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 6/4/24

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Introducing March Networks CloudSight: The Industry's First Camera-to-Cloud Solution with Real-Time AI Analytics and Business Intelligence

A simple, flexible, cloud solution for small and medium-sized businesses

Long Beach, USA (June 4, 2024) -- March Networks®, a global leader in intelligent video solutions, announced today the launch of a new subscription-based video solution called March Networks CloudSight. The cloud-based service is tailored to small and medium-sized businesses (SMBs) and quick service restaurants (QSRs). March Networks CloudSight delivers a seamless direct camera-to-cloud video experience and is fully integrated and operational with Searchlight Cloud, the company's advanced AI-based data analytics and business intelligence platform. By combining the insights generated from AI-based video analytics and data from other sources such as POS systems and other IoT devices, business operators can now get a complete view of their operations, for both enhanced security and strategic decision-making.

Read more in the Vendor Spotlight column below
 



At NRF Protect 2024 This Week?

Visit These D&D Daily Partners!


June 4-6 in Long Beach, CA
 

D&D Daily Partner Booth Number   D&D Daily Partner Booth Number
1229   941
1529   1515
629   1542
1029   1614
1327   929
1237   1037
1421   1436
831   1427
947   1621
1628   837
1227   1213

Click here for full list of NRF exhibitors
 


The U.S. Crime Surge
The Retail Impact


Tackling the Retail Crime Epidemic Requires a 'Multi-Faceted Approach'
Four steps to overcoming the retail crime epidemic
According to the British Retail Consortium's Crime Survey 2024 Report, the cost of theft doubled to £1.8bn during 2022/23 with over 45,000 incidents a day. The toll on retail workers is huge; there's been a 50% rise in levels of retail violence and abuse.

1. Stop referring to 'shoplifting' - it's crime

Ask someone to explain what is meant by retail crime and in most cases they'll use the term 'shoplifting'. This terminology plays down what is essentially a theft, fraud or robbery. The perpetrator shouldn't be referred to as a shoplifter. They are criminals, plain and simple.

2. Recognise the important role retail plays within the community

A community-based approach is most effective in fighting retail crime. At Mitie, this means sharing intelligence on offenders and offending between partners like Sainsbury's, M&S and Co-op, with whom we have a data sharing agreement. We're creating a partnership that tackles crime against these businesses. We make sure there's a cohesive strategy to protect shops, places and the public.

3. Work in partnership to fight crime

There is no one-size-fits-all method. Effective solutions are multi-faceted and require open and honest dialogue between all parties, with clear accountability around who is responsible for what. Preventing crime is a team effort and we need to recognise the challenges we all face, plus the opportunities that a clearly defined partnership provides.

4. Use technology, data and intelligence to fight retail crime

Organisations that are part of a crime reduction network can then take preventative steps to make sure no crime is committed. Mitie's SOC remotely monitors 3,000 locations and we have expert crime intelligence teams assessing and analysing national data. We have the ability to produce quality evidence that the Police uses to build a case - hopefully leading to a successful prosecution. mitie.com


Theft Has Retailers Running from Self-Checkout Despite Growing Use
Retailers are continuing to pull back on self-checkout

More retailers like Safeway and Dollar General are rethinking their self-checkout strategies.

Bay Area news station KTVU reported this week that a few Safeway locations closed down self-checkout. A spokesperson told the station that the lanes would be removed due to increasing theft. The move follows retailers like Target's decision earlier this year to limit self-checkout lanes. Kroger reportedly went back to having cashier-staffed lanes at a Dallas store in late January after experimenting with a self-checkout-only setup.

Dollar General originally announced plans to pull back on self-checkout in March. Last week, CEO Todd Vasos said in an earnings call that the company will now eliminate self-checkout in "the vast majority" of its 18,000+ stores. So far, it has eliminated self-checkout from 12,000 stores.

Such decisions from Safeway and Dollar General show that when it comes to self-checkout, one size doesn't fit all. Checkout and inventory experts said the best practice for most stores is to offer options at the same locations. At this point, many shoppers expect to see self-checkout after getting used to the contact-free method during the onset of the coronavirus pandemic; a survey from the Food Industry Association found that 30% of transactions were made on self-checkout in 2021, almost double from 2018. Still, retailers are clearly recalibrating their approaches to self-checkout.

Jessica Grisolia, director of retail industry solutions at scanning software company Scandit, told Modern Retail that retailers must constantly reassess their store environments to make sure they are delivering the right experience. Store layout can be a key factor when it comes to deterring theft, she said. But eliminating self-checkout altogether runs the risk of upsetting customers who've come to expect it.

For stores that do pull away from self-checkout, the retailer will have to ensure the customer experience remains positive.  modernretail.co


NYC Robbery Crews Using Mopeds, Scooters & 'Ghost Cars
Shooting of 2 NYPD cops sharpens focus on robbery crews using mopeds and scooters

It's become standard practice among New York City criminals - using illegal scooters, mopeds and ghost cars to commit crimes and quickly escape.

Early Monday, the growing problem came into sharper focus when a 19-year-old Venezuelan migrant rode his scooter the wrong way down a one-way street in Elmhurst, sparking a gunfight that ended with two NYPD cops wounded.

Raul Castro is suspected of taking part in several robbery patterns, NYPD Chief of Detectives Joseph Kenny said. But Castro Mata is from the only suspect being eyed for multiple crimes.

"Just to paint you a quick picture of how many of these crimes are being committed: Jan. to June 2022, zero robbery patterns involving motorized scooters or motorcycles," Kenny said. "The same time period (in) 2023, 20 robbery patterns. Year to date so far this year...we have over 80 robbery patterns citywide involving incidents where the perpetrators are riding motorized scooters or motorcycles."

The crimes vary, Kenny said, from gang retaliation shootings to organized theft rings but in many cases the suspects try to avoid detection by using stolen mopeds, scooters or motorcycles.

It wasn't immediately clear if Mata is part of a larger crew of migrants, Kenny said, as was the case with Victor Parra, who in February was identified as the leader of a Bronx-based ring that employed thieves who used stolen mopeds and motorcycles to rob cell phones from unsuspecting victims and peddled their ill-gotten gains in Florida and South America.  nydailynews.com


Smash & Grab Surge Forces More Oakland Stores to Close
7-Eleven closes 2 Oakland stores as smash-and-grab attacks continue
7-Eleven shuttered two Oakland stores on April 30, according to a source close to the company. Workers removed the corporate logos and boarded up storefronts at 4720 MacArthur Boulevard and 324 23rd Avenue. The source told CBS News Bay Area the closures were because of ongoing area crime.

As for the remaining 7-Eleven stores, managers said they were dealing with repeated robberies and burglaries. According to the source, the two Oakland stores that closed down are corporate-owned. The remaining 7-Elevens in the city are run by independent franchise owners.

Manager Gautam Kumar said it's the third burglary at that Piedmont Avenue store in five months. "It's really tough to run a business these days. Most of the insurance companies, they're running out," Kumar said.

Investigators say there's a big demand for cigarettes on the black market. The Piedmont Avenue 7-Eleven is not alone. CBS News Bay Area reported on previous robberies at other Oakland 7-eleven stores where gunmen held up employees and security guards to rob cartons of cigarettes.

"I hope these businesses stay but we're starting to see businesses decide 'well, it's just not worth it, we're going to go to another city,'" said customer Kris Vann.

"Then the neighborhood starts really going down (after the businesses closed). Trash, all kind of stuff. And then, what happens? We have to go farther out just to get little things," said customer Terry White. "My heart goes out to the business owners and I know it's very frustrating and I know you want to throw in the towel. But I'm asking you, just like a whole lot of consumers, just hang on a little longer."  cbsnews.com


'Constant Shoplifting' Forces Another Store Closure
Popular retailer closing doors for good over string of violent crime as gun-wielding robber caught on cam storming store
A shoe and apparel store is shutting down after it was robbed multiple times in a string of violent crimes that were caught on camera. Last week, Kulture Kingz was the victim of a broad-day robbery that saw the business lose over $20,000 in a matter of minutes.

Following this last robbery at gunpoint, the store has decided to close its doors for good. That is until they can find a new location, or at least they're hoping. Thompson blames this recent situation, the October incident, and other issues like constant shoplifting as to why they're closing and hoping to move. the-sun.com


Theft Hitting Nordstrom's Supply Chain
Nordstrom elevates supply chain exec amid shrink woes

After reporting that theft in its supply and transportation networks hurt Q1 margins, the retailer promoted Alexis DePree to chief operating officer.

Nordstrom has promoted Alexis DePree to chief operating officer, the department store announced on Friday. DePree joined Nordstrom four years ago as executive vice president and chief supply chain officer, after stints at Amazon and Target.

The announcement comes the same day that Nordstrom reported levels of theft in its transportation network and supply chain that drove a 225 basis-point hit to gross margins.

Evercore ISI analysts led by Michael Binetti flagged the problem, warning that "there is little room for error on margins" and warned that the shrink-related risk could continue.

Nordstrom said that DePree has overseen "meaningful progress in several different areas: we've strengthened our supply chain network, dramatically improved our speed to customer, and reduced costs."

Ongoing priorities include leveraging RFID tech and improving operational efficiency and consistency, the company also said. retaildive.com


Shoppers vs. Stores Over Anti-Theft Measures
Customers rage over locked up items as CVS exec admits it's a 'last resort'
Philadelphia, Pennslyvania customers are reaching their limit with physical storefronts and opting for online marketplaces after contending with rampant anti-theft measures. Retailers use a variety of methods to reduce shoplifting, ranging from security tags to cameras and even AI-run sensors. These customers are griping about one security measure in particular, the locking up of high-demand items.

More recently, as retailers continue to report unsettling amounts of theft, items being locked up have become cheaper. CVS spokesperson Amy Thibault explained that the company implements these anti-theft measures on a store-by-store basis. He went on to explain that the method of locking up products is the last to be used.

While customers can recognize the need for anti-theft measures, many are growing tired of the locking-up method being used so liberally. "I recognize there is a reason why those things have been put in place, but it just makes me not want to patronize that store," one shopper told the Telegraph Herald.

In-person retailers are already fighting against online markets and these extreme anti-theft measures are only "making it harder for themselves."  the-sun.com


Chicago Official Wants to Stop Sharing Crime Alerts
Progressive leader to stop sharing crime alerts with constituents because they create bad 'perception'
A Chicago alderwoman will no longer post crime alerts on social media or send alerts to her constituents unless they specifically opt in for the notifications, saying the over-reporting of crime leads to an inaccurate public perception.

The announcement by Alderwoman Leni Manaa-Hoppenworth came as robberies and sex crimes are at their highest levels in years while thefts and robberies are also up.

In a blog post, Manaa-Hoppenworth, who represents the city's 48th Ward, said only subscribers to her newsletter who have opted in to receive crime alerts will receive them. The decision was based on feedback from the community and her "commitment to our values of empowerment, antiracism, and community," she said.

"Research also shows us that over-reporting of crime negatively impacts our most marginalized and underserved neighbors," the post states. Crime in Chicago remains a top issue. Robberies, car thefts, aggravated battery and burglaries have all increased, according to Chicago Police crime data through May 26. foxnews.com


In 2023, DC had the biggest violent crime spike in the nation. Now, it's down 26%.

Police padlock Nashville market for 'disrupting quality of life' following history of crime
 



AP & Cybersecurity Leaders Recognized TOMORROW at NRF PROTECT
NRF to Honor Asset Protection and Cybersecurity Professionals

WASHINGTON - The National Retail Federation recently announced the recipients of the 2024 NRF PROTECT Awards, the highest asset protection and cybersecurity recognitions in the retail industry. Five veteran loss prevention professionals will be honored on June 5 during the annual NRF PROTECT conference in Long Beach, Calif.

The Ring of Excellence Award honors distinguished professionals who have impacted the loss prevention industry throughout their careers. The 2024 recipients are:



Gary Johnson
, a leader in loss prevention for more than 40 years. Johnson retired as Director of Asset Protection & Safety for Guitar Center Inc., overseeing 600 stores nationwide, and has held leadership positions with The Vitamin Shoppe, A&P Supermarkets, Barnes & Noble and Osco Drug Stores. He served two terms as Chair of the NRF Loss Prevention Advisory Council and was a founding member of the Loss Prevention Research Council.



Mike Lamb
, LPC, an industry expert with more than four decades of experience in asset protection, loss prevention and safety. Lamb retired from his role as Vice President of Asset Protection & Safety with the Kroger Company in February 2024 and previously served in leadership roles with Walmart U.S. and The Home Depot. Lamb remains active in the LP/AP industry, serving as a member of the Executive Committee for the LP Foundation, senior advisor for Innovate LPRC and board member of Good2Go, as well as other key affiliations.



Walter Palmer, an industry expert in loss prevention and a leader throughout his career as a practitioner, consultant and industry partner. Palmer continues to provide strategic guidance and insights to many of the world's leading retail brands. He is one of the co-founders of LP Magazine, has served the industry across many boards and associations, and has been involved with NRF's loss prevention conference for more than 30 years.



John Velke, a practitioner who began his retail loss prevention career in 1977 at Lord & Taylor. Velke's career includes roles with Fred Meyer, Parisian, Proffitt's and McRae's stores, before retiring in 2022 from Total Wine & More. For more than 40 years he has advocated for the AP/LP industry, serving on the Illinois Attorney General's task force on computer crime, as a governor-appointed board member to Oregon's Police Academy, and a member of the NRF Loss Prevention Council.

The NRF Retail Cybersecurity Leadership Award recognizes an individual's cumulative contributions to advancing the state of cybersecurity within the retail industry. The 2024 recipient is:



Rich Agostino, Senior Vice President and Chief Information Security Officer (CISO) at Target. Agostino has long been a champion for career development programs both at Target and in the broader security community. He serves as Chair of the Board of Directors for the Retail & Hospitality ISAC (RH-ISAC) and is a member of the PCI Security Standards Council Board of Advisors and Google's CISO Advisory Board.

As the leading authority and voice for the retail industry, NRF will present these awards with retail security executives from across the country at NRF PROTECT, June 4-6 at the Long Beach Convention Center in Long Beach, Calif.   nrf.com


How Walmart Avoids Employee Attrition
Walmart store managers earn a startling amount of money

Being a manager at specific locations across the country can be a particularly lucrative occupation.

Employee attrition is expensive and time consuming, since retailers are forced to reallocate resources to hire, train, and re-train new employees after one has left. It also tends to be bad for company morale. Walmart, for its part though, tries to avoid this issue by hiring and promoting from within, giving employees an incentive to stick around and rise through the ranks.

And in January, Walmart announced it would "invest" further into its talent pool, giving store managers the chance to earn more. Here's what that looks like: Up to $20,000 annual stock grant; Upping base pay from an average of $117,000 to $128,000 annually; Redesigned bonuses, which allow managers to earn up to 200% by hitting targets.

All told, that means some store managers at particularly successful Walmarts can make upwards of $500,000 per year, all in, now. thestreet.com


Are Flagship Stores Necessary for Retail Brands?

UK: May sees "mild recovery" in retail sales, says BRC-KPMG
 




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Introducing March Networks CloudSight: The Industry's First Camera-to-Cloud Solution with Real-Time AI Analytics and Business Intelligence

A simple, flexible, cloud solution for small and medium-sized businesses


Long Beach, USA (June 4, 2024) -- March Networks®, a global leader in intelligent video solutions, announced today the launch of a new subscription-based video solution called March Networks CloudSight. The cloud-based service is tailored to small and medium-sized businesses (SMBs) and quick service restaurants (QSRs). March Networks CloudSight delivers a seamless direct camera-to-cloud video experience and is fully integrated and operational with Searchlight Cloud, the company's advanced AI-based data analytics and business intelligence platform. By combining the insights generated from AI-based video analytics and data from other sources such as POS systems and other IoT devices, business operators can now get a complete view of their operations, for both enhanced security and strategic decision-making.

"Combining March Networks CloudSight with Searchlight Cloud data analytics represents a significant milestone in the evolution of cloud-based surveillance and business intelligence solutions," said Peter Strom, President and CEO of March Networks. "This unique solution addresses the security and loss prevention needs of our customers while simultaneously providing them critical insights into their day-to-day operations. We are pleased to be making this offering available in an affordable and easy subscription model. We believe this is the future of video surveillance, and March Networks is leading the way."

Simplifying Surveillance with Advanced Technology

March Networks CloudSight simplifies security by eliminating the need for an NVR, offering a plug-and-play solution. It allows users to access video data anytime, anywhere, and integrates advanced AI analytics for better security and efficiency, ensuring data security with robust encryption-all cost-effectively tailored for small businesses.

The March Networks CloudSight offering includes new additions to March Networks AI-enabled camera line up with built-in analytics - the CS+ and CS Series. Both provide metadata to enable intelligent video evidence retrieval, resulting in faster, simpler investigations.

CS+ Series Cameras (12MP 360° dome and a 5MP dome) feature essential analytics as well as Deep Search, which uses AI to improve accuracy and search functionality. This includes:

  • Attribute Search uses specific attributes (e.g. gender, age group, clothing or vehicle color, vehicle type) to quickly and accurately find the person or vehicle of interest.

  • Re-Search allows users to search for the person or vehicle of interest and tracks their activities across all cameras in the system.

  • Profile Search involves uploading face images or saving face images from Deep Search to view a specific person quickly and efficiently.

CS Series Cameras include essential analytics such as intrusion, loitering, and tripwire detection, abandoned object and object removal, blocked exit detection, and scene search. Scene search allows users to analyze a specific scene by using intrusion, line crossing, or loitering detection on recorded video. The CS Series includes two 5MP dome cameras and a 2MP dome.

Flexible Cloud Offering with Real-Time Alerts and Business Intelligence

March Networks CloudSight offers flexible storage solutions to meet the unique needs of SMBs in various vertical markets. It includes 30-days of internal video storage per camera, with extended cloud storage solutions available for 30, 60, 90, 180 and 365+ days.

March Networks CloudSight's integration with March Networks Searchlight™ Cloud Business Intelligence platform combines high-quality video surveillance with transaction data (POS systems, ATMs etc.) and business analytics to help businesses cut losses from theft, oversee operations, improve service, and drive profitability. Smaller businesses benefit from real-time actionable intelligence via alerts for critical events and suspect transactions, while tracking KPIs and incidents across all locations and over time through intuitive dashboards.

This represents a leap forward for small and medium-sized businesses, providing a suite of analytics that report on transaction data, traffic analysis, conversion rates, speed of service, queue management, dwell times, drive-thru metrics, blocked exits, loitering detection, security and intrusion events, and much more. This integration not only enhances security but also provides invaluable data for optimizing operations, improving the customer experience, and supporting strategic business decisions based on data.

Expertise Tailored to SMBs

With a legacy of serving large, multi-site enterprise customers, March Networks has built a reputation for delivering complex, robust, and highly scalable surveillance systems that meet the stringent demands of enterprise-level operations. Leveraging this extensive experience, March Networks has made strategic investments to broaden its offerings, bringing simple yet sophisticated cloud surveillance capabilities to small and medium-sized businesses.

"By channeling our expertise and technological advancements into cloud solutions for smaller businesses, we underscore March Networks' dedication to innovation and inclusivity - and this is just the beginning. We are enabling businesses of every size to benefit from the simplicity and ease-of-use of cloud video surveillance solutions, with added business intelligence capabilities," continues Peter Strom.

Unmatched Benefits for a Competitive Edge

As the demand for VSaaS (Video Surveillance as a Service) and camera-to-cloud systems grow, businesses seek more than just video recording - they demand comprehensive solutions that offer insights and operational intelligence - beyond security.

March Networks CloudSight with Searchlight Cloud delivers:

  • Ease of Use: The system's plug-and-play functionality ensures that sophisticated surveillance and analytics are easily accessible.

  • Advanced Analytics: Real-time AI-powered analytics enable rapid investigations and deep insights for informed decision-making.

  • Flexible Storage Options: Users benefit from scalable storage solutions tailored to their needs, with the flexibility of cloud storage.

  • Enhanced Security: End-to-end data encryption and NDAA compliance guarantees the security of surveillance data.

  • Integrated Business Intelligence: By transforming video data into actionable intelligence, March Networks CloudSight and Searchlight Cloud equip businesses with the tools needed for data-driven strategies.

For more information on March Networks CloudSight, visit: marchnetworks.com/CloudSight

To speak to someone about our intelligent video solutions or book a demo, please contact us.


 

 

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Low Skills, Small Budgets Impacting Cybersecurity
Lack of skills and budget slow zero-trust implementation

The risk of a cyber breach is the number one global driver for zero trust strategy implementation, according to Entrust.

Two-thirds of organizations list cyber-risk concerns as the most important drivers for implementing a zero trust strategy. The pattern is even more pronounced in the US, with 50% of organizations citing cyber breach risk and 29% reporting the expanding attack surface for a combined total of 79%.

Despite 60% of organizations reporting significant senior leadership support for zero trust, a lack of skills and budget are still cited as the biggest roadblocks to implementing these frameworks, highlighting a discrepancy between support and resource allocation.

While 62% of organizations have begun their own zero trust journey, only 48% of US organizations have, raising a concern that Western entities know they have a problem but are unable to adopt zero trust, leaving them vulnerable to cyber threats.

46% of respondents cited hackers exposing sensitive or confidential data as their top security concern, followed by system or process malfunctions and unmanaged certificates. For the first time in the past eight years, organizations did not rank employee mistakes as a top security threat.

50% of respondents identified a shortage of skilled personnel, 47% highlighted the absence of clear ownership, and 46% pointed to inadequate staffing as the primary reasons for the challenges associated with credential management. helpnetsecurity.com


'Reasonable Cybersecurity is in the Eye of the Beholder
Making the Case for 'Reasonable' Cybersecurity

Reasonable cybersecurity is highly subjective. Organizations need to plan carefully in order to quantify cyber-risk and apply security controls.

For regulators overseeing enterprise cybersecurity practices, the standard of proof is "reasonable cybersecurity," or taking measures to protect data based on what a reasonably prudent person would do in similar circumstances. At the recent RSA Conference, the Center for Internet Security (CIS) released a detailed white paper on reasonable cybersecurity and how the concept intersects with privacy laws.

"Reasonable cybersecurity" is intentionally ambiguous and depends heavily on context. A cyber insurance carrier will often use a questionnaire asking whether various security controls are in place, and underwriters might or might not approve a policy. But if a breach occurs later, the insurer might dispute the claim, as in 2022 where Travelers Insurance won a lawsuit against International Control Services over misrepresented security controls.

Some standards, like the Payment Card Industry Data Security Standard (PCI DSS), are prescriptive, while others, like the European Union's General Data Protection Regulation (GDPR), offer more flexibility. The GDPR states that an organization must make a "good faith effort to give people the means to control how their data is used and who has access to it. To accomplish this, you must transparently and openly provide them with the information they need to understand how their data is collected and used."

According to the Cornell Law School website, the legal definition of "reasonable" means, in part, "just, rational, appropriate, ordinary, or usual in the circumstances." In reality, reasonable can mean almost anything corporate management wants it to mean.  darkreading.com


'Digital Trust' is Critical
Businesses must prioritize digital trust to avoid major problems
As organizations pursue digital transformation, they urgently need to prioritize digital trust to achieve their goals and prepare for future market opportunities, legislation, and regulatory compliance, according to ISACA.

The ISACA State of Digital Trust 2024 report finds that 77% of respondents agree that digital trust is crucial to digital transformation and 82% say digital trust will grow in importance over the next five years. Despite this recognition, almost 71% report that their organization provides no staff training on digital trust and only 21% of organizations plan to increase their budget for digital trust.

76% of business and IT professionals believe digital trust is relevant to their organization, and 65% say it is important that organizations be independently graded on digital trust practices, with the results made publicly available.

Despite recognizing its relevance and importance, 75% of respondents are either unsure or unaware of what improving digital trust requires in practice. A similar number (77%) report that their organizations do not currently measure the maturity of their digital trust practices or are unsure if they do. helpnetsecurity.com


Organizations are moving from experimenting with AI to adopting it

As Allies, Kenya & US Aim to Bolster Digital Security in Africa


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Risk Mitigation with AI


Identifying risks and developing mitigation strategies are crucial for any project's success. Let AI help you uncover all potential issues. Use this prompt: "Identify potential risks for our upcoming [project] and suggest mitigation strategies."
 

Watch this space on Tuesdays for more of
'Tom's Tek Tips - AI & ChatGPT Prompts'


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Amazon Employee Suspended for Raising Safety Concerns?
Former Amazon worker says she was suspended over Ohio warehouse shooting concerns
Police said 22-year-old Ali Hamsa Yusuf entered an Amazon warehouse with a gun. More than 100 employees were inside when the security guard - assigned to the facility by a third-party contractor - fired one shot and damaged the building. No one was injured at the warehouse, but Yusuf later died in an exchange of gunfire with Columbus police away from the facility.

Both of these incidents received numerous posted concerns by employees to their company message board called 'MyVoice.' One of the employees who made posts concerning workplace safety was Breyonn Dockery. She had only worked at the building where the shooting happened for about a month.

"I was scheduled to work that day, but I was able to get the day off," she said. But the shooting had an impact on everyone. She went to the message board to ask, "What are you all going to do to make sure this doesn't happen again? Because our safety matters too."

Dockery was then suspended several days after making that initial post. She was called into the HR office for a twenty-minute conversation with an HR representative and a member of Employee Relations.

During that meeting, Dockery was asked about her concerns, talked about the company's health resources, and asked for suggestions. Immediately following, she suggested more safety protocols to prevent someone from bringing a gun into the building so easily, using that hand soap as an example for an item that can be brought into work without being checked. The building does have metal detectors, but those are stationed at the exit.

After that meeting with HR, Dockery was called by a Loss Prevention investigator with Amazon and another HR representative. "I felt like I was a target just for speaking up about safety concerns," she said. An hour after that call, Dockery was told not to come back to work, but that she would still be paid.

Amazon representative Steve Kelly said in a written statement that "Per standard protocol and procedures, an employee was suspended with pay following an alleged altercation with a manager. That investigation is ongoing."  nbc4i.com


Reviews Are Key to E-Commerce Success
How Should Brands Respond to Positive Online Reviews?
While businesses are widely encouraged to respond to negative online reviews, a new study finds responding to positive online reviews is more of a "minefield" and some should be ignored.

Generally, when the positive reviews were not ambiguous and had high information value, tailoring the response to the review was found to be effective. In other instances, however, a templated response (canned or automated response) or not responding was found to be better.

For instrumental positive reviews, tailored responses were found to potentially come off as self-promoting or an "unnecessary interference to the information they are seeking, much like a pop-up ad may interrupt your web searches."  retailwire.com


Scam Awareness Series: Dodge Online Shopping Scams

Walmart expands InHome delivery to five new states


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Albuquerque, NM: Group of suspected shoplifters charged with racketeering
A group of people who police say helped Raul Garcia run a shoplifting ring are now facing racketeering charges. Marileysi Campos and Yarelis Cespedes were arrested for stealing thousands of dollars worth of merchandise from Coronado Mall in November 2023. Cespedes is facing charges for organized retail crime, racketeering and aiding a felon. Campos is facing charges of organized retail crime, racketeering, money laundering and more, including charges from earlier shoplifting incidents that she said she committed with Kayla Perea, who is also facing racketeering and organized retail crime charges. Police say they would sell the stolen goods to Garcia, who then sold them at discounted prices. Investigators say there was another group of shoplifters involved. Police arrested Deanna Gonzales and Enrique Yanez-Morales for a string of shopliftings from February and March. Both are facing racketeering charges. Raul Garcia has already been charged with racketeering, money laundering and more. He pleaded not guilty to those charges.  krqe.com


Cumru Township, PA: Police in Cumru Township are investigating an organized retail theft crew
"They're going from location to location," said Berks County District Attorney John Adams. "They're generally targeting CVS and Walgreens drug stores." Authorities say they are investigating a crew that targeted the Walgreens on Lancaster Pike in Cumru Township. According to investigators, the three women are wanted in at least two other incidents in Lancaster County. Adams says the thieves are targeting cosmetics and skin care products. "This is a situation where Cumru Township Police Department has identified - I'll term it a 'crew,'" he said. "They believe it's three young females who are operating a vehicle described as a light-colored Toyota Sienna." The Walgreens theft in Cumru Township happened May 12. The approximate total loss between the thefts is $16,000, authorities say.  wfmz.com


Murfreesboro, TN: Police release footage of smash-and-grab gun store robbery
The Murfreesboro Police Department released footage of a gun store robbery as they search for the suspects accused of committing the crime. According to MPD, the smash-and-grab robbery occurred at 4 a.m. on Saturday, June 1 at Bullseye Gun & Range. In the footage, the thieves are seen backing into the store's front glass doors twice with a car that was reported stolen out of Nashville. They proceeded to steal various firearms and fled the scene. Police report the suspects fled in a getaway car, a dark colored four-door sedan, that is believed to have had a third person as the driver. Police were alerted of the break-in by the businesses alarm system. They responded within minutes but missed the thieves.  fox17.com


Washington, DC: D.C.-area sports shops hit by pickleball paddle thefts
D.C. shop Tennis Zone Plus, Virginia-based group Alpine Ski Shop, and Rockville's Tennis Topia have all recently had pickleball paddles stolen, with the last store losing around $4,500 worth of paddles, the Washington Post reports. It's part of a retail theft trend popping up across the country - thieves stole over $30,000 of pickleball paddles from a Colorado business in February. Context: Pickleball paddles are likely targeted because they're lightweight, flat, and easily hideable, plus high-end ones can go for $250+.  axios.com


Lexington, SC: Police searching for individual accused of taking items from Best Buy
Lexington Police Department is asking for the public's help identifying a person accused of stealing from a Best Buy, says the department. Officers say the individual opened a display in the store and took $6,469.79 of computer parts from Best Buy on Tuesday, May 7. Anyone with information on the person is asked to contact Det. Arrington at tarrington@lexsc.gov abccolumbia.com


Calhoun County, SC Sheriff's Office seeking $650 Dollar General shoplifter

Lewisburg, PA: Two of four suspects charged in $2,000 retail theft from Weis Market

Sacramento, CA: Couple steals nearly $2k in Bath and Body Works retail scam with baby
 



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Shootings & Deaths


Augusta, GA: Man arrested in death of woman found dead in CVS parking lot
A man has been arrested and charged in connection with a suspicious death in the Augusta area. 46-year-old Marcus Salmond was booked into Charles B. Webster Detention Center Thursday, May 30, on charges of Concealing Death and Tampering with Evidence in connection to the death of 44-year-old Connie McHan. McHan's body was found Wednesday, May 29, in a vehicle in the parking lot of the CVS located at 2559 Windsor Spring Road at the intersection of Windsor Spring and Meadowbrook Drive. According to the warrants for Salmond's arrest, he is charged with knowingly concealing the death of McHan by moving her body in order to "hinder discovery of whether or not such person was unlawfully killed." Salmond allegedly altered the crime scene associated with McHan's death by removing her cell phone and hiding it, according to the warrants for his arrest.  wjbf.com


North Olmsted, OH: 3-year-old boy dies after stabbing at North Olmsted Giant Eagle
The three-year-old boy who was stabbed at the Giant Eagle Monday afternoon has died from his injuries, according to the Cuyahoga County Medical Examiner. He was identified as Julian Wood. The stabbing happened in the parking lot of the grocery store in the 27200 block of Lorain Road just after 3 p.m. The child's mother was also stabbed. When North Olmsted police officers arrived, they were given a description of the suspect and Captain Eric Morgan said several officers took the suspect into custody, while other officers gave first aid to both victims. EMS transported Julian and his mother to St. John Medical Center. Wood died from his injuries. His mother's condition has not been released. North Olmsted police identified the suspect as Bionca Ellis, 32, of Cleveland. According to court records, in 2023 Ellis was charged with stealing from the Walmart in North Olmsted and convicted of reduced charge of unauthorized use of property. "Our hearts go out to the two victims of what appears to be a random act of violence," North Olmsted Mayor Nicole Dailey Jones wrote in a statement.  cleveland19.com


Memphis, TN: 1 dead in gas station shooting on Getwell
A man is dead after being shot at a gas station in Parkway Village Monday morning, Memphis Police say. At around 3:30 a.m., officers responded to a shooting in the 2700 block of Getwell Road. They found a man with a gunshot wound; he was pronounced dead on the scene. Police say the suspect was driving a gray pickup truck at the time of the incident. This remains an ongoing investigation.  wreg.com
 



Robberies, Incidents & Thefts


Nashville, TN: Outlet shoppers attempt to keep alleged burglars inside store
Shoppers at a Tanger Outlet tried to keep a group of alleged burglars inside a store until police arrived. On Saturday, alleged burglars made their way inside a Perfumania store. "All of the sudden, I hear them start yelling, they saying, 'Y'all can't be in here,'" Preston said of the workers. "So, I turned around and I see three or four people walk in with masks and hoodies on." Preston, who asked that his last name be withheld, joined the other workers in running out of the store after they locked both the front and back doors. Preston said he used the opportunity to get help from shoppers at the front of the store. "I've never seen it happen before, so I was a little in shock," he said. "I just was doing what I thought I should do." In a video taken by Preston's mother, a group of shoppers and store owners are seen working together to keep the front door closed with the alleged suspects inside. The video also shows what appears to be four people inside with masks and hoodies on. "[They were] trying to run around the store, break into the cash register, break through the glass, get all the cologne out of the shelves and stuff," Preston said. The group stayed there until Metro Nashville Police arrived 30 minutes later. Unfortunately by the time police arrived, witnesses said the suspects had broken through the back of the store and escaped.  cleveland19.com


Indianapolis, IN: Final of three men who robbed cell phone stores found guilty

Augusta, GA: Suspect arrested in six C-Store/ Dollar store Armed Robberies

 

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C-Store - Bryan, TX - Armed Robbery
C-Store - St Louis, MO - Armed Robbery
C-Store - Oakland, CA - Burglary
Clothing - Boston, MA - Burglary
Dollar - Calhoun County, SC - Robbery
Guns - Murfreesboro, TN - Burglary
Hardware - Glen Carbon, IL - Robbery
Jewelry - Albuquerque, NM - Robbery
Jewelry - Troutdale, OR - Armed Robbery
Jewelry - Tigard, OR - Armed Robbery
Liquor - Austin, TX - Robbery
Restaurant - Queens, NY - Armed Robbery
Restaurant - Ocean City, MD - Robbery
Restaurant - Baldwin, MI - Burglary
Restaurant - Memphis, TN - Robbery
Restaurant - Rockville, MD - Robbery
Tobacco - Muncy, PA - Burglary
Vape - Dover, DE - Burglary
Vape - Elkhart, IN - Burglary
Walmart - Denver, CO - Armed Robbery        

 

Daily Totals:
• 13 robberies
• 7 burglaries
• 0 shootings
• 0 killed


 



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Regional Loss Prevention Manager
Indiana - Posted May 9
The Regional Manager of Loss Prevention, Audit & Firearms Compliance is a leadership role that will evaluate and reduce shrink for the stores and facilities assigned in their region by conducting internal and external investigations and resolving all matters that jeopardize or cause losses to the company and its assets. Regional Loss Prevention Managers are also responsible for conducting field audits for store and firearm compliance...



Multi-Store Detective (Pittsburgh Operating Market)
Pittsburgh, PA - Posted April 9
Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...



Multi-Store Detective (Cleveland Operating Market)
Cleveland, OH - Posted April 9
Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...



 


Multi-Store Detective (Akron/Canton Operating Market)
Akron/Canton, OH - Posted April 9
Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...
 



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One of your primary objectives in any negotiation should be to show a positive, upbeat and an enthusiastic approach to the entire process regardless of the offer. Always wait for the details before accepting any offer because the devil may be in the details. Remember, the hardest thing to negotiate is the benefits because of precedent-setting company standards. If you prepared the employer before the offer with a written (emailed) list of your entire current package in detail, it can make it easier to discuss when it counts the most.  


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