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 3/15/24

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Craig Greenberg promoted to Chief Commercial Officer for Gatekeeper Systems
During Craig's 20 years with Gatekeeper Systems, his contributions were key to creating the markets for cart containment and pushout prevention - markets in which Gatekeeper successfully gained and have held its position as market leader, and he has been instrumental in driving Gatekeeper's sales efforts, refining the company's go-to-market strategy, and promoting the organization to a global leader within retail loss prevention. He is directly leading the US Sales organization and teams in Canada, UK, Germany, and Australia. Congratulations, Craig!



Andrew Trumbour promoted to Director of Asset Protection - Supply Chain Fulfillment Network for Walmart
Andrew has been with Walmart for more than three years, starting with the company in 2020 as Senior Manager of Environmental Health and Safety. Before his promotion to Director of Asset Protection - Supply Chain Fulfillment Network, he served as Senior Manager of Asset Protection & Safety. Prior to Walmart, he spent more than three years with JCPenney as Director of New York Security Guard School / Instructor and District Asset Protection Manager. Earlier in his career, he held roles with Sears and Macy's. Congratulations, Andrew!


See All the LP Executives 'Moving Up' Here  |  Submit Your New Corporate Hires/Promotions or New Position
 

 

 

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Protos Security Whitepaper

Leveraging Law Enforcement and Security Measures to Combat ORC

Organized retail crime (ORC) poses a significant challenge to law enforcement and society as a whole. While it is well known that financial losses, public safety concerns, and broader societal impacts are all part of these issues, it is challenging to find a solution as crime rates continue to rise. The purpose of this whitepaper is to explore the role of law enforcement in combating organized retail crime. Retailers and consumers alike are negatively affected, which results in billions of dollars in losses each year. In order to effectively address this issue, law enforcement must work collaboratively with retailers and other stakeholders.

We present strategies and recommendations to enhance the fight against ORC, contributing to the protection of businesses and the safety of communities. A number of challenges associated with ORC are outlined, as well as strategies and best practices that retailers should follow to collaborate effectively with law enforcement and other stakeholders. The whitepaper also discusses solutions and strategies to combat this growing problem.

Download this whitepaper to learn more about law enforcement's vital role in creating a safer environment for society and communities while reducing organized retail crime.

Click here to download the whitepaper
 



The U.S. Crime Surge
The Retail Impact


Retail Theft Crews Tied to Foreign Crime Syndicates
'Organized criminal gangs, with ties to drug trafficking, steal merchandise only to sell it online.'

Organized Retail Crime Wave Hits Major Cities, Consumers Bear the Brunt
In the heart of the nation's capital and other major cities,
a growing crisis is gripping communities and retailers alike. What once seemed like isolated incidents of shoplifting have become a full-blown epidemic of organized retail crime, leaving citizens and businesses reeling from its ramifications.

The scourge of theft, often accompanied by violence, has not only dented the profits of retailers but also instilled fear among consumers, leading many to avoid shopping altogether.

According to
David Johnson of the National Retail Federation, the scale and audacity of these crimes have reached unprecedented levels, prompting CEOs, executives, and community leaders to sound the alarm on the dangers plaguing the retail industry.

"
Never before have we seen the number of CEOs, executives, and community leaders reach out and highlight the dangers taking place in our retail industry," he said.

However,
the threat extends beyond traditional brick-and-mortar stores. A new phenomenon has emerged wherein organized criminal gangs, with ties to drug trafficking, steal merchandise only to sell it online. Homeland Security Investigations attribute this trend to syndicates with global networks, exacerbating the challenge for law enforcement agencies.

"There are
crime syndicates that can be tied to local networks and maybe have established networks from the Chilean or Columbian or Romanian crews coming in from Eastern Europe that are comfortable in certain cities," said Raul Aguilar, a senior leader of Homeland Security Investigations.

Consequently,
retailers are grappling with heightened aggression from thieves, with reports indicating a 90% increase in confrontational incidents compared to the previous year. To mitigate risks, many stores have resorted to cutting hours, bolstering security measures, and restricting access to high-value products.

The impact of this crime wave is not confined to retail outlets alone.
Dining establishments are also feeling the pinch, with safety concerns prompting the closure of numerous restaurants. The situation has prompted a reevaluation of law enforcement strategies, with the Justice Department pledging to deploy additional resources to combat the surge in criminal activity. cbn.com


Is Theft Fueling Dollar Tree's 1,000 Closures?
Rampant theft just keeps getting worse for Dollar Tree

Dollar Tree says theft will remain a problem at its stores well into 2024.

Theft at some of Dollar Tree's stores is getting worse - even as other retailers appear to be making progress on the issue.

The problem is
particularly pronounced at the chain's Family Dollar stores, executives said during an earnings call on Wednesday. CEO Richard Dreiling noted during the call that he had expected that the problem "would have moderated, if anything, by now, but it's continuing to accelerate."

Dollar Tree is closing about 1,000 Family Dollar stores, it also said Wednesday, a result of a review of the brand that has been months in the making. Theft was one of many factors that Dollar Tree considered when it decided which locations to close, the executives said.

"Rents, shrink, and a number of other exogenous factors have
driven the stores to a point where, unfortunately, they're just operating at a very significant loss," CFO Jeffrey Davis said.

Theft was less of a problem at Dollar Tree-branded stores during the company's fourth quarter, which ended on February 4. But those stores are still "not immune to some of the issues we're having," Davis said during Wednesday's call.

Across both chains,
Dollar Tree expects shrink to be "meaningfully worse than we had previously expected" during the first half of its 2024 fiscal year, Davis said.

The increase in theft comes despite efforts to combat it. Last year,
Dollar Tree locked some items up and put others behind checkouts to deter would-be shoplifters. The changes were part of what Dreiling called "a very defensive approach" to the problem during an earnings call last summer. businessinsider.com

   RELATED: Dollar Tree struggles with rampant theft as it closes stores


Shoplifting is Rampant in Cities That Push Soft-on-Crime Laws
Opinion: With rampant shoplifting, progressives are killing stores where people need them most
Rampant shoplifting has now led
global shopping-mall giant Westfield to break its lease on its Fulton Center location in lower Manhattan. The MTA, which owns the site, has filed suit to prevent Westfield from ducking out.

New York City's pro-crime lobby - urbanists, "Defunders," transit die-hards - have leapt to defend the MTA, possibly the first time the hipster Left has taken the landlord's side in a lease dispute. They claim that
Westfield is using the myth of urban crime as cover for their own failure to attract and retain quality tenants.

Advocates of
criminal justice "reform" - fewer cops, fewer arrests, and ultimately no prisons - insist that law-and-order hawks overstate the shoplifting epidemic to spread fear and reimpose tougher policing and sentencing practices.

They insist that shoplifting is driven by need. But nobody in New York steals baby formula because their baby is starving. The WIC program offers free baby formula to low-income mothers, and formula is also SNAP-eligible.

Critics say that there's no national epidemic of shoplifting, and they are mostly correct.
It's a major problem in a handful of cities, which happen also to be the places where the five-finger discount has been effectively decriminalized. nypost.com

 
Business Response to New York's Retail Theft Crackdown
NYC businesses taking initiative after Gov. Hochul's new plan to combat retail theft
Gov. Kathy Hochul announced a new plan to combat retail theft, and local businesses are
already being proactive in staying safe.

Hochul is pushing for a $45 million anti-theft plan to be approved in the state budget. The plan would put $25 million toward a retail theft team with the state police, $15 million would go to district attorneys and local law enforcement, and $5 million would be dedicated to cover security costs for businesses.

The owner of a brand-new bodega in Fordham says he's already working and
making an extra effort to protect his business.

"The first thing we did was hook up the camera. As you can see, I got
a whole bunch of cameras here on the back," said bodega owner Luis Parra, who added that he's taking more caution after his other business was robbed in February.

Hochul also mentioned
increased penalties for criminals who are found guilty of retail theft as part of her plan. brooklyn.news12.com
 

Lawmakers Support NY Governor's Retail Crime Crackdown
Governor's Anti-Theft Plan Would Protect Retail and Online Business Owners Statewide
Small business owners, legislators and Gov. Kathy Hochul joined forces on Tuesday, March 12, to support a
comprehensive statewide crackdown on organized retail theft. Governor Hochul has included in her FY25 Executive Budget proposal $25 million to underwrite a dedicated retail theft unit for the New York State Police; $15 million for district attorneys and local law enforcement; and $5 million to cover security costs for businesses.

Among lawmakers taking part in the event was B
rooklyn State Sen. Jessica Scarcella-Spanton (D-23), whose district includes the north shore of Staten Island as well as Coney Island and Sheepshead Вау. nysenate.gov
 

Increasing Theft Penalties - Shutting Down the Online Market for Stolen Goods
New California legislation to combat retail theft
On this week's "In Focus SoCal," host Ariel Wesler talks to
Assemblymember Rick Chavez Zbur and CHP Commissioner Sean Duryee for a breakdown of new laws, and what law enforcement agencies are doing to help.

Zbur, who serves as the chair of the Select Committee on Retail Theft, explains the scope of the retail theft problem. "These organized crime rings hit store after store after store, and so really our
legislation is targeting those criminals, making it easier for law enforcement to apprehend them and to prosecute these crime rings," Zbur said.

In addition, new legislation
will expand criminal penalties. Zbur shared the focus of new laws.

"By
shutting down the market for these stolen goods will be one of the ways we can address the problem. A lot of goods that are stolen are fenced on these online retailing posts and so we're really going to start looking at making sure that these retailers have records to show that they obtained goods from a reputable wholesaler or retailer or manufacturer, and we're going to be cracking down on the use of online sources to fence stolen property," he said.

"
Make harsher punishment to people who end up doing these robberies," Michelango Torchia said. He continued, "this is our livelihood and for us to have something just taken from us in a matter of just 45 seconds is frustrating."  spectrumnews1.com


Robbery & Assault Fall in Memphis - But Murder is Up
Check this out: Here's how Memphis crime rates compare to other large cities
Aggravated
assault and robberies each saw a decrease of around 100 cases YTD between 2023 and 2024. Car thefts saw the largest drop, over 1,100 less cases in 2024. On the other hand, murder continues to climb in Memphis, now at 55 in 2024. These numbers may seem overwhelming but prove to be on par with other large cities.

According to Safe Home's 2024 Crime Rates in US Cities Report,
Memphis now sits at 43 murders per 100,000 people, a rate that has now been passed by both Baltimore and Detroit. Memphis, however, is still one of the leading large cities in Aggravated Assaults and Robberies. localmemphis.com


Houston Police Union President talks about suspended incident reports & crime rate
 
Will National Guard and random bag searches stop NYC subway crime?
 



Kroger & Albertsons Pushing Back Hard Against the Feds
Kroger, Albertsons file pointed responses to FTC

Retailers allege "willful ignorance of basic facts" in FTC's "flimsy case"

Kroger and Albertsons both filed sharply worded comments this week asserting that the Federal Trade Commission defined the competitive retail and labor markets much too narrowly in its effort to block the retailers' planned merger.

Unlike their statements to the media after the FTC announced in February that it would sue to block the proposed, $24.6 billion merger, the retailers took a much more combative stance and provided detailed objections to the FTC's specific allegations in their latest filings.

"The Commission's claims are premised entirely on
the Commission's distortion and willful ignorance of basic but critical facts," Albertsons said in its comments.

Albertsons said
the Commission "entirely ignores" the realities of the competitive grocery landscape. It cited competition from other grocery retailers, including Walmart, Target, Costco, Amazon/Whole Foods, other specialty grocers such as Trader Joe's and Sprouts, and dollar stores. Albertsons cited Costco in particular as one of the company's "most fervent competitors."

Both
Albertsons and Kroger also contested the FTC's assertion that C&S Wholesale Grocers would not be a viable operator for the hundreds of stores that the two companies plan to divest to meet antitrust concerns. The retailers assert that C&S would be well-positioned to operate the stores and that their divestiture plan bears no resemblance to previous failed divestitures that Safeway and Albertsons made to Haggen and Lawrence Bros.

The retailers
also disputed the FTC's use of "union grocery labor" as a market in which Albertsons and Kroger compete, noting that the case is the first time the FTC has treated labor as a competitive "market" for antitrust purposes. supermarketnews.com


Family Dollar 'Waving the White Flag' after Years of Setbacks?
The chain faced a severe setback in 2022 when a Family Dollar distribution center in Arkansas became infested with rats. The company faced hefty penalties amounting to around $41 million in a settlement with the Justice Department.

How Will Dollar Tree and Family Dollar Survive Their Growing Difficulties?
Dollar Tree and Family Dollar are closing 1,000 stores across the nation. This seemingly sudden move is
sending ripples through the retail sector as 600 Family Dollar stores are scheduled to close during the first half of fiscal 2024. The announcement comes as part of a larger restructuring plan, with approximately 370 Family Dollar and 30 Dollar Tree stores set to close over the next several years as leases expire.

This significant development sheds light on
a tumultuous period for Dollar Tree and Family Dollar, marred by product safety concerns and operational challenges. The chain faced a severe setback in 2022 when a Family Dollar distribution center in Arkansas became infested with rats, prompting a massive product recall and substantial losses. Despite efforts to clean up and reopen the facility, the company faced hefty penalties amounting to around $41 million in a settlement with the Justice Department.

These setbacks underscore broader issues within the company, culminating in an
operating loss of $882 million for the fiscal year that ended on Feb. 3. Despite strategic changes at the executive level and investments in supply chain infrastructure, Dollar Tree continues to grapple with disappointing performance, particularly within the Family Dollar segment.

The decision to close hundreds of Family Dollar stores marks
a significant pivot from Dollar Tree's earlier strategy of rapid expansion, epitomized by its acquisition of Family Dollar in 2015.

Neil Saunders, managing director at GlobalData, characterized the move as
Family Dollar waving the white flag in the competitive value grocery landscape, where rivals like Walmart, ALDI, and Dollar General have surged ahead. "Basically, almost ten years on, Dollar Tree is still sifting through the mess it inherited and has not been able to completely turn around," he said. Despite attempts to enhance pricing and store experiences, Family Dollar has struggled to keep pace with its competitors, remaining a straggler in the value segment. retailwire.com


As Dollar Tree Closes 1,000 Stores, Dollar General Plans 800 Openings
Dollar General plans 800 stores this year as rival Dollar Tree pulls back

Thirty of those will be under its Popshelf banner, though the discount retailer is taking the concept's expansion slowly given its discretionary focus.

One month after opening its 20,000th store, Dollar General said during a Thursday earnings call that it plans to
open 800 more new stores, remodel 1,500 locations and relocate 85 stores this year - 2,385 real estate projects overall.

The news comes one day after chief rival Dollar Tree Inc. said it plans to
close about 600 of its Family Dollar locations this year and an additional 400 stores under both banners in the coming years as leases expire.

The store growth comes on top of similar levels last year.
In fiscal year 2023, Dollar General moved on over 3,000 real estate projects. That included 987 new stores, 129 relocations and 2,007 remodels. retaildive.com


Retail Spending Increased in 7 of Past 10 Months
Total retail sales are up 7% year over year

Retail sales rebounded in February amid higher gas prices
Spending at US retailers rebounded last month as Americans shelled out more for gasoline.

Retail sales at stores, online and in restaurants rose 0.6% in February from the prior month, up from January's revised 1.1% decline, the Commerce Department reported Thursday. That was slightly below economists' expectations. The figures are adjusted for seasonal swings but not inflation.

January's sharp decline was mostly attributed to the cold weather keeping consumers hunkered down at home. The broader US economy remains on strong footing, with employers continuing to hire and Americans still raking in strong wage gains. Retail spending has increased in seven of the past 10 months through February. cnn.com  retaildive.com


13% of Workplace Injuries Tied to Fatigue
Tools to Help Address Worker Fatigue
A study from the National Safety Council found that
13% of workplace injuries are attributed to fatigue. And 43% of American workers say they sometimes are too tired to function safely at their job. The cost of this was $136 billion annually in health-related lost productivity. NIOSH notes that "researchers estimate that close to 1 in 8 of all workplace injuries may relate to fatigue.

For further information see NSC Fatigue at Work Employer Toolkit.  ehstoday.com

 
Outdoor Voices employees blindsided after being told all retail stores will close

Bojangles to open 20 new stores in Phoenix

Home Depot makes a major expansion move
 



Senior LP & AP Jobs Market

Director of Asset Protection - Stores job posted for Burlington Stores in Dublin, CA
As a Territory Director of Asset Protection , you'll be an integral part of the territory leadership team, working closely with senior AP leaders develop, direct and lead the implementation of Burlington's Asset Protection, Shortage Control and Safety programs for all markets in your assigned territory. You'll train, develop, and oversee Regional and District Asset Protection Managers to verify proper execution of company policies and procedures. burlingtonstores.jobs
 




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Prosegur presents the Fraud Circle:
A bold new approach to tackling internal fraud

Prosegur Research explores in-depth the psychological and contextual roots of internal fraud, marking a milestone in business security.


Prosegur, a global leader in comprehensive private security solutions, has published an innovative report shedding light on the complex world of internal fraud. Developed by Prosegur Research, the Fraud Circle provides groundbreaking insight into what motivates employees to steal from their employers, and thus how to combat it more effectively, in the process creating a business culture based on transparency and trust.

Explaining this innovative approach, José María Blanco, head of Prosegur Research said: "Contextual intelligence is not an option, it is a prevailing need. It allows us to unravel the complexities behind fraud, offering an overview that transcends conventional boundaries. The Fraud Circle is testament to our commitment to proactive and robust business security."

The Fraud Circle marks a milestone in the fight against internal fraud. This model identifies and analyzes the variables affecting business activity, while anticipating future trends, allowing companies to be one step ahead in preventing employee fraud. Transparency, trust and contextual intelligence are the pillars for an effective and proactive strategy, building the way towards a safer and more ethical business environment.

This study is part of a body of research on safety culture, focused on promoting a common philosophy in organizations to better adapt to the rapid change underway today. Prosegur Research reaffirms its commitment to protecting people and organizations, going one step further by shining a light on internal fraud and creating innovative tools to strengthen business resilience to emerging risks based on transparency and trust in employees.

The report moves away from conventional approaches, which have been reactive and limited, instead exploring uncharted territory, amalgamating the external context - global and social - with the internal - business - to offer a holistic and strategic perspective on fraud.


 

 

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In Case You Missed It

Keynote Speakers Announced for RH-ISAC Cyber Intelligence Summit

Rich Agostino: Rich Agostino is a senior vice president and the CISO at Target. In this role, he is responsible for the company's cybersecurity and infrastructure organizations, enabling Target's enterprise strategy. Rich has extensive experience in IT, risk and compliance, and driving enterprise technology initiatives across large global organizations. Previously, he held various executive roles in information security, technology risk and audit at GE. Rich serves as chair of the board of directors for the Retail & Hospitality ISAC and is a member of the PCI Security Standards Council board of advisors. He will give the opening keynote on April 10.

Jayson E. Street: Jayson E. Street is a world-renowned social engineering expert. His career has focused on work as a simulated adversary for hire and has led him to successfully rob banks, hotels, government facilities, and biochemical companies on five continents. Jayson is the author of the "Dissecting the Hack: The F0rb1dd3n Network" book series, and he currently works as the chief adversarial officer at Secure Yeti. Grab a drink and strap in for an entertaining presentation from this hacker as he closes out the day on April 10!

Andy Greenberg: Andy Greenberg is a renowned journalist and author, widely recognized for his insightful coverage of cybersecurity and technology issues. With a keen understanding of the evolving cyber threat landscape, Andy has consistently delivered in-depth analysis and investigative reporting on high-profile cyber incidents, making him a trusted voice in the field. During his closing keynote on April 11, Andy will share his unique perspectives on the current state of cyber threats facing the retail and hospitality industries.

Click here to learn more
 



Visa Fends Off a Half Billion Attacks Per Month
Visa spends 'billions' battling cybersecurity threats

"We are all in an arms race to protect this ecosystem, to protect the network," Visa CEO Ryan McInerney said at an investor conference last week.

Visa is
investing billions of dollars in cybersecurity, both to defend its payments system and to develop services for its clients, CEO Ryan McInerney said at an investor conference last week.

"Cybersecurity is a huge topic for any company around the planet, especially for financial services firms, and especially for us as a platform for banks around the world, and as you might imagine, we're a huge attack vector," McInerney said in speaking to the RBC Capital Markets conference on March 5.

The
company fends off about a half billion attacks on its perimeter on a monthly basis, ranging from average phishing emails to sophisticated nation-state-backed cyber assaults, McInerney said in describing Visa's cyber landscape.

The San Francisco-based card network has spent billions of dollars defending its system and the CEO suspects it will spend billions more. He said about 1,000 of the company's 30,000 worldwide workers are "only working on cyber."

"We are all in an arms race to protect this ecosystem, to protect the network," McInerney said.

He noted that the company
blocks some 20 million malicious emails monthly before they reach those workers. cybersecuritydive.com


Ransomware Operators Regroup After Takedowns
'When one door closes, another one opens'

The effects of law enforcement takedowns on the ransomware landscape
While the results of law enforcement action against ransomware-as-a-service operators Alphv/BlackCat and LockBit are yet to be fully realized, the August 2023 disruption of the Qakbot botnet has had one notable effect:
ransomware affiliates have switched to vulnerability exploitation as the primary method of delivering the malware.

The switch is obvious to Symantec's Threat Hunter Team but, unfortunately, it hasn't been accompanied by a fall in the number of ransomware victims.

"Analysis of data from ransomware leak sites shows that
attackers managed to hit significantly more victims last year (4,700) compared to 2022 (2,800)," they pointed out.

Ever-changing techniques

One of the characteristics of successful cyber attackers is their ability to
adapt their techniqes to the changing conditions "on the ground". When one proverbial door closes, they search for - and find - another.

The researchers pointed out other current trends related to ransomware attacks:
the attackers' use of vulnerable drivers (e.g., for disabling security software), legitimate remote desktop tools (AnyDesk, Atera, etc.), custom data exfiltration tools (e.g., Lockbit's StealBit), and abuse of built-in Windows utilities (e.g., Esentutl, DPAPI) to steal credentials.

"There are significant disparities between overall, publicly claimed activity levels and ransomware activity investigated by Symantec. While
LockBit was responsible for over 21% of the 4,700 attacks claimed in 2023, they were only identified as being involved in around 17% of the attacks Symantec investigated. Conversely, [Alphv/BlackCat] claimed 9% of all attacks in 2023 but it was involved in a little over 20% of all attacks Symantec investigated," they shared helpnetsecurity.com


Nation's Cyber Defense Agency Hit by Cyberattack
CISA attacked in Ivanti vulnerabilities exploit rush

The nation's cyber defense agency was hit "about a month ago" by widely exploited vulnerabilities in the popular remote access VPN product.

The Cybersecurity and Infrastructure Security Agency was hit by a cyberattack earlier this year after
a yet-to-be identified threat actor intruded the agency's systems by exploiting critical vulnerabilities in Ivanti products.

"About a month ago, CISA identified activity indicating the exploitation of vulnerabilities in Ivanti products the agency uses," a CISA spokesperson told Cybersecurity Dive Friday. Threat actors started widely
exploiting a pair of zero-day vulnerabilities in Ivanti Connect Secure and other remote access VPNs in early December.

"The impact was limited to two systems, which we immediately took offline. We continue to upgrade and modernize our systems, and
there is no operational impact at this time," the spokesperson said. cybersecuritydive.com


Cybersecurity Weakness in GenAI Tools
ChatGPT Spills Secrets in Novel PoC Attack

Research is latest in a growing body of work to highlight troubling weaknesses in widely used generative AI tools.

A team of researchers from Google DeepMind, Open AI, ETH Zurich, McGill University, and the University of Washington have developed a
new attack for extracting key architectural information from proprietary large language models (LLM) such as ChatGPT and Google PaLM-2.

The research showcases how adversaries can extract supposedly hidden data from an LLM-enabled chat bot so they can duplicate or steal its functionality entirely. The attack - described in a technical report released this week - is one of several over the past year that have highlighted
weaknesses that makers of AI tools still need to address in their technologies even as adoption of their products soar. darkreading.com


How teams can improve incident recovery time to minimize damages

Top cybersecurity officials stress more funding for federal agencies


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AI Disrupting the Online Shopping Journey
Are AI-Driven Chatbots Only Frustrating the Online Shopper Journey?
AI-powered chatbots were seen as
the most disruptive artificial intelligence (AI) application causing friction in online shopping experiences, according to a recent survey of 1,000 U.K. consumers from tech provider Intellias.

Of the survey respondents,
25% agreed chatbots are the area where AI most disrupts their shopping experiences, and 23% said that interactions with AI chatbots were the stage in their online buying journeys where they were most likely to abandon a purchase.

The findings follow separate research from last fall by Talkdesk, which found that if
given inaccurate recommendations from an AI-supported device, 68% of U.S. shoppers would lose trust in brands, 65% would not positively recommend the brand to loved ones, and 53% would not shop again at that brand.

The Intellias' poll found that
49% of survey respondents don't mind that retailers use AI as long as the experience isn't "clunky." Two-thirds don't mind when retailers use AI if it is to automate repetitive or monotonous tasks as long as it does not replace human interaction.

Almost three-quarters
(74%) agreed that "a blended experience of both automation delivered through AI and human interaction would always be needed in retail, regardless of how good the AI technology becomes in the future."

AI-supported chatbots have received more attention with the arrival of ChatGPT in November 2022 and the rollout of several GenAI shopping chatbots with conversation capabilities from
Amazon, Google, Instacart, Mercari, Carrefour, Kering, and others.

A global survey as part of IBM's study, "
2024 Consumer Study: Revolutionize retail with AI everywhere," found the primary reasons adults are interested in using AI as part of the shopping journey were to research products or get information, cited by 86%; get services/answers or resolve issues, 82%; look for deals and promotions, 79%; look for reviews or recommendations, 78%; and shop for products or services, 77%. retailwire.com


Retailers Grapple With Same-Day Delivery
Can Same-Day Delivery Overcome Its Costs and Complexities?
A survey from UPS-owned Roadie finds
retailers still seeking to determine whether the sender or customer should cover the costs of same-day delivery, as the practice makes the last mile "more expensive, more complex and (sometimes) less efficient, placing more pressure on companies to meet customer expectations without breaking the bank."

On the positive side, the survey of 150 organizations offering same-day delivery found benefits to adding the offering, such as higher customer satisfaction, sales, and retention rates. The majority of respondents
(80%) reported increased revenue after implementing the practice.

However, the related
costs were significant, including close to half of respondents reporting six-figure startup costs (with a median cost of $400,000). Moreover, operational costs rose for 79% of companies after rolling out same-day delivery, including those related to inventory and shipping. retailwire.com


Amazon plans 'Big Spring Sale' that's not just for Prime members starting March 20

Critics Blast CFPB's 'One-Size-Fits-All' Approach to Digital Payments Oversight


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Georgetown County, SC: Two arrested in Georgetown Co. for possessing nearly 7,000 stolen gift cards
Two men were arrested in Georgetown County on Wednesday after deputies found the pair in a stolen vehicle in possession of nearly 7,000 stolen gift cards, according to the sheriff's office. Georgetown County Sheriff Carter Weaver said 36-year-old Fuging Lin and 32-year-old Longwen Li, of Monterey Park, California, were arrested and face charges of receiving stolen goods. Deputies were notified when a stolen 2018 Lexus was seen driving on South Fraser Street in the Georgetown city limits on Wednesday. The vehicle was reported stolen in another state, according to Weaver. Inside the vehicle, deputies discovered nine cloth bags with 6,900 gift cards in various denominations from a variety of stores including Apple, Google Play, Steam, Xbox and Razer Gold. The total value of the gift cards was $13,800. The gift cards were stolen from multiple Walmart locations. Weaver said both men were wanted for questioning in Florida regarding the gift cards. During the arrest, deputies also seized a bag of small tools, razor blades, glue and a laptop computer.  wmbfnews.com



Los Angeles, CA: Woman Returns $1K Worth of Stolen Items After Store Finds Her Social Media Account
Kitson, a lifestyle boutique with a Pacific Palisades location, identified a woman on Instagram after cameras showed her stealing what its owner described as nearly $1,000 worth of Free City clothing items. Upon entering the Sunset Blvd. shop on March 12 with an Erewhon bag, the woman gave her phone number to the clerk. While he assisted other customers, the woman shoved several unpaid items into the bag and left. The store promptly found her Instagram account by what it described as "some detective work" after reviewing security footage. She was confronted via a DM. "I am so sorry I did what I did to your store/company. It is selfish, embarrassing and I am ashamed of myself." the woman messaged the store which screenshotted and posted the exchange on social media. "I will see you at 6 p.m. this evening with the money you are entitled to." The woman returned at the promised time and paid the total cost of the merchandise, said Kitson Owner Fraser Ross. For Ross, the incident is perhaps indicative of an environment at the Palisades Village where smaller businesses are more vulnerable to burglary than their neighbors. While high-end brands enjoy 24/7 security, criminals may feel they'll endure no consequence if they steal from other stores nearby instead. 
smmirror.com


Richmond, B.C. , Canada: Mounties seize stolen Lego, Jellycat toys, clothes worth $150,000
A large haul of stolen Lego and plush toys recovered at a home in Richmond, B.C., represents far more than child's play, RCMP say. The recovered items - including toys and clothing valued at over $150,000 - illuminate what police describe as the "dark corners of the retail theft sector." A 46-year-old man from Richmond has been arrested in connection with the seizure of over 1,000 allegedly stolen items and released on conditions, RCMP said Thursday in a release. The detachment's property crime unit began investigating after receiving tips from the public about potentially stolen items being sold online. Officers found the stash on Feb. 29 while executing a search warrant. 
cbc.ca


Spalding County, GA: Shoplifters, beware: Man gets 10 years in prison for theft from Lowe's
On Tuesday, February 27, 2024, a Spalding County jury convicted Sean Cann of felony Theft by Shoplifting. He was sentenced to ten (10) years in prison by the Honorable Ben D. Coker in the Spalding County Superior Court. Mr. Cann has a lengthy history of shoplifting in multiple states. The State was represented by Assistant District Attorney Audrey D. Holliday. Investigator Charles Clark of the Griffin Police Department investigated this case. On the afternoon of August 5, 2022, Sean Cann entered the Lowe's in Griffin, Georgia. He picked up a hedge trimmer and moved it to the garden center where he climbed a ladder and placed it on top of a shelf. He then made several additional trips throughout the store to pick up other items, such as a Honda generator and DeWalt power tools, and took them to the garden center and placed them on the top shelf. After staging the items he desired to procure for himself, he then took them off the shelf and placed them on a blue cart. He had an additional cart that had a piece of plywood on it. He then rolled the two carts to an open space in the soil section of the garden center, placed the merchandise in the opening next to the perimeter fence and then covered the opening with plywood. Mr. Cann left the store and proceeded to get into a vehicle that was driven to the back of the garden center where he cut a hole in the perimeter fence and took the selected merchandise, worth more than $2,000, without paying for it. 
thecitizen.com


Arlington, TX: Police Seek Public's Help to Identify Suspects in $15K Vape Shop Burglary

Fairbanks, AK: Suspect arrested for the theft of 24 firearms

 




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Shootings & Deaths


Houston, TX: Police provides safe practices after robbery, shooting near NRG stadium
 



Robberies, Incidents & Thefts


Detroit, MI: Man gets 28 years in prison for armed robberies of 5 Walgreens stores in Metro Detroit
A Detroit man will serve nearly three decades in federal prison after being convicted for multiple armed robberies at stores across Metro Detroit. Mario Keeream Jackson, 35, was convicted on armed robbery and attempted armed robbery charges connected to robberies at five Walgreens locations in Wayne, Oakland and Macomb counties. Jackson, who at the time of the robberies was on parole with the Michigan Department of Corrections for a prior firearm conviction, used a semi-automatic handgun with an extended magazine to rob Walgreens located in Oak Park, Dearborn Heights, Royal Oak, and Warren. During the robberies, Jackson stole over $18,000 in cash and over 5000 prescription opioid pills. Jackson attempted to rob a fifth Walgreens in Southfield, but the employees were able to escape the store before Jackson could access the store safe.  clickondetroit.com



Glendale, AZ: 7 people detained in West Valley after masked men jumped out of van, stole packages from truck
The Glendale Police Department is investigating a possible theft after a group of masked subjects reportedly jumped out of a van and stole packages from a delivery box truck at Tanger Outlets. The incident began at about 11:30 a.m. Thursday with reports of a burglary in the area of 95th and Glendale avenues. Police said a group of masked subjects forced entry intro a truck and began taking boxes of merchandise.  12news.com


Prince George's County, MD: Man arrested for robbing ATMs using jaws of life tool' targeting 7-Eleven stores
Prince George's County Police have arrested a man believed to be connected to multiple robberies across the county. Police announced that 31-year-old Stefon Janey of Upper Marlboro, was taken into custody Thursday. Investigators think Janey is part of a group that has used a jaws of life tool in a string of ATM robberies. Before his arrest, police said Janey led officers on a pursuit Wednesday night. A grand jury earlier indicted Janey in connection to eight robberies at multiple 7-Eleven stores in Prince George's County. In each case, the group of suspected robbers used the jaws of life to break into the stores' ATMs. In several cases, police said Janey and the other members of the crew stole tens of thousands of dollars. Investigators are working to identify his associates linked to these crimes. Janey faces 44 separate charges including robbery, burglary and malicious destruction of property. Additional charges are likely, police said.  wusa9.com


Los Angeles, CA: South LA clothing owner seeks burglars who smashed into store; selling t-shirts with suspects pic

Scammers target Costco members with email claiming their membership has expired

 

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Auto - Daphine, AL - Burglary
C-Store - Bloomington, IL - Burglary
C-Store - Prince George's County, MD - Robbery
C-Store - Tigard, OR - Armed Robbery
Cellphone - Manhattan Beach, CA - Burglary
Gas Station - Bemidji, MN - Armed Robbery
Gas Station - Canyon, TX - Robbery
Gas Station - Manhattan Beach, CA - Burglary
Grocery - Cape Coral, FL - Armed Robbery
Guns - Fairbanks, AK - Burglary
Hardware - Gilbertsville, KY - Robbery
Clothing - Los Angeles, CA - Burglary
Clothing - Los Angeles, CA - Robbery
Jewelry - Madison, AL - Robbery
Jewelry - Newark, CA - Robbery
Jewelry - Lincoln, NE - Robbery
Music - Portland, OR - Burglary
Outlet - Glendale, AZ - Robbery
Pharmacy - Schererville, IN - Armed Robbery
Pharmacy - Monroe County, NY - Robbery
Restaurant - Tulsa, OK - Armed Robbery
Restaurant - Pembroke Pines, Robbery
Tobacco - Fort Worth, TX - Armed Robbery
Tobacco - Franklin, MA - Burglary
Vape - Arlington, TX - Burglary              

 

Daily Totals:
• 16 robberies
• 9 burglaries
• 0 shootings
• 0 killed



 

Weekly Totals:
• 41 robberies
• 48 burglaries
• 1 shooting
• 1 killed



Click map to enlarge

 

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Asset Protection Specialist
Newburgh, NY - reposted January 2
The Asset Protection Specialist role at Ocean State Job Lot is responsible for protecting company assets and monitoring store activities to reduce property or financial losses. This role partners closely with store leadership and the Human Resources team, when applicable, to investigate known or suspected internal theft, external theft, and vendor fraud...
 



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At first your career is comprised of daily achievements and struggles all pointing towards an annual review and hopefully an increase or a promotion that can be celebrated at home and shared with family and friends. Mid way thru, your career takes on a life in and of itself and the world becomes smaller with everything shared good, bad, and even non-truths with everyone. It's at this point that lights go on in your mind and the world appears right outside your door waiting and watching. What use to be instant responses now become hesitations. Decisions and actions, while influenced with experience, now become thought out critical moves open to instant interpretations and criticisms. At this point one must rely on your instinct and what you know to be true and right because indecision and hesitation is what gives birth to mistakes and failure. Every seasoned executive knows the path of failure and losing battles and they know as well that instinct, knowledge, effort, and doing what's right will ultimately rule the day.

"I merely won more than I lost" -- Mr. Goldwyn of MGM's, response to a writer's question on his death bed about what made him so successful. 


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