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Matthew Toso named Director of
Safety & Security/Loss Prevention for Domino's
Matt
is the new Director of Loss Prevention for one of Domino's largest franchisees.
He comes to the company with a tremendous amount of law enforcement experience
and the Domino's corporate team, led by National Director, Safety and Loss
Prevention Van Carney, is working closely with him to share their loss
prevention program. Congratulations, Matthew!
Randall Thomas, LPC promoted to Director of Loss Prevention and Safety for
Goodwill of Central and Southern Indiana
Randall
has been with Goodwill for 10 years, starting with the company in 2010 as a
Regional Loss Prevention Manager. He has held various roles at Goodwill
including Corporate Investigator and Regional Loss Prevention/Safety Manager. He
has over 25 years experience in the industry previously working for JC Penney,
May Department Stores, Lowes and Radio Shack. Congratulations, Randall!
Jackie Johnson, LPC promoted to Asset and
Profit Protection Director for Festival Foods
Jackie
has been with Festival Foods for more than seven years, starting with the
company in 2013 as a Loss Prevention Data Analyst, a position she held for four
years. Prior to her promotion to Asset and Profit Protection Director, she spent
more than three years as Assistant Director Asset Protection. Congratulations,
Jackie!
Laura Papa promoted to Senior Manager, Life
Safety for Macy's
Over the course of her career, Laura has spent roughly a decade with Macy's,
starting in 2011 as an Executive Sales Manager with the company. Before her
latest promotion to Senior Manager, Life Safety, she served as Asset Protection
Manager - Physical Security & Technology. Earlier, she served as Assistant
Operations Manager for the company. Congratulations, Laura! |
See All the Executives 'Moving Up' Here
Submit Your New Corporate Hires/Promotions or New Position
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ADT Commercial Presents:
Are You Ready? Best Practices to consider when re-opening your business
As
many businesses look toward reopening in the new normal created by the COVID-19
pandemic, there are so many factors, solutions and policy considerations to keep
in mind. Are you ready? Next Thursday, we’re hosting a live webinar to answer
all of your top-of-mind questions.
Join ADT Commercial for this webinar and our panel of experts will help you
start building a strategic checklist for reopening to keep your employees,
visitors and patrons safe. Learn from a real-life example, as our panel speaks
with a key security and resilience leader at GoDaddy on practices they've
implemented during these times of crisis.
Join us on Thursday, July 16th @ 12:00 pm ET to learn more.
Register Here
Suggested Merges: the Future of Linking Retail Criminal Activity
By Tom Batterbury, Co-CEO & Co-Founder at Auror,
the Retail Crime Intelligence Platform working with retailers across the world.
As an industry, efforts to connect criminal activity remain largely manual,
time-consuming, reactive, and ineffective. As one ORC investigator called it
“it’s based on individual investigators to link, it’s not systemized”.
We know that offenders enjoy the anonymity of retail crime. According to the
National Association of Shoplifting Prevention (NASP), chronic offenders say
they are arrested just once in every 100 times they steal. As an industry, we
need to address this otherwise there is very little perceived risk associated
with shoplifting. By pairing high quality source data with emerging technologies
such as AI and Machine Learning the ability to systematically remove offender
anonymity is within reach.
Click here to read the full article which covers:
● Four building blocks to the industry effectively linking retail criminal
activity
● Why offenders enjoy anonymity
● How AI and Machine Learning is being used to suggest links to retail criminal
activity
2020 National
Retail Security Survey
Shrink Up 17.3% - Crime Internally Up 73% & Externally Up 35.3%
2020 National Retail Security Survey finds shrink at an
all-time high
WASHINGTON, July 14, 2020 - Theft, fraud and losses from other retail
"shrink" totaled $61.7 billion in 2019, up from $50.6 billion the year before
as industry security executives reported increases in the number of shoplifting,
organized retail crime and employee theft incidents, according to the annual
National Retail Security Survey released today by the National Retail
Federation.
"Between
an increase in incidents and new ways to steal, shrink is at an all-time high,"
NRF Vice President for Research Development and Industry Analysis Mark Mathews
said. "Loss prevention experts are facing unprecedented challenges from
individual shoplifters to organized gangs to highly skilled cybercriminals.
Retailers are responding with both traditional methods and the latest
technology, but this is an ongoing challenge that can only be won with the
support of lawmakers and law enforcement."
According to the report, shrink averaged 1.62 percent of sales during 2019,
up from 1.38 percent in 2018 after hovering around 1.4 percent over the past few
years. The number of cases was up, with an average 560 employee theft
apprehensions per retailer surveyed (up from 323 last year) and 689 shoplifting/ORC
apprehensions (up from 509).
While 49 percent of those surveyed said the largest increase in fraud occurred
in stores, 26 percent said it happened online and 19 percent cited multichannel
sales, including those where the purchase is made online but the merchandise is
picked up in-store.
Of challenges that have grown in priority for LP teams over the past five years,
61 percent cited ORC, 59 percent ecommerce and cybercrimes, 58 percent
internal theft and 54 percent return fraud.
nrf.com
Click here to download the 2020 National Retail
Security Survey
UK's a Step Ahead of U.S.
UK Police To Enforce Mask Rule, Not Shopworkers!
Prime Minister Takes Charge - But More Guidance is Needed?
UK Mandates Face Coverings in Shops
Wearing
a face covering in shops and supermarkets will be mandatory in England from 24
July, the government is to confirm today (14 July). Many European nations,
including Germany, Spain, Italy and Greece, already require masks to be worn in
enclosed spaces.
Health secretary Matt Hancock is expected to confirm later that government
guidance will be updated to make the wearing of face coverings in stores
compulsory. The new rule does not apply to retail staff, children under 11, and
those with certain disabilities.
“The prime minister has been clear that people should be wearing face
coverings in shops and we will make this mandatory from 24 July.”
The rule will be enforced by the police, and anyone disregarding the rule
will be at risk of a fine of up to £100 ($125), which will be reduced to £50
if paid within 14 days.
In
response, Association of Convenience Stores chief executive James Lowman
said: We are pleased that the legal responsibility for enforcing this policy
will rest with the police rather than shopworkers, but in reality it will be
retailers and their colleagues trying to communicate and explain this to people
with different views and approaches to complying with this policy.
“We have produced a poster for retailers and guidance for people working in
shops, and we will work with the government, local enforcement and members to
implement this successfully.”
Retail trade union Usdaw has welcomed the news, but warns that it can
only be effective alongside existing social distancing and hygiene procedures.
Usdaw calls on the government to publish detailed
guidance and safety procedures that are agreed with the union and retail
employers.
courthousenews.com/uk
talkingretail.com
Will Walmart require shoppers to wear masks nationwide?
CEO says mandate is 'something on our minds'
The retail giant's CEO Doug McMillon didn't rule out the idea Monday
during an interview on the
Bloomberg's online television show, "Leadership Live with David Rubenstein."
"We don't currently, as we're doing this interview, mandate that in our other
stores but that's obviously something that's on our minds," McMillon
said.
usatoday.com
Apple Testing Employees @Home
Apple asks retail staff to work remotely as stores shut again
The Cupertino, California-based technology giant is pushing retail staff to
work remotely as the virus forces the company to shut some of its stores
again, according to a video message sent to employees. It is also shipping
Covid-19 test kits to employees’ homes, and told staff in a memo that a
full return to U.S. offices won’t occur before the end of the year.
“If your store is closed, please sign up for Retail at Home, please talk to your
manager, because we really need to make sure that we shift our teams to greet
our customers remotely in this time,” O’Brien told staff in the video. “We
may need to be working remotely for some period of time.”
Of Apple’s 271 U.S. retail locations, more than 90 have had to close again due
to Covid-19 spikes. The company has also shut some stores again in the U.K. and
Australia. For locations that remain open, the company is requiring face masks
for customers and employees as well as temperature checks upon entry. “The way
we have been managing the protocols has been really effective,” O’Brien said in
the recent video.
detroitnews.com
Malls Shut Down in California
California Governor Shuts Down Businesses - COVID Continues to Spread
Effective
immediately, California closes some indoor business operations statewide and
additional indoor operations in counties on Monitoring List for 3 consecutive
days.
Statewide indoor closures include restaurants, bars and breweries, wineries &
tasting rooms, movie theaters, family entertainment centers, zoos and museums,
and cardrooms. County indoor closures include fitness centers, places of
worship, indoor protests, offices for non-critical infrastructure sectors,
personal care services, hair salons and barbershops, and malls. County
closures apply to counties that have been on the County Monitoring List for 3
consecutive days.
Learn more.
covid19.ca.gov
Houston Mayor Facing a 'Lockdown'
Texas Hospitals Are 'Bulging' From COVID Increase
- Fox News Report this morning
The
Army has sent over 500 medical personnel to assist throughout the state. And
hospitals are rotating patients and staff to be able to flew to the changing
patterns and problems.
Houston Mayor Sylvester Turner and Harris County Judge Lina Hidalgo, both
Democrats, said this weekend that a stay-at-home order is needed for America’s
fourth largest city to cope with the surge of covid-19 cases.
The call comes after a week in which Texas continued to break records for
confirmed covid-19 cases and deaths linked to the disease. State health
officials reported 8,196 new cases Sunday, another 80 deaths and a total of
10,410 people hospitalized because of the virus.
triblive.com
Protests - BLM - Gun Violence
U.S. Arming Up Continues
June Gun Checks Up 136% - Highest #Ever
Pandemic and racial equality protests lead to big increase in gun sales
Buyers and gun store owners cite the coronavirus pandemic, George Floyd’s
killing and efforts to defund the police.
Gun sales began rising to unusual highs in March, as coronavirus cases began
surging in the U.S. and government-ordered lockdowns led to the highest
unemployment levels since the Great Depression. The Federal Bureau of
Investigation processed 7.8 million background checks for gun purchases from
March to June, according to National Shooting Sports Foundation, a firearms
industry trade group.
Background checks for guns in Georgia tripled last month versus last
year, according to NSSF data, and have more than doubled in Oklahoma, New
York, Illinois and Minnesota.
All state governments allowed gun stores to operate after
the Trump administration said they should be considered essential businesses.
wsj.com
NYC Gun Violence Continues Into Weekday
At least 17 people shot in NYC on Monday as gun violence continues to soar
“Those numbers would be high for a Friday or Saturday, but for a Monday they
are astronomical,” said one high-ranking Brooklyn cop. No borough was spared
from the gunplay, but Brooklyn saw the most violence with 10 shooting incidents
and a total of 12 victims, sources said.
nypost.com
Soho High-End Retailer - 'NYPD Failed to Stop Looting'
NYC store owner suing Gov. Cuomo over looting damage,
says cops were told to 'stand down'
A
New York City, Soho, store owner is suing
Gov. Andrew Cuomo, accusing state and city leaders of failing to send in law
enforcement to respond to the rioting that happened during recent
protests, according to the attorney handling the case.
"My law firm believes [that] through depositions, through discovery we’re going
to be able to find that the city or state had intelligence in regards to these
criminals that looted these stores and didn’t do anything about it,” he added.
He added that he believes more businesses will join as plaintiffs to make it a
class-action lawsuit, seeking more than $100 million in damages.
foxnews.com
Blocking Ads on BLM Content
Target, MTV Blocked Ads From News Mentioning 'George Floyd' and 'Protests'
Terms related to protests were on 'blocklists'
companies use to avoid ad placements in sensitive content
Last month Target Corp. told a leading online news publisher not to run its
ads in stories related to the Black Lives Matter movement. Articles
mentioning police-brutality victims such as "Breonna Taylor" and "George Floyd"
were off limits, as were those with the word "protests."
Target and other advertisers that compiled similar "blocklists" say they were
respecting the sensitivity of the issue and wanted to avoid the appearance of
exploiting tragedies. News publishers say such moves effectively punish media
companies for covering important issues, since they earn less money from content
where ad-blocking is prevalent.
Before this year, many brands already were sidestepping articles with words like
"shooting," "bomb," "immigration" or even "Trump," hoping to avoid associations
with controversial topics. The ad blocking went to a new level in 2020-first, as
the terms "Covid-19" and "coronavirus" made it onto many blocklists, and more
recently with the addition of terms related to the Black Lives Matter movement.
Black Lives Matter coverage was Vice's most popular news in June, yet
commanded ad prices 57% lower than news about other topics because so many
brands are actively avoiding placing ads in those articles, he said.
wsj.com
Pentagon’s New Non-Lethal SPECTER Is A Game Changer For Crowd Control
Amazon Dash Cart
Amazon Unveils Shopping Cart That Knows What You're Buying
The cart, which Amazon unveiled on Tuesday, uses cameras, sensors and a scale to
automatically detect what shoppers drop in. It keeps a tally and then charges
their Amazon account when they leave the store. No cashier is needed.
It's
the latest attempt by Amazon to shake up the supermarket industry and offer a
solution to long checkout lines. The online shopping giant opened a cashier-less
supermarket in Seattle that uses cameras and sensors in the ceiling to track
what shoppers grab and charge them as they leave. Amazon.com Inc. also has
roughly 25 cashier-less convenience stores with similar technology.
The cart, called Amazon Dash Cart, will first show up at a new Los Angeles
supermarket Amazon is opening later this year. The store will have cashiers, but
Amazon said it wanted to give shoppers a way to bypass any lines. In the future,
it could be used at Amazon’s Whole Foods grocery chain or other stores, if
Amazon sells the technology, but there are no plans for either right now.
Several startups are already making similar smart shopping carts that are being
tested in stores, but many require scanning groceries before dropping them in.
nytimes.com
It May be a Boom Market For Security
Security Industry Expected to Fare Well Post-COVID-19
Frost & Sullivan’s recent analysis, Post-Pandemic Growth Opportunity in the
Global Security Industry, finds that the security industry has tremendous
investment opportunities despite the economic slowdown witnessed due to
COVID-19. Under an aspirational recovery scenario, the
global security industry is likely to grow at a compound annual growth rate (CAGR)
of 4.3 percent, garnering revenue of
$140.6 billion by 2025 from $109.3 billion in 2019. The conservative forecast
scenario predicts that the industry will generate $131.01 billion between 2019
and 2025, at a CAGR of 3.1 percent.
In the pre-COVID-19 forecast, the industry was estimated to increase at a CAGR
of 7.1 percent, generating revenue of $164.97 billion over the forecast period.
“COVID-19 will cause a brief slowdown in the security market after almost a
decade of uninhibited progress,” said Danielle VanZandt, aerospace, defense and
security industry analyst at Frost & Sullivan. “Additionally, while some
security sectors may find themselves experiencing a slower recovery than others,
much of the industry will witness a shift
to more service-based solution offerings after years of hesitance by customers
to adopt these solutions.”
The following trends are forecast to generate growth opportunities in this
sector:
● Digitalization priorities:
Remote/cloud-connected access to security systems and monitoring tools will
witness a drastic rise in demand as manned guarding will become extremely
limited due to stay-at-home orders issued by state or federal governments, and
likely not recover once those orders expire.
● Emphasis on contactless technologies:
In the post-pandemic period, contactless technologies such as biometrics, remote
access and authentication, and multi-use analytics solutions will attract
investments.
● Plug-and-play surveillance:
Customer willingness to deploy plug-and-play surveillance equipment over
permanent system additions due to cost-effectiveness will offer vendors repeat
business opportunities.
● Sensors-to-action:
Vendors must prioritize the development/enhancement of data analytics and sensor
networks’ capabilities to provide increased value to customers without having to
purchase new solutions or equipment.
sdmmag.com
The Top 10 Most Valuable Global Brands of 2020
Amazon maintained its position as the world's most valuable brand, according to
the
2020 BrandZ Top 100 Most Valuable Global Brands ranking compiled by Kantar
and WPP. The online giant’s brand value jumped 32% this year to $415.9 billion
and accounts for a third of the Top 100's total growth.
Apple held on to the second spot as its brand value rose 14% to $352 billion.
Microsoft came in third, at $326.5 billion, followed by Google, at $323.6
billion, and Visa, at $186.8 billion. (The top 10 brands are listed at end of
article.)
The retail sector gave a strong performance, growing the fastest (21%) in brand
value driven by the major e-commerce players.
Workout apparel retailer, whose brand value rose 40% to $9.7 billion, was one of
the fastest risers as it expands its focus to include work-appropriate clothing
and online fitness classes for people at home.
chainstoreage.com
FDA Releases New Era of Smarter Food Safety
Welcome to the New Era of Smarter Food Safety
To
keep pace with this evolution, FDA is taking a new approach to food safety,
leveraging technology and other tools to create a safer and more digital,
traceable food system.
On July 13, 2020, FDA Commissioner Stephen Hahn announced the New Era of Smarter
Food Safety Blueprint, introduced by Deputy Commissioner for Food Policy and
Response Frank Yiannas.
Watch the video.
Smarter food safety is about more than just technology. It's also about simpler,
more effective, and modern approaches and processes. It's about leadership,
creativity, and culture.
Our ultimate goal is to bend the curve of foodborne illness in this country
by reducing the number of illnesses.
New Era Blueprint
This
blueprint outlines the approach FDA will take over the next decade to usher
in the New Era of Smarter Food Safety.
fda.gov
Senior LP & AP Jobs
Market
Security Director job posted for Southern Glazer's Wine & Spirits in St. Louis,
MO
The
Security Director (SD) will provide a secure environment by developing physical
and technical security programs. The SD will implement security programs and
procedures to protect company personnel, property and reputation. The SD will
ensure that security procedures are properly executed by employees. The SD will
conduct internal and external investigations to resolve theft, workplace
violence and misconduct at company facilities. The SD will be the primary
administrator of physical security components such as alarms, video assessment,
access control and guard force management.
jobs.southernglazers.com
UK: G4S plans more than 1,100 job cuts at cash-handling business
New York & Co. Owner Files for Bankruptcy Protection - Plans to Liquidate most
if not all 378 Stores
REI Lays Off 5% of retail staff - 400 jobs
Swatch Cuts 6.5% of Staff, Closes 260 Stores of its 1,800
Quarterly Results
Swatch Group sales down 46.1% first half
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All the News - One Place - One Source - One Time
Thanks to our sponsors/partners - Take the time to thank them as well please. If
it wasn't for them The Daily wouldn't be here every day for you.
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How is Data Empowering Retailer Recovery?
Shopping and mobility data is becoming increasingly more valuable to retailers
after reopening.
Find out how store operations, facilities and risk officers are leveraging
global traffic insights and real-time data as they rebound and reengage with
consumers.
You'll learn:
-
How consumer shopping trends are providing insight into the timeline of a retail
recovery
-
Best practices on managing occupancy with accuracy
-
How shopping behavior has evolved post-lockdown in the U.S. and globally
Join us and find out how data is empowering retailers to make a comeback while
maintaining compliance with social distancing guidelines.
Join us tomorrow, Wednesday, July 15 @ 1-2pm EDT
Register Here |
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Cybercrime - A Top National Security Risk &
Key Priority
New Task Force - Merging Cyber & Financial Crimes - CFTF
Secret Service announces the creation of the 'Cyber Fraud Task Force'
In
March 2020, in recognition of the growing convergence of cyber and traditional
financial crimes, the U.S. Secret Service began the process of merging its
Electronic Crimes Task Forces (ECTFs) and Financial Crimes Task Forces (FCTFs)
into a single unified network, what is now known as the Cyber Fraud
Task Force (CFTF). This consolidation was the culmination of more than two
years of planning, multiple pilot programs, and input from key partners and
stakeholders. Today, the Secret Service has operationalized CFTFs in 42
domestic offices and in 2 international locations, London and Rome. In the
coming years, the Secret Service plans to further extend the network CFTFs
through it’s over 160 offices across the country and around the globe.
Building a Task Force for the Future
The rationale for the CFTF consolidation was simple. The investigations of cyber
and traditional financial crimes have historically required a distinct and
divergent set of expertise, equipment, and institutional partners. Cybercrime
investigators needed to be able to analyze a computer network, trace IP
addresses, and work collaboratively with Internet service providers; while
traditional financial crimes investigators needed to be able to identify
counterfeit U.S. currency, track fraudulent wire transfers, and partner with
financial institutions.
However, in recent years, the line between cyber and financial crimes has
steadily blurred, to the point today where the two – cyber and financial crimes
– cannot be effectively disentangled. Online payments and banking are now
globally pervasive, credit card numbers and personal information are
illegally sold on the Internet and darkweb, and cryptocurrencies have become
one of the primary means by which criminals launder their illicit profits. No
longer can investigators effectively pursue a financial or cybercrime
investigation without understanding both the financial and Internet sectors, as
well as the technologies and institutions that power each industry.
Accordingly, through the creation of the CFTFs, the Secret Service aims to
improve the coordination, sharing of expertise and resources, and dissemination
of best practices for all its core investigations of financially-motivated
cybercrime. The CFTFs will leverage the combined resources and expertise of both
the ECTFs and FCTFs to collaboratively investigative the range of cyber-enabled
financial crimes, from business email compromise (BECs) scams to ransomware
attacks, from data breaches to the sale of stolen credit cards and personal
information on the Internet.
A Critical National Security Challenge for the Nation
The White House Council of Economic Advisers (CEA) estimates that malicious
cyber activity cost the U.S. economy between $57 billion and $109 billion in
2016 alone. The fight against cybercrime is a top national security risk and a
key U.S. government priority. The U.S. Secret Service, through our CFTFs,
stands ready to lead the collective effort in this important fight.
secretservice.gov
92% of top websites provide attackers with access to customer data
Tala Security’s Global Data at Risk - 2020 State of the Web Report indicates
that sensitive data like PII and credit card information has never been more
at risk - and security effectiveness is declining, as the vast majority
of global brands fail to implement controls to prevent data leakage and theft.
Tala Security has released its
Global Data at Risk - 2020 State of the Web Report. The study, which
analyzed the security posture of the Alexa top 1000 websites, reveals a
troubling lack of security controls required to prevent data theft and loss
through client-side attacks like Magecart, formjacking, cross-site scripting,
and credit card skimming. These attacks exploit vulnerable JavaScript
integrations running on 99 percent of the world’s top websites.
Benchmarked against a similar study in 2019, this year’s report indicates that
security effectiveness against JavaScript vulnerabilities is declining,
despite high-profile attacks and repeated industry warnings over the past 18
months, including the largest GDPR fine to date.
securitymagazine.com
Over 1,300 phishing kits for sale on hacker forum
A member of a hacker forum is looking to make over $30,000 from selling a huge
collection of more than 1,300 phishing kits.
The malicious trove is part of the seller’s collection and covers top-rated
websites, banks, and financial organizations.
At $25 per phishing kit, the seller is looking to make at least $32,500
if they manage to sell the entire cache. They could make more if there are
multiple buyers.
Looking at the targets they’re impersonating, the list covers high-value
services: PayPal, Dropbox, Amazon, OneDrive, Office 365, Outlook, Gmail, Spotify,
Netflix, Bank of America, Chase, Wells Fargo, First Bank, Apple, Facebook,
LinkedIn.
At $25 apiece, the price is far from being steep, which may indicate that the
kits are not of the best quality. In 2019, phishing kits sold on average for
$304, the lowest price being $20, and the most expensive ones having a price tag
of $880, according to a
report from Group-IB in mid-April.
bleepingcomputer.com
G Suite is just as Susceptible as any other
G Suite a Key Target: Keep Your Data Protected
Security issues using cloud-based office applications are compounded as more
employees work from home, thus driving the need for enhanced data protection.
Despite being a product of Google, G Suite is still just as susceptible to
data loss as any other cloud storage provider. This article will help you
understand the vulnerabilities within the G Suite offering and explain the
importance of properly backing up and protecting your data to prevent
catastrophic leaks and loss.
networkcomputing.com
Russian Hacker Feud - Slinging Mud in the Big Leagues
A hacker is selling details of 142 million MGM hotel guests on the dark web
According to the ad, the hacker is selling the details of 142,479,937 MGM hotel
guests for a price just over $2,900. The hacker claims to have obtained the
hotel's data
after they breached DataViper, a data leak monitoring service operated
by Night Lion Security.
Vinny Troia, founder of Night Lion Security, told ZDNet in a phone call that
his company never owned a copy of the full MGM database and that the hackers are
merely trying to ruin his company's reputation.
Posts on Russian-speaking hacking forums promoted the 2019 MGM data
breach as containing details on more than 200 million hotel guests.
zdnet.com
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Video messaging, a great way to stay connected
As
opposed to sending a text message or email, try sending a video message. You can
send a video via your smartphone or using a program like Loom
https://www.loom.com/. Video
is more likely to get a reaction than text. Personalized videos show you put
thought in the message. Video is a great way to stay connected. Next time you
need to send a message, try sending a video! |
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Epidemic of Undelivered Merchandise?
Complaints about online shopping surge during pandemic; masks top list of
undelivered goods
As
consumers hunkered down at home during the pandemic and did more shopping from
their easy chairs, a dark side emerged: a growing number of unsatisfied
customers.
During April and May, more people reported problems with online shopping than
any other months on record, according to newly released data from the U.S.
Federal Trade Commission. Roughly half of those complaints to the FTC involved
shoppers never getting the items they ordered.
Face masks were by far the most common item reported as undelivered. Other
common items not received included sanitizer, toilet paper, thermometers and
gloves.
“With COVID-19, scammers quickly launched opportunistic websites,” the FTC said.
“People reported online shops claiming to sell the things they desperately
needed but could not get.”
In April, the agency received a record of roughly 15,500 complaints about
online shopping and another nearly 19,000 complaints in May. During that
period, some 18,000 complaints were related to items that were never delivered.
post-gazette.com
Amazon leads in online grocery shopper satisfaction
Amazon leads in customer satisfaction among online grocery shoppers, while
traditional supermarkets have seen the biggest gain in online shopping use
versus a year ago, according to the 2020 U.S. Online & In-Store Grocery Shopping
Study from Retail Feedback Group (RFG).
On a scale of 1 to 5, Amazon scored 4.47 in online grocery customer
satisfaction, putting the e-tail giant just ahead of Walmart at 4.38,
reported RFG, which polled 2,000 grocery shoppers (split evenly between
online and in-store visitors) in late April to early May.
supermarketnews.com
Will Boomers and Gen X keep shopping online post-pandemic? |
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Comparing the 2020 NRSS to the D&D Daily's
Recent Findings
Rising Concern Over ORC is the Common Theme
By
Gordon Smith, Crime & ORC Editor
The National Retail Federation's 2020 National Retail Security Survey, sponsored
by Appriss Retail, was
released on Tuesday, showing shrink at an all-time high at $61.7 billion
in 2019.
One particular area of the survey that tracks closely the D&D Daily's reporting
is the rising concern over ORC. According to our
2019 ORC Report, ORC cases are up 33% over five years and the average dollar
amount has doubled since 2016.
So it's no surprise that the 2020 NRSS found that more than 60% of
respondents say organized retail crime has become somewhat or much more of a
priority for their organization over the past 5 years. Results from
the
Daily's recent ORC/COVID-19 survey show similar concerns, with 94% of
respondents saying ORC suspects are becoming more aggressive and 91% predicting
an increase in ORC activity.
These concerns will likely grow over the next year as the pandemic adds new
fears about rising ORC activity in stores.
Click here to download the 2020 National Retail
Security Survey
Culver City, CA: Suspects Wanted For Theft At Westfield Culver City Mall
Police Monday circulated surveillance footage of five suspects accused of
stealing merchandise from a store at the Westfield Culver City mall. The robbery
occurred on June 29 at the Metro Fusion store. Four of them stole merchandise
totaling over $1,000, police said.
patch.com
Aspen, CO: Police investigating $1,800 purse theft at Louis Vuitton
Aspen police are searching for a man who allegedly stole a handbag from Louis
Vuitton on Sunday afternoon. As shown in video surveillance footage taken in the
store, a man wearing a hat and a mask walked through the front door — despite
signs instructing customers to wait for an employee escort — and subsequently
left the same way he came, but picked up an $1,800 handbag on his way out.
aspendailynews.com
UK: Crawley, England; Man wanted by police following theft of $75,000 worth of
merchandise from Toy store
The items are reported to have been stolen from Smyths, at Acorn Retail Park, in
Betts Way, on several occasions between March and June. One suspect – a
27-year-old man from Crawley – voluntarily attended a police interview in
connection with the investigation. A further two suspects – a 31-year-old man
from Crawley and a 25-year-old man of no fixed address – have been arrested on
suspicion of burglary. All three suspects have been released under
investigation, pending further enquiries. A fourth suspect remains outstanding.
spiritfm.net
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Shootings & Deaths
Alameda, CA: Circle K store clerk arrested in deadly shooting of alleged thief
An
Alameda store clerk was arrested on suspicion of murder for allegedly shooting a
suspected thief without legal cause, police said Monday. It happened at a Circle
K store at Webster Street and Buena Vista Avenue at about 11:45 p.m. Saturday.
"The customer went behind the counter and started to remove items," said Alameda
police Lt. Ryan DeRespini. In response, police say the clerk pulled out a
semiautomatic pistol and shot him in the head. "And that point it appeared to be
simply an attempt to steal merchandise from the store," DeRespini said. "At that
point, he was accosted by the store clerk and almost immediately shot and killed
where he was."
ktvu.com
Delta Township, MI: Michigan man killed after stabbing C-Store customer during
mask argument, pulling knife on deputy
Fatal
shooting in outside C-Store after fight over wearing mask. Michigan man who
stabbed another customer at a dairy store during an argument over wearing a mask
was later shot and killed when he pulled his knife on a deputy, Michigan State
Police say. The incident happened around 6:45 a.m. Tuesday at the Quality Dairy
store in Dimondale, according to authorities. A 43-year-old Grand Ledge man who
wasn’t wearing a mask got into an argument with a 77-year-old Lansing man the
mask issue, police said. The Grand Ledge man pulled out a knife and stabbed the
Lansing man before fleeing the store, according to MSP. An Eaton County deputy
saw the Grand Ledge man about 30 minutes later in Delta Township and initiated a
traffic stop, officials said. The man got out of his car with a knife and
attacked the deputy, police said. The deputy feared for her life and shot the
man, according to authorities. He was taken to a nearby hospital, where he died
during surgery, medical officials said. Deputies said the 77-year-old man is
stable at a hospital. The deputy is a 23-year veteran of the Eaton County
Sheriff’s Office, police said.
lansingstatejournal.com
Charleston County, SC: Deputies investigating man’s shooting death in Walgreens
parking lot
A man was fatally shot Sunday night in the parking lot of a Walgreens near West
Ashley. Deputies were called shortly after 9 p.m. for a report of a person who’d
been shot, said Capt. Roger Antonio, of CCSO. They found the victim unresponsive
on the ground near a vehicle.
postandcourier.com
Jacksonville, FL: Man shot multiple times in restaurant parking lot on Gate
Parkway
An active search is underway for the person who shot a man on Gate Parkway late
Monday night near the IKEA store, just off the East Beltway. A man was found
shot multiple time in the parking lot of the Melting Pot restaurant. They say
the shooting appears to have taken place outside. He was taken to the hospital
with non-life threatening injuries. Police say another car was hit by bullets.
wokv.com
Robberies, Incidents & Thefts
Porter, OK: Man accused of intentionally setting fire inside Dollar General
store while customers shopped
A
man was arrested after a fire was intentionally set inside of a Dollar General
store in Wagoner County back in March. According to the Wagoner County Sheriff’s
Office, on March 28, a fire was intentionally set inside the Dollar General
store in Porter. The store was open for business and there were several
customers inside the store at the time. An investigation was conducted and
officials accuse Daniel Moon, Dollar General store employee, of intentionally
setting the fire. Moon was arrested at his home in Muskogee on July 8 for
the charges of first-degree arson and endangering human life during arson.
kfor.com
Baltimore County, MD: Four Jewish teens assaulted, robbed outside Towson Town
Center in bias-related incident, police say
Hermantown, MN: Walmart Shoplifter and Get-a-way driver arrested following
Stolen Vehicle Pursuit
Joplin, MO: Woman draws 10 years in prison for Walmart parking lot robbery
Los Angeles, CA: Greater-Alarm Fire Rips Through Downtown LA Strip Mall, Arson
Suspect Detained
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•
C-Store – Alameda, CA
- Robbery/Suspect killed
•
C-Store – Springfield,
MO– Armed Robbery
•
C-Store – Honolulu, HI
– Burglary
•
C-Store – San Antonio,
TX – Robbery
•
C-Store – Douglas
County, OR – Robbery
•
C-Store – Sioux Falls,
SD – Robbery
•
C-Store – Ocala, FL –
Robbery
•
C-Store – Ashtabula,
OH – Robbery
•
Handbag – Aspen, CO –
Robbery
•
Hardware – Saxton, PA
– Robbery
•
Liquor – Milford, CT –
Burglary
•
Mall – Culver City, CA
– Robbery
•
Pawn – Salt Lake City,
UT – Armed Robbery
•
Thrift – Valparaiso,
IN - Burglary
Daily Totals:
• 11 robberies
• 3 burglaries
• 1 shooting
• 1 killed |
Click to enlarge map
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Jim Mullen, MBA named Regional Vice President of Operations
for Stop & Shop |
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Jennifer Welch promoted to Regional Director of Asset Protection for
Saks Fifth Avenue Off 5th |
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Paul Nájera named District Loss Prevention Manager for
Burlington Stores |
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Kenny Hayes named District Asset Protection Manager for
Burlington Stores |
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Clint Orndorff promoted to Market ORC Manager for Lowe’s Companies |
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Andy Spears, LPC named Multi-Unit Asset Protection Manager for
The Home Depot |
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Alec Haines named Asset Protection & Risk Management Business Analyst
for Weis Markets |
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District Loss Prevention Manager
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The District Loss Prevention Manager ensures shrinkage control and
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Mobilelink |
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VP, Profit Improvement |
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June 9 |
Dir. of LP |
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Asset Protection Dir. |
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Dir. Safety/Risk Mgmt.
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New Orleans, LA |
April 2 |
Assoc. Dir. Safety & LP |
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June 5 |
Dir. Merch Shrink & Analytics |
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July 9 |
Dir. of Loss Prevention |
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June 2 |
Dir. of Loss Prevention |
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June 3 |
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Global Dir., Corporate Security |
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July 9 |
Corporate/Senior Manager |
Corp. Mgr. Security Operations |
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April 6 |
Sr. Loss Prevention Manager |
Gap Inc. |
San Francisco, CA |
Oct. 29 |
Senior Manger, Asset Protection |
Home Depot |
Atlanta, GA |
Feb. 18 |
Manager, Asset Protection Solutions Supply Chain |
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Windsor, WI |
Mar. 25 |
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Looking at one's career should be viewed as a long-term investment tool that
maximizes the individual's return on their efforts. Similar to any other
investment strategy, a career is the building blocks for retirement. However, as
most studies show, job satisfaction and recognition is as important and in some
studies more important than monetary rewards. So how one reaches a balance is
the key and making sure you challenge yourself about them periodically is wise.
Just a Thought, Gus
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