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LP Vendors Hit By Sophisticated Phishing Hackers
Tuesday's Email PDF Attachment: "October 2023_Proposal Spreadsheet With ___

Tuesday I received an email from another well known vendor's vice president with a PDF attached proposing something. Obviously interested in working with them but cautious about the validity I emailed the executive separately asking if it was indeed valid.

Checking LinkedIn to verify his employment because the bird on my shoulder was screaming at me. And he was apparently still there.

Within eleven minutes he responded saying yes, it's valid.

So, I attempted to open it. All the while that bird was still screaming. And I've been bragging about how good I am at avoiding hackers.

But he responded in eleven minutes. And I know of this executive.

Within minutes I knew what had happened.
The hacker himself responded to me.

With my computer now having issues I emailed another senior at this vendor and he confirmed my fears. The hacker started with them.

Wednesday all heck broke out. Took control of outlook. With activity logging from Texas and Arizona.

Changing passwords and repairing the system took all day yesterday. And now responding to the folks who got an email from me.

Do Not Click - If you did change your password to office now. We apologize for not seeing it and for anyone it was passed to.

Interface Integrates i3 Cloud Video Platform with Its Monitoring Centers

The integration enables multi-location retail and restaurant chains to combine advanced monitoring capabilities with a powerful cloud-based video surveillance and analytics solution

St. Louis, MO (October 12, 2023) - Interface Systems, a leading managed service provider of business security, actionable insights, and purpose-built networks for multi-location retail and restaurant chains today announced that it has expanded its customer offering by integrating the i3 International cloud-based video management and analytics platform into its interactive Security Operations Centers (iSOCs).

Interface iSOCs can now leverage real-time security camera feeds or access recorded footage captured by the i3 platform. The iSOC staff can easily search for video footage, gather video evidence associated with security events, verify alarm events to eliminate false alarms, and provide security escorts when customer store locations open and close. In addition, the integrated solution allows iSOC staff to access microphones and speakers deployed at customer sites to hear and speak to associates via the i3 video feeds.

Read more in the Vendor Spotlight column below


The U.S. Crime Surge
The Retail Impact

NRF's Fight Retail Crime Day Webinar
NRF LP: Combating Organized Retail Crime
NRF is leading the charge to unite the retail industry in keeping our communities safe and combating the alarming rise in organized retail crime. Ahead of Fight Retail Crime Day, join NRF and other LP retail professionals on Wednesday, Oct. 18, for the "Combating Organized Retail Crime" webinar.

During the webinar, you and other retailers will gain valuable insights from experts who will share the findings of the latest National Retail Security Survey and learn how you can play a pivotal role in driving change on Fight Retail Crime Day taking place on October 26, 2023

This members-only webinar is closed to the press and off the record.
Webinar Registration

ORC Gangs Must Be Toppled to Stop the Surge in Crime Closures
Opinion: Retail chains are closing stores over crime & theft. There are better ways to deal with shoplifting
Two things can be true at the same time.
Businesses say an epidemic of shoplifting is roiling the retail industry, leading them to make tough decisions about the need to close stores in some communities to stem losses.

But what's also true, is that the
communities where businesses are closing down stores are often left feeling bereft and abandoned once the establishments are gone. The loss of a major store can be a massive inconvenience - even a hardship - for communities where there are precious few shopping options.

Its announcement a few weeks back that it would close a number of outlets in urban areas on October 21 has drawn a lot of attention to Target, a company that has a net worth of nearly $50 billion. The company says it s
tands to lose a half a billion dollars this year because of theft.

But as CNN reported recently, the retail industry's own numbers on losses caused by theft cast doubt on their claim that the problem of "shrink" as it's called in the industry, is worsening. It seems that
retailers may be blaming theft for losses when they don't actually know the cause.

the ones who are hurt most by closures are customers in many urban communities who suddenly find they have nowhere to shop. A former council member in Oakland, California told a local television station that their area's Target - one of the stores that the corporation has decided to close - had been the first major retailer to arrive in the neighborhood in decades.

Whatever the cause and whatever the scope of the problem,
something has to be done to address retail losses caused by crime. But there must be a better solution than pulling up stakes and fleeing communities in need. One thing they could do is focus their efforts on organized crime gangs that fence stolen merchandise online.

Another federal bill that might make a difference if it becomes law is the
Combating Organized Retail Crime Act, which would, among other measures, establish a multi-agency bureau to investigate retail crime. The agency would compile data at the federal and state level on organized crime rings that prey on retailers. And, it would stiffen penalties on those found guilty of committing multiple acts of theft by aggregating the dollar amounts of the items stolen. After a specific dollar amount is reached, the offender could be charged with a felony.

Some of the initiatives being introduced give me hope that the
members of crime syndicates responsible for the thefts will be brought to justice. If they are, the stores in these communities will feel like safer places to operate, and that will encourage business to remain the vital resource they are for people who shop there. cnn.com

Could This Be a Solution to Flash Mob Thefts?
Op-Ed: To Stop Flash Mob Robberies, Stores Could Adopt Membership Model
If our elected
representatives are unwilling to repeal Proposition 47, a failed experiment in criminal justice reform, then California businesses should consider turning their stores into membership-based establishments. This approach offers an effective means to deter shoplifting by mandating that shoppers provide identification before entering, enabling stores to better address theft without relying solely on law enforcement.

A retailer can
install surveillance equipment and place detection gates at the exits to help reduce shoplifting. Stores can also hire security to detain shoplifters who are caught stealing. But if weak laws such as Prop. 47 are not repealed, law enforcement will only be able to cite and release shoplifters who will simply return to steal again.

Prop. 47 emboldens criminals who routinely steal from stores. If a shoplifter is arrested and the amount they took is under $950, they are simply issued a notice to appear in court. They are free roam the streets with impunity to steal again, oftentimes the very same day.

Costco has a membership-only business model, which means consumers pay a fee to access lower-cost products. Costco's model is working as their inventory losses due to theft have remained largely unchanged while retail giant Target said its losses from theft will balloon to more than $1 billion in 2023, up $500 million over last year.

Charging a membership to shop may not seem fair to people on fixed incomes or who simply do not have the means to pay for it.
The solution is to provide these individuals with a free membership. However, they would need to abide by the membership rules that include showing their card upon entering the store and providing security with their receipt before leaving the store.

Shoppers who do not follow the store membership policy or break the rules
will simply have their memberships revoked and will need to seek out non-membership stores to shop at.

membership-only business model is a practical solution. Those who invest in a membership will ultimately save money as they will not be paying for price hikes associated with shoplifting. timesofsandiego.com

Shopping Center Landlords' Ongoing Feud With Target Over Crime Closures
Landlords Claim Target Is Using Crime To Deflect From Its Other Problems
Landlords of shuttered Target stores are striking back against the retailer after it cited rampant crime as the
reason for closing nine stores.

In a statement last week, Target said its decision
followed a wave of shoplifting that compromised safety while simultaneously hindering profits. But owners of affected shopping centers told Bloomberg that hits to Target's bottom line are driven by more factors than the company is willing to admit.

Target's decision to shut down its Harlem, New York, store came as a surprise to landlord David Blumenfeld, principal at Blumenfeld Development Group, as
the company had never raised concerns about theft, he told Bloomberg.

Target has already signed a new lease for a smaller location nearby, undercutting its claims that crime is the issue, he added. Instead, Blumenfeld said, the company is coming to terms with its inability to successfully operate large-format stores in big cities.

Shoplifting and vandalism were also cited as reasons behind Target's decision to shutter its store in Pittsburg, California,
despite having 18 years remaining on its lease.

The company had never complained about crime and was in talks to extend its lease, Sierra Pacific Properties President Doug Messner told Bloomberg. Target abruptly pulled out of negotiations in an attempt to strong-arm the state into doing more about organized retail crime, he claimed.

U.S. retailers such as Walmart, Dollar Tree and Nordstrom have been vocal about the impact of organized retail crime on profits, but
Target is the first to use theft as a reason to close stores.

Target stores saw a 120% increase in theft incidents involving violence or violent threats during the first five months of this year, Cornell said during the earnings call. bisnow.com

Data Paints 'Complicated' Picture of Areas Where Target is Closing Stores
Target says it's closing 9 locations over crime, but New York City crime stats surrounding its East Harlem store tell another story

City crime stats show that shoplifting rates are higher near stores that are staying open.

When Target announced nine store closures, it gave a rationale that few retailers ever say out loud - theft. While
theft is frequently speculated as the cause for a store closure, companies rarely specifically note it.

Publicly available crime stats do not appear to support the company's claim that incidents of nonviolent shoplifting or violent robberies are trending up.
The data does not indicate that closing stores are in areas hit harder by shoplifting than nearby stores the company plans to keep open.

While city-level crime stats do not necessarily represent a comprehensive or conclusive picture of the challenges confronting retailers, similar
data from New York, San Francisco, and Seattle complicate the explanation Target provided last week.

Positioned in a large shopping plaza with multiple other retailers, Target's 117th Street address is a locus of shoplifting reports for the New York City Police Department's 25th Precinct, with
more than 200 incidents of "larceny from a store" during the first six months of this year.

But when compared with other areas of Manhattan where stores are set to remain open,
East Harlem hardly registers on a heat map of retail-crime reports. The company plans to open a location on 125th Street - less than 2 miles from the East Harlem store. businessinsider.com

   RELATED: Full list of Target's ORC-related closures

Express is Ditching San Francisco Amid Crime & Safety Crisis
Another retailer ditches San Francisco - as new manager of troubled mall hires off-duty cops and K9s to improve safety in half-vacant shopping center

The closure comes a day after a San Francisco judge appointed Gregg Williams to 'take possession, custody and control' of the troubled San Francisco Centre

Fashion store Express announced its plans to vacate its 301 Geary Street location Tuesday, a day after a San Francisco Superior Court judge appointed Gregg Williams to 'take possession, custody and control' of a troubled San Francisco Centre.

Signs stationed outside the Express's storefront in the morning laid bare the latest casualty to the city's Union Square, which for more than a year has been
overrun with crime, encampments, and increasingly open drug markets.

A few blocks away, at the home of what was once the world's largest Nordstrom store, Williams aired plans to
retain a third-party security consultant and guards to regain control of the center, now half-vacant after the departure of Westfield Mall.

latest casualties of the so-called 'retail apocalypse,' both come as stores continue to flee the once iconic neighborhood en masse, many after decades in their respective digs. Express, having opened ten years ago in the historic building a stone's throw from the iconic Hotel St. Francis - is no different. dailymail.co.uk

NYPD & Police Nationwide Go On Alert
NYPD orders all cops to report in uniform after ex-Hamas chief calls for global protests
The NYPD has ordered all cops to report in uniform
starting Friday in anticipation of potential unrest stemming from a call by the former leader of Hamas to stage global demonstrations in support of Palestinians.

"All uniformed members of the service in every rank, will perform duty in the uniform of the day and be prepared for deployment," read a Wednesday night memo sent to all NYPD members. The NYPD is also beefing up security at all of its 77 police precincts, assigning additional cops to monitor entryways and parking areas at the stationhouses, according to the internal memo.

Additionally, the department
activated its Joint Operations Center (JOC) at its Manhattan headquarters in anticipation of possible mayhem. nypost.com

As pro-Israeli and pro-Palestinian protests sweep U.S., police worry about clashes
"There was an astonishing amount of police," said a Palestinian activist who organized the Times Square rally.

Fearing outbreaks of violence as supporters of Israel and the Palestinian cause square off in the wake of Hamas' terror attack on Israel,
police in cities across the country have been sending extra officers to protests and are ratcheting up security at potential targets like mosques, synagogues and consulates.

Los Angeles Police Chief Michel Moore sent extra patrols to neighborhoods with large Jewish and Muslim populations as a precaution Saturday, just hours after Hamas militants launched a series of deadly raids inside Israel, NBC News has confirmed.

Kirkland, Washington, police had to intervene Sunday after scuffles broke out between pro-Israeli and pro-Palestinian demonstrators.

San Francisco, police were called in after thousands of pro-Palestinian demonstrators were confronted Sunday by a much smaller group of Jewish protesters and eggs and water bottles were thrown.

New Jersey, police vehicles were parked outside many synagogues and mosques Monday. nbcnews.com

57% Decrease in Law Enforcement Deaths - 92 Year-to-Date
11 Deaths in September: 7 Auto/Vehicle-Related, 2 Gunfire, 2 Health, 1 Fall
In September, 11 law enforcement officers died in the line of duty. The cause breakdown (September 2023 only) is: 4 automobile crashes, 1 fall, 1 duty related illness, 2 gunfire, 1 heart attack, 1 struck by vehicle, and 2 vehicular assault. This means that the year-to-date total for line of duty deaths is at 92, a 57% decrease from the same time last year.

The Officer Down Memorial Page extends our deepest condolences to the families, friends, and agencies who lost a loved one to a line of duty death this past month. We encourage our supporters to read the memorials of each of the officers who died in the line of duty. odmp.org

Mob-led Theft is Costing the Retail Industry Billions. We Need More Than Just Store Security to Stop It

How Bad is Organized Retail Theft Affecting Missouri?

Nashville, TN: Retail crime rising as thieves target Green Hills mall 3 times in 3 weeks

Corporate White Collar Crime

Kenneth Cole's Brother - Neil Cole Founder & Former CEO of Iconix Brands
Gets 18 Months

Powerful family in the retail world & A Global Scheme

DOJ: Former CEO Of Iconix Brand Group Gets 18 Months In Prison For Accounting Fraud
Southern District of New York, announced earlier today that NEIL COLE, the former Chief Executive Officer of Iconix Brand Group, Inc. ("Iconix"), was sentenced today in Manhattan federal court to 18 months in prison for participating in a scheme to
fraudulently inflate Iconix's revenue and earnings per share, making false filings with the U.S. Securities and Exchange Commission ("SEC"), and misleading the conduct of audits. In November 2022, a unanimous jury found COLE guilty following a four-week retrial before U.S. District Judge Edgardo Ramos, who imposed today's sentence.

Through the scheme,
COLE caused Iconix to report fraudulently inflated revenue and EPS figures to the investing public. COLE did so, in part, to ensure that the reported figures met analyst consensus and to fraudulently convey the impression to the investing public that Iconix was growing quarter after quarter, as COLE had touted to the investing public.

In addition to his prison term, COLE, 66, of New York, New York, was sentenced to three years of supervised release and ordered to pay forfeiture in the amount of $790,200. justice.gov

About: Iconix owner of the some of the world's most recognizable brand IP and the premier provider of brand management solutions to brand owners globally.

With 28 brands in 100+ countries and over $5B in sales. "Partner to the world's leading retailers."

Cannabis Manufacturer & Retailer Defrauded Investors of $14M
DOJ: Two New Jersey Men Plead Guilty To Defrauding Investors In Hemp Company

Vitaly Fargesen and Igor Palatnik Misappropriated Approximately $4 Million of Investor Funds

Southern District of New York, announced today that
VITALY FARGESEN and IGOR PALATNIK each pled guilty to one count of conspiring to commit securities fraud and one count of conspiring to commit wire fraud in connection with their fraudulent scheme to defraud investors in CanaFarma Corp. and later CanaFarma Hemp Products Corp. (together "CanaFarma") by soliciting funds based upon false and misleading representations, failing to invest investors' funds as promised, and secretly misappropriating millions of dollars of CanaFarma funds. FARGESEN and PALATNIK pled guilty today before U.S. District Judge Loretta A. Preska.

CanaFarma was a privately held Delaware corporation with offices in New York, New York. Listed on the Canadian Stock Exchange, and beginning on or about March 23, 2020, CanaFarma was listed on the Frankfurt Stock Exchange. CanaFarma marketed itself to the investors as
a "fully integrated cannabis company addressing the entire cannabis spectrum from seed to delivery of consumer products."

FARGESEN, 54 of New Jersey and PALATNIK, 49, of New Jersey, devised and carried out a scheme to defraud CanaFarma's investors by
soliciting approximately $14 million in funds, including investments in private shares of CanaFarma, with false and misleading representations concerning the company's management, products, and financials; failing to invest investors' funds as promised; and secretly misappropriating at least $4 million of CanaFarma funds for their own benefit. Lying to investors regarding CanaFarma's actual and anticipated operations, attempting to artificially inflate CanaFarma's reported revenue, making false statements to CanaFarma's auditors, and misappropriating millions of dollars of investor funds. justice.gov



Are Your Stores Ready for More OSHA Inspections?
Boost in OSHA Inspections Expected for High-Risk Retailers
Warehouse, processing and distribution facilities serve a crucial role in many retailers' supply chains, especially those relying primarily on e-commerce, as such facilities provide space for inventory storage and assist with order fulfillments.
Retailers' use of these facilities has increased steadily in the last 10 years, with more than 1.9 million people employed in warehouse, processing and distribution facilities. The growing use of these facilities, however, comes with the risk of employee injuries and, in turn, potential legal risks associated with such injuries. U.S. Bureau of Labor Statistics (BLS) data shows injury and illness rates for these establishments are higher than in private industry overall and, in some sectors, more than twice the rate of private industry.

The National Emphasis Program (NEP) will focus on
identifying and eliminating health and safety hazards in the industry by conducting inspections. The NEP will not only target classic warehouse, processing and distribution settings, but also high-injury-rate retail establishments, as many retail establishments have the same or similar hazards as warehousing and distribution facilities, particularly in loading and storage areas.

High-injury-rate retail establishments include employers with the following North American Industry Classification System (NAICS) codes:

• Home centers.
• Hardware stores.
• Other building material dealers.
• Supermarkets and other grocery stores (except convenience stores).
• Warehouse clubs and supercenters.

High-injury-rate retail establishment inspections will focus on loading and storage areas, but
OSHA may expand an inspection's scope when evidence shows violations may exist in other areas of the establishment. Inspections of distribution, warehousing and storage facilities will focus on hazards common to those industries, including powered industrial vehicle operations, material handling and storage operations, walking-working surfaces, means of egress, and fire protection. Heat and ergonomic hazards may also be considered.

Retail employers using warehouses and processing facilities and those deemed high-injury-rate retail establishments should be prepared for an uptick in inspections and enforcement activities by OSHA throughout the duration of the NEP, which is set to expire in three years. The NEP's specific categorization of retailers, as well as OSHA's recent citations against online order shipment facilities, suggests retail employers may face particular scrutiny shrm.org

100K Drug Overdose Deaths in 2022
Understanding the Flow of Fentanyl
Terrorism poses a strong threat to civilians in the United States, but
drugs kill and harm more people annually in America than terrorists do, according to the U.S. Department of Homeland Security's (DHS's) Homeland Threat Assessment 2024.

The drugs that DHS is tracking are increasingly lethal because traffickers in Mexico and the United States use various additives-like xylazine and fentanyl-when they counterfeit prescription pills. Preliminary data from the U.S. Centers of Disease Control and Prevention indicates that
more than 100,000 Americans died from drug overdoses in 2022; synthetic opioids-which include fentanyl and tramadol-accounted for roughly 75 percent of overdoses during the past year.

"Domestic drug traffickers have gained more influence over the composition of fentanyl pills available in the United States and have
distributed potentially more deadly mixtures of the drug to both witting and unwitting users," according to the DHS assessment. "U.S. law enforcement seizures of pill presses purchased online have increased, suggesting these U.S.‑based traffickers are pressing a highly toxic combination of drugs into different types of pills."

How does fentanyl flow around the world? Read here: asisonline.org

Judge to Starbucks: Turn Over Your Documents

Federal court enforces US Department of Labor subpoena seeking documents to investigate Starbucks Corp.'s response to worker organizing campaigns

SEATTLE - A federal court in Seattle has ruled that Starbucks Corp. must comply with a U.S. Department of Labor administrative subpoena that seeks documents needed in an investigation by the department's Office of Labor-Management Standards into money spent by the company related to worker organizing campaigns. The court has given the company 14 days to provide the documents. To determine compliance with the Labor-Management Reporting and Disclosure Act.

The court's action follows the department's May 2023 filing of its petition against Starbucks Corp. after
the company refused to provide documents sought in the subpoena. The department had requested Starbucks provide documents related to an investigation by the department's Office of Labor-Management Standards of expenditures by the company during a worker organizing campaign in Buffalo, New York. dol.gov

Will Grocery Outlet Find Room for 4,000 Stores?

Chipotle is raising prices for the 4th time in 2 years


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Interface Integrates i3 Cloud Video Platform with
Its Monitoring Centers

The integration enables multi-location retail and restaurant chains to combine advanced monitoring capabilities with a powerful cloud-based video surveillance and analytics solution

St. Louis, MO (October 12, 2023) - Interface Systems, a leading managed service provider of business security, actionable insights, and purpose-built networks for multi-location retail and restaurant chains today announced that it has expanded its customer offering by integrating the i3 International cloud-based video management and analytics platform into its interactive Security Operations Centers (iSOCs).

Interface iSOCs can now leverage real-time security camera feeds or access recorded footage captured by the i3 platform. The iSOC staff can easily search for video footage, gather video evidence associated with security events, verify alarm events to eliminate false alarms, and provide security escorts when customer store locations open and close. In addition, the integrated solution allows iSOC staff to access microphones and speakers deployed at customer sites to hear and speak to associates via the i3 video feeds.

Speaking about i3 International's partnership with Interface, Vy Hoang, Chief Customer Officer, i3 International said, "Our primary value proposition is our AI algorithm that accurately detects events or objects of interest from a wide variety of camera equipment on-premises or in the cloud. In large deployments involving hundreds of locations, a partner like Interface can leverage the capabilities of our platform and offer actionable insights at scale. We chose to work on this product integration effort with Interface, as we had a comprehensive view of how Interface's expert intervention specialists are able to secure customers from their sophisticated monitoring centers."

Multi-site, consumer-facing businesses such as retail chains and restaurant brands that are looking to upgrade business security now have the option to deploy a powerful cloud-based AI video surveillance with data analytics, backed by advanced Interface remote monitoring intervention specialists.

"Interface's growth strategy hinges on our innovation and commitment to delivering superior outcomes for our customers. Through the integration of our iSOC with the i3 platform, we empower customers to access advanced video management and alerting features in the cloud. Moreover, we extend these capabilities to our trained intervention specialists, enabling them to take decisive action in de-escalating risky situations or contacting law enforcement as needed," explained Brian Garavuso, Chief Technology Officer at Interface Systems.

Interface will continue to expand the capabilities of its iSOC technology stack by rolling out deeper integrations with a wide range of technology solutions such as alarms, video management systems, and recording devices. According to Garavuso, "The goal of these integrations is to offer customers the opportunity to extend the capabilities of their security solutions to our iSOC with minimum additional effort. We believe asset protection and loss prevention teams can maximize business security ROI and proactively deal with threats when they choose to work with Interface."







FBI's 'Cyber's Most Wanted List': BEC Gang Gets Federal Prison
DOJ: Nigerian National Extradited to Nebraska to Face Fraud Scheme Charge
DOJ announced the extradition of
Alex Ogunshakin, 40, of Nigeria, to the District of Nebraska on a Conspiracy to Commit Wire Fraud Indictment, filed in August 2019 in Omaha, Nebraska.

Ogunshakin, who was on the
FBI Cyber's Most Wanted List, is alleged to have participated in a business email compromise (BEC) scheme from January 2015 to September 2016. The BEC scheme defrauded businesses in the District of Nebraska and elsewhere of more than $6 million. According to the indictment, Ogunshakin's co-conspirators posed as the chief executive officer, president, owner, or other executive of the targeted company. Using e-mail accounts spoofed to make it appear as though they were from the company's true business executive, Ogunshakin's co-conspirators directed business employees or recipients of the e-mail to complete wire transfers. The business employees, believing the requests were legitimate, complied with the wire transfer requests and wired the money as instructed by Ogunshakin's co-conspirators.

Some of Ogunshakin's
co-conspirators have already been convicted and sentenced. Other co-conspirators remain at large.

Adewale Aniyeloye,
96 months, $1,570,938.05 in restitution.
Pelumi Fawehinimi,
72 months, $1,014,159.60 in restitution.
Onome Ijomone,
60 months, $508,934.40 in restitution. justice.gov

Cyber Security Awareness Month Recognized Globally
National Retail's Timely Collaboration with Ignite Systems Amidst Cyber Security Awareness Month 2023
As October marks the annual Cyber Security Awareness Month for 2023 we are excited to announce a timely and ground-breaking collaboration between the National Retail Association and Ignite Systems. This will be a game-changer for small businesses and the retail sector.

AdvertisementWhat is 'Cyber' and 'Cyber Security'?
The term 'cyber' relates to information technology, virtual reality, and computers.
Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks.

Cybercrime (tech-enabled crime) impacts all businesses in many ways. Attacks are opportunistic, unsophisticated, and masked to look familiar. The impact of a cyber-attack is immediate and significant. The
average cost per cybercrime reported by small businesses is $40,000. There are over 76,000 cybercrime reports annually - 1 every 7 minutes.

Why Cyber Security Matters More Than Ever

Every business, regardless of size, must address the escalating cyber risks. The federal government's proposed changes to the Privacy Act add urgency to this issue, as
95% of actively trading Australian businesses will need to comply with stringent data protection measures or face penalties. nationalretail.org.au

'SEO Poisoning Campaign'
Data Thieves Test-Drive Unique Certificate Abuse Tactic

An SEO poisoning campaign is spreading the RecordBreaker/Raccoon Stealer and LummaC2 infostealers by attempting to confound software certificate checks.

Attackers are employing a new type of certificate abuse in
an attempt to spread info-stealing malware, with the aim of collecting credentials and other sensitive data. In some instances, the goal is to steal cryptocurrency from Windows systems.

The campaign uses search engine optimization (SEO) poisoning to
deliver search results featuring malicious pages promoting illegal software cracks and downloads. In the background, the pages deliver remote access Trojans (RATs) known as LummaC2, and RecordBreaker (aka Raccoon Stealer V2) researchers from South Korea-based AhnLab revealed in a blog post on Oct. 10.

the malware uses abnormal certificates featuring Subject Name and Issuer Name fields that have unusually long strings, which means they require specific tools or infrastructure to inspect the certificates and are not visible in Windows systems.

The latest sample currently in circulation
consists of a string with a URL-encoded malicious script designed to download and execute PowerShell commands from a specific address, although the sample observed by researchers was unsuccessful in both downloading and execution. darkreading.com

Automatic Spyware Downloads Targeting Computers
Cybersecurity expert reveals 4 words you should never click on - or risk bank fraud
A cybersecurity expert from McAfee - the antivirus brainchild of eccentric businessman John McAfee - is warning of ways that
spyware can easily make its way onto your computer or smartphone to drain your bank account.

Avoid downloading files from untrusted sources," the unidentified employee said, per the Sun, adding that file-sharing programs like torrents are especially perilous. The worker noted that the age-old risk of pop-ups is as dangerous as ever, too.

Never click 'Agree,' 'OK,' 'No,' or 'Yes' in a pop-up, as these actions can trigger an automatic spyware download," they warned.

"By stealthily recording sensitive personal and financial information, like usernames, passwords, and credit card numbers, [spyware] presents a significant risk to a user's identity," the employee added.

AI, meanwhile, is also posing a substantial risk to individuals through its ability to personalize phishing scams, warns Lisa Palmer, an AI strategist for consulting firm AI Leaders. nypost.com

Endpoint malware attacks decline as campaigns spread wider
In Q2 2023, 95% of malware now arrives over encrypted connections, endpoint malware volumes are decreasing despite
campaigns growing more widespread, ransomware detections are declining amid a rise in double-extortion attacks, and older software vulnerabilities persist as popular targets for exploitation among modern threat actors, among other trends, according to WatchGuard.

"There is no single strategy that threat actors wield in their attacks and certain threats often present varying levels of risk at different times of the year.
Organizations must continually be on alert to monitor these threats and employ a unified security approach, which can be administered effectively by managed service providers, for their best defense," Nachreiner continued. helpnetsecurity.com

How cyber fusion is helping enterprises modernize security operations

Microsoft Patch Tuesday Haunted by Zero-Days, Wormable Bug








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We'd greatly appreciate if you would vote
Sapphire Risk Advisory Group for

"Cannabis Consulting Firm of the Year"

The winners will be announced on stage at The Pearl Theater at the Palms Casino Resort in Las Vegas on November 30, 2023.

Vote for Sapphire Here


Keeping Your Cannabis Stores Safe Over the Spooky Holiday
Creating a Halloween Security Plan is Key as Cannabis Sales Increase Over Holiday
Halloween is coming up, and while this holiday isn't weed specific, Halloween conjures up a large increase in cannabis sales across the country.
Halloween now has the third highest cannabis sales of any American holiday. As cannabis legalization continues to spread, cannabis sales and use during Halloween, or "Halloweed," are increasing. In 2016, the state of Washington generated $2.11 million in cannabis sales on Halloween compared to $1.39 million the previous year.

While increases in sales and customers are great for business,
if not managed correctly, they can pose a serious security risk for the business.

Managing an Increase in Sales

Dispensary management should
ensure that the facility is well-staffed to accommodate the increase in sales. More employees and security personnel should be scheduled to conduct sales, assist customers, and enforce occupancy limits. Increasing the number of employees in the store not only produces better customer service, but also improves the dispensary's security. Excellent customer service forces potential criminals to think twice before they decide to commit a crime.

Potential criminals look for opportunities that are fast, easy, and low risk.
Ensuring the business is fully-staffed to prepare for the increase in sales should be an important part of any dispensary's Halloween security plan.

Managing an Increase in Customers

To prevent potential criminals from exploiting the business, dispensary managements should
set occupancy limits for the facility as part of their Halloween security plan. For dispensaries that typically do not impose limits, it is important to prevent the dispensary from becoming more crowded than management can control. When an occupancy limit is in effect, an employee or security guard should be placed at the entrance informing customers of the limit and allowing only the number of customers that can be handled by employees at one time into the dispensary.

Creating a Halloween Security Plan

Dispensary management should
test all security and alarm devices to ensure they are in proper working order. Management should also review the security plan and signs of internal and external theft with employees. Halloween security measures aim to better protect the business and its employees and can be used on other holidays or whenever the dispensary is faced with increases in sales and customers. sapphirerisk.com

Will This Trigger Safety/LP Concerns?
Georgia will be 1st state to allow pharmacies to sell medical marijuana
Georgia soon will become the
first state in the nation to offer medical marijuana products at independent pharmacies, state officials said.

AdvertisementThe Georgia Board of Pharmacy began accepting applications this week, and nearly 120 pharmacies have agreed to provide medication from Botanical Sciences, one of the state's two licensed production companies, The Atlanta Journal-Constitution reported. It will likely take a few weeks before medical marijuana is available in pharmacies. After they submit applications, inspections will be required before the board grants approval.

Medical marijuana is only available to
Georgians with approval from a physician to treat severe illnesses including seizures, terminal cancers, Parkinson's disease and post-traumatic stress disorder. Low THC oil can contain no more than 5 percent THC, the compound that gives users a high.

The expansion of medical cannabis sales into drug stores will put low THC oil within reach of many more patients, adding to the state's seven dispensaries that have opened since April.

Patients will be able to buy cannabis oil at pharmacies if they show a state-issued low THC oil registry card and identification.

Pharmacists have been fielding questions from patients for years without ever having the ability to do anything about it," said Gary Long, CEO for Botanical Sciences. "Finally, they have the ability not just to give people advice but provide them with the therapies they've been seeking." cannabisbusinessexecutive.com

Thieves Target Cash-Heavy Cannabis Shops
Cannabis shops prove easy prey for criminals
Crimes at licensed Los Angeles cannabis shops have risen sharply in 2023. In the second quarter, there were 73 crime reports, according to publicly available Los Angeles Police Department data. That is up 70% from the same period in 2022. The third quarter count this year was 34 crimes.

In the first nine months of 2023, there were 151 crime reports at Los Angeles medical and recreational cannabis dispensaries, putting the city on pace to record the
highest number of incidents ever at these businesses. The annual high was the 165 crimes recorded last year.

There is a reason thieves target cannabis dispensaries:
a perception that they are flush with cash. Although cannabis is legal in California, it remains outlawed federally, and many cannabis companies have trouble opening bank accounts.

That means many shops
deal primarily in cash, which can attract criminal activity, said United Cannabis Chamber of Commerce Vice President Hirsh Jain. Thieves often pocket the money and turn stolen product over on the black market and at illicit shops.

The problem may be much greater than it appears.
For every licensed and regulated shop, there may be four black-market or unlicensed businesses, Jain estimated. Break-ins and other incidents at unlicensed stores are usually kept quiet, he said. kcrw.com

Cannabis company burglary caught on camera in Santa Cruz

Demand for cannabis classes grows after marijuana legalization in Minnesota




$19.5B Loss Worldwide in 2022
Package Theft Season is Here
The holiday season is the busiest time for package theft, as more and more items are delivered. For the 2023 holiday season alone, it is anticipated that between 850 million and 950 million packages will be delivered. This makes the season a prime target for package theft.

• Nearly eight in 10 Americans have had packages stolen from them in 2022.
• Eight U.S. states have made package theft a felony: Texas, Michigan, Oklahoma, Arkansas, Tennessee, Georgia, New Jersey and Kentucky.
• Porch pirates stole 260 million packages estimated at $19.5 billion in 2022

The median value of stolen merchandise was $50, with state-specific averages varying from $30 (Arizona) to $80 (Alaska). New Hampshire tops the list of states with the highest occurrences per 100,000 people at 158 thefts.

As the world's largest online retailer and marketplace, it's not surprising that the most packages stolen are from Amazon. USPS, FedEx and UPS are the most popular mail and package delivery services, but the USPS has the most packages stolen.
In all, porch pirates stole 260 million packages estimated at $19.5 billion in 2022.

There is a collective effort from consumers, retailers, carriers, and the government to help prevent package theft.
Eight US states have made package theft a felony: Arkansas, Georgia, Kentucky, Michigan, New Jersey, Oklahoma, Tennessee, and Texas.

Shippers are also fighting back when it comes to package theft with the use of artificial intelligence.
UPS has launched DeliveryDefense, an AI-powered approach to reducing the risk of delivery theft. The UPS tech uses historic data and machine learning algorithms to assign each location a "delivery confidence score," which is rated on a one to 1,000 scale. The technology analyzes address characteristics and generates a 'Delivery Confidence Score' for each address. If the address produced a low score, then a package recipient can recommend in-store collection or a UPS pick-up point. To meet the needs of more merchants, a web-based version is being launched for small- and medium-sized businesses in October. logisticsviewpoints.com

Repeat Package Thief To Get Mandatory 1 Yr. Fed Prison
DOJ: District Man Indicted on Enhanced Second Degree Theft for September Package Thefts Near H Street Corridor
WASHINGTON -Daniel Greene, 41, of Washington, D.C., was indicted today by a grand jury in the Superior Court of the District of Columbia on two counts of second-degree theft

On Sept. 16, 2023, at about 2:45 p.m., Greene approached homes in the 600 block of G Street NE and stole packages from the porches of two of them. He was stopped by members of the MPD while he was in possession of the stolen packages. Greene has more than
two prior theft convictions, though not from the same occasion, and therefore is subject to enhanced penalties for his alleged theft, including a mandatory minimum sentence of one year in jail justice.gov

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San Francisco, CA: $17,000 in apparel seized, arrests made in San Francisco Mission District fencing bust
Police recovered more than $17,000 in apparel from a street vending booth and made arrests during a bust of a suspected fencing operation in San Francisco's Mission District over the weekend. On Saturday, officers conducted an undercover operation on the 1800 block of Mission Street. With the help of retail loss prevention officers, police identified two illegal street vending booths that had suspected stolen merchandise. Police said the branded merchandise had branded retail store tags, security tags and antitheft devices attached to the clothing. Officers said the items on display were stolen from "numerous" retail locations across the Bay Area. According to the SFPD Investigations Bureau, impacted retailers included Victoria's Secret and Lululemon. 

Millsboro, DE: Wawa employee arrested in connection with the theft of nearly $11,000 in cigarettes
On Tuesday, a trooper was called to a Wawa in Millsboro, for a theft complaint. Witness interviews and a review of video surveillance revealed that a store employee had been
stealing cartons of cigarettes valued at approximately $10,800 since June and then reselling them to unknown people. The trooper met Switzer at the store and took him into custody without incident. Switzer was transported to Troop 7 and charged with one count of felony theft.  delawarebusinessnow.com

Charleston, SC: SC Lowe's stores targeted in retail theft ring, prosecutors say
Prosecutors said Lowe's stores in South Carolina were targeted in a fraud scheme that involved the return of stolen merchandise for credit. A federal grand jury in Charleston has charged three participants in what prosecutors described as a large theft ring targeting a major home improvement chain. Donovan Young, Aaron Young and James Hoffman were indicted Oct. 10 on six counts of fraud each. According to a documents filed with U.S. District Court, the trio and other unidentified co-conspirators
targeted an unspecified number of Lowe's stores across South Carolina by stealing merchandise and returning the goods in exchange for credit. The alleged crimes were traced back to April 2019. Prosecutors said the three men and other associates would return pilfered merchandise using fake IDs and claiming they hadn't kept the receipts "so he or she would be issued store credit in the form of a merchandise card," as is the policy at Lowe's. They would then sell the cards at a discount off the face value. The buyers included Young, Young and Hoffman, who would use them to purchase goods from the retailer, according to the indictment, which did not say what they did with the merchandise. Prosecutors cited four electronic card transactions from October 2021 totaling about $820 to establish wire fraud charges. A hearing in the case is scheduled for later this month. No attorney was listed for the three defendants.  postandcourier.com

Madera, CA: Man in hardware shoplifting spree sought, Madera PD says
The Madera County Sheriff's Office is asking for the public's assistance in identifying a man involved in a shoplifting spree. According to a City of Madera Police Department social media post, the man was seen walking out of a local hardware store with a portable generator worth over $1,500.  yourcentralvalley.com

Waterloo, Ontario, Canada: Police searching for eight suspects in Conestoga Mall theft
Waterloo regional police are looking for eight males in connection to a significant theft at Conestoga Mall in Waterloo Tuesday evening. Police say the masked suspects went into an electronics store and stole items before taking off. No one was hurt, but additional officers were brought in to monitor the area. On Wednesday morning, police released images of the suspects inside the store, grabbing merchandise including phones.
Police clarified they're not calling this a robbery.  kitchener.ctvnews.ca

Bloomington, IL: Bloomington police searching for shoplifting suspects
Police are asking for the public's help in identifying two women in a retail theft case. Bloomington police Facebook shows that a beauty supply store lost approximately $2,300 in products.


NRF has declared Oct. 26 as Fight Retail Crime Day

 A day of action to unite the retail community to advocate
for solutions in combating organized retail crime.


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Shootings & Deaths

Charlotte, NC: Murder Investigation Underway Following Shooting At Convenience Store In University City
Homicide detectives are investigating a fatal shooting that happened at a 7-Eleven on October 11th on Pavilion Boulevard in northeast Charlotte. Police say they responded to a shooting at the convenience store shortly after 10pm. Upon arrival, officers located a man with apparent gunshot wounds. MEDIC responded to the scene and pronounced the man deceased. Witness video shows officers using a dog to search for the suspect. No arrests have been made at this time.  wccbcharlotte.com

Phoenix, AZ: Man dead after violent assault at Family Dollar
Phoenix police say a man is dead after a violent assault at a Family Dollar store in central Phoenix Tuesday night. Officers tell Arizona's Family that they responded around 9 p.m. to a fight call near 16th Avenue and Buckeye Road. When they arrived, they found a man who had been violently assaulted. Details are limited, but video from the scene early Wednesday appeared to show a body being transported from the store away from the crime scene, which police called a "very violent and deadly encounter." Authorities said the suspects involved left before officers arrived. Detectives are now actively piecing together what led up to the attack and working to identify the suspects involved.  azfamily.com

Otero County , NM: C-store worker shot and killed in western Otero County, suspect in custody
An employee at a New Mexico country store was shot and killed Wednesday morning. It happened while Laura McCormick was working at the Weed Store southeast of Cloudcroft in the Lincoln National Forest. The staff of the nearby Mayhill Country Store told News 13 that a man appeared to go inside to pay for gas before shooting and killing McCormick. The local dispatch authority posted that the suspect has been captured but the Otero County Sheriff's Office said they are not releasing any other details at this time.  krqe.com

Pueblo, CO: Confrontation outside of liquor store led to Sept. 29 fatal shooting
An argument outside of a liquor store allegedly escalated to a fatal shooting, according to an arrest affidavit authored by Pueblo police. Steven Vigil, 29, was arrested Wednesday, Sept. 29, in connection to the shooting death of Christopher Salazar. Salazar was shot and killed on Sept. 21. According to the affidavit, friends of Salazar's told police they were going to a local bar and night club the night that Salazar was killed, and stopped at a liquor store to get alcohol for an after party. One witness told police that when she, Salazar, and another man pulled into the parking lot, she observed Vigil with a gun, which made her uncomfortable. Another witness stated that he and Salazar were walking into the store when they were confronted by Vigil, who had an AR-15 rifle shoved down one of his pant legs.  chieftain.com

Jackson Parish, LA: Suspect arrested for fatal the shooting at a c-store
On October 7, 2023, at 11:40 PM, deputies of the Jackson Parish Sheriff's Department were called to a shooting at the Circle K convenience store in Jonesboro, La. Authorities arrived at the scene and located a male victim suffering from gunshot wounds.  myarklamiss.com

Shots fired at officers during pursuit that ended with truck crashing into Castle Rock 7-Eleven
An attempt to contact a driver in Thornton led to a chase down Interstate 25 into Castle Rock, where sheriff's deputies shot a suspect who had fired at Thornton officers during the pursuit, the Douglas County Sheriff's Office (DCSO) said. DCSO took two suspects into custody: 37-year-old Hannah Woolard and 32-year-old Kyle Williamson. Deputies shot Williamson, and they expect him to survive. The sheriff said they will face several felony charges.  9news.com

Robberies, Incidents & Thefts

Houston, TX: HPD searches for ringleader after busting 'violent' robbery crew targeting Hispanic business owners
Houston police are looking for the man authorities call the "ringleader" of a robbery crew that is accused of at least seven aggravated robberies in the area. Juan Hernandez-Huitron, 48, has warrants for his arrest for two counts of aggravated robbery with a deadly weapon. Already, five people have been arrested and charged. In total, 16 aggravated robbery with a deadly weapon charges have been filed against the crew, one count of impersonating a police officer, felon in possession of a firearm, burglary with intent to commit a felony, and felony evading arrest in a motor vehicle.  abc13.com

Locust Grove, GA: Car accidentally crashes through store at Tanger Outlet store
A store was heavily damaged in Locust Grove Tuesday when a car drove through it. Locust Grove police say a person accidentally drove into the Carter's Babies and Kids store at Tanger Outlets. Fortunately, no one was injured in the accident.  wsbtv.com

Lancaster County, PA: Customer 'accidentally' mails gun to Urban Outfitters
Retail companies receive returns all the time, but it's not often that a business receives a firearm with the return. Well that exact bizarre situation unfolded at an Urban Outfitters Retail Distribution Center in Salisbury township, Pennsylvania on Monday. Pennsylvania State Police (PSP) Lancaster confirm that staff reported a found gun that had been discovered in a return package. The company, releasing a statement about the incident:

A member of our Customer Service team was notified that a firearm was mistakenly included in a returns package. Thanks to the quick and effective work of our Customer Service and Loss Prevention teams and our logistics partner, the package was secured and immediately handed over to state police. The safety of our employees is our top priority. The package at no point entered our typical returns inspection process and no employees were ever in danger during the incident.

The gun was revealed to be a Smith & Wesson .38 caliber revolver. After further investigation, officers determined that the customer who mailed the return accidentally left the weapon inside a return package that they mailed to the company.  wpde.com

Dunwoody, GA: Suspected Perimeter Mall shoplifter leaves phone behind
A suspected shoplifter left something important behind while trying to escape security at Perimeter Mall. The Dunwoody Police Department shared a photo of a cell phone on Facebook yesterday, saying they wanted to reunite the lost device with its owner. Police also said the person dropped the phone on Wednesday night while they were running away from mall security. To make things even worse, police say the photo on the phone's lock screen matches the person seen on surveillance video stealing from one of the mall's stores. Dunwoody police say the alleged shoplifter can stop by their police department to pick up the phone fox5atlanta.com

Crown Point, IN: Man charged with breaking into stores throughout Region, stealing thousands in lottery tickets


Queensbury, NY: 15-year-old arrested in Big Lots fire
A 15-year-old was arrested after a fire broke out at the 751 Upper Glen Street Big Lots in Queensbury. The juvenile was charged with third-degree arson. On Sunday, around 10:05 p.m., the Warren County Sheriff's Office responded to a fire alarm at the Big Lots on Glen Street in Queensbury. Upon arrival, officers found a working fire on the loading dock of the business. Multiple fire departments, along with New York State Fire responded. The fire was extinguished and no injuries were reported. Law enforcement says the store sustained heavy smoke and water damage inside. The total cost of repairs and the loss of product has yet to be determined. The juvenile was released to a parent, and the fire is currently under investigation.  news10.com



C-Store - Otero County, NM - Armed Robbery / Emp killed
C-Store - Crown Point, IN - Burglary
C-Store - Macon, GA - Armed Robbery
C-Store - Austin, TX - Armed Robbery
C-Store - Fond du Lac, WI - Armed Robbery
C-Store - Wilmington Township, TX - Armed Robbery
C-Store - Moreno Valley, CA - Armed Robbery
Dollar - Holmes County, MS - Armed Robbery
Gas Station - Memphis, TN - Armed Robbery
Hardware - Madera, CA - Robbery
Hardware - Racine County, WI - Burglary
Jewelry - Troutdale, OR - Robbery
Jewelry - Arundel Mills, MD - Robbery
Jewelry - Aventura, FL - Robbery
Jewelry - Huntersville, NC - Robbery
Liquor - Chicago, IL - Armed Robbery
Liquor - Prince George's County, MD - Armed Robbery
Liquor - Norwalk, CT - Armed Robbery
Mall - Dunwoody, GA - Robbery
Shoes - Elmhurst, IL - Burglary
Shoes - Elmhurst, IL - Burglary
Sports - Franklin County, PA - Robbery
Walmart - Newport, TN - Robbery                           


Daily Totals:
• 19 robberies
• 4 burglaries
• 1 shooting
• 1 killed

Click to enlarge map



None to report.

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Loss Prevention Manager (House of Sport)
Boston, MA - posted October 10
As a Loss Prevention Manager, you will support the Store Leadership team in achieving company objectives by managing all Loss Prevention programs and policies within the store. This key role will have the tremendous responsibility of keeping our associates, customers and our store safe...

District Asset Protection Partner
Tucson and Chandler/Phoenix, AZ Area - posted September 27
The Asset Protection (AP) Partner is a strong communicator, advisor, investigator, and compliance partner. This role is responsible for asset protection program execution at all levels and implementing methods to prevent, and control losses, in support of protecting company assets. This role collaborates with store teams, Human Resources, Supply Chain, and District Management...

District Asset Protection Partner
West Sacramento, CA - posted September 26
The District Asset Protection (AP) Partner is a strong communicator, advisor, investigator, and compliance partner to our Stores. This role is responsible for driving shrink improvement and leadership of asset protection program execution at the District level. The District AP Partner is responsible for assessing store-based shrink initiatives, promoting shrink awareness, and implementing methods to prevent, and control losses...

Asset Protection Specialist
Newburgh, NY - posted September 25
The Asset Protection Specialist role at Ocean State Job Lot is responsible for protecting company assets and monitoring store activities to reduce property or financial losses. This role partners closely with store leadership and the Human Resources team, when applicable, to investigate known or suspected internal theft, external theft, and vendor fraud...

Security Director
Chicago, IL - posted September 7
Reporting to the VP of Corporate Security, the Director of Corporate Security is a professional security practitioner that acts as an advisor/consultant to the assigned Property Management Group. Responsibilities include monitoring security vendors' performance, evaluating for contract compliance, and serving as a program quality control manager...

District Asset Protection Manager
Washington, DC - posted August 31
The MidAtlantic Division has an opening for a District Asset Protection Manager in Northern Virginia. This person will support Fairfax, Arlington, and Loudoun counties. This is a salary role with up to 70% travel within the assigned district. District Asset Protection Manager will provide positive/proactive leadership, and instruction in the area of Security/Asset Protection...

Corporate & Supply Chain Asset Protection Leader
Quincy, MA - posted August 3
The primary purpose of this position is to manage the Corporate Asset Protection function for all US Support Offices and Supply Chain. Direct team in the design, implementation and management of physical security processes and equipment to ensure facilities are considered a safe and secure environment for all associates and external parties...

Occupational Health & Safety Manager
Mount Horeb, WI - posted July 27
This role is responsible for examining the workplace for environmental or physical factors that could affect employee or guest health, safety, comfort, and performance. This role is also responsible for reducing the frequency and severity of accidents. To be successful in the role, you will need to work closely with management, employees, and relevant regulatory bodies...

Manager, Physical Security
Jacksonville, FL - posted July 7
Responsible for overseeing all aspects of the company's physical security strategy for retail stores, warehouses, and store support center and field offices. This includes responsibility for the capital expense and repair budgets, developing written specifications, layout and design for all systems and to ensure all installations and repairs are made to SEG standards...


Regional AP Mgr - South FL Market - Bilingual required
Miami, FL - posted August 8
Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...

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