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Shelley Gray promoted to Director of Loss Prevention for Reitmans Canada

Shelley has been with Reitmans for 13 years, starting with the company in 2007 as a Loss Prevention Manager. Before her latest promotion to Director of Loss Prevention, she spent 10 years as Regional Loss Prevention Manager. Prior to that, she served as Smart Set District Sales Manager for two years. Earlier in her career, she held positions with Thyme Maternity and Hudson's Bay Company. Congratulations, Shelley!

See All the Executives 'Moving Up' Here   

Submit Your New Corporate Hires/Promotions or New Position 




Leaving Money on the Table: How Business Reopening and ORC Norms Can Affect Recoveries

By James Welborn, Attorney and Manager of ORC Recoveries,
The Zellman Group

While none of us can predict exactly what will occur with shoplifting and Organized Retail Crime (“ORC”) during business reopening, one thing is certain; retail theft will increase and perhaps exponentially explode from traditional norms. According to the NRF, shoplifting and ORC impacts all retail market segments with over 92% of all retailers reporting some degree of impact, 25% of retailers reporting a significant increase from 2018 and 43% reflecting an increase with average losses of $700,000 per one billion in revenue increasing at 7% per year. However, once retailers begin to reopen, shoplifting and ORC will see significant increases well over the 7% previously noted. Over 30 million people have filed unemployment claims since mandated or voluntary store closures and the majority of these people have not as yet received any compensation, with many used to living on a week-to-week basis. To exacerbate this, many states have substantially increased their felony thresholds, have “no arrest” orders in place for certain crimes and retailers have traditionally been slow to bring back or add loss prevention personnel after revenue downturns. As a result, there will probably be an explosion of shoplifting and ORC gangs will return to their usual strategies with a vengeance.

Shoplifting is an opportunistic crime by one person while ORC involves multiple perpetrators utilizing sophisticated strategies. However, shoplifting and ORC investigative procedures by retailers end much the same. Once the case has been turned over to the police, loss prevention personnel may assist with further investigation and be required to appear in court. However, once the criminal matter is concluded there is very little if any follow up regarding restitution for the retail victim’s loss. No matter whether at the state or federal level, the restitution process is quite complex, involving multiple departments within each criminal justice system. Questions that add to the complexity, among others, are whether there are multiple victims, crimes across state lines, the extent and type of assets recovered or forfeited. Cash recoveries where there is a single victim, are the simplest, although that is exceedingly rare. Restitution will require, at a minimum, a Victim Impact Statement (“VIS”) or equivalent loss itemization with a detailed explanation of the loss. A simple statement with an unsubstantiated amount of loss will not work and will almost certainly require a restitution hearing where much more evidence will need to be presented. Doing it right the first time will conserve recourses and be looked on favorably by the court.

Read full article here






ORC in the Retail Industry

Scott Sanford, Director of Loss Prevention, goPuff

Filmed in January 2014 at the Daily's 'Live in NYC at the NRF Big Show 2014' event

Scott Sanford, Director of Loss Prevention for goPuff, discusses where he thinks the loss prevention industry is going and how we're making progress in the fight against Organized Retail Crime. A subject matter expert on the topic, Scott has a unique gift and ability at resolving ORC cases and has been extremely involved in the national effort for many years. Learn how you can be better prepared to combat the North American epidemic that is ORC.


Stay tuned as we continue to count down LPNN's All-Time Top 10 LP Leader
and Top 10 Solution Provider videos. See who's made the list so far here.





GLPS 'Where Are They Now?' Series

Find Your Old Friend & Colleagues
Where Have They Gone?
Take a Look Down Memory Lane
1st Correct Answer Becomes Eligible to Win a Pizza Party!

Can you name these team members?


Team Pictures Submitted in December & April 2016

Here's some hints:

Pic #11 (top): Look at this great lookin' bunch. Some are still there and some have left, but one thing's for sure: There's no gap in leadership with this group.   

Pic #12 (bottom): Multiple leaders from multiple teams appear in this shot. It won't be easy to get it on the nose.

Rules: 1st person to name all team members in a picture gets entered into the drawing. Once we reach 10 correct answers, we'll pick one winner for a GLPS team pizza party with drinks - delivered to your door by Domino's. All parties must be for retail LP or AP teams. Submit your answers here.

Visit Memory Lane - see previous pics

Show Your LP/AP Team Pride!

Send in your team's 'Group LP Selfie'



New Solink Video Alarm Notifies You of Important Incidents, Instantly
With temporary closures and longer off hours, ensuring the security of your business through remote monitoring is essential for peace of mind and to ensure your premise is secure. Traditional alarm systems notify you and the authorities of possible intrusions into your business through the use of sensors. It can take up to 5 minutes for an alarm to be actioned and sent to a dispatching station. Further, false alarms are prevalent, which can lead to expensive fines and unnecessary stress for you. When a break-in occurs, you may spend hours reviewing footage to share with the authorities to assist with the investigation.

With this in mind, Solink has created a state of the art system that automatically alerts you of motion, when armed, and allows you to verify the footage from the existing Solink mobile app. If the authorities are required, you can make that call and easily share the video clip to assist first-responders. This can all be done in a matter of seconds. Learn More Here

ALL-TAG Announced as New Loss Prevention Foundation Bachelor Level Partner
The Loss Prevention Foundation (LPF) announces ALL-TAG, an American manufacturer of RF labels, and a leading supplier of AM Anti-theft Security Tags, Labels, and other loss prevention products, as the newest Bachelor Level Partner. The Bachelor level partnership allows ALL-TAG to provide LPQ and LPC certification course scholarships, as well as LPF memberships, to loss prevention industry professionals. ALL-TAG, headquartered in Boca Raton, FL has been manufacturing RF Labels since 1992, and has been helping top retailers and consumer goods manufacturers (CGM) around the world source tag their hard goods and apparel since the year 2000. Read More Here

DeKalb County, GA Alarm Users to Experience Faster,
More Accurate Emergency Alarm Response

DeKalb County, GA has implemented Automated Secure Alarm Protocol (ASAP) to automate communication between alarm monitoring central stations and Public Safety Answering Points (PSAPs) / 911 centers, resulting in faster, more accurate emergency response for users of monitored alarms. The benefits of ASAP for monitored alarm users and first responders include:

Less phone calls to emergency response centers - Quicker processing times - Greater accuracy of information transmitted - Read More Here

Jack L. Hayes International's 32nd Annual Retail Theft Survey

Over 348,000 shoplifters and dishonest employees were apprehended in 2019 by just 21 large retailers who recovered over $136 million from these thieves, according to the 32nd Annual Retail Theft Survey conducted by Jack L. Hayes International, the leading loss prevention and inventory shrinkage control consulting firm.

“Two-thirds of retailers participating in this survey reported an increase in shrink in 2019, which is reflected in their reported apprehensions and recovery dollars. Overall apprehensions increased 2.44% and recovery dollars from those apprehensions were up 4.88%. Shoplifting apprehensions and recover dollars increased 3.04% and 3.50% respectively, with recovery dollars from shoplifting incidents without an apprehension increasing by 11% (to $176 million) over the prior year,” said Mark R. Doyle, President of Jack L. Hayes International, Inc. Mr. Doyle added, “While employee theft apprehensions were down 2.93%, the recovery dollars from those apprehensions increased 7.75%. Overall, retail theft continues to be a serious problem for retailers negatively impacting their bottom-line, and creating more out-of-stocks and higher prices to the consumer.”

Highlights from this highly anticipated annual theft survey include:

 Participants: 21 large retail companies with 18,994 stores and over $510 billion in retail sales (2019).

 Shrink: 66.7% of survey participants reported an increase in shrink in 2019, with 23.8% reporting a decrease in shrink, and another 9.5% reported shrink stayed about the same.

 Apprehensions: 348,036 shoplifters and dishonest employees were apprehended in 2019, up 2.4% from 2018.

 Recovery Dollars: Over $136 million was recovered from apprehended shoplifters and dishonest employees in 2019, up 4.9% from 2018.

 Shoplifter Apprehensions: 315,095 shoplifters were apprehended in 2019, up 3.0% from 2018.

 Shoplifter Recovery Dollars: Over $90 million was recovered from apprehended shoplifters in 2019, an increase of 3.5% from 2018. An additional $176 million was recovered from shoplifters where no apprehension was made, up 11.0% from 2018. Dollar recoveries have increased in 21 of the past 22 years!

 Employee Apprehensions: 32,941 dishonest employees were apprehended in 2019, down 2.9% from 2018.

 Employee Recovery Dollars: Over $45 million was recovered from employee apprehensions in 2019, up 7.8% from 2018.

 Employee Case Value: The average Dishonest Employee case value in 2019 was $1,380.62, a substantial increase of 11.0% from 2018.

Full survey results are available at:


Coronavirus Tracker:
May 5

US: Over 1.2M Cases - 70K Dead - 188K Recovered
Worldwide: Over 3.6M Cases - 253K Dead - 1.2M Recovered

U.S. Law Enforcement Deaths | NYPD Deaths: 37
Private Industry Security Guard Deaths: 82+


Faster Opening = Costs More Lives
The cost of reopening the economy, in lives

Relaxing business closures and stay-at-home rules could cost 13,000 lives in Texas and 12,000 lives in Georgia by September 1. But it will also preserve $3.4 billion in statewide income in Texas, and $1.7 billion in Georgia. New York’s tougher restrictions will save 5,000 lives, but cost $2.4 billion in lost income.

These insights, from a new online tool built by the Rand research organization, highlight the agonizing tradeoffs governors and mayors face as they decide whether to let businesses reopen and risk a resurgence of the coronavirus that has shut down much of the world economy. The virus has infected more than 1.2 million Americans so far, and killed 68,000. President Trump has now raised his forecast death toll to as many as 90,000, and some estimates are higher.

A simulation by the Penn Wharton Budget Model estimates 116,000 total coronavirus deaths by the end of June if tough restrictions remain in place—but 353,000 deaths if those restrictions are partially lifted. If fully lifted, with no further restrictions, deaths would spike to 895,000. That would save jobs, though.

Editor's Note: Now that this formula is out there some boards and C level executives may hesitate on full-scale opening of their stores. Expect restrictions to continue in a number of retailers for quite some time.

The Daily is Only Listing New York & California Re-Opening Phases

May 15th Remains a Key Date

Cuomo’s N.Y. Reopening Plan: 10 Regions, 4 Phases, Many Caveats
The calculations apply to the state’s 10 regions, which include heavily populated areas like New York City and its suburbs and large rural swaths of upstate like the Southern Tier, which borders Pennsylvania.

Mr. Cuomo said New York would rely heavily on progress in key areas — declines in new positive virus cases and deaths, and increases in testing, hospital capacity and contact tracing — under a complex formula that will determine when parts of the state are eligible to reopen.

Once the requirements are met, the plan would first allow construction and manufacturing and some retail stores to reopen for curbside pickup, similar to California, after May 15.

The effect of phase one would be evaluated after two weeks. If indicators are still positive the second phase of reopening would include professional services, more retailers and real estate firms, among others, perhaps as soon as the end of May.

Restaurants, bars and hotels would come next, followed by a fourth, and final, phase that would include attractions like cinemas and theaters, including Broadway, a powerful financial force in New York City.

Each of the ten regions would have to satisfy seven specific criteria before businesses and services can open again. The criteria, heavily influenced by guidelines issued last month by the White House and the federal Centers for Disease Control and Prevention, include: Read more here

California's Four-Stage Blueprint for Easing Restrictions
Phase one is where we currently are: operating under an unprecedented stay-at-home order that limits all but essential activities while the state focuses on safety and preparedness.

Phase two, which could start as soon as a few weeks from now, will see some lower-risk businesses begin to reopen with safety modifications.

Phase three — which officials have categorized as being months, not weeks, away — will allow higher-risk workplaces to reopen.

Phase four is when things fully go back to “normal.”

What the CFO's are reading - Prepping for COVID Bankruptcy
Retailers: Your Lenders Are Watching You

Stuck with Spring Goods & Opening to Summer Season

Many borrowers already have drawn down much or all of their available credit line.

It may be too late to draw down any more funds. Lenders have begun to restrict such borrowings. Lenders are concerned about their collateral and about their ability to liquidate collateral.

Lenders expect their borrowers to take appropriate measures and want to see reduced compensation, that all expenses, including payroll, have been appropriately reduced and that the borrower is seeking relief from unsecured creditors. This includes seeking retroactive vendor discounts, deferred payment terms, and return of goods.

The key to survival is to anticipate a lender’s every move and every question. Be proactive.

NYPD union wants cops out of ‘social distancing enforcement’
The city’s largest police union is demanding cops get “out of the social distancing enforcement business,” while slamming New York pols for “releasing criminals,” “discouraging proactive policing,” and leaving subways “in chaos.”

Lynch added that the politicians are “still watering down our laws, releasing real criminals and discouraging proactive enforcement of fare evasion and quality of life issues.”

Public Advocate Jumaane Williams also wants cops out of the social distancing business but for different reasons. He believes the process is racist.

Philadelphia Responds to Retail Theft & Burglary Spikes
Police now booking burglary, theft suspects again

Huge Step Against the Decriminalization Trend

A spike in commercial burglaries and shoplifting incidents has prompted the Philadelphia Police Department to roll back arresting protocols established last month to prevent the spread of the COVID-19 virus.

Police Commissioner Danielle Outlaw announced Friday that officers will now be booking suspects accused of burglary, theft and stealing cars in the traditional matter.

Since mid-March, those suspected of nonviolent offenses were typically finger-printed and issued an arrest warrant, rather than brought to a station for paperwork and a mugshot. The change was made to better deploy resources and prevent crowding, Outlaw said at the time.

Recently, police have noticed an uptick in retail theft as well as burglaries committed by the same offenders, the department said in a statement.

Burglaries targeting businesses are up nearly 46% since March 30, and retail theft is up about 36% compared to this time last year, according to the most recently released police data.

The department said it has the capacity to handle processing more suspects.

"Enormous Demand For Security Guards" Across North America
Security guards in high demand in Canada, face more stress on job
during COVID-19 pandemic
The COVID-19 pandemic has spurred an enormous demand for security guards, whose job descriptions have been expanded to include temperature checks, grocery store crowd control and -- in at least one case -- removing bodies from a morgue.

Ontario has added over 4,000 new guards and security firm Garda has seen a 25% increase in billable hours over last eight weeks, as the need from essential retail outlets and hospitals by far offsets the drop from special events and airports.

Scott Young, with security firm Garda World, said there were initial problems with guards booking off because they feared for their safety, but the company has worked to allay those concerns.

Over the past two months, Garda has hired 2,500 staff, about double what it normally would over that time period.

It's also becoming the new normal to have guards check temperatures to avoid sick people entering buildings.

He said he's also heard from guard company clients that shoplifting is up, but police have understandably been too preoccupied to get involved.

He said staffing has been an issue as guards exposed to COVID-19 have to isolate. Within a pool of 1,000 or so guards his client base represents, between 130 and 180 have been off work at any given time during the past six weeks.

"What I hope that comes out of all this is a true recognition of the value that they bring to the organization all the time, and not just during emergencies when it's glaringly obvious that they're providing a valuable service."

Huge Divorce in the Making Could Spell Penney's Doom
J.C. Penney files suit as Sephora looks to exit department store chain

What many said helped save them now seems like they're deserting the ship.

The honeymoon between J.C. Penney Co. and Sephora USA Inc. is over.

The ailing department store company filed a temporary restraining order against Sephora in an attempt to prevent the LVMH-owned beauty giant from closing its in-store shops in J.C. Penney stores, some of which are being reopened, reported CNBC.

Sephora and Penney have had a joint enterprise operating agreement since Feb. 1, 2009. Sephora is Penney’s only beauty partner. There are about 600 in-store Sephora shops In Penney. Sephora reportedly wants to end the contract in April 2021, according to the Dallas Morning News.

“JCPenney filed a temporary restraining order so Sephora could not prevent JCPenney from reopening Sephora inside JCPenney (SiJCP) locations.”

Former CEO Charged With 7 Felony Charges in Cover-Up Linked to 3 Deaths
'Blue Bell Creameries Pleads Guilty & Pay $19.35M for Ice Cream Listeria Contamination'

Route Drivers In Stores Quietly Removing Contaminated Ice Cream - No Recall or Formal Communication

Texas-based ice cream manufacturer Blue Bell Creameries L.P. agreed to plead guilty to charges it shipped contaminated products linked to a 2015 listeriosis outbreak, and the company’s former president was charged in connection with a scheme to cover up the incident, the Justice Department announced today.

Five adults in Kansas developed listeriosis after eating products produced at the Blue Bell creamery in Brenham, Texas. Three patients died.

The company distributed ice cream products that were manufactured under insanitary conditions and contaminated with Listeria monocytogenes.

Blue Bell directed its delivery route drivers to remove remaining stock of the two products from store shelves, but the company did not recall the products or issue any formal communication to inform customers about the potential listeria contamination. Two weeks after receiving notification of the first positive listeria tests, Texas state officials informed Blue Bell that additional testing confirmed listeria in a third product. Blue Bell again chose not to issue any formal notification to customers regarding the positive tests. for Homeland Security News
How To Know When It Will Be Safe To Fly Again In COVID-19 Era

What will it take to get people to feel safe and flying again?

A COVID-19 vaccine would work to allay fears, but one is not likely to be ready before the second half of 2021 at the earliest. Until then, would-be passengers need to know that airlines are fully informed on COVID-19 developments and playing by the same set of safety rules, just the way they did when it came to terrorism post 9/11.

As of April 22, about 76 percent of US airline capacity had been taken out of service, data from Oliver Wyman’s show, and more aircraft are expected to be parked in May. US domestic flights are averaging 10 passengers per flight, according to the trade group Airlines for America; net bookings are down 99.5 percent year over year, and booked revenue is 103 percent lower.

Making the public feel safe is also important for the broader economy. To succeed, what’s needed is a well-coordinated effort to convince the flying public that airlines are staying ahead of the virus and protecting them. Travelers need a system in place that spells out how serious the threat is on any given day and what airlines are doing to mitigate it.

Threat assessment for disease

What we need the government and industry to do now is create something similar to the 9/11 color-coded threat level assessment program called the Homeland Security Advisory System, for infectious disease outbreaks like COVID-19. But unlike the terrorism alerts, this system would need to be much more transparent about the data determining the risk and much more specific about the safety procedures that would accompany each level.

We propose a five-level, color-coded infectious disease threat assessment that would spell out conditions that correlate to each color and procedures travelers could expect every airline and airport to follow. Continue Reading:

CDC Reopening Guidance for Cleaning and Disinfecting
The US Centers for Disease Control and Prevention has drafted a 17-page document that details interim guidance on how businesses, schools, churches, mass transit and other organizations should handle safely reopening to the public amid the coronavirus pandemic.

The guidance is still under review by the Trump Administration and could change, a CNN report says.

The interim guidance is available here.

Convenience Retailers Receive Six-Month Delay for Outdoor EMV Compliance - Now April 17, 2021

Express Inc. to Open Approx. 300 Stores before Memorial Day with Safety Protocols

L Brands Agrees to Let Sycamore Walk Away

David's Bridal to open all stores by June 1

Quarterly Results
Del Taco Q1 comp's down 2.5%, sales down 3.1%

All the News - One Place - One Source - One Time

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Staying Engaged

Congrats! We have finally made it through the month of April! As most are still social-distancing, remote-working and avoiding large groups it results in a feeling of disconnection. For me, I’ve missed the training seminars and tradeshows where we can network with our friends and partners, sharing solutions and discussing strategies. Those times at the networking reception with your colleagues where you develop a new idea or broaden your network by making a new connection are still possible in this current, “remote” world. Here are a few suggestions to staying engaged and maintaining those connections:

Continued Education

Sign up for that webinar! It may be outside your scope of knowledge or your perceived need, but broaden your horizons. It’s these sessions at a conference that will often initiate new partnerships, extending your network and possibly changing the direction of your career.

Read more





Full-Service HaaS Hacking Gang: 'InfinityBlack' Busted in Europe

Europol Busts Hacker Group Selling Databases With Millions of Credentials

Highly Organized in 3 Defined Teams: Developers - Testers - Project Managers

Busted in Poland and Switzerland Polish and Swiss law enforcement authorities, supported by Europol and Eurojust, dismantled InfinityBlack, a hacking group involved in distributing stolen user credentials, creating and distributing malware and hacking tools, and fraud.

On 29 April 2020, the Polish National Police (Policja) searched six locations in five Polish regions and arrested five individuals believed to be members of the hacking group InfinityBlack. Police seized electronic equipment, external hard drives and hardware cryptocurrency wallets, all worth around 100 000 euros or $108,507 U.S. Two platforms with databases containing over 170 million entries were closed down by the police. Between 30 April and 2 May 2019, five more arrests were made in the canton of Vaud, Switzerland.

Hackers target loyalty point scheme for high-end electronics

The hacking group created online platforms to sell user login credentials known as ‘combos’. The group was efficiently organized into three defined teams. Developers created tools to test the quality of the stolen databases, while testers analyzed the suitability of authorization data. Project managers then distributed subscriptions against cryptocurrency payments.

The hacking group’s main source of revenue came from stealing loyalty scheme login credentials and selling them on to other, less technical criminal gangs. These gangs would then exchange the loyalty points for expensive electronic devices.

The hackers created a sophisticated script to gain access to a large number of Swiss customer accounts. Although the losses are estimated at 50 000 euros or $54K U.S., hackers had access to accounts with potential losses of more than 610 000 euros or $661,605 U.S. The fraudsters and hackers, among them minors and young adults, were unmasked when using the stolen data in shops in Switzerland.

Reputation Warning: Make Breaches & Ransom Payments Public or Else
Consumers will opt for competitors after a single ransomware-related service disruption

While most consumers are taking necessary security precautions to protect their online accounts, businesses may not be doing enough to protect their information – inadvertently driving sales to competitors that can, an Arcserve research reveals.

A survey of nearly 2,000 consumers across North America, the United Kingdom, France, and Germany, found that 70% believe businesses aren’t doing enough to adequately secure their personal information and assume it has been compromised without them knowing it. And, as consumers become more educated and cyberattacks become well-known, perceived trust becomes more influential in their purchasing decisions, with the study also finding that:

  Nearly nine of ten consumers consider the trustworthiness of a business prior to purchasing a product or service and,

 59% of consumers would likely avoid doing business with an organization that had experienced a cyberattack in the past year.

These findings suggest businesses must manage uncharted challenges with the rise of cybercriminals now making breaches public, regardless of ransoms paid.

Ransomware-related service disruption: Consumer tolerance threshold

The study found that one in four consumers will abandon a product or service in favor of a competitor after a single ransomware-related service disruption, failed transaction, or instance of inaccessible information.

It also found that tolerance for these events quickly deteriorates, with:

 Over 66% of respondents citing they would turn to a competitor if an organization couldn’t restore systems and applications within three days following a cyberattack and,

 Over a third of those would be willing to switch after a mere 24 hours of waiting to access their information or make a transaction.

Editor's Note: As consumers become more tech-savy and educated, their tolerance levels decrease, their expectations increase, with service interruptions now impacting their long term view of the company as a whole. From tech support all the way up to the CEO consumers no longer see the great divide between the two. As they view them as one unit representing the whole. The great divide and gap between the two use to be where the CEO could hide, so to speak, and use as an excuse to swoop in and fix. Not as much anymore. Just my thought -Gus Downing

Disease Detectives Tracking COVID - Great 5 min. read
Contact tracing, explained by Disease Intervention Specialist

Find Out How Your Colleagues Work an Investigation

“We’re not absolutely sure that we’re gonna be able to do it.”

To safely begin reopening the economy, America will need to rely on so-called disease detectives to track the novel coronavirus and contain new emerging outbreaks before they grow out of control.

This work, known as “contact tracing,” is critical for state plans to relax social distancing without inviting a sudden resurgence of Covid-19 cases. All the various plans to ease social distancing restrictions rely on this work.

The fear is the US won’t have enough people to do this on the necessary scale. Researchers say the country is going to need tens of thousands more workers — and billions of dollars — to handle the contact tracing workload expected for the coronavirus.

How public health “detectives” track diseases like Covid-19

Phone apps could help with contact tracing — but they have shortcomings

We need a lot more people to do this contact tracing work

Fake Microsoft Teams notification emails are hitting inboxes






Payroll Fraud Email Scheme

Scammers are impersonating an HR and payroll services company informing employees of a change to payroll policy due to COVID-19. In an attempt to steal credentials, scammers send a convincing email with a sense of urgency to complete information in order to not cause interruption to payroll processing. Included is a link to a fake HR and payroll services website with a landing page replicating the company’s payroll landing page. Falling victim to this attack results in compromised sensitive employee information.










COVID-19 forces local brick and mortar retailers into e-commerce

E-commerce is a lifeline since the shutdown but it is rarely profitable for small business.

The shutdown of stores because of the coronavirus stay-home orders has changed that, and some have found a new market because of it. Others believe they have at least kept their brand in customers' minds.

Online shopping has increased by nearly 40% since the pandemic began, according to an online study by digital-marketing firm Influence Central of more than 700 consumers.

Tyler Conrad, who owns seven GoodThings storefronts in the Twin Cities, initiated online sales because of the pandemic. Besides the store's website, he features feeds through Facebook and YouTube. He expects the change to be permanent.

Still, online sales are barely paying the overhead to keep his seven storefronts — and the online operation — profitable. GoodThings has had only 10% of normal revenue since the stay-home order.

Many retail analysts think the coronavirus will permanently tilt consumers' behavior toward e-commerce. George John, professor of marketing at the University of Minnesota's Carlson School of Management, thinks it is way too early to make that call.

Senior Job
Investigation Manager - Counterfeit Enforcement job posted

for Amazon in HQ2 in Arlington, VA
Amazon is looking for a talented Investigations Manager based at HQ2 in Arlington, Virginia to help develop and execute Amazon’s external counterfeit enforcement efforts. You will work with a team of attorneys, investigators and analysts to identify counterfeiters and other bad actors around the world, develop and pursue cases against them, and work with law enforcement to disrupt their activities.

Principal responsibilities will include developing and analyzing various internal and external data sources, including selling partner data, open source information and public records databases, to identify high-value targets who often use technical means to obscure their identities; preparing case files and referrals for the purpose of pursuing civil and criminal cases against bad actors; collaborating with law enforcement agencies and rights owners throughout the world in support of prosecutions and disruptions of counterfeiters’ supply chains.

Quietest time to book an online shopping delivery

Walmart is piloting a pricier 2-hour ‘Express’ grocery delivery service

Nielsen: US e-commerce alcohol sales up fivefold




D&D Daily Survey:
How will COVID-19 impact Loss Prevention & Organized Retail Crime at your stores as the nation prepares to reopen?

The industry values your input! The D&D Daily wants to hear your thoughts as retail prepares to reopen following mass closures due to the COVID-19 pandemic.

Given the past seven weeks, we've all had a chance to think about what is going to happen as we reopen the doors, but are we prepared for the impact the pandemic will have on Loss Prevention and Organized Retail Crime?

What does ORC look like in the coming months? How are your stores preparing?

Click here to take a two-minute survey and share your thoughts!

Green Island, NY: Multistate crime ring busted in Green Island
A 23-year-old paraplegic with no criminal record was the mastermind of a multistate ring that specialized in stealing and selling thermostats and circuit breakers, police said Friday after announcing the arrest of him and an alleged accomplice in an apartment with multiple loaded firearms and nearly $40,000 in cash. According to an account provided by Apple in an interview and an online video announcement, the department’s investigation started five months ago, when an HVAC business in New Scotland reported that $200,000 worth of equipment was ordered with stolen credit cards and disappeared after delivery.

The investigation eventually uncovered a crime ring that operated in multiple jurisdictions across seven states and even drew the attention of the FBI in Michigan, Apple said. The department is working with a variety of agencies on what Apple said likely would be “dozens upon dozens” of charges for identity theft, fraud, stolen credit cards and armed robbery. He said the ring was responsible for “millions of dollars in fraudulent activity.”

Update: Aspen, CO: Wife of Aspen Skiing Co. CEO who stole Millions

Asked Judge to Let Her Slide on Remaining 60 Days of Jail Time

Citing the ongoing coronavirus pandemic and the need to continue caring for her children, Kerri Johnson last week again asked a District Court judge to let slide the more than two more months of jail time she still owes. And again, District Judge Chris Seldin told the wife of former Aspen Skiing Co. executive Derek Johnson — the couple admitted earlier this year to stealing millions in merchandise from the company — no.

However, in an order signed Friday with no further comment, Seldin allowed Kerri Johnson for the second time to postpone the remaining 62 days in jail she owes for another month, according to court documents. She must report back to the Pitkin County Jail on June 8 to finish her sentence, he said.

Minot, ND: TJ MAXX employee charged with $5K Felony Theft

Secaucus, NJ: Man charged in $26K burglary of Gucci outlet store; accomplices sought







Shootings & Deaths

Lumberton, NC: Shooting at C-store leaves one person dead, another in critical condition
Johnny Grice, 49, and James Locklear, were shot at Lumberton Quick Check. Officers responded to the store at 12:07 a.m. Monday morning. Grice and Locklear were found suffering from gunshot wounds. Both men were taken to Southeastern Regional Medical Center, where Grice died of his injurie. Locklear, who suffered life-threatening injuries, was later airlifted to an undisclosed medical facility for treatment. The investigation continues.

Update: Flint, MI: Prosecutor: Security guard told Family Dollar customer to wear mask before being fatally shot
When Sharmel Teague arrived at the Family Dollar on Friday afternoon, she was wearing a protective mask. Her daughter was not. After security guard Calvin Munerlyn denied her daughter entry, and then denied Teague service, an altercation erupted that left the 43-year-old father dead of a gunshot wound to the head.

Genesee County Prosecutor David Leyton said Monday he charged Ramonyea Bishop, 23; Larry Teague, 44; and Sharmel Teague, 45, with first-degree murder in connection with Friday's fatal shooting of Munerlyn at the Family Dollar store. GoFundMe page here

Greensboro, NC: Man arrested after Greensboro police investigate report of Walmart robbery, shot fired in business

Missoula, MT: Missoula emergency crews scramble to report of shots fired at grocery store

Council Bluffs, IA: Police return fire and wound an armed man stealing a can of gas

Robberies, Incidents & Thefts

Middletown, OH: Bonds set for Indiana twins charged with robbery, kidnapping at Middletown CVS
Bond was set at $750,000 for Patrick Johnson-Tucker, 23, and $760,000 for his brother, Nicholas Parez Johnson-Tucker, 23, both from Indianapolis. Their preliminary hearings were set for 1:30 May 11. They both were charged with kidnapping and aggravated robbery after police alleged they tied up employees and stole pills from a local store.

Update: Holly, MT: Police arrest man suspected of wiping his nose on Dollar Tree employee's shirt over Face Mask policy

Graves County, KY: Dollar General shopfitter attempted to drive over Police Officer, now facing list of charges

Savannah, GA: Chatham County Sam's Club becoming a hot spot for shoplifting during pandemic





Cabela’s - Tilden Township, PA – Burglary
C-Store – Shelton, WA - Robbery
C-Store – Augusta, GA – Robbery
C-Store – Albany, OR – Armed Robbery
C-Store – Albany, GA – Armed Robbery
C-Store – Sonora, CA – Robbery
C-Store – Bazetta Township, OH – Armed Robbery
CVS – Moorefield, WV – Armed Robbery
CVS – Cromwell, CT – Robbery
Gas Station – Council Bluffs, IA – Armed Robbery
Grocery – Drakesville, IA – Burglary
Grocery – Gainesville, FL – Burglary
Gucci Outlet – Secaucus, NJ – Burglary
Guns – Jonesboro, AR – Burglary
Pharmacy – New Castle, DE- Robbery
Restaurant – Roswell, GA – Armed Robbery (McDonald’s)
Walmart – Greensboro, NC – Armed Robbery

Daily Totals:
• 12 robberies
• 5 burglaries
• 0 shootings
• 0 killed

Click to enlarge map





Larry Martinez named Loss Prevention Manager for Amazon

Wissam Muhieddine named Pharmacy Loss Prevention (Cleveland Area) for Giant Eagle, Inc.


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Active listening is absolutely critical if you really expect to influence change or modify behavior. You've got to hear what they're saying before you can plan or expect to do virtually anything. And hearing what they're saying is not simply hearing the words it's all about hearing the meaning and the intentions behind the words. Because words have a tendency to hide the true meanings and beliefs. As truth is often cloaked in humor so is meaning hidden in words. With the number one obstacle being one's self hearing is often drown out by how we want others to view us. So if you can leave your self at the door so to speak you can then begin to focus on hearing what they're saying.

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