PSIA Elects Johnson Controls’ Jason Ouellette as Chairman
Interoperability Alliance (PSIA) today announced it has elected Jason
Ouellette, head of technology business development at
as its chairman. The PSIA membership develops specifications for enabling
standards-based sharing of digital data and intelligence throughout the physical
security and enterprise ecosystems.
As PSIA chairman, Ouellette will work closely with the PSIA board to expand
membership, commercialize its specifications and identify industry needs for new
and enhanced PSIA specifications.
“Open standards are critical to large scale deployments and solving complex
enterprise problems,” Ouellette said. At Johnson Controls, Ouellette leads
technology business development for its access and video security products
group. He is based at the company’s Westford, Mass., office.
See All the Executives 'Moving Up' Here
Submit Your New Corporate Hires/Promotions or New Position
How are you managing the quarantining of returned merchandise?
shoppers and retailers navigate through the new six-foot economy, they are
adjusting to help accommodate changing shopping patterns and safety guidelines.
Handling merchandise returns in the “new normal” has proven to be a
challenge for retailers. Many need to adapt their return policies to offer
more convenience to shoppers, encourage spending and ensure returned merchandise
follows protocol to avoid contaminations.
More shoppers have moved to buying online which has created a
higher return rate. This especially affects categories like apparel and
footwear, where web-based sizing tools are not as accurate and effective as
trying them on in a store’s fitting room. This higher return rate also created
new COVID-19 safety protocols, such as quarantining merchandise before it can be
returned to the shelf or shipped to fulfill e-commerce orders.
Inventory accuracy is key to success in an environment where product
availability is one of the most important factors for 34% of customers (Sensormatic
Survey - June 2020) and where shoppers are taking fewer shopping trips, but
spending more. Most importantly,
accurate inventory helps ensure the merchandise shoppers want is available
when they want to buy it. And making sure the inventory has been properly
quarantined and disinfected is important to providing a safe shopping
Read More Here
Protos CEO Nathaniel Shaw Joins Podcast to Discuss Security and
Connex's The Daily Grind podcast is featuring
Security CEO Nathaniel Shaw for a discussion on Security and
Join us for this virtual event, premiering on
Wednesday at 2pm CT
/ 3 pm ET
THE FUTURE OF NETWORKING AND WIFI 6
FOCUS OF KEYNOTE AT TMA’S OPS-TECH 2020
Scott Stanton, Sr. Director, Americas Network Transformation, Cisco to
deliver keynote, Nov. 18
Monitoring Association (TMA) is pleased to announce that Scott Stanton, Sr.
Director, Americas Network Transformation, Cisco, will deliver a keynote
address at its upcoming OPS-TECH 2020. Mr. Stanton’s remarks will speak to
the future of networking and WiFi 6 and the impact on how this technology
enables IoT devices and fills in the gaps of LTE and 5G buildouts. The
keynote address will be delivered virtually via Zoom on Wed., Nov. 18th at
11:10 AM [EST]. Full details and registration options are available at
Supporting the INFORM Act
Home Improvement Retailers Join Coalition to Fight Counterfeit & Stolen Goods
fight against counterfeit and stolen goods has brought together two giant home
improvement competitors – Home Depot and Lowe’s – under the flag of the
Buy Safe America
The Home Depot, Lowe’s, Floor & Decor, along with the National Association of
Wholesalers- Distributors, Plumbing Manufacturers International and the Power
Tool Institute, will take part in the coalition, joining existing members
from other industries including Walgreens, CVS Health, Ulta Beauty and Philips.
The coalition is urging Congress to pass the
INFORM Consumers Act to modernize consumer protection laws by requiring
online marketplaces to collect and verify basic seller information and having
sellers to provide that information to consumers.
“Organized retail crime and professional thieves continue to be a significant
problem and retailers are doing all they can to harden the target and
investigate these groups,” said Scott Glenn, vice
president of asset protection for The Home Depot. “In order to see
meaningful change, we need accountability and transparency on online
marketplaces, where stolen items are often sold to unsuspecting consumers. The
INFORM Consumers Act does just that and will give law enforcement more tools as
we partner to dismantle these criminal operations.”
“Protecting the safety and well-being of our customers and frontline associates
has always been our highest priority,” said Scott
Draher, vice president of asset protection for Lowe’s. “We are
pleased to work together with the Buy Safe America Coalition to continue to
combat retail crime and the sale of counterfeit and stolen goods. Passing more
stringent protection laws to address these crimes will not only help protect the
safety of our communities but also America’s small businesses and suppliers who
are being undermined by these illegal activities.”
Retailers, brands and NACDS join Buy Safe America Coalition
Toymakers, retailers & The Toy Association the Buy Safe America Coalition
ICSC, RILA and other industry groups seek online seller transparency
RILA: Leading Retailers Launch Coalition to Protect Consumers Online
Click here to see
the D&D Daily's INFORM Consumers Act toolkit and
how you can help get it on the president's desk.
Protests & Violence
Law Enforcement Circles Believe There Will Be
DC Police preparing for possible 'election unrest' with large tear gas purchase
DC Police Chief Peter Newsham defended a $130,000 purchase of tear gas canisters
and grenades saying it could be needed to "effectively deal with illegal
"In law enforcement
circles, it is widely believed there will be civil unrest after the November
election regardless of who wins,"
Newsham said. "Now is not the time to restrict the police department's ability
to effectively deal with illegal rioting."
In preparation for possible election unrest, Newsham said the department will
put more officers on the street beginning Oct. 31.
With tensions running high, Minneapolis, state prepare for more unrest
Knowing the city of Minneapolis could erupt in riots again, city and state
officials say they have learned from the unrest following the death of George
Floyd and will better respond to trouble in the future.
They’re improving their communication and planning. They have contingency plans
to deploy personnel. Still, they face the challenges of a dwindling Minneapolis
police force, a technologically limited 911 system and the uncertainty of when
and where more unrest might occur.
The stakes are high. Many of the business owners and residents who were
devastated by the destruction in May are still recovering, both
psychologically and financially. More than half the businesses damaged on Lake
Street, one of the hardest hit areas, have reopened, said Allison Sharkey,
executive director of the Lake Street Council. Many of the others, already
worried about their finances, are considering whether they can keep their
employees safe from the pandemic and from any future violence.
The Perfect Storm is Here - Now - And Retail Response
Will be Impacted
'Gun Violence Up Across the
LA Police Chief Says Violence in 2020 is a "Terrible Loss" & "Erosion of
Violence Exploding While Forced to Reduce LAPD
Speaking during a virtual meeting of the Police Commission, Moore called the
pace of violence in 2020 a “terrible loss” and an “erosion” of progress
that had been made reducing
gun violence in the city in recent years. And predicted Tuesday that the
city will see more than 300
homicides this year — a
level not reached in L.A. in more than a decade.
Homicides and shootings have
exploded in South L.A. and in
parts of Central L.A.
In the Los Angeles Police Department‘s South Bureau, which covers South L.A.,
homicides are up by 50% from
Moore noted that
similar upticks in violence have been seen in cities all across the country,
including in Houston, Chicago and New York, and said he believes a variety of
factors related to the pandemic are helping to drive the violence up in L.A.
He also said more people seem to be carrying guns around. In addition to
homicides, nonfatal shootings are also up. The number of victims who had been
shot in the city as of Oct. 10 was up more than 21% compared with the same time
last year, according to LAPD data.
The increase in
violence comes as the LAPD works to reorganize after a $150-million budget cut
forced it to begin reducing its ranks
of sworn officers by several
hundred. Moore said more details about that reorganization will be available in
The pandemic has badly undercut the city budget, and LAPD officials are also
working to plan for additional budget cuts, officials have said.
Police Chiefs Continue to Resign Across the
Retailers Complain Cops Weren't There to Stop Looters
Amid Anger Over Handling Of Protests, Santa Monica Police Chief Stepping Down
Criticism came from business owners in downtown Santa Monica too.
They complained that officers left their shops to looters,
while they concentrated their forces on protesters on Ocean Boulevard during the
height of the protests.
There have been calls
for other police leaders to step down this year,
including LAPD Chief Michel Moore and L.A. County Sheriff Alex Villanueva.
Renaud is the first to go.
Fox News 9/9/20: 27 Police Chiefs Resign Since Floyd Killing
police chiefs have stepped down amid a summer of racial reckoning and growing
calls for police reform.
Police chiefs throughout the country have either
resigned or accelerated their retirements since the killing of George Floyd,
which was followed by calls for police reform coupled with growing animosity and
distrust of law enforcement.
Below is a list of cities where police chiefs have stepped down in the midst of
a reckoning over race and police practices.
See the full list
California Highway Patrol Appoints First Female Commissioner To Lead Agency As
First Black Chief Retires
The newly-appointed California Highway Patrol Commissioner is making history.
Deputy Commissioner Amanda Ray will become the first female Commissioner of the
California Highway Patrol in the agency’s 91-year history. Ray was appointed to
the position after Commissioner Warren Stanley announced his retirement
effective Nov. 17. Earlier this year, Ray made history when she became the first
Black woman to be named Deputy Commissioner for the nation’s largest state-run
Gov. Gavin Newsom said in a statement that Ray will help the state “advance
reforms to our criminal justice system that will help foster a more just and
inclusive future for all Californians.”
US: Over 8.5M Cases - 226K Dead - 5.5M Recovered
Over 41.2M Cases - 1.1M Dead - 30.7M Recovered
Private Industry Security Guard Deaths:
Law Enforcement Officer Deaths:
*Red indicates change in total
Retailers need to prep for in-store COVID conflicts
NRF Foundation has partnered with the
Crisis Prevention Institute (CPI) to
develop online training tools to help retail workers prevent and de-escalate
in-store conflicts, particularly around social distancing, mask and capacity
Retail employees have had to deal with minor and major confrontations on selling
floors since the pandemic emerged, largely over mask mandates. Scenes of
“anti-maskers” berating store associates or being called out by other shoppers
have gone viral across social media. Some incidents have led to violence.
The training covers mask requirements for shoppers, shopper-to-shopper conflicts
and line management. Approaches include active and empathetic listening,
withholding judgment, allowing silence, clarifying messages, developing a plan,
recognizing personal-limits and de-briefing.
In the online training, “one of the major scenarios is around an employee asking
a customer to wear a mask, and he reacts,” Adam Lukoskie, VP of the NRF
Foundation, the trade group’s nonprofit arm, told
The New York Times. “There’s
another scenario where a mother and child are there and are upset this gentleman
is not wearing a mask so then the employee has to help make peace.”
Read CPI's de-escalation tips
Natural disaster preparations may aid businesses’ pandemic response
The social and economic impacts of COVID-19 have battered small and medium-sized
enterprises, putting millions of jobs in the U.S. at risk. And a year rife with
natural disasters has not done many struggling businesses any favors. To learn
about the strategies and experiences of businesses managing this double threat,
researchers at the National Institute of Standards and Technology (NIST), in
collaboration with the National Oceanic and Atmospheric Administration (NOAA),
surveyed small and medium-sized enterprises across the country.
new report of survey results,
nearly a quarter of businesses felt natural disaster preparations helped them
address COVID-19. They
tended to find
preparations of broad applicability during natural disasters, such as telework
readiness, more useful than hazard-specific measures.
The survey also identified areas of hardship for businesses, including
uncertainty and a lack of guidance and resources.
Boon Edam Publishes Whitepaper on Effect of Pandemics on Entrance Security
Boon Edam Inc., a global leader in security entrances and architectural
revolving doors, has published a new whitepaper for architects and security
professionals entitled, “The
New Lobby: How Will Securing Buildings Change in a Post-Pandemic World?”.
The publication begins by explaining the importance of creating a physical
security plan that addresses and controls unauthorized entry due to tailgating,
and continues with discussions around how COVID-19 has impacted building design,
forcing facility owners and designers to provide touchless entry and social
distancing while upholding building security.
Avoiding Employee Burnout
Bolstering mental health to defend against burnout among security professionals
Despite widespread confidence in remote work and its resulting benefits (e.g. no
commuting, more time with friends/family, decreased costs), workers are still
feeling the immense pressure that comes from an always-on mentality. The result:
blurred work/home lines that create longer workdays and increased employee burn
out. Security teams are especially feeling the heat; a study from CIISec found
more than half of security professionals have left a security job due to
burnout or worked with someone who did.
Companies need to tangibly improve employee well-being, particularly when it
comes to their security professionals. Here are three measures the security
leaders can incorporate into their organization now, before employees hit a
1. Get in front of burnout: Push for mandated time off for all employees
2. Track motivation as a mental health metric, and tailor it accordingly
3. Push for greater budget and enhanced flexibility
Innovate or Die
The 3 recovery killers that will stymie your post-pandemic comeback
The business world has been significantly disrupted by the pandemic. During
situations of macro disruption, most people look for ways to first survive and
eventually emerge from the circumstances stronger and better. As they do this,
most leaders attempt to re-create past success - to go back to what life and
business were like pre-disruption.
Few people look forward with excitement to the unpredictable, unknown future
while living through the dissonance caused by ongoing disruptions. Yet because
of what we have collectively experienced, there is no going back to the old
state of things. Business environments are changing constantly. True
business recovery is forward moving, embracing today’s reality and finding ways
to thrive within it. The best measure of successful negotiation of disruption is
how strongly you recover.
There are plenty of approaches to business recovery, but the key to success is
avoiding the obstacles that will impede or even stop recovery altogether.
Ensure your company isn’t sidelined by these three recovery killers:
Bad strategy - Lack of pathway to value - Mismanagement of
Amazon extends work from home option till June
COVID-19 Essentials is a startup designed to end with the pandemic
UK Lockdown & Store Closures
Across the Pond It's Worse
UK: Mask-detecting CCTV cameras can now prevent customers
from entering a store without a mask
CCTV cameras using artificial intelligence to prevent shoppers not wearing masks
from entering stores are being rolled out across the UK.
As new coronavirus cases continue to skyrocket to unprecedented levels across
the country, retailers are looking to new technologies to help them tackle
non-compliance with mask rules in their stores.
The new system, uses AI to
determine if a customer approaching the door of a store is wearing a mask across
their nose and mouth. Customers wearing a mask will then be shown a green light
and allowed to enter the store, while those not wearing a mask or not cove ring
their nose and mouth properly will be shown a red light and refused entry.
The system is currently being trialled at Whiteley’s Garden Centre in
Yorkshire, where the technology has driven a 50 percent reduction in customer
While the system is still only in a trial phase, there is likely to be
significant demand from the retail sector which has seen levels of violence
against staff skyrocket since mandatory mask rules were implemented.
UK in COVID-19 lockdown - What are the restrictions?
The entire 67 million
population of the United Kingdom is living under some sort of COVID-19
the severity of the rules varies.
- Entire population of
56 million under
varying degree of restrictions in a
3 - "VERY HIGH"
Around 7 million people
- Household mixing banned. Pubs and bars close. Wedding receptions not
permitted. Travel to or from the area should be avoided.
LEVEL 2 - "HIGH"
Around 18.44 million
people - People must
not meet with anybody outside their household or support bubble in any indoor
LEVEL 1 - "MEDIUM"
The rest of England
- Gatherings of more than six people banned, apart
from some settings such as funerals and weddings. Pubs and restaurants to shut
at 10 p.m.
UK: Pandemic causes a record 11,000 shops to close in 2020
About 5,000 shops opened during the period, leaving a net decline of 6,001
stores – almost double the drop experienced in the same period last year.
Back On Lockdown
World's first human challenge trials for
Britain to infect healthy volunteers with coronavirus in vaccine challenge
British scientists said Tuesday that they will launch the world's first human
challenge trials for covid-19, in which healthy volunteers will be deliberately
infected with the coronavirus in hopes of further speeding the drive to a
vaccine. The research, led by scientists at Imperial College London and funded
by the British government, is a gutsy gambit, given that people will be
submitting themselves to a deadly virus with no surefire treatment.
The United States is moving more cautiously, with leading government
researchers saying human challenge trials might be too risky or unnecessary. But
the British scientists say that the potential payoff is massive — that
accelerating vaccine development by even three months could save hundreds of
thousands of lives globally.
How a compliance director at Walmart is working to diversify the field
Reginald Parker, after climbing the ladder
at Walmart, is now paving the way for other Black compliance and risk management
Reginald "Reggie" Parker, after climbing the ladder at Walmart, is now paving
the way for other Black compliance and risk management professionals.
Parker, director of U.S. health and wellness compliance program management
for Walmart Inc., credits his faith-based foundation with propelling him to
reach educational and professional goals. And it was Parker's tenure in the U.S.
Air Force that introduced him to "the compliance world," he said.
The road to compliance - Shaping compliance at Walmart
- A seat at the table - Creating diversity in the compliance field -
Read More Here:
Insurance companies abandoning Calif. at a faster rate, as wildfires wreak havoc
Insurers began dropping thousands of mostly rural Californians after swallowing
losses of $25 billion during the 2017 and 2018 wildfire seasons, capped by the
near-total destruction of Paradise in the Camp Fire. Insurers did get
compensated for about $11 billion in losses by PG&E Corp., which has been held
responsible for most of the worst wildfires. Nonetheless, industry officials say
climate change and other factors are making increasingly large swaths of
California almost uninsurable.
Consumers planning to cut holiday spending by 7%
A survey of 4,000 American consumers by Deloitte found that they are planning to
spend about seven percent less this holiday season than they did last year.
Nearly one in three of those surveyed said they are in a weaker financial
position now than they were in 2019. The problem is so concerning that 40
percent of lower-income Americans and 27 percent of those in the middle are
unsure whether they will be able to make housing, auto and credit card payments.
J.C. Penney inks deal to sell itself, looks to close it in time for holidays
J.C. Penney finally has a formal deal on paper and signed with Simon Property
Group, Brookfield Asset Management and key lenders that would sell off
the department store chain and some 160 real estate assets. Along with an
asset purchase agreement, Penney filed key documents needed to move its Chapter
11 case through the process, including its disclosure statement and
reorganization plan. The parties anticipate a court hearing to consider the deal
to be scheduled for early November. The company expects to complete the sale of
its operations by the December holiday period once the deal is approved, CEO
Jill Soltau said in a press release.
Life After Liquidation:
Why some brands thrive after closing shop and others don't
The market keeps growing for retail IP even
after physical stores close.
But does every dead retail brand need saving?
For Modell's Sporting Goods, or Pier 1, or Bealls, and scores of their peers,
their names stand for decades of retailing history and customer relationships.
Thousands of memories of being in stores scattered through time and
demographics. A name is a reputation. It can be tinged with nostalgia for an
entire moment in commercial and social history. The Toys R Us, FAO Schwarz or
Blockbuster brands can call up childhood memories for large swaths of entire
There is a market for retail brand names that is more relevant than ever, as
technology has helped define and support it, and scores of physical retailers
face a financial reckoning.
Another 'Bealls' buys Stage Stores IP and other assets for $7M
Gap looks at closing stores in some European countries
Over 25% of shoppers say their Christmas shopping is done
Albertsons Q2 comp's up 13.8%, digital sales up 243%, sales up 11.2%
The Container Store Q2 TCS net sales up 5.3%, online sales up 86.4%,
consolidated net sales up 5.0%
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Interface Delivers Savings & Vendor Consolidation with Managed SD-WAN, 4G/LTE,
UCaaS and Security Systems for Thrive Restaurant Group
Consolidation of vendor ecosystem unclogs
productivity bottlenecks and delivers savings and greater planning clarity to
one of Applebee’s largest franchisees
Earth City, MO (October 20, 2020) -
Interface Security Systems,
a leading managed services provider delivering managed network, business
security and business intelligence solutions to distributed enterprises,
recently provided Thrive Restaurant Group, one of Applebee’s largest franchisees
in the US, with scalable network, communications and security services. The new
solutions include a next-generation secure SD-WAN architecture with network
upgrades, 4G/LTE wireless capability, unified communications as service (UCaaS)
with cloud-based VoIP and a secure and standardized business security systems
platform. As a significant update to Thrive’s outdated legacy systems, the new
Interface solution unclogs productivity bottlenecks and gives the flexibility
the restaurant chain needs to address changing customer preferences.
81 restaurants across the United States, Thrive found itself struggling with
challenges common to many geographically distributed businesses, including:
managing multiple network and voice providers, dealing with outdated CCTV
hardware and a lack of accountability from vendors.
“With 81 restaurants across ten states, we needed a partner we could count on to
manage our network, voice and security for all locations,” explains Brian
Houchin, Director of IT for Thrive Restaurant Group.
When it came to managing vendors, Thrive simply had too many. Troubleshooting
technical issues was challenging as it was difficult to pin accountability on a
specific vendor. In addition, tracking invoices, service credits and
administering multiple vendors was an inefficient and time-consuming exercise
Outdated hardware and changing regulations also posed a challenge. Unreliable
CCTV equipment left the restaurants, employees and customers vulnerable to
security risks on-premises. Constantly evolving Payment Card Industry (PCI)
compliance rules meant Houchin had to devote hours of his limited bandwidth to
keep up with the latest changes and updates so Thrive could avoid major
penalties and security threats.
With the COVID-19 pandemic significantly disrupting Thrive’s business,
restaurant staff found it challenging to handle sudden spikes in call volumes as
they had to work with a legacy phone system that was not scalable. The lack of
4G wireless coverage outside of the restaurant premises made curbside pickup and
take-out services impossible to manage.
Thrive turned to Interface to implement a secure, scalable network and
communications backbone that would unclog the productivity bottlenecks and give
the flexibility the restaurant chain needed to cater to changing customer needs.
Click here for a more
detailed case study.
Interface Security Systems
Interface Security Systems is a leading managed services provider delivering
managed network and
solutions to distributed enterprises. We improve security, streamline
connectivity, optimize operations and reduce IT costs, maximizing ROI for the
nation’s top brands. Learn more and follow us on our blog
Making IT Happen and on
Future HQ - Integrated Work Stacks - Playing Well
Pandemic fast-tracks tech, culture innovation
With no end of the pandemic in sight, companies are renewing the focus on tech
innovation and culture to sustain telework and remote service delivery.
While employees have settled into month seven of the remote work landscape,
leaders across the tech industry are still pushing for sustained technology and
culture transformation to ensure innovation is here to stay.
As more organizations have made the switch to cloud to support a scalable and
remote technology infrastructure, Stephen Franchetti, vice president of IT and
business technology at Slack,
applications will be the next wave of modernization.
correcting the fragmentation
of work caused by the explosion of SaaS applications is on the horizon,
he said, speaking during a
MIT Sloan Digital
Learning Series event on Wednesday.
"The challenge that this has created is
there's a lot of silos of
data, knowledge, and processes within the organization,"
Franchetti said. "The digital HQ in the future is all about this
integrated work stack with
more applications actually coming together and playing well together."
The pandemic fast-forwarded transformation efforts as businesses adapted to the
digital-first world. Companies had to course-correct to adjust to the changing
landscape, with innovation and lasting culture change quickly following.
Private Sector Included in Advisory
NSA publishes list of top vulnerabilities currently targeted by Chinese hackers
NSA urges US public & private sector to apply
patches or mitigations to prevent attacks
US National Security Agency has published today an
in-depth report detailing the top 25 vulnerabilities that are currently
being consistently scanned, targeted, and exploited by Chinese state-sponsored
Exploits for many vulnerabilities are also publicly available. Some have been
exploited by more than just Chinese hackers, being also
incorporated into the arsenal of ransomware gangs,
low-level malware groups, and nation-state actors from other countries (i.e.,
Russia and Iran).
The US cyber-security agency
urges organizations in the US
public and private sector
to patch systems for the vulnerabilities listed.
National Security Agency | Cybersecurity Advisory
Ransomware Attacks Show Little Sign of Slowing in 2021
With businesses paying increasingly larger ransoms, attackers remain motivated,
say security experts who foresee a rise in attacks.
Security experts see little chance of ransomware attacks slowing down in 2021
given the continued and growing success that criminal groups have had in
extorting sizeable ransoms from victims this year.
If anything, attacks will only get qualitatively worse as criminal groups become
more organized and targeted in their campaigns, and ransomware tools become
easier to obtain and deploy.
Microsoft Tops Q3 List of Most-Impersonated Brands
Microsoft bumped Amazon and Google to place first for the brand most imitated by
cybercriminals in phishing attacks that go after individuals' account
credentials and payment information, according to Check Point's "Q3 Brand
Phishing Report." According to Omer Dembinsky, team leader on Check Point's data
research team, 19% of all brand phishing attempts studied by the company last
quarter related to Microsoft. Overall, 44% of phishing attacks were via email,
43% were via the Web, and another 12% were mobile.
Amazon launches program to pay consumers for data on non-Amazon purchases
Amazon has launched a new program that directly pays consumers for information
about what they’re purchasing outside of Amazon.com and for responding to short
surveys. The program, Amazon Shopper Panel, asks users to send in 10 receipts
per month for any purchases made at non-Amazon retailers, including grocery
stores, department stores, drug stores and entertainment outlets (if open), like
movie theaters, theme parks and restaurants.
The Businesses Where Google Is Biggest (And the Ones Where It Isn’t)
As the company faces a
government antitrust suit, here is a look at its footprint in several areas of
Ransomware gang donates part of ransom demands to charity organizations
Study analyzes most desired certifications and skills for cybersecurity roles
"Do Your Part. #BeCyberSmart."
October is National Cybersecurity Awareness Month
Criminal Intelligence Service Canada Report
176 Criminal Groups Laundered $100 billion in 2019
At least 176 criminal groups laundered
up to $100 billion of their
last year in the country,
Quebec Hells Angels and the
Montreal Mafia. This is
Criminal Intelligence Service
observes in its report
published at the end of September on money laundering and schemes to reinvest
illicit profits in the legal economy.
Quebec on the podium
Quebec ranks third
among Canadian provinces for
the number of organized crime groups
that engage in money laundering. There are about 30 criminal organizations
involved in this financial scheme, according to the CISC, which draws its
information from all police forces and other law enforcement agencies in the
with more than a third of 176 organizations laundering illicit profits,
followed by British Columbia
with a quarter.
Criminals launder their
dirty money in several sectors
of the legal economy, often
through the use of nominees, which complicates the work of the authorities. The
most commonly used businesses are in
gyms, and waste management.
Helped by “facilitators”
Criminal groups that launder millions of dollars need what are called
“enablers” to help them.
Depending on the complexity of the transactions, criminals may solicit “corrupt
or unwittingly used” professionals, such as appraisers, real estate agents,
accountants, lawyers or notaries.
Real estate is privileged -
Cryptocurrency on the rise
Canada 'Way Ahead' of U.S.?
New York passes police reform package. How do Canadian policies compare?
Greg Brown, a 35-year police veteran in Ontario who now researches policing at
Carleton University, said Canada is
“way ahead” of New York when it comes to implementing policing reforms.
Brown said in Canada,
chokeholds are “not routinely taught and are not practised
in the field.” He explained that the only time an officer in Canada can use such
a technique is if they have a “reasonable understanding that their life is in
He said chokeholds and similar techniques carry with them “significant risk to
the subject” and that New York’s move to ban their use is “certainly a move in
the right direction.” Brown also said that in Canada there is
no “secret veil” over officers’ records.
OPINION: If we want to reform the police, we have to overcome their history of
Canada COVID Update
Will January Be a Blood Bath?
30 Canadian Retailers Filed Bankruptcy During COVID
Liquidation or Resetting – The Reputation Hit Softened by COVID
But bankruptcies taking place during the pandemic have likely been less visible,
he says. The storm hit overnight, and in some cases, consumers may not even be
aware that a particular company is in financial trouble.
“The traditional questions that deal with bankruptcy and how you’re going to
relaunch your company aren’t necessarily applicable to this situation, because
the situation is so unique.” Even in cases where consumers are aware, he says,
there may be very little stigma attached to it.
For retailers, the real test may still lie ahead. A growing tally of
coronavirus cases could once again shutter stores, further limit in-store
capacity or send holiday shoppers to ecommerce channels in unmanageable
COVID-19 PPE Delivery Scam
Edmonton barista fired after falling victim to COVID-19 delivery scam
longtime Edmonton barista has been left reeling after
falling victim to a COVID-19
personal protective equipment delivery scam.
While no money changed hands, the scam ended up costing the woman her job.
It was a busy workday back in September for former Starbucks barista Sydney
Park, when she got a call that changed everything. “(They said), ‘I’m calling
because, did your manager let you know that you have an important package
coming?” Park said.
Park said the caller claimed to be from the Starbucks head office and that a
package of COVID-19 safety
equipment was on its way,
and the supplies were needed to pass an upcoming health inspection.
Realizing only later that it was a scam, Park was saddled with a $1,000 charge.
Park, who has worked for the company for over six years, says she eventually got
her money refunded from her credit card, but weeks later was contacted by
In a separation letter she received from Starbucks, it goes on to say
she was let go because she provided an unknown caller her personal credit card
information instead of
using the store’s purchasing card, and that she failed to follow training.
'Wild, wild west': No charges laid against 300 companies making false PPE claims
have been found to be making
false claims about products related to COVID-19 but not one has yet been
There are 292 entries in Health Canada's database of "illegal, false or
misleading advertising of products claiming to mitigate, prevent, treat,
diagnose, or cure COVID-19."
The list includes
masks, shields and gloves,
products claiming to be hand sanitizers and disinfectants, UV lights, and
so-called natural health products
claiming effectiveness against the novel coronavirus, including "medicinal
mushrooms," vitamins, immune boosters, and essential oils.
There is even an "anti-dust and anti-fog hat" that claims it "effectively
isolates saliva carrying coronavirus" that was
being sold on Amazon.ca.
Other platforms for the claims include company websites, Twitter, and Kijiji.
Costco workers quit in protest after claiming the company
At least 10 workers have quit
their jobs in protest
one person has tested positive
at the Regent Avenue Costco,
with several staffers calling out the wholesale giant for not following
government-mandated pandemic protocols.
In separate interviews, seven different Costco employees — two of whom have
quit, four still working at the location, and one contractor refusing to take up
shifts — described jarring details about
irregular physical distancing among staff and customers, and supervisors
when they raised alarm bells about
enforcing mask policies.
A worker in the tire department at the Winnipeg location tested positive for the
coronavirus Oct. 7, according to an email notice to staff, obtained by the Free
Press. Sources say he was
told to continue to work his
shifts despite showing symptoms
for several days prior to that.
More COVID-19 exposure warnings posted for B.C. grocery stores
Crowd of 4000 gathered last week in Toronto to protest COVID lockdowns
Canada extends border closures until Nov. 21 as Covid-19 cases spike in U.S.
Luxury Apparel Retail in Canada Expected to Slow Amid Pandemic: Expert
Experts say counterfeit hand sanitizer recall at Dollarama is a lesson for
Staff Down 60% vs. Last Year
Canadian Retailers Lack Staff at Critical Time: Expert
Most retailers are reporting they
have only returned to 40% of
their previous staffing levels.
The question becomes: How can sales be up and staffing levels are drastically
down? Were retailers
really overstaffed by 60% last year?
Or is something else going on?
Most retailers only brought back their highest performers from layoff. The old
20/80 rule might be rewritten as the 40/60 rule. Meaning, that
a small percentage of your
staff generate the most volume.
The rest of the staff is “dragged along” because no one can be bothered to
retrain or replace them.
This is the time retailers
should be culling their weakest performers, retraining the salvageable, and
actively seeking to hire new top performers.
Remember, retail was short 10% of optimum staffing levels before COVID-19 hit.
Now it is worse as
staff are moving away from
Canadians to Overwhelmingly Shift to Online Holiday Shopping: Survey
Pacifica joins wave of beauty brands expanding to Canada
Massive fire in Vancouver claims five businesses, shuts down major intersection
Five Key Considerations for American Retailers Opening in Canada
(Update) Police watchdog concludes Mounties didn’t shoot Surrey teen at strip
More than 100 people had gathered in a candlelight vigil last Thursday for a
Surrey high school student who
died from a gunshot wound at a
Fleetwood strip mall after police were called to investigate a report of a
robbery in progress on
Oct. 8. The Surrey-based police watchdog Independent Investigations Office of
B.C. has concluded that the tragic death of a teenager shot in Fleetwood was
“not the result of any actions or inactions” by the Surrey RCMP.
Bluffton, AB: Store owner shot during early morning robbery
owner of a general store in Bluffton, Alta., was shot after
calling out a customer who he
says did not pay for gas or groceries
on Friday morning. Christy Graham, owner of Bluffton City General Store said a
man entered the store around 6:05 a.m. to leave his card at the counter to fill
up for gas. After filling up, the man came back into the store, got some
groceries and returned to the counter where Graham's wife rang up the bill.
However, the man's card was declined. Graham said the man told his wife he would
grab another card from his car but he returned empty-handed. Graham said his
wife asked for him to get involved because she found the man "strange," but by
the time he came out the man was already in his car. Instead when he went to
confront him, Graham said the man then asked, "Do
you want me to shoot you?"
That's when he pulled out a gun. "It felt like somebody punched me really hard,"
Garnish, NL: Woman set fire to her own business to collect on insurance policy
owned a gas
with an apartment at the back
in the Burin Peninsula community. The enterprise was not a successful one and
Parsons, according to Judge Wayne Gorman’s written decision, concocted a plan to
set fire to the business on Nov. 20, 2019 in order to fraudulently obtain the
proceeds of the
$340,000 insurance policy
she had purchased. A 2012
report says the problem with doing that is there is a potential for the
fire to spread to more than
its intended target
and lead to a more extreme
Langley, BC: Hardware store security assaulted by woman
Okotoks, AB: Five Arrested After Robbery at Rogers Store
Sault Ste. Marie, ON: Police seek woman in c-store theft
Robberies & Burglaries
Electronics Store - Okotoks, AB - Robbery
Gas Station - Bluffton, AB - Armed Robbery/Store Owner Shot
Jewelry Store - Hamilton, ON - Armed Robbery
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Canadian Connections Archives
FBI: Public Service Announcement
FBI Sees Rise In Online Shopping Scams
increasing number of victims are being directed to fraudulent websites via
social media platforms and popular online search engines.
According to complaints received by the FBI, an increasing number of victims
have not received items they purchased from websites offering low prices on
items such as gym equipment, small appliances, tools and furniture. Victims
reported they were led to these websites via ads on social media platforms or
while searching for specific items on online search engines’ “shopping” pages.
Victims purchased items from these websites because prices were consistently
lower than those offered by other online retail stores.
19,000 Amazon Workers Get COVID-19
Amazon extends work from home option till June
Amazon.com on Tuesday told employees whose work can be done from home that they
can do so until June, extending the timeline on a return to office due to the
development comes less than three weeks after the world’s largest online
more than 19,000 of its U.S.
frontline workers contracted the coronavirus this year.
Some staff, elected officials and unions in recent months have said that Amazon
put employees’ health at risk by keeping warehouses open during the pandemic.
Facebook had said it would allow its employees to work from home till July next
year, while Google had extended the remote working period for employees who do
not need to be in the office till June.
US Ecommerce Growth Jumps to More than 30%, Accelerating Online Shopping Shift
by Nearly 2 Years
US ecommerce sales will reach
up 32.4% year-over-year.
That’s a much higher growth rate than the 18.0% predicted in our Q2 forecast, as
consumers continue to avoid stores and opt for online shopping amid the
Small Business Shifting to E-commerce, Social Media
Glendora, CA: Shoplifting Suspect Leads Police On Wild Chase Through San Gabriel
Valley; suspect had to stop for gas twice
shoplifting suspect led police on a wild chase Tuesday afternoon through the San
Gabriel Valley. The pursuit began after police responded to reports of theft
(drills) at a Home Depot in Glendora just before 5 p.m. The suspect took off in
a black sedan and began driving very aggressively and at high speeds. Initially
in patrol cars, police backed off and began following the man from the air in an
effort to prevent him from putting others at danger due to reckless driving.
Not long after,
the man stopped for gas and
ran inside to beg the cashiers for gas.
He can be seen and heard on security footage pleading with the employees.
Getting nowhere, security footage shows the suspect run back to his car, grab a
package and toss it in the bed of a pickup truck parked next to him. It appears
the customer putting gas in the pickup truck handed the suspect something. The
suspect then got back in his car and drove off. “It just seemed like it was just
another crazy man,” an employee said.
The driver then took off down Valley Blvd
to another gas station, where
he stopped again. Staff
at the gas station did not provide security footage to KCAL 9, but reporter
Laurie Perez said that the man ran inside, threw cash on the counter, ran out,
and got $10 worth of gas before driving away again. The pursuit eventually ended
when the man drove into a parking structure in downtown Los Angeles and
surrendered to ground units.
Murfreesboro PD Arrest Several People for Stealing Items and Selling to a Pawn
saws, weed eaters, drills, tools, and home security systems are some of the
items Murfreesboro Police Department (MPD) detectives recovered that were stolen
from various businesses and sold to a local pawn shop. Robert Cornelison, 34, is
facing four counts of theft, Sandra Cornelison, 39, is facing four counts of
theft and violation of probation, Michael Todd, 38, and Shawna Nickens, 33, both
of Murfreesboro, are charged with two counts of theft. All are accused of
stealing merchandise and immediately selling it at Mid-Tenn Pawn Shop, 350 NW
Broad Street. There are outstanding warrants for three more people.
Detectives said between July 1, 2020, and mid-September, the individuals stole
more than $35,000 worth of merchandise from several Murfreesboro businesses,
including Harbor Freight, Northern Tool, Tractor Supply, The Home Depot, and
UK: Sydney, AU: Cake Shop Owner behind Baby Formula ORC syndicate
mother-of-three at the centrer of an illegal baby formula racket was brought
undone by her thieves brazenly walking around Sydney with reusable shopping bags
bulging with stolen tins. Tram Huynh Bao Phan, 41, has admitted on-selling baby
formula, swiped from Coles by a criminal syndicate, at her dodgy MoMs and KiDs
shopfront in Bankstown in April and May this year.
During a raid officers found
hundreds of tins stocked up at Phan's store and suburban home.
The businesswoman pleaded guilty to proceeds of crime related charges at court
Marlborough, MA: Two Men charged in thefts at Target, Home Depot in Marlborough
Two men stole TVs from one store on Friday and outdoor equipment from another
store before being caught, authorities said. Police arrested Marco Johnson, 36,
of Worcester, and Jeremy T. Frotten, 26, of Leicester, on Friday at 6:51 p.m.,
police spokesman Sgt. Zachary Attaway said Monday. Police went to the Target on
Donald Lynch Boulevard on Friday for a report of two shoplifters. As they
arrived, the suspected shoplifters were driving away in a pickup truck. When
officers tried to pull them over, the pickup truck drove for about a
quarter-mile at a “low speed.” In the back of the truck, officers saw boxes
containing two TVs and
a Dyson air purifier.
“They were confirmed to be stolen from Target,” Attaway said.
The items were valued at $790.
Police also found about $3,400 worth of merchandise that appears to have been
stolen from Home Depot on Boston Post Road, Attaway said.
Long Beach, CA: Two stolen lizards (valued at $75,000) rescued from reptile
store are 'A-OK,' 2 humans charged with robbery
Mount Airy, NC: Female Walmart shoplifter apprehended stealing $600 of
Shootings & Deaths
Update: Liberty, GA: Murder suspect of a Waldorf, MD 7-Eleven Cashier arrested
by US Marshalls in Georgia
Maryland murder and armed robbery suspect has been arrested in Liberty County.
The Coastal News Service reports that Gregory Collins was captured by U.S.
Marshals in Hinesville on Monday. Collins was being sought as a suspect in the
murder of Lynn Maher, a cashier at a 7-Eleven in Waldorf, Maryland. The Liberty
County SWAT Team helped make the arrest. They tell us there was a short standoff
between the suspect and law enforcement.
Armed man killed by Tampa Police Officers after Dollar General robbery
caller to 911 was describing the man accused of trying to rob the Dollar General
store on Tuesday when shouting could be heard in the background. “There’s a man
with a gun here threatening us,” the caller said, then started yelling to
coworkers and shoppers in the store: “Everybody in here now!” The armed man left
the store and, five minutes later, was spotted by two officers. “Tampa police
get on the ground! Tampa police get on the ground!” one officer shouted, in a
scene captured on a body-worn camera. “Get on the ground, show me your hands …
drop the gun! Drop the gun! Drop your gun!”
After several warnings the armed man turned toward the officers, who then shot
and fatally wounded him, said Tampa police Chief Brian Dugan. Dugan discussed
Tuesday’s shooting hours later at a news conference held at Tampa Police
Department headquarters. The chief used store surveillance footage, audio from a
911 call and video from an officer’s body camera to piece together the events
that led to the death of 26-year-old Dominique Mulkey.
Lebanon, VA: Woman charged with murder following fatal shooting outside Shopping
One person is dead, and another charged with murder in what authorities are
describing as a domestic shooting. It happened around 10 a.m. Tuesday in the
parking lot of the Russell County Shopping Center. According to Commonwealth's
Attorney Zack Stoots, the shooter made the call to 911. Brenda Hicks is charged
with first degree murder. She's being held at the Southwest Virginia Regional
Jail in Abingdon.
Brooklyn, NY (Flatbush): Man stabbed to death inside store during argument
A 29-year-old man was stabbed to death in Brooklyn Monday afternoon, police
said. The victim was repeatedly stabbed inside an East 18th Street store near
Church Avenue after 2:30pm., officials said. Investigators believe there was a
dispute between the victim and suspect inside the location, but it is unknown
what the dispute was over.
Robberies, Incidents & Thefts
Inland Empire, CA: Ringleader of crew that robbed at least 15 Inland Empire
AutoZone stores at gunpoint sentenced to 9 years in prison
man who led a crew that committed at least 15 armed robberies of Inland Empire
AutoZone stores, sometimes using an AR-15-style rifle, was sentenced Monday to
nine years in federal prison, official said. Daeon Raishawn Cox, 22, of Moreno
Valley, pleaded guilty in July 2019 to one count of conspiracy to interfere with
commerce by robbery, and one count of brandishing a firearm in furtherance of a
crime of violence, according to a news release from the U.S. Attorney for the
Central District of California. From Sept. 5, 2018, until Dec. 13, 2018, when he
was arrested following a high-speed pursuit, Cox and his co-conspirators robbed
at least 15 AutoZone stores at gunpoint, making off with more than $11,000 in
cash, according to the U.S. Attorney’s office. In several of the robberies,
either Cox or a co-conspirator would brandish or point a gun at the AutoZone
employees in order to gain compliance, officials said. The firearms included at
least two handguns, and in some instances, an AR-15-style rifle.
UK: Birmingham, England: City Centre Security system returns £15,000 of stolen
goods every month
than 1,000 people are now profiled by the city centre's CitySafe digital radio
system which has returned a quarter of a million pounds worth of stolen goods
back to stores A
hi-tech city centre security system has returned more than $328,650 of stolen
goods back to member stores in less than two years.
The value of recovered items works out at roughly $19,700 per month - a trend
that has been consistent both before and after lockdown. The CitySafe digital
radio network was launched by Retail BID Birmingham in February, 2019. The
scheme now has more than 1,000 'live profiles of persons that have been
apprehended and dealt with'. Jonathan Cheetham, CitySafe lead for Retail BID,
added: “The great work continues, returning products to businesses at the rate
of more than $2600 per week.
Charles County, MD: Two of Three Washington DC Teens Arrested for Armed Robbery
of CVS in Bryans Road Sentenced to Less Than 5 Years in Prison
North Tonawanda, NY: Gas station Armed Robber pleads guilty again, faces up to
St. Louis, MO: Man sentenced to 22 years in prison for Armed Robbery of a St.
Charles fireworks stand in 2018
Cape Coral, FL: Man leads police on chase after attempting to steal beer from
Beauty Salon -
Andalusia, AL- Burglary
C-Store – Brentwood,
CA – Burglary
C-Store – Le Roy, NY –
C-Store – Gresham, NE
C-Store – Gasport, NY
C-Store – Ocean
Springs, MS – Burglary
C-Store – Madison, WI
Camera – Culver City,
CA – Burglary
Dollar General –
Tampa, FL – Armed Robbery / suspect killed
Gas Station –
Glendora, CA - Robbery
Gas Station – Bluff
Dale, TX – Burglary
Gas Station –
Glendora, CA - Robbery
Philadelphia, PA – Robbery
Hardware – Manchester,
NJ – Burglary
Jewelry – Marlborough, MA – Robbery
Jewelry - West Seneca, NY – Robbery
Liquor – Marion, IL –
Restaurant – Greer, SC
- Armed Robbery (Hardee’s)
Walmart – Cape Coral,
FL – Robbery
7-Eleven – Dumfries,
VA – Armed Robbery
• 9 robberies
• 11 burglaries
• 1 shooting
• 1 killed
Click to enlarge map
Justina Reading, CFE, CFI named Regional Loss Prevention Manager for
Michael Mainville, CFI named Regional Asset Protection Manager
for Victoria's Secret
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Division Safety and Loss Prevention Manager
Under the guidance of the Directors of Loss Prevention (LP) and Health, Safety
and Environment (HSE), the Loss Prevention & Safety Manager is responsible for
overseeing and championing initiatives and company programs, processes and
controls that builds a culture around continuous improvement in
safety/environment incidents, loss prevention, and security outcomes...
Regional Asset Protection Manager
The Regional Asset Protection and Safety Manager
will lead the Region in shrink reduction and profit maximization efforts. The
position will proactively seek to bring economic value to the company, promoting
profitable sales and world class customer service while ensuring a safe place to
work and shop...
Asset & Profit Protection Investigations Analyst
San Francisco, CA
- posted September 24
You should have strong analytical skills, be a quick
learner, and drive to innovate with both technology and processes. They will be
personable, open to learning, collaborating with others, and apt to saying "yes"
or "I’ll find a way", rather than "no" or "that’s impossible"...
Area Loss Prevention Manager
- posted September 10
Our Area Loss Prevention
Managers ensure safe and secure stores through the objective identification of
loss and risk opportunities. Our Area Loss Prevention Managers plan and
prioritize to provide an optimal customer experience to their portfolio of
stores. They thrive on supporting and building high performance teams that
execute with excellence...
Customer Success Specialists
Multiple Locations - posted October 9
role of the Customer Success Specialist is to engage, empower, and excite our
community. As a Customer Success Specialist, your primary responsibility is to
ensure both retailers and law enforcement, who make up our community, have great
experiences and achieve real crime reduction outcomes from using our platform.
NuTech National - posted October
NuTech National, an
established and rapidly growing 40+ year electronic security company is
expanding our National Sales Team. Seeking motivated, driven and successful
sales reps to expand our national retail and governmental vertical markets. Top
pay, benefits and signing bonus available. Please apply to
VP of Safety & Risk Management
VP - Loss Prevention
San Francisco, CA
Sugar Land, TX
VP, Profit Improvement
Dir. Asset Mgmt.
Sr. Dir. Enterprise Security
Field Div. AP Dir.
Dir. Governance, Risk & Compliance
San Francisco, CA
Dir. Security Operations
San Francisco, CA
Dir. Safety/Risk Mgmt.
Goodwill of SE Louisiana
New Orleans, LA
Dir. of LP
Black Mountain, NC
Dir. of Safety
Pinellas Park, FL
Dir. Corporate Security
Keurig Dr. Pepper
Dir. AP Investigations
Dir. Supply Chain AP
City of Industry, CA
Dir. of LP
Dir. of Loss Prevention
Sr. Dir. Environmental Health & Safety
Dir. Security Operations
Dir. Global Retail AP
Manager, Physical Security Programs & Technology
Lake Forest, IL
When you think you've got your job mastered, think again. That's usually when
something bad happens in one's career or company. If you reach that point, and
most everyone does, it's time to reevaluate everything you're doing. Go on the
hunt for new technology, new ideas, rewrite your program, take a fresh look at
every aspect of your department. Maybe even bring in a consultant you don't know
or have ties to, someone who will challenge you and debate with you and won't be
there to merely confirm what you're doing and agree with your approach. But
someone who will test you and force you to grow, someone who you may even be
uncomfortable with. Get out of your comfort zone and have some fun!
Just a Thought,
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