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Sanford Siegel, LPC named Physical Security & Systems Manager for HelloFresh

Before joining HelloFresh as Physical Security & Systems Manager, Sanford spent more than three years with Fossil Group, Inc. as Loss Prevention Manager. Prior to that, he spent more than six years with Tuesday Morning as Regional Loss Prevention, Safety Manager | Senior Loss Prevention, Safety Manager. Earlier in his career, he held LP roles with TGI Fridays, GameStop, HomePlace, Crown Books, Federated Department Stores, Marshalls, and Petire Retail. Congratulations, Sanford!

See All the LP Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position







Announcing 2023 SecurityInfoWatch.com Readers' Choice Awards Winners

The program recognized the most impactful products introduced from April 2022 to June 2023 in 15 different categories.

CATEGORY: Access Control Software

Winner: Axis Powered by Genetec Enterprise Access Control Software Solution

Axis Powered by Genetec combines Genetec access control software with Axis network door controllers in a single, easy-to-deploy, all-in-one offering. It combines the Genetec Synergis access control software with the AXIS A1210 and AXIS A1610 network door controllers. Integrators benefit from easy-to-deploy hardware pre-loaded with innovative access control software, removing friction associated with traditional software/hardware integrations.

CATEGORY: Video Surveillance Cameras

Winner: AXIS Q36 Dome Camera Series from Axis Communications

The AXIS Q36 Dome Camera Series provides outstanding image quality in 4 MP (AXIS Q3626-VE Dome Camera) and 8 MP (AXIS Q3628-VE Dome Camera). With pan-tilt-roll-zoom (PTRZ) functionality, these cameras' field of view can be remotely adjusted and later readjusted, saving time and money on installation, maintenance, and operation. Features include Lightfinder 2.0 and Forensic WDR. securityinfowatch.com

Interface Systems expands the capabilities of its monitoring centers with DMP integration

Integration enables multi-location retail & restaurant chains using DMP alarm panels to benefit from interactive monitoring services

St. Louis, MO (November 14, 2023) - Interface Systems, a leading managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses today announced the integration of DMP alarm panels into its interactive Security Operations Centers (iSOCs). This underscores Interface's mission to extend the capabilities of its iSOCs by seamlessly integrating leading business security solutions with the iSOC remote video monitoring technology.

The incorporation of DMP panels into Interface Systems' iSOCs opens up new possibilities for businesses that have either implemented DMP panels or plan on upgrading to DMP for their security needs.

Read more in Interface's V-Newsletter here


In Case You Missed It

342 Fatalities in 1st Half of 2023 - Down 2% From 2022

Associate Fatalities Down 29%, Suspect Fatalities Up 36%
C-Stores Most Targeted Store, Houston Top Targeted City

Click here to see the full report

Sponsored by


The U.S. Crime Surge
The Retail Impact

The Fight Against ORC Can Be Won in the Parking Lot
Don't forget parking lots when preventing theft

By Matt Kelley, Head of Retail at LiveView Technologies

Organized retail crime (ORC) has entered a new era that threatens retailers' best attempts to keep their employees safe and customers coming back.

Retail security measures can no longer depend on person-to-person defensive shrink strategies. To combat this ever-increasing challenge, retailers must get proactive across all five zones of retail influence. Zone 4 in particular, the parking lot and surrounding areas, is especially important for stopping ORC.

Understanding the five zones of retail influence

The five zones, as defined by the Loss Prevention Research Council, spotlight concentric zones that offenders must cross to steal merchandise. Security professionals should develop proactive plays within each zone to deter criminals instead of reactive attempts to stop a crime already in progress.

The five zones are:

  • Zone 1: Anything touching a target (product, person, or other assets) in its precise location. Zone 1 includes product packaging and the shelving or fixture that a product is displayed on.

  • Zone 2: Where targets are located inside the store, such as fitting rooms, counters dedicated to specific merchandise (like makeup or high-tech devices) and shopping aisles.

  • Zone 3: Inside the store and all entrances.

  • Zone 4: The parking lot and its perimeter, including entrances, landscaping, surrounding streets and store curtilage.

  • Zone 5: The store's local community as well as its web presence, online platforms and social channels.

All risk assessments, asset protection strategies and security technologies must empower leaders to investigate threats, interrogate hypotheses and enact processes to address the challenges unique to each zone.

Defend zone 4 to stop ORC

By implementing proactive strategies in zone 4, retailers have an unmatched opportunity to stop ORC offenders. A parking lot is where perpetrators must enter and leave, and it's where the getaway car often waits. Using the right mix of tools and strategies in this zone can deter bad actors or collect information that helps local authorities catch criminals if an incident occurs.

Effective deterrence begins when a potential threat enters the perimeter. This is when all security operations in place must demonstrate the impression of control and add friction to the would-be criminal's experience securitymagazine.com

Leaders on the Front Lines of the Retail Theft Fight
NJ food industry recognizes retail, law enforcement leaders for efforts to combat retail theft
New Jersey's food industry recently
recognized grocery leaders and law enforcement professionals for their ongoing efforts to strengthen retail loss prevention. Presented by the New Jersey Food Council during the 2023 Mid-Atlantic Loss Prevention Conference and Expo Nov. 2, professional awards were presented to:

Mike Murphy, Retail Business Services, an Ahold Delhaize company

Murphy is the investigations specialist assigned to Stop and Shop & Hannaford locations in New York, New Jersey and Connecticut. He has worked in the asset protection field for more than 20 years. Murphy
assists with the identification of suspects and partners with other retailers to identify and dismantle organized retail crime groups impacting the Ahold Delhaize brands.

Dawn Roller, Brown's ShopRite Super Stores

Roller is a longtime champion of the loss prevention world. She has more than 28 years of experience in loss prevention and management positions. As
director of loss prevention at Brown's ShopRite Super Stores
, she has experience in loss prevention work for the retail and food retail industries and uses her experience as a guiding light.

Amanda Hobert, regional investigations manager, Lowes

Hobert is a certified forensic interviewer with more than 15 years of experience in the loss prevention industry. Hobert
specializes in organized retail crime and fraud and serves as a board member and president of Metro Organized Retail Crime Alliance (METRORCA), which serves New York, New Jersey and Pennsylvania.

Two law enforcement professionals,  Hamilton Police Det. Daniel Inman and Bergen County Sheriff Anthony Cureton, whose work serves as a blueprint for effective public/private partnerships and the building of relationships with the retail community, were also honored with the 2023 Retail Law Enforcement Achievement Award.

"With an increase in not only theft but also in violent incidents, this is a critical time to share insight and collaborate in order to protect our communities and prevent loss," NJFC President and CEO Linda Doherty said in a statement.  njbiz.com

   RELATED: Hamilton Det. Inman Honored for Solving Shoplifting, ORC Cases

Overview of California's Theft Laws
Can California workers chase shoplifters? Examining State Theft Laws

What laws does California have on retail theft?

Let's address the main ones, according to the attorney general's office:

Senate Bill 301: This passed in 2022 and provides threshold requirements for marketplaces to gather and store information on high volume, third party sellers. It also requires online marketplaces to suspect future sales of those sellers who don't comply with the reporting requirements.

Assembly Bill 1700: This bill, also passed in 2022, creates an online reporting tool managed by the attorney general's office to give you a way to report organized retail theft. Here's the link. The form asks for as much information as you can provide, such as the suspect's name and address, as well as the name and address of the witness.

Proposition 47: Voters approved this in 2014. It reclassified certain nonviolent crimes as misdemeanors instead of felonies, including shoplifting.

What other steps are being taken? Attorney General Rob Bonta and the California Department of Justice have also established the Organized Retail Criminal Enterprises program through two new investigative teams in the Bureau of Investigation's White Collar Crimes Unit.

Does California have a no-chase policy?

No. An earlier version of Senate Bill 553: Workplace Violence Prevention would have prohibited employers from requiring non-security personnel to confront suspected shoplifters.
That language was taken out of the legislation.

The bill that
passed required employers to create effective workplace violence prevention plans and authorizes a collective bargaining representative of a worker who suffered unlawful violence to get a temporary restraining order. yahoo.com

'No Waiting, No Stealing': Stopping Theft Without Causing Customer Friction?
Bay Area innovator stops shoplifting, gives shoppers power to open locked shelves

New technology coming to stores could stop theft and ease customer access.

"What's happening today isn't solving the problem," said David Ashforth. Ashforth is no ordinary shopper. In Sebastopol, he heads a company called Digital Media Vending International.
Its machines are everywhere -- in places like hotels and airports -- stocked with electronics or toiletries that maybe you forgot to pack.

"I thought, 'Huh.
My machine could fit right here and then I wouldn't have to find a manager with a key anymore," Ashforth said. His company is investing new shelving for stores. Basically: huge, modular vending machines that can replace entire aisles.

Ashforth's team calls this an "automated retailer." Merchandise is stocked safely behind glass-- to stop thieves. At the same time,
honest shoppers get self-service access that's faster than waiting for a manager.

"The machine will deliver their products to them in real-time, instantly," he said.
No waiting, no stealing.

DMVI can't share names. But it did tell us there are
stores -- whose names you and I would recognize -- that are interested in buying these machines to shut down shoplifting.

"There's about
44 that we're speaking to right now," said Ashforth with DMVI. nbcbayarea.com

After Slamming Target & Walgreens Theft Response, Sheriff Praises Safeway
Sacramento County Sheriff praises Safeway's response to retail theft
Kudos were given to Safeway and the California Grocery Association from Sacramento County Sheriff Jim Cooper for "
continuing to be active partners in the fight against retail theft."

The praise on social media comes a few days after the
sheriff made a series of posts about his frustrations with Target, Walgreens, and the California Retail Association for his perceived lack of cooperation in combatting shoplifting.

Some large retailers, like Safeway and the CGA, are continuing to help in the fight to keep their communities and customers safe," Cooper said on X. "It is amazing to see what can happen when businesses work hand in hand with law enforcement."

Cooper reported that Safeway's organized retail theft management team recently reached out to the sheriff's property crimes detectives about ongoing theft issues at some of their Sacramento store locations.

Detectives set up a shoplifting blitz operation, where Safeway loss prevention officers identified theft suspects who were then taken into custody by detectives and issued misdemeanor citations," Cooper said.

He added, "None of the suspects were homeless and indicated they simply didn't think the theft was a big deal and that other people are stealing all of the time." fox40.com

California's ORC Funds Continue to be Allocated
Ventura County wins $18M to tackle organized retail thefts
Ventura County has won almost
$18 million in state grants to stop organized retail thefts, part of California's initiative to end the sometimes brazen attacks.

Criminal enterprises target Ventura County because
the area offers large retail shopping centers, auto malls and other appealing establishments, plus the convenience of the geographic location and major state highways, his letter says.

Fryhoff endorsed a collaborative approach to prevent crime,
investigate organized retail theft and share data regionally to identify and prosecute these groups. All local police agencies along with the District Attorney's Office and the county's probation agency are involved in the effort, officials said.

Supervisors agreed to
add 11 temporary positions in the Sheriff's Office for the three-year, grant-funded program. Included are sworn law enforcement and civilian staff.

The Sheriff's Office won
$15.65 million to prevent and investigate the crimes while the District Attorney's Office was awarded a grant of a little over $2 million to prosecute suspects. vcstar.com

D.C. Declares Public Emergency Over Crime & Drugs
Bowser declares public emergencies over spike in youth crime, opioid overdoses
D.C. Mayor Muriel Bowser has declared a public emergency over two issues facing the nation's capital. The first is a dramatic spike in juvenile crime and the second addresses the evolving opioid crisis. Bowser said the emergency declaration is designed to help the government spend money quicker to secure resources needed to address both problems. wtop.com

House ORC Bill Gets More Cosponsors
H.R.895 - Combating Organized Retail Crime Act of 2023
Four new co-sponsors signed onto the legislation (3 Republicans and 1 Democrat), bringing the total to 82 cosponsors (42 Democrats, 40 Republicans). It's picking up activity. Is your representative supporting it?

DC's Brine Oyster closing both DC restaurants citing crime, economy

Federal loans being offered to businesses, organizations affected by Lewiston shootings


'No Receipt, No Return' Policies Are Major Missteps for Retailers

The Reasons Behind 'No Receipt, No Return'

Across the retail industry, returns are on the rise. The recent
Returns as an Engagement Strategy report published by Appriss Retail and Incisiv found that returns increased by 78% since 2020. And with that, means a growing number of fraudulent returns too. In fact, NRF and Appriss Retail found that 10% of retail returns are fraudulent, costing the industry upwards of $85 billion a year.

These findings highlight the importance of minimizing returns, especially fraudulent ones. To crack down on these profit-threatening trends, retailers are taking drastic measures including instituting strict new policies like "no receipt, no return."

The Negative Impact of Strict Policies

Whether retailers are limiting returns windows or requiring receipts, strict return policies are detrimental to a retailer's reputation and can discourage shoppers from making a purchase.

Retailers must find an alternative for restrictive policies like "no receipt, no return."
Fortunately, artificial intelligence offers a path forward.

The Benefits of Fine Tunable AI Models

Retailers should
implement AI-based return models that mitigate loss while simultaneously bolstering the shopping experience for profitable shoppers. Once integrated, the AI engine can begin analyzing a variety of data for each shopper. The considerations include the frequency of returns, preferred returns channels, average basket sizes, and any history of fraud or abuse. Then, the engine will recommend in real time a personalized return recommendation for each shopper. risnews.com

OSHA Cracking Down on Warehouse Companies - 'Especially Amazon'
Government figures show more people getting sick or hurt at work
As the number of workers at in-person job sites rose in 2022, so too did the number of workers getting hurt or sick on the job. New data
from the Bureau of Labor Statistics out Wednesday shows that 2.8 million workplace injuries and illnesses were voluntarily reported by employers last year, though that number is likely an undercount.

Among the injuries that are counted,
many are in warehousing, per Debbie Berkowitz, a fellow at Georgetown and former OSHA chief of staff. Those jobs often require a lot of repetitive motions that can lead to injuries "to your back, to your upper extremities, your wrist and your shoulder and your elbow," she said.

OSHA has begun to crack down on warehousing companies - especially Amazon - this year, citing the company for violations at least six times. And starting in March, the agency will require many firms to report more injury information.

"They used to just have to submit their summary of how many injuries and illnesses they had, and now they'll have to submit their detailed records," Berkowitz said.

That, she added, could expose companies who've been underreporting. marketplace.org

The Global Self-Checkout Reckoning
A UK supermarket chain is firing its self-checkout stations and bringing back real people as cashiers

Even in the US, major retailers like Walmart and Costco are revising self-checkout strategies.

Booths, a high-end supermarket chain in the UK, is
swapping out its self-checkout stations with manned cashiers in the majority of its stores. The chain will retain self-checkout stations in only two out of its 28 stores, according to the BBC.

The decision comes after customers have repeatedly complained about the chain's self-scan machines being
slow, unreliable, and impersonal, Nigel Murray, managing director for Booths, told BBC Radio Lancashire.

Booths is believed to be the first UK supermarket chain that's doing away with self-checkout stations, according to the BBC. But it's one among a growing number of retailers like
Walmart and Costco that are revising their self-checkout strategies.

But for some US retailers, issues like
theft have driven the self-checkout reckoning. businessinsider.com

Shoppers Pulling Back Before Holiday Spending Surge?
Consumer spending fell in October, according to new CNBC/NRF Retail Monitor tracking card transactions

October retail sales, excluding autos and gas, fell by 0.08%, according to the new CNBC/NRF Retail Monitor.

The consumer took a spending break ahead of the holiday season, with
October retail sales, excluding autos and gas, falling by 0.08%, and core retail, which also removes restaurants, declining by 0.03%, according to the new CNBC/NRF Retail Monitor.

The data
differs from the Census Bureau's retail sales report as it is the result of actual consumer purchases, while the Census relies on survey data. The government data is frequently revised as additional survey data becomes available. The CNBC/NRF Retail Monitor is not revised as it's calculated from actual transactions during the month. It is, however, seasonally adjusted, using the same program employed by Census. cnbc.com

Exclusive: BuyBuy Baby to open 100-plus stores

Party City-owned balloon supplier files for bankruptcy

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The Results Are In!

LVT's Crime-Fighting ACCESS Taskforce
Results in a Nutshell

The results from the LPRC are in! See the amazing results that
two cities experienced when they deployed LVT Units.

Click here to download the infographic

Learn more about ACCESS Taskforce here!







Responsible Use of AI in Retail
NRF Releases Retail Principles for Artificial Intelligence
WASHINGTON - The National Retail Federation today released its Principles for the Use of Artificial Intelligence in the Retail Sector to support the industry's artificial intelligence (AI) governance and strategic planning. Developed through its Center for Digital Risk & Innovation, the principles encourage appropriate and effective governance of AI, promote consumer trust, and facilitate ongoing innovation and beneficial use of AI technologies.

"Retailers use AI to better serve their customers, improve the shopping experience and increase the efficiency of their operations," NRF Vice President of Retail Technology & Cybersecurity and Executive Director of the NRF Center for Digital Risk & Innovation Christian Beckner said. "As retailers of all sizes continue to expand their AI capabilities, these general principles for the use of AI are increasingly critical to the industry."

The principles fall into four high-level categories:

1. Governance and Risk Management: Retailers should develop strong internal governance of AI tools and capabilities as a foundational basis for managing risks and ensuring that AI delivers expected benefits.

2. Customer Engagement and Trust: Retailers should be transparent about their uses of AI that have a legal or similarly significant effect on a customer establish safeguards to prevent unlawful discrimination against protected classes of individuals, and align their governance of consumer-facing AI applications with existing internal privacy, cybersecurity and other data governance policies.

3. Workforce Applications and Use: Retailers should engage in ongoing oversight and review of AI applications that may directly impact employees or that are used by the workforce to support business needs.

4. Business Partner Accountability: Retailers should establish clear guidelines and expectations for business partners that are providing AI tools, data sets and services.

The NRF Center for Digital Risk & Innovation Center serves as the focal point for NRF's engagement on technology issues that have significant policy and risk management implications for the global retail industry. The Center plans to develop reports and additional guidelines in the coming months that provide additional context and assist retailers with using these principles.

As the leading authority and voice for the retail industry, NRF engages with retail technology leaders to deliver insights on technology trends and challenges and facilitate collaboration across the sector.

More information about the NRF Center for Digital Risk & Innovation is available here. nrf.com

Preparing for Inevitable Cyberattacks
'Shields Ready' Critical Infrastructure Initiative Addresses Inevitable Cyberattacks

A cyberattack is coming, disasters are certain, and the US government wants critical infrastructure firms ready to handle any disruption. Welcome to Shields Ready.

AdvertisementThe US government has issued a series of prescriptions for preparing critical infrastructure operators for disasters, physical attacks, and cyberattacks, with an emphasis on the ability to recover from disruptions in the future.

The initiative, dubbed
"Shields Ready," aims to convince 16 identified critical infrastructure sectors to invest in hardening their systems and services against any disruption, no matter the source. The effort, spearheaded by both the Cybersecurity and Infrastructure Security Agency (CISA) and the Federal Emergency Management Agency (FEMA), assumes that attacks and disasters will happen and calls on critical infrastructure operators to prepare to keep services running.

The interconnectedness of the 16 critical
infrastructure sectors, and the supply chain on which they rely, means preparedness is critical, said Jen Easterly, director of CISA.

The dangers to critical infrastructure have increased in recent years, with disruptions caused by severe disasters - such as the wildfires in California and the coronavirus pandemic - and cyberattacks. In the past five years, for example, pharmaceutical firm Merck
suffered a major outage because of the NotPetya cyberattack in 2017, while this year competitor Pfizer suffered a tornado strike on a major warehouse that caused disruptions to the supply of certain drugs. And famously, in May 2021, US pipeline operator Colonial Pipeline suffered a ransomware attack, shutting down its services for a week, which led to gas shortages throughout the southeast United States.  darkreading.com

Has the Global Ransomware Effort Stalled?
Success eludes the International Counter Ransomware Initiative
swing and a miss by the 50 member countries of the International Counter Ransomware Initiative (CRI), headlined by the US, who have confirmed a commitment to collectively address ransomware.

Ransomware, as predicted, is growing at tremendous rates and focusing on critical infrastructure sectors that can impact vast numbers of citizens. It is such a blight that countries are banding together to see what can be done.

Everybody is looking towards the United States for leadership, yet the only tangible actions coming from the CRI are responsive in nature. The most powerful direction to address ransomware is little more than a feeble suggestion.

The CRI has recently trumpeted a collective plan to fight ransomware and
outlined several pillars to combat these cyber-attacks. The actions are focused primarily on how best to react once an attack occurs, by reinforcing communication and enforcing collaboration, in attempts to respond to ongoing incidents. helpnetsecurity.com

ACSC and CISA Release Business Continuity in a Box
Today, the Australian Signals Directorate's Australian Cyber Security Centre (ASD's ACSC) and CISA released Business Continuity in a Box. Business Continuity in a Box, developed by ACSC with contributions from CISA, assists organizations with swiftly and securely standing up critical business functions during or following a cyber incident.

Comprised of two core components-Continuity of Communications and Continuity of Applications-Business Continuity in a Box is designed for situations where the availability or integrity of an organization's data and/or systems has been compromised. The core components focus on keeping communications flowing during an incident and establishing interim business-critical applications. cisa.gov

Stolen Boeing data claimed to be exposed by LockBit

Building resilience to shield your digital transformation from cyber threats







#1 Stay Ahead of Weather Threats
Weather can be unpredictable, but with the right tools, you can stay informed and prepared. Whether it's winter storms, hurricanes, flash floods, tornadoes, or wildfires, having accurate and timely weather information can be crucial. Here's how to set up alerts and bookmarks to ensure you're always in the know:

  • Set Up Alerts on Your Mobile Device:

    • Apple's Default Weather App: Go to 'Settings' > 'Notifications' > 'Weather'. Toggle on 'Allow Notifications' and customize the alerts you want to receive.

    • Google App: Open the Google app, tap on your profile picture > 'Settings' > 'Notifications' > 'Weather'. Adjust the settings to your preference.

    • Specialized Weather Apps: Download apps like AccuWeather, Weather Underground, or The Weather Channel from your app store. These often have more detailed alert options tailored to specific weather conditions.

  • Bookmark Essential Government Web Pages:

    • National Oceanic and Atmospheric Administration (NOAA): A comprehensive source for national weather updates. Bookmark NOAA

    • National Hurricane Center: Specializes in tracking and predicting hurricanes. Essential if you live in or near coastal areas. Bookmark NHC

    • U.S. Air Quality Index: Stay updated on the air quality in your area, especially important during wildfire seasons or in areas with high pollution. Bookmark AQI

  • Use X (Twitter.com) lists.

    • Follow breaking news and weather specific list.

  • Regularly Check Your Bookmarks: While alerts are handy, it's also a good practice to manually check these bookmarks, especially during severe weather seasons. This ensures you have the most up-to-date information and can make informed decisions.

By integrating these tools into your daily routine, you'll be better equipped to handle any weather-related challenges that come your way. Stay safe and stay informed!

Watch this space every Tuesday for more of
'Tom's Tek Tips - Weather Wise Edition'




'Tis the Season for Porch Pirates
Shoppers look for ways to prevent 'porch pirates'

With nearly six-in-10 U.S. consumers planning to shop online this year, package theft remains a concern.

According to InsuranceQuotes.com's 2023 Holiday Shopping: Porch Pirates Insurance Guide,
59% of consumers will buy items online ahead of the holidays. Meanwhile, 24% of Americans reported having had holiday packages stolen from their doorsteps in the past. The Northeast region had the highest number of respondents reporting package theft with 28%, while the Midwest had the least amount with 17%.

"Population density can play a role in package theft, with homes in
urban and suburban areas often reporting more theft than more rural communities," said the company in the report. "But that isn't a hard and fast rule."

The increased concern for package theft comes as
70% of 18 to 29-year-olds plan to do most of their shopping online, and 18% of consumers overall plan to spend more this holiday season than they have in the past, making theft prevention all the more important.

"The thief doesn't know what's in there," said Steve Howard, director of World Parcel Alliance. "It could be a little $3 trinket from Temu or a $3,000 tennis bracelet. But it all comes in the same box, so nobody knows."

More than half (54%) of respondents said that this year for their holiday shopping, they are
more likely to buy from a local business to avoid having items shipped to their home. Six-in-10 (60%) of respondents 65 and older said they will be opting for local businesses, compared with 48% of people 18 to 29.

To prevent theft,
FedEx spokeswoman Allie Addoms said that keeping track of where the delivery is and giving the shipper information about where to leave it is key, with the advent of photo uploads also playing an important role.

Many shippers are turning to drop-off lockers in areas of high package theft. They can also help the homeowner with things like returns, automatically measuring the dimensions and printing the return labels. In communities without package lockers, some retailers and big box stores volunteer to serve as drop off locations. chainstoreage.com

Only a Third of eCommerce Merchants Know if Fraud Caused a Failed Payment
Online retailers widely implement anti-fraud tools and strategies - but minimizing false declines while effectively screening out potential fraud is easier said than done. Payment service providers (PSPs) can be crucial in helping eCommerce firms find the right approach to these challenges. In fact, 86% of eCommerce retail firms receiving active PSP support reported a rise in profitability.

Latest data reveals that large online retailers widely overlook the direct impact of an effective anti-fraud toolkit on boosting profits. The stakes are high, with U.S. eCommerce firms projected to lose $157 billion due to false declines in 2023.

These are just a few insights explored in
"Fraud Management, False Declines and Improved Profitability," a PYMNTS Intelligence and Nuvei collaboration. This edition examines the intersection of fraud prevention and failed payments in eCommerce. It draws on insights from a survey conducted from Aug. 10 to Aug. 31 of 300 executives from online firms generating more than $100 million in annual revenue. pymnts.com

China's Singles Day festival wraps up with e-commerce giants reporting sales growth

Nearly three-quarters of holiday shoppers plan to buy from small businesses: survey








Harris County, TX: Surveillance video shows 4 suspects stealing $50K worth of high-end bags from Old Town Spring store
A newly released surveillance video shows a group of suspects ransacking a store that sells preowned designer bags in Old Town Spring. The owner of JJ's Closet, a luxury brand resale store, told Eyewitness News that the burglars stole more than $50,000 worth of high-end merchandise. In the video, the burglars can be seen filling their arms with large Louis Vuitton bags. The store owner told ABC13 that she believes these are professionals, considering that they went for the most expensive items and were able to do it all under 60 seconds. She shared surveillance video on the store's social media to help track down the suspects. They said the incident is making them rethink their approach to security. The Harris County Sheriff's Office is investigating the incident.  abc13.com

Memphis, TN: Flash mob burglars hit 2 c-stores, steal $17K worth of goods
A mob of people ransacked at least two gas stations in Memphis over the weekend. Shocking cell phone video shows about 40 people storming into the Exxon Gas Station on Airways Blvd just after 10:30 p.m., Saturday night. And it was all caught on camera. One by one police said the suspects grabbed merchandise from the store, including snacks, drinks, alcohol and whatever they saw. "When I saw this, it just broke my heart," said the Exxon gas station owner. FOX13 spoke with the owner who was out of town during the time of the robbery. He didn't want to be identified, because he's worried his other stores could be targeted out of retaliation. 

Clackamas, OR: 28 arrested during Clackamas Town Center sting operation
Nearly 30 people have been arrested following a retail theft operation at the Clackamas Town Center, according to authorities. The Clackamas County Sheriff's office, working closely with mall security, conducted 10-hour operation Nov. 9. resulting in the recovery of more than $5,000 in stolen merchandise and a stolen car. According to deputies, the CCSO was also able to clear more than 20 arrest warrants.
In addition to working with mall security, loss prevention at Target, Kohl's, REI, Barnes and Noble, JCPenney, Dick's Sporting Goods and Sephora assisted deputies clackamas.us  

Walnut Creek, CA: Theft Crew Strikes Luxury Consignment Store Sunday
A crew of thieves reportedly arriving in two cars blitzed the Labels Luxury Consignment store, 1367 N. Main Street in Walnut Creek on Sunday night, making off with several thousand dollars worth of high-end handbags. Several thieves entered the business at approximately 5:30 p.m., sweeping the bags off their shelves, dropping a few along the way, before reportedly heading for the freeway. No descriptions are currently available, either of the cars or people responsible.
An initial estimate of loss ranged from $10,000 to $30,000 news24-680.com

San Jose, CA: Thieves crash car into smoke shop, steal bags of vape products
A San Jose Smoke shop was broken into early Sunday morning, and it was all caught on video. Thieves were seen stealing a number of products from Monsters of Rock. The burglary happened around 5 a.m. at the smoke shop on 461 Blossom Hill Road, the San Jose Police Department confirmed. Police were not able to provide any further details about the burglary. However, surveillance video obtained by KRON4 shows at least four unknown suspects, who appear to be male, with face coverings involved in the theft. Two cars were used to execute the break-in: one white Hyundai sedan and one gray sedan. 

Folsom, CA: Masked men robs Folsom cell phone store at gunpoint and assaults employees
Tens of thousands of dollars were stolen after two masked men robbed a Folsom cell phone store and assaulted its employees. On Nov. 9 around 5:45 p.m., the Folsom Police Department say two men wearing masks robbed a cell phone store in the 900 block of East Bidwell Street in Folsom. One of the suspects had a handgun. During the robbery the robbers assaulted two employees at the store with their fists and a pistol, according to the police department. The suspects took electronics and fled through the back of the store toward Montrose Drive. Police reported the amount of the loss is estimated to be tens of thousands of dollars. The injured employees were treated at the scene. 

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Shootings & Deaths

Monticello, IA: Man accused in shooting of store employee charged with murder
Police said the East Dubuque, Ill., man accused in the fatal shooting of a grocery store employee in Monticello has been charged with murder. Nathan A. Russell, 38, was charged at 3:30 p.m. Friday on charges of first-degree murder, going armed with intent and felon in possession of a firearm in the Nov. 7 shooting death of Aaron McAtee, 48, of Monticello, according to a press release issued by the Monticello Police Department.  telegraphherald.com

Mesa, AZ: 1 dead, 2 Scottsdale officers injured after shooting at a local Mesa Restaurant
One person is dead and two Scottsdale officers were injured during a police shooting in Mesa late Monday morning. The incident occurred in a restaurant parking lot near Horne and Broadway Road a short time before noon. Scottsdale Police Department officials say the shooting was in connection to an investigation involving two men suspected of a felony crime. On Monday morning, detectives caught up with a suspect vehicle that was occupied by three men - two suspects and one victim. While observing the vehicle, Scottsdale officers saw one of the suspects exit the vehicle and walk into the restaurant. At that time, officials say detectives approached the vehicle and rescued the victim who was inside. That's when police fired their weapons, striking the second suspect who was also still inside the vehicle. He was pronounced dead at the scene. Scottsdale PD has not said whether that suspect had a weapon or attempted to threaten the officers before they shot him.  abc15.com

Louisville, KY: 1 arrested in connection with August shooting of Poplar Level Road nightclub employee
A Louisville man has been arrested in connection to the murder of a Poplar Level Road nightclub employee in August. Rafael Antonio Ixcaco-Son, 30, was arrested Friday at 3:43 p.m. in relation to the shooting death of 45-year-old Terrance Mason at the Pussycat Lounge on Aug. 25. He was arraigned Saturday and is currently being held at Louisville Metro Corrections on a $500,000 cash bond. According to court documents, surveillance video shows Ixcaco-Son driving by the business and firing a shot into the air as Mason stood outside that evening. After Mason entered the building to retrieve his own firearm, Ixcaco-Son allegedly returned and fired at Mason, striking him in the back. Footage also showed Ixcaco-Son returning to the establishment the next day to retrieve his wallet. Mason later died while receiving treatment for "complications from his gunshot wound," court records show.  courier-journal.com

Long Beach, CA: Pedestrian killed after violent 2-vehicle crash outside 7-Eleven
Authorities are investigating a violent crash that killed a pedestrian near a 7-Eleven in Long Beach Monday evening. The Long Beach Fire Department responded shortly before 6 p.m. near the intersection of Pacific Coast Highway and Martin Luther King Jr. Avenue. Police say the pedestrian, who has not been identified, was treated by paramedics but died at the scene. Video from AIR7 HD showed a vehicle that appeared to be split in half and another vehicle with some damage. A bus bench was seen ripped from the sidewalk and resting in the parking lot near the 7-Eleven. The driver of one of the vehicles was taken to a local hospital with non-life-threatening injuries, according to investigators. The driver of the other vehicle was treated at the scene.  abc7.com

St Louis, MO: Man shot and killed outside gas station in south St. Louis

Holly Springs, MS: Person shot outside convenience store at 11:15am; critical condition


Robberies, Incidents & Thefts

Woman Stabs Three Bystanders While Fleeing Store Security
Winnipeg, Canada: Police describe 'frightening incident' inside Osborne Village drug store
Winnipeg police described a 'frightening incident' that erupted inside an Osborne Village drug store as a woman stabbed three bystanders while fleeing from security staff. The triple stabbing happened around 1 p.m. on Sunday at a drug store in the first 100 block of Osborne Street. "Some scary moments for a lot of people," Const. Jason Michalyshen said of the stabbing which he described as frightening. Michalyshen, a public information officer with the WPS, said police believe a woman went inside the drug store and was identified by the store's security staff as being 'somewhat suspicious.' He said after a brief altercation, the woman took out a knife and fled the store - stabbing three people as ran towards the exit. "The suspect did not know the victims directly involved," Michalyshen told CTV News. "In my understanding, they were customers within the business." Police said the victims include a 57-year-old woman, a 30-year-old woman, and a 75-year-old man. While the injuries to all three were serious, Michalyshen said one of the victims suffered 'more serious' injuries. About a half hour after the stabbings, officers arrested a 24-year-old woman along the nearby riverbank behind the first 100 block of Roslyn Road. She is facing several charges, including aggravated assault and two counts of assault causing bodily harm.  winnipeg.ctvnews.ca

Lakeland, FL: 7-Eleven Armed robbery suspects in custody after I-4 chase from Polk to Hillsborough counties
Armed robbery suspects are in custody after leading deputies on an I-4 chase from Lakeland to Hillsborough County, according to authorities. The Polk County Sheriff's Office said the armed robbery happened at a 7-Eleven store on US 92 East in Lakeland just after 2 p.m. on Monday. Officials said the clerk and employees inside the store were not injured. fox13news.com

Concord, NH: Police searching for suspects accused of installing credit card skimming devices in stores
Concord police are looking for two men they say placed credit card skimmer devices on registers in two local stores last month. On Oct. 19, Concord police were notified by staff at the Walmart on Loudon Road that a loss prevention associate had found a credit card skimmer affixed to one of the registers in a self-checkout lane. Eight days later, on Oct. 27, Concord police were notified a loss prevention associate at the Market Basket on Storrs Street found a similar skimmer device attached to one of the registers in their self-checkout lane as well. Police believe both devices were installed by the same two individuals on Oct. 17. "Similar incidents are being investigated by law enforcement agencies throughout New England," Concord police said in a statement. The device obtains sensitive information from credit and debit cards, which is then relayed to a third party. "A telltale sign with these particular 'skimmers' is that the card chip reader slot is inoperable and appears 'jammed,' causing the customer to swipe the card so that the magnetic reader can steal the card information," Concord police said in a statement. Concord police released screen shots of two people they believe are involved in the incidents, captured from the store surveillance video.  unionleader.com

Oakville, ONT, Canada: Hatchet swung at Home Depot employee during theft
A 24-year-old man has been arrested after allegedly swinging a hatchet at a Home Depot employee in Oakville on Friday, Nov. 10. At around 8 p.m., an individual entered the 99 Cross Ave., store, grabbed a shopping cart and selected a hatchet along with various power tools, police said. It's alleged the man left the store without paying for any of these items and when confronted by loss prevention he swung the hatchet at the employee. The suspect eventually fled the scene on foot. No one was injured during this incident.  insidehalton.com

Clifton Park, NY: New York State Police arrest two following a violent Clifton Park shoplifting incident; LP injured

Philadelphia, PA: Residents scared, vigilant after 5 brutal armed robberies in Northeast Philadelphia

Fairfax, VA: Four convenience stores robbed minutes apart in Fairfax County

San Francisco, CA: San Francisco Stung by Surge in ATM Thefts, Businesses and Police Grapple with the Growing Menace

Dyersville, IA: Employee stole $30,000 from Casey's in Dubuque County



Boscov's - Clifton Park, NY - Robbery
C-Store - Columbus, GA - Armed Robbery
C-Store - Lakeland, FL - Armed Robbery
C-Store - Fairfax, VA - Armed Robbery
C-Store - Fairfax, VA - Armed Robbery
C-Store - Fairfax, VA - Armed Robbery
C-Store - Fairfax, VA - Armed Robbery
C-Store - Elizabeth, NJ - Armed Robbery
CVS - Washington, DC - Armed Robbery
Cellphone - Folsom, CA - Armed Robbery
Clothing - Walnut Creek, CA - Burglary
Electronics - San Francisco, CA - Armed Robbery
Gas Station - St Louis, MO - Armed Robbery
Gas Station - Southbury, CT - Robbery
Handbags - Harris County, TX - Robbery
Jewelry - Norman, OK - Robbery
Jewelry - Fayetteville, AR - Robbery
Jewelry - Pensacola, FL - Robbery
Jewelry - Las Vegas, NV - Robbery
Jewelry - Lebanon, IN - Robbery
Jewelry - El Cajon, C A- Robbery
Jewelry - Dallas Tx - Robbery
Jewelry - Lancaster PA - Robbery
Jewelry - Algonquin, IL - Robbery
Jewelry - FT Worth TX - Burglary
Jewelry - Jacksonville, FL - Burglary
Jewelry - Valparaiso, IN - Armed Robbery
Vape - San Jose, CA - Burglary                                              


Daily Totals:
• 24 robberies
• 4 burglaries
• 0 shootings
• 0 killed

Click to enlarge map



None to report.

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Loss Prevention Manager (House of Sport)
Boston, MA - posted October 10
As a Loss Prevention Manager, you will support the Store Leadership team in achieving company objectives by managing all Loss Prevention programs and policies within the store. This key role will have the tremendous responsibility of keeping our associates, customers and our store safe...

District Asset Protection Partner
Tucson and Chandler/Phoenix, AZ Area - posted September 27
The Asset Protection (AP) Partner is a strong communicator, advisor, investigator, and compliance partner. This role is responsible for asset protection program execution at all levels and implementing methods to prevent, and control losses, in support of protecting company assets. This role collaborates with store teams, Human Resources, Supply Chain, and District Management...

Asset Protection Specialist
Newburgh, NY - posted September 25
The Asset Protection Specialist role at Ocean State Job Lot is responsible for protecting company assets and monitoring store activities to reduce property or financial losses. This role partners closely with store leadership and the Human Resources team, when applicable, to investigate known or suspected internal theft, external theft, and vendor fraud...

Security Director
Chicago, IL - posted September 7
Reporting to the VP of Corporate Security, the Director of Corporate Security is a professional security practitioner that acts as an advisor/consultant to the assigned Property Management Group. Responsibilities include monitoring security vendors' performance, evaluating for contract compliance, and serving as a program quality control manager...

District Asset Protection Manager
Washington, DC - posted August 31
The MidAtlantic Division has an opening for a District Asset Protection Manager in Northern Virginia. This person will support Fairfax, Arlington, and Loudoun counties. This is a salary role with up to 70% travel within the assigned district. District Asset Protection Manager will provide positive/proactive leadership, and instruction in the area of Security/Asset Protection...

Corporate & Supply Chain Asset Protection Leader
Quincy, MA - posted August 3
The primary purpose of this position is to manage the Corporate Asset Protection function for all US Support Offices and Supply Chain. Direct team in the design, implementation and management of physical security processes and equipment to ensure facilities are considered a safe and secure environment for all associates and external parties...

Occupational Health & Safety Manager
Mount Horeb, WI - posted July 27
This role is responsible for examining the workplace for environmental or physical factors that could affect employee or guest health, safety, comfort, and performance. This role is also responsible for reducing the frequency and severity of accidents. To be successful in the role, you will need to work closely with management, employees, and relevant regulatory bodies...

Region Asset Protection Manager
Jacksonville, FL - posted October 24
Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...


Regional AP Mgr - South FL Market - Bilingual required
Miami, FL - posted August 8
Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...

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Listening and hearing what your internal customers are saying is critical if you expect to be successful with any program or project. Oftentimes, the speed of delivery negatively impacts the process of success and keeps us from hearing exactly what we need to hear when we so passionately roll out our programs and projects. After testing and reviewing our plans and being so committed to our beliefs, we oftentimes don't hear our retail partners once we've committed ourselves to a specific path. And sometimes it's not what they say that's important as much as what they don't say or as much as what they quietly say beneath their breath or maybe even how they react. Whenever you're rolling out a new program or project, use those interrogative skills, in a positive way, and read the reactions of your internal customers because they will determine the success regardless of how good it is.

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