detective)
Albany, NY; Hyannis, MA; Burlington, VT; Hartford, CT
- posted May 6
Detect and respond to external theft and fraud by working undercover within the store(s) you are assigned to. Working as a team with store management and associates in combating loss in the store(s). Developing and analyzing external theft trends, utilizing information in company reports and information gathered from store management and associates...

Retail Asset Protection Associate
Medford, MA; Brockton, MA; East Springfield, MA - posted May 6
The Asset Protection Greeter role is responsible for greeting all customers as they enter the store, ensuring that customers see the Company's commitment to provide a safe and secure shopping environment, as well as deterring theft, shoplifting, or other dishonest activities...


Regional Loss Prevention Auditor
Multiple Locations - posted April 20
The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings in our clients' locations. The audit examines operational controls, loss prevention best practices, and customer service-related opportunities.

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Accepting criticism and feedback is probably one of the hardest things to do especially if it's unexpected or from an individual or group that's not really informed well enough to offer constructive criticism. Coming from our superiors or client's criticism and feedback can truly be valuable and help mold the path a person needs to take in changing or modifying behavior and improving relationships. It all boils down to whether or not you're willing to accept it and really hear what they're saying or not saying. It's human nature to automatically respond defensively and rationalize what you're hearing thus avoiding having to own it. However, the wise person learns to listen and force themselves not to respond other than to acknowledge that they heard it.

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