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John Mattera, CFI named Senior Loss Prevention Investigator for The Integritus Group

Before joining The Integritus Group as Senior Loss Prevention Investigator, John spent more than 12 years with Carter's | OshKosh B'gosh, most recently as Senior Regional Asset Protection Manager. Prior to Carter's | OshKosh B'gosh, he held LP roles with Cracker Barrel, Ruby Tuesday, and Profits Department Stores. Congratulations, John!

See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position







Chicago Cubs Partner with Genetec to Modernize Security at Wrigley Field

The upgrade to the iconic park extends security to neighboring venues, parking lots and the Chicago Cubs front office.

Genetec recently helped the Chicago Cubs' security and technology departments undertake a massive upgrade to modernize security at the iconic Wrigley Field ballpark. Based on Genetec Security Center, Omnicast and Streamvault, the new solution extends security to neighboring venues, parking lots and the Chicago Cubs front office.

Today, the Cubs' security team works 24/7 from the JOC, using Genetec Omnicast to manage more than 1100 camera views of the ballpark and community. They also integrated an existing access control system within Security Center and deployed 22 Genetec Streamvault appliances. With Security Center and Omnicast up on their monitors, the team now has an all-encompassing picture of the ballpark's security.

Read more here

The U.S. Crime Surge
The Retail Impact

Crime & Progressive DAs Blamed for Big City Store Closures
Chicago, New York, Portland and California have 'effectively legalized shoplifting'

All the big box shops - from Macy's to Target - that have closed due to theft losses

In 2021, companies lost a combined $94.5billion to shrink, a term used to describe theft and other types of inventory loss

Major retailers in the US have been forced to shut down stores due to millions of dollars in losses as rampant theft plagues big box stores across the country.

This week, Walmart announced it will shut down four of its stores in Chicago just weeks after America's biggest employer shuttered its only stores in Portland.

It comes as shoplifting reaches alarming levels and other large retailers, including Target, Macy's and Best Buy, are now making good on threats to shutter outlets if petty crime was not lowered.

In 2021 retailers lost a combined $94.5billion to shrink, a term used to describe theft and other types of inventory loss. And organized retail crime incidents soared by 26.5 per cent in the same year, according to the 2022 National Retail Security Survey.

Along with brazen daylight thefts, self-checkouts have also made it easier for people to walk out without paying for items.

Progressive district attorneys in cities like Chicago, New York, Portland and California have also been blamed for effectively legalizing shoplifting with either not prosecuting thefts under $950, or letting criminals off with a slap on the wrist.

Here DailyMail.com lists all the big box stores which have been forced to close their doors after being savaged by rising theft: dailymail.co.uk

Portland's Crime Closures Continue to Pile Up
REI to close only Portland store, citing break-ins, theft
The outdoor retail giant REI Co-op announced Monday that it plans to close its store in Portland's Pearl District early next year, citing an increase in crime and theft.

In in email to its members Monday, REI said its store in Portland 'had its highest number of break-ins and thefts in two decades, despite actions to provide extra security.”

The company added that it has 'outgrown” the Pearl District store. A spokesperson added that the building needed 'significant investment” to address unspecified 'issues.”

The outdoor and recreation retail giant opened its Pearl District store nearly 20 years ago. REI's first Oregon store opened in Jantzen Beach in 1976 and moved the store to the Pearl District in 2004.

It's unclear if REI plans to open a new Portland store in a different location. The company said it was 'evaluating opportunities.” oregonlive.com

Alabama's New ORC Bill in the News
New legislation in Alabama targets retail theft
A new bill championed by state prosecutors, mayors and law enforcement would elevate charges for retail theft to a Class B felony were at least two people involved, regardless of the value of the item stolen.

Sponsored by Rep. Allen Treadaway, R-Morris, House Bill 288 would not only increase penalties for retail theft committed by individuals in some cases, but introduce a new criminal statute of organized retail theft.

The bill was promoted by the Alabama District Attorneys Association at the State House during a press conference Thursday, where Montgomery District Attorney Daryl Bailey called for lawmakers to support the piece of legislation.

The retail theft portion of the bill would increase penalties for those who shoplift items valued between $500 and $1,500.

Under the new bill, shoplifting items valued between $500 and $1,500 would instead constitute theft in the second degree, a Class C felony, which can carry a sentence between one and ten years in prison.

The bill also introduces new criminal charges for those shoplifting in groups, or with the intent to resell the stolen items.

Lt. Gov. Will Ainsworth spoke in support of increasing penalties for retail theft: 'When the bill is signed into law, every time two or more people conspire to commit the crime of theft, they will fall under the retail theft bill and will be prosecuted as organized criminals."

The bill defines the term 'organized retail theft” as either 'obtaining or exerting unauthorized control over retail merchandise with the intent to deprive the owner or retail merchant of his or her property,” or shoplifting with the intent to resell the stolen items.  aldailynews.com

The Heated Debate Over NYC's Crime & Progressive DA
Lawmakers take fight to Bragg's backyard with hearing on NYC crime

The Manhattan district attorney prosecuting Donald Trump highlights new police data that shows murders and other violent crimes have fallen in the borough since last year.

Donald Trump's congressional allies took the fight to Manhattan Monday, hosting a field hearing to attack District Attorney Alvin Bragg, a Democrat, as weak on crime - all part of the Republican strategy to undermine the historic prosecution of the former president.

Led by Chairman Jim Jordan, the powerful House Judiciary Committee heard from victims of violent crime, as Republicans argue that Bragg has dropped the ball on keeping the public safe in order to focus on prosecuting Trump. Bragg's office has defended the Trump probe and points to new data showing that crime has significantly fallen in Manhattan.

The high-profile hearing represented yet another escalation in the ongoing battle between Bragg and Trump and his top allies on Capitol Hill.

Bragg's office pushed back on Republicans, calling New York City 'the safest big city in America” and highlighting New York Police Department data that showed violent crime had dropped in the first quarter of 2023 compared with a year ago in Manhattan. Murders are down 14%, shootings dropped 17% and burglaries fell 21% in the borough, per the NYPD.

'In D.A. Bragg's first year in office, New York City had one of the lowest murder rates of major cities in the United States (5.2) nearly three times lower than Columbus, Ohio (15.4),” Bragg's office said.

Witnesses downplayed the statistics, saying a feeling of unsafeness in New York permeated the citizenry, with residents fearful of taking the city's expansive subway system or walk its streets.

Jim Kessler, co-founder and senior vice president for policy of Third Way, a centrist Democratic think thank, noted in his opening statement that the murder rate in New York City is lower than that of states such as Mississippi, Louisiana and Alabama. During questioning, Kessler noted that crime rates for a series of violent crimes were higher in Ohio, Jordan's home state, than in New York City. nbcnews.com

NYC's #1 Crime - Grand Larceny 

A must read for anyone tracking New York City
Fact Check: The Facts on Manhattan Crime
Looking at the seven major felonies tracked by the New York City Police Department, the number of crimes rose by nearly 26% in Manhattan compared with the year before. Nearly two-thirds of the increase was due to a 34% increase in grand larceny. But six out of seven of the major felony categories were up in 2022. The exception, as we said, was for murder, which saw a 15% drop, from 92 in 2021 to 78 in 2022. factcheck.org

Big City Police Departments Losing More Officers

NYPD down 8% - Philly down 9% - Chicago down 11% - LA down 8%
City council's pushing to fund alternatives - Mental health teams & unarmed responders

LAPD has lost nearly 1,000 officers. Mayor Karen Bass wants to rebuild the force

The LAPD is hemorrhaging officers, with more leaving the force than are joining it.

Within a three-year span, the gains of a seven year campaign to reach 10,000 officers have been erased. The LAPD is hemorrhaging officers, with more leaving the force than are joining it. Police Chief Michel Moore reported last week that sworn staffing had fallen to 9,103, down nearly 1,000 from 2019, the year that preceded the outbreak of COVID-19.

Mayor Karen Bass is looking to confront the issue head on by ramping up hiring and lifting barriers to recruitment. Her proposed budget, which will be released Tuesday, will call for the city to restore the department to 9,500 officers - an extremely tall order, given the ongoing staff exodus.

If the city fails to fix its recruitment and retention problems, the LAPD could easily fall below 9,000 officers in the coming months, Bass said.

The call to rebuild the LAPD will almost certainly generate pushback from groups such as La Defensa, which advocates for alternatives to prisons and policing

On another level, however, getting to 9,500 would be an incredibly tall order. The department is expected to lose about 600 officers in the coming year due to retirements and resignations. To reach Bass' target, the LAPD would need to hire 1,000 officers over the next fiscal year, at a time when Police Academy classes are frequently half or two-thirds full.

The LAPD is not the only big-city law enforcement agency facing a shrinking workforce. According to FBI data, police department ranks in New York City and Philadelphia have decreased 8% and 9%, respectively, since 2019, while Chicago experienced an 11% drop.

That phenomenon can be traced, in part, to a shrinking labor pool and growing public scrutiny after a spate of high-profile police killings, said Niles R. Wilson, senior director of law enforcement initiatives for the Center for Policing Equity, which studies ways to reduce racism in policing. Many big-city agencies are losing officers to smaller, suburban departments that offer better pay and fewer risks get a hiring bonus of 10, 20, 30, 40, 50 thousand dollars,'

Wilson said younger people are less likely to go into a profession with longer hours and a high risk of injury. At the same time, he said, cities have begun sending mental health teams or other unarmed responders to calls once fielded by police.

Union leaders said officers are experiencing low morale caused by rising anti-police sentiment, insufficient pay and difficult working conditions created by staffing shortages. latimes.com

Seattle Mayor Plans to Increase Policing - Crack Down on Dealers & Offer Drug Diversion Treatment
Harrell announces plan to revive downtown Seattle
As part of a larger plan to 'activate” Seattle's depleted downtown, Mayor Bruce Harrell announced Monday he will sign an executive order to increase policing and treatment around drug use.

The first stages of Harrell's downtown activation plan will also focus on restoring business and foot traffic to the central business district.

In an executive order, Harrell will direct the Seattle Police Department to collaborate with local and federal law enforcement partners to crack down on the distribution of drugs like fentanyl, which has boomed in areas of the city's core since the start of the pandemic.

Harrell also says he will explore funding for a post-overdose diversion facility to stabilize and provide resources for people who experience non-lethal overdoses. The order also commits Harrell to forming a Public Health Work Group and Law Enforcement Task Force, and to increase the availability of overdose reversal drugs, especially in high-use areas.

'I don't know why we have so many drug dealers who can operate with impunity without any pushback,” District 7 Seattle City Councilmember Andrew Lewis added. 'But I'm glad we have a mayor who's focused on rebuilding our downtown.”

According to the mayor's office, the activation plan will also aim to lure people back downtown by making it more attractive to businesses and consumers. Included in the plan is the reopening of City Hall Park in June, filling 20 vacant storefronts downtown by early summer, adding additional ambassadors in the Metropolitan Business Improvement District, and improving sidewalks and lighting downtown. seattletimes.com

Seattle Prosecutors Double ORC Cases in 2022
Seattle: King County prosecutors renewed focus on organized retail theft and wage theft crimes.
The two newest divisions at the King County Prosecuting Attorney's Office officially have their leaders.

Patrick Hinds has been put in charge of the economic crimes and wage theft division. Since 2019, Hinds has been the chair of the economic crimes unit, which will be folded into the new division.

In 2022, the prosecutor's office filed more than double the number of organized theft cases than it did the year before. Prosecuting those can take time, Hinds said, as smaller charges against one defendant are compiled into one felony charge. seattletimes.com

More Mass Shootings Than Days in 2023
Vast majority of Americans believe mass shootings preventable
More than three-quarters of Americans believe that the nation's scourge of mass shootings can be stopped if real effort is made to do so, according to a new CBS/YouGov poll released Sunday.

Why it matters: The first months of the new year have already been marred by dozens of mass shootings - including in Monterey Park, California, Louisville, Kentucky and Nashville, Tennessee.

State of play: About 76% of Americans surveyed said they believed mass shootings are something "we can prevent and stop if we really tried," and not something that must be accepted "as part of a free society." 62% of those surveyed said they support a nationwide ban on AR-15s.

Zoom out: So far, there have been more mass shootings than days in 2023. As of Monday, there have been at least 162 mass shootings in the U.S., according to the Gun Violence Archive.

A recent survey revealed that one in five U.S. adults has been personally threatened with a gun, and one in six have witnessed someone being shot, Axios' Sareen Habeshian writes. axios.com

   RELATED: 2 More Mass Shootings Occur in America Over the Weekend

From Philadelphia to Baltimore: Malls, Cities & Regions Implement Youth Curfews

Center City Tries to Stop Teen Raids With Curfews
Philly: New age restrictions set to began at Fashion District on Monday

The management of the Fashion District said that it would implement age restrictions in response to problems caused by teens converging on the mall.

The Fashion District in Center City will require minors who want to enter the mall to be accompanied by a parent or supervising adult after 2 p.m. starting Monday, management said.

The management of the Fashion District said on April 6 that it would implement age restrictions in response to problems caused by teens converging on the mall after school and during spring break.

The new rules will be enforced until further notice. inquirer.com

Five Malls & Baltimore City & Baltimore Region's Public & Commercial Spaces Implement Youth Curfews

Baltimore City leaders double down on youth curfew amid violence against teenagers. Will it work this time?

Under the policy, kids aged 13 and under are barred from staying outside after 9 p.m. Teens aged 14 to 16 can stay out until 10 p.m., Sunday through Thursday, and 11 p.m. Friday and Saturday, except during the summer when the they can stay out until 11 p.m. every day. The curfew offers numerous exceptions such as when a minor is accompanied by a parent or going to and from work.

The use of youth curfews has been rising in some of the Baltimore region's public and commercial spaces. Although teens complain the policies limit where they can hang out unsupervised, adults say they are necessary to protect young people from violence - or to penalize them for unruly behavior.

Several of Maryland's malls have rolled out bans on unaccompanied teens following disturbances attributed to large groups of young people in recent years. The policies can be found at Mondawmin Mall in West Baltimore, Towson Town Center, White Marsh Mall and The Avenue at White Marsh in Baltimore County and, most recently, at The Mall in Columbia in Howard County. baltimoresun.com

In Case You Missed It: NYC's 'Professional Shoplifters' Fueling Theft Surge

Protests after Kansas City teen shot for going to wrong address



Dollar General Hit with $2.5M in OSHA Fines So Far in 2023
$16M+ in Fines Since 2017 After Roughly 200 Inspections

Behind Dollar General's 1-Week $798K OSHA Bill

Dollar General is under fire for unsafe working conditions-again.

The Tennessee-based discount retailer has racked up more than $16 million in fines from the U.S. Department of Labor's Occupational Safety and Health Administration (OSHA) since 2017 after nearly 200 inspections, and now the serial violator is facing roughly $552,000 in fines for safety failures in stores near Houston and Green Bay, Texas. Federal workplace safety investigators found exit routes and walkways blocked, which are unsafe conditions that make safe and quick emergency evacuation difficult or impossible. But these are now 'common discoveries” at the retailer, OSHA said.

'Dollar General continues to put profits before the safety and well-being of store employees despite fines of more than $16 million since 2017 and violations at more than 180 locations,” OSHA area director Robert Bonack in Appleton, Wisconsin, said in a statement. 'Despite reporting billions in profits in 2022, Dollar General has not used its vast resources to make the kinds of companywide changes needed to provide a safe workplace.”

Considering the vast number of infringements, OSHA added Dollar General to its Severe Violator Enforcement Program, concentrating resources on inspecting employers who have committed willful, repeated or failure-to-abate violations and demonstrated indifference to their legal obligations to provide a safe workplace.

Last month, OSHA fined the discount retailer $254,478 for three repeat violations in Ohio and roughly $1 million for eight repeat violations across four stores in Florida and Georgia. In January, Dollar General was hit with a $205,117 citation for two stores in Florida and Alabama and five repeated safety violations with proposed penalties of $395,717 for a store in Ohio.

That brings the total dollar amount to just shy of $2.5 million for 21 violations in the first four months of 2023. sourcingjournal.com

The Trader Joe's Union Push Grows
Trader Joe's associates in California, New York set to vote on unionizing

If the workers decide to unionize, they would follow at stores the chain runs in Hadley, Massachusetts; Minneapolis; and Louisville, Kentucky

Workers at a duo of Trader Joe's stores in New York City and Oakland, California, are scheduled to cast ballots on April 19 and 20 to determine whether to unionize, according to a Thursday tweet from Trader Joe's United, the labor organization looking to represent the workers.

The announcement follows the union's disclosure late last month that the workers had filed plans with the National Labor Relations Board (NLRB) to hold the elections and continues a drive by Trader Joe's United to add to its small but growing membership. The union has said Trader Joe's has mistreated workers by cutting retirement benefits, providing unacceptably low wages and not responding effectively to safety concerns.

If the workers in New York City and Oakland decide to unionize, they would follow Trader Joe's employees at stores in Hadley, Massachusetts; Minneapolis; and Louisville, Kentucky, in electing to formally organize. The grocery chain filed an objection to the Louisville vote with the NLRB, claiming that workers and an attorney for the union had tainted the vote. grocerydive.com

COVID's Lasting Retail Impact
The pandemic led to a resurgence of independent retail

While ecommerce got a boost during COVID, ultimately deliberate consumers are choosing community stores.

The changes over the past three years ushered in a new wave of deliberate consumers and created an inflection point for retail.

The pandemic was expected to weaken independent retail. Online commerce surged as lockdowns and social distancing became the norm. But independent retail did not weaken. It actually re-emphasized what makes these businesses so resilient: the power of human connection, the thrill of discovery, and the advantage of agility. Our beloved neighborhood shops are stronger than ever and have a bright future ahead.

Three years later, independent retail is growing and we've seen twice as many new retail businesses on Faire. Meanwhile, nearly 2,000 chain stores have closed, with UBS predicting we will see upwards of 50,000 more closures in 2023. fastcompany.com

Retailers React to Transition Away from Remote Work
Layoffs signal retailers are adjusting to more sharp turns
One big economic story that's come out of the pandemic is the resilience of the American consumer. Despite historic inflation and high interest rates, we've just kept buying stuff.

During the pandemic, retailers have had to adjust to a few sharp turns in consumer spending. Wendy Liebmann, CEO of WSL Strategic Retail, said these layoffs reflect yet another shift.

With consumers apparently reducing discretionary spending, Liebmann said retailers are being cautious in turn. Many of the stores announcing staff cuts - like Walmart and Best Buy - have something in common, according to Shannon Seery, an economist with Wells Fargo.

'Those are definitely retailers that benefited from the work-from-home economy and the stay-at-home economy,” she said. 'I think we've seen a transition away from that.” marketplace.org

(Update) David's Bridal Will Close All Stores in Chapter 11 Unless Buyer Emerges

Bed Bath & Beyond admits it might not make it through wedding season

Target workers reveal the best perks and biggest frustrations of the job

Quarterly Results

Lululemon Q4 DTC store sales up 10%, ecommerce up 46%, net sales up 30%, FY DTC store sales up 33%, net sales up 30%

Levi Q1 DTC sales up 12%, ecommerce up 11%, wholesales up 2%, net sales up 6%

Sportsman's Warehouse Q4 comp's down 12.5%, net sales down 8.9%, FY comp's down 12.2%, net sales down 7.1%

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Cyberattacks Continue to Target Retailers Globally
Coles alerts customers of Latitude Financial data breach

The Australian retailer is yet to be informed of the number of customers affected.

Australian retailer Coles has confirmed that its historical customer credit card information has been stolen by a cybercriminal group.

Coles was alerted about this matter by its former service provider Latitude Financial Services.

The latest incident is the result of a cyberattack on Latitude that has reportedly impacted several existing, former and applicant customers across Australia and New Zealand.

The supermarket giant has not been advised by Latitude of the exact number of customers impacted by this incident. Coles stated that Latitude has also not disclosed other related details of this data breach incident. However, the financial services company is directly contacting the involved customers.

In a report, ABC.net claimed that information such as names, addresses, drivers' licence numbers, dates of birth, and passport numbers have been compromised in the cyberattack incident.

Latitude said it is currently taking several measures to support the affected customers and alert them about the kind of information or personal detail that has been stolen. retail-insight-network.com

Data, analytics and AI becoming a board-level concern
CIOs, Meet Your New Colleagues: Chief Data, Analytics and AI Officers

Collaboration is key as more companies hive off duties held by IT officers and create positions to better use data and manage emerging tech like ChatGPT

AdvertisementCompanies are increasingly creating new C-suite roles with a focus on data, analytics or artificial intelligence-to the confusion, and sometimes chagrin, of chief information officers and others who previously had oversight of data.

As the use of data, analytics and AI becomes a board-level concern, thanks in part to the viral popularity of ChatGPT, more companies are appointing chief data officers, chief data and analytics officers, and chief AI officers, who are often directly reporting to CEOs, said Ryan Bulkoski, global head of executive search firm Heidrick & Struggles' Data, Analytics & AI Practice.

Mr. Bulkoski estimates that about 70% of companies in the Fortune 500 have someone responsible for data at the C-suite level or just below, and the trend has been picking up in recent years.

Some tech leaders say that creating such new roles is vital to leveraging data in the business, especially where existing CIOs and chief technology officers are bogged down with other responsibilities and can spend only a fraction of their time on data. Further, such roles give boards a single point of contact with specialized expertise on topics they must consider as these new technologies draw regulatory and investor scrutiny. wsj.com

Disgruntled Employees & Professional Handlers = 'Lethal Combination'
In the Wake of Mass Layoffs, Insider Threats Multiply
Layoffs and terminations are often a trigger for negative actions-employees on the way out the door might feel entitled to keep their laptop, their work, or other materials for which they feel a sense of ownership. Even if they do not take tangible assets away from the company, they might be targeted by competitors or foreign firms to share some of their institutional knowledge about the inner workings of the company or a key product or process.

Chinese firms have been particularly focused on hyper-accelerating their growth by leveraging laid-off tech employees, he says, offering them well-compensated consulting gigs to share information on specific concepts. Many former employees are feeling the strain of unemployment and would not question the opportunity. The queries the company asks might seem benign, but a skilled interviewer will be able to pull out detailed, confidential information that could help the firm connect the dots or open a backdoor that they would not otherwise have access to, Randolph adds.

'The newsworthiness of these mass layoffs compounds the issue, ensuring that everyone-including ransomware gangs-are aware of what's happening,” says Val LeTellier, founder of 4thGen, where he focuses on insider risk vulnerability assessments and countermeasures. 'These gangs have been known to subtly publicize incentives to get the cooperation of existing employees.

'Obviously, any employee who believes themselves unfairly laid-off may seek revenge, and that revenge could be taking funds, valuable data, or materials or harming the company's reputation,” LeTellier says.

'The growing availability of ransomware-as-a-service (RaaS) and even ChatGPT empowers disgruntled employees in new ways,” LeTellier says. 'But the threat of departing and departed employees is greatly compounded when they're connected to ransomware gangs who seek their assistance in accessing protected networks, craft convincing phishing campaigns or attacking infrastructure. The combination of a willing 'agent' and professional 'handlers' is a lethal combination.

'But more generally, the sheer scale of mass layoffs is dangerous enough as normal employee offboarding processes are overwhelmed,” he continues. 'Employee credentials fail to be quickly deactivated, corporate devices aren't returned, and monitoring oversight drops off.” asisonline.com

NCR Reports Cybersecurity Incident
On April 13, NCR determined that a single data center outage that is impacting some functionality for a subset of its commerce customers was caused by a cyber ransomware incident. Upon such determination, NCR immediately started contacting customers, enacted its cybersecurity protocol and engaged outside experts to contain the incident and begin the recovery process. The investigation into the incident includes NCR experts, external forensic cybersecurity experts and federal law enforcement.

While in-restaurant purchases and transactions continue to operate, affected customers have reduced capabilities on specific Aloha cloud-based and Counterpoint functionality that has impacted their ability to manage restaurant administrative functions. NCR is conducting concurrent efforts to establish alternative functionality for customers, fully restore impacted data and applications, and to enhance its cyber security protections. businesswire.com

Russian SolarWinds Culprits Launch Fresh Barrage of Espionage Cyberattacks






3 Tips for Setting Safer Passwords

Passwords continue to be a target for hackers. Here are 3 easy tips for setting safer passwords.

1. Use 2-factor authentication when its available.
2. Use longer passwords - the longer the harder to crack.
3. Do not include your name, birthday, or references to other personal details.




'Friendly Fraud' is on the Rise
Visa: Compelling Evidence 3.0 Will Blunt 'Friendly' Fraud

Transaction disputes are massing across digital channels.

Mike Lemberger, head of risk for North America at Visa, told PYMNTS that friendly fraud, also known as first-party fraud, accounts for as much as 16% of fraud disputes, as estimated by Merchant Risk Council.

With a nod to how fraud has been evolving, Lemberger said, 'The term first-party fraud came out years ago” and initially referred to parents finding out that their kids, or other relatives, had charged items to their elders' cards - and the items showed up (surprise!) on the monthly billing statement.

But now, he said, fraudsters have been looking at the way the commerce ecosystem has protections in place - where networks such as Visa have zero liability policies. Those policies represent a guarantee by the card issuer that cardholders are not responsible for unauthorized charges processed on the network.

Getting Away With the Disputes

What about the bad actors or even just the customers who suddenly have buyer's remorse? Well, they've been busy finding ways to game the system - disputing legitimate transactions, keeping their ill-gotten gains, and getting the payments reversed.

The best lines of defense against those attempts - and against genuine confusion from legitimate, good customers - said Lemberger, can be built only if 'everybody's clear on what was purchased, when it was purchased, how much it was purchased for.”

All too often, he said, it's hard to pin down exactly what happened. Online statements are less than clear, sometimes without explicit merchant identifiers or other hallmarks that can dispel any ambiguity. Starting and pursuing a dispute has a knock-on effect, as financial institutions (FIs) and merchants wind up incurring costs - in terms of time and money - to investigate the dispute.

'Each one of those disputes may have different outcomes, but at the end of the day, it is our job as an ecosystem to try and make the experience as best as possible and close either loopholes on one side, or put clarity on the other side so that we are eliminating the real fraud as well as lowering the cost of transacting,” he told PYMNTS.

To that end, he said, Visa's 'Compelling Evidence 3.0” (CE 3.0) - a change to its dispute program that is now in effect - can help streamline and improve those processes. pymnts.com

Amazon Alexa Down: More Than 15,000 Reports Of Outages

'How do you turn on a lamp by hand again?' one user wrote on Downdetector.com.

Amazon's virtual assistant Alexa suffered an outage that affected thousands of users on Sunday, according to Downdetector.com.

The issue involved Alexa-equipped devices not responding to voice prompts from users. As of 11 a.m. ET, the outage-tracking website reported that there were more than 15,000 reports of outages for Alexa.

'This morning we had an issue that impacted some Alexa customers' ability to interact with the service,” said an Amazon spokesperson. 'The Alexa service is now operating normally.” crn.com

Amazon CEO pay: Andrew Jassy's compensation plunges from $212M to $1.3M

How to secondhand shop online, according to experts







Lower Southampton Township, PA: Update: Man charged with Armed Robberies of AT&T Store In Lower Southampton and Bensalem
A Philadelphia man has been charged with the gunpoint robbery of an AT&T store in Lower Southampton and the robbery of a Bensalem Township AT&T store, police said. During the November incident in Lower Southampton, Police determined that three men entered the store and one of them displayed a handgun and ordered the sales employee to turn over new, in-the-box cell phones and other devices. The three men fled the store in a black Chevrolet with about $49,000 worth of merchandise, police said.  patch.com

Fort Myers, FL: Wanted suspect grabs over $4K in items from Home Depot
The Fort Myers Police Department is asking for help identifying a man suspected of stealing from a Home Depot recently on Forum Boulevard in Fort Myers. According to FMPD, the suspect walked into Home Depot on Monday, April 3, shortly before 3 p.m., wearing a black hat, black shirt, black basketball shorts, and black shoes. The suspect is accused of grabbing a few construction tools and left the store with everything in his cart without attempting to pay for them. Home Depot's loss prevention team tracked the suspect down before he fled the scene leaving the alleged stolen merchandise behind. The item's the suspect had in his cart totaled $4,319.74.  winknews.com

East Brunswick, NJ: Ulta shoplifters arrested following traffic light crash
The latest shoplifting of an Ulta Beauty store ended with the SUV carrying the suspects crashing into a traffic signal Sunday afternoon. East Brunswick police Lt. Jason Fama said police were called to the store on the southbound side of Route 18 around 3:45 p.m. after the four suspects got into a black SUV and left the store. The SUV was located at the intersection of Main Street and Old Bridge Pike near Route 18 but three of the suspects fled on foot. One suspect tried to flee in the SUV but crashed into the traffic signal. All four were taken into custody. Fama did not disclose the identities of the suspects or the charges.  nj1015.com

Hamburg, PA: A 42-year-old Schuylkill County man has been charged with running a retail theft scam at Lowe's
The scam involved Christopher Croneberger of Auburn visiting Lowe's, picking out items and then, without paying for them, returning them with a receipt he had previously obtained from another Lowe's store. Croneberger is accused of pulling the scam on seven occasions, including at the same store twice in one day. Croneberger has been charged with seven counts of receiving stolen property, six counts of theft by deception and one count of retail theft.  readingeagle.com

Medina Township, OH: Woman poses as Walmart employee, steals merchandise
The woman who posed as a Walmart employee and pushed a cart full of stolen merchandise out of the store is wanted in Medina Township, police confirmed, and police need help identifying the suspect. Medina Township Police said she got her hands on a Walmart employee uniform vest and wore it inside the store on March 27. She then pushed a cart of stolen merchandise out of the store at 7:46 p.m. and was seen getting into a black SUV, according to police.  cleveland19.com

Oak Brook, IL: Suspects stole merchandise from Oak Brook T.J. Maxx, led police on chase with 5 kids in vehicle
Three people are accused of leading police on a high-speed chase after stealing merchandise from a T.J. Maxx in Oak Brook last week. Russell Miller, 24, Zhane Ball, 28, and Xavier Miller, 28, have been charged with one count of burglary, one count of retail theft, two counts of aggravated fleeing and eluding a police officer and five counts of misdemeanor endangering the health or life of a child. During the pursuit, Russell Miller allegedly drove near York High School as students were being released for the day and sideswiped a school bus, lost control and crashed into another car. All three suspects were then taken into custody. There were five children in the Acadia, ranging in age from two months to 10 years old, prosecutors said. While investigating, police determined that Xavier Miller and Ball allegedly entered the T.J. Maxx store, grabbed shoes, socks and handbags totaling about $1,701.87 and left the store without paying for the items.  fox32chicago.com

Madisonville, KY: Man charged with shoplifting over $1,500 from Walmart and Rural King

Fresno, CA: Police searching for suspect involved in $1,100 theft at Dick's

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Shootings & Deaths

Panorama City, CA: Man arrested in Northridge strip mall shooting that left 1 dead, 3 wounded
A man has been arrested in connection with a shooting at a Northridge strip mall that left one person dead and three others injured over the weekend, police said Monday. Jamal Jackson, 24, of Panorama City, was located and arrested Sunday in Ontario, according to the Los Angeles Police Department. The shooting was reported around 12:35 p.m. Saturday in the 19100 block of Parthenia Street. Responding officers found four men with gunshot wounds. One of them, a man in his 60s, was pronounced dead at the scene. A man in his 40s was taken to a hospital in critical condition, while two others were transported in critical condition, police said. Nearby surveillance video shows Jackson getting out of his Camry near the victims who were painting over gang graffiti on Van Alden Avenue, police said. The victim who died had apparently been hired to paint over the graffiti, authorities said. Jackson allegedly approached the victims on foot, took out an 'Uzi” type semi-auto handgun and shot at them multiple times.  ktla.com

Atlanta, GA: Suspect turns himself in for deadly shooting of 51-year-old outside convenience store
Atlanta police said the suspect connected to the homicide outside of a convenience store on Metropolitan Parkway has turned himself in. On April 3, Charlie Cooper self-surrendered to Fulton County Jail.  wsbtv.com

Robberies, Incidents & Thefts

Peabody, MA: Man arrested after alleged Armed Robbery at Kay Jewelers
A 27-year-old Peabody man is set to face charges, according to police, in connection with an alleged armed robbery at a Kay Jewelers store in Peabody on Monday. The incident happened around 1 p.m. at the Northshore Mall involving a man wearing all-black clothing, a white mask and a backpack with a note inside, police said. 'Put everything in the bag,” the note said, according to police. 'I give you two minutes before I shoot. Don't make a sound.” In a statement, police said an employee later told them the man at one point 'made a motion to his waist that he had a gun.” Police said a sergeant saw the man still wearing the white mask and walking close to an access road near the mall after the incident. The man tried to flee the scene, but was taken into custody, according to police. Police said officials found a black BB gun as well as several stolen necklaces and watches during the arrest.   whdh.com

Washington, DC: Two boys charged in robbery, burglary and theft incidents throughout D.C.
D.C. Police arrested a 14-year-old boy and a 12-year-old boy over the weekend and charged them with multiple counts of armed robbery, burglary and theft. The 14-year-old is accused of committing armed robbery with a gun on two occasions in the 1200 block of 11th Street NW. Police said the first case took place shortly before 11:15 p.m. on March 25. The teen was part of a group in a robbery in which a handgun was flashed and a store employee was assaulted. The group took property and fled the scene. The second case occurred at about 3:30 p.m. Friday. Police said the 14-year-old was part of a group of suspects who entered a business and brandished a gun before fleeing with property. The teen was arrested Friday. The 12-year-old was arrested Saturday after police said he was responsible for multiple incidents of theft and one burglary.  washingtontimes.com

UK: Leeds, England: Police praise 'brave' shop worker who tackled gun-wielding robber
Police have hailed a shop worker as a hero after he tackled a "desperate and dangerous" gun-wielding man who had been on a robbery spree. Marlon Stewart had threatened six people and stolen a car when Niall Stranix, 61, tackled him as he demanded money in a One Stop store in Leeds. Stewart, 37, was jailed for 10 years and four months on Monday. After the sentencing at Leeds Crown Court, Det Insp Ryan Malyk said Mr Stranix had shown "incredible bravery". West Yorkshire Police said on 19 July last year Stewart, of Chapel Allerton, had committed 13 crimes in the space of about 20 minutes bbc.com

Overland Overland, MO: Armored Car robbery video reveals surprising actions
FOX 2 has obtained new video of an armored car robbery you must see to believe. It shows suspects determined to commit their crime even with police in sight. It also shows the suspects struggle with several apparent bags of cash before making several unusual moves. Fox2 reported that Loomis had only one guard on duty, but Loomis would not comment. Loomis had reported to Police the loss of on $2500.  fox2now.com

Fort Myers, FL: Man sentenced to 6 years in prison for burglarizing gas station during Hurricane Ian

Louisville, KY: Man charged in 8-month string of armed robberies of Liquor and C-Stores

Chester, NJ: Police Increase Patrols To Crack Down On Retail Theft

Auckland, New Zealand: Two supermarkets targeted by smash-and-grab thieves overnight



C-Store - Berwick, PA - Robbery
C-Store - Alexandria, VA - Armed Robbery / Clerk wounded
C-Store - Stallings, NC - Robbery
C-Store - Springfield, PA - Robbery
Clothing - Oak Brook, IL - Robbery
Collectables - Carson City, NV - Robbery
Gas Station - Jackson, MI - Armed Robbery
Gas Station - North Massapequa, NY - Armed Robbery
Grocery - Grove, OK - Armed Robbery
Grocery - Overland, MO - Armed Robbery
Grocery - Missoula, MT - Robbery
Grocery - Stratford, CT - Robbery
Guns - Stratford, CT - Burglary
Hardware - Chattanooga, TN - Burglary
Hardware - Madisonville, KY - Robbery
Hardware - Lubbock, TX - Armed Robbery
Jewelry - Peabody, MA - Armed Robbery
• Jewelry - Winston Salem, NC - Robbery
• Jewelry - Richmond Heights, MO - Robbery
• Jewelry - San Francisco, CA - Burglary
Restaurant - Norfolk, VA - Burglary
Restaurant - Arlington, VA - Robbery
Walgreens - Stratford,CT - Robbery
Walmart - Columbus, IN - Robbery


Daily Totals:
• 20 robberies
• 4 burglaries
• 1 shooting
• 0 killed

Click to enlarge map



Angie Cahill, CFI named Asset Protection Manager for HelloFresh

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Director of Asset Protection & Safety
Mount Horeb, WI - posted January 27
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Jacksonville, FL - posted January 18
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Region Asset Protection Manager: Fresco y Mas Banner
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The age of the email has truly changed the way humans communicate both personally and professionally, with emails becoming that fast pitch right down the middle and stinging the catcher's hand when they least expect it, and oftentimes first thing in the morning before you've even had time to drink your first cup of coffee. It has almost become an accepted practice for many to compose their negative or conflicting thoughts about the day's events or conversations and push that send button after everyone has left so they don't have to face the receiver and so that they can almost act innocent the next day as if some imposter sent it the night before. It's almost as if the email world has offered some sort of anonymity to senders, even when it comes from their own address.

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