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 4/3/24

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David Broom, CFE, CFI, LPC named Director of Loss Prevention for Connectivity Source
Before joining Connectivity Source as Director of Loss Prevention, David spent more than two years with Victra - Verizon Authorized Retailer as Vice President, Asset Protection. Prior to that, he was with T-Mobile for 14 years in various AP/LP roles, including Director of AP, Senior Manager of LP, and Regional LP Manager. Earlier in his career, he served as Regional LP Manager for General Nutrition Centers. Congratulations, David!



John B. Moore named Senior Organized Retail Crime Investigator for Macy's

Before rejoining Macy's as Senior Organized Retail Crime Investigator, John served as Manager of Organized Retail Crime & Special Investigations for Rite Aid for nearly four years. Prior to that, he spent more than 15 years with Macy's in multiple roles, including Regional ORC Manager, District Manager of Investigations, and LPM. Earlier in his career, he served as LPM for Hecht's. Congratulations, John!


See All the LP Executives 'Moving Up' Here  |  Submit Your New Corporate Hires/Promotions or New Position
 

 

 

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Everon Announces Grand Opening of Innovation & Operations Center in Dallas Area

Boca Raton, Fla. (April 2, 2024) - Everon, also known as ADT Commercial LLC ("ADT Commercial LLC" or the "Company"), a leading security integrator and premier provider of commercial security, fire and life safety solutions in the U.S., announced today the opening of the Everon Innovation and Operations center - known as the iO - in the Dallas, TX area. The iO is designed to be a hub of learning, innovation, and industry-leading collaboration and is home to the company's dedicated monitoring and customer operations center, groundbreaking Innovation Lab, and Solutions Showcase demo area.

Read more in today's Vendor Spotlight column below


Part 2 of 2: AT&T Breach Demands Vigilance as Fraudsters Leverage ID Data,
Says Intellicheck's Lewis
Telecoms are especially appealing to fraudsters, said Bryan Lewis, CEO of Intellicheck, who observed to PYMNTS that SIM card fraud and other scams allow bad actors access to victims' phone and email accounts, and by extension their bank and brokerage accounts.

"Once I get access to your phone," he said, "I can change your whole life... I've stolen your identity through your phone but now I'm really stealing your identity everywhere."

He noted that more firms are looking beyond the passcode and two-factor identification, which still have a place in protecting customers' identities, towards more robust identity validation, using government-issued ID and biometrics.

Banks and other credit-issuing entities are at the forefront of embracing such technologies and initiatives, he said, because they stand to lose consumer trust and take a financial hit when breaches occur. Identity theft, overall, accounted for $43 billion in losses across all companies as recently as two years ago.

Internal training is essential too, because often, data breaches take shape after an employee mistakenly lets a fraudster "in" by clicking on a seemingly official communication via text or email or even divulging information on a phone call.

Lewis noted that Intellicheck, for its part, conducts monthly training sessions with its employees and sends along "test" emails and texts to prod them towards a state of heightened vigilance.

Right now, it's up to companies to take a proactive approach to identity management and verification, as the regulatory landscape has yet to truly become cohesive. Several states have their own rules on data privacy and facial recognition, and there's currently no national ID in place for now.

Best practices at the company level demand that companies, Lewis said, identity-proof people before allowing major changes or major purchases, or as they move money out of accounts. And individuals, he said, would do well to sign up for credit monitoring services right away.

Asked by PYMNTS what might be a positive impact might be from the AT&T breach - not a silver lining, but a shift that winds up having benefits down the line - Lewis said that executives will "look at all of their systems and tighten them up... As they say: 'We thought we though of everything. What vulnerabilities did we miss?'"

As he told PYMNTS, "These high-profile breaches make everybody up their game in terms of protecting data. 
pymnts.com

Click here to read Part 1 of this article from yesterday's edition of the D&D Daily
 



Interface iSOC Heroes: Video Series

We are thrilled to announce the launch of our brand new video series, iSOC Heroes!

Every Tuesday, for the next 14 weeks, we'll be releasing a new video in the series that showcases real-life stories from our intervention specialists.

Our first video in the series is from Rodney Jackson. Rodney's quick response to a distress call ensured that an elderly guest at a customer location received timely medical assistance, ultimately saving her life. It's stories like these that truly embody the spirit of iSOC Heroes.

We invite you to join us on this journey as we celebrate our iSOC Heroes. Please follow along through our YouTube playlist and don't forget to share these stories with our prospects, customers, and your social network!


 



The U.S. Crime Surge
The Retail Impact


Top Senate Democrat Urges DOJ to Help Fight ORC
Sen. Schumer wants 'increased federal penalties' to 'cut the snake off at the head'

Schumer calls on DOJ to help address organized retail theft in Rochester area
Senate Majority Leader Chuck Schumer is calling on the Department of Justice to help
address a rise in organized retail theft in the Rochester area and across the nation.

Schumer spoke at a news conference on Tuesday in front of Victor Crossing Shopping Plaza. That's the area where an
Ulta Beauty store has lost $100,000 to theft since 2023.

As News10NBC has reported, four major retailers in Monroe County lost $7 million to theft in 2023 alone. Schumer wants an investigation into how much organized crime rings have contributed to that theft.

Schumer
called on the Department of Justice to investigate and prosecute organized retail theft using the Racketeer Influenced and Corrupt Organizations (RICO) Act, which helped to bring down the mafia's organized crime sprees in the past.

"It was to help federal agents take down the mafia. It was extremely effective by giving the feds new tools
to investigate and prosecute these crime rings and the same principles can be used here," Schumer said. "RICO is national and a lot of these crime rings are national."

Schumer said people involved in these crime rings often steal items, then sell them to national leaders who know how to re-sell the items on the black market. He said
the RICO Act can help federal officials to investigate crime across state lines, allowing law enforcement to see patterns instead of just individual crimes. That will allow officials to go after the leaders.

"
The DOJ can help by making sure that we have increased federal penalties for these crimes but, more importantly, that we go after the whole organized crime operation. We're going to cut the snake off at the head," Schumer said. whec.com


Businesses Call Out NY Lawmakers for Refusing to Crackdown on Violent Theft
Outraged NYC biz owners are fed up with Carl Heastie over refusal to crack down on violent shoplifters: 'It's open season'
Furious Big Apple business owners are tearing state Assembly Speaker Carl Heastie to shreds over his refusal to beef up penalties for violent shoplifters, with some raging, "It's open season on retail workers."

Heastie (D-Bronx) sparked widespread outrage last week when he shut down Gov. Kathy Hochul's plan to toughen sentences for the criminals, bizarrely declaring, "I just don't believe raising penalties is ever a deterrent on crime."

Citywide retail thefts are up overall more than 6.5% - or to 14,910 - so far this year, compared to the same time frame in 2023, when 13,987 incidents were recorded, the latest NYPD crime stats show.

Hochul, in her budget,
called for a crackdown on the explosion of retail thefts, which she estimated is costing Empire State retailers $4.4 billion a year. She also said she wants to jack up the penalties for those perps who go after store employees.

But Heastie, whose position as head of the assembly is especially powerful,
refused to back the plan.

"
If you just keep dealing with the penalties, what happens after people get arrested? You're still only worrying about what happens after something has already happened," Heastie said.

Even ex-Gov. David Paterson said he was shocked by the speaker's position. "
It's like a revolving door - there's no opportunity for any type of rehabilitation, there's no opportunity for contrition with the parole board" without harsher penalties, Paterson said Sunday on 770 WABC's "The Cats Roundtable."

Heastie did say he is still
open to parts of Hochul's plan, specifically cutting off organized theft rings.

Retailers and authorities have told The Post that such
rings are creating a major underground economy as they work through online resale sites such as eBay and Facebook Marketplace to peddle their illicit wares.

"
It's better off to commit a crime than get a job in New York," said Francisco Marte, president of New York's Bodega and Small Business Association, to The Post on Monday. nypost.com


Front-Line Retail Workers Facing Crime & Violence
After retail workers bore the brunt of COVID, they now face raging crime

Opinion: Don't betray NY workers who braved pandemic
While exact numbers are hard to reach, one study showed
labor, retail and service workers suffered 68% of the COVID deaths in the pandemic's first year. In New York, it's safe to say that scores of these workers died doing their jobs.

And while we honored them in words, it's time to back that up in deeds. New York
mom-and-pop workers now do not feel safe in their stores because too many have been robbed and too many have been attacked. In New York City, shoplifting is vastly underreported.

According to a National Supermarket Association survey of our members,
93% are victims of shoplifting. And 60% say they are shoplifted every single day. Think about that for a second. New York City supermarkets - every single day - are the targets of shoplifting. Merchants made around 63,000 complaints, but most went unresolved.

Those margins are even tighter because our survey found
70% have been forced to spend their money on security. It shouldn't be this way.

Real actions to take

Gov. Hochul's advocacy for
more funds to guard against retail theft is very welcome. These funds would do important things like deploy State Police to build cases against retail-theft rings, fund district attorneys to prosecute property crimes, set up a State Police smash-and-grab unit and ensure funds for local law enforcement to fight retail theft.

We also back legislation that creates
the offense of fostering the sale of stolen goods and legislation raising a subsequent offense to grand larceny in the fourth degree nypost.com


Theft Sentencing Enhancement Bill Passes in California
CAL Retailers Retail Theft Legislative Win #2

Sentencing enhancement legislation passes out of first policy committee

Another key piece of legislation supported by the California Retailers Association to continue the fight against Retail Theft passed out of its first policy committee this morning.

SB 1242 (Min), part of the Senate Package "Safer California Plan", adds enhancements if arson is used during a retail theft or ORC crime. CRA President and CEO Rachel Michelin testified in support at the request of Senate leadership and the bill's author. View the hearing HERE (click on 04/02/2024 Senate Public Safety Committee - video may not be posted yet so please check back). Read the support letter CRA submitted HERE.

The passage of SB 1242 today and SB 982 (Wahab - March) out of Senate Public Safety Committee is indicative of
the clear shift in policy priorities surrounding Retail Theft this year and a testament to the CRA team's strategic and persistent work with state leadership including the Governor's office, Speaker's office, Senate Pro Tem, various members of the legislature and other key stakeholders to ensure CRA is in the best position possible as bills are debated.

The California Retailers Association is the only statewide trade association
representing all segments of the retail industry including general merchandise, department stores, mass merchandisers, online markets, convenience stores, supermarkets and grocery stores, chain drug and specialty retail such as auto, vision, jewelry, hardware and home stores. CRA's mission is to promote, preserve and enhance the retail industry in California by taking significant leadership positions in development of public policy and regulatory measures that impact members and the business climate in California. For more information visit the CRA website at www.calretailers.com.


5 New Bills Focused on Fighting Retail Theft in California
Safer California Plan Gaining Major Momentum Ahead Of Special Senate
Committee Hearings
SACRAMENTO - The Senate's Safer California Plan - a bipartisan legislative effort to address the fentanyl crisis and combat retail theft and community-based crime - is gaining significant support as it continues to move forward, with hearings for the bills beginning tomorrow (Tuesday).

The package includes 14 bills - nine focused on evidence-based prevention and treatment solutions to address the fentanyl crisis and five directed at preventing, deterring and prosecuting retail theft and community based crimes. The vast majority of the bills focused on retail theft and community based crimes will be heard at a special hearing in the Senate Public Safety Committee Tuesday, April 2. A special hearing also has been scheduled at the Senate's Health Committee for the Senate's package focused on the fentanyl crisis on April 10. The bills will be heard together. Details on the bills and committee dates can be found below.

"The Safer California plan is gaining major momentum across the Golden State - folks know it will help tackle the fentanyl crisis through prevention and treatment, and help curb retail crime in our communities," said Senate President pro Tempore Mike McGuire (D-North Coast). "Californians want to feel safe in the communities they call home, and this commonsense series of bills will deploy desperately needed resources into all corners of California to help combat the fentanyl crisis and
give law enforcement additional tools to crack down on community-based crime."

The package, which was met with a raft of support from public safety and medical/addiction professionals following the package's unveiling during a press conference on February 26, is also
continuing to garner support as it moves through the legislative process, most recently from the Los Angeles County Police Chiefs Association, Chief Probation Officers of California, and Long Beach Police Officers Association.  sd02.senate.ca.gov


Boston mayor silent on sanctuary city policies amid migrant crime reports

Arrests on the Oakland Estuary bring new focus to crime problems on waterway
 



Grocery Stores Ditching 'Just Walk Out'
Amazon to drop 'just walk out' at some grocery stores

The e-commerce giant will replace the grab-and-go tech with its smart shopping carts in its Amazon Fresh grocery stores, a tech media outlet reported.

Amazon is pulling back on its "Just Walk Out" checkout system that expedites payments through a cashierless purchase process, according to a report from the tech news outlet The Information.

The company will be
removing the grab-and-go automated technology from its Amazon Fresh grocery stores this year as part of a chain-wide revamp, according to a Tuesday interview by The Information with Tony Hoggett, Amazon's senior vice president of grocery stores.

Seattle-based
Amazon will instead offer its smart shopping carts as a "frictionless" checkout experience in the stores, Hoggett said. The carts allow shoppers to scan items as they go, and then skip the checkout line with an automatic payment.

"Just Walk Out" technology has stumbled over the last few years. Amazon leaned heavily on the technology in its own stores, including grocery chain Whole Foods. But it has struggled to control costs and to build support for the technology with other retailers, according to a report by The Information. paymentsdive.com


Front-Line Retail Workers Want More Tech
Do Retail's Frontline Workers Have Enough Tech?
A global survey found that
40% of retail workers feel their employers don't adequately invest in their tech needs, with 20% actively feeling it's a non-priority.

The survey of 2,000 store associates across nine retail sub-sectors released by Scandit, a barcode scanning platform for mobile enterprise apps, found that over two-thirds of store associates rate their devices as important or very important for their jobs. The top capabilities in smartphones and scanning devices were seen as the
ability to multitask (70%) and access to product information (67%).

As far as the impact of artificial intelligence, half of frontline workers are unconcerned about AI and automation in terms of losing their jobs, with
31% of these respondents believing it will positively impact their role. Staffers in the middle of their careers were more worried about tech's impact on their roles.

Zebra Technologies' 16th Annual Global Shopper Study that came out last year found 86% of retail associates surveyed agree customers have a better experience when associates use the latest technology to assist them. However, 77% - up from 67% in 2022 - feel shoppers are better connected to information than they are. retailwire.com


Giving Workers the 'Right to Disconnect'
California could be first state to give workers right to ignore boss's after-hours calls, texts, emails

Bill would give Californian workers "right to disconnect"

The smartphone, Silicon Valley's signature gift to modernity, has made it easier than ever for work to intrude into personal and family time, tilting work-life balance further toward the job. Now
a California lawmaker says there must be guardrails to keep that in check.

"
Smartphones have blurred the boundaries between work and home life," said Assemblyman Matt Haney, a San Francisco Democrat, who announced a bill Monday, AB 2751 that would give employees a "right-to-disconnect" from emails, texts and calls after work hours.

"Workers
shouldn't be punished for not being available 24/7 if they're not being paid for 24 hours of work," Haney said. "People have to be able to spend time with their families without being constantly interrupted at the dinner table or their kids' birthday party, worried about their phones and responding to work." mercurynews.com


Macy's hasn't closed 150 stores yet. But Target, Kohl's CEOs already smell opportunity
 
DoorDash Enters Home Improvement Category With Lowe's Partnership



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Everon Announces Grand Opening of Innovation
& Operations Center in Dallas Area


Boca Raton, Fla. (April 2, 2024) - Everon, also known as ADT Commercial LLC ("ADT Commercial LLC" or the "Company"), a leading security integrator and premier provider of commercial security, fire and life safety solutions in the U.S., announced today the opening of the Everon Innovation and Operations center - known as the iO - in the Dallas, TX area. The iO is designed to be a hub of learning, innovation, and industry-leading collaboration and is home to the company's dedicated monitoring and customer operations center, groundbreaking Innovation Lab, and Solutions Showcase demo area.

A testament to the Everon brand and mission, the spaces contained within the iO demonstrate over a decade of commitment to commercial security, fire, life safety and service excellence. The Solutions Showcase on site features 15+ manufacturer partner technologies on display to exhibit the comprehensiveness of Everon's solutions portfolio. Here, customers and prospects can engage with live, in-depth demos of Everon's core product offerings, highlighting a renewed commitment to solutions that meet customers' unique challenges. Featuring solutions that range from access control, video solutions, and analytics, to fire and sprinkler technologies, emergency communication systems, weapons detection, and more, the Solutions Showcase provides end users with a truly hands-on experience to help them visualize these solutions in their own facilities and assess the value they can provide to their organization.

"The whole purpose of the iO has been to offer a space for customers and industry professionals to directly interact with our vision as a leading commercial integrator," said Dan Bresingham, Chief Executive Officer. "The Solutions Showcase takes that vision to the next level. Customers can see exactly how these solutions are designed to work for them, and know that Everon is here to make sure they have access to the best technologies and service in the industry."

To echo that dedication to bring the best value in technology to customers, the Everon Innovation Lab housed at the iO was designed to refresh that commitment to the industry - fostering collaboration between innovation partners, engineers, and project managers to put cutting-edge technologies to the test and help advance commercial security solutions beyond current offerings.

"Bringing together the Innovation Lab and our monitoring and customer operations center in one location shows how we come through for our customers in every aspect of their security program," said Bresingham. "They can rely on us to be that one ideal partner now and when they need us most. And at the same time, they know we're committed to staying ahead of the curve and thinking about how we can meet their needs as they evolve well into the future."

A central site for customer summits and tours, industry events, immersive demos, and trainings, the iO also houses Everon's 24/7/365 primary monitoring center - including video monitoring - supporting commercial customers of all sizes, ranging from complex commercial enterprise organizations to multi-site National Accounts. Visitors also have a chance to engage with the organization's centralized customer support functions, including the Customer Care teams and Customer Technical and Service Support.

"Ultimately, the iO is like walking through what makes Everon tick. It's a symbol of everything we stand for," Bresingham continued. "Our commitment to service excellence, our drive to innovate, our dedication to our customers is all on display here."

If you are interested in touring the facility to learn more, you can request a visit through our website here.


 

 

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Coming Next Week!

Keynote Speakers Announced for RH-ISAC Cyber Intelligence Summit

Rich Agostino: Rich Agostino is a senior vice president and the CISO at Target. In this role, he is responsible for the company's cybersecurity and infrastructure organizations, enabling Target's enterprise strategy. Rich has extensive experience in IT, risk and compliance, and driving enterprise technology initiatives across large global organizations. Previously, he held various executive roles in information security, technology risk and audit at GE. Rich serves as chair of the board of directors for the Retail & Hospitality ISAC and is a member of the PCI Security Standards Council board of advisors. He will give the opening keynote on April 10.

Jayson E. Street: Jayson E. Street is a world-renowned social engineering expert. His career has focused on work as a simulated adversary for hire and has led him to successfully rob banks, hotels, government facilities, and biochemical companies on five continents. Jayson is the author of the "Dissecting the Hack: The F0rb1dd3n Network" book series, and he currently works as the chief adversarial officer at Secure Yeti. Grab a drink and strap in for an entertaining presentation from this hacker as he closes out the day on April 10!

Andy Greenberg: Andy Greenberg is a renowned journalist and author, widely recognized for his insightful coverage of cybersecurity and technology issues. With a keen understanding of the evolving cyber threat landscape, Andy has consistently delivered in-depth analysis and investigative reporting on high-profile cyber incidents, making him a trusted voice in the field. During his closing keynote on April 11, Andy will share his unique perspectives on the current state of cyber threats facing the retail and hospitality industries.

Click here to learn more
 



New Lawsuit Accuses AT&T of Reckless Negligence Following Breach
(Update) AT&T hit with class action suit over massive data breach

The breach was a "direct result" of AT&T's failure to implement adequate cybersecurity procedures, the suit alleges.

AT&T is facing a class action lawsuit stemming from its recent disclosure of a
massive data security breach impacting as many as 73 million current and former customers.

The telecommunications giant disregarded the rights of class members by "
intentionally, willfully, recklessly, or negligently failing to take adequate and reasonable measures to ensure its data systems were protected against unauthorized intrusions," among other alleged missteps, according to the plaintiff, Ohio resident Alex Petroski. The suit, filed Saturday in the U.S. District Court for the Northern District of Texas, identifies Petroski as a former AT&T wireless customer.

"As a result of the data breach, plaintiff and class members have been
exposed to a heightened and imminent risk of fraud and identity theft," the complaint says.

Data security breaches and related costs have skyrocketed in recent years, causing
headaches for C-suite leaders.

The FBI's Internet Crime Complaint Center received a record 880,418 cybercrime complaints from the American public in 2023, with potential losses exceeding $12.5 billion, according to a report released last month. This is nearly
a 10% increase in complaints and represents a 22% spike in losses compared to 2022, the report said.  cybersecuritydive.com


Protecting Intellectual Property in a Digital World
From gates, guns & guards to encryption, endpoints & erasure

Protecting intellectual property remains as important as ever in an increasingly digital world.

Protecting intellectual property remains a concern for all organizations, even as new threats continue to emerge. Whether it's a military unit establishing a base of operations in denied territory or a business undergoing a considerable liquidity event, the first order of protection is typically establishing "gates." These walls and physical barriers help protect individuals and their teammates/employees in locations where they lay their heads at night.

Most businesses open to the public have Wi-Fi available for their guests. Sometimes it's password protected, and sometimes users only need to be close enough to the router. It is shockingly easy to pick up a Wi-Fi signal from the road with a laptop and magnetized GPS puck, and then conduct a quick open-source search for the default admin username and password to a particular router. Despite how large the "gate" was, the internet signal provides individuals with a passive avenue into building, whereby access could be granted to browsing history, cloud storage, Apple ID or iTunes and more.

In the same manner that a private foundation can expose personally identifiable information (PII) via a Form-990 (vs embedded privacy features of a Donor Advised Fund), a lack of understanding of personal devices can leave people unintentionally exposed.
This begs the question: what is the digital equivalent to "the gate"? securitymagazine.com


Cybersecurity Oversight & Compliance
Boards need to brush up on cybersecurity governance, survey finds

SEC cyber disclosure rules are calling attention to corporate boards' need to enhance their approach to cybersecurity oversight and compliance.

Board cybersecurity preparedness is taking on more importance thanks to the Securities and Exchange Commission's introduction of cyber disclosure rules. The risk of cyber threats targeting businesses are increasing, but the potential penalties for cyber incidents are growing, too.

But there's a knowledge gap businesses need to address. A joint Corporate Governance Institute and Board Intelligence survey found
nearly 60% of respondents don't think they have received sufficient training on cyber resilience in the last 12 months.

In organizations with less cyber training, the board is less likely to challenge management on technology strategy and issues as robustly as on other topics, such as financial performance, the survey found. The Corporate Governance Institute surveyed 250 respondents for the report, including chairs, non-executive directors and executive directors of private companies, state funded organizations and charities. cybersecuritydive.com


Top 12 data security posture management tools

Cybersecurity Threats Intensify in the Middle East During Ramadan


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Counterfeit Eclipse Glasses Flood Online Marketplaces
Here's how to spot fake solar eclipse glasses

AAS: Counterfeit eclipse glasses are 'polluting the marketplace'

Scammers are trying to
sell counterfeit solar eclipse glasses ahead of next Monday's event.

During the solar eclipse, the moon will move across the sun, covering the light and making the sky look dark. Once the sun is covered completely, or under totality, it's okay to look at the sky, but before and after the eclipse, you should wear eclipse glasses to avoid eye damage.

Experts warn staring at the sun during the solar eclipse without protective eye care can put you at risk for permanent eye damage.

When buying eclipse glasses,
you'll want to make sure you're buying from a reputable vendor and know how to identify the key markers that prove the glasses are eclipse-proof. However, counterfeit eclipse glasses are "polluting the marketplace," according to the American Astronomical Society (AAS).

"
There's a lot of people trying to capitalize on it. They're flooding the market with low-price glasses, and that's just scary to me," American Paper Optics CEO John Jarret told NewsNation.

The fake glasses may be difficult to spot;
experts recommend these steps to ensure your solar eclipse glasses are legit. newsnationnow.com


Consumers Interested in Using AI for Purchases
More than half of shoppers would use generative AI for clothing purchases: Adobe

Seventy-one percent of respondents said they think using the technology to try on products virtually would boost their buying confidence.

As more retailers experiment with AI, nearly six in 10
(58%) respondents to an Adobe survey said that generative artificial intelligence has already improved their online shopping experience. Two-thirds of respondents said they want brands to analyze their previous purchases and other customer information to tailor the shopping experience to their needs, according to the survey, which included 3,000 U.S. consumers.

More than half
(52%) of shoppers said they are likely to use generative AI tools to help with clothing purchases. Seventy-one percent of respondents said they think using generative AI to try on products virtually before buying them could assure them in their online shopping decisions, Adobe found.

Among the top generative AI use cases consumers look forward to are: automating product filters based on
customer needs (40%), creating customized items (37%), summarizing product reviews (37%) and customer service chatbots (36%). retaildive.com


Will Amazon Beat Estimates Again in Its Next Earnings Report?

Amazon Prime Video's Newly Forced Ads Are Inexcusable


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San Francisco, CA: Civic Center Walgreens Ransacked by Shoplifters Sunday, Police Didn't Respond for Four Hours
Another brazen Walgreens shoplifting heist was captured on video Sunday, as burglars emptied the shelves of the Ninth and Market street store, but police did not respond to the incident until four hours later. We've long wisecracked that the Civic Center Walgreens at Ninth and Market streets is "San Francisco's worst Walgreens." Its reputation will not be helped by a Monday night KPIX report that this Walgreens was ransacked by shoplifters at about 4:30 pm on Easter Sunday afternoon. The plundering was captured on video, but what may be more newsworthy here is that SFPD did not respond until four hours after the incident.   sfist.com



Duo Believed To Have Been Traveling Country Stealing From Ulta
A coordinated theft operation targeting Ulta Beauty stores across several states was thwarted last Thursday when Middletown Township police arrested two suspects from Texas, authorities said on Tuesday. Officers were first called last Thursday around 1:43 p.m. to the Ulta Beauty store at the Lincoln Plaza shopping center on East Lincoln Highway after the duo allegedly stole approximately $1,200 of merchandise, police said. Authorities were alerted to the retail theft at Ulta Beauty and quickly spotted a black Nissan SUV with Texas temporary tags that was believed to be used by the suspects. The SUV was across the street. The suspects - identified as Yunior Yanes-Baragano, 39, and Jensy Herrera-Acosta, 29, both of Dallas - attempted to evade police on foot in the parking lot of Burlington Coat Factory and Goodwill but were detained with the assistance of a K-9 unit, police said. During the attempt to flee, Yanes-Baragano discarded an item, which led to a police drone discovering a suspicious item on the roof of Burlington Coat Factory, police said.
Officials said the package contained a magnetic device and a hook-shaped cutting instrument wrapped in tin foil. The item is a tool often used in retail thefts. Additional investigation led to the discovery of a third person, a woman hiding inside the Nissan Armada, along with a significant amount of new, tagged merchandise suspected to be stolen from various stores, police said. Ulta Beauty Loss Prevention investigators have linked the pair to a series of thefts from Texas to Connecticut, suggesting the merchandise was being shipped elsewhere before their arrest in Pennsylvania, police said levittownnow.com


Eden Prairie, MN: Three arrested in separate theft cases at Home Depot, Menards and Scheels

Big Spring, TX: Couple wanted in $700 theft from HEB

 




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Shootings & Deaths


Cleveland, OH: Teen dead following shooting at Bedford Heights gas station
A teenager died Saturday following a shooting at a gas station in Bedford Heights, according to the Cuyahoga County Medical Examiner's Office. The ME's office says 19-year-old La'Quan Evans died at MetroHealth Medical Center following the March 30 shooting, which occurred at the Libby Gas Station. Police said the incident appears to be an isolated incident with one shooter, who fled the scene after the shooting.  cleveland19.com



Las Vegas, NV: Update: Gunman who shot 3 people at east Las Vegas convenience store arrested in California
The man suspected of shooting three people in a bicycle ride-by in east Las Vegas last month was just arrested. Tuesday afternoon, the Las Vegas Metropolitan Police Department announced the arrest of 43-year-old Jason Robert Manuel, who was taken into custody in Riverside County, Calif. A warrant for Manuel's arrest in connection with the double homicide was issued on March 14. Police identified him as the person suspected of killing two women and injuring a third person when he opened fire into a convenience store near the intersection of Tropicana Avenue and Nellis Boulevard on March 5. The two women killed in the shooting were identified as Summer Lange and Rona M. Ah-Foon. According to the warrant for Manuel's arrest, the only surviving victim told police Manuel believed he had slept with his wife.  ktnv.com


Napa County, CA: 2 suspects arrested in triple shooting outside Safeway store in American Canyon
Two people were arrested after a shooting Monday that injured three people outside a supermarket in American Canyon, the Napa County Sheriff's Office confirmed Tuesday. The shooting happened at about 4:30 p.m. Monday in the Safeway parking lot at W. American Canyon Road and Danrose Dr. just west of Highway 29. The Sheriff's Office originally said two men had been taken into custody following the shooting but no arrests had been made. In a press statement Tuesday, the Sheriff's Office said investigators determined the incident started after an altercation, which escalated into gunfire. The three shooting victims were taken to the hospital and have not been released, the office said. No bystanders or deputies were hurt.  cbsnews.com


Mobile, AL: Convenience store owner shot multiple times during robbery; Prichard police identify suspect
The Prichard Police Department is investigating a Tuesday shooting at a convenience store on Shelton Beach Road in Eight Mile. Prichard police are looking for Rashad Kardelle Norwood, who they say is wanted in connection with the robbery and assault at the T & J Food Mart. Norwood is considered armed and dangerous, an official said. According to police, the store owner was shot multiple times Tuesday afternoon during an apparent robbery. Authorities said the victim has been taken to the hospital.  fox10tv.com
 



Robberies, Incidents & Thefts


Big Flays, NY: Deputy critically injured after thrown from car in retail theft chase in Chemung County
A deputy is in critical condition after being flung from the hood of a car allegedly involved in a retail theft from Target. On March 29, the New York State Police, with assistance from the Chemung County Sheriff's Office, were participating in a retail theft detail working with loss prevention at a Target store in Chemung County. Target loss prevention personnel observed a black male place a TV and other various items in a shopping cart and exit past all points of sale. The suspect was challenged by loss prevention in the store's vestibule and left the items behind as he exited. A 2016 black Chevy Impala pulled up to the front of the store but then drove to the rear of the parking lot to pick up the suspect. An investigator from the NYSP and Chemung County
Sheriff's Deputy Theetge chased the suspect on foot as he headed towards the car. The suspect then slid across the hood of the car and Theetge reached to grab him while also sliding onto the hood. The driver then hit the gas and turned sharply, causing the suspect and Theetge to be flung from the hood onto the pavement. The suspect got up and ran but was soon taken into custody.  cnycentral.com


Cleveland, OH: Customer points gun at Burger King employee
Willowick police are still searching for the disgruntled customer who pointed a gun at a Burger King employee on Easter morning. The suspect can be seen in the video getting out of his car pulling out a gun and pointing it at the drive-through window. 19 News spoke exclusively with his target, 38-year-old Burger King employee, Howard Vernon. "To know that somebody would do something like that just because I'm trying to give you a better deal and it flip out like that, it is scary," Vernon said. "I was taking this guy's order and he ordered two sausage egg and cheese croissants and a sausage biscuit and hashbrowns and the order came out to $8 and he was like my order can't be right it should be like $11 and I'm like trying to explain to him that we had a promotion going on and like it's cheaper and he started cussing and getting all loud and I was like I don't know what to tell you I don't know why you want to pay more money." Vernon said after that the customer sped off but a minute later he pulled back around to the drive-through as Vernon was helping another customer that's when he pulled out the gun. Vernon said the man threatened to kill him and called him a racial slur.  cleveland19.com


South Euclid, OH: Police respond to Popeyes for customer service complaint; order did not contain an equal amount of wings and drums

San Jose, CA: Stolen Guitars, Guns Found After SJ Storage Burglary Ring Bust: items recovered valued at over $400,000

West Oxfordshire, England: Blenheim Palace golden toilet theft; nearly 5 years after the theft of $6M gold toilet from Blenheim Palace, a man has pleaded guilty to the offence

 

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Auto - Burglary - Auburn, AL
C-Store - Okaloosa County, FL - Armed Robbery
C-Store - Mobile, AL - Armed Robbery / Owner wounded
C-Store - Ferndale, MI - Armed Robbery
C-Store - Canton, MA - Armed Robbery
C-Store - Lincoln, NE - Armed Robbery
Clothing - Memphis, TN - Burglary
Grocery - Big Spring, TX - Robbery
Guns - Washougal, WA - Burglary
Hardware - Summit County, OH - Robbery
Jewelry - Raleigh, NC - Robbery
Jewelry - Commerce, CA - Robbery
Jewelry - Mission Viejo, CA -Burglary
Restaurant - North Olmsted, OH - Burglary
Target - Big Flats, NY - Robbery
Walmart - Lynnwood, WA - Armed Robbery
Walmart - Boise, ID - Robbery               

 

Daily Totals:
• 12 robberies
• 5 burglaries
• 1 shooting
• 0 killed



Click map to enlarge

 

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