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The U.S. Crime Surge
The Retail Impact
CNBC's 8-Month Investigation Into ORC Rings
Inside the organized crime rings plaguing retailers across the country,
including Ulta, T.J. Maxx and Walgreens
As companies continue to call retail crime an industrywide dilemma, CNBC has
spent about eight months investigating organized retail crime rings, getting a
rare glimpse into the complex layers of the organizations.
 CNBC
has spent about eight months embedding with various law enforcement agencies
and investigating theft groups to understand what organized retail crime looks
like from the ground. In some cases, CNBC witnessed low-level shoplifting
incidents involving people who appeared to be homeless or mentally ill. In other
instances, CNBC saw
takedowns of alleged
organized theft groups that police said were reselling stolen merchandise at
flea markets.
But federal agents with Homeland Security Investigations, the Department of
Homeland Security's law enforcement branch, said some crime groups are even more
elaborate - and
theft is just one facet of their enterprises.
"Just like any business, they've invested their capital into business assets
like shrink wrap machines, forklifts,"
said Adam Parks, an
assistant special agent in charge at HSI, which is the main federal agency
investigating retail crime. "That is what organized
theft looks like, and it actually is indistinguishable from other e-commerce
distribution centers."
 Whether
organized retail crime is actually rising is up for debate. Retailers including
Target, Foot Locker,
Walgreens and Ulta have said theft is a growing problem in recent years.
The government response to the issue
has grown in turn. Both
local and federal agencies have stepped up enforcement of laws targeting
organized retail crime, and lawmakers are
proposing and passing more measures
that stiffen penalties for theft offenses.
By the end of fiscal 2023, HSI organized
theft cases had more
than tripled, to 199.
Indictments spiked more
than fivefold to 284,
while arrests soared to 386, more than six times the number in 2021. California
Highway Patrol, which runs one of the most active retail crime task forces in
the country, reports it made
170% more arrests for
organized theft offenses in 2023 than it did in 2022.
It's not clear whether organized theft offenses increased in that time or
officials ramped up
enforcement as the issue got more public attention
and the retail industry's lobbying engine pressed them to make it a priority.
cnbc.com
Crime Surge Has 'Changed Every Job in Retail'
What Walmart & Target are doing to stop theft - aside from locking items up
 On
March 8, Christie Fleischer of Benefit Cosmetics and
David Johnston, VP of Asset Protection & Retail Operations at the National
Retail Federation (NRF)
were part of a panel at Austin's SXSW Festival. The topic of the panel was
retail crime and how businesses can better prepare themselves, and their
employees, for incidents involving crime.
According to these
experts, the perception of an increase in crime, whether or not it is actually
happening, has caused issues across the retail industry. "Whether
it's a real or perceived threat to them..."
explained Fleischer, "it's
changed every job in retail."
Johnston added that
employers are having
difficulty finding and retaining employees,
saying that the perceived danger of retail jobs is
making it harder for employers to find and keep workers.
Johnston claimed during the panel that in a survey,
45% of responding
retailers reduced hours, and 28% have closed stores,
because of shoplifting and crime.
"It's not quantifiable," he said, regarding retailer perceptions of crime, after
being questioned by the Daily Dot on the discrepancy between this statistic and
the unchanging level of reported external theft.
Retailers are finding themselves feeling the need to respond, with
Johnston saying during
the panel that retailers are in a "reactionary stage."
"Technology
will play a big role in helping us out,"
he stated. "As consumers...
we have a role in
preventing this retail crime from taking place,"
he shared.
Above all,
panelists stressed the
need for employee safety and better training and preparation for employees in
criminal situations.
Fleischer noted that retailers are now "considering the entire theft cycle,"
ranging from training employees and reporting incidents to altering how
inventory is managed.
"Even though the data's
not there, what we're seeing out there is definitely concerning,"
summarized Johnston.
dailydot.com
New Bill
Makes California's ORC Task Forces Permanent
California Retailers Retail Theft Legislative Win
Bill to eliminate ORC sunset passes out of first
committee
A key piece of legislation supported by the California Retailers Association to
continue the fight against Organized Retail Crime (ORC)
passed unanimously out
of its first policy committee this morning with zero opposition.
 SB
982, authored by Senator Aisha Wahab, removes the sunset provision in Cal.
Pen. Code § 490.4.
SB 982's swift and unanimous passage out of the Senate Public Safety Committee
is an encouraging sign that our
state's policymakers
are taking the organized retail crime crisis seriously.
The California Retailers Association appreciates Senator Wahab's leadership on
this important issue as
this bill ensures the state's Organized Retail Crime Task Forces remains
indefinitely and
continues to empower the California Highway Patrol on their important
collaborative efforts with local law enforcement and retailers to
investigate ORC rings,
protect retail employees, customers and California communities from the rampant
ORC we have seen
throughout the state.
The California Retailers Association is the only statewide trade association
representing all segments of the retail industry including general merchandise,
department stores, mass merchandisers, online markets, convenience stores,
supermarkets and grocery stores, chain drug and specialty retail such as auto,
vision, jewelry, hardware and home stores. CRA's mission is to promote, preserve
and enhance the retail industry in California by taking significant leadership
positions in development of public policy and regulatory measures that impact
members and the business climate in California. For more information visit the
CRA website at
www.calretailers.com.
Task Force, Legislative Fixes Could Address the
'Golden Age of Shoplifting'
Letter to the editor: Local task force could help better address retail crime
spike
Since 2019, New Yorkers have been victimized by a spike in retail crime across
our state. It's no surprise these alarming trends have
coincided with the
implementation of bail reform and other failed criminal justice policies
in New York.
Whether it's a
"golden age of
shoplifting," violence against employees, consumer items under lock and key, or
shuttering businesses, my legislative colleagues and I see this every day in our
communities. Recently,
some of my colleagues joined with state Sen. Jake Ashby, Albany County Sheriff
Craig Apple and others to announce proposed
legislative fixes to
this growing problem. I
applaud and stand behind their efforts to break the never-ending cycle of retail
recidivism started by the state's changes to pretrial detention and discovery
standards.
All too often, we hear a lot of talk and rhetoric from elected officials about
this issue, but no solutions. Some of it is as simple as
enforcing the laws we
have on our books. But
we also need to change the conversation around retail crime, which is why I
recently asked the County Legislature to consider establishing a local task
force on the issue.
Local law enforcement and businesses are at their breaking point.
We must demand
appropriate action from state officials to increase penalties and restore
judicial discretion. In
the meantime, bringing every stakeholder to the table to study this issue and
come up with real solutions to protect the public is a no-brainer.
timesunion.com
Crime Becoming Top Election Issue
Dogged By Crime Concerns, Big City Democrats Walk Back Their Own Reforms Ahead
Of 2024 Election
America's
Democratic cities and
states are increasingly adopting stringent law-and-order measures
in response to heightened public
concern and outrage fueled by a surge in crimes like murder, carjacking and
retail theft.
Democratic New York Gov. Kathy Hochul announced Wednesday that she was
deploying the National
Guard and New York State Police to New York City
subways because of the spike in transit crime. New York City Mayor Eric Adams is
in agreement with the governor.
San Francisco and
Washington, D.C., both advanced tougher crime policies
Tuesday in contrast to previous reforms, such as defunding police. San Francisco
voters on Tuesday approved two Mayor London Breed-backed ballot measures,
Politico reported.
Proposition E
grants police more
liberty to go after suspects in cars, enables the deployment of drones and
surveillance cameras
and decreases paperwork mandates. Proposition F compels adult welfare recipients
who take drugs to go through treatment in order to get cash assistance.
Washington, D.C.'s city council on Tuesday unanimously approved a bill known as
the "Secure DC Omnibus Amendment Act of 2024" to
backtrack on liberal
reforms following homicides increasing
to their highest point in 25 years under Mayor Muriel Bowser's tenure, according
to Axios.
shorenewsnetwork.com
RELATED: Why Blue Cities Are Backing Away From
Progressive Crime Policies
More Cities Affected by Crime Closures
Oakland Taco Bell Locations Close Indoor Dining Amid Safety Concerns
The decision to close the dining rooms
came as a response to
safety concerns.
According to an employee at one of the affected locations, incidents of
troublemaking prompted the closure. This move leaves customers with only one
option: utilizing the drive-thru.
City officials like Council Members Dan Kalb and Noel Gallo suggest that these
fast-food establishments are becoming targets for criminals.
Kalb points out the proximity of these businesses to freeway on-ramps, making
them vulnerable spots for quick getaways after committing crimes.
The closures of Taco Bell's indoor dining spaces
follow a pattern seen
in other fast-food chains in Oakland.
Last year, Raising Cane's and more recently In-N-Out cited safety concerns as
the reason for closing their dining rooms.
retailwire.com
Silver Spring Starbucks to close over crime; other businesses call for action
It has been 15 months since 62-year-old Charles Reynolds was
robbed and killed
inside the parking garage in downtown Silver Spring,
and still no arrest has been made. Since then, a handful of businesses downtown
have shut down and moved away. The latest is
a long-standing
Starbucks that has been
there for about two decades.
The popular coffee shop now has a sign on the storefront announcing that they
are closing at the end of the month and that employees will have an opportunity
to transfer to nearby locations. Some of those employees tell 7News
they are closing due to
safety concerns with crime.
Over the weekend,
at least two other
businesses on the same block have also shut down.
Crime has been on the rise downtown for the past couple of years. 7News spoke
with the owner of McGinty's Public House, which is right next to the Starbucks.
Debbie Lea tells us her
staff has been
assaulted and harassed. They are afraid things are going to get worse.
wjla.com
Report says San Joaquin County has California's highest violent crime rate
The Link Between Domestic Violence and Mass Shootings
1,000 Closures - Following a Record Safety Fine
Earlier This Year
Family
Dollar's $41.6M fine was "the largest-ever monetary criminal penalty in a food
safety case"
Family Dollar and Dollar Tree will close 1,000 stores
Family Dollar, the
struggling discount chain that caters to low-income customers predominantly in
cities,
will close about 1,000
stores as inflation takes a bite out of consumers' wallets
and low-cost-retailers' profits.
Family Dollar will close 600 locations in the first half of 2024 and 370 stores
over the next several years
as store leases expire. Dollar Tree, which owns
Family Dollar, also
said it will close 30 stores as leases expire.
Dollar Tree bought Family Dollar in 2015 for $8.5 billion. The combined company
hoped that by joining forces, it could grow its customer base, reduce costs and
fend off bigger retailers like Dollar General and Walmart. But
Dollar Tree has
struggled to integrate Family Dollar.
Family Dollar stores
were in poor condition when Dollar Tree acquired
the business in 2015, analysts say. Although Family Dollar has renovated
thousands of stores in recent years, many stores under both banners are still
poorly maintained.
Many Family Dollar stores have been
plagued by health and safety concerns for employees and workers.
Family Dollar was hit
with a record fine this year
for violating product safety standards after selling items that were stocked in
a rat-infested warehouse filled with live, dead and decaying rodents. The
$41.6 million fine was "the largest-ever monetary criminal penalty in a food
safety case," the
Justice Department said.
cnn.com
'Overworked & Underpaid' Dollar General Staff
Walk Out
A Dollar General store's staff all walked off the job at the same time
The staff at a Dollar General store in southwestern Wisconsin walked off the job
recently because of a dispute over the company's donation policy and what
employees called "a
lack of appreciation."
A large handwritten sign posted over the weekend on the front door of the
Mineral Point store declared "We quit!" Another sign explained "the whole team
has walked away due to a
lack of appreciation,
being overworked, and being underpaid."
Six employees, including the Dollar General
store manager and
assistant manager, quit at the same time,
according to WKOW.
Trina Tribolet, the former store manager, told the Wisconsin TV station
understaffing and excessive work hours factored into the employees' decision to
quit but ultimately it was
a disagreement on what
they could or couldn't donate that prompted the mass walkout.
According to Tribolet, the Dollar General
donation policy
required workers to throw out items that were getting near the expiration date
or that the store no longer sold. She told WKOW to get around the policy they
would label items as damaged and donated the products anyway. She said when
corporate found out and told them to stop,
the workers decided to
quit.
abc10.com
California's Minimum Wage Hike Impact on Retail
California is putting up minimum wages to $20 an hour for fast-food chains - and
it's likely going to drive up wages in other industries, too
Restaurants and stores compete for labor. If McDonald's and Chipotle pay more,
that little coffee store might have to too.
California is raising the minimum wage for fast-food workers to $20 an hour -
and a much wider group of employees could see bigger paychecks. These wages will
make the fast-food industry more attractive to workers - and
will likely prompt
other employers to bump up their pay
to compete for labor.
"The repercussions will extend beyond just limited-service restaurants to really
include any business that's competing for a similar level of labor, whether that
be full-service restaurants or other
retail and other sectors,"
Brian Vaccaro, an analyst at Raymond James, told Business Insider. "It'll
probably have broader inflationary ramifications."
Andy Barish, an analyst at Jefferies, pointed out that
businesses with
hourly-paid staff like convenience stores are going to have to work harder
to compete for labor if their employees can "walk across the street" to a
higher-paying job at a fast-food restaurant.
businessinsider.com
Retail Off to Good Start in 2024
NRF: E-commerce spurs sales growth in February
Retail sales built off
"solid gains from January" in February 2024,
aided by exceptionally strong e-commerce performance, according to the CNBC/NRF
Retail Monitor, powered by Affinity Solutions, released Tuesday by the National
Retail Federation.
Total retail sales,
excluding automobiles and gasoline, were up 1.06%
seasonally adjusted month-over-month and up 6.3% unadjusted year-over-year in
February 2024, including a roughly
18% year-over-year
growth in online and non-store sales,
according to the Retail Monitor. That compared with a decrease of 0.16%
month-over-month and an increase of 2.34% year-over-year in January 2024.
chainstoreage.com
Kohl's brings in Babies R Us after rough holiday quarter
The
struggling department store is increasingly relying on other brands, including
Amazon and Sephora, to draw customers to its stores.
The Body Shop's US operation forced into liquidation as UK parent takes its cash
Patagonia's store in Reno is its first to unionize
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Cybercrime Fueling a Modern Counterfeiting
Resurgence?
How the crime of counterfeiting is making a comeback
The U.S. Secret Service was born out of the need to thwart that rampant
counterfeiting and restore the population's trust in the nation's financial
system. That task has
become more challenging
with the advent of cybercurrencies like Bitcoin, digital currencies,
peer-to-peer payment methods like PayPal and Venmo, and more.
Criminals and crimes adapt to the times, and, as much as payment methods have
increased, so too have the ways to defraud consumers.
Cryptocurrency-related
crimes grew over 53% in 2023,
according the FBI's Internet Crime Report, from $2.57 billion in losses in 2022
to $3.94 billion last year.
Further, a February 2023 Deloitte poll found that, during the previous 12
months, "34.5%
of polled executives report that their organizations' accounting and financial
data was targeted by cyber adversaries,"
with nearly a third of those organizations attacked more than once during the
survey period.
Just
one such attack can
cripple a business and shut down economic activity, which is why governments
around the world have prioritized stopping them.
Yet as financial cybercrimes have taken the spotlight,
counterfeiting of U.S. currency has quietly experienced a resurgence.
As the Secret Service says, "The threat of counterfeit U.S. currency to the
financial system of the United States continues to evolve. Advances in
technology, the availability of scanning and printing devices and the adoption
of the U.S. dollar by nations as their legal tender have exacerbated the global
threat."
Before computers, currency counterfeiters created physical printing plates to
simulate U.S. currency, and printed their counterfeit currency on different
types of paper.
Digital scanners and
printers have further enabled counterfeiters,
but the biggest challenges for most counterfeiters are the security features in
U.S. currency, which are difficult to replicate.
Indeed, over half of genuine U.S. currency is in circulation overseas. Cash,
especially genuine U.S. currency, is the preferred payment method in many
corners of the world for law-abiding individuals who either can't or don't want
to use electronic payment systems.
When counterfeit
currency is introduced in these places, it can significantly undermine the local
economy and damage trust.
abcnews.go.com
28% Increase in Monthly Insider-Driven Data
Exposure, Loss, Leak & Theft
Study: Insider-Driven Data Loss Events Cost an Average of $15M Per Incident
Code42 Software recently released its annual Data Exposure Report (DER) for
2024, examining the intricacies of insider threats facing organizations today.
The study found that
data loss from insiders
poses increased threats to security, further exacerbated by the introduction of
AI and generative AI
(GenAI) technology.
Since 2021, there has been a
28% average increase in
monthly insider-driven data exposure, loss, leak, and theft events.
The majority of respondents
(85%) expect this trend
to continue over the next 12 months.
While most companies (99%) have data protection solutions in place,
78% of cybersecurity
leaders admit they've still had sensitive data breached, leaked, or exposed.
As today's risks are increasingly driven by AI and GenAI, the way employees
work, and the proliferation of cloud applications, respondents state they need
more visibility into source code sent to repositories (88%), files sent to
personal cloud accounts (87%), and customer relationship management (CRM) system
data downloads (90%).
The cybersecurity skills gap creates a black hole for IP loss and compliance
Over three-fourths
surveyed (79%) believe
their cybersecurity team has a shortage of skilled workers,
leading cybersecurity leaders to turn to AI (83%) and GenAI (92%) technology to
fill the talent gap; but these aren't a 1:1 replacement, and the report also
cautions against the possible data loss risks of these tools.
securitytoday.com
Setting Boundaries & Limitations on AI Tech
How advances in AI are impacting business cybersecurity
While ChatGPT and Bard have proven to be valuable tools for developers,
marketers, and consumers, they also
carry the risk of
unintentionally exposing sensitive and confidential data.
From a security point of view, it always pays to think one step ahead and about
what might be coming next. One of the latest breakthroughs in AI technology is
"interactive AI".
While generative AI tools can create fresh content, write code, perform
calculations, and engage in human-like conversations, interactive AI can be used
for tasks like geolocation and navigation or speech-to-text applications,
ushering in the next phase of chatbots and digital assistants.
As cybersecurity professionals, we consider the security risks and implications
it presents for businesses, and we must do our best to
remain in control and
set clear boundaries and limitations on what the technology can do.
helpnetsecurity.com
Sophisticated Vishing Campaigns Take World by Storm
How organizations can keep up with shifting data privacy regulations |
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Last Chance to Register!
Retail Secure Conference | March 21, 2024, Int'l Centre, Mississauga
Top retail loss prevention experts and security and law enforcement
professionals are gathering on March 21, 2024 at Retail Council of Canada's
Retail Secure Conference.
The full agenda includes retail loss prevention leaders and industry experts
such as:
✔ Mike Lamb, Vice President of Asset Protection & Safety
✔ Chris Nelson, SVP and Head of Asset Protection, Gap Inc.
✔ Sharon Bauer, Privacy Strategist & Founder, Bamboo Data Consulting
✔ Dr. Larry Barton, Risk Management Consultant
✔ Mark Dapat, Deputy Chief of Community Safety and Well-being Services Command,
Peel Regional Police
Don't miss
out on Canada's premier event for retail loss prevention professionals! To view
the full agenda and buy tickets, visit
RCCRetailSecure.ca.
Wave of Burglaries Hitting Toronto Businesses
2023 saw a
nearly 20 per cent increase in commercial break-ins
Toronto small business owners describe alarming commercial break-ins
Ansari's experiences are part of a wave of commercial break-and-enters that
police say are
becoming more brazen in
recent years, forcing
city councillors, store owners and Business Improvement Areas (BIA) to sound the
alarm for the small businesses bearing the brunt of the impact.
"I have
never, in all my 30
years on council, got this many reports about break-ins,"
deputy mayor and councillor Mike Colle (Ward 8, Eglinton-Lawrence) told the
Star. "I've never seen this scale and brazen nature."
Colle, along with a few other councillors,
hosted a
crime-prevention summit late last week
as a first step to bring stakeholders together and develop a response to
escalating break-ins.
According to Toronto police data,
2023 saw a nearly 20
per cent increase in commercial break-ins to more than 3,000.
And this year has
already seen 582 commercial break-and-enters as of March 4, up from just over
400 by that date last year.
Those numbers are the highest since before 2020;
the uptick comes at a
time when businesses are still trying to stay afloat
after suffering during the COVID-19 pandemic.
It's not precisely known if thieves are targeting small businesses especially
hard - the police data doesn't distinguish small businesses from malls, chains
or other commercial properties - however, owners and city officials are
reporting that methods have certainly changed in recent years.
For one thing, it's not just inventory they're after -
thieves are increasingly targeting point-of-sale terminals, highlighting an
unsettling vulnerability.
thestar.com
2024 Will Be a Challenging Year for Canadian
Retailers
Canadian Retail Sector to Face Challenges and Innovations in 2024 Amid Changing
Consumer Behaviours and Rising Insolvencies: CBRE Report
"Continuing from 2023,
consumers will try to
save money on essential items in 2024
by trading down to value channels and products, especially for grocery items
where inflation has been most acutely felt. This is both to reduce spending and
allow consumers the ability to trade up or spend more on less essential items,
including luxury goods or other micro indulgencies.
"All that said,
2024 promises to
challenge retailers.
Expect retailers to lean into discounts or other targeted promotions to capture
the selective spending and move product. Expansion and innovation will be
greatest among those facing headwinds or that are carving a niche for themselves
within the Canadian marketplace."
"Consolidation, rollup,
and acquisition will likely be seen among established brands propelling these
institutions to grow and reach new highs in 2024.
We started to see some of these moves take shape in 2023 including Putman
Investments taking on a portion of the former Bed Bath & Beyond portfolio; as
well as Unity Brands acquiring Kit + Ace and Mastermind Toys. In each of these
cases, the originating brand needed some form of repositioning, either having
been stagnant or by growing too quickly.
retail-insider.com
Canadians Blame Retailers & Government for High
Prices
Consumer Perceptions Vary as Canadians Grapple with Rising Grocery Costs,
Blaming Retailers, Government, Global Trends
Canadians generally
attribute the increase in grocery prices to global economic phenomena
(such as global inflation and supply chain issues) (27 per cent), followed by
attempts by grocery
chains to increase profit margins (26 per cent),
and the
federal government (23
per cent). Quebecers
are more likely to attribute the price increase to global economic phenomena (36
per cent), while Albertans are more likely to attribute it to the federal
government.
Three quarters of Canadians
(72 per cent) believe
that the federal government should do more
to help Canadians with the rising cost of groceries, against 19 per cent who
believe it is not their role, and eight per cent who are unsure. Half of
Canadians
(52 per cent) believe
that the arrival of new competitors in Canada will be helpful
in reducing grocery prices, while a third (34 per cent) believe it will not be
helpful.
retail-insider.com
Major grocers invest in discount stores as customers keep budgets tight
The International Retailers that Entered Canada in 2023 and their Expansion
Plans
Canadian apparel sector braces for another year of no splurging
Store Owner Shot 4 Times During Robbery
Suspects charged after Surrey jewelry store robbery and shooting
Two men and a woman
have been arrested in
connection to an armed robbery at a Surrey jewelry store that was caught on
camera last month. Two of the suspects - a man and a woman - have been charged
and are being held in custody pending their next court appearance, Surrey RCMP
said in a news release Friday. The third suspect was released without charges,
pending further investigation, according to police. All three arrests stemmed
from the chaos that unfolded at the business near 101 Avenue and 152 Street on
the evening of Feb. 18. Video shared with CTV News in the days after the
incident appears to show the final moments of the confrontation. In the video,
yelling can be heard outside the store, followed by gunshots. The victim, the
store's owner, was shot
four times after he attempted to stop the suspects
from stealing merchandise, according to Mazhar Qawasmeh, the manager of the
business.
bc.ctvnews.ca
N.S. RCMP arrest man after alleged violent robbery
A 31-year-old man is in custody after allegedly assaulting a store employee
during a robbery in Lower Sackville, N.S., on Wednesday. According to an RCMP
news release, officers responded to a reported assault at a hardware store on
Sackville Drive around 6:35 p.m. They learned the suspect allegedly
attacked the
65-year-old employee who tried to stop him
when he attempted to leave with unpaid merchandise. Two other employees and a
customer restrained the suspect, who uttered threats, and helped the victim, who
suffered minor injuries.
atlantic.ctvnews.ca
Cold remedy containing opioid among unauthorized health products seized at
British Columbia store
Health Canada has seized unauthorized health and beauty products including a
cold remedy containing an opioid from a store in Richmond, B.C., saying the
products "may pose
serious health risks" to users.
The federal department says the Tokyo Beauty and Healthcare store in the
Aberdeen Centre mall was selling a number of items for skin treatment or
cold-symptom relief labelled as containing prescription or controlled drugs.
bc.ctvnews.ca
Man charged following robbery, assault at Lower Sackville hardware store
Young woman robbed three Halifax area gas stations in one day, police say
Police searching for suspect after robbery near Brantford
Police looking for Centretown store robber |
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E-Commerce Fueling the ORC Surge?
Ulta CEO says e-commerce sites can do more to stop the sale of stolen goods
In the
first in-depth interview given by a retail CEO about organized theft, Ulta
Beauty CEO Dave Kimbell said e-commerce sites are contributing to organized
retail crime.
In response to a CNBC investigation about a network of professional thieves that
police say stole goods from Ulta stores across the country and sold them on
Amazon, Kimbell said more can be done to deter the sale of stolen goods.
 Faced
with sophisticated organized retail crime rings that investigators say have
targeted his company, Ulta Beauty CEO Dave Kimbell is
laying some blame on
e-commerce sites.
In the first in-depth interview given by a retail CEO about organized theft,
Kimbell responded to a monthslong CNBC investigation that showed how police
broke up what they say is a professional network of thieves who
used Amazon to resell millions in cosmetics stolen from Ulta stores and other
retailers across the U.S.
While Kimbell wouldn't comment directly about Amazon, he said
online marketplaces are
"part of the problem."
"[Online marketplaces]
give more scale and more opportunity for people to liquidate this product,"
Kimbell told CNBC in an on-camera interview. "You used to have to sell stolen
goods at flea markets or out of the trunk of your car, or maybe just locally.
Now, you have more sophisticated tools to have a broader reach across the
country or even internationally."
Kimbell said he
doesn't think the onus
is on consumers to evaluate whether a product they are buying from an online
marketplace is stolen.
Many shoppers may not even consider that the products could be stolen from one
retailer and sold by another, he said, adding
it's a largely online phenomenon.
Anyone who sells products online "should be committed to
ensuring that nothing
that they sell is stolen goods,"
Kimbell said.
Amazon declined CNBC's request for an interview but said in a statement the
e-commerce giant has "zero tolerance for the sale of stolen goods." An Amazon
spokesperson said the company invests $1 billion annually and employs "thousands
of people" to combat fraud, including detection and prevention tools.
The spokesperson said
Amazon works with law
enforcement and other retailers to "stop bad actors and hold them accountable."
nbcnewyork.com
Amazon Workplace Injury Incident Rate Improves
30%
Amazon makes progress in workplace safety
Amazon is reducing workplace injuries and time lost to recordable incidents.
The e-tail giant is sharing full-year 2023 safety data for its operations
network, reporting that its
recordable incident
rate (RIR), which
includes any
work-related injury
that requires more than basic first-aid treatment, has improved 30%
over the past four years and 8% year-over-year (YoY).
In addition,
Amazon's lost time
incident rate (LTIR)-which
includes any work-related injury that requires someone to take time away from
work (the most serious injuries)-has
improved 60% over the
past four years and 16% YoY.
In the General Warehousing and Storage industry:
•
Amazon's RIR improved 24% during the past four years.
Amazon's 2023 rate is 6.5, which is better than the latest BLS average of 6.8
for employers with more than 1,000 workers.
•
The e-tailer's LTIR improved 77% over the past four years.
Amazon's 2023 rate is 1.1, which is better than the latest BLS average of 2.6
for employers its size.
In the Courier and Express Delivery Services industry:
•
Amazon's RIR improved 41% over the past four years.
Its 2023 rate is 6.3, which is better than the latest BLS average of 11.5 for
employers its size in this division (250-999 employees).
•
The company's LTIR improved 66% during the past four years.
Amazon's 2023 rate is 2.4, which is better than the latest BLS average of 4.7
for employers its size.
In 2023,
Amazon conducted almost
6.3 million inspections globally, a 152% increase
from the 2.5 million conducted in 2020, and audited 240 sites across the
company.
chainstoreage.com
What Fashion's E-Commerce and Tech Professionals Need to Know Today
NWSL, Amazon Expand Business Partnership With Retail Deal |
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Helicopter Tracks Down ORC Getaway Car
Santa Rosa, CA: 3 men suspected of stealing $75,000 worth of merchandise from
multiple Dick's Sporting Goods arrested in Sonoma County
 Three
Oakland men were arrested Monday after taking a "significant" amount of
merchandise from a Santa Rosa sports store and fleeing law enforcement,
authorities said. The three men are suspected of
stealing about $75,000 in
merchandise from multiple Bay Area Dick's Sporting Goods,
though Santa Rosa police are still determining the extent of the crimes, the
department said in a news release Tuesday. Santa Rosa police responded about
2:46 p.m. Monday to the Santa Rosa Dick's Sporting Goods after employees
reported seeing three people putting items into trash bags then leaving in a
white Kia minivan.
Soon after, an officer
and the Sonoma County Sheriff's Office helicopter Henry-1 spotted the Kia
driving south on Highway 101 near Hearn Avenue.
Responding deputies tried to pull over the minivan, but the driver, later
identified as Roy Andrew Jr., 22, continued south, reaching speeds above 100 mph
and crossing lanes. Andrew was driving on the west shoulder of the road when the
Kia crashed into a barrier then reared left, striking the front of another
vehicle. A deputy vehicle then tapped the back of the Kia, causing it to spin
around and stop. All three men in the Kia suffered minor injuries in the initial
collision. The driver of the other vehicle had unspecified injuries.
Authorities detained
the men and found more than $5,800 in stolen merchandise from the Santa Rosa
Dick's location,
clothing they were seen wearing in the store, and a black and pink loaded ghost
gun in the vehicle, Sgt. Patricia Seffens said. The minivan also was reportedly
used in a retail theft in Sunnyvale, where
about $75,000 to $100,000 was
stolen, according to an
Instagram post from the Sheriff's Office.
pressdemocrat.com
Memphis, TN: Teen facing theft charges caught in City Gear burglary
19-year-old is adding more charges to his criminal record after police say they
caught him running out of a City Gear store during a burglary. Kamerin Triggs is
charged with burglary, evading arrest, and possession of a prohibited weapon,
and was jailed on a $35,000 bond. Police say they responded to a burglary in
progress around 4:30 a.m. Saturday at the City Gear store at 4641 American Way.
A security guard reported he
saw five vehicles pull into the lot and people go inside the building.
Police say they saw Triggs run out of the store's front door and toss something,
later identified as a Glock 22 with a modified switch, before he was taken into
custody.
wreg.com
Miami, FL: Miami-Dade shop owner sold stolen products, had $1.1M in counterfeit
cigar items
 A
Miami-Dade shop owner has been arrested after police said he was stocking his
shelves with stolen items and had a large amount of counterfeit cigar items.
Jorge Gomero, 52, was arrested Monday on charges including grand theft, dealing
in stolen property, possessing counterfeit lables, and forging or counterfeiting
private labels, arrest reports said. According to the reports, Miami-Dade Police
and investigators from major retailers and supermarkets have been investigating
a group of individuals who have been stealing retail items including clothing
and health and beauty supplies. After one suspect was arrested, he told
detectives he was selling the items he was stealing to Gomero at his business,
El Baraton, at 4746 W. Flagler Street, the reports said. Detectives watched as
people were seen entering the store with garbage bags and other bags containing
merchandise, then leaving empty handed. Undercover investigators then went to
the store posing as people wanting to buy or sell stolen items and conducted
several purchases and transactions.
nbcmiami.com
Suffolk County, MA: Boston woman robbed Faneuil Hall Sephora 4 times in 3 months
Indianapolis, IN: 4 Teens arrested for burglary at Gun store on Indy's north
side; 9 AR-15s stolen from another store
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Shootings & Deaths
Oak Ridge North, TX: Man suspected of robberies fatally shot by Texas officers
after the robbery of a liquor store
A man suspected of several robberies in southeastern Texas was fatally shot
Monday night by officers with a joint task force after they saw him rob a liquor
store, authorities said. The man, whose name was not immediately released, fled
officers who had been monitoring him before seeing him rob the liquor store in
Oak Ridge North at gunpoint, according to Montgomery County District Attorney
Brett Ligon. "Let's
don't get too complex here, something very simple happened, a bad guy came into
our community and robbed one of our businesses," in the town about 30
miles (48 kilometers) north of Houston, Ligon said. The officers then tried to
arrest the man, but he fled on foot in the strip mall where the liquor store is
located. "When the suspect
gets around the corner, he brandishes a weapon," Ligon said. "The officers,
fearing for their safety, discharged their weapons, the suspect dies."
mysanantonio.com
Las Vegas, NV: C-Store Shooting: Man killed 2 in dispute over infidelity
Police accused a 43-year-old man of killing two people outside a southeast Las
Vegas business last week over a dispute he was having with another man he
believed was sleeping with his wife. Summer Lange and Rona Ah-Foon, both 29,
were standing outside Pocket Change, a convenience store near Tropicana Avenue
and Nellis Boulevard, with a man in his 20s in the early morning hours of March
5 when Jason Manuel rode by on a bicycle and fired four shots at them, according
to a Metropolitan Police Department arrest warrant. Both women later died and
the man, only identified by police as Sam, was taken to Sunrise Hospital and
Medical Center after being shot in the wrist. Video surveillance from
surrounding businesses captured Manuel shooting without stopping his bike and
continuing to ride away from the scene after the shooting. As of Tuesday
afternoon, Manuel had not been arrested.
reviewjournal.com
Memphis, TN: Deadly double shooting reaffirms dangers of Sherwood Forest C-store
A deadly double shooting Monday afternoon at the Quick and Easy Food Mart on
South Highland Street has nearby Sherwood Forest residents sounding off about
crime in their neighborhood. "We are very tired of seeing crime scene tape on
the street," said a woman who wanted to remain anonymous. Memphis police said
the shooting at the store stemmed from an argument. A man was killed and another
was critically injured.
Residents we spoke with say the store has become a danger to the community.
actionnews5.com
Marion County, SC: Marion County deputies identify man accused of shooting
outside convenience store
The Marion County Sheriff's Office has identified a Georgia man accused of
walking into a Turner's BP convenience store with a gun and firing shots in the
parking lot. Marion County Sheriff's Office Criminal Investigation Division has
obtained arrest warrants for 60-year-old Gerardo Tant. Tant faces the charges of
breach of peace-aggravated nature and posting and presenting a firearm.
wbtw.com
Robberies, Incidents & Thefts
Los Angeles, CA: Update: Cosmetics store manager fighting for life after being
attacked by group of robbers
 An
East LA beauty store owner is fighting for her life after she was assaulted
while trying to defend her business from a group of robbers last week. Family of
the victim named Marlene, a manager at M Beauty in Commerce, say that she was
trying to stop the robbery from happening when they attacked her on March 6.
Surveillance footage from that day shows the moments that the manager tries to
prevent the women from entering the store. Seconds later, the incident turns
violent when the manager is hurled to the floor of the parking lot. "That's a
brutal attack, the most part of the video made me feel really so bad was when
she fell down the second time," said Enrique Sandoval, the victim's father.
"That was the moment most terrible for me." Now, the 32-year-old woman is
fighting for her life after hitting her head so hard that her heart was damaged,
according to Sandoval. He says that she had two heart attacks following the
incident, brought on by the emotion and trauma of the event. Family is concerned
that if the medication that she's currently on fails to make her heart respond
in the right way, she's going to need a heart transplant. "It's really hard,"
Sandoval said. "It's extremely, extremely hard for anybody, any father or
family, any member of the community. ... I have no words to explain it." She
remains hospitalized on life support.
cbsnews.com
Salisbury, NC: Police investigating after two people brandish guns while
stealing from Walmart
Police are searching for two people that they said robbed Walmart and
both pulled out guns when a
loss prevention employee approached them. The incident occurred at
approximately 9:45 p.m. on Monday. An employee noticed the two suspects
attempting to conceal items on their person and in a backpack, according to a
spokesperson for the Salisbury Police Department. A loss prevention employee
then attempted to approach the two and get them to give up the items, at which
point they both allegedly pulled out guns and threatened the employee with them.
Both of the suspects then fled the store, the spokesperson said.
Police reports indicate that
they fled with an estimated $50 in stolen food, snacks and candy.
salisburypost.com
Chicago, IL: Robbers target Chicago plumbing, electrical businesses 21 times in
2 months
Naples, FL: 7-Eleven employee accused of stealing $25K from Naples store's safe
Sacramento, CA: Deputies arrest nearly 100 in Target retail theft operation
National Football League: Former Jaguars employee gets 6.5 years in prison after
stealing $22 million from team; $21M ordered in Restitution
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•
C-Store - Ogden, UT -
Burglary
•
C-Store - Naples, FL -
Burglary
•
C-Store - Bowie, MD -
Robbery
•
Clothing - Memphis, TN
- Burglary
•
Grocery - Cleveland,
OH - Robbery
•
Guns - Ames, IA -
Burglary
•
Guns - Indianapolis,
IN - Burglary
•
Hardware - Alton, IL -
Burglary
•
Hardware - Chicago, IL
- Burglary
•
Hardware - Wyoming
County, WV - Burglary
•
Jewelry - Ogden, UT -
Robbery
•
Jewelry - Albuquerque,
NM - Robbery
•
Liquor - Montgomery
County, TX - Armed Robbery / Susp killed
•
Theatre - Clinton, IA
- Burglary
•
Thrift - Odessa, TX -
Burglary
•
Walmart - Salisbury,
NC - Armed Robbery
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Daily Totals:
• 6 robberies
• 10 burglaries
• 1 shooting
• 1 killed |
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Click map to enlarge
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Tym Conklin named Regional Asset Protection Manager for
Bath & Body Works |
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Submit Your New Hires/Promotions or New Position
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Featured Job Spotlights
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An
Industry Obligation - Staffing 'Best in Class' Teams
Every one has a role to play in building an
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Filled your job? Any good candidates left over?
Help Your Colleagues - Your Industry - Build
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Refer the Best & Build the Best
Quality - Diversity - Industry Obligation
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Asset Protection Specialist
Newburgh, NY -
reposted
January 2
The Asset Protection Specialist role at Ocean State Job
Lot is responsible for protecting company assets and monitoring store activities
to reduce property or financial losses. This role partners closely with store
leadership and the Human Resources team, when applicable, to investigate known
or suspected internal theft, external theft, and vendor fraud...
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