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 7/27/22

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Norm Smaligo promoted to Sr. Manager, Security Investigations for Navistar, Inc.

Norm Smaligo was promoted to Sr. Manager, Security Investigations for Navistar, Inc., and is responsible for all security investigations at Navistar manufacturing and sales facilities in Canada, Mexico and the US. Norm has over 29 years' experience in retail Loss Prevention, and is the president of the Oklahoma Retail Crime Investigators Network (ORCIN). Congratulations, Norm!


See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position
 
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Empowering Your Frontline Achieves 17% Shrink Improvement and Safer Stores

August 10 | 1:00 p.m. ET


Rexall partnered with Auror to evolve its approach to solving the ORC problem. Rexall experienced early success during their 90-day pilot, and from 2019 to 2022, reported an impactful 17% reduction in shrink across their locations.

For Daryl Blackmore, Rexall's Director of Asset Protection, the key to their success was empowering stores with technology and actionable intelligence to proactively prevent crime. "Empowering stores to take safe action is easier with Auror," says Daryl. With the rise in threatening behavior and ORC, actionable intelligence has never been more important. Daryl continues, "With the right information at the right time, our team members can stop incidents before they start."

On this webinar, we'll hear from Daryl Blackmore and Bobby Haskins on how empowering frontline teams drives loss and violence reductions.
 


 



The U.S. Crime Surge
The Retail Impact


Sounding the Alarm Over America's Theft Crisis
U.S. Chamber of Commerce says Retail Theft a 'National Crisis'

The US Chamber of Commerce is demanding that Congress take action to address the rise of organized retail theft.

Organized retail theft rates have spiked significantly in the past year, affecting communities across the nation. This theft is perpetrated by organized criminal rings that steal large amounts of goods from businesses of all types and sizes with the intent to resell them, particularly online. The problem is so severe that 54% of small business owners experienced an increase in shoplifting in 2021.

These crimes are not victimless. In addition to the growing number of thefts that turn violent, innocent consumers, employees, local communities, and business owners and shareholders bear the costs of rising retail theft.

What can be done, how big of an issue is retail theft in your local area, and what role can Congress play?

The U.S. Chamber of Commerce is demanding that Congress take action to address the rise of organized retail theft - arguing the issue has become a nationwide emergency.

Retailers that were already struggling to rebuild their businesses and attract customers due to the COVID-19 pandemic are "now faced with large-scale theft and looting, much of it stemming from organized crime," Neil Bradley, the U.S. Chamber of Commerce's chief policy officer, said.

"Retail theft is becoming a national crisis, hurting businesses in every state and the communities they serve," Bradley added. "We call on policymakers to tackle this problem head-on before it gets further out of control. No store should have to close because of theft."

The average large retailer lost $700,000 per $1 billion in sales as of 2020 - an increase of more than 50% over a five-year period, according to the National Retail Federation. The Chamber of Commerce called on federal and state lawmakers to take concrete steps to address the problem. Those recommendations include urging Congress to pass legislation to stop the sale of stolen goods online; pressing states to update the definition of organized retail crime and increase penalties; and encouraging law enforcement and prosecutors to hold those who engage in organized and significant retail theft accountable.

For more information, visit www.uschamber.com/retailtheft. yahoo.com

NYC Grand Larceny Up 49%, Pushing Retailers to Lock Up Products
New Target Store in Flatbush Has Questionable, Discriminatory Anti-Theft Measures, Some Locals Say

At a quick glance, at least 9 aisles in the brand-new store have more than 3 shelves locked behind plexiglass

A brand new Target store opened last week in Flatbush, but neighbors have mixed feelings about it-about half of the store's products are behind anti-theft barriers accessible only by an employee's key.

Unlike the other Target stores across the city, where only the electronics and a few select items are in anti-theft boxes; at the Target on the corner of Flatbush Avenue and Church Avenue, everything from baby formula and fabric softener, to face wash and toothpaste is behind plexiglass, including both generic items and name brands.

BK Reader counted at least 9 of the 15 aisles- not including the clothing section- housed more than 3 locked shelves. And in 5 of those aisles, more than 50% of the products were locked up.

"This is a very Black and Brown neighborhood and it just feels blatantly disrespectful to our community-it's disgusting," Worrell said. "There are some people who are like 'Well this has been happening since the pandemic, and this happens in other stores.' However, a lot of people feel like this is treating the community like we're hoodlums and thieves."

The Flatbush Target store manager, Idala Carranza, said the barriers were to protect inventory. "We want to have the products in stock for our guests," Carranza said.

Between January 1 and July 3, 2022, there were 730 robberies at commercial locations citywide, compared to last year's citywide numbers of 350 commercial robberies during the same timeframe, according to the New York Police Department's Deputy Commissioner of Public Information, Julian Phillips.

In Precinct 70, where the Flatbush Target is located, grand larceny is up by 19%, compared to last year's numbers. And petit larceny is down by 2% year-to-date compared to last year's numbers, according to public records. Both of these are considerably lower than the citywide statistics-across the five boroughs where grand larceny is up 49% and petit larceny is up 42% year-to-date compared to last year's numbers. bkreader.com

NYC's Crime Emergency Driven By Repeat Offenders
Adams joins GOP call for special legislative session to tackle NYC crime
Mayor Eric Adams on Tuesday joined GOP lawmakers' calls for an emergency session of the state legislature to deal with New York's spiraling crime crisis.

"I hope that just as we had a special call to return to Albany to deal with the [US Supreme Court] ruling on right to carry [handguns], I believe that Albany should consider coming and revisiting some of the violence we're seeing of repeated offenders," Adams said at a City Hall news conference.

"We need to be clear on that. We're not talking about someone that steals an apple. We're talking about someone that has repeatedly used violence in our city: robberies, grand larcenies, burglaries, shootings, carrying a gun," Adams said.

"This group of people are repeated offenders in our community, and they're hurting our public safety."

The comments followed a demand last week by the legislature's Republican minority leaders for a special session to repeal the state's controversial bail reform law after the attack on GOP gubernatorial candidate and Long Island's outgoing US Rep. Lee Zeldin (R-NY) during a campaign event near Rochester.

Last month, Gov. Kathy Hochul convened a special session of the legislature to ban concealed firearms from "sensitive locations," including Times Square and mass transit, and to require applicants for pistol permits to divulge information about their social media accounts.

During Tuesday's news conference, Adams also repeated his calls for district attorneys and judges to speed up prosecutions and sentencings to get criminals "off the street." nypost.com

Michigan Continues Crime Crackdown
Gov. Whitmer Signs Executive Directive to Reduce Crime and Gun Violence

Governor directs state government departments and law enforcement agencies to coordinate and invest all available federal resources into crime violence prevention

Today, Governor Gretchen Whitmer signed an executive directive instructing Michigan state departments and law enforcement agencies to utilize federal resources from the recently passed Bipartisan Safer Communities Act to reduce crime and gun violence. This action follows a roundtable discussion the governor held with members of the law enforcement community, parents, students, and faith leaders on how to stop violence and hold criminals accountable for committing violent crimes.

"As a former prosecutor, public safety is a top priority for me," said Governor Whitmer. "But today, far too many families in Michigan do not feel safe in their neighborhoods because of crime and gun violence. That is unacceptable-we must stop the violence and hold people accountable. We need to tackle both crime and gun violence simultaneously because they are inextricably linked-nearly 1 in 3 reported violent crimes involve a firearm and in the first six months of this year alone, over 450 Michiganders have died because of gun violence. That's why I worked to give law enforcement the resources they need in my bipartisan budget. And thanks to the Bipartisan Safer Communities Act, we have access to unprecedented federal resources that will help us keep Michiganders safe as they go to work, drop their kids off at school, or run errands in their neighborhoods. Let's work together to protect public safety and reduce crime and gun violence."

The executive directive can be viewed here. michigan.gov

Good egg NYC Mayor Eric Adams needs to get hard-boiled and keep his promises
Most critically, the relentless wave of violent crime and public disorder show no evidence of slowing down, with major felonies 37% higher than last year. Cops are under attack, homeless vagrants are everywhere, streets are filthy and New Yorkers don't feel safe because they aren't safe.

The daily headlines of murder and blood are unnerving. Alarmingly, there is nothing to suggest serious change is in the works. The cavalry is not coming.

We saw the first hint of a possible new approach Tuesday when he surprisingly joined GOP lawmakers in calling for a special Albany session to deal with violent crime.

Adams' modest request for bail reform and several other crime-control measures could have made a significant difference in the battle to take back the streets. Instead, he got a fig leaf to hide the cold shoulder Hochul and other Albany Dems gave him. nypost.com

Opinion: Chesa Boudin's Recall Wasn't about Crime-It's about Gentrification
 
Legislator calls for city of Rochester to take aggressive anti-crime measures


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COVID Update

601.4M Vaccinations Given

US: 92.4M Cases - 1M Dead - 87.6M Recovered
Worldwide: 577.4M Cases - 6.4M Dead - 547.2M Recovered


Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember & recognize.

Private Industry Security Guard Deaths: 360   Law Enforcement Officer Deaths: 787
*Red indicates change in total deaths

COVID Cases, Hospitalizations & Deaths


We're still in a pandemic
Out of patience with pandemic precautions
The number of coronavirus infections is high and rising. But something fundamental about COVID-19 has changed: It isn't as scary anymore.

Over the last week, the U.S. has averaged a whopping 120,000 new cases per day. (And those are just the ones reported to authorities; the true number is even higher.)

Contrast that to the early weeks of the outbreak, when society all but shut down in an effort to steer clear of the virus and bend the curve. All it took to get our attention back then was fewer than 30,000 cases per day.

Nationwide, daily COVID-19 deaths have averaged around 365 over the last week. The count hasn't been that low for a year, since the lull before the Delta surge. The only other time it has been lower was the initial weeks of the outbreak. So perhaps there is less reason to fear the coronavirus.

"If your metric is infections, it looks hopeless," Chin-Hong said. "But if your metric is people getting seriously ill and dying - wow, that's a huge victory."

For the most part, the public is focused on the latter metric. But the health establishment is mostly focused on the former, especially the speed with which new variants are emerging and the possibility that one of them will be impervious to our vaccines and treatments, effectively sending us back to square one. latimes.com

Returning to the Era of Mask Enforcement Backlash
'It's sort of like we're back to 2020': L.A. dining scene braces for possible indoor masking return
As Los Angeles hurtles toward a possible return of a countywide indoor mask mandate, restaurateurs and bar owners are bracing for a new wave of backlash and enforcement difficulties - reminiscent of many of their industry's hardships during the pandemic-spurred pivots and rapidly evolving dining regulations of 2020 and 2021.

But in an encouraging development, fresh figures are showing a slight flattening in new infections and hospitalizations. Nonetheless, the dining industry remained on edge.

If Los Angeles County remains in the "high" community level through Thursday, recording at least 10 new weekly coronavirus-positive hospitalizations for every 100,000 residents, a countywide mask mandate would take effect Friday and require masks worn indoors by anyone over the age of 2 in a host of settings: gyms, office spaces, shops, educational facilities, supermarkets and restaurants and bars among them. latimes.com

Updated Workplace Testing Guidance
Regulatory Update: EEOC Again Revises Workplace Testing Guidance

Guidance is aimed at employers who continue to require employee testing for COVID-19.

EEOC announced the changes July 12 that were incorporated into its Technical Assistance Questions and Answers regarding how civil rights laws and commission regulations apply to how employers choose to deal with the illness. Concerns continue with reports that the virus continues to mutate, most recently into a more highly contagious version.

"In this document, the EEOC has revised the guidance in a manner that takes into account the current phase of the pandemic and employers' renewed emphasis on returning to in-person or hybrid work," observe attorneys Samantha Brooks, Karla Grossenbacher and A. Scott Hecker of the Seyfarth Shaw law firm.

EEOC said its newest Q&A revision "makes clear that going forward employers will need to assess whether current pandemic circumstances and individual workplace circumstances justify viral screening testing of employees to prevent workplace transmission of COVID-19."

The commission said the reworking of the guidance also offers employers possible factors to consider in making this assessment, including community transmission levels and types of contacts between employees and others in the workplace. ehstoday.com

U.S. may need $7 billion for monkeypox, Biden administration estimates
Aides offered a range of options to lawmakers as Washington scrambles to mount a response to the new public health crisis

Alibaba CEO calls last year's external environment the 'most severe in decades'

COVID outbreaks hit TSA, American and Southwest airlines at LAX

Covid origin studies say evidence points to Wuhan market


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Uber's Second Safety Report - 2019 & 2020
Uber releases safety data: 998 sexual assault incidents including 141 rape reports in 2020
As our report shows, Uber received 3,824 reports across the five most severe categories of sexual assault and misconduct, which range from "non-consensual kissing of a non-sexual body part" to "non-consensual sexual penetration," or rape. That's down from the 5,981 reports it recorded in 2017 and 2018, per its first report released in December 2019. Uber said that riders were the accused party 43% of the time in sexual assault incident reports, similar to its previous report (45%). With the rate of sexual assault reported on the Uber app decreased by 38%.

Even as its ridership was decimated by the pandemic in 2020, Uber recorded 141 reports of rape on its platform in the United States. In 2019 it recorded 247 rape reports which made up 0.00002% of total trips.

About 91% of the victims of rape were riders and about 7% of the victims were drivers. Women made up 81% of the victims while men comprised about 15% (nearly double that of the first report).

Uber also reported 20 fatalities as a result of physical assaults over the two-year period, 15 of which were riders. Uber notes that the increase is "similar to national homicide and aggravated assault statistics beginning in 2020 during the pandemic." It reported 101 motor vehicle fatalities occurred stemming from Uber-related crashes. The report claims that the motor vehicle fatality rate connected to Uber's platform in both 2019 and 2020 is approximately "half the national average."

Lyft, meanwhile, released its first ever safety report in October 2021, disclosing that it received 4,158 reports of sexual assault on its platform from 2017 to 2019. Lyft, unlike Uber, has not made public any commitment to release future reports on the topic.

Earlier this month, Lyft agreed to a $25 million settlement with shareholders pertaining to statements and disclosures about its business, including specifically around assault-related incidents, ahead of going public in 2019.

In March 2021, Uber and Lyft announced they would share the names of drivers who were deactivated over the most severe safety incidents including sexual assaults. cnn.com

Retail's Tech Expansion
The Incredible Shrinking Grocery Store
An array of innovative security solutions is paving the way for reducing the incredible shrinking grocery store in a way that has its finger on the pulse of current and future trends, making grocers and retailers alike happy. When considering these security measures, we must do so holistically, with the store design in mind, realizing that it is a cost, a burden, and can cause friction on the shopping experience, but also poses a way out and a way forward.

As the checkout becomes more of a challenge for loss prevention, with the checkout itself rapidly moving from inside the store to shoppers' personal devices and self-checkout, merchants are leveraging and looking for new solutions.

About Face

Facial recognition technology has made significant advancements worldwide, thanks to artificial intelligence and camera networks, but with this innovation comes consumer concerns regarding privacy and what data is being shared through a facial scan. The solution truly goes beyond simple loss prevention. Current technology can identify previous offenders based on whether their faces' data points match with ones in a shoplifter database. Then the system automatically notifies the store's security team when a match is found. Often simply offering customer service to a known shoplifter will deter them from stealing. In most cases, they'll leave the store when they're being watched. By using proactive facial recognition technology, you'll also have an opportunity to reduce violent crime alongside theft.

Some popular big-box retailers use facial recognition technology, and as it becomes more widely accepted, stores will need to become transparent about its use, which could mean a decline in shoplifting instances.

No Checkout Required

Amazon dominates the implementation efforts for the frictionless shop. Having introduced its Amazon Go store in 2016, the e-tailer markets itself as having the world's most advanced shopping technology, with no cashiers and no checkout, allowing customers to just grab and go. Amazon first filed a patent in 2015 naming it "Just Walk Out" technology. It uses a series of artificial intelligence, computer vision and data from sensors to monitor customers, who are only charged for items they pick up.  progressivegrocer.com

The Latest Retail Union Push
Trader Joe's Urges Workers To Vote Against Union Ahead Of Election

The upcoming vote in Massachusetts could give the grocer its first unionized store.

Trader Joe's managers have been encouraging workers to vote against forming a union in a potentially landmark election scheduled at the chain's Hadley, Massachusetts, store later this week.

Employees have been pulled off the floor for group meetings in which supervisors asked them to reject the new independent union Trader Joe's United, according to three workers who took part in them. The talks included the store's top manager, known as the "captain" in company lingo, as well as a pair of regional managers for the company, workers said.

Maeg Yosef, a spokesperson for Trader Joe's United, said it was the first time supervisors roped her into what's commonly called a "captive audience" meeting ahead of a union vote. Speaking on the store's loading dock, managers focused their discussion on how the union campaign had been hard on supervisors in the store, she said.

Two other workers told HuffPost their meetings included direct appeals to vote against the union. One of them, Skyler Lloyd, told HuffPost the meetings appeared to be happening throughout the day on Sunday, three days before workers begin casting their ballots. huffpost.com

Historic Flooding Leaves Businesses Under Water
Flooding shutters St. Louis-area businesses after historic rain
Tuesday's historic rainfall and subsequent flooding damaged and closed businesses across the St. Louis area.

The sewer backed up at the Southwest Diner in the Ellendale neighborhood in southwest St. Louis, leaving about 3 feet of water in the basement, said co-owner Jonathan Jones. The water affected the restaurant's dry storage, office, walk-in cooler and hot water heater, he said.

Farther west on Southwest Avenue, the Schlafly Bottleworks was also closed because of flooding, according to an employee at the Schalfly Tap Room downtown. Major flooding also hit the low-lying area around the intersection of Manchester and Hanley Roads in Brentwood.

At Fischer Window and Door, semi-trailer trucks parked at the loading docks were submerged at least to the level of the engines, with the bottom of the trailers also under water. Inside the store, the water was standing 6 to 12 inches high, said co-owner Ed Fischer. The flood hit both the warehouse portion of the business and the showroom. stltoday.com

Starbucks union surpasses 200-store milestone

Raising Cane's CEO buys Mega Millions tickets for all employees

Here are the 20 companies with the biggest pay gap between CEOs and workers in 2021, including Amazon, Apple, Starbucks, and McDonald's


Quarterly Results

LVMH first half sales up 28%

Albertsons Q1 comp's up 6.8%, digital up 28%, net sales up 9.4%

Sketches Q2 DTC up 4.3%, wholesale up 18.3%, sales up 12.4%

Alimentation Couche-Tard Q4 comp's up 2.3% in U.S., 6.2% in Europe, 0.1% in Canada



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Total Retail Loss: Using Data to Inform Your Strategy

Wednesday, Aug 3rd, 2022 | 1pm EST


Join us to hear Adrian Beck, Emeritus Professor, present his theory of Total Retail Loss (TRL).

Mr. Beck will be joined by Chris Logel, Head of Loss Prevention at Shoe Station, and Dean Bialozynski, District Loss Prevention Manager at Shoe Carnival. Together, they will explore:

The multitude of ways to view various forms of loss within an organization

The cultural shift required to move from traditional loss prevention to total retail loss

How data allows organizations to focus their finite resources for the biggest impact

Learn more about Loss Prevention here
 

Click here to register


 

 


 


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$8M C-Store Breach Settlement
Wawa Agrees to Pay $8 Million for 2019 Data Breach

Pennsylvania and six other states sued the Delaware County-headquartered convenience store chain after hackers used malware to access Wawa's network and payment processing servers. Millions of payment cards were "potentially exposed" to the hacker, the state attorney general said.

Wawa has agreed to pay $8 million to seven states after attorneys general sued the Delaware County-based convenience store chain over a hack that potentially exposed millions of people's credit and debit cards to digital thieves, according to a statement by Attorney General Josh Shapiro on Tuesday.

Malware running on Wawa's computer servers between April and December 2019 exposed more than 9.1 million payment cards to hackers, according to Shapiro's office.

Pennsylvania will get $2.5 million of the settlement. New Jersey and five other states will also receive payments. The money will go to the attorney general's office to pay, in part, for attorney's and court fees. The settlement agreement did not specify if any Wawa customers would receive any of the settlement money. A class action lawsuit was filed by customers in late December 2019 after the breach became public. The status of that suit could not immediately be determined Tuesday.

Wawa also agreed to "develop, implement, and maintain a comprehensive information security program ... that is reasonably designed to protect the security, integrity, and confidentiality of Sensitive Personal Information Wawa collects, stores, transmits and/or maintains," according to the settlement.

"Today's settlement will help protect Pennsylvanians personal information going forward and will hold Wawa accountable for the data breach that occurred on their watch," Shapiro said. "Thanks to this work Wawa will adopt new corporate policies to deter data breaches in the future. Every corporation that does business in Pennsylvania needs to stay alert and protect their customer's personal data or they will have to answer to my office." nbcphiladelphia.com

Blockchain Security Business is Booming

Spree of multimillion dollar hacks creates booming business for blockchain security experts
Even as cryptocurrency markets face economic turbulence, there's one segment of blockchain-based industries where business is booming: blockchain security.

A boutique industry of auditing firms formed over the past few years to deal with the emerging technology now boasts up to a year-long wait time to even begin working with customers and a growing list of job openings they can't fill quickly enough.

And investors are flocking to get a piece of the action, too, pumping millions of dollars into firms that promise to help safeguard an increasingly fragile cryptocurrency ecosystem.

From the outside, the race for security seems like a long overdue course correction for an industry now plagued by near-weekly multi-million dollar hacks. However, security experts in the industry don't all necessarily see the boom in business as an unmitigated win for the industry, they tell CyberScoop. Instead, they say it points to a much deeper challenge for the industry: cultivating the kind of security talent needed to keep a growing financial industry under the constant threat of hacks safe.

Blockchain projects offer distinct challenges for security professionals. Foremost, many are written in newer and less common coding languages such as Solidity, narrowing the pool of individuals who can audit the code. Unlike many other systems, which are designed to be closed off in an effort to thwart attacks, the blockchain is public, meaning that hackers have an open book for vulnerabilities.

The bigger barrier to finding the right talent isn't so much teaching people about blockchain as it is finding someone with the right mindset, Schwed says.

Larger cryptocurrency companies take a similar approach in finding talent. Nick Percoco, the chief security officer at digital asset exchange Kraken, says that he looks for candidates who have both a strong security background and a hands-on interest in blockchain.

Percoco notes that while Kraken does use external audits for legal reasons, having an internal security team allows him to continuously test Kraken's products for potential vulnerabilities. It also helps develop a company-wide security culture, something especially important as criminal and nation-state hackers increasingly go after employees of digital currency firms. cyberscoop.com

Facebook Business Accounts Targeted
Targeted campaign uses infostealer to hijack Facebook Business accounts
WithSecure researchers have discovered an ongoing operation, dubbed "DUCKTAIL", that targets individuals and organizations operating on Facebook's Ads and Business platform.

AdvertisementBased upon analysis and gathered data, the company has high confidence that the operation is conducted by a Vietnamese threat actor. The chain of evidence suggests that the threat actor's motives are financially driven.

The campaign and malware

DUCKTAIL's operations utilize an infostealer malware component that includes functionality specifically designed to hijack Facebook Business accounts. This is the first instance of such functionality that WithSecure is aware of, and it separates DUCKTAIL from earlier Facebook-centric malware operations. The infostealer is designed to steal browser cookies and take advantage of authenticated Facebook sessions to steal information from the victim's Facebook account and ultimately hijack any Facebook Business account to which the victim has sufficient access.

The company has found DUCKTAIL scouting for and phishing its targets via LinkedIn, where it selects users likely to have high-level access to a Facebook Business account, especially those with admin privileges.

"We believe that the DUCKTAIL operators carefully select a small number of targets to increase their chances of success and remain unnoticed. We have observed individuals with managerial, digital marketing, digital media, and human resources roles in companies to have been targeted," said Mohammad Kazem Hassan Nejad, Researcher for WithSecure Intelligence. helpnetsecurity.com

Top Phishing Target: Microsoft
Microsoft Tops Brands Phishers Prefer

Wide use of Microsoft 365 applications by business lets phishers easily launch data theft, BEC, ransomware, and other attacks, new report finds.

Microsoft is the most popular brand targeted for phishing attack abuse, followed by Facebook, Crédit Agricole, WhatsApp, and Orange, according to newly released research.

The team at Vade has put together its "Phishers' Favorites" report for the first half of 2022. The report names Microsoft as the brand of choice for lures because of widespread use of Microsoft 365 applications by businesses of all sizes, as well as the veritable buffet of possible attacks a threat actor could launch for a compromised account, including ransomware, business email compromise (BEC), and more.

Additional findings in the phishing attack overview shows financial services is the most targeted sector for phishing attacks, with cloud, e-commerce/logistics, telecom, and social media following just behind.

"Detecting phishing emails is difficult not only for users but also for security vendors," the phishing report explains. "As the sophistication of attacks increases, so does the likelihood that a costly attack will bypass security and land in an inbox." darkreading.com
 
Major shifts and the growing risk of identity fraud

Why firms need to harness identity management before it spirals into an identity crisis


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Assaults on Retailer Workers Surge 200% in Canada
Employee assaulted at Shoppers Drug Mart in Toronto as violence against Canadian retail workers rises
The Retail Council of Canada said from 2019 to now, there has been an increase in violence and aggravated offenses of 150 to 200 per cent against front line retail staff, security personnel and customers.

Retail workers say they're facing more abuse than ever before with more customers yelling and using foul language. There's also been an increase in shoplifting, which has led to violent incidents where some employees are being seriously hurt.

Rui Rodrigues, executive advisor for loss prevention and risk management with the Retail Council of Canada said "the aggression is definitely higher, because people have been pent up and fed up."

Rodrigues said abuse and violence towards retail workers worsened during the pandemic - possibly because customers could wear masks and hide their identity, but he notes, even as the masks come off, the abuse for some workers continues.

Stores like Home Depot now have signs posted warning aggressive and abusive behavior will not be tolerated. Rodrigues said some customers may be suffering from mental health issues or drug addiction, while others are looking to shoplift items.

"There's also an increase of weapons, some guns, bear spray, knives and machetes. We are seeing an unprecedented amount of violent offenses against front line workers" said Rodrigues.

The Retail Council of Canada said it's currently speaking with governments across the country about the role the justice system plays in curbing retail security incidents and in treating them seriously when they do occur. iheartradio.ca


RCC's Retail Data Expansion
RCC Partners with KPMG to Launch One-Stop Tool for Industry Data

The Retail Council of Canada has launched what it describes as an essential one-stop tool for retailers to access up-to-date data for the retail industry.

The Retail Pulse Dashboard is a new interactive platform that delivers pertinent, relevant and important statistics on Canadian retail sales, retail job numbers, economic data, and consumer spending.

"The last couple of years have been a time of profound change for the retail industry and it's more important than ever for retailers to leverage the power of data and seize opportunities to yield long-term success. Retail Council of Canada understands this better than anyone. We are therefore thrilled to introduce the Retail Pulse Dashboard, that can be found on our RCC website, which will make it easier for businesses to find key retail data points in one place," said Diane J. Brisebois, President and CEO, Retail Council of Canada, in a news release.

"Regularly updated overview information on the retail industry is available to everyone. RCC members, however, have access to much richer data, enhanced filtering, comparisons, and customization. It's pretty amazing."

RCC worked with KPMG and Lighthouse to develop the platform to help retailers and their business partners access data that includes retail sales by province, data on retail's economic impact, updates on employment in retail, mobility, consumer, and credit and debit card spending.

"Today, retailers need to make informed decisions faster than ever. So, KPMG developed a smart, new platform that collects and delivers near-real time and real-time industry intelligence, across the metrics that matter to retailers so they can make better, more informed business decisions," said Kostya Polyakov, National Industry Leader for Consumer and Retail, KPMG in Canada, in a statement. retail-insider.com

Canada's Gun Homicide Rate Rising
Three dead, including gunman, in Canada shooting: police
Three people including the suspected gunman were killed in a series of shootings early on Monday in the Canadian province of British Columbia, police said.

Police said the shooting in the city of Langley, a suburb of Vancouver, started around midnight and that four people were shot by what was believed to be a lone male gunman. Two men were found dead and another man and a woman were injured. The woman is in critical condition in hospital.

Police said the shooter, who they identified as Jordan Daniel Goggin, 28, was wounded when they located him and he was shot dead at the scene by officers. Goggin was from nearby Surrey and "was known to police but had non-criminal contact," police said in a statement.

Shootings occurred in at least five different locations throughout the City of Langley and the Township of Langley. Police had asked the public to remain out of several areas, including the parking lot of a casino and a bus stop.

Multiple shootings are much less common in Canada than in the United States. Canada has stricter gun laws than its southern neighbor, though Canadians are allowed to own firearms as long as they have a license.

While Canada's gun homicide rate is less than one-fifth the U.S. rate, it is higher than that of other rich countries and has been rising, according to Statistics Canada. reuters.com

Canada Bolstering Cybersecurity
Feds Propose New Act to Reinforce Critical Cyber Security in Canada
On June 14, 2022, the federal government completed the first reading of Bill C-26, An Act respecting cyber security, amending the Telecommunications Act and making consequential amendments to other Acts (the "Bill").

The Bill would amend the Telecommunications Act and enact the Critical Cyber Systems Protection Act ("CCSPA"), which would provide a framework for the protection of critical cyber systems of vital infrastructure in Canada. The stated purpose of the Bill is to help protect critical cyber systems in order to support the continuity and security of Canada's vital services and vital systems (which include its finance, energy, transportation and telecommunications sectors).

The Bill would do two main things: (1) amend the Telecommunications Act and (2) enact the CCSPA.

The amendments to the Telecommunications Act would add a new objective to the Canadian Telecommunications Policy: the promotion of the security of the Canadian telecommunications system.

The Enactment of the CCSPA would, among other things, create new obligations for designated operators managing vital services or systems, including requirements to: establish a cyber security program in accordance with regulations; take any steps to mitigate supply-chain risks identified by the cyber security program; immediately report any cyber security incidents in respect of critical cyber security systems to the Communications Security Establishment, and notify the appropriate regulator of the incident; comply with cyber security directions imposed by the Governor in Council; and Maintain certain records in accordance with regulations. mcmillan.ca

Canada Retail Sales Spike in May
Statistics Canada says retail sales rose 2.2 per cent to $62.2 billion in May

Nationwide IKEA Expansion
IKEA Launching New Store Concept with Locations Across Canada

Canada's Annual Inflation Rate Rises to 8.1% in June

Nike to Open Large Flagship store in Downtown Montreal

Brooks Brothers to Relocate Bloor Street Storefront in Toronto After 8 Years

Violent & Dangerous Suspect on the Loose After Robbery
Toronto man wanted after violent jewelry store robbery in May
A 44-year-old Toronto man is wanted in connection with a May 28 jewelry store robbery during which an employee was also allegedly attacked. Ian Beckford is a suspect after Toronto Police responded to a robbery call to a store in the Jane St. and York Gate Blvd. area. It's alleged that a man entered a jewelry store and stole some items value from a display before he was confronted by an employee who was thrown to the ground and suffered injuries. Police have released a photo of Beckford, who is wanted for robbery with violence, theft over $5,000 and assault. Authorities say he's believed to be violent and dangerous and if found police warn not to approach him but call 911 immediately. torontosun.com

'Swarming Style Robbery'
3 teen girls pepper sprayed, swarmed & robbed victims near Canada's Wonderland: police
Three teenage girls from Toronto have been arrested after a "street-level, swarming style robbery" in which they allegedly pepper-sprayed multiple victims near Canada's Wonderland in Vaughan. York Regional Police were notified of a robbery on Thursday around 3 p.m. in the Jane Street and Avro Road area. Authorities say they located four teenage female victims who had been swarmed by a group of youths. Three female suspects approached the victims, pepper-sprayed them, assaulted one victim and stole her cell phone. Police said the victim sustained minor injuries. toronto.citynews.ca

Prince Albert, SK, Canada: Police identify suspect in Wal-Mart fires; seek public assistance in locating man
Prince Albert police have released an image of the arsonist who set multiple fires in the Corner Stone Wal-Mart earlier this month and are now asking the public to help find the suspect. On the afternoon of July 8th, the man went into the commercial retailer and piled items gathered in the store and lit them on fire. The fires were extinguished by staff prior to the fire department's arrival. Police investigations, in collaboration with the Loss Prevention officers, identified the suspect through video surveillance review. panow.com

Police seek to identify 4 suspects after robbery at Oshawa jewelry store

Halifax police investigating afternoon drug store robbery

St. Thomas Police looking for armed robbery suspect


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The Rise of Retail Robots
The warehouse robotics startups revolutionizing retail

E-commerce growth, lack of human capital and better automation capabilities have created a need for superior fulfillment capabilities

According to Verified Market Research (VMR), the Warehouse Robotics industry was valued at $4.5 billion in 2021 and is projected to reach $15 billion by 2030, growing at a CAGR of 14.5%.

Three forces have led to this incredible growth. The first, automation technology has developed to become the top trend in tech according to McKinsey. The global industrial automation market is projected to grow from $200 billion in 2022 to $400 billion by 2029, exhibiting a CAGR of 9.8% (Fortune Business insights).

In addition, Covid-19 created enormous growth for e-commerce companies. According to ARTS, e-commerce sales increased by 43% in 2020, the first year of the pandemic, rising from $570 billion in 2019 to $815 billion in 2020. Lastly, post Covid-19, many sectors that pay low wages have struggled to find employees. Companies that provide warehousing services clearly fall into that category. In the U.S., The Department of Labor suggests that there are now multiple warehouse positions per applicant.

All three market forces have created a growing need for efficient warehousing and inventory management systems. Large players in the e-commerce market such as Amazon and Walmart have begun operating robots in an effort to combat employee shortages and growing demand. Amazon, for example, has recently invested in the Israeli autonomous robot maker BionicHIVE. calcalistech.com

Halting Sunday Delivery Services
FedEx Ground acts to appease contractors by Sunday delivery suspension
Late Thursday, FedEx Ground said it would halt Sunday residential delivery services as of mid-August in what it described as "lower-population" markets where shippers would not be greatly affected. The unit did not specify which markets it would target. However, it is apparent the move will focus on rural and less-populated suburban areas. About 80% of the U.S. market will retain access to Sunday deliveries after the downsizing, according to FedEx Ground.

Spencer Patton, a Nashville, Tennessee-based contractor who runs 275 trucks across 10 states and has pushed the unit to rethink the viability of Sunday deliveries, told FreightWaves on Friday that about 15% of the contractor network will lose the service. Two of Patton's terminals were told they will cease operations this Sunday, he said.

In a memo to contractors, FedEx Ground said Sunday operations, which began nationwide in early 2020, have "posed various challenges" to the roughly 6,000 contractors, known as Contracted Service Providers (CSP), who deliver the unit's packages. The change is an opportunity for the unit and the provider network to "recalibrate operations for current market conditions," FedEx Ground said. freightwaves.com

Prime Day 2.0
Leaked documents show Amazon is planning another two-day Prime Day sales bonanza for October amid slowing e-commerce growth
Amazon is planning a second Prime Day-like deals bonanza in October called the Prime Early Access Sale, said internal documents seen by Insider. The event could juice Amazon sales amid what some industry watchers fear is an e-commerce slowdown driven by rising inflation and a return to in-person shopping. businessinsider.com

Retail E-Commerce Packaging Market expected to display exponential growth by 2027

Retail Logistics Market Size to Garner USD 622 Billion Revenue by 2030


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Three South Carolina Men Are Sentenced To Prison for Defrauding Lowe's Of More Than $450,000
Bobby Cherry, 58, of Manning, South Carolina, to serve 41 months in prison and three years of supervised release. Russell Leroy Calvin, 43, of Sumter, South Carolina, was ordered to serve 33 months in prison and three years of supervised release, and Michael Marcel Montgomery, 48, also of Sumter, was sentenced to 27 months in prison, followed by three years of supervised release. In addition to the prison terms imposed, the defendants were ordered to pay more than $450,000 jointly and severally as restitution. All three defendants pleaded guilty to conspiracy to commit wire fraud.

From August 2019 to March 2020, Cherry, Calvin and Montgomery engaged in a conspiracy to defraud Lowe's stores in the southeastern United States. The defendants and other co-conspirators created business accounts for fraudulent landscaping and home improvement companies at Lowe's stores, passed fictitious and worthless checks to fund the fraudulent accounts, and then purchased expensive landscaping equipment, such as zero turn mowers, and other items using the account funds. In total, during the course of the scheme, the co-conspirators opened more than 30 such fraudulent business accounts which they used to obtain more than $450,000 in fraudulently purchased goods. During the scheme, the three defendants made purchases at local stores in Mecklenburg, Gaston, Union, Lincoln, Cleveland, and Iredell Counties in North Carolina, as well as stores in South Carolina and Georgia. justice.gov

Chicago, IL: Man wearing ankle monitor robs Target store as security does nothing
A man wearing an ankle monitor was filmed stealing wine and other food items from a Target store near Chicago last week. The man, wearing a mask, appeared to walk around the store filling a large sack with stolen items as a Target security employee followed him. The incident is only the latest in a nationwide trend of individuals stealing from stores with apparent impunity. Footage shows the unidentified man entering a wine and beer aisle, loading up his already nearly full bag with a bottle of wine. The bag makes a solid clinking noise as he shoulders it and moves on to find something that might pair well with the wine. foxnews.com

Vancouver, WA: 11 people arrested in Vancouver after police focus on retail thefts
Because of the recent rise in retail theft, the Vancouver Police Department partnered with multiple retailers for an operation that resulted in 11 arrests on two different days. On June 28, VPD worked with four retailers for four hours and arrested three people. On July 20, it worked with eight retailers for eight hours and arrested eight people. Police also seized two stolen cars and recovered stolen property. VPD said that although the focus was on retail theft, some of the people arrested were also charged with possession of a stolen vehicle, forgery, and violation of a protection order. The department will continue to work with retailers in the Vancouver area to address and deter theft. kptv.com

Shelbyville, IN: Man accused of stealing more than $3,500 in ammunition from Rural King store
According to the Bartholomew County Sheriff's Office, deputies were alerted to the theft of a large amount of ammunition around 8:40 p.m. on Friday, July 22. It happened at the Rural King store in Shelbyville. Deputies spotted the vehicle linked to the theft and initiated a traffic stop on North Marr Road. They took the suspect, identified as 39-year-old John Cornett of Hope, into custody without further incident. When police searched the Chevy HHR he was driving, they found multiple cases of ammunition in the back seat. According to court documents, a caller notified dispatchers after seeing a man, later identified as Cornett, take a cart full of ammunition without paying for it.

Deputies from Bartholomew County later found Cornett's vehicle and stopped him. All six boxes of ammunitions were still inside the vehicle. Cornett informed police that a "guy named Jack on a phone app called Kik" told him he would get a discount at Rural King and "all he had to do" was push the cart out of the store. A friend was supposed to pay for the ammunition, Cornett told police. Surveillance video, however, showed him entering the store with just himself and a toddler in the cart. Cornett did tell police he left the store without paying for the merchandise.  fox59.com

Portland, OR: Suspects sought after police chase, $3K of merchandise stolen from Home Depot

Toledo, OH: Police looking for suspects who stole 'thousands' worth of merchandise from Best Buy

Mansfield, PA: Three teens arrested for stealing $900 of toys, merchandise from Mansfield Walmart

Flint, MI: Woman arrested in Fenton for $700 self-checkout theft from Walmart; second-degree retail fraud

Gloucester Twp., NJ: Shoplifters Take $600 Worth Of Goods From Gloucester Premium Outlets



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Shootings & Deaths

South Fulton, GA: C-Store manager killed in c-store robbery, suspects at large
A convenience store robbery is being investigated as a homicide after a store manager was shot dead in front of his sister Tuesday evening. Police are now looking for two robbers who shot and killed him. According to the South Fulton Police Department, officers said they found the store manager shot several times at the Quick Pick Food Mart on Welcome All Road, and down the street from a fire station. First responders said the store manager was suffering from multiple gunshot wounds and died at the crime scene. Police said he was 44 years old. 11alive.com

San Diego, CA: Family mourns Oak Park father, little league coach shot outside liquor store
Community members are rallying to help a family, after the death of a father and popular little league coach, shot outside a liquor store in central San Diego. Photos taken that afternoon, two Saturdays ago, show a birthday party as little Mary Jane turned one. Proud papa, Eric Carroll, 26, was beaming. Phillips says after the family party wrapped up that evening, Carroll and a small group, drove to a nearby liquor store off Federal Boulevard to get some drinks. Police say around 1:30 a.m., inside the store, Carroll and another man got into an argument. "We're told they exchanged some words, not sure what was said. The man exited first. The man was outside and shot Eric," said Phillips. Carroll was shot in the head and rushed to a hospital, where he died several days later. 10news.com


Phoenix, AZ: Two Arrested in CA After Armed Raid on Phoenix area Jewelry Store; employee in critical condition
 



Robberies, Incidents & Thefts

San Diego, CA: Burglars cut open walls, safe at Point Loma Grocery store
Surveillance video shows a break-in at a popular Point Loma grocery, leaving behind a path of destruction. Just before midnight on Saturday night, at Jensen's Foods, video shows someone in the employee break room who didn't belong there. In the minutes before, it's believed they cut open a lockbox and opened the electrical room for the shopping center, before cutting through a wall. About 40 minutes later, a camera in the adjoining office shows him opening up the wall. By not entering through the office door, the intruders didn't trip the motion detector or security alarm. Nearly two and a half hours after the one intruder is first seen, the door to the large safe in the office swings open. Burglars got away with over $10,000 in cash and gift cards.  10news.com

McDonald's employee threw live ammunition on grill
A McDonald's restaurant in Vermont was evacuated after an employee threw live ammunition onto a hot grill. The heat caused the rounds to explode. When they arrived, Officers set up a perimeter and negotiated with the employee, who was not identified. Officers eventually convinced the man to put down the gun and surrender, and he was taken to a hospital to be evaluated. No one was injured in the restaurant.  wsbtv.com

Springfield, MO: "God made me rob:" Man faces charges for robbing Springfield Dollar General
The Greene County prosecutor filed charges against a man accused of robbing a Springfield Dollar General.
Officers arrested Paul Lawrence Barber, 24, late Sunday night. Investigators say Barber threatened a worker with a knife at the store in the 4500 block of West Chestnut around 9:30 p.m. He left with the money. Police tracked him down to the 4200 block of West Chestnut. Police say Barber had changed clothes since the robbery. Investigators say they found a large, clear plastic baggie full of cash, consistent with the money stolen from the store. Investigators say Barber admitted to the armed robbery, saying, "God made me rob." ky3.com

Honolulu, HI: 7-Eleven employee allegedly severs man's hand with sword in store parking lot
A 46-year-old 7-Eleven employee in Honolulu, Hawaii, is facing attempted murder charges after he allegedly severed a man's hand with a sword in his store's parking lot just after midnight on Friday morning. According to court documents, Jason Walker allegedly attacked the victim, an unidentified 40-year-old man, using a sword approximately three to four feet in length. Not only did Walker reportedly sever the man's left hand, but he also allegedly mutilated the man's right hand and wounded him in the stomach. Last known reports state that the victim's condition remains critical. A store security guard also stated that Walker and the victim had previously gotten into arguments and that he was afraid that tensions between the two men might eventually escalate into violence, Hawaii News Now reports. theblaze.com

Clermont, FL: Woman arrested after waving pitchfork, whip outside grocery store
A woman was arrested in Florida for waving a pitchfork and whip outside a Publix last week. Video from the Florida Highway Patrol shows the woman standing outside in the rain in the parking lot. Police identified her as 56-year-old Lisa Anne Slone and said she caused damage to a vehicle with the pitchfork. Police said Slone was at the store trying to sell teddy bears. When an officer asked if she had taken anything that day, she answered yes. Slone has been charged with aggravated assault with a deadly weapon. fox34.com
 
Dallas, TX: Woman, daughter suing Taco Bell after manager allegedly pours bucket of boiling water over them
A woman and her daughter are suing Taco Bell after employees at one of the restaurants in Dallas allegedly dumped a bucket of boiling water on them, causing severe burns and brain function damage. Lawyers for the victims are asking for more than $1 million in damages from the defendants: Yum! Brands, Taco Bell Corp., Taco Bell of America, North Texas Bells and the two unidentified employees allegedly involved, who are named in the suit as John Doe and Jane Doe.

"Inexplicably, the Taco Bell manager, a Hispanic female, (Jane Doe) who had not been involved in any of the conversations in the dining room, came from behind the counter with a scalding bucket of water and poured it onto C.T. and Brittany," the suit reads. "This water hit C.T. in the face and chest with the boiling water running down her body and soaking into her clothes. Ms. Davis was also hit by the water in the chest."

The two victims claim they then tried to run out of the Taco Bell, screaming -- but the door had been locked. While they were trying to unlock the door, the suit states, the manager came back with a second bucket of boiling water to throw on them, but the two were able to escape beforehand. 11alive.com

Talladega County, AL: Postal employee charged with stealing gift cards for a year; charged with a misdemeanor account of obstructing the mail

Tampa, FL: Three Men Indicted For Series Of Convenience Store Armed Robberies

Urbana, IL: Vermilion County Resident Sentenced to 27 Months in Prison for Counterfeiting

 

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C-Store - South Fulton, GA - Armed Robbery / Manager killed
C-Store - Garland County, AR - Armed Robbery
Dollar - Sallis, MS - Armed Robbery
Grocery - San Diego, CA - Burglary
Hardware - Bakersfield, CA - Robbery
Jewelry - Phoenix, AZ - Armed Robbery / emp in critical condition
Jewelry - Glendale, CA - Robbery
Jewelry - Roseville, MN - Robbery
Jewelry - Lee's Summit, MO - Robbery
Jewelry - Columbus, OH - Robbery
Jewelry - Bensalem, PA - Burglary
Jewelry - Las Cruces NM = Robbery
Restaurant - Chicago, IL - Armed Robbery / Emp. Critically Wounded
Restaurant - Wichita, KS - Burglary
Restaurant - San Rafael, CA - Burglary
Restaurant - Austin, TX - Armed Robbery (Domino's)
Restaurant - San Diego, CA - Armed Robbery (Domino's)
Restaurant - New York, NY - Armed Robbery
Sports - Jackson, MS - Burglary
Tobacco - Omaha, NE - Robbery

 

Daily Totals:
• 15 robberies
• 5 burglaries
• 3 shootings
• 1 killed



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VP, Asset Protection & Retail Operations
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National Account Sales Executive
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Asset Protection Manager
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We are looking for individuals with an Asset Protection background and who understand physical security processes, access control, CCTV systems, emergency and critical response procedures, and safety and awareness programs. You will play a critical role in the execution of all Asset Protection and Safety procedures...



Region AP Manager (Florida - Treasure Coast Market)
Jacksonville, FL - posted June 17
Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...



Regional Safety Manager - South Florida Region
Jacksonville, FL - posted June 17
This position will manage the safety program for an assigned group of stores that is designed to minimize associate and customer accidents. This includes reviewing and recommending loss control strategies, ensuring program conformance to applicable laws and regulations, preparing required reports, and monitoring and evaluating the program activities in stores...




Corporate Risk Manager
Seattle, WA / Tacoma, WA / Portland, OR - posted June 14
Summary of Role and Responsibilities: A proactive approach to preventing losses/injuries, whether to our employees, third parties, or customer's valuables. They include but are not limited to cash in transit, auto losses, or injuries....




Corporate Risk Manager
San Diego, CA / Los Angeles, CA / Ontario, CA - posted June 10
Summary of Role and Responsibilities: A proactive approach to preventing losses/injuries, whether to our employees, third parties, or customer's valuables. They include but are not limited to cash in transit, auto losses, or injuries....




Corporate Risk Manager
Atlanta, GA / Birmingham, AL - posted June 10
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Physical Security Operations Center Leader
Columbia, MD - posted June 8
The primary purpose of this role is to partner, lead and manage a Central Station/Physical Security Operations Center driving operational execution and enhancements to ensure effectiveness and a positive customer experience. This individual is also responsible for leading a team of operators providing professional and accurate responses...



Region Asset Protection Manager-Southwest Florida
Fort Myers, FL - posted May 12
Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...



Loss Prevention Specialists (Store Detective)
Albany, NY; Hyannis, MA; Burlington, VT; Hartford, CT
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Detect and respond to external theft and fraud by working undercover within the store(s) you are assigned to. Working as a team with store management and associates in combating loss in the store(s). Developing and analyzing external theft trends, utilizing information in company reports and information gathered from store management and associates...



Retail Asset Protection Associate
Medford, MA; Brockton, MA; East Springfield, MA - posted May 6
The Asset Protection Greeter role is responsible for greeting all customers as they enter the store, ensuring that customers see the Company's commitment to provide a safe and secure shopping environment, as well as deterring theft, shoplifting, or other dishonest activities...



Loss Prevention Supply Chain Manager
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Asset Protection Lead (Regional), Atlanta/Carolinas
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Regional Loss Prevention Auditor
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Business Manager
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Healthy debate in any industry spurs growth, understanding and challenges the status quo. Without it, the normal evolutionary processes which are slow to begin will slow even further. It is those who have the courage to debate that make a difference and create change. However, as in the case of any debate, interpreting and understanding the messages is critical in order for it to have a positive impact and facilitate change.

Usually driven by opposing sides, debates are driven by individual experience and environmental influences that are oftentimes invisible and, therefore, unrealized. But at the end of the day, regardless of opinion, all debates spur discussion, thought and emotion and that is what causes change and understanding.

While interpretation is an individual experience, the experience itself has the ability to impact and educate.  


Just a Thought,
Gus

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