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The D&D Daily Mobile Edition
LP, AP & IT Security's #1 News Source

5/11/20 D-Ddaily.net
 

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GLPS 'Where Are They Now?' Series

Find Your Old Friend & Colleagues
Where Have They Gone?
Take a Look Down Memory Lane
1st Correct Answer Becomes Eligible to Win a Pizza Party!
 

Can you name these LP team members?

  

Team Pictures Submitted in October & November 2014

Here's some hints:

Pic #19 (top): This loss prevention team has to be one of the craftiest in the industry. 

Pic #20 (bottom): This group won't let you leave one of their stores without saying 'yes'.


Rules: 1st person to name all team members in a picture gets entered into the drawing. Once we reach 10 correct answers, we'll pick one winner for a GLPS team pizza party with drinks - delivered to your door by Domino's. All parties must be for retail LP or AP teams. Submit your answers here.

Visit Memory Lane - see previous pics
 


Show Your LP/AP Team Pride!

Send in your team's 'Group LP Selfie'



 


 

Organized Retail Crime - The Great Debate

John Matas, Corporate Principal - Fraud & Profit Protection
Millie Kresevich, Director of Asset Protection
Scott Sanford
, Director of Loss Prevention



Filmed in January 2016 at the Daily's 'Live in NYC at the NRF Big Show 2016' event

How big is the ORC problem and how should it be defined? How accurate is the $30 billion estimate? What are the implications of the NRSS’ finding that external theft has surpassed internal theft for the first time ever? And how are the current decriminalization trends going to impact ORC long-term? Three senior LP/AP leaders -- John Matas, Millie Kresevich, and Scott Sanford -- join us to tackle these complex questions.

Episode Sponsored By


 



Stay tuned as we continue to count down LPNN's All-Time Top 10 LP Leader
and Top 10 Solution Provider videos. See who's made the list so far here.


 


 



 

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The D&D Daily's Publicly Reported
Q1 2020 Robbery Report

 Robberies Up 37% From 2016, 14% From 2019
 Most Incidents Ever Reported in Q1
 C-Stores & Jewelry Top Retail Sector
 Chicago New Hot Spot
 Monday Top Day

Click here to read full report

 



Whitepaper: The 5 Stages of [Shoplifting] Grief
Retailers are expected to lose a staggering $50.6 Billion this year (NRSS 2019). Approximately $18.5 Billion of that is from shoplifting alone. That buys enough cans of red bull to circle the earth 32 times. Listen, do you hear that sound? That is the sound of retail loss prevention executives grieving the loss of their merchandise, profitability, and sanity.

The five stages of grief (Denial, Anger, Bargaining, Depression and Acceptance) are universally experienced by people from all walks of life and all cultures – including many LP executives across all retail verticals. Not everyone will experience all five stages, or in order. But one thing is certain – retailers are under siege and their loss prevention leaders are suffering as a result.

Here we will focus on just three of the five stages.
For more download the entire white paper here.


Clearview AI Has Promised To Cancel All Relationships With Private Companies
Clearview AI — the controversial face-tracking company known for scraping more than 3 billion photos from social media sites including Facebook and Twitter — said it is ending its relationships with non–law enforcement entities and private companies amid regulatory scrutiny and several potential class action lawsuits.

Responding to one of those lawsuits, Clearview claimed in legal documents filed in an Illinois federal court on Wednesday that it was taking those voluntary actions and would “avoid transacting with non-governmental customers anywhere.” That specific suit, which argues Clearview violated an Illinois statute regarding the use of biometric data for commercial purposes, is seeking a temporary injunction that would prevent the company from using the information of current and past Illinois residents for its facial recognition software.

Clearview’s shift away from private businesses comes after months of mounting legal threats and scrutiny from lawmakers, activist groups, and news organizations. In February, a BuzzFeed News investigation found the company had provided its facial recognition tool to more than 2,200 police departments, government agencies, and companies across 27 countries. Despite public assurances from Clearview CEO Hoan Ton-That that its software was meant for law enforcement, internal documents reviewed by BuzzFeed News showed numerous private companies had used the service including Macy’s, Walmart, Bank of America, and Target.

“Clearview is cancelling the accounts of every customer who was not either associated with law enforcement or some other federal, state, or local government department, office, or agency,” the company said in a filing, which argued that a federal judge should not grant the injunction because it was taking voluntary steps to comply with the state law. “Clearview is also cancelling all accounts belonging to any entity based in Illinois.” buzzfeednews.com

 



Coronavirus Tracker: May 11

US: Over 1.3M Cases - 81K Dead - 258K Recovered
Worldwide: Over 4.2M Cases - 285K Dead - 1.5M Recovered


U.S. Law Enforcement Deaths | NYPD Deaths: 41
Private Industry Security Guard Deaths: 95+

 






Staffing in a pandemic:
Which retailers have furloughed, laid off, or hired employees


Of 67 apparel retailers, 41 have furloughed employees, 9 have laid off employees

Of 144 retailers Retail Dive has been tracking during the pandemic, over half have announced furloughs of some kind. That count includes large retailers like Macy’s, Best Buy, J.C. Penney and Ross, young companies like Casper and b8ta, and many companies that were struggling with their finances long before the pandemic hit.

To interact with the graphs below, with the ability to hover over each square to see the names of each retailer, click here: retaildive.com

Over half of retailers studied have furloughed employees in response to the pandemic

A small portion of retailers have announced layoffs

Very few retailers are hiring new employees


 



Retailers' In-Store COVID-19 Safety Programs
Fitting Rooms To Remain Closed & Returned Goods Quarantine

Aside from Kohl’s, Gap will also be closing all fitting rooms and restrooms when it reopens more than 800 stores this month, as will Urban Outfitters and Target. Nordstrom will close most fitting rooms, but will leave a few open — two or three, depending on the store.

For the retailers who are keeping fitting rooms open, like Saks Fifth Avenue, clothes that are tried on are being cleaned and taken off the sales floor for 24 hours before being put back on display

The variance in how brands are treating fitting rooms comes from the fact that, while most states in the U.S. have guidelines on whether stores can reopen and how they should clean, there are few guidelines on how brands should deal with the handling of product by so many people.

Here's the list of various in-store safety initiatives retailers are using or have installed: See the List - Updated Daily


 



18 to 24 More Months To Go
This Is the Future of the Pandemic

By now we know — contrary to false predictions — that the novel coronavirus will be with us for a rather long time.

“It’s going to be a matter of managing it over months to a couple of years. It’s not a matter of getting past the peak, as some people seem to believe.”

A single round of social distancing — closing schools and workplaces, limiting the sizes of gatherings, lockdowns of varying intensities and durations — will not be sufficient in the long term.

In the interest of managing our expectations and governing ourselves accordingly, it might be helpful, for our pandemic state of mind, to envision this predicament — existentially, at least — as a soliton wave: a wave that just keeps rolling and rolling, carrying on under its own power for a great distance.

“We must be prepared for at least another 18 to 24 months of significant Covid-19 activity, with hot spots popping up periodically in diverse geographic areas.”

What is clear overall is that a one-time social distancing effort will not be sufficient to control the epidemic in the long term, and that it will take a long time to reach herd immunity.

“The ‘herd immunity threshold’ in the model is 55 percent of the population, or the level of immunity that would be needed for the disease to stop spreading in the population without other measures,” Dr. Kissler said.

“But if infection leads to immunity, successful social distancing also means that more people remain susceptible to the disease. As a result, once we lift the social distancing measures, the virus will quite possibly spread again as easily as it did before the lockdowns.”

So, lacking a vaccine, our pandemic state of mind may persist well into 2021 or 2022 — which surprised even the experts. nytimes.com


COVID-19 Leading Cause of Death for Security Officers - @95
Security Officer Death Toll Passes 100 Mark

This year so far, we have seen a decline of private security officer deaths from violent attacks, vehicle accidents, homicides and sudden medical emergency deaths.

This is largely in part of the closure of thousands of businesses due to the COVID-19 pandemic and stay at home orders.

The 95th death was a security guard working in a Boston grocery store.


But even with this decrease of activity, the death toll of security officers today, stands at 113.

- COVID-19: 95
- Firearm Homicide: 9
- Knife Homicide: 2
- Vehicle Accident: 4
- Medical: 1
- Tornado Deaths: 2


While we have confirmed that 113 Security Officers have died, we know that there are others who have passed away from the virus or died on-duty as the result of violence, and they have not been memorialized in online obituaries, news media reports, press releases or other public acknowledgment.

As states begin to reopen businesses, and the summer approaches, security officer assaults and deaths will surely rise as will those associated with the COVID-19 virus. privateofficer.com

Businesses manage expectations, safety while reopening amid coronavirus


What should retailers do about social distancing renegades?
High-profile retail incidents involving rebellion against social distancing mandates have made headlines in recent weeks, including the fatal shooting of a security guard at a Family Dollar in Michigan who told a customer to wear a face mask.

More common are the minor confrontations on selling floors between customers and associates or between customers over social distancing requirements.

In store aisles, it’s fairly common to see customers sidestepping workers restocking shelves or brushing by customers in violation of the six-feet apart rule. Incidents of shoppers openly or mistakenly disregarding one-way aisles have also been reported.

The more contentious issue is the requirement to wear masks in some states, cities and among a few chains, including Costco. The opposition comes from several sources. The New York Times reports, “The decision not to wear a mask has, for some, become a rebellion against what they regard as an incursion on their personal liberties. For many others, the choice is a casual one more about convenience than politics. The choice can also be a reflection of vanity, or of not understanding when or where to wear one.”

How should stores manage the minor and major confrontations stemming from social distancing mandates? What advice would you give to store associates who are asked to deal with infractions?

See responses here:
retailwire.com

Birmingham, AL: Off-duty officer body-slams upset Walmart shopper who refuses to wear mask in store
An Alabama woman who was body-slammed last week at a Walmart in Birmingham by an off-duty police officer after refusing to wear a face mask and allegedly acting disorderly is facing criminal charges, police say, and the officer is under investigation.

The charges for the unidentified woman and the inquiry into the unnamed officer, who was working security for the store, are the result of a widely watched Facebook video showing the masked officer slamming the woman to the ground. washingtonpost.com


OSHA Releases Three New Quick Tip Videos For...

Delivery Safety Workers

Retail Workers Drive-Thru & Curbside Pick-Up

Not Sharing Equipment
(phones - desks - offices)

Downloadable Poster from OSHA: 10 Steps All Workplaces Can Take to Reduce Risk of Exposure to Coronavirus


RILA Grows BOD, Retailers Focused on COVID-19 Collaboration
Today the Retail Industry Leaders Association (RILA) held its semi-annual Board of Directors meeting and welcomed JCPenney CEO Jill Soltau and Levi Strauss CEO Chip Bergh as new board members.

RILA’s Board of Directors shapes the Association’s focus areas each year, providing expert guidance and leadership on the retail industry’s key challenges and opportunities. As the industry and broader economy navigates the public health crisis of COVID-19, the Board, along with an expanded network of retail CEOs, has been instrumental in shaping the industry’s response. A recent output of this cross-functional work is RILA’s Blueprint for Shopping Safe, which outlines key measures retailers are taking to keep customers and employees safe, as well as a three-phased recommended approach to reopening. rila.org

NRF: Imports to see double-digit annual declines even as stores begin to reopen
Imports at major U.S. retail container ports are expected to see double-digit year-over-year declines this spring and summer as the economic effects of the coronavirus pandemic continue, according to the Global Port Tracker report released today by the National Retail Federation and Hackett Associates.

“Factories in China are largely back online and stores that closed here in the U.S.. are starting to reopen, but volume is far lower than what we would see in a ‘normal’ year,” NRF Vice President for Supply Chain and Customs Policy Jonathan Gold said. “Shoppers will come back and there is still a need for essential items, but the economic recovery will be gradual and retailers will adjust the amount of merchandise they import to meet demand.” nrf.com

2.1 Million Retail Jobs Disappear in April
Retail was one of the hardest-hit sectors in a dismal jobs report

An additional 5.5 million jobs were shed in food services and drinking establishments. businessinsider.com

Stage Stores Files for Bankruptcy, Seeks Buyer as It Sells Off Inventory
Stage Stores Inc., which operates banners including Bealls and Gordmans, has filed for Chapter 11 bankruptcy protection and plans to start selling off inventory at its 557 locations while looking for buyers. The retailer, which plans to begin reopening stores in a phased approach beginning on May 15, has said it will stop inventory clearance sales at locations where a buyer is found. wsj.com

TJ Maxx reopens to hordes of shoppers, many without masks

Castle Rock, CO: Restaurant reopens to Mother’s Day crowds, defying state's public health order

While Total US Restaurant Traffic Declined 22% in March, Digital & Delivery Orders Jumped 60%

Subscription service sales accelerate as consumers wait out COVID-19 at home



Last week's #1 article --

Nordstrom to close 16 full-line stores


All the News - One Place - One Source - One Time

Thanks to our sponsors/partners - Take the time to thank them as well please. If it wasn't for them The Daily wouldn't be here every day for you.
  

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WEBINAR: The Impact of COVID-19 on Retail and How Prescriptive Analytics Can Help

Wednesday, May 13 @ 1:00pm EST

Join the Loss Prevention Foundation as we partner with Zebra Prescriptive Analytics, formerly Profitect, as they shed light on current consumer purchasing trends, explain how the retail market is shifting and provide recommendations and insights on leveraging prescriptive analytics to help your organization adapt to that shift.

Your Host:
Mat Schriner, LPC – Director of Operations at The Loss Prevention Foundation

Our Distinguished Guests and Speakers:
J.R. Werner – Director of Sales (Americas) – Zebra Prescriptive Analytics
Scott Pethuyne – Customer Success Analyst – Zebra Prescriptive Analytics

At the end of the session, Zebra Prescriptive Analytics will also give away 5 free LPC Course Scholarships to random webinar attendees! Winners will be notified the day following the Webinar via email.

This webinar is presented by the Loss Prevention Foundation in partnership with Zebra Prescriptive Analytics and qualifies for 1 continuing education unit (CEU) towards your LPC recertification or CFI recertification.


 

 

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Ransomware Hit ATM/POS Giant Diebold Nixdorf
Diebold Nixdorf, a major provider of ATMs and payment technology to banks and retailers, recently suffered a ransomware attack that disrupted some operations. The company says the hackers never touched its ATMs or customer networks, and that the intrusion only affected its corporate network.

Cincinnati-based Diebold is currently the largest ATM provider in the United States, with an estimated 35 percent of the cash machine market worldwide. The 35,000-employee company also produces point-of-sale systems and software used by many retailers. krebsonsecurity.com

Does Your Security Awareness and Training Program
Account for Remote-Work Environments?

As businesses transition to remote work and many employees adjust to working from home, organizations need to stay focused on people-centric security. People-centric security places the employee in the center of security measures and is designed to reduce the risk of human error. As bad actors transition away from malware-based attacks to more targeted, social engineering-based attacks that reach insiders directly, it is increasingly critical that organizations understand and address the risk of human error on the job.

The deviation to remote working means organizations are opening up or extending their traditional corporate boundaries to home networks. To threat actors, this means their attack surface area has been significantly increased, and it is now easier to influence insiders to make mistakes. To help combat this broader risk, organizations should remind employees that they are not in a secure shell where all the necessary protections are in place for them.

What You Need to Build a Continuously Adapting, People-Centric Security Awareness & Training Program: securityintelligence.com

Network Security Risks Stemming From an Increased Mobile Workforce
With millions of workers in the US and worldwide now being forced to work from home, they are more exposed than ever to network security risks.

During the current crisis, many have been forced to immediately transition to decentralized networks and working practices.

Increased Attack Surface Area  networkcomputing.com

Autonomous Delivery’s Viability Grows

The COVID-19 pandemic could be the catalyst for widespread adoption

As consumers demand more convenient fulfillment while technology improves and costs fall, the prospect for autonomous delivery is growing. The implications of the COVID-19 pandemic could create a perfect storm of factors that finally make things like drones and delivery robots ripe for adoption.

No one is certain what the “new normal” will look like, but many agree that greater social distancing could be a part of our future. Fewer people in stores, more use of online ordering and the desire to increase contactless fulfillment will increase the viability of autonomous robots. While many retailers have been looking to robots to address what they see as a temporary issue, many analysts believe long-term behavioral changes in consumers could make autonomous delivery a permanent fixture in the retail world.

Retail use cases

Many large retailers are testing some form of autonomous delivery. Walmart and The Kroger Co. are both testing the Nuro self-driving robot to deliver groceries. The compact vehicle operates like a small, driverless car with four cargo holds and can transport everything from groceries and food to retail products and dry cleaning.

Retailers are testing drones and aerial robots as well. Walgreens announced last fall it was testing on-demand delivery service with Alphabet’s drone concept Wing in Christiansburg, Va. CVS, with UPS, plans to begin offering prescription drug delivery via drone to a retirement community in Florida. And, in late March, Amazon hired a former Boeing executive to manage the Prime Air drone business, a sign many analysts take as a big step toward making the idea a reality.

No-contact fulfillment | Long-term behavioral changes | nrf.com


Watch How Coronavirus-Tracking Apps Work

Welcome to Covid Trail:
A Game About Contact Tracing


Public health authorities, developers and tech companies are working on apps to help us keep track of who we came in contact with and where we’ve been to aid in Covid-19 contact-tracing efforts. WSJ’s Joanna Stern explains the technologies using an 8-bit video game. wsj.com


 
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6 Security Threats E-Commerce Businesses Frequently Face
Contrary to what many expect, most e-commerce security threats do not require use of groundbreaking technology on the part of the hacker. Most security threats only require a bit of social engineering and deception toward key people at the target organization.

1. Phishing attacks
Many e-commerce business owners aren’t aware of how much of a threat phishing poses to their business, yet it is consistently one of the main ways hackers take over e-commerce sites.

2. Spam emails
Spam emails are also one of the major threats to e-commerce stores, and it is one of the major ways through which some of the attacks on this list are carried out.

3. Distributed denial of service (DDoS) attacks
A distributed denial of service attack, or DDoS attack, is an attack in which an attacker uses multiple computers to hit your server with fake traffic in order to make your website inaccessible, or unable to function properly, for legitimate users.

4. SQL injections
SQL injections are generally regarded as the most common form of cyber attack today, and e-commerce businesses aren’t exempt.

5. Malware - 6. Credit and debit card fraud  learn.g2.com

Amazon Wins Business From Reluctant Brands After Virus Closes Stores

Before Pandemic, Nearly Half of Brands Didn't Sell Products on Amazon

With springtime orders tanking and bills piling up, Geckobrands has choked back its aversion to working with Amazon. “Our brand has to be more relevant on Amazon right now,” says Geckobrands President Gabe Miller, whose company now sells 50% more of its products through the e-commerce giant. “Store traffic, whether the retailer is open or closed, is just so suppressed.”

Before the pandemic, about 45% of brands didn’t sell products on Amazon at all, according to a survey conducted by Feedvisor, which sells pricing software used by online retailers. And more than one-third said they didn’t need Amazon to reach customers. Many brands and wholesalers kept Amazon at arms length because they were concerned it would squeeze their margins, collect precious customer data and copy their most popular products.

Consultants that help brands navigate Amazon’s marketplace say the company is now attracting a broad range of vendors that before the outbreak sold everything from fishing gear and art supplies to clothing and beach totes at physical stores. Brands and wholesalers assume that many of their retail partners won’t survive the pandemic, meaning Amazon will probably hang onto much of the new business. bloomberg.com

The Pandemic Economy: What are Shoppers Buying Online During COVID-19?


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D&D Daily Survey:
How will COVID-19 impact Loss Prevention & Organized Retail Crime at your stores as the nation prepares to reopen?


The industry values your input! The D&D Daily wants to hear your thoughts as retail prepares to reopen following mass closures due to the COVID-19 pandemic.

Given the past seven weeks, we've all had a chance to think about what is going to happen as we reopen the doors, but are we prepared for the impact the pandemic will have on Loss Prevention and Organized Retail Crime?

What does ORC look like in the coming months? How are your stores preparing?

Click here to share your thoughts!
 



Lynn Haven, FL: A Publix Pharmacist admitted stealing pain meds almost every shift for a year
A pharmacist at a Lynn Haven Publix admitted stealing between 2,500 and 3,000 tablets of pain medication for over a year, police and the Florida Department of Health said. Thursday's emergency suspension (ESO) of Diviya Patel's pharmacist's license said he did it to deal with sickle cell anemia pain. The 32-year-old now must deal with two counts of trafficking more than 4 grams of a controlled substance; and one count each of grand theft from $750 to $5,000; swindling to obtain property worth less than $20,000; and falsely omitting information on a report. Patel posted $25,000 bond in February.

A probable cause affidavit by Lynn Haven police investigators say Patel swiped 1,552 30mg oxycodone tablets and 1,429 10mg-325mg hydrocodone/acetaminophen tablets, starting in January 2019. The ESO puts the numbers at 1,494 oxycodone and 1,271 hydrocodone tablets, starting in March 2018. In January, a Publix Prescription Supervisor started looking into what was termed "poor management" at the pharmacy at 2310 S. Highway 77 in Lynn Haven.
orlandosentinel.com

Livingston, NJ: Burglary Suspects Escape Livingston Mall After Being Locked Inside Macy's
After being closed for several weeks due to the pandemic, the Livingston Mall fell victim to a burglary on May 8. According to Livingston police, three unidentified individuals forced their way through a loading dock door and into the Macy’s department store at the Livingston Mall. Once inside, the suspects took suitcases from the sales floor and loaded them with men’s clothing and shoes valued at approximately $3,000. While responding to a report of an alarm, a security guard found the open door and secured it, locking the suspects inside, according to police. A second alarm was tripped when the suspects exited the building about an hour later. According to police, evidence of the burglary was discovered when store security arrived in the morning. tapinto.net

Spokane County, WA: 64-year-old man admits to stealing 4 guitars from store, recovered at Pawn Shop

Two women charged in $500 theft from Walmart, using 3 children to haul the merchandise

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Shootings & Deaths


Cobb County, GA: Man shot by Cobb County Police after allegedly attacking Publix employees
A man was shot by a Cobb County police officer after he allegedly attacked several people Sunday morning, including grocery store employees and law enforcement officers. Jeffery Thomas Moore, 22, had non-life-threatening injuries after the shooting. The incident began with a 911 call from the Publix shopping center on Alabama Road about 7 a.m., Cobb police spokesman Sgt. Wayne Delk said. Officers were sent to the store after someone reported a man was physically attacking employees as they arrived, Delk said.

The man, identified as Moore, was gone by the time police arrived. However, the department received more 911 calls reporting a man attacking people in nearby parking lots, Delk said. When police found the man, he attacked several officers, leaving one injured/ Moore refused to comply with the officers’ commands and ran away, Ammons said. Police later found him hiding in a yard. Moore once again refused to comply when police were trying to arrest him. An officer tased Moore while trying to take him into custody. One of the officers fired at him, Delk said. Moore was hit, but managed to run away once more. Investigators from the Cherokee Sheriff’s Office, Roswell Police Department and Georgia State Patrol helped Cobb police find the man one more time, Delk said. ajc.com

Baton Rouge, LA: 4 adults, 1 child injured in shooting outside C-Store

Steubenville, OH: Shooting outside of Harbor Freight leaves one person in the hospital

Chicago, IL: Man in Englewood shot as he walked out of a C-store
 



Robberies, Incidents & Thefts

El Paso, TX: FBI arrests man for alleged Active Shooter threats against El Paso Walmart stores
A 29-year-old Horizon City man was arrested Friday night for alleged threats made toward El Paso Walmart stores, according to the local FBI office. At about 8 p.m. Thursday, agents with the FBI's El Paso Field Office received a tip that a social media post contained a photograph of a weapon and text reading #watchoutwalmartimcoming #droplikeflys....” The threats came from Horizon City and Chaparral, New Mexico. The FBI, with El Paso Police Department and the Bureau of Alcohol, Tobacco, Firearms and Explosives executed federal search warrants and arrested the alleged owner of the social media account, Alex R. Barron, at 8:30 p.m. Friday.

"This incident should serve as a reminder that the El Paso FBI has zero tolerance for anyone who threatens to do harm to others, especially after August 2019," special agent in charge Luis Quesada said on Twitter. 'Anyone who makes a social media post threatening to be a potential active shooter should expect to be identified and prosecuted." Barron is expected to have his initial appearance in El Paso before a U.S. Magistrate Judge on Monday, May 11th. The Albuquerque FBI and U.S. Attorney's Office Western District of Texas also worked with the El Paso office to investigate the threats. elpasotimes.com

Memphis, TN: Man stealing beer pointing an Assault Rifle at C-Store clerk

Chula Vista, CA: Donut Shop robbers pull knife on Store clerk

Stockton, CA: Shoplifters Threatened To Shoot Store Employee

El Paso, TX: Burglars strike twice at Sally Beauty Supply store, steal hair clippers

Brooklyn, CT: Man kicked out from McDonald’s for not wearing mask, throw rock through window

South Africa: Police hunting two armed robbers who made off with cash, cellphones at Mthatha mall

Victoria, Australia: Man saves Harley-Davidson store from alleged Arson attack

 


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Auto Zone – Lake Ronkonkoma, NY – Burglary
C-Store – Valparaiso, IN – Burglary
C-Store – Eugene, OR – Armed Robbery
C-Store – Detroit, MI – Burglary
C-Store - Elk Grove, IL – Armed Robbery
C-Store – Stockton, CA – Armed Robbery
C-Store – Coldwater, MI – Burglary
C-Store – Joplin, MO – Burglary
Guns – San Mateo County, CA – Burglary
Guns – San Carlos, CA – Burglary
Liquor – Dearborn, MI – Robbery
Liquor – Memphis, TN – Armed Robbery
Macy’s – Livingston, NJ – Burglary
Pawn – Phoenix, AZ – Burglary
Restaurant – Topeka, KS – Armed Robbery (Sonic)
Restaurant – Topeka, KS – Armed Robbery (Sonic)
Restaurant – Chula Vista, CA – Armed Robbery
Sally Beauty – El Paso, TX – Burglary
Walgreens – Orcutt, CA – Burglary
Walmart – Stockton, CA – Armed Robbery
7-Eleven – Salt Lake City, UT - Armed Robbery
7-Eleven – Huntersville, NC – Armed Robbery/ stabbing

 

Daily Totals:
• 11 robberies
• 11 burglaries
• 0 shootings
• 0 killed



Click to enlarge map
 

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Thomas Cesario named District Asset Protection Manager for Lowe's

 

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Progress or moving forward has as much to do with which way you're facing as anything else. If you stay focused on facing your customer and not your internal team then you might find success is a little closer than you think. This goes for the vendor and for the retailer, as we all have customers to serve both internally and externally. And while it's impossible to always stay facing them the mere thought of it will bring you back a little faster if you just remember that your ultimate success is driven by your customers whether its individual stores or companies. Much too often we all tend to get lost in the politics of our inner group and use it as a means of avoiding having to accomplish difficult tasks. But all you've got to remember is to turn around and face the customer and then you'll be back on track getting things done and moving forward.

Just a Thought,
Gus

 

 

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