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Addressing Unique Retail Challenges - Part 1
Guest on associate violence has become part
of retail security and loss prevention
By
Sean Foley - SVP, Customer Success at
Interface Systems
Retailers of all sizes continue to have unique challenges when it comes to
security and loss prevention issues. The 2022 NRF Retail Security Survey
revealed that retail shrink has become an almost $100 billion problem. Most
survey respondents also reported that guest-on-associate violence, external
theft, organized retail crime (ORC) and cybercrimes have become higher
priorities for their organizations. ORC has become so widespread that almost one
third of retailers surveyed have established a dedicated ORC team.
With so many threats coming from both within and outside of an organization, it
is hard for retailers to know where to turn when looking to mitigate these
growing risks. And while employee training is certainly an important first line
of defense, the amount of staff turnover in many establishments makes it
difficult to keep employees current and engaged with security best practices.
One answer might be to always have dedicated security guards on premises, yet
few retail establishments can justify such a cost. Human guarding is not without
its own issues as the profession suffers from an extremely high rate of
turnover, and its presence can be seen to affect the customer experience.
To
complicate matters further, retail chains increasingly rely on commerce outside
the confines of the store such as buy-online-pick-up-in-store (BOPIS) services.
The industry is willing to invest in solutions, but they want demonstrable
results proportional to their unique needs and individual budgets.
Unique Solutions for Retail Security
Most retailers have a video surveillance system installed. However, if no one is
watching, it can only ever provide evidence of an event that has already
occurred. For loss prevention specialists looking to curb losses instead of
simply reporting them, a more proactive approach is needed. Ideally, the goal is
to stop losses or deter crime before it happens.
Legacy security solutions are not designed for today’s retail service model. As
a result, many retailers are working closely with managed service providers as
an extension of their own in-house teams. They are looking to employ the most
effective technology solutions that will help them secure and scale their
operations.
Part Two Tuesday: AI-based Cameras with Smart Voice
Down Capabilities | Point of Sale Integration with Video
Summer 2023 Weekend Shooting Analysis
America's Crime & Violence Surge Continues
Big City Violence Continues to Drop
Compared to Last Summer
1,033 Shootings - 276 Killed - 1,089 Injured in 15 Cities Over Last 9 Weekends
Shootings (down 5%), deaths (down 20%) and injuries
(down 4%) have all declined from 2022
The D&D Daily's Big City Weekend Violence Study - Memorial Day to Labor Day
The Daily's annual study analyzes weekend
shooting data in 15 major U.S. cities from Memorial Day Weekend through Labor
Day Weekend 2023
Starting
Memorial Day Weekend, the D&D Daily compiled and analyzed
data from 15 major U.S. cities to get a snapshot of summer gun violence.
Over this past weekend, from July 21st
through July 23rd, there were 101
shootings recorded in these 15 big cities, resulting in
31 deaths and
104 injuries.
In total, over the past nine weekends, these cities have recorded
1,033
shootings, resulting in 276 deaths and 1,089 injuries.
Compared to last summer at this time in the study,
total shootings in these cities are down 5%, deaths are down
20%,
and injuries are down 4%.
The D&D Daily will continue to track this data throughout the summer to capture
the weekend violence trend in our nation's big cities as warm weather typically
brings about more crime and violence.
Click here to see the list of incidents per city and follow along each week
as this spreadsheet will be updated every Monday.
docs.google.com
Read more coverage about America's crime and
violence surge in the section directly below
The U.S. Crime Surge
The Retail Impact
U.S. On Track to Record 'Largest Annual Decline in Homicides'
Still, homicides across those cities are 24% higher
than in same period of 2019.
Survey of 30 U.S. Cities Shows Nearly 10 Percent Drop in Homicides in 2023
After a surge during the height of Covid,
killings have fallen but remain well above prepandemic levels.
More than three years after the start of the pandemic, the country is on track
to record one of its largest — if not the largest — annual declines in
homicides, according to
a
report released on Thursday.
Even so, violent crime is still considerably higher than just before the
pandemic, the benchmark that police chiefs and city leaders are striving to
return to, as cities remain awash in guns.
In the new report, the nonpartisan Council on Criminal Justice examined crime
data from 30 U.S. cities — including Chicago, Los
Angeles, New York, Philadelphia and Denver — and found that through
the first half of the year there were 202 fewer
homicides, a drop of more than 9 percent. Still, homicides across
those cities are 24 percent higher than in same period of 2019.
“I would call the result heartening,” said Richard Rosenfeld, a professor
of criminology and criminal justice at the University of Missouri-St. Louis who
was the lead author of the report. “Not a cause for celebration. Most cities
have not returned to the homicide levels that were prevailing just prior to the
height of the pandemic. So we have a ways to go.”
The latest data at least offers a hopeful sign that the increases in violent
crime during the pandemic were not the start of a new era of steadily rising
crime, as many experts have worried. But the data is limited to the cities
in which the council could obtain data, and the authors cautioned that for some
categories only a few cities released statistics.
Gun assaults, for instance, declined 5.6 percent — a positive sign for gun
violence overall — but that was based on only the 10 cities in the
study that provided gun assault data.
Robberies, burglaries and larcenies were also down
Robberies, residential burglaries, nonresidential burglaries, and larcenies all
decreased in the first half of 2023 compared to the first half of 2022.
Robberies fell by 3.6%, residential burglaries
by 3.8%, nonresidential burglaries by 5%,
and larcenies by 4.1%.
nytimes.com
Click here
to read the full report
Cartels Are Orchestrating Retail Theft
Operations in All 50 States
Mexican drug cartels are behind the surge in retail thefts
Mexican cartels are quietly expanding their global criminal empires to include
mass theft operations targeting big-box stores, luxury retail brands, and small
businesses, then selling the stolen goods online and laundering the
profits through Chinese brokers.
The same transnational criminal organizations, known as cartels, that have
facilitated the greatest-ever human smuggling operation across the U.S.-Mexico
border over the past two years and simultaneously caused the fentanyl epidemic
in America now have a hand in organized retail crime.
These
organized theft rings are not merely shoplifters — they are part of a larger
band of criminals that has infiltrated every state.
In the same way that Mexican cartels use Chinese brokers to funnel their profits
from fentanyl back to Mexico, the cartel-operated
retail crime rings send money made from reselling goods back to Mexico through
the same Chinese money launderers.
The Chinese government attempted to crack down on the transfer of cash in 2017
when it placed a $50,000 U.S. dollar cap on individuals' annual foreign currency
exchanges. As a result, money launderers stepped in to assist illegitimate
businesses. The cartels use legitimate financial accounts to launder bulk
cash and interstate funnel accounts, stolen gift cards, and front and shell
companies.
Since the pandemic, the public and private sectors have seen huge upticks in
organized retail crime, which coincided with coronavirus lockdowns, rioting
and looting following the George Floyd protests, and some liberal cities
loosening punishments on crimes like theft.
Sen. Chuck Grassley (R-IA) proposed the Combating Organized Retail Crime Act
in January to create a new center within DHS as a hub for local, state, and
federal efforts to prevent and respond to organized retail crime.
The retail federation has for months pressured Washington to take up the bill
without success. It issued another plea to lawmakers to pass the Grassley
bill in June. Absent more action, federal agencies can, on their own, choose to
team up with businesses and local government.
washingtonexaminer.com
Seattle Releases Organized Retail Crime Audit
& Recommendations
This audit presents seven steps for the City to
improve its approach to addressing the organized fencing operations that
underpin ORC in Seattle
New audit recommends how Seattle can tackle organized retail crime
A new report from the Seattle City Auditor
said the city can do more to tackle
ORC
It’s
become such a problem, in 2022, Seattle police got
13,103 calls from the top 100 retail locations in the city.
Responding to those calls cost police officers more than 18,000 hours of time,
which the report said is equivalent to the annual work of nine full-time patrol
officers.
Even with the high number of calls, the city auditor’s office said it’s a
crime that’s under-reported and is encouraging businesses to call the police
because it's a crime impacting small and large retailers across the city.
On Friday, the city’s audit detailed seven recommendations to address the
problem:
This audit presents seven steps for the City to improve its approach to
addressing the organized fencing operations that underpin ORC in Seattle:
1. Support
City participation in collaborative efforts among agencies, including
collaboration with the new Organized Retail Crime Unit in the Washington State
Attorney General’s Office.
2. Leverage federal and state crime analysis resources.
3. Use in-custody interviews of “boosters”—people who steal on behalf of fencing
operations—to gather information on fencing operations.
4. Explore new uses of technology to address ORC.
5. Use place-based approaches to disrupt unregulated street markets.
6. Follow the King County Prosecuting Attorney’s Office “prosecution checklist”
for ORC cases.
7. Consider City support of legislation that addresses ORC.
To read the full audit’s recommendations:
The City Can Do More to Tackle Organized Retail Crime in Seattle
king5.com
Anti-Theft Legislation Picks Up Steam in New
York
New York lawmakers continue to press for anti-shoplifting measures
A proposal to increase penalties for shoplifting in New York is gaining
support in the Legislature as lawmakers this year have proposed a variety of
ways to address what has become a multi-billion dollar headache for retailers
across New York and the country.
State Assemblyman Angelo Santabarbara announced Saturday he would sponsor
legislation to address repeat offenders who have been convicted of petty
larceny twice within the last three months or three times a year. It would
treat those offenses as fourth-degree grand larceny, a felony.
"Repeat shoplifting is a significant concern affecting our community's
businesses and burdening law-abiding families with higher prices," he said. "This
legislation ensures that repeat offenders are held accountable for their actions
and, hopefully, serves as a strong deterrent against shoplifting in our state."
The proposal has the backing of state Sen. Jake Ashby, a Republican.
Shoplifting has increasingly come onto the radar of New York lawmakers as
voters register concerns surrounding crime and public safety,
an issue that polling has shown continues to resonate with people. Violent
crime has started to decline, and officials have touted a decrease in shootings
this year.
Lawmakers this year proposed measures meant to crack down on the assaults of
retailer workers. The Legislature is sending to Gov. Kathy Hochul a proposal to
create a 15-member task force to address organized retail theft and examine
how other states have handled the problem.
A rise in shoplifting coincided with the onset of the COVID-19 pandemic, with
fewer retail workers in stores as well as organized rings ransacking businesses
in order to re-sell items over the internet. Some Democratic lawmakers have
been hesitant to embrace measures to increase criminal penalties and charges
over the years in Albany.
spectrumlocalnews.com
Cargo Theft: The Fastest-Growing Segment of
the Retail Crime Crisis?
The Retired Investor: Cargo Theft Is Bain of Business in America
Retail theft in general is a growing problem in the United States and organized
crime has long considered that cargo is its most lucrative target. Crooks
have used everything from road pirates to sophisticated computer hacking to
rake in billions of dollars and that number is increasing each year.
Possibly the fastest-growing segment of theft in the
U.S. is related to cargo. The commercial shipment of freight moving
by railroad car, truck, and aircraft, as well as storage, warehouses,
distribution, and consolidation facilities, is the red meat for cargo pirates.
It is a large industry that accounts for anywhere between $15 to $35 billion
in thefts per year. Depending on what is inside a container truck, for
example, thieves can walk away with thousands to millions of dollars in
stolen goods. Common targets this year include food, beverages, auto parts,
solar panels, vehicle batteries, tires, and pharmaceuticals.
Thus far in 2023, cargo theft has experienced a 41
percent increase from 2022. Tactics range from targeting refrigerated
trucks to Mission Impossible scenarios where criminals are disguised as
legitimate drivers, employees, or business representatives. They also use
high-tech "sniffers" to detect GPS trackers manufacturers placed in or on
high-tech cargos. Cyber robbers hack into dozens of companies exploiting
transportation and shipping systems to forge invoices and delivery
documentation. This allows bad actors to brazenly pick up cargo from warehouses
and other distribution centers offering forged documents and steal containers
full of goods in front of unknowing employees and or security guards.
Behind this crime wave are professionals with organizations that are capable
of evading federal, state, and local police, as well as corporate security
including insurance agents. As retail crime continues to rise, a handful of
states have attempted to stiffen penalties on those
that steal in groups. Other states may follow. However, much of what
needs to be done to stop further spikes in retail crime lies in updating and
focusing on American crime policies.
Changes in bail policies make it easier to entice people to steal because
they won't spend time in jail should they get caught. The amount of money stolen
to trigger a felony charge is another issue. You would think that upping the
penalty for stealing would simply be a commonsense solution to retail theft
of any kind, but not in this country.
The retail industry is urging state governments and law enforcement to go
after the mob bosses and masterminds behind the crime scene. To do so,
organizations such as the National Retail Federation want lawmakers to enact
statutes that would create a new category of crime — organized retail theft.
iberkshires.com
Retailers Continue to Fire Employees for
Trying to Stop Thefts
Georgia Lowe's worker fired after trying to stop shoplifting gang making off
with $2,000 worth of goods
The long time employee of Lowes was fired
for violating company policy that state's employees who witness shoplifting must
not intervene
A
Lowe's worker has been fired from a Georgia store for intervening in a
shoplifting heist that left her with a black eye. Donna Hansbrough, 68,
attempted to stop a gang of shoplifters making off with more than $2,000 worth
of merchandise from her store in Rincon, Georgia last month.
The thieves refused to go quietly and punched her repeatedly in the face,
leaving her with a black eye.
Despite her heroic efforts standing up to the criminals, Hansbrough's was
fired by Lowe's after 13 years for violating company policy that state's
staff who witness shoplifting must not intervene and
instead call the authorities.
'They say that if you see somebody stealing something out the door, not to
pursue, not to go out,' Hansbrough told the Effingham Herald. 'I just
got tired of seeing things get out the door. I basically lost all the
training. Everything they tell you to do, I just … I just lost it' she
explained.
Detective Vance from the Rincon Police Department said the employee had
suffered 'two traumatic events all at once with being violently attacked and
losing her job, her happiness, her peace, all at the same time.'
It is the latest incident in a string of cases across the U.S. where
employees have lost their jobs for intervening in shoplifting incidents.
dailymail.co.uk
7 Mass Shootings This Past Weekend Across U.S.
U.S. Passes 400 Mass Shootings In 2023–On Pace For Deadliest Year
Seven mass shootings across the country over the weekend brought the number of
mass shootings in the U.S. this year to more than 400, according to data from
the Gun Violence Archive, surpassing the number of shootings at this point
last year and putting 2023 on pace to be the deadliest
year in at least a decade.
The U.S. has reported 402 mass shootings since the start of the year,
according to the Gun Violence Archive, which tracks shootings in which at least
four people are killed or injured, not including the shooter.
The most recent shootings came Saturday in Houston, when a gunman injured
five people inside a bar, leading local police on a search for the suspect,
while a separate incident during an illegal auto race in Seattle left four
people injured, including one who was critically injured.
With more than 400 shootings so far this year, 2023 has surpassed the number of
mass shootings reported at this point last year, when 359 people were killed
in 365 mass shootings through July 23, according to the Gun Violence
Archive.
forbes.com
Rockford, IL: Retailers say shoplifting is on the rise
The Question After Every Mass Shooting: How Much Do We Deserve to Know?
Facial Recognition & Other Technology Can
Boost Workplace Safety
How AI is Reducing Injuries & Improving Workplace Safety
Next-gen analytics deployed on existing
surveillance cameras provides an extra set of ‘trained eyes’ for safety managers
Many people aren’t aware that, right now in their business,
they can begin using AI to immediately change their
operations by leveraging existing surveillance camera systems. When
you begin to view your camera network as an extra set of trained eyes instead of
just as security-focused technology, the possibilities to transform your
workplace become endless.
1. PPE compliance
When it comes to regulatory compliance, the data generated by these analytics
can be aggregated into a dashboard to show a variety of information related to
PPE violations, such as how many were detected and where they occurred. Using
facial recognition in conjunction with such a tool could also identify those who
run afoul of PPE rules and how many violations they have had.
2. Identifying unsafe behaviors
Every day, safety managers walk into their facilities and see the challenges
facing their workplace safety programs. Video-based AI can act as a force
multiplier for these managers, detecting and providing alerts about not only
predefined safety violations, but also risky worker behaviors.
This could include everything from someone failing to hold a handrail in a
stairwell to alerting security when a worker has entered a restricted area.
In industries such as food preparation where strict hand-sanitizing protocols
must be followed, video AI can also be used to measure adherence with such
policies.
3. Targeted training
Aside from monitoring the environment, video analytics can also help businesses
take a more focused approach with their safety training efforts. Rather than
forcing everyone at a particular site to take part in weekly or monthly training
sessions, leveraging video analytics for compliance monitoring in conjunction
with facial recognition technology, for example, would enable you to identify
known violators so that training could be focused and tailored to them rather
than the workforce writ large. Currently, numerous organizations must host
frequent safety trainings for all employees when violations may only be
committed by a handful of people, thereby hampering overall productivity rates.
safetyandhealthmagazine.com
Starbucks Union Activists Protest Outside
Philly City Hall
Starbucks baristas, labor allies rally at Philadelphia City Hall
Baristas
and labor allies rallied outside of Philadelpia's City Hall on Saturday. They
launched the 'Kick Starbucks Off City Hall' campaign to counter what they have
dubbed Starbucks' "union-busting campaign."
Starbucks Workers United called on council members to support a change in vendor
from Starbucks to a local, union coffee vendor. The city's labor department
has been investigating the global coffee chain for allegedly being a repeat
offender of Philadelphia Fair Work Week scheduling ordinances.
Lydia Ferandez, a Starbucks worker in Philadelphia, said, "The fact that
Starbucks has been a top violator of [the] law, that there is an active
investigation against them with the city's Department of Labor is a big deal,"
Ferandez continued in a press release.
Union workers are mainly arguing for a fair work environment, to earn a
living wage, guaranteed hours, and consistent scheduling.
6abc.com
The Return of COVID-Era Supply Chain Crisis?
UPS strike would trigger pandemic-era supply chain issues, expert says
As talks between UPS and the union that represents more than 300,000 delivery
drivers break down, a strike this summer is looking more likely. That
could impact 25 to 30 percent of parcels and packages shipped in the U.S.
The Teamsters represent 340,000 UPS workers. If a strike does happen, it would
be the first since a 15-day walkout by 185,000 workers
crippled the company a quarter century ago.
Since then, UPS has become an even bigger part of the U.S. economy. UPS says
it delivered
24.3 million packages daily in 2022, totaling 6.2 billion packages by
year’s end. That’s about a quarter of all U.S. parcel volume, according to the
global shipping and logistics firm Pitney Bowes.
UPS says it has contingency plans if staff do go on strike after the July 31
contract deadline, but disruptions would still be substantial.
thehill.com
A growing number of US states are working to loosen child labor laws
Bars in various states across the country may be
staffed by high schoolers as more lawmakers and businesses push to lower the
legal age to serve alcohol and bartend.
Dream on Me, which bought Buy Buy Baby’s intellectual property, snagged 11 of
its store leases at auction, could reopen stores
UK consumers defy high inflation and shop more in June
Nearly 75% of these purchases happen in store
Senior LP & AP Jobs
Market
Director, Asset Protection & Safety job posted for Denny's in Spartanburg, SC
This
position will exemplify Denny’s vision, mission and core values. Provide
strategic leadership in the development and implementation of programs,
policies, procedures and initiatives in the areas of Assets Protection,
Employee/Guest Safety and Cash Handling. Position is responsible for minimizing
the financial losses of restaurant operations related to theft, vandalism,
accidents, injuries, and improving WC & GL trends. Position will oversee all
safety and assets protection related functions for the Denny’s and Keke’s
brands, including the corporate offices.
careers.dennys.com
Last week's #1 article --
Lidl to close 11 stores across the United States immediately
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Thanks to our sponsors/partners - Take the time to thank them as well please.
If it wasn't for them The Daily wouldn't be here every day for you.
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Every year, 3 million shopping carts
are replaced, with most leaving a retailer's parking lot never to return.
Another 4 million will be stolen before their 3rd year of service. Are your
shopping carts an ever-growing blight within your organization? Are the days of
a cart for every customer a distant memory, lost in the chaos of rusty baskets
and squeaky wheels? Do you worry about the mounting maintenance and replacement
costs, not to mention what it looks like to your customers and community seeing
such disrepair? Don't despair! For just dollars per day, you can change the life
of a shopping cart. Give your organization the gift that keeps on giving.
Install Gatekeeper Systems, CartControl® system! Say goodbye to daily cart
rescue missions and costly municipal fines - save time, money, and hassle with
an investment that pays you back. Shopping carts should be making you money, not
costing you money. Stores often experience a full, multi-level return on
investment within a year of installing a CartControl®system.
Read Gatekeeper's full blog
here |
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Updated Cybersecurity Rules for Online
Retailers
PCI-DSS 4.0 is Here. What Does it Mean for Online Retailers?
Every business that accepts card payments must follow the security
guidelines set by the PCI Standards Security Council, an industry group led by
card issuer representatives from major markets around the world.
Here’s what all organizations that take payments online need to know
about what’s different in PCI-DSS 4.0 and how to begin or accelerate their move
to v4.0 compliance.
What’s New in PCI-DSS 4.0
The new version makes
updates in four key areas related to PCI-DSS goals.
Meet evolving payments industry security needs. Before the 2022 release
of v4.0, the PCI-DSS hadn’t been updated for several years. During that time,
payments underwent major changes due to the pandemic and rising consumer
expectations for convenience. The new standard addresses these changes with new
requirements, including:
1. Businesses must implement secure multifactor
authentication for all accounts that access the cardholder data
environment (CDE). Note that this is an internal security requirement, not a
customer-facing one. This requirement is evolving and may change after March
2025.
2. System passwords must contain at least 12
characters, up from a minimum of seven. As with the MFA
requirement, the password requirement applies to employees and service providers
who have access to the CDE. Passwords cannot be hard-coded into “files or
scripts for any application and system accounts that can be used for interactive
login.”
3. Employees must be protected against phishing
through practices, including security awareness training that covers social
engineering and other phishing strategies.
Treat security as a continuous process. Threats are always evolving, and
when one strategy fails, criminals will adopt another. Continuous security
processes help retailers and banks avoid falling into a reactive posture by
keeping pace with and staying ahead of threats.
More flexibility in setting security controls. Companies can still follow
the processes defined by PCI, but they will have more freedom to customize their
controls if they’re willing and able to meet development, monitoring and
analysis requirements for their customizations.
Enhanced validation practices. Before v4.0, PCI-DSS expected businesses
to scope their level of responsibility every year with a self-assessment
questionnaire to determine which PCI requirements they needed to follow. Now, an
assessor will need to review those annual scoping results.
securityboulevard.com
Big Tech Companies Agree to AI Safeguards
White House Says Amazon, Google, Meta, Microsoft Agree to AI Safeguards
Tech companies adopt voluntary guidelines,
such as watermarking artificial content
The Biden administration says it has reached a deal with big tech companies to
put more guardrails around
artificial intelligence, including the development of a watermarking system
to help users identify AI-generated content, as part of its efforts to rein in
misinformation and other risks of the rapidly growing technology.
The White House said seven major AI companies— Amazon.com, Anthropic, Google,
Inflection, Meta Platforms, Microsoft and OpenAI—are making voluntary
commitments that also include testing their AI systems’ security and
capabilities before their public release, investing in research on the
technology’s risks to society, and facilitating external audits of
vulnerabilities in their systems.
On Friday, most of the companies issued statements saying they would work
with the White House, while also emphasizing that the guardrails were voluntary.
Leaders from the companies will meet with President Biden at the White House on
Friday.
“By moving quickly, the White House’s commitments create a foundation to help
ensure the promise of AI stays ahead of its risks,” said Brad Smith,
president of Microsoft, which earlier this year made a
multibillion-dollar investment in OpenAI. In a separate statement, OpenAI
said the voluntary commitments outlined Friday would “reinforce the safety,
security and trustworthiness of AI technology and our services.”
There aren’t enforcement mechanisms for the commitments outlined on
Friday, and they largely reflect the safety practices already implemented or
promised by the AI companies involved.
The announcement comes as Biden and his administration have placed an
increased emphasis on both the
benefits and pitfalls of AI, with a broader goal of developing
safeguards around the technology through both regulation and congressional
action.
wsj.com
Behind the Scenes of FBI's Fight Against
Ransomware
The FBI’s Cynthia Kaiser on how the bureau fights ransomware
The deputy assistant director with the FBI
Cyber Division says the bureau is making real strides against cybercrime but
still needs the public's assistance.
Cynthia Kaiser, deputy assistant director within the
FBI’s Cyber Division, joins CyberScoop’s Safe Mode podcast to talk
about the Hive takedown and what else the bureau is doing to fight cybercrime.
This transcript of the Safe Mode podcast from June 29 has been edited for length
and clarity.
It
just seems like an insurmountable task to fight against this. Are you finding
success in battling a lot of these operators and taking them down?
What we’re really looking to do is tighten the net around cybercriminals and
around the cybercriminal ecosystem. And we do that by targeting those key
services that they’re using. And you’ve seen that throughout many of the actions
that we’ve done recently.
So let’s dig into the Hive takedown. What is Hive,
first of all, or what was Hive? So let’s start there. And then I’m really
interested in just the process. I know this was not a typical sort of operation,
but it is sort of indicative of where you might be going in future operations
against ransomware groups.
We were able to go through and do little steps along the way, the really hard
technical work, hard investigative work to obtain access to a lot of the
back-end information from Hive to be able then to sit there and gather
information for months without them knowing anything. And we were able to
proactively provide decrypters to … victims, hundreds of victims across the
U.S., offer it to over 1,300 victims worldwide. So we were able to proactively
go out to victims or even targeted entities who didn’t even know that they were
targeted yet and provide them with decrypters so that they didn’t have to pay
the ransomware actors.
Why aren’t people reporting to the FBI when they’ve
become victims of ransomware?
I think part of that is they’re not sure what they are getting when they come.
Some of them might be scared. When your business is under attack, you’re
worried you might have to shutter your business. Maybe that’s just not the
first thing they’re thinking about. We want to try to shift that narrative.
cyberscoop.com
Microsoft Applications Accessed By Threat
Actors
Microsoft attackers may have data access beyond Outlook, researchers warn
Microsoft is pushing back
on claims by Wiz that compromised private encryption keys may have exposed
SharePoint, Teams and OneDrive data to an APT actor.
The China-linked threat actors behind the theft of U.S. State Department and
other Microsoft customer emails may have gained access to applications
beyond Exchange Online and Outlook.com,
according to a report released Friday by Wiz.
Researchers said the compromised private encryption key may have allowed the
hackers to forge access tokens for multiple types of Azure Active Directory
applications, including SharePoint, Teams and OneDrive.
“Many of the claims made in this blog are speculative and not evidence based,” a
spokesperson for Microsoft said via email. “We recommend that customers review
our blogs, specifically our
Microsoft Threat Intelligence blog, to learn more about this incident and
investigate their own environments using the indicators of compromise we’ve made
public.”
Microsoft earlier this month warned that about 25 customers worldwide,
including multiple government clients, were hacked by an advanced persistent
threat group that Microsoft calls Storm-0558.
cybersecuritydive.com
6 Stages of a Ransomware Attack and Payment
North Korean hackers targeted tech companies through JumpCloud and GitHub |
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UPS on Strike: The Amazon Impact
How will Amazon deliveries be affected if UPS Teamsters union halts work?
A looming UPS strike could be bad news for
online shoppers and small businesses.
Despite
the threat of a UPS work stoppage, Amazon spokesperson Steve Kelly said the
company does not expect a significant impact on customer deliveries as most of
the company’s orders are processed through its own network. Amazon does
deliver a portion of its packages through UPS, but its use of the company has
been waning.
While Amazon is expected to fare better than smaller retailers if UPS
Teamsters strike, logistics experts warn that some Amazon deliveries may take
longer in rural areas that rely more heavily on UPS. Others say a strike could
influence union organization efforts among Amazon delivery drivers.
Of the 8 billion parcels shipped by Amazon last year, 60% were sent through
Amazon’s logistics network, according to shipping technology company Pitney
Bowes.
That leaves 40% – or about 3.2 billion packages – shipped by other carriers.
About 28% was shipped by the United States Postal Service (USPS) and 8% by
UPS, according to Pitney Bowes.
While UPS’s 160,000 non-union employees are expected to work during a strike,
a work stoppage from its 340,000 Teamster members means the company would be
able to handle just a fraction of the nearly 25 million packages it
typically delivers daily. Competitors like FedEx and the postal service could
also see delivery times slow if the carriers get inundated with additional
demand from UPS customers.
Amazon has “a lot more ability to move orders in and around their network,” said
Gregg Zegras, executive vice president of Pitney Bowes. “That said, they rely
pretty heavily on a combination of the USPS and UPS.”
usatoday.com
Using AI to Battle Fake Reviews & Counterfeits
How to use Fakespot, the AI tool that helps you detect fake reviews
About
82% of consumers have come across a fake customer review in the past
year, according to recent research. That number is even higher for 18- to
34-year-olds: 92% of them reported having read a fake review online.
So while there’s plenty of great deals on the internet, it pays off (literally)
to not take those four- and five-star ratings at face value. Fakespot,
which just became part of Mozilla, helps make it easy to
filter out fake reviews, unreliable sellers, and
counterfeit products so you love everything you buy and reduce your
returns.
How it works: Fakespot uses AI to find
patterns among reviews to detect the ones that are more likely to be
untrustworthy. It then adjusts the rating and provides you with review
highlights, pros and cons, price history, and alternative products from
reputable brands.
Fakespot works on Amazon, Best Buy, eBay, Sephora, Walmart and Shopify
websites.
Once you’ve added Fakespot to Firefox, you will notice Fakespot Review Grades
on product images on Amazon, Best Buy, Sephora, and Walmart. On eBay and
Shopify you will notice seller ratings. Fakespot is always with you as
you browse or search on these sites. Once you select a product, Fakespot will
provide more information depending on the marketplace.
blog.mozilla.org
Amazon is spending $120 million on a building for its internet satellites
TikTok Shop strikes ‘buy now, pay later’ partnership as part of e-commerce push |
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Clackamas County, OR: July 19 retail-crime operation leads to 22 arrests
On
Wednesday, July 19, 2023, the Clackamas County Sheriff's Office led a retail
crime operation at multiple businesses in the area of SE 82nd Avenue and SE
Causey Avenue in Happy Valley. The all-day mission included Clackamas County
Sheriff's Office deputies and detectives, as well as officers and detectives
from the Milwaukie Police Department. They worked closely with loss
prevention officers at participating retailers within Ross Center and Clackamas
Square Shopping Center. The mission resulted in the arrests of 22 people on
multiple charges, and deputies and officers were also able to clear 11 arrest
warrants. Stolen items ranged from food and clothes to tools and cosmetics.
While the mission focused on retailers within the shopping centers, deputies and
officers also responded to other shoplifting and theft calls in the area,
resulting in more arrests.
clackamas.us
Taylorsville, UT: 2 Gun store employees accused of stealing $41K in goods
Two
former employees have been arrested for allegedly stealing roughly $41,000 in
firearms and accessories from a Taylorsville gun store. Stephen Daniel Cord, 41,
of Tremonton, and Matthew Robert Provard, 25, of South Jordan, are accused of
using the point-of-sale system at Doug’s Shoot’n Sports to fraudulently give
themselves in-store credit and purchase firearms, ammunition, gun parts and
accessories. Cord and Provard also hid merchandise in a back room of the store
and concealed the stolen items inside backpacks, court documents state. The
employees were captured on surveillance video leaving the store with the items
without purchasing them, police said. The employees’ alleged actions over
several months were discovered in June by the gun store’s owner, who then
alerted law enforcement.
gephardtdaily.com
McFarland, CA: Woman arrested after allegedly stealing $15,000 in product at
Rite Aid
A woman was arrested for allegedly stealing thousands of dollars worth of
merchandise on Sat, July 15. According to the McFarland Police Department, a
woman was seen stealing store merchandise from the Rite Aid on West Kern Avenue
around 2:04 p.m. Employees of the store were able to notify the police and
describe the woman and her vehicle, a red Jeep SUV MPD officers were able to
find the suspect vehicle, as well as the woman, "shortly after the theft had
occurred. The woman was identified as Alicia Anderson, 32, of Sacramento.
Anderson also had an alias as Angelique Anderson. Following a search, Anderson
was found with nine large garbage bags of stolen merchandise valued at over
$15,000. According to the MPD, Anderson had stolen the merchandise from various
Rite Aid locations from Los Angeles to Kern County.
turnto23.com
Lewisburg, PA: Man allegedly steals $1,471 of sports trading cards from Walmart
Miami, FL: Burglars ransack Verizon store, thousands in merchandise stolen
Lady Lake, FL: Suspected $1,000 thief arrested after Lowe’s manager ID’s him
‘without hesitation’
Darien, CT: Over $700 Worth Of Allergy Medicine Stolen From Stop & Shop
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Shootings & Deaths
Philadelphia, PA: Man, 24, ambushed and shot to death outside North Philadelphia
convenience store
A 24-year-old man was ambushed by an assailant who shot and killed him outside a
convenience store in North Philadelphia. The shooter, reportedly dressed head to
toe in black clothing and wearing a black mask, appeared to be waiting for the
victim and approached him as he walked out of the store, according to officials.
The fatal shooting happened Saturday night, about 9:45, at North 26th and West
York streets. Inspector Pace went on to say the entire incident was captured on
video. The shooter approaches the victim as he walks out of the store, aims his
weapon close to the victim and fires three times, hitting the man once in the
torso. The gun then appears to jam, at which point the shooter flees the scene.
fox29.com
Charlotte , NC: 1 killed in shooting in shopping center parking lot
One person is dead after being shot in a shopping center parking lot in
University City on Sunday afternoon, according to the Charlotte-Mecklenburg
Police Department. Police were called to University Pointe Boulevard near Ikea
Boulevard at the University Pointe Shopping Center around 2:45 p.m. on Sunday.
At the scene, officers found a victim with gunshot wounds in the parking lot.
Officers tried to save the victim’s life but shortly after MEDIC arrived on the
scene he was pronounced dead.
wsoctv.com
Atlanta, GA: Man shot, killed near southwest Atlanta corner store
Police are investigating a deadly shooting which claimed the life of a man at a
corner store on Friday evening. The shooting happened just before 10 p.m. at in
the 900 block of Oakland Drive SW near Merrill Avenue SW. Atlanta Police say
officers arrived at the scene to find a man who was shot at least once.
fox5atlanta.com
Chicago, IL: Pizza delivery driver killed in Auburn Gresham armed robbery ID'd
by family
A 40-year-old pizza delivery driver was shot and killed during an armed robbery
in the Auburn Gresham neighborhood on Friday morning, Chicago police said. Crime
tape surrounded the Auburn Gresham alley where a dark gray Toyota Prius could be
seen with it's doors wide open and it's flashers on. Officers responded to South
Laflin Street at about 2:24 a.m. and found a man, identified by his family as
Orlando Talavera, inside of a vehicle with wounds to the back and face, police
said. Talavera was transported to Advocate Christ Hospital, where he was
pronounced dead.
abc7chicago.com
Pinal County, AZ: Deputies arrest suspect in connection with store clerk’s death
Pinal County Sheriff’s Office deputies have arrested a man in connection to the
death of a store clerk on Sunday morning. Details are limited, but PCSO says
they had the suspect in custody around 5:15 p.m. The search for the suspect
began after deputies and Arizona City firefighters responded to a welfare check
request at the Sunlite Market, just off Sunland Gin Road and Concordia Drive,
around 7:15 a.m. for a store clerk that was injured and not breathing. The clerk
was pronounced dead by officials at the scene and has not been identified.
azfamily.com
St Louis, MO: Man arrested for fatal shooting at South City convenience store
The St. Louis Circuit Attorney's Office has charged Mohammed Abdi with
first-degree murder, following his arrest for a July 7 shooting at the QuickTrip
on Gravois Avenue. The victim was 52-year-old Jametric Steele of East St. Louis.
Police responded to a shots fired call at the convenience store's parking lot.
Steele was found dead at the scene, shot in the head. Abdi was taken into
custody Saturday and remains in jail without bond.
audacy.com
Oklahoma City; OK: Man Imprisoned Nearly 50 Years for Deadly Liquor Store
Robbery Is Freed After a Judge Orders New Trial
A man who had been imprisoned in Oklahoma for almost 50 years for a fatal
shooting that he has long claimed he didn’t commit has been freed from custody
after a judge ordered a new trial. Glynn Ray Simmons had been convicted in the
1974 death during a robbery of Carolyn Sue Rogers, a liquor store clerk in
Edmond, located just north of Oklahoma City. A woman who was shot and injured
during the robbery later picked Simmons out of a lineup. But Simmons, from
Louisiana, has repeatedly said he wasn’t in Oklahoma but in his home state at
the time of the robbery.
usnews.com
Lansing, MI: Man gets 70-year minimum for 2021 C-Store murder
Willie James III, of Lansing, has received a sentence of at least 70 years in
prison for the murder of 22-year-old Antonio Taylor, Jr. at Snipes clothing
store on Saginaw Highway in Delta Township on Nov. 23, 2021. An Eaton County
Circuit Court Jury found James guilty of second-degree murder, felony
firearm–second offense, carrying a concealed weapon, and felon in possession of
a firearm.
wlns.com
San Antonio, TX: Shoppers express safety concerns at North Star Mall after
second shooting in less than two months
Shots
were fired at the North Star Mall for the second time in less than two months.
Police say Saturday night two men shot out a glass door at the North Star Mall
during a robbery. The incident happened just before 8:30 p.m. when police
arrived at the mall off San Pedro Avenue. Police said two men stole some
clothing from a department store and ran to the second level of the store. While
trying to escape, they found out the glass door was locked. One of the men
pulled out a gun and shot the door, shattering the glass. Shoppers at the mall
said they’re worried that not enough safety precautions are being taken to keep
people safe.
foxsanantonio.com
Miami, FL: Argument turns to C-store clerk shot and wounded in Goulds
Robberies,
Incidents & Thefts
Fresno,
CA: Huge fight breaks out at Fashion Fair Mall
A fight broke out Sunday afternoon at Fashion Fair Mall and much of it was
caught on camera. Today, videos provided to FOX26 News of the incident show a
large group of people scrambling in front of Sunglass Hut. Seconds later, it
shows someone running with a skateboard and then a group kicking and punching
someone on the ground.
kmph.com
Los Angeles, CA: Burglar disguised as deputy attempts to break into Westwood
shop
A local business owner says a wannabe thief that uses different disguises has
been trying to break into his Westwood tennis shop for the last several weeks.
The most recent break-in attempt at Richard Hartman’s sporting good store,
located in the 1000 block of Gayley Avenue, occurred just after 4 p.m. on
Sunday, according to the Los Angeles Police Department. “Somebody’s been trying
to break into my shop for probably the last two months,” Hartman, the owner of
Westwood Sporting Goods, told KTLA. “They’ve been sticking screws in my door and
breaking it, so I can’t get in the shop.”
ktla.com
Chicago, IL: One suspect behind hold-ups of 8 sandwich shops, restaurants
Jackson police arrest man for 5 armed robberies, C-Stores, restaurants and shoe
store
Augusta, GA: Family Dollar female shoplifter pulls gun when manager takes back
stolen items
San Benito, TX: 14-year-old arrested for robbing Dollar General at knifepoint
St Louis, MO: Dollar Tree employee robbed for business’s $3,500 bank deposit
Columbus, OH: Eastside grocery store destroyed by fire
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•
Auto – Seattle, WA –
Burglary
•
C-Store – Denver, CO –
Armed Robbery
•
C-Store – Pinal
County, AZ – Robbery / Clerk Killed
•
C-Store – Metairie, LA
– Armed Robbery
•
Clothing – San
Antonio, TX – Armed Robbery / Shots fired inside mall
•
Collectables -
Lewisburg, PA - Burglary
•
Dollar – St Louis, MO
– Armed Robbery
•
Dollar – Augusta, GA -
Armed Robbery
•
Dollar - San Benito,
TX – Armed Robbery
•
Gas Station – Jackson,
MS – Armed Robbery
•
Gas Station – Jackson,
MS – Armed Robbery
•
Guns – Winchester, IN
– Burglary
•
Hardware - Lady Lake,
FL - Robbery
•
Jewelry – Luzerne
County, PA - Burglary
•
Liquor – Silver
Spring, MD – Burglary
•
Kohl’s – Bensalem, PA
– Robbery
•
Marijuana – Spokane
County, WA – Burglary
•
Pharmacy - Darien, CT
– Robbery
•
Restaurant - Chicago,
IL – Armed Robbery / Driver killed
•
Restaurant – Jackson,
MS – Armed Robbery
•
Restaurant – Redondo
Beach, CA – Armed Robbery
•
Restaurant – Baldwin
Park, CA – Burglary
•
Restaurant – Baldwin
Park, CA – Burglary
•
Restaurant – Baldwin
Park, CA – Burglary
•
Restaurant –
Nashville, TN – Armed Robbery
•
Restaurant – Chicago,
IL - Armed Robbery
•
Restaurant – Chicago,
IL – Armed Robbery
•
Restaurant – Myrtle
Beach, SC – Burglary
•
Shoe – Jackson, MS –
Armed Robbery
•
Sport – Los Angeles,
CA – Burglary
•
Target – Brea, CA -
Robbery
•
Verizon – Miami, FL –
Burglary |
|
Daily Totals:
• 20 robberies
• 12 burglaries
• 2 shootings
• 2 killed |
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Click to enlarge map
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None to report.
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Submit Your New Hires/Promotions or New Position
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Featured Job Spotlights
An
Industry Obligation - Staffing 'Best in Class' Teams
Every one has a role to play in building an
industry.
Filled your job? Any good candidates left over?
Help Your Colleagues - Your Industry - Build
a 'Best in Class' Community
Refer the Best & Build the Best
Quality - Diversity - Industry Obligation
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Director of Retail Solutions - North America
Denver, CO - posted
April 5
This role will be focused on selling our SaaS retail crime intelligence
platform by developing new prospects, and progressing Enterprise level prospects
through our sales process. You will report directly to the VP of Retail
Solutions - North America, and work alongside our Marketing, Partnerships and
Customer Success team to grow our customer base...
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Regional Asset Protection Manager
Baltimore, MD & Philadelphia, PA - posted
July 10
As a Regional Asset Protection Manager, you will support
Whole Foods Market's Northeast Region. This will be a total of 21 stores in the
Baltimore, Philadelphia, Southern New Jersey and DC area. Be empowered to ensure
that multiple stores operate efficiently and achieve our asset protection and
safety goals...
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Loss Prevention Auditor and Fraud Detection Analyst
Boston, MA - posted
July 7
As a LP Auditor and Fraud Detection Analyst for Staples,
you will conduct LP operational field audits remote, virtual and in person,
within a base of 60 retail stores to ensure compliance to operational standards
to drive operational excellence and preserve profitability. You will also train
store managers on Key-Holder responsibilities, Inventory Control standards, Cash
Office procedures, Protection Standards, Safety and Fraud trends...
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Manager, Physical Security
Jacksonville, FL - posted
July 7
Responsible for overseeing all aspects of the company's
physical security strategy for retail stores, warehouses, and store support
center and field offices. This includes responsibility for the capital expense
and repair budgets, developing written specifications, layout and design for all
systems and to ensure all installations and repairs are made to SEG standards...
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Region Asset Protection Manager
Montgomery & Birmingham, Alabama - posted
July 5
Responsible for managing asset protection programs
designed to minimize shrink, associate and customer liability accidents, bad
check and cash loss, and safety incidents for stores within assigned region.
This position will develop the framework for the groups' response to critical
incidents, investigative needs, safety concerns and regulatory agency visits...
|
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Regional Manager, Loss Prevention (Western Territory)
Remote - posted
June 28
The Regional Loss Prevention Manager is responsible for
the control and reduction of shrinkage at the stores in their Territory.
Investigate and resolves all matters that jeopardize or cause a loss to the
company's assets. Has ownership for all company related shrinkage programs in
their assigned stores.
|
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Regional Manager, Loss Prevention (Central Territory)
Remote - posted
June 28
The Regional Loss Prevention Manager is responsible for
the control and reduction of shrinkage at the stores in their Territory.
Investigate and resolves all matters that jeopardize or cause a loss to the
company's assets. Has ownership for all company related shrinkage programs in
their assigned stores...
|
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Regional Director, LP & Safety (Midwest)
MN, MO, IL, KS, WI, MI, IN, or
WA - posted
June 27
We are looking for a Regional Director of Loss Prevention
to join us in MN, MO, IL, KS, WI, MI, IN, or WA. You will develop, execute, and
maintain shrink and shrink compliance initiatives. You will also conduct
internal and external field investigations, loss control auditing, store safety
programs, and compliance programs and audits...
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A lot of articles talk about "How to impress your boss" and give you tips on how
to accomplish this. But at the end of the day, it's all about supporting them,
helping them reach their objectives, and not trying to merely impress them.
Impressing a person is great, but usually short lived. Supporting and helping
them reach their goals requires a long-term effort that, at times can truly test
your resolve and stamina.
The thought has always been that if your boss gets promoted, then you might as
well -- as long as you are the one helping them get ahead.
Just a Thought, Gus
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