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Black Hat USA 2023
August 5-10

WIORCA Fundraising Golf Event
August 31

GSX 2023
September 11-13

APEX Conference
September 13-15

2023 MNORCA Annual Conference
September 27

October 2-4

TMA 2023 OPSTech
October 8-12

See More Events





In Case You Missed It

July's Moving Ups

12 New Senior LPs - 7 Appointments - 5 Promotions

Caleres, Inc. named Linda Campbell, CFI Sr. Director of Asset & Revenue Management
Ever New Melbourne named Ian Amato, LPC Retail Risk Manager, Canada
ISCPO Appoints Marco Alongi to its Board of Directors
Prada Group named Daniel Edward Cruz, CFI Vice President Loss Prevention
RLPSA Names Rebecca Alexander New Associate Director
Saks Fifth Avenue promoted James C. Schroeder to AP Manager of Projects, Systems & Technology
Shooter Detection Systems named Stephen Carney New President
Shooter Detection Systems promoted Rich Onofrio to Chief Technology Officer
Topgolf Callaway Brands named Brian McGee Business Partner Profit Protection & Security
Victoria's Secret & Co. promoted Sean Wilson to Director of Asset Protection
Victoria's Secret & Co. promoted Tony White to Director of Asset Protection
Victoria's Secret & Co. promoted Kersonder Williams to Director of Asset Protection

See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position







2023 MNORCA Annual Conference sponsored by Axis Communications

Wednesday, September 27

The annual MNORCA conference is back with a content filled 2 day Conference sponsored by Axis Communications. The conference will be kicked off with Keynote Speaker George Piro, former FBI Agent, most notable for his interrogation of Saddam Hussein. We will also have speakers from the FBI, HSI, Local Law Enforcement and Retail. We look forward to bringing the private and public sectors together to discuss major issues impacting our businesses and communities. Full Agenda will be posted closer to event.

Click here to get tickets and learn more

The U.S. Crime Surge
The Retail Impact

Retail Executives, Lawmakers & Law Enforcement Hold ORC Roundtable
The group is calling for the passage of the Combating Organized Retail Crime Act

'Theft for greed, not theft for need,' Organized retail crime rising while related bill awaits action

Recent legislation awaiting action seeks to deter these thefts in the first place.

Power tools are locked and caged at the Charleston Boulevard Home Depot. Store Manager Larry Jensen said, "We would have never had to do something like this" five years ago. After 12 years with the company, he said thieves more and more are taking merchandise and threatening associates who catch them in the act with violence or weapons.

The National Retail Federation reports ORC has skyrocketed by 50% from 2015 to 2020. During a roundtable discussion about ORC at Jensen's Home Depot location Wednesday morning, Nevada Congresswoman Susie Lee said it left the state with the $85 million tax revenue loss. Nevada Congresswoman Dina Titus added that over $100 million in stolen merchandise was lost just in 2022.

During the store tour of locked-up products, Scott Glenn, who is vice president of asset protection for Home Depot nationally, told the congresspeople that ORC is "costing us a couple of billion dollars" with only 5% of those products being recovered.

He associates the rise in crime with not enough legal repercussions for thieves and third-party online marketplaces that allow anonymous sales.

"This is basically theft for greed, not theft for need," Glenn said during the roundtable. "These crimes are linked to other broader crimes such as gun running, drug trafficking, and human trafficking."

Raul O. Aguilar of Homeland Security said during the roundtable that "Operation Boiling Point" was established in late 2021 to combat ORC, which initiated 119 criminal arrests, 71 indictments, and $6 million worth of recovery stolen goods in FY 2022.

Now, lawmakers are awaiting action on HR 895, or the Combating Organized Retail Crime Act introduced in February 2023. If passed, sponsors say the bill would strengthen federal coordination during these investigations, make ORC a federal offense, and heighten penalties in hopes it will deter the crime.

The Combating Organized Retail Crime Act of 2023 is before the Judiciary Committee with 60 co-sponsors split almost evenly between Democrats and Republicans. 8newsnow.com

Retail Crime Spotlighted in Nationally Televised Town Hall
Crime is the second largest issue Americans are worried about.

Theft Offenders 'Need to Know They Will Face Repercussions'
Swift consequences needed to combat retail crime, mayor says

53% of shoppers believe retail crime is worse in their community

More than half of consumers think retail crimes like shopping or looting stores have surged in their community since the onset of the pandemic, a National Retail Federation survey found.

According to the survey, 75% of shoppers reported being in stores where products were locked up and 79% believe retail thefts impact the prices of what they buy.

Deborah, a "Crime in America" town hall participant, has had two businesses in New York City for 35 years. She says her stores have been robbed multiple times. "People come in, they put clothing under their shirts, and they run out of your store. It's so jarring," she said.

Hartford, Connecticut Mayor Luke Bronin thinks offenders need to know they will face repercussions if they commit a crime.

"Sometimes, what's most important is that there are swift and reliable consequences," Bronin told NewsNation host Chris Cuomo. "It's not about the severity of them. It's about the fact that there are consequences that you can count on."

A NewsNation and Decision Desk HQ poll of registered voters found crime was the second largest issue Americans are worried about. newsnationnow.com

'Rampant crime has become a regular part of life'
The nationwide retail exodus continues as store theft remains a top problem

Here's why retailers say they're fleeing the San Francisco area
America's most-robbed Walgreens was the victim of at least three thefts within 30 minutes in July, according to CNN Senior National Correspondent Kyung Lah - one of the latest examples of brazen crime at the location.

According to Lah, Walgreens has identified this location as having the "highest theft rate" - hit more than a dozen times a day - of the pharmacy chain's nearly 9,000 U.S. stores.

A retail exodus

Several retail giants - including Nordstrom, H&M, Marshall's, Gap, Banana Republic, Anthropologie and Office Depot - have announced they're pulling the plug on some San Francisco locations.

When Whole Foods announced in mid-April that it was temporarily closing its store at Trinity Place in the city's Tenderloin District, a spokesperson for the grocer expressed concerns about "the safety of our team members" due to criminal activity near the store.

These issues, while significant in San Francisco, are not isolated to the Bay Area. According to a study by the National Retail Federation, organized retail crime and theft are growing in both scope and complexity across the U.S.

Concern for commercial real estate

Many cities have seen retail store closures in recent months. Insider recently reported that as many as 2,373 major retail stores are set to close this year across the U.S - not all down to crime, but some due to dwindling foot traffic in the age of online shopping and economic factors like rising interest rates.

These trends are causing headaches for commercial real estate investors, since they present more challenges for the already shaky and debt-ridden sector.  finance.yahoo.com

For the Academics: Automated ORC Detection
Research study: numeric-based machine learning design for detecting organized retail fraud in digital marketplaces
Organized retail crime (ORC) is a significant issue for retailers, marketplace platforms, and consumers. Its prevalence and influence have increased fast in lockstep with the expansion of online commerce, digital devices, and communication platforms.

Today, it is a costly affair, wreaking havoc on enterprises' overall revenues and continually jeopardizing community security. These negative consequences are set to rocket to unprecedented heights as more people and devices connect to the Internet. Detecting and responding to these terrible acts as early as possible is critical for protecting consumers and businesses while also keeping an eye on rising patterns and fraud.

Retail organized crime has been a persistent cybersecurity issue for e-commerce platforms such as Meta's Marketplace and eBay, among others. With the growing amount of data available on users' attributes and transaction histories, it's becoming increasingly difficult to spot fraudulent actions using filtering rules and key word search and refinement.

In our research, we proposed an automated fraud detection method for detecting possible frauds in the organized retail crime space using a supervised machine learning approach. We demonstrated that our system outperformed past systems based on rule-based and unsupervised learning approaches in terms of prediction accuracy and efficacy.

To the best of our knowledge, this approach has not been applied in ORC settings, and where it has been applied in other contexts, majority of cases have only used single-stage trials for data processing and/or imbalance learning. In our case, we demonstrated how to optimize a fraud detection modeling system by combining expert informed feature discovery, bespoke data processing, imbalanced learning, feature, and model selection, customized hyperparameter setup, and business-oriented assessment metrics to achieve state-of-the-art performance.

Read the full report here: nature.com

Online LP & Theft Training
Dealers can access NHPA online training to combat theft
The average hardware store in the U.S. loses nearly $47,000 (or 1.6 percent of sales) each year to shrinkage, according to the 2022 Cost of Doing Business Study from the North American Hardware and Paint Association (NHPA). The problem has been getting worse in recent years, mostly due to an increase in shoplifting.

Another study, by the (U.S.) National Retail Federation, reveals that nearly one-third of retail shrink comes from employee theft. Employees can steal money from the cash register or product from the sales floor. Advances in surveillance technology have made it easier to catch and prosecute thieves, but prevention remains the best strategy.

NHPA recently updated its three courses in loss prevention, which cover internal theft, external theft, and store safety. The courses feature a new format and include updates on the latest trends and technologies in loss prevention. hardlines.ca

Retail Thefts Causing Alarm Across Southern Calif.
From Gucci to jewelry, recent string of retail thefts across SoCal prompts concern
Shocking video showing a group of men stealing from a Gucci store in Century City has sparked serious concern among business owners, shoppers and law enforcement. The video, which was posted on the Citizen app, shows the men rushing out of the store with several luxury bags and suitcases. The Los Angeles Police Department said the group involved nine people.

On the same day in Irvine, surveillance cameras caught three suspects rush into the Jewels By Alan jewelry store. The thieves, who were wearing all black and had their faces covered, used hammers to shatter the glass displays.

"It kind of just shows you the mentality that they either don't think they're going to get caught or they don't care if they get caught," Davies said. The National Retail Federation notes that three of the top 10 cities for retail crime are in California, with Los Angeles taking the top spot. abc7.com

July Saw The Third Most Mass Shootings In One Month Since 2020

Family-owned hardware store lost $700K in just one year due to retail theft



OSHA Continues to Zero in on Dollar General Stores
The retail chain has faced more than $21 million in fines from 243 inspections since 2017

Dollar General workers at a Florida store were left without a working restroom, OSHA says

A Dollar General store in Florida was cited for seven violations by OSHA inspectors.

Dollar General workers at one of its Florida stores were left without a working restroom, according to the Occupational Health and Safety Administration.

Federal inspectors visited the discount store in Brandon, Florida back in January, where they found a total of seven violations. These were issued to the company in May.

That included the serious violation of not providing workers with a working restroom, which OSHA says exposed "employees to adverse health effects and sanitation hazards."

An OSHA document says the inoperative lavatory was corrected during the inspection, but it still proposed a $7,366 fine.

The store's largest proposed fine came from a repeat violation of obstructing exit routes, for which OSHA wants to fine Dollar General $156,259.

In a press release earlier this month, OSHA slammed the retail chain for facing more than $21 million in fines from 243 inspections since 2017. An OSHA spokesperson told Retail Dive that the chain has paid $4 million of the fines it owes. The company has the option to contest these citations and fines. businessinsider.com

Self-Checkout-Only Stores Becoming More Popular
What are the LP implications of self-checkout only stores?

​​Does Kroger Face a Self-Checkout-Only Future?
Kroger converted a store in Tennessee to self-checkout only, following its first test of a cashierless concept in Dallas in 2021.

A Kroger spokesperson told WKRN that the location in Franklin, about 20 minutes from Nashville, was converted because of the rate of customers already using self-checkout. "These allow our customers to scan and bag their own items," she said. "It's a fast, friendly experience."

Among other retailers, Walmart and Dollar General are also both piloting exclusively self-checkout stores, while Amazon continues to test its "Just Walk Out" technology largely at Amazon Fresh and Go locations.

Last fall, Albertsons began testing a self-checkout-only store in Boise, Idaho, that guides customers to self-checkouts based on their basket size: 10 items or fewer, around 15 items, and 20 items or more. Hy-Vee has also converted many of its stores to primarily self-checkout stations, with the terminals able to be converted to manned checkout when busy.

Self-checkout options increased during the pandemic due to social distancing concerns and advances in automation, as well as to help retailers better manage high labor shortages and costs. For customers, self-scanning can reduce wait times. retailwire.com

Upcoming Holiday Shooting Season: A Mixed Bag for Retail?
What's working for - and against - retailers heading into the holidays?

This shopping season isn't likely to be like last year, or the year before, or the year before that, experts say.

As the summer winds down, retailers are preparing for the all-important back-to-school and holiday shopping seasons. So far in 2023, despite inflation, economic uncertainty and a prioritization of spending on experiences over goods, consumers have come through pretty well for the industry. Yet, even with the first half of the year over, it's hard to know what's ahead.

That's in part because recent holidays aren't providing many clues, according to Meghann Martindale, head of retail research at Madison Marquette.

During the height of the pandemic in 2020, people stuck at home spent mostly on goods; the 2021 holiday season helped launch a year of splurging, including refreshing closets; and, in 2022, despite inflation, holiday shoppers were by and large still in the mood to spend. But this holiday isn't likely to be like last year, or the year before, or the year before that, she said by phone.

First, the good news

Inflation is down - Consumer sentiment is up - A UPS strike averted - Consumers want to 'return to normal'

And some of the challenges

Consumers are keen to find deals - Some retailers at risk as student loan forgiveness ends - The 'anti-woke mob' is still out there  retaildive.com

McKinsey & Company
Middle managers are the heart of your company

Stop thinking of middle management as a way station. Instead, make it a destination.

In particular, the middle layer of management is suffering from these false beliefs-and for three main reasons:

1. Senior leadership feels a magnetic pull to promote top middle managers into positions where they no longer do what they love: coach and connect people.

2. Senior leaders persist in promoting their best individual contributors, without considering their fitness for a people leadership role.

3. Middle managers who do stay in their jobs find themselves pinioned by administrative tasks and stymied by leaders who won't empower them to make changes.

Unfortunately, the word "middle" implies that the person in that spot is on the way to somewhere else-ideally, the top. That thinking is misguided. Instead, we need to view middle managers as being at the center of the action. Without their ability to connect and integrate people and tasks, an organization can cease to function effectively. That's why we think the best middle managers are best off staying exactly where they are-like Marcus, who refused to accept the prevailing belief systems about management.

Without the ability of middle managers to connect and integrate people and tasks, an organization can cease to function effectively. mckinsey.com

First look inside redesigned Amazon Fresh grocery stores in Chicago

Instacart slashes its shopper pay rates from $7 to $4

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Quick Service Restaurants (QSRs) face various challenges that can hinder their efficiency, customer experience, and profit margins. Issues such as employee and food safety, long wait times, and inefficient order processing are common concerns for QSR operators. Join TalkLP, The D&D Daily, and OpenEye as we explore how video analytics can effectively address these pain points and provide tangible solutions to streamline operations and enhance loss prevention efforts.

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Optimizing journey time and reducing wait times through real-time issue detection.
Identifying and tracking individuals and objects across multiple cameras and locations.
Integrating with your POS solution to detect and prevent fraud.
Avoiding cost-prohibitive retrofits.
Monitoring employee and food safety.

Don't miss this opportunity to unlock the potential of video analytics for your QSR operations. Register now and join us for an engaging webinar filled with invaluable insights and practical strategies.

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RH-ISAC Summit | Featured Speakers Preview

October 2-4 | Dallas, TX

The RH-ISAC Cyber Intelligence Summit delivers a robust agenda featuring prominent thought leaders providing perspective on cyber threats and challenges impacting the retail and hospitality industries. Here's a snippet of our speaker line-up:

Deneen DeFiore, United Airlines
Keren Elazari, The Friendly Hacker
Marc Varner, Lowe's
Ngozi Eze, Levi Strauss & Co.
Ryan Miller & Leah Schwartzman, Target
Paul Suarez, Casey's General Stores
Dan Holden, BigCommerce
Tyler Compton, Aaron's, Inc.
Jason Goodman, Marriott
Henry Valentine, T-Mobile


Another Retailer Hit By Cyberattacks
Hot Topic Apparel Brand Faces Credential-Stuffing Attack

Hot Topic says that it was unable to tell which accounts were accessed by legitimate users and which were accessed by threat actors, making the situation all the more difficult.

Customers of American retailer Hot Topic are being notified about multiple "credential-stuffing" cyberattacks that resulted in cracked accounts and sensitive information being exposed to hackers, occurring between Feb. 7 and June 21.

According to a notice to customers, Hot Topic said that it identified suspicious login activity for multiple "Hot Topic Rewards" accounts. After undergoing an investigation, the company determined that automated attacks had been launched against their website as well as its mobile application on multiple different dates, using account credentials that Hot Topic was not the source of.

The type of personal information the unknown threat actors may have accessed are names, email addresses, order histories, phone numbers, mailing addresses, and birthdays. And if a Hot Topic rewards member had a payment card saved to their account, the threat actors would have also been able to see the last four digits of the card number.

Credential-stuffing attacks occur when cybercriminals run an automated script to attempt logins to accounts using lists of stolen user names and passwords purchased on the Dark Web. The attackers bank on users not changing their passwords regularly, or reusing the same password across multiple sites.

"The recent Hot Topic data breach underscores two intertwined security challenges: compromised credentials, and distinguishing between normal and abnormal behavior," Tyler Farrar, CISO at Exabeam, wrote in an emailed statement. "Valid credentials ... provide threat actors with potential access to sensitive data. Such breaches are often amplified by the inherent difficulty in differentiating between unauthorized and legitimate logins. Addressing these challenges necessitates comprehensive cybersecurity strategies."

Hot Topic asserted that it is taking the account breaches very seriously, working alongside cybersecurity experts and implementing new measures and steps to safeguard its website and mobile application from these types of automated credential-stuffing attacks. darkreading.com

New Bill Fights Data Brokers
Why the California Delete Act Matters

Bill 362 is a perfect template for a nationwide win against data brokers and the privacy infringements they cause.

AdvertisementA new California privacy bill should make it easier for residents to take their personally identifiable information (PII) off data brokers. But Californians won't be the only ones to benefit if the California Delete Act (Senate Bill 362) passes. Like other tech developments, where California goes, the rest of the nation tends to follow. Bill 362 provides a perfect template for a nationwide win against data brokers and the dangerous privacy infringements they cause.

One of the largest sources of online exposure (i.e., how your phone number pops up when someone Googles you), data brokers are companies that aggregate information about consumers. They, mostly legally, take this data from various different sources (public records, credit card transactions, social media, etc.) and then sell it to third parties.

Data brokers rarely vet their customers. As a result, anyone - from marketers and law enforcement agencies to cybercriminals - can get their hands on our personal information, such as contact details, family information, sexuality, reproductive health, and even geolocation. We know that criminal groups use data brokers for reconnaissance and targeted phishing emails.

If Senate Bill 362 passes (which looks likely), it could trigger a sequence of state copycat laws. Get enough of these over the line, and a federal data broker opt-out process will likely follow.

Current state laws allow citizens to request that data brokers remove any information they have collected from them directly, but not from third-party sources. The California Delete Act closes this loophole. darkreading.com

Microsoft Under Fire for 'Dragging Its Feet' on Cybersecurity
Tenable CEO accuses Microsoft of negligence in addressing security flaw

Cybersecurity veteran Amit Yoran says Microsoft has a culture of toxic obfuscation when it comes to addressing security threats.

Veteran cybersecurity executive Amit Yoran accused Microsoft on Wednesday of dragging its feet on fixing a critical vulnerability affecting its Azure platform and said the tech giant's slow response illustrates a negligent approach to security.

His harsh public critique of Microsoft - a relatively rare event for a high-profile corporate figure in cybersecurity - follows criticism from lawmakers and researchers alike after a recent cyberattack affecting U.S. government officials resulted from a Microsoft security lapse.

As the CEO of Tenable, a firm that helps companies understand and mitigate their cybersecurity vulnerabilities, Yoran said he works with hundreds of companies every year to disclose and patch vulnerabilities. Microsoft, he said, consistently fails to proactively and professionally address vulnerabilities in their products. cyberscoop.com

Instagram Flags AI-Generated Content
Amid the national discussion about AI safety and non-human-originated content in the US, an app researcher spotted an effort by the social media app to flag AI posts for its 2+ billion users.

How the best CISOs leverage people and technology to become superstars

Attackers can turn AWS SSM agents into remote access trojans







In Case You Missed It

Tony Gallo, Managing Partner at Sapphire Risk Advisory Group, won a Security Innovator Award for "Security Industry Innovator" for 2023 from SecurityInfoWatch.com! Congratulations, Tony!


Cannabis Shops Become Top Target During Civil Unrest
How Can Dispensaries Protect Themselves from Looters?
Following the death of George Floyd in 2020, looting took place across the country. Many targeting marijuana dispensaries, resulting in hundreds of thousands of dollars in losses. In most cases, rioters weren't just looting stores. They were completely ransacking and destroying property.

Marijuana dispensaries are a target for criminals due to the amount of cash and desirable product they have on hand at any given time. Traditional banking services have yet to integrate with them, forcing the dispensary to deal in cash. In Oregon and California alone, looting took place at 43 dispensaries during the unrest following Floyd's murder.

Policies differ state to state, and in newly legalized states like Illinois, there are no benchmarks for insurance companies to reference. Many commercial policies don't include the loss of cash, something any given dispensary has a lot of. Insurance companies may blame losses on the market, such as a business drop due to COVID-19, or that criminal conduct bars coverage. And finally, there's still the argument cannabis businesses are uninsurable due to their vague legal status.

Eventually, state regulations will learn how to craft laws for the anomalies that appear from the legal gray zones of legalized cannabis. Until then, what can businesses do to protect themselves?

For any unprecedented damage in the future, dispensary owners should notify their insurance provider immediately of property damage or business interruption and save all their bills and invoices. Seeking counsel on piecing together insurance claims or on increasing security measures will also offer protection. 

Dispensaries who do not have the proper security in place risk losing their investment. Most dispensary owners were utterly blind-sighted. Even if they had been prepared, police were busy with the demonstrations at the time. Investing security into a dispensary and being clear on insurance coverage is critical. sapphirerisk.com

Safety Risks Grow With Uneven Cannabis Rules Across the Country
As more states legalize cannabis, uneven safety rules can pose a risk, experts say
Amid the growing acceptance and legalization of cannabis use across the country, a concerning reality has emerged: The state-by-state patchwork of safety regulations can leave marijuana consumers wandering through a haze of uncertainty, exposing them to potential risks.

Under federal law, marijuana is illegal - period. So, it's up to individual states to determine their own regulations and safety standards.

AdvertisementThose inconsistent regulations are part of a broad debate about the U.S. cannabis industry. The 47 states that allow at least some cannabis use (cannabis is still illegal in Idaho, Kansas and Nebraska) have taken various approaches to issues such as the allowable amount of euphoria-inducing tetrahydrocannabinol, or THC, in a product.

"We don't really know what's going on behind the doors of each and every lab in each and every state," said Anna Schwabe, a cannabis geneticist and the director of cannabis education, research and development for 420 Organics, in an interview with Stateline. "I don't really have any sense of or any level of comfort for the numbers that they're putting out."

Maryland voters approved legal cannabis in November and the General Assembly this spring passed a bill outlining a regulatory system for the new industry. Maryland is now among several states, plus Washington, D.C., to legalize recreational cannabis.

Recreational cannabis in Maryland officially became legal July 1. While public consumption is still mostly illegal, those 21 and older may buy and possess up to 1.5 ounces of cannabis. Additionally, it's now legal to grow up to two plants for personal use.

Most states require legal cannabis products to be tested by licensed laboratories for potency and for contaminants such as pesticides and heavy metals. Still, the lack of uniform testing standards has led to inconsistent lab results. baltimoresun.com

NY Begins Shutting Down Illegal Cannabis Shops
New York state shuts down first unlicensed marijuana dispensaries
An unlicensed marijuana dispensary chain with several locations operating across upstate New York became the first to have its stores shut and padlocked by the state under its new cannabis law, state leaders announced Monday.

Seven dispensaries in Cayuga, Oswego and Wayne counties that were operating without a state license and allegedly selling marijuana to underage customers were closed using enforcement powers signed into law as part of the state budget, Gov. Kathy Hochul said in a statement.

The unlicensed stores belong to the chain "I'm Stuck," which is owned by David Tulley and operated locations across Cayuga, Monroe, Oswego and Wayne counties, Hochul said.

His stores that were shut down Monday with help from State Police are located in Auburn, Lyons, Macedon, Ontario, Pulaski and Williamson.

The state Office of Cannabis Management (OCM) petitioned to close the stores, and the state Supreme Court in Wayne County granted the action earlier this month, according to court papers.

Tulley ignored notices and orders from the OCM to stop selling cannabis without a license at his "I'm Stuck" stores, and investigators from the state office of the attorney general observed store clerks selling cannabis products to underage customers on multiple occasions, the governor said. cannabisbusinessexecutive.com

Strategies for Distressed Cannabis Businesses

Over $87 million spent on cannabis in Maryland's first month of adult sales




Selling Amazon Data to Third-Party Sellers?
Amazon employees leak secret info that marketplace sellers can buy on Telegram

The brokers act as middlemen between sellers and Amazon employees, who leak the data in exchange for money.

For the millions of sellers who make up the booming Amazon marketplace, few things are as perpetually concerning as the threat of getting suspended for alleged wrongdoing and watching business evaporate overnight.

Helping third-party sellers recover their accounts has turned into a large and lucrative enterprise, because the only way the merchants can get back up and running is to admit guilt and correct the issue or show sufficient evidence that they did nothing wrong. The process is often costly, lengthy and fraught with challenges.

Enter the illicit broker.

For a fee of $200 to $400, sellers can pay for services such as "Amazon Magic," as one broker on encrypted messaging service Telegram calls it. The offerings also include access to company insiders who can remove negative reviews on a product and provide information on competitors. Users are told to send a private message to learn the price of certain services.

The Telegram group has over 13,000 members, and it's far from the only one. Other brokers peddle similar services on Telegram as well as on WeChat, WhatsApp and Facebook Groups. The confidential data is promoted as intelligence gold for any seller working to get their product or account reinstated.

The groups are part of a robust market of so-called black hat service providers that have cropped up alongside the rise of third-party marketplaces on Amazon, Etsy and Walmart. Amazon's marketplace now accounts for over 60% of goods sold on the platform, and includes numerous businesses that generate millions of dollars in annual revenue on the site. cnbc.com

Prime Day's Self-Fulfilling Prophecy
How Amazon Got Americans to Spend $12.7B in 2 Days Without Lifting a Finger

Amazon Prime Day was bigger than ever. What's next for the world's largest retailer's shopping holiday?

nother year, another Amazon Prime Day. As the data from the brands I manage rolled in, I knew this would be a big year. According to Amazon, this year shoppers purchased 375 million items over two days, up from 300 million items sold last year.

Amazon's summer shopping holiday has not only made an indelible mark on the buying patterns of Americans but influenced sellers as well. What used to be a lull for online shoppers is now one of the biggest days for moving mid-year inventory. So, why were Amazon shoppers ready to spend $12.7 billion on Prime Day?

97% of Prime Day shoppers were aware of Prime Day before the sale, and 80% had shopped during the event in the past. Amazon doesn't just drive awareness around Prime Day; online articles from every outlet possible tried to get clicks on their own sites. Prime Day has become a self-fulfilling prophecy, and Amazon doesn't have to lift a finger. entrepreneur.com

Wish plans to lay off 255 employees by the end of the fiscal year
The struggling online marketplace said in a filing that the move affects 41% of its U.S. workforce and 26% of its international workforce.

E-commerce wars: Could Temu overtake fast fashion giant Shein?

Amazon opens Amazon Fresh grocery delivery to non-Prime members







Minneapolis, MN: Romanian mobster swindled Twin Cities retailers out of thousands of dollars using sleight of hand, charges say
Prosecutors allege a woman belonging to a Romanian organized crime group stole thousands of dollars from Twin Cities retailers using a sleight of hand scheme. Baronita Rostas, 24, is charged with one count of theft by swindle, according to court documents filed Tuesday. A criminal complaint filed by the Hennepin County Attorney's Office alleges Rostas swindled stores in Eagan, Roseville, Albertville, Maple Grove, St. Louis Park, Woodbury, and Richfield, causing a total loss of $6,280 to the retailers between March and July of this year.

Rostas' alleged scheme, as described in the criminal complaint, was to bring merchandise to the cashier to purchase, then hand over multiple stacks of $20. She would then ask to recount the bills, ask the cashier for the total and discreetly remove bills from the stack while the cashier was checking the register screen. After completing the transaction, Rostas allegedly walked away having paid less than the total and receiving change from the cashier. She also would later return the merchandise at a different store, prosecutors allege.
The criminal complaint states Rostas performed this scheme across the country.

"This is a complex case, involving several agencies and a significant amount of work," Hennepin County Attorney Mary Moriarty said. "This sort of high-volume, organized fraud has a significant impact on businesses and their employees, and ultimately impacts all of us through higher prices." She was arrested Friday at a hotel in St. Louis Park where she had been staying with her husband. Authorities found "large amounts of cash and extensive retail merchandise, receipt, and gift cards" in her car, the complaint states.  cbsnews.com

San Francisco, CA: DOJ: Robbery Crew Charged With Perpetrating $1.1 Million Jewelry Heist
According to a federal criminal complaint, filed July 21, 2023, and unsealed at the initial appearance, Faavesi, 30, Montgomery, 35, Tonga, 33, Tupou, 30, and Vehikite, 34, planned and executed the armed heist, which involved at least eleven individuals, some armed, taking approximately $1.1 million in stolen watches and jewelry from the family-owned San Ramon jewelry store. The complaint alleges that while some of the participants were inside the store or immediately outside it during the armed robbery, others acted as lookouts and get-away drivers of at least four waiting vehicles. The robbery took place at a bustling mall in San Ramon in the middle of the afternoon and resulted in multiple bystanders, including children, fleeing the masked and armed robbers.  justice.gov

Jonesboro, AR: $9K in stolen Baby Formula seized during Arkansas traffic stop
Nearly $9,000 worth of stolen baby formula was seized during a traffic stop in Jonesboro, Arkansas, Wednesday. Jonesboro police said they confiscated 430 cans of baby formula that were shoplifted from several stores and took three people into custody. The Jonesboro Police Department posted pictures of the seizure on its Facebook page and congratulated the officers involved in the stop. Police have not identified the individuals arrested but said they are facing felony charges of theft by receiving greater than $5,000, continuing criminal enterprise, and theft less than $1,000.  wreg.com

Newington, CT: Bloomfield man hacked Wood-n-Tap gift card system, redeemed $20,000
A Bloomfield man was arrested and charged after police said he gained access to more than $200,000 in unauthorized Wood-n-Tap gift cards, spending more than $20,000 of that money over the course of a few years. On Wednesday, the suspect, 34-year-old Calvin Ortique, was charged with Computer Crimes in the 1st Degree, Forgery in the 1st Degree, Identity Theft in the 1st Degree, Larceny in the 1st Degree, and Conspiracy to Larceny in the 1st Degree. The State Department of Transportation has confirmed that Ortique is one of its employees. The online payroll database reports that he is a transportation rail officer for the state. "This has been a long journey. We expect it to continue," said Phil Barnett, Co-CEO & Co-Founder of the Hartford Restaurant Group, which owns Wood-n-Tap.Barnett said he and his team started to notice something was off in 2021 when customers were reporting that their gift card balances were depleting without them ever spending a dime. In their investigation, Newington Police found that Ortique allegedly hacked into a point-of-sale system that managed loyalty and gift card numbers and redeemed more than $20,000 in value at the Newington Wood-n-Tap and at least six other Wood-n-Tap locations beginning in 2020.   fox61.com

Memphis, TN: Beauty supply store worker tased during $1300 hair heist
Police say a woman wielding a box taser stole $1,300 worth of hair and hair products from a beauty supply store in Whitehaven Sunday afternoon. An employee at Beauty and Company said the woman came into the store, grabbed the hair, headed toward the door, and tased her when she tried to stop her from leaving. The clerk was treated on the scene for her injuries.  wreg.com

Somerset, MA: Police investigating $1000 theft of flooring from The Home Depot

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Shootings & Deaths

Raleigh, NC: Man dies from Tuesday shooting in Food Lion parking lot
The man shot outside a Raleigh grocery store Tuesday died from his injuries, according to the man's family. Family members identified the victim as 49-year-old Steven McLamb. He was shot shortly after 5 p.m. in the Food Lion parking lot in the Greystone Village Shopping Center. It remains unclear what lead up to the shooting and who is responsible. Raleigh Police Department said no charges have been filed and the investigation remains ongoing. One shopper who was at the grocery store when the shooting happened returned Wednesday to finish her shopping. "I was nervous to think that this beautiful community that I moved to Vestavia Woods and Food Lion that something like that would happen. It shook me up a little bit, but I said you've got to get over it," Patsy Coll said.  abc11.com

Robberies, Incidents & Thefts

Las Vegas, NV: Teen accused of murder also accused in high-end Las Vegas Strip store robberies: police
The teenager accused of shooting and killing a man over a sex worker also allegedly stole $20,000 in merchandise from a high-end store on the Las Vegas Strip the week before, police documents said. Officers with the Las Vegas Metropolitan Police Department arrested Robtravion Lee, 19, on Friday, July 28. According to an arrest report, on Friday, June 30, Lee, along with another unnamed man, entered the Christian Louboutin store inside The Shops at Crystals inside the Aria Resort and Casino at around 4:15 p.m. Lee and the other suspect began to pick up different purses and handbags while "checking if they were secured by any security devices," the report stated. According to the report, one of the employees believed that they were acting suspiciously and began to assist them while they continued to grab various bags throughout the store, hoping to deter theft. The report stated that once the men had approximately 10 bags, the employee asked them if they would like to put them on the counter while they shopped. Lee responded by saying "I'm not gonna cap, bro" and he pulled out a gun, police said.  8newsnow.com

CVS robbery suspect caught fleeing through drive-by window
Police are searching for the suspect who robbed a northeast Columbus CVS store before fleeing through the pharmacy's drive-thru window on Wednesday. The man was caught on surveillance video entering the CVS in the 2900 block of Stelzer Road at 5:50 p.m. on Wednesday when he jumped over the counter and began making demands with a steak knife, according to the Columbus Division of Police. A pharmacy employee opened the register and the man emptied the contents into a bag. The suspect was then seen exiting through the pharmacy's drive-thru window and running on top of a customer's car rooftop, police said.  nbc4i.com

Stockton, CA: 7-Eleven workers stop a thief from making off with thousands of dollars of cigarettes
Two 7-Eleven workers in Stockton, California, took matters into their own hands as they attempted to stop a man from stealing a bin full of cigarettes. The video of the attempted robbery shows a would-be thief - whose identity is concealed - shovelling cigarettes into a bin while an onlooker films. As the man attempts his getaway, he is confronted by a staff member who tries to pin him against a wall and then restrain his hands. The pair fall to the ground as the worker continues to restrain the thief's hands, all while another worker approaches with a stick raised above his head - ready to strike. And strike he did ... approximately 25 times, in fact.  perthnow.com.au

Chicago, IL: Wanted crew committed 10 Armed Robberies overnight Tuesday
Chicago police are alerting people in several districts about a rash of armed robberies that happened Tuesday. In the community alert, Chicago police said ten armed robberies happened within three and a half hours on Tuesday morning, with the first occurring at 2:50 and the last around 6:05. Investigators said in each robbery, three to seven males, wearing black clothing and ski masks approached a victim at a gas station or on the street and robbed them of their property at gunpoint, and then drove off in a silver or gray Hyundai Sonata.  audacy.com

Atlanta, GA: Police release photos of 2 suspects who Bear-sprayed store clerk

Jefferson City, MO: Ace Hardware Manager charged with $3,300 Deposit theft

Columbus, OH: Man with priors sentenced to 10 years for C-Store armed robbery, stealing $280



Beauty - Memphis, TN - Robbery
C-Store - Atlanta, GA - Robbery
C-Store - Atlanta, GA - Robbery
C-Store - Philadelphia, PA - Robbery
C-Store - Walnut Creek, CA - Burglary
C-Store - Killeen, TX - Burglary
C-Store - Stockton, CA - Robbery
CVS - Columbus, OH - Armed Robbery
Clothing - Walnut Creek, CA - Burglary
Dollar - Utica, MS - Robbery
Dollar - Houston, TX - Robbery
Gas - Big Rapids, MI - Armed Robbery
Jewelry -Portage, MI - Robbery
Jewelry -Wrentham, MA - Robbery
Jewelry -Norridge, IL- Robbery
Jewelry -Palmdale, CA _Robbery
Jewelry -San Marcos, TX - Robbery
Jewelry -Austin, TX - Robbery
Marijuana - South Beloit, IL - Burglary
Marijuana - Warren, MI - Armed Robbery
Restaurant - York County, PA - Armed Robbery
Tobacco - Vidalia, GA - Burglary
Vape - Sioux Falls, SD - Burglary           


Daily Totals:
• 17 robberies
• 6 burglaries
• 0 shootings
• 0 killed


Click to enlarge map



None to report.

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MN, MO, IL, KS, WI, MI, IN, or WA - posted June 27
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