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In Case You Missed It

September's Moving Ups

10 New Senior LPs - 8 Appointments - 2 Promotions

Allied Universal Names William J. Walker Vice President and Corporate Security Director
Burlington Stores named Connie Droge Executive Vice President of Stores and Asset Protection
Dick's Sporting Goods promoted Greg Houting, LPC to Field OPS & Safety Manager
Dollar Tree named Rob LaCommare VP of Asset Protection
Dollar Tree named Gianna Davis Asset Protection VP of Investigations
Dollar Tree named Tara Nutley Director of Workplace Violence Prevention
Dollar Tree named Jamie Van Dusen Director of Programs for Asset Protection
Intellicheck Appoints David Jurgens Head of Channel & Technology Alliances
KnitWell Group named Richard Moore VP Field Asset Protection
Piggly Wiggly Midwest, LLC promoted Debra Martin to Sr. Director Retail Operations

Intellicheck Appoints Industry Veteran David Jurgens Head of Channel & Technology Alliances
MELVILLE, NY -September 28, 2023 - Intellicheck, Inc., an industry-leading identity company delivering on-demand digital and physical identity validation, today announced the appointment of David Jurgens to the newly created position of Head of Channel & Technology Alliances.

Jurgens brings more than 20 years of experience to his new role at Intellicheck. An accomplished business development and sales professional, he brings an impressive track record of building channel business programs, global partnerships, and alliances for notable companies including Symantec, Cylance, and Zenkey. At Zenkey, Jurgens developed strategic partnerships for the joint venture of AT&T, T-Mobile, and Verizon which focused on solving identity and authentication challenges by leveraging SIM chip technology and biometric functions in U.S. mobile phones. His leadership building the highly successful channel program at Cylance is credited with playing a key role in their growth.

Read more here

See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position







LPRC IMPACT Conference Expected to Draw Record Attendance
The event is set to take place Oct. 2-4

UF to hold 19th annual, and largest, retail theft conference
UF's Loss Prevention Research Council will welcome more than
470 attendees next week to its 19th annual Impact Conference, with plans to discuss retail theft and share research from throughout the last year.

Dr. Read Hayes helped found the Loss Prevention Research Council (LPRC) in 2000 and now serves as director. He said this conference will be the largest in its history and calls it unique with the blend of academic studies with what retailers have experienced in stores and how prevention companies attempt to solve the issues.

He said the LPRC's reputation and a growing need likely account for the attendance.
The LPRC started by working with 10 retail companies-including Target, Walmart and Home Depot-and now contains 84 retail members and 112 solution members that includes a lot of camera, security and technology companies.

Sessions deal with current research by the LPRC and other retail organizations, including studies around Gainesville and at UF's Innovation District. Officials from JC Penny and Kroger along with LPRC staff will lead talks like
The Retail Security Landscape; Risk, Reward, and Effort: Applying Situational Crime Prevention in Supply Chains; and Collaborating to Reduce Crime in the City.

Gainesville Police Detective Sgt. Nick Ferrara will head up
one session on face matching and organized retail crime. Ferrara was recognized by Florida Attorney General Ashley Moody earlier this year for his efforts in the sector.

Moody said individuals like Ferrara make
Florida stand out as a leader in combating retail crime. Hayes agrees. mainstreetdailynews.com


Retailer IDs extensive gift card fraud, stops it cold

How a retailer's face match interrupted nationwide scam in just hours

Step one in any crisis: Stop the bleeding. Retailers lost $94.5 billion to thieves in 2021. Now they're stemming that figurative tide and preventing new wounds with FaceFirst's powerful investigative tools.

Here's how one retailer identified an extensive gift card scam and stopped it cold in less than three hours. A store manager notified the retailer's AP team that a masked man removed 50 Apple gift cards from the store without activating them. (This is the first step in a known, complex gift card fraud scheme.) The AP team ran a FaceFirst search. Even with the mask covering half of the man's face, the search quickly revealed that he repeated the gift card thefts in 21 stores.

As a result of the first search, the AP team noted the man's frequent accomplice. They ran a FaceFirst search on the accomplice and quickly found the second man had placed altered gift cards back on display in 61 of their stores. (This is the second step in the gift card fraud scheme.)

In less than three hours, the retailer identified the gift card theft pattern-at least 84 incidents with 2,000+ stolen and altered gift cards in the prior 14 days. The retailer temporarily removed all Apple gift cards from the stores and began working with the kiosk vendor to address the problem nationwide.

The retailer enrolled the two men in its custom FaceFirst database. FaceFirst alerted the retailer instantly when the men entered the stores again. The men returned three more times, determined that the Apple gift cards had been removed, and have not been back since.

FaceFirst gives retailers incredible investigative power that helps stop the bleeding and deters criminals so they're no longer harming the retailers' operations. FaceFirst's AI can search thousands of hours of CCTV security footage in seconds, turning a nearly impossible manual task for humans into instant, actionable intelligence. FaceFirst's fast, accurate search tool helps AP investigators build strong, detailed cases for coordination with law enforcement agencies and prosecutors.

FaceFirst's face matching technology alerts retailers instantly when known threats enter their stores, providing both life safety and loss prevention advantages. Calculate the risks of being caught unaware when a known offender enters your store. If you knew there was a proven solution to keep your valued customers and associates safer from violent offenders and prevent loss, would you implement it? The real risk is answering no. FaceFirst's solution is fast, accurate, and scalable-learn more today at facefirst.com.

The U.S. Crime Surge
The Retail Impact

The Impact of High Felony Thresholds of Shoplifting
CA has received most of the attention with Prop 47, but dozens of states have higher thresholds

38 states do not consider shoplifting a felony unless $1,000 or more is stolen

Organized crime rings, reduced penalties, and other factors contribute to the problem. Retailers and law enforcement have been seeking reforms to address this growing issue.

Surprisingly, the most significant increase occurred not during the pandemic but
in 2019, with total losses from shoplifting reaching a staggering $61 billion, up from $50 billion the previous year. The lockdowns in 2020 and early 2021 temporarily moderated these losses, primarily due to store closures and reduced operating hours. However, as normal retail operations have resumed, crime rates have spiked once more.

California flash mob shoplifting

California's high-profile "flash mob" shoplifting incidents have drawn attention to
Proposition 47, a 2014 state ballot initiative that raised the felony threshold for shoplifting from $450 to $950. The aftermath of its passage witnessed a sharp uptick in retail theft, often occurring in plain view of helpless store personnel and customers.

What has received less attention is the fact that California's Prop. 47 is not an isolated case.
In the past decade, nearly half of all states have increased their felony shoplifting thresholds. Currently, 38 states do not consider shoplifting a felony unless $1,000 or more of merchandise is stolen.

Concerns and policies

Retailers also point to unintended consequences of government policies, including
changes to bail laws that result in swift releases for those committing misdemeanor property crimes. Mask mandates enable criminals to conceal their identities while bans on single-use plastic bags facilitate theft. Retailers and law enforcement are calling for reforms such as amendments to shoplifting laws, tougher bail for repeat offenders, federal laws targeting interstate shoplifting gangs, and regulations to crack down on online sites selling stolen goods.

As the retail industry strives to return to pre-pandemic normality, the challenge remains whether this normality will also encompass flash mobs, smash-and-grab thefts, and t
he fear that has gripped both employees and customers. outlookindia.com

Philadelphia Retail Looting Continues

Philadelphia Rocked by Second Night of Widespread Looting
Multiple stores looted in Philadelphia overnight as police crack down
A day after
looting in Philadelphia resulted in over 50 arrests and damage at stores in multiple neighborhoods, a few more stores were damaged in looting incidents Wednesday night and Thursday morning.

Philadelphia police say there were
eight looting incidents reported overnight. That number includes a Fine Wine and Good Spirits liquor store in Lawndale and a beauty supply store in Mayfair. A nightclub near the liquor store in Lawndale was also damaged. The owner said windows were broken but nothing was taken.

Police say five of the looting incidents were in the Northeast Police Division, two were in the Northwest Police Division and one was in the East Police Division. Six arrests have been reported.

At Nat's Beauty Supply in Mayfair, surveillance video showed a group of people, mostly women, breaking through the glass front door and taking items including hair extensions, weaves and wigs.
One of the women was wielding a tire iron.

The looting Tuesday and Wednesday nights followed a Philadelphia judge's dismissal of all charges, including a murder count, against
former Philadelphia police officer Mark Dial. Dial was charged after surveillance and body camera videos showed him shooting Eddie Irizarry in Kensington.

District Attorney's Office has refiled the charges. cbsnews.com

Liquor Store Closes All Philly Stores Amid Overnight Looting
Fine Wine & Good Spirits close all Philly stores after at least 18 robbed overnight

The store will reopen when it's safe to do so and after the damage is repaired, according to a Pennsylvania Liquor Control Board spokesperson

All Fine Wine & Good Spirits stores in Philadelphia, including one in Cheltenham Plaza in Montgomery County are closed Wednesday after
at least 18 stores were robbed Tuesday night.

Overnight large crowds robbed multiple stores and damaged property across Philadelphia. Police said they have made
at least 20 arrests and many businesses were affected.

no employees were hurt, although some were understandably shaken." Pennsylvania Liquor Control Board Press Secretary Shawn Kelly said in a statement.

Kelly added the store is
closed in the interest of the employee's safety and that the damage to the stores will be assessed. The stores will reopen when it's safe to do so and after the damage is repaired.

"We apologize to our customers for the inconvenience, and
we appreciate their patience and understanding," Kelly said. nbcphiladelphia.com

   Related Philadelphia Crime Coverage

   Vandalism continues in Philly with break-ins to beauty & liquor stores

   Philadelphia looting plans were shared on social media

   Philadelphia bans supervised injection sites in most of the city

The Ripple Effect of the ORC Crisis
Organized retail theft leads to higher prices in the long run

Theft and organized retail crime threaten the safety of its workers and customers.

Herb Weisbaum, contributing editor at Checkbook, said this type of crime
affects you even if you never encounter a shoplifter. "It hurts legitimate retailers, legitimate businesses, and we, the customer, wind up paying for it in the long run in the former of higher prices," Weisbaum said.

He stated retail theft is also why people are seeing more items at their local stores kept under lock and key.

Retailers and law enforcement claimed retail theft is being
driven by large, organized crime rings that have found a lucrative place to sell their pilfered products.

"When criminals steal stuff from a store or create counterfeit merchandise, they have to sell it somewhere," Weisbaum said. "That used to be on a street corner but now,
thanks to the internet, they can sell it on online marketplaces and make a lot of money doing this."

He said the Prosecutors Alliance of California estimates more than
$500 billion in stolen and counterfeit products are sold online worldwide annually.

The federal government is trying to crack down by passing
new rules for those online marketplaces, including Amazon and eBay with the passage of the INFORM Consumer Act.

Weisbaum said
consumers also need to be careful when they shop online mynorthwest.com

Fighting Theft in Hardware Stores
Locked and blocked: Power tool thefts thwarted

Security devices and trained staff can minimize power tool loss in retail hardware.

Robert Gann, general manager of Yeager's Ace Hardware, talks about loss prevention of his power tools. "Currently
the main threats are pushouts and walkouts," Gann said.

"Large bags and totes are an increasing issue. We have a company
policy to use 'aggressive hospitality' with customers acting off or with large totes and purses," he said.

The most effective anti-theft strategy of all might be staffing. He said
you must staff the friendliest and most aggressive team members in the Tools and Outdoor Power areas of the store.

The GM deploys what he calls his
"aggressive hospitality" strategy with suspicious shoppers in their stores. "Aggressive hospitality is just focusing on those suspicious shoppers, giving them assistance and staying on the same aisle as that person," he said.

From 5-7 p.m. his store has a company policy that the
manager stays at the front end to help watch for walkouts and suspicious shoppers. He said that each morning, managers walk the lock-up/cable-up area to ensure no cuts to cables have been made. They also test alarms on power equipment to ensure they are audible.

The GM said to
keep power tools out of reach and off lower overheads. They want customers to see their breath of inventory, but do not want it down low enough to get stolen.

Using photos to identify suspects is beneficial as well. hbsdealer.com

Washington ORC Task Force Ramps Up Hiring Efforts
Washington state task force targeting ORC looks to increase staff
There's a push by a state task force and a Seattle group to help retailers targeted by thieves and organized crime amid Target's announcement that it's closing two Seattle stores. The major retailer said theft and
organized retail crime have threatened the safety of workers and customers, leading it to close its Ballard and U-District stores on Oct. 21.

To help with public safety, the nonprofit group U-District Partnership hires safety ambassadors to work with businesses and ultimately help these stores thrive. "If someone breaks in or comes in and steals something but they're a regular in the neighborhood,
we can go meet up with (Seattle police) and figure out how we can intervene so they don't keep preying on local businesses," Blakeney said.

Mark Johnson with the Washington Retail Association said
the city of Seattle's work with the King County prosecutor is one step in holding offenders accountable.

And at the state level,
Washington Attorney General Bob Ferguson created a task force that's going after the biggest retail crime ring offenders, like a group recently caught stealing from high-end shops in Bellevue.

The state retail crime task force was funded in July, and the group is
working to hire five people including investigators, data analysts and prosecutors by December. komonews.com

More Fallout from Target's Closure Announcement
Community reacts to closure announcement of 3 Portland Target stores
Target announced this week that it will close nine stores across four states, including three in Portland and shoppers are not thrilled. "
We're making it very difficult for people who have a low income to find affordable retail and places to buy the items they need to live on, said local Hannah Wood.

Mayor Ted Wheeler weighed in saying ,"It is disheartening to learn that Target has made the decision to close stores here in Portland and in other major cities nationwide. My team and I continually work with local businesses, large and small, to find ways to support them as they navigate through
unprecedented public safety and economic challenges."

"I'm sorry to see stores like Target moving out of Central City. But you know what, we're going to create a place where people want to come back and have their businesses, so
maybe they'll come back because we'd like them back," said Oregon Governor Tina Kotek. kgw.com

   Related Target Closure Coverage

   Target crime closures shows retailers are fighting an uphill battle

   Target's NYC store closure should be 'wakeup call'

   Seattle businesses fears ongoing retail theft after Target announces closures

California Bans Firearms in Most Public Places
California governor signs gun control measures into law, including nation's first state tax on firearms and ammunition

New gun control laws in California ban firearms from most public places and raise taxes on gun sales

California Gov. Gavin Newsom signed a series of gun control measures into law Tuesday,
impacting where Californians can legally carry weapons and levying the nation's first state tax on firearms and ammunition, prompting at least one lawsuit and likely future legal challenges from gun rights advocates.

The legislation places an
11% excise tax on firearms and ammunition sold by gun manufacturers and dealers in the state, which officials say will fund school safety and violence reduction measures.

The legislation also
bans the concealed carrying of a gun in certain "sensitive places," including educational institutions, parks and sporting events, and sets the minimum age to obtain a concealed carry permit at 21. It also strengthens background checks for people seeking firearm permits.

In a news release about the new legislation, Newsom cited shootings across the country that left
at least 104 people dead over the 72 hours prior to the signing. Nationwide there have been 519 mass shootings so far this year, according to the Gun Violence Archive, at least 36 of which were in California, including those in Monterey Park and Half Moon Bay, which left a total of 18 people dead. cnn.com

97% of San Francisco's Restaurants Hit by Constant Vandalism & Property Crime
"Death by a thousand cuts," says one restaurateur. "It has intensified as businesses are leaving, as businesses come under more hardship," Ferreira said. In the last six months, San Francisco's 311 call center received 10,000 reports of graffiti on commercial buildings and sidewalks.

Here are the major retailers that have closed Portland stores in the last year
Target recently announced that it would shutter three small-format stores in the city, joining companies like REI, Nike and Walmart in slating locations for closure.

Pence calls for expedited death penalty for perpetrators of mass shootings



Is Retail Undergoing a Cashier Revival?
Walmart is stripping some stores of self-checkout lanes & bringing back cashiers

The company is also testing varying degrees of hands-on employee assistance with self-service kiosks.

Walmart is pulling self-checkout lanes from at least three Albuquerque-area stores, requiring shoppers to have an employee ring up their orders.

Walmart declined to say whether similar redesigns were underway at other US locations, but the company did say
there is no plan for the widespread removal of the kiosks. Walmart has previously said it would assign more employees to the self-checkout kiosks to offer hands-on assistance to customers - in some cases ringing up entire purchase for them.

a separate Albuquerque Walmart closed in March, the company cited "underperformance," but several shoppers told Insider the location was routinely targeted by criminals. Police records showed more than 700 calls to the store or its vicinity in 2022 alone.

Walmart does not publicly disclose details about shoplifting, but dozens of employees and customers told Insider last year the company's
reliance on self-checkout has led to an increase in theft.

companies that either engage more with customers at self-checkout or don't use the option much at all, such as Costco, Best Buy, Lowes's, and Tractor Supply, have reported relatively low incidents of missing inventory.

Self-checkout forces retailers to make
a trade-off between labor-cost savings and the increased expense of theft, according to Matt Kelley, who was a senior manager of asset protection at Home Depot, and is now a loss-prevention expert at security-tech company LiveView Technologies.

"Inherently, that means
there's going to be less eyes on a transaction," Kelly told Insider last year. "And there's going to be more of an opportunity for the dishonest people to be dishonest."  businessinsider.com

More Safety Violations & Fines For Dollar Tree
Dollar Tree to Pay $1M+ for Violations at Distribution Centers

Retailer ordered to pay civil penalties for alleged hazardous-waste/-material violations in California

Dollar Tree Inc. has reached a civil settlement
over alleged hazardous- waste/-material violations at its distribution centers in San Joaquin and San Bernardino counties in California. The settlement was entered in conjunction with 48 district attorney and two city attorney offices from around the state.

Dollar Tree will pay the San Joaquin County District Attorney's Office
a total of $800,000 in cost recovery and civil penalties and will pay the San Joaquin County Environmental Health Department a total of $220,000. Dollar Tree is also required to conduct multiple annual waste audits at each of its distribution centers in California over the next five years.

the company must continue to implement a trash inspection program at every store, where employees are responsible for visually inspecting every bag, box or loose item for disposal to ensure that no unauthorized hazardous waste or medical waste is improperly disposed in solid-waste collection containers.

In other company news,
Dollar Tree is also under investigation in Arkansas over whether members of Dollar Tree's board of directors caused or allowed Dollar Tree to operate in an unlawful or otherwise improper fashion, causing damage to Dollar Tree and its shareholders.

Meanwhile, in August of this year,
Dollar Tree agreed to settle for $1.35 million with the U.S. Labor Department's Occupational Safety and Health Administration (OSHA) for unsafe working conditions progressivegrocer.com

Retail's Hottest Job?
Foot Locker, other brands hire chief customer officers

As shoppers pull back, brands including Foot Locker and CVS are trying to speak to customers in their language

a shift many retailers are making at a time of economic uncertainty and slumping sales, with the crucial holiday selling season about to start. Though they typically lead marketing and branding, chief customer officers also focus on the entire shopper path to purchase, including mapping out how marketing and product play a role in the ultimate decision to buy or not to buy. Experts say such a holistic strategy could strengthen a brand's relationship with the consumer, leading to more loyalty and repeat sales over time.

Since 2020, 18 retailers-including CVS, PetSmart, Victoria's Secret and Nordstrom-have added chief customer officers to their executive leadership teams, and more than half of the group came from marketing backgrounds, according to executive recruiting firm Spencer Stuart. Along with Foot Locker, Bath & Body Works also hired a chief customer officer this year, naming Maurice Cooper, most recently Target's senior VP of marketing for guest and brand experience, to the newly created role. Some of the retailers kept the CMO position even as they added the chief customer officer, such as PetSmart.

"What retailers and brands are getting clued into is
they have to organize in a way that allows them to speak to the customer in their language versus whatever is easier functionally because that results in a siloed experience," said Waldmann.

The chief customer officer's retail rise is partly born of the pandemic, when changing consumer behavior resulted in more online shopping for everyday items. Now,
retailers are seeking a way to meld online and in-person shopping, along with loyalty and membership programs that also touch on the consumer experience. adage.com

Progressive DA Candidates Could See Major PAC Donations Decrease
Soros Son's New Shakeup Puts $25 Billion Philanthropy on Hold
George Soros' $25 billion charity is on the cusp of a transformation that will reshape its operations, slash its staff and test whether his son Alex is ready to head one of the world's biggest and most influential philanthropies. Alex, who was named official successor to his billionaire father at the Open Society Foundations in June, has revealed only a few details of the overhaul, which will include a five-month freeze on new donations starting in October and a minimum 40% staff cut.

Any hint of what Alex and Malloch-Brown will do, or stop doing, sends ripples around the globe for causes ranging from social justice to democracy. Criteria for specific causes and grants are still to come.

Last year, Alex became president of Soros'
Democracy PAC, which spends heavily to support liberal candidates and causes in US elections.  bloomberg.com

Mobile Device Network Platform & SIM Card Provider to Retailers Misled Investors
Former CEO & Former CFO Of Telecom Co. Charged With Massive $40M+ Accounting Fraud Scheme

Victor Bozzo, Former CEO and Former CCO, and Edward O'Donnell, Former CFO, Orchestrated a Scheme to Fraudulently Inflate the Reported Revenue of the Publicly Traded Telecom Company Pareteum Corporation

Southern District of New York unsealed an Indictment charging Victor Bozzo, former Chief Executive Officer and former Chief Commercial Officer of Pareteum Corporation, and EDWARD O'DONNELL, Pareteum's former Chief Financial Officer, with conspiracy, securities fraud, making false Securities and Exchange Commission ("SEC") filings, and improperly influencing the conduct of audits for their roles in a
scheme to overstate Pareteum's revenue by tens of millions of dollars.

Also unsealed is the
guilty plea of STANLEY STEFANSKI, Pareteum's former Controller. The defendants, and other senior executives at the company, engaged in a scheme to improperly and misleadingly recognize revenue at Pareteum, which owned and managed a mobile device network platform.

Pareteum's customers were cellular providers (retailers) that paid to use Pareteum's platform to monitor, meter, and bill their own individual customers, who were individual cellphone or connected device end users. Typically, before a customer could use Pareteum's platform, the customer and Pareteum would sign a Master Services Agreement, which set forth Pareteum's obligations to provide the customer with SIM cards that they provided cellphone users. Only after an actual cellphone user put the SIM card into their phone would the customer be required to pay Pareteum for the data usage.

recognized revenue at the time a purchase order was signed for the full projected value of the purchase order. Pareteum improperly recognized and reported to the investing public more than $40 million of revenue that it should not have. justice.gov

Bankrupt Furniture Co. Runs Out of Cash - Supply Chain Frozen With $23.5M in Products Retailers Already Paid For?
Retailers Lose Millions in Bankrupt Furniture Co. Products Held Up Awaiting Delivery
Bankrupt furniture maker Mitchell Gold Co.
has thousands of products - many already paid for by retail customers - tied up at its own and third-party distribution facilities awaiting delivery after the company ran out of cash to fund its operations. In all, Mitchell Gold Co. estimated it had $6.5 million worth of merchandise stuck at third-party facilities awaiting delivery and another $17 million at its own facilities, according to a mid-September filing. retaildive.com

Lululemon lays off 120 employees as it announces a Peloton partnership

Wawa to open 60 stores in Ohio, starting in 2025

GSX 2023 attracts nearly 16,000 registrants from 95 nations

Sycamore to buy Chico's for $1B

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Prioritize both security and CX with MTI Smart Locks™

A personalized, convenient customer shopping experience is the key to success in today's retail environment. But rising prices and increased risk of theft has created the need for widespread, smarter merchandise controls. Those controls can lead to bottlenecks in service that erode your brand. How then, can you boost your CX while also limiting loss?

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Want more information?

Send us a note and we will be happy to send you information about our locks solutions today.







RH-ISAC Summit Coming Next Week

Check Out the Summit Agenda

The RH-ISAC Cyber Intelligence Summit features three days of member-driven professional development, including:

Sessions delivered by prominent thought leaders
Collaborative workshops
Cybersecurity exercises
Exceptional networking opportunities

This is the "can't-miss" event for cybersecurity professionals from the retail and hospitality industries. Register now to join us October 2-4 in Dallas, Texas.

Open Invitation to Loss Prevention & Asset Protection

Seniors, Corporate Teams and those interested in learning more about retail's cybersecurity efforts.

If your retailer is a member or not, this is a great educational and networking event for those executives involved in cybersecurity investigations and mitigation.

Understanding that the summit is being held at the same time as LPRC's IMPACT conference, seniors may wish to send their teams representative who they feel would benefit.


Is Your Business Prepared to Respond After Cybersecurity Incident?
Legal Surprises You May Encounter After a Cybersecurity Incident

Many organizations are not prepared to respond to all the constituencies that come knocking after a breach or ransomware incident.

There are
unexpected concerns that may surprise the average incident responder, and each has a potential impact on legal liability.

Advertisement1. Cyber Insurance Review of Pre-Incident Security Controls

Work with your risk management team, insurance broker, and outside counsel - before an incident occurs - to make sure that the company's controls are accurately described and documented.

2. Auditor Investigations

Make sure that all statements are consistent with what was shared in notification letters and with employees, customers, and the media.

3. Banks Halting Ransomware Payments

Organizations should be prepared to navigate OFAC for their own and their financial institution's purposes. Be ready with a report to share information quickly with a financial organization so that it can clear the transaction.

4. Failing to Know Which Customers Need Immediate Notice

Failing to meet a notification requirement could make your organization in breach of a contract, and some contracts have large penalties for failure to provide notice.

Preparation Is the Best Incident Response Plan: darkreading.com

Overhauling 'Controversial Surveillance Law'
Privacy watchdog recommends court approval for FBI searches of spy data

The recommendations from the executive branch's privacy watchdog to reform Section 702 puts the panel at odds with the White House.

The Democratic majority of a presidentially appointed privacy watchdog recommended in a report issued Thursday that Congress
overhaul a controversial surveillance law to require court approval for searches of data belonging to U.S. persons.

The recommendation by the Privacy and Civil Liberties Oversight Board may shape efforts in Congress regarding whether to renew Section 702 of the
Foreign Intelligence Surveillance Act, a powerful spying tool that expires later this year and allows intelligence agencies to collect the communications of non-U.S. persons abroad whose communications transit American telecommunications systems.

The Biden administration and members of the intelligence community describe the
tool as essential to the nation's security, including its use in combatting cyberattacks and combatting the fentanyl crisis. Civil liberties advocates argue that the law has granted far too much power to the government to collect communications and that data belonging to U.S. persons often end up being swept up by a law meant to authorize surveillance of foreign targets.

Thursday's report recommends that the Foreign Intelligence Surveillance Court, a secret judicial body that reviews intelligence requests,
use current FBI search standards stating that agents are only allowed to search for data on U.S. persons if they reasonably suspect it may generate foreign intelligence information or evidence of a crime to consider and approve the bureau's requests to search data collected under Section 702 for information belonging to U.S. persons. cyberscoop.com

AI Risks & Applications
New working group to probe AI risks and applications

The free-market think tank R Street Institute is convening members of industry and government to explore AI's cybersecurity applications.

A Washington think tank is launching a new working group
bringing together the private sector, legislative staff, academics, and civil society to examine the cybersecurity risks and applications of artificial intelligence.

six-month-long working group organized by the free-market-oriented think tank R Street Institute will discuss AI use cases, existing regulatory and legislative proposals, as well as best practices for companies and lawmakers.

The initiative is the latest addition to
a flurry of working groups across industry and government to grapple with the rapid societal and technological changes being created by an acceleration in AI technologies, especially generative AI, and their availability to the public. cyberscoop.com

Johnson Controls Internal Information Tech System Hit By Cyberattack
Shares dropped as much as 5.7% Thursday morning

Johnson Controls said in a filing Wednesday that its internal information technology system was struck by an attack and that it's still assessing what might be affected. Many of the company's applications were largely unaffected and remain operational, but other parts of the business have been disrupted, it said. bloomberg.com

The company, which provide air-conditioning equipment and building security systems, is assessing what information was affected and has implemented workarounds to mitigate disruptions and continue servicing customers, Johnson Controls said in a statement. bloomberg.com

How to avoid the 4 main pitfalls of cloud identity management

5 free vulnerability scanners you should check out







The Woman Behind FTC's Landmark Amazon Case
Lina Khan's Amazon lawsuit is nothing like her famous law article

The FTC chair has traded some youthful idealism for pragmatism as she takes on the case of a lifetime

Six years ago, a law student named Lina Khan wrote a Yale Law Journal article that held up Amazon as an example of how U.S. antitrust law was broken.

Decades of narrow focus on high prices as the main indicator of monopoly power,
she argued, had left the legal and policy world blind to the ways that online platforms were gaining chokeholds on the digital economy. For Amazon, low prices were actually a weapon with which to strangle rivals and small retailers while it gained a chokehold on the e-commerce industry. The paper made Khan the face of a movement to take on Big Tech by radically rethinking competition policy.

On Tuesday, Khan's Federal Trade Commission filed a landmark antitrust lawsuit against Amazon,
alleging that it has abused its power to stifle competition in e-commerce. But the lawsuit, signed onto by 17 state attorneys general, follows a very different logic from her now-famous paper.

Its embrace of conventional antitrust concerns, including high prices for shoppers, and its avoidance of rhetoric about breaking up the company show
how the 34-year-old Khan has evolved as a regulator - trading in her academic idealism for a more pragmatic approach as she embarks on what could be the signature case of her career.

In her 2017 law review article, titled "Amazon's antitrust paradox,"
Khan's target wasn't just Amazon. It was the "consumer welfare standard," which holds that big, powerful corporations aren't a problem as long as they don't jack up their prices. That laissez-faire approach had dominated antitrust jurisprudence since at least the 1970s, allowing waves of corporate consolidation. Khan argued it was outdated in the digital age.

We cannot cognize the potential harms to competition posed by Amazon's dominance if we measure competition primarily through price and output," she wrote. Instead, regulators should look at how companies like Amazon used low prices to undercut rivals on their way to controlling the critical infrastructure of the digital economy - a position from which they could fend off competitors and give their own products an unfair advantage over everyone else's. washingtonpost.com

Delivery Options Critical to Making the Sale
Almost all shoppers abandon an online purchase for this reason
Nearly all
(95%) surveyed consumers around the globe report they have abandoned a purchase in the past because a preferred delivery option, such as home delivery or the ability to ship to parcel lockers or parcel shops, wasn't available, according to the Global Online Shopper Survey for 2023 and European Report from DHL.

This figure includes
96% of Canadian and 92% of U.S. respondents. In addition, 75% of global respondents and 72% of European respondents want the flexibility of ensuring their parcel is delivered to another safe place when they're not at home.

62% of North American respondents want to know what delivery company handles their parcels before placing an order. More than one-third (35%) of these respondents would abandon their cart if they didn't trust the delivery provider offered.

Globally, 70% of respondents say knowing about the delivery company is very important, and
43% would cancel an online purchase if they didn't trust the delivery partner. chainstoreage.com

Study: Online shopping to hold steady this holiday season


REVEALED: The 30 hottest innovations for reducing e-Commerce retail losses

Introducing the industry experts' choices in the 2023 e-Commerce Innovation Challenge








Online Fraudster With "Professional Runners" Ran Nationwide "Simple Refund" Scheme
DOJ: Dearborn, Michigan man indicted for conspiracy, wire, and mail fraud for nearly $4 million refund fraud on U.S. retailers

Operated "Simple Refunds" where participants pay a fee to get purchase price refunded by lying about status of merchandise

Seattle - A 25-year-old Dearborn, Michigan, man was arrested today on an indictment returned in the Western District of Washington for a fraud scheme damaging retailers across the country.

Sajed Al-Maarej allegedly operated
"Simple Refunds" through the messaging service Telegram, where coconspirators were encouraged to purchase items from retailers Al-Maarej claimed he could defraud. Al-Maarej and his staff of "professional refunders" impersonated the purchaser and lied to the retailer about the status of the item to secure a refund for the purchaser, while permitting the purchaser to keep the ordered item. In Western Washington alone, one company lost $1.4 million to the fake refund scheme.

Between September 2020 and December 2022, Al-Maarej represented to prospective purchasers that they could buy high value goods and keep them, while falsely claiming to the merchant company that a refund was due. The end goal was for the purchaser to keep the product and get their money back. The purchaser then paid Al-Maarej 15-25% of the purchase price as his fee.

Al-Maarej engaged in fraudulent refunding activity as well, requesting more than $1 million in refunds from retailers throughout the country. In one instance, Al-Maarej obtained a refund for bulky tools, but he returned to the retailer an envelope filled with plastic toy frogs. He claimed that he personally obtained more than $70,000 in refunds from a Western Washington-based retailer. Al-Maarej boasted about his personal refunding achievements on Simple Refunds to lend credibility to his scheme and attract customers.

The Simple Refunds channel on
Telegram amassed a following of more than 1,000 subscribers. Al-Maarej used a second channel to post information on successful refunds.

The total value of the fraudulent refunds through Simple Refunds and Al-Maarej's own conduct is approximately $3.9 million.

The indictment details how two Snohomish County residents ordered thousands of dollars of merchandise and conspired with Al-Maarej to get the payments refunded. Al-Maarej or others at his direction, allegedly impersonated the buyers,
claimed the items had been "delivered not received" and got the purchase price refunded. The customers kept the items.

In May 2022, Al-Maarej deepened his fraud by allegedly
offering a "mentorship" program where he would teach others to create their own refunding scams - he charged $6,000 for admission to the program. He boasted that students would "learn from the best in the game, from everything fraud related, to legit businesses and cleaning your money."

Conspiracy is punishable by up to
five years in prison. Mail fraud and wire fraud are punishable by up to 20 years in prison.

The investigation is open and ongoing with the possibility of additional charges against other defendants. justice.gov

Three Online Fraudsters Get Prison for $1.9M Amazon Shipping/Refund Fraud
DOJ: Bridgeport Man Sentenced to Prison for Defrauding Amazon
RAJHNI YANKANA, 28, of Bridgeport, sentenced today by U.S. District in Hartford to five months of imprisonment, followed
five months of home detention and three years of supervised release, for defrauding Amazon.

Yankana created multiple vendor accounts with Amazon allowing him to sell merchandise through the website on a third-party basis. He often opened the accounts using false names, email addresses and other identifying information. After setting up the accounts, Yankana represented to Amazon that he was
shipping it valuable merchandise to be held for sale by the company. In reality, he would not ship the merchandise, and would later falsely claim that it had been lost, supporting his false claims with fabricated documents. Amazon sent Yankana a series of refunds for the purportedly lost merchandise.

Yankana defrauded Amazon of $210,836.97. Judge Thompson ordered him to pay full restitution.

Two other individuals involved in this scheme pleaded guilty to the same charge. On September 5, 2023, Oshane Stewart who defrauded Amazon of approximately $742,000, was sentenced to 18 months of imprisonment. Stewart's brother, Kenoy Stewart, who defrauded Amazon of more than $1 million gets nine months prison, three years supervised release. justice.gov

Four Telephone Scammers Used Target Stores Gift Cards to Fund & Launder Fraudulent Proceeds
DOJ: Three Individuals Convicted for Laundering Money Stolen from Scam Victims Through Gift Cards
A jury in Los Angeles
convicted three individuals for their roles in laundering proceeds of large-scale consumer fraud schemes through gift card transactions. Blade Bai, Bowen Hu and Tairan Shi were convicted of conspiracy to launder proceeds of wire fraud. Bai was also convicted of a separate money laundering conspiracy count. A fourth defendant, Yan Fu, had previously pleaded guilty and was sentenced to 20 months in prison.

Telephone scammers, engaged in government-imposter scams and tech support, instructed victims to
purchase gift cards from the retail store Target and provide the scammers with the account numbers and access codes listed on the gift cards. The defendants then distributed the numbers assigned to the gift cards to "runners," who used the funds on the cards at Target stores (primarily in Los Angeles and Orange counties) to purchase consumer electronics, other gift cards and other items. In one instance presented as evidence at trial, runners acting on behalf of the defendants redeemed gift cards that originated from a victim in Illinois approximately 13 minutes after the victim purchased the cards. Through the purchases and other transactions at multiple Target stores, the defendants and their co-conspirators sought to conceal the fact that the gift cards had been originally funded with fraudulent proceeds. justice.gov

Palmdale, CA: Smash-and-grab robbers storm Palmdale jewelry store
Security cameras captured the moment a group of smash-and-grab robbers escaped with over $15,000 worth of merchandise in Palmdale on Thursday. The owners of Kimberly's Jewelry located on the 440 block of E Palmdale Boulevard said the theft happened around 12:06 p.m. when three masked thieves stormed into the shop. Video shows one suspect immediately spraying the security guard with bear spray before directing the spray toward two other employees. A second suspect wielding a hammer focused on smashing the store's glass display cases. A third suspect followed closely behind and was seen grabbing all the jewelry and merchandise from the shattered display cases and throwing them into a large plastic bin.  ktla.com

Philadelphia, PA: Sporting Goods warehouse the target of Looters
Reports of looters taking over a Snipes Warehouse, which is a supply warehouse for Snipes sneaker stores around the area. Another just looted spot in NE Philadelphia on scene where truck trailer loaded with sneakers & shirts, jackets. At warehouse dock along State Road. "It may be a Snipes warehouse." sources tell me. "It appears they took all they could & left a lot behind.", said Steve Kelley of Fox 29.  fox29.com

Spokane, WA: Police Investigate Recent Theft Spree by Traveling Groups
The Spokane Police Department's SPEAR unit (Stolen Property Enforcement and Recovery) is investigating a recent increase in thefts committed by what appears to be several groups of travelers, many of Romani descent. These groups move through cities, committing crimes for several days before moving on. The crimes include selling fake gold, Buddhist Temple burglaries, and mass shoplifting by women and children. The most recent trend occurred in late September when a
group of thieves stole more than $6,000 worth of Similac baby formula from multiple grocery stores in Kennewick, Spokane, Liberty Lake, Post Falls, and Coeur d'Alene. At times, the thieves have wiped out entire store shelves of their supply of baby formula. These groups are often large and use children and multiple people to distract employees. They often wear sandals, and the women wear long dresses. They tie duffel bags around their waists under their dresses, fill them with merchandise, and waddle out of the store.  bigcountrynewsconnection.com

Lincoln, NE: $20K worth of left shoes stolen from vintage clothing shop
Authorities are investigating the theft of $20,000 worth of the left shoes from a vintage designer clothing and sneaker shop in Nebraska. Surveillance video released by Lincoln Crime Stoppers shows one of three people slip through security bars into Exclusive Hype after smashing the store's window. They first tried to pull off the building's door with a vehicle but were unsuccessful, according to Lincoln Crime Stoppers. Officials said the trio was able to get away with $20,000 worth of the left shoes of sneaker pairs, as the right shoes are stored in another room of the building. The video also shows them stealing apparel from the store.  wyomingnewsnow.tv

Las Vegas, NV: Couple charged in connection with theft of designer items from Strip luxury stores
A Las Vegas couple has been charged with taking part in stealing thousands of dollars' worth of Dior, Versace, Ferragamo and other expensive designer merchandise from Saks Fifth Avenue and Sephora stores on the Strip from June to last week. Naisha Adams, 36, and Taurean Henderson, 38, were booked on Sept. 22 into the Clark County Detention Center following their arrest at Saks Fifth Avenue, 3200 Las Vegas Blvd. South, after allegedly trying to make off with nearly $2,300 in luxury products, according to the Metropolitan Police Department reported.  reviewjournal.com


NRF has declared Oct. 26 as Fight Retail Crime Day

 A day of action to unite the retail community to advocate
for solutions in combating organized retail crime.


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Shootings & Deaths

Cleveland, OH: Update: Sentencing for man found guilty of shooting 3 people inside Cleveland convenience store, killing 1
The man found guilty of shooting three people inside a Cleveland convenience store in October 2022 is set to receive his sentence Friday morning. A jury in the Cuyahoga County Court of Common Pleas on Sept. 25 found 45-year-old Charles Wright guilty of one count of aggravated murder, two counts of murder, 11 counts of felonious assault, seven counts of attempted murder, and one count of discharge of a firearm on or near a prohibited premises. Wright shot two customers and a store employee inside the USA Food Mart in the 1100 block of East 123rd Street around 4:40 p.m. on Oct. 26, 2022.
The employee, Michael Gunn, 60, was killed cleveland19.com

San Mateo County, CA: Update: Rayna Ramos Pleads No Contest in C-Store Murder in 1993
A cold case from 1993 may now have a resolution. Rayna Ramos (63) pled no contest to 2nd-degree murder following an investigation by the San Mateo County Sheriff's Office detectives and their Cold Case Unit for the murder of Shu Ming Tang during a botched armed robbery in San Carlos. Sentencing for Ramos is set for November 16, as reported by the San Mateo County District Attorney's Office. On April 26, 1993, Shu Ming Tang, the owner of Devonshire Little Store in San Carlos, was fatally shot during an attempted robbery. Ramos, then 32, was witnessed fleeing the scene. SFist details how the case featured on America's Most Wanted in the 90s and had remained unsolved until recently.
San Mateo County Sheriff's Office detectives revisited the case in 2018, using advancements in DNA technology to identify Ramos as a suspect hoodline.com

Memphis, TN: Attempted clothing store robbery leaves 16-year-old in critical condition
Shots were fired after four suspects attempted to rob a clothing store in Whitehaven Wednesday, Memphis Police say. MPD says at around 7:30 p.m., officers responded to a shooting at The Spot Inc. in the 4600 block of Faronia Drive. Four males reportedly tried to rob the store at gunpoint. During the incident, the store owner and the suspects fired multiple shots at each other. A 16-year-old male suspect was shot and taken to Methodist South. He was later airlifted to Regional One Hospital, and is currently in critical condition, reports say. A second suspect arrived at the hospital and was taken into custody without incident.  news.yahoo.com

Memphis, TN: Shooting at Midtown Burger King leaves two critical
A shooting in Midtown sent two people to the hospital Wednesday night. Memphis Police officers responded to a Burger King in the 1300 block of Poplar Avenue near Cleveland at 8:29 p.m. The victim was found at the scene and taken to Regional One in critical condition, MPD said. The second victim was found in the 1100 block of Chelsea and transported to Regional One in critical condition.  wreg.com

Philadelphia, PA: Store clerk shot during argument in Philadelphia's Summerdale neighborhood
An argument led to the shooting of a store clerk in Philadelphia's Summerdale section on Thursday afternoon. It happened around 2 p.m. on the 800 block of Granite Street. Police say the 47-year-old male clerk was unloading soda bottles outside of the business when an argument ensued. The victim was shot one time in the left armpit. He was taken to Albert Einstein Medical Center in critical condition. Action News spoke with Frank Rosario, who is a member of the Dominican Grocers Association. He said members of the organization rushed to the scene and want justice for the injured clerk. No arrests have been made.  6abc.com

South Charleston, WV: Update: Woman indicted for Attempted Murder in South Charleston Kroger shooting
The woman accused of shooting another woman at the Riverwalk Plaza Kroger in May has been indicted on several charges by a Kanawha County grand jury. According to the Kanawha County Prosecuting Attorney's Office, Lydia Spencer, 33, of South Charleston, was indicted on charges including attempted murder, malicious assault, wanton endangerment, use or presentment of a firearm during the commission of a felony, prohibited person in possession of a firearm, and prohibited person carrying a concealed firearm. The shooting happened around 11:04 a.m. on May 14, according to Metro 911 officials. A criminal complaint said the shooting started as a physical fight between three people, including the suspect, identified as Spencer. Once the fight was broken up, the complaint said Spencer allegedly pulled out a revolver and shot one of the women in the back. The South Charleston Police Department said the victim and Spencer knew each other prior to the shooting. The extent of the victim's injuries were not known, but she was out of the hospital as of May 15.  wowktv.com


Robberies, Incidents & Thefts

San Jose, CA: Man arrested on suspicion of assault, kidnapping of store employee
A 42-year-old man was arrested last week after he allegedly assaulted a store employee in downtown San Jose, police said. The man entered a store on the 400 block of East Santa Clara Street on Sept. 19 and assaulted the business's lone employee on shift, according to authorities. Though officers arrived after the man fled, investigators retrieved evidence that led to his identification, police said. Arrest and search warrants were subsequently obtained by police, who arrested the man the next day in San Jose on suspicion of assault with intent to commit a felony, kidnapping to commit a sexual offense, attempted robbery, assault with force likely to produce great bodily injury, battery causing great bodily injury and false imprisonment. Authorities did not release specific information about the nature of the employee's injuries. The man was booked into Santa Clara County Main Jail.  mercurynews.com

Stockton, CA: Attorney General Bonta and Stockton Police Department Announce 34 Arrests, Seizes 20 Firearms in Stockton
California Attorney General Rob Bonta today announced the felony arrests of 30 individuals, as well as the seizure of 20 firearms, including four assault weapons and two "ghost" guns in Stockton. The arrest and seizure are the result of a joint operation by the Stockton Police Department (SPD) and the California Department of Justice (DOJ) targeting a violent organized criminal group in Stockton. The investigation, which began on August 2, 2023, culminated in a large-scale multiagency operation occurring on September 21, 2023, where numerous assisting law enforcement agencies served 19 search warrants and 11 arrest warrants in San Joaquin and Yuba counties. The operation resulted in the arrest of a suspect for the attempted murder of an SPD sergeant who was shot after a pursuit that occurred on August 2, 2023. Additionally, the investigation prevented two violent crimes, including a planned shooting.  oag.ca.gov

Decatur, AL: 10 charged this week with stealing from Decatur Walmart following new retail theft legislation
Retail theft charges were brought against 10 people in Morgan County District Court this week for allegedly stealing from the Walmart Supercenter in Decatur after new state legislation providing harsher penalties for retail theft went into effect Sept. 1. "Retail thieves feared no jail time or even arrest" before this legislation, said Alabama Retail Association President Rick Brown. "The sheer volume of goods walking out of stores without being purchased was driving up the cost of goods bought legally and causing stores, small and big, to consider closing or moving elsewhere."
The Retail Theft Crime Prevention Act was approved by the Alabama Legislature on May 31 and signed into law by Gov. Kay Ivey on June 14. The new law introduced new charges for stealing from retailers: retail theft and organized retail theft. Before the new legislation, theft from retailers fell under the broad umbrella of first-, second-, third- or fourth-degree theft, based on the value of the items stolen.  news.yahoo.com

DOJ: Four Men Sentenced For Armed Robbery Spree
Orlando, Florida - The four men were responsible for the armed robberies of seven convenience stores and one towing business over nineteen days (Aug 26, 2022 - Sept. 14, 2022). Each pleaded guilty and received the following sentences: 17 yrs. & 10 months, 16 yrs., 15 yrs. & 6 months, 10 yrs. & 6 months. justice.gov

Grand Rapids, MI: GRPD seeks 18-year-old allegedly tied to 30+ burglaries of liquor stores and dispensaries

Oakland, CA: Police announce arrest of 10 suspected gang members; tied to Armed Robberies

New Haven, CT: DOJ: Teen Admits Assisting Armed Robbery of North Haven Gas Station

Norfolk, VA: Chesapeake Man Sentenced for Five-Hour Armed Robbery Spree



Beauty - Philadelphia, PA - Robbery
C-Store - Perris County, CA - Armed Robbery
C-Store - Las Vegas, NV - Armed Robbery
C-Store - Houston, TX - Robbery
C-Store - West Lafayette, IN - Armed Robbery
Clothing - Memphis, TN - Robbery / Susp Shot
Dollar - Nash County, NC - Armed Robbery
Dollar - Temple, TX - Robbery
Jewelry - Palmdale, CA - Armed Robbery
Jewelry - Gettysburg, Pa - Burglary
Jewelry - Albuquerque, NM - Robbery
Jewelry - Spokane, WA - Robbery
Liquor - Grand Rapids, MI - Burglary
Marijuana- Grand Rapids, MI - Burglary
Restaurant - San Jose, CA - Burglary
Restaurant - Navasota, TX - Burglary
Restaurant - Navasota, TX - Burglary
Restaurant - Navasota, TX - Burglary
Shoes - Lincoln, NE - Burglary
Shoes - Philadelphia, PA - Burglary
Tobacco - East Haven, CT - Armed Robbery                      


Daily Totals:
• 12 robberies
• 9 burglaries
• 1 shooting
• 0 killed


Weekly Totals:
• 67 robberies
• 40 burglaries
• 1 shooting
• 0 killed

Click to enlarge map



None to report.

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Regional AP Mgr - South FL Market - Bilingual required
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Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...


Regional Director, LP & Safety (Midwest)
MN, MO, IL, KS, WI, MI, IN, or WA - posted June 27
We are looking for a Regional Director of Loss Prevention to join us in MN, MO, IL, KS, WI, MI, IN, or WA. You will develop, execute, and maintain shrink and shrink compliance initiatives. You will also conduct internal and external field investigations, loss control auditing, store safety programs, and compliance programs and audits...

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