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 8/14/24

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In Case You Missed It

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The U.S. Crime Surge
The Retail Impact


'Historic' Retail Theft Bills Pass in California
California Legislature Passes Historic Bundle of Retail Theft Bills
A total of 10 mostly bipartisan proposals addressing retail theft and property-related offenses passed through the state Assembly and Senate on Thursday, receiving final votes on Monday. By the end of the day, they were sent to Governor Gavin Newsom's desk for final sign-off.

The package of legislation orbits around the California Retail Theft Reduction Act (AB 2943), which was introduced in February by select committee on retail theft chair and Assemblymember Rick Zbur (D-L.A.).

One of the most multi-faceted proposals to come out of the State Assembly this year, the law solidifies a new crime classification for possessing stolen merchandise worth over $950 with the intent to resell, carrying a prison sentence of up to three years. Evidence may include repeat offenses or the possession of large volumes of stolen property. The law also stipulates that the value of thefts from different retailers can be tallied up and prosecuted as grand theft-a felony charge.

AB 2943 foists some responsibility onto online marketplaces, as sellers would be required to maintain records proving their products were obtained legally. Larger retail businesses would also be required to provide data to law enforcement to help strengthen crime laws and prevent stolen stuff from being sold on the web.

The bill package, which operates under the header of "Californians Against Retail Theft," also includes AB 1779, which allows California district attorneys to prosecute theft cases across multiple jurisdictions at once, AB 1802, which removes the sunset provision for the state's organized retail crime statute, making a statewide California Highway Patrol (CHP) criminal task force permanent, and AB 1972, which expands that CHP task force to include cargo theft.

Passed in the State Senate on Monday was SB 1144, which would require online marketplaces to establish and maintain policies for prohibiting the sale of stolen goods. Meanwhile, SB 1242 imposes longer sentences on individuals convicted of setting reckless fire to a retailer's property in order to commit organized retail crime, and SB 1416 beefs up sentences for those convicted of selling, exchanging or returning stolen goods. SB 982 eliminates the statute of limitations for prosecuting organized retail theft.

The lawmakers behind the bundle of bills have been chomping at the bit to get the proposals passed as a means of thwarting the advancement of a ballot initiative that would imperil one of the state's most controversial laws: Prop. 47. But despite the crime reduction proposals' rapid advancement in recent days, Prop. 36, the Homelessness, Drug Addiction and Theft Reduction Act, is still headed to the polls. yahoo.com

   RELATED: California lawmakers send Newsom organized retail theft bills


Ex-LP Manager Files $20M Lawsuit Against Safeway
The former LP manager says was fired for giving food to officers conducting a shoplifting operation

Former supermarket manager sues chain for $20M, claiming he was terminated for giving food to SFPD cops

Oscar Santos Jr. has filed a lawsuit against Safeway, arguing that a new manager fired him for giving food to officers conducting a shoplifting operation

A former Safeway loss-prevention manager has filed a $20 million lawsuit against the supermarket chain, alleging wrongful termination after giving deli sandwiches and fried chicken to police officers conducting shoplifting stings, the San Francisco Standard reported.

Oscar Santos Jr., 33, claims he was falsely accused of violating company policies after another employee reported that he took food from the deli counter in late 2023, according to the report. Santos maintains that the food was provided to police officers with the store management's approval as a thank-you gesture for their assistance with shoplifting operations.

Santos, who managed organized retail crime investigations from Fresno to the Oregon border, stated that this practice was customary and approved by his previous supervisor. However, after the supervisor's death, a new director questioned him about the practice and subsequently suspended him, according to the report.

Santos received a termination letter a few weeks later, citing violations of company policy. He argues that the accusations were unfounded, stating that he was never accused of stealing the food but rather of giving it away without proper documentation.

A law enforcement official who worked with Santos confirmed that he occasionally provided food to officers, describing it as "a nice gesture." Attorney Neil Eisenberg, representing Santos, claims that Safeway used the sandwich issue as a pretext to terminate him and other high-paid employees, replacing them with lower-paid workers, according to the report.  police1.com


Cities Making Progress in Bringing Down Crime
Stats show violent crime down in Portland since 2022
Compared to the same point at this time last year, violent crime is down in Portland, the Department of Justice said. In the first six months of 2023, there were 41 homicides in Portland. This year, 34 - and of those, 25 are gun-related deaths.

Elizabeth Perez, the Chief of Staff to Mike Myers, the Deputy City Administrator, said a big success the office has had is prevention and intervention, but she noted enforcement and communication both need to be improved.

Statistics provided to KOIN 6 News by the Portland Police Bureau shows the number of shootings has definitely dropped in the city since 2022, when 826 shootings were recorded by early August. So far this year, 522 shootings have been recorded.

The DOJ statistics reveal violent crime in most of the cities in the US and Canada is down year-to-year. koin.com


In Case You Missed It
Violent crime in US cities drops by 6% in first half of year compared with 2023
The preliminary data, collected from 69 major US cities and published by the Major Cities Chiefs Association, shows that overall, violent crime dropped during the first six months of 2024 compared with the same period in 2023. Homicides fell by 17%, according to an analysis by Axios.

Those numbers arrive as polls show that reducing crime is a top priority for many American voters. And as the 2024 election nears, a drop in violent crime undermines a frequent Republican talking point that higher crime plagues cities run by their Democratic opponents.  theguardian.com


Have you ever shoplifted? It's more common than you may think

Video: Why do people shoplift?
 



Retail Work is Becoming More Physical
Target workers say they're walking as much as 20 miles a day. It's a sign of just how physical retail work has become.

Retail work in the age of e-commerce and curbside pickup can be surprisingly physical.

Walmart's chief financial officer, John David Rainey, said in June that warehouse workers walked "up to 10 miles a day" and lifted thousands of pounds - a job he said was increasingly being assisted by AI-powered robots.

The industry has basically always required store workers to spend long hours on their feet, but the miles can add up quickly, especially for employees tasked with picking online orders or restocking shelves.

It's not uncommon to see users sharing screenshots with daily step counts of 20,000, with some saying they've topped 40,000 during especially busy periods like the holidays or Target Circle Week. For an average-height person, 20,000 to 40,000 steps translates to 10 to 20 miles walked, or 40 to 80 laps around a typical track.

By comparison, a US Postal Service letter carrier in Tennessee told CNBC in 2021 that he typically covered 14 miles during the course of his day.  businessinsider.com


The Downsides of AI
Is 'Artificial Intelligence' a Consumer Turnoff?
A new study finds that the words "artificial intelligence" in marketing cause many consumers to have a negative opinion of the product, suggesting a growing backlash and disillusionment with the technology.

The study, which presented 1,000 U.S. adults with questions and descriptions, found that products and services described using AI were consistently less popular.

"When AI is mentioned, it tends to lower emotional trust, which in turn decreases purchase intentions," said lead author and Washington State University clinical assistant professor of marketing Mesut Cicek in a statement. "We found emotional trust plays a critical role in how consumers perceive AI-powered products."

In the experiment, the survey respondents were found to be less likely to choose a smart television with AI cited in the description versus an identical description without an AI reference. For "high-risk" purchases, such as expensive electronics or medical devices, the effect was even more pronounced. Researchers suggested that AI mentions caused more concerns about monetary loss or danger to physical safety. retailwire.com


'Pivotal Tool' to Keep Customers Coming Back
Are Customer Loyalty Programs the Best Method for Retention?
Customer loyalty programs are proving to be a decisive force in the retail industry, with varying amounts of data fueling the study and implementation of this retention strategy.

In 2023, loyalty card promotions emerged as a pivotal tool for customer retention because retailers with well-established loyalty programs saw their customer bases remain "relatively steady," even in the face of competition from discount stores, according to Retail Express.

The outlet also speculated how more personalized offers, integrated cross-promotional sales, and customized voucher programs that target individuals based on their purchasing patterns would be key to enhancing these programs. With the rise of AI-driven data, this tactic will be empowered with the means to dive deeper into the behaviors of customers and gather more insight into their data.  retailwire.com

 
How Target made grocery a $24B business

Chipotle CEO to take reins of Starbucks
 




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Stream the Season 1 Finale Now!

'Retail Crime Uncovered' Podcast Presented by Sekura Global


It's incredible to think that we are 20 episodes into the Retail Crime Uncovered podcast, and wow, what a journey! In this special season finale, Emmeline revisits the best of the interviews and maps out the key learnings from industry experts, police and, of course, offenders themselves. From ORC to tagging, self-service to guarding, this episode is jam packed with the latest thought leadership and innovative practice. If there is one place to go for a roundup of LP / AP news and developments over the last 12 months, you've got it right here!

The fascinating podcast hosted by Emmeline Taylor, Professor of Criminology supported by Sekura Global. Retail theft insights from leading crime and loss experts, shop staff and policing bodies. Hard-hitting interviews with ex-offenders and retail criminals.
 

Stream All Episodes Here

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Retail's Global Cybersecurity Push
Taiwan's leading retail brand protects hundreds of users across 70 nationwide stores with CyberArk
Retail businesses are some of the most targeted by cyber-attacks. Heng Leong Hang, one of the oldest and best-known retail brands in Taiwan, is no exception. Faced with hundreds of employees in 70 stores across the country and a high staff turnover ratio, the threat of a breach and impact on customers, staff and business operations was significant. One of the weakest points was the staff's susceptibility to phishing and identity theft.

"My biggest difficulty is that people are the biggest variable," said Timo Lu, Head of Information Technology, Heng Leong Hang.

"If I want to solve the problem of information security, I must first solve the issue of people and privileges - and that is all about identity security."

Protecting identities is one of the most important facets of building a robust and effective cybersecurity strategy. The business had suffered several major cyber-attacks in the past and it wanted to do everything possible to prevent it from happening again. However, it was proving difficult to lock down personnel control and privilege identity management, in addition to patching and protecting vulnerabilities. Management did not have a clear view of the privileged accounts that were not effectively controlled and the corresponding password management that needed to be strengthened.

Another challenge lay in the company undergoing a major digital transformation. Alongside its traditional on-premises IT infrastructure, the company needed to consider its comprehensive information security framework which integrated various business services such as websites, e-commerce services, and cloud platforms such as AWS cloud resource environments.

The core systems that Heng Leong Hang relies on include data collection and analysis platforms, sales and customer information and extends to important ERP systems. As well as strengthening the protection of the company's overall systems and operations - protecting ERP and customer data was critical. intelligentciso.com


Cybersecurity War Is Not Yet Lost
CISA director: Cybersecurity is 'not an impossible problem'

In Jen Easterly's view, the solution to the industry's pains lies in secure by design. "We got ourselves into this, we have to get ourselves out," she said during a media briefing at Black Hat.

AdvertisementDespite a stream of devastating cyberattacks or mistakes that halt or disrupt large swaths of the economy, Jen Easterly, director of the Cybersecurity and Infrastructure Security Agency, says the war against malicious activity is not lost.

It is possible to elevate organizations' ability to repel or mitigate attacks and place a greater emphasis on vendors' responsibilities, Easterly said Wednesday during a media briefing at Black Hat. "We got ourselves into this, we have to get ourselves out," she said.

The U.S. government has strengthened connections with businesses and international partners, and more CEOs and boards are treating cyber risk as a core business function. They're embracing corporate cyber responsibility as a matter of governance, rather than relegating it to IT professionals and security leaders, Easterly said.

But above all else, CISA's secure by design initiative holds the greatest promise in the fight against malicious activity, according to Easterly. CISA's most aspirational objective since Easterly joined the agency in 2021 aims to shift the responsibility for security from customers to vendors. cybersecuritydive.com
 

'The Blue Screen of Death'
Microsoft Windows CVE triggers blue screen of death, researchers find

Researchers from Fortra on Monday disclosed the flaw in the common log file system, which can lead to repeated crashes and potential data loss.

A vulnerability in the common log file system of Microsoft Windows can lead to the blue screen of death, impacting all versions of Windows 10 and Windows 11, researchers from Fortra said Monday.

A malicious hacker can exploit the flaw to trigger repeated crashes, disrupting system operations and the potential loss of data, according to Fortra. cybersecuritydive.com


Microsoft fixes 6 zero-days under active attack

Steps to improve quality engineering and system robustness


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Amazon Fights Back Against NLRB
Amazon says US labor watchdog that filed labor charges violates constitution

'Our voices are only going to get louder', workers warn tech giant after Atlanta warehouse writes up employees

Amazon has argued the country's top labor watchdog is violating the constitution as the company fights to dismiss unfair labor practice charges, leaning on a recent conservative US supreme court ruling.

In a filing last month, attorneys representing the technology giant pushed back against a complaint issued by the National Labor Relations Board (NLRB) after two Georgia workers alleged that they faced retaliation, surveillance and interrogation after exercising their right to organize.

The workers, based at the ATL6 Amazon warehouse on the outskirts of Atlanta, filed charges in 2023. The NLRB's regional office issued a complaint against Amazon after finding merit in the charges. A court hearing is scheduled for October.

Amazon, which denies the allegations, is seeking to dismiss the complaint on constitutional grounds.

The NRLB's complaint against Amazon "should be dismissed because the General Counsel's interpretation of the Act and requests to the National Labor Relations Board in this case implicates the Major Questions Doctrine and associated principles of non-delegation and therefore violate Article I of the United States Constitution," Amazon's attorneys wrote in their response, a copy of which was obtained by the Guardian.

The NLRB complaint "should be dismissed", they added, because the agency's procedures "violate Article II of the United States Constitution" by involving "the exercise of significant authority by an Officer of the United States who is improperly insulated from the President's removal power".  theguardian.com


Meanwhile, The Union Fight Rages On
CVG air hub workers accuse Amazon of 'breaking labor laws' ahead of National Labor Rights Board hearing
Amazon workers at the CVG Airport Air Hub in Hebron, alongside the Teamsters Organizing Committee, are accusing Amazon of violating their rights - and they aren't backing down.

This week, Amazon will be forced to answer to allegations of union busting and workplace retaliation. We have been reporting on the accusations from workers at the KCVG air hub for months.

On Monday, the National Labor Rights Board (NLRB) held a hearing on unfair labor practice charges filed against Amazon by CVG Amazon workers. According to workers, Amazon's violations include a range of intimidation tactics to try and stop them from forming a union.

"When KCVG workers hand out union material or try to talk to our co-workers about organizing, Amazon tells us that we aren't allowed to do that, that's against the law. When KCVG workers refuse to back down and continue to exercise our right to organize, Amazon threatened to call the police and issue disciplinary action against us, that's also against the law," said CVG Amazon worker Riss Krull. wcpo.com


Police: Bomb threat made at Amazon facility in Rossford

Recent Google Ruling May Open Door to More AI-Powered eCommerce


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Gaithersburg, MD: Thieves hit Dick's, Lululemon in Gaithersburg; officer struck during getaway
Three thieves are on the loose after a shoplifting spree in Gaithersburg ended with a police officer hurt. Police received a call for a felony theft at the Dick's Sporting Goods on Grand Corner Avenue in the popular Rio shopping center around 4:50 p.m. on Monday. Witnesses said two women ran into the store, stole thousands of dollars in clothing, and jumped into a getaway car waiting outside - a silver sedan. As police were responding, another call came in for a felony theft at the Lululemon apparel store across the street at Downtown Crown with the same suspect's description. Police went to catch them and that's when the male driver of the getaway car hit one of the officers in the leg before taking off. The officer was taken to the hospital where he was treated and is now recovering at home.   fox5dc.com


San Bernardino, CA: 36 arrested, $25K in stolen merch recovered in Southern California raid
In a targeted crime suppression operation dubbed "Smash & Grab," law enforcement agencies in San Bernardino recovered more than $25,000 worth of stolen retail merchandise and arrested 36 people, authorities announced Monday. The operation, which ran between the weeks of July 26 and Aug. 8, focused on areas where authorities with the San Bernardino County Sheriff's Department said there had been a rise in retail theft, including stores in Rancho Cucamonga, Apple Valley, Hesperia, Victorville and Chino Hills. According to a news release from SBSD, these crimes "often involved organized crews that conspire to commit robberies, burglaries, shelve sweeps and vandalism." "These violent criminals terrorize the citizens of San Bernardino County by utilizing intimidation tactics and a mob mentality that creates an unsafe and uncomfortable shopping environment for our residents," the release stated. In addition to SBSD and its gang and narcotics division, the San Bernardino Police Department, San Bernardino County Probation Department, Homeland Security Investigations and California Highway Patrol assisted in operation Smash & Grab.  ktla.com


La Canada Flintridge, CA: La Cañada Flintridge shoe store targeted in back-to-back burglaries
A shoe store in La Cañada Flintridge was hit twice within a week by burglars - and the owner thinks it was likely the same crew. Video shows three hooded suspects break the window at Solez, ransack the store and take off with valuable merchandise last Thursday around 3 a.m. "It's the absolute worst thing that could happen because me not being able to provide something for my client when they walk in, it's just the worst feeling," said the store owner, who asked to remain anonymous. Even though the owner hired a security guard, the store was hit again just days later - Monday around 6 a.m.  abc7.com


Exton, PA: Police across Chester County search for suspects stealing carts of merch from Gabe's stores
Police across Chester County are looking for a group that's targeting Gabe's discount stores and stealing carts full of merchandise. The investigation began on August 5, when police in North Coventry heard reports that two women had filled their carts with clothes and other items before walking out of the store. Neither of them paid for their items.  6abc.com


Bristow, OK: C- Store Owner says he's out $20,000 after thieves break in, steal cigarettes
 



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Shootings & Deaths


Rowan County, NC: Tobacco store Owner dies in Tuesday morning shooting, juvenile suspect in custody
Mainank Patel, 36, owner of the Tobacco House store at 2580 Airport Road, has died after a shooting about 11:18 a.m. Tuesday morning, and a juvenile male is in custody for the crime, according to Rowan County Sheriff's Office. Because the young man is a juvenile, deputies are not able to release his name. Deputies initially responded to the Tobacco House convenience store located at the intersection of Airport and Miller Chapel roads in response to a 911 hang up call, said Captain Mark McDaniel, public information officer for the Rowan County Sheriff's Office. While deputies were en route to the location, communications received another call from the location saying that there had been a shooting. When the deputies arrived on scene they found Patel suffering from multiple gunshot wounds, said McDaniel. The victim was reportedly taken to Novant Health Rowan Medical Center then transported to Presbyterian Hospital in Charlotte, where he died as a result of his injuries.  salisburypost.com


Hampton, VA: Three people hospitalized following shooting in Hampton
A triple shooting sent three people to the hospital in Hampton on Tuesday night. According to the Hampton Police Division, the shooting happened at an Exxon gas station in the 1000 block of West Mercury Boulevard around 6:47 p.m. Officers arrived to find two men and a woman suffering from gunshot wounds. All three were taken to the hospital, but their current condition is not known at this time.  13newsnow.com


Memphis, TN: Man shot after having necklace stolen at South Memphis store
MPD said the shooting happened at the South Memphis Market on Elvis Presley Boulevard on Monday, August 12. A man was being checked out by the clerk when another man reached over, snatched his necklace, and began running off, police said. MPD said the victim caught up with the thief when another suspect ran up behind him and shot him several times. A third man also pulled out a gun and held it on the victim, according to police. All three gunmen ran off, and the man who was shot was taken to Methodist University by a private vehicle, MPD said.  fox13memphis.com


Los Angeles, CA: Man shot to death outside liquor store in Hawthorne
 



Robberies, Incidents & Thefts


Philadelphia, PA: Update: Gunman steals $120K in jewelry from store in Chinatown
Philadelphia police released surveillance video of a man who they say stole $120,000 in jewelry during an afternoon heist at a store in the city's Chinatown community back on Wednesday, July 31, 2024. Officials had previously announced an arrest in the case. On Tuesday, Captain Jason Smith, of the Philadelphia Police Department's Major Crimes Unit showed surveillance footage from the robbery and discussed how police tracked down the man believed to be responsible for the crime. According to law enforcement officials, Phu Chim, 53, was arrested and charged after a SWAT team executed a search warrant of a property on the 1600 block of South 28th Street, on Aug. 3, 2024. Law enforcement officials said the theft happened at about 3 p.m. on Wednesday, July 31, 2024, when a man -- now believed to be Chim -- walked into a jewelry store along the 900 block of Arch Street, produced a firearm and approached a case containing 24-carat jewelry. "Mr. Chim pulled out a handgun and stated 'don't call police,'" Smith said.  nbcphiladelphia.com


Los Angeles, CA: 2 arrested in San Fernando Valley burglary spree
The Los Angeles Police Department has announced that two major arrests related to a string of break-ins in the San Fernando Valley. The suspects were found with disguises like construction and delivery uniforms.

Omaha, NE: Update: Man who stabbed Uber driver, attempted to rob Omaha dollar store sentenced to 6 to 9 years

Las Vegas, NV: Man sought in 3-month string of armed robberies in southeast Las Vegas

Liberty, MO: Gun store to close after burglars stole $25,000 worth of firearms last month

 

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Beauty - Waldorf, MD - Robbery
C-Store - Colorado Springs, CO - Armed Robbery
C-Store - Willimantic, CT - Armed Robbery
C-Store - Shreveport, LA - Robbery
C-Store - Bergen County, NJ - Armed Robbery
C-Store - Oceanside, NY - Robbery
C-Store - Bristow, OK - Burglary
C-Store - Memphis, TN - Armed Robbery
C-Store - Neosho, MO - Burglary
Clothing - Gaithersburg, MD - Armed Robbery
Clothing - Gaithersburg, MD - Armed Robbery
Clothing - Exton, PA - Robbery
Electronics - Los Angeles, CA - Burglary
Jewelry - Dearborn, MI - Armed Robbery
Liquor - Montgomery County, PA - Burglary
Liquor - Maplewood, MN - Armed Robbery
Pawn - Brownsville, TX - Robbery
Restaurant - San Jose, CA - Burglary
Restaurant - Richfield, PA - Burglary
Restaurant - Grover Beach, CA - Burglary
Shoe - La Canada Flintridge, CA - Burglary
Vape - Los Angeles, CA - Burglary
Vape - Omaha, NE - Robbery
Walmart - Valdosta, FL - Robbery
Walmart - Clarion, PA - Robbery    

 

Daily Totals:
• 16 robberies
• 9 burglaries
• 0 shootings
• 0 killed



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Corporate Risk Manager
Memphis, TN or New Orleans, LA - Posted June 27
Summary of Role and Responsibilities: Proactive approach to preventing losses/injuries, whether they are to our employees, third parties, or customers' valuables. They include cash in transit, auto losses, or injuries; Report all incidents, claims, and losses that may expose the company to financial losses, whether they are covered by insurance or not...




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The Loss Prevention Specialist identifies various types of losses and thefts, works cross-functionally in a fast-paced environment providing critical guidance to Operations on asset protection and profit improvement initiatives. At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on...



Multi-Store Detective (Pittsburgh Operating Market)
Pittsburgh, PA - Posted April 9
Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...



Multi-Store Detective (Cleveland Operating Market)
Cleveland, OH - Posted April 9
Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...



 


Multi-Store Detective (Akron/Canton Operating Market)
Akron/Canton, OH - Posted April 9
Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...
 



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Owning your mistakes is a critical element of self development. For without ownership how can anyone truly grow and change. Having the courage to face it and admit it and discuss it leads to respect and a sense of trust from those around you. To deny or to ignore merely feeds a lack of confidence not just from the group around you but also in yourself as well. Because at 2 am there is no denial and once revealed it stays with you.
  

Just a Thought,
Gus


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