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Cyber Security - How Far Does Digital Retail Go?
With digital
technology becoming engrained in every aspect of retail and loss prevention -
from scan-and-go and mobile pay to facial recognition and real-time information
sharing with other retailers and law enforcement - what can we expect to see
from the federal government, state governments and trade associations for help
and support?
Christian Beckner, Sr. Director, Retail Technology, NRF, and Bob
Moraca, VP of Loss Prevention, NRF, discuss how these new technologies are
impacting customer experience, store safeness, and LP and IT Security's ability
to prevent fraud.
Episode
Sponsored By:
Bob Moraca, VP of LP, NRF - Quick Take 6
Fresh off his cybersecurity session, Bob Moraca, VP of Loss Prevention, NRF,
talks about how LP professionals can become a bigger part of their retailer's
cybersecurity program. Bob also addresses the age-old question - Are he and Joe
LaRocca distant Italian cousins? |
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Frank Camerino promoted to Senior Vice
President Business Development & National Accounts for Metro One LPSG
Frank was previously the Vice President of Business Development, and has been a
part of the Metro One team since 2004. He started as a Director Store Detective
& Investigations Division and quickly worked his way up to hold such roles as
National Account Director, Sr Director Retail Operations and VP of Retail
Division. Frank also worked in retail as an RLPM for Toys R Us, Corporate
Manager of AP for Caldor Inc., and LPS for The Home Depot. He earned his
Bachelors of Science in Criminal Justice from Sacred Heart University.
Congratulations, Frank! |
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Submit Your New Corporate Hires/Promotions or New Position |
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Robbery Rates in C-Stores & Gas/Service
Stations Up
 The Federal Bureau of Investigation today released the 2017 edition of its Crime
in the United States (CIUS) report, a part of the FBI's Uniform Crime Reports (UCR).
The report, which covers January-December 2017, reflects that after two
consecutive, historic increases in violent crime, in the first year of the Trump
Administration the nationwide violent crime rate began to decline.
The
report estimates that the nationwide violent crime rate decreased by
approximately one percent in 2017, while the nationwide homicide rate decreased
by nearly one and a half percent.
The report also adjusts and corrects numbers for 2016, showing that the
nationwide homicide rate actually increased by 8.8 percent (as opposed to 7.9
percent, as previously reported) in 2016.
In 2017, the rate of rapes increased
by 2.2 percent, while the aggravated assault rate increased by 0.3 percent and
the robbery rate decreased by 4.7 percent.
Aggravated assaults were 65
percent of violent crimes reported to law enforcement in 2017, while robberies
and rapes were 25.6 percent and 8 percent, respectively. Murder accounted for
1.4 percent of violent crimes reported to law enforcement in 2017.
Retail specific robbery rates increased 5.6% in
convenience stores and 3.3% in gas or service stations. Which were the two
highest increases across all other violent crimes.
justice.gov
Read the full FBI report here.
Special Note: The D&D Daily's
2018 Mid-Year Robbery Report, based on publicly reported information, showed
robberies in the first half of the year up 9.5% over the same period in 2016.
C-stores and gas stations accounted for roughly half of all reported robberies
and burglaries.
|
Data By Crime Type |
Number of
Offenses
in 2017 |
Percent
Change
from 2016 |
Percent
Distribution |
Average
Value |
| Robbery Total |
280,507 |
-4.3 |
100.0 |
$1,373 |
| Commercial house |
43,445 |
+0.1 |
15.5 |
1,284 |
| Gas or service station |
8,402 |
+3.3 |
3.0 |
1,087 |
| Convenience store |
18,416 |
+5.6 |
6.6 |
957 |
| Burglary Total
|
1,250,983 |
-7.4 |
100.0 |
$2,416 |
| Nonresidence
(store, office, etc.) |
409,700 |
+1.2 |
32.8 |
2,514 |
|
Nonresidence Night |
179,859 |
+1.9 |
14.4 |
2,337 |
|
Nonresidence Day |
140,921 |
+0.5 |
11.3 |
2,211 |
|
Nonresidence Unknown |
88,920 |
-4.3 |
7.1 |
3,353 |
| Shoplifting |
1,021,226 |
-3.9 |
20.8 |
$260 |
More Data:
Violent Crime |
Property Crime |
Robbery |
Burglary |
Larceny Theft |
Cargo Theft
The FBI's Uniform Crime Reporting (UCR) Program
The Uniform Crime Reporting (UCR) Program's primary objective is to generate
reliable information for use in law enforcement administration, operation, and
management; over the years, however, the data have become one of the country's
leading social indicators. The program has been the starting place for law
enforcement executives, students of criminal justice, researchers, members of
the media, and the public at large seeking information on crime in the nation.
Today, four annual publications are produced from data received from more
than 18,000 city, university and college, county, state, tribal, and federal law
enforcement agencies voluntarily participating in the program. The crime
data are submitted either through a state UCR program or directly to the FBI's
UCR Program.
fbi.gov
Editor's Note: As a voluntary program that in many reported cases is
not funded by a number of cities or counties, the findings are somewhat
impacted. As some agencies don't use the same categorizations and a number don't
have the resources to submit any data. Certainly many do and this represents the
best and only data available for use. Obviously it has its limitations as it
is not geared for the retail industry.
It's also limited by what and how the various agencies collect, categorize
and report their data. Which is where the biggest problem lies. As there is
no unified reporting or collections standards for the law enforcement community
itself. With some agencies defining and categorizing various crimes differently.
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The Future of Fraud and Identity Management Revealed
at Digital Identity Summit 2018
ThreatMetrix®,
A LexisNexis® Risk Solutions Company, today shared the most
valuable take-aways from the Digital
Identity Summit 2018, which took place Sept. 12-14 in Los
Angeles.
 The
2018 Digital Identity Summit series theme was "The Power to Predict,"
which encouraged all involved to explore digital identity's ability to
help businesses both understand, and more importantly, anticipate, the
actions and intentions of every individual they transact with, to
increase security and drive growth.
Renowned tech journalist Kara Swisher of Recode set the stage with a
keynote presentation that pulled no punches on top tech trends that the
audience should be aware of - and beware of. She noted that life as we
know it will fundamentally change over the coming decade due to the rise
of machine learning, robotics and automation, as well as the shift to
self-driving cars. As a result, she predicted an unprecedented assault
on personal privacy.
The speaking program also featured identity experts from across North
America, Europe and Latin America, including executives from eBay, PwC,
JPMorgan Chase, Interac, Afterpay, Lloyds Banking Group, Banco de
Bogota, Target, Best Buy and Worldpay.
Executives from the event's founding sponsors, ThreatMetrix, took the
stage alongside LexisNexis Risk Solutions to share their vision to
facilitate universal fraud and identity management as a result of their
newly combined organization.
Now in its eighth year, the Digital Identity Summit is part of a
global series that delivers an unmatched combination of keynotes,
technology deep-dives and extensive networking opportunities. Attendees
leave with the latest and greatest thinking around fraud prevention,
authentication and identity management, fully prepared to make more
predictive and accurate risk and authentication decisions.
businesswire.com
Department of Justice 'Public Safety
Partnership' Grant Awards $10M to Cities
Fighting Violent Crime - DOJ Funds 'Crime Gun Intelligence Centers'
The partnership delivers $10 million in grant awards to support various
state, local and tribal law enforcement departments and agencies who
battle violent crime. Tulsa was awarded $800,000 to fund ballistic
technology and to improve investigative practices through Crime Gun
Intelligence Centers.
The Office of Justice Programs' Bureau of Justice Assistance, in
partnership with the Bureau of Alcohol, Tobacco, Firearms, and
Explosives, is awarding $5 million under the Local Law Enforcement Crime
Gun Intelligence Center Integration Initiative to encourage local
jurisdictions to use intelligence, technology and community engagement
to identify unlawfully used firearms and to prosecute those who commit
violent crimes.
Grant recipients include the PSP cities of Indianapolis, Indiana,
$798,866; Memphis, Tennessee, $714,055; Tulsa, Oklahoma, $800,000 and
Baton Rouge, Louisiana, $634,971. Other locations include Detroit,
Michigan, $800,000; the Albuquerque, New Mexico, Police Department,
$452,108, and the City/County of San Francisco, California, $800,000.
The jurisdictions will use these awards to hire personnel to utilize the
National Integrated Ballistic Information Network (NIBIN), to purchase
technology required to operate a Crime Gun Intelligence Center and
ammunition for ballistic tests of recovered weapons. justice.gov
CFO of Global Marketing & PR Firm -
'Racepoint Global' & 2nd Employer
Pleads Guilty to $3.8M Embezzlement - Invoicing His Shell Company
BOSTON - The former chief financial officer (CFO) of two Boston-area
companies pleaded guilty today in federal court in Boston for
embezzling millions of dollars from his former employers.
Abell served as vice president of finance and later CFO of a global
integrated marketing agency based in Boston. In that capacity, Abell
oversaw all aspects of the company's finances and controlled all
corporate bank accounts. Between 2006 and his departure in 2016,
Abell embezzled over $3.8 million from his employer by writing company
checks to Pinehurst Tax Associates - a firm Abell owned. However,
Pinehurst did not provide any services to Abell's employer. Rather,
Abell used Pinehurst as a shell company through which he channeled
embezzled funds to personal bank accounts.
In order to avoid detection, Abell created fake profiles for
Pinehurst within his employer's internal vendor database and
attributed all the fraudulent payments to Pinehurst as "Professional
Services" in the financial accounting system. Abell also filed false
personal tax returns with the IRS, which failed to report the millions
he obtained through Pinehurst.
In late 2016, after he was terminated from the marketing and public
relations firm, Abell was hired as CFO of a Boston-based consulting
and investment banking firm, where he continued his scheme and
embezzled over $140,000. justice.gov
Racepoint
Global, with offices around the world represents such well known
companies as New Balance, Glidden, Olympic, and Samsung consumer
goods, to mention a few.
bostonglobe.com
Time's Up at Sears
With Blood in the Water, The Shark is Circling, And Sharks Eat Their Own
Sears C.E.O. Lampert Sounds Alarm on Bankruptcy Risk
 Time is running out for Sears, the retailer's largest investor
and chief executive warned on Monday. A debt payment of $134 million
is due on Oct. 15.
With
the company facing a large loan payment due next month, Edward Lampert,
who serves as both Sears's chief executive and its most influential
shareholder and lender, said it needed to drastically restructure its
debts to avoid "alternatives." Those alternatives include bankruptcy.
Mr. Lampert's hedge fund, ESL Investments, has proposed a series of
deals that would reduce the retailer's $5.6 billion debt load. They
include selling off many of its remaining stores and asking
lenders to exchange their loans for equity stakes in the beleaguered
company.
Lampert, who is the retailer's chairman and chief executive, disclosed
in the filing that he wants to acquire more real estate from the
failing retailer as well as the home services unit (80M) in addition to
the Kenmore brand ($400M) - both of which he offered to buy earlier
this summer - in an effort to reduce Sears' debt by 78 percent to $1.2
billion.
"Sears must act immediately to have sufficient runway to continue
its transformation," ESL said in its filing on Monday.
In his biggest deal, three years ago, he and other investors formed a
real estate company called Seritage and paid $2.7 billion for about
235 Sears stores, including many in prime locations. Many of those are
being turned into upscale offices, condominiums and restaurants, an
investment that has been a boon for Mr. Lampert and other Seritage
investors. nytimes.com
nypost.com
Starbucks Shakeup With Job Cuts Coming
Starbucks Plans 'Significant Changes' to Company's Structure
Starbucks Corp. is planning an organizational shake-up, including
corporate layoffs that will start at top levels, as the coffee chain
tries to reverse stagnant sales and rekindle investors' interest.
"We must increase the velocity of innovation that is relevant to our customers,
inspires our partners, and is meaningful to our business,"
Chief Executive Officer Kevin Johnson said in a memo to employees
viewed by Bloomberg News. "To accomplish this, we are going to make some
significant changes to how we work as leaders in all areas of the company."
The
leadership and organizational changes will begin this week and carry
on into November, Johnson said.
The coffee behemoth is fighting back against fast-growing regional
chains as demand wanes for its signature Frappuccinos. To counter this,
Starbucks wants to speed the arrival of new menu items at its more
than 28,000 cafes and 10,000 U.S. employees. It's also pushing
innovation in other areas including automating its back-of-store
inventory system to reduce waste and let staff spend more time with
customers.
In July
comparable sales increased just 1% in its latest quarter -- far
short of the rapid growth to which investors have become accustomed.
"We have opportunities to better prioritize and move faster," Johnson said. "We
must knock down the barriers in our decision making."
bloomberg.com
Neiman Marcus lender says retailer potentially defaulted on debt
A debtholder of Neiman Marcus blasted the department store retailer over
the transfer of its MyTheresa e-commerce business, which Neiman
disclosed - but did not fully elaborate on - last week. A Neiman
spokesperson did not immediately respond to request for comment. Marble
Ridge also said it believed that Neiman was insolvent when the
transactions around MyTheresa were made "or was rendered insolvent
thereby," and also alleged that the asset transfer "has all the
hallmarks of an intentional or constructive fraudulent transfer." retaildive.com
Lowe's Ellison's New Challenge & Focus
- Closing the Gap With Home Depot
With Home Depot being the #1 choice for the Contractors of America,
you can expect a plan of attack to be launched shortly from Ellison's
team, now that he's gathering them.
For years Lowe's has been focused on the women of the household with
deeper home products and thin lumber and contractors product lines. That
will change shortly as it's the only direction they can take to close
the $32 billion in shortfall in sales, with Home Depot closing 2017
with $100,904 billion and Lowe's closing at $68,619 billion in net
sales.
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That's a huge gap and they'll have to make a huge dent in an entire
market (ie. contractors) to even get close. With 2,152 home improvement
and hardware stores, Lowe's faces Home Depot's 1,980 U.S. stores, 182
Canadian stores, and 122 Mexico stores. So they're almost neck and
neck in store count. So it isn't opening new stores or markets for
Lowe's it's all about stealing existing market share that's been
conditioned over years to shop Home Depot. Good Luck to the new team.
You've got one big challenge in front of you and it will be interesting
to watch. Just a thought -Gus Downing
In Pew survey, women fare better on most
leadership traits
Honest - Ethical - Safe - Respectful Women Fared Better
The Washington Post's Philip Bump
examined its look at the "density" of women in leadership roles,
with university presidents having the most women (a whopping 30 percent)
and chief executive jobs having the fewest (just 5 percent).
But the Pew survey also looks at another interesting disconnect. It
examined the leadership skills people believe women bring to the job -
and the results are both strikingly familiar and somewhat more favorable
to women.
Many respondents to the survey (43 percent) said men and women have
basically similar leadership styles. And among the 57 percent who said
men and women have basically different styles, most said neither is
better: 62 percent expressed no preference for either style.
But do a deep dive into the leadership attributes queried in the Pew
survey, and women fared slightly better on almost all of them. Of
the nine leadership qualities listed for political leaders, men fared
better than women on only one (being willing to take risks); men and
women were equally favored on working well under pressure. And of
the 12 traits listed for business leaders, women fared better on all but
three (risk-taking, being persuasive and making profitable deals). (The
Pew survey is not clear in its write-up on how the list of traits was
selected.)
Thirty-one percent said women were better at being honest and ethical
- a leadership trait 91 percent said was essential for political
leadership jobs - while 4 percent said men were better. Forty-two
percent said women were better at working out compromises,
compared with 8 percent who favored men.
Meanwhile, 89 percent said creating a safe and respectful workplace
was an essential quality for business leaders, and respondents favored
women by far - with 43 percent saying women were better at this
trait and 5 percent saying men were. Some differences were even bigger
but were seen as less essential. Fifty-nine percent said women were
better at being compassionate and empathetic, compared with 4 percent
favoring men, but only 58 percent said it was a critical trait. Other
differences were smaller: 84 percent said providing good pay and
benefits was an essential quality; 28 percent said women were better at
this trait, while 5 percent favored men.
Read more here
washingtonpost.com
Views on Women in Leadership
Many Americans perceive women to exhibit better leadership traits in
a new Pew survey. Also: Consult this to-do list after attending a
conference.
A
recent Pew survey examines leadership skills in both politics and
business and how they intersect with gender, and some of the
findings may be a bit surprising.
Even though men hold the majority of leadership positions in politics
and business, the 4,587 survey respondents said that women fare better
on many skills.
associationsnow.com
It's time to be prepared. Join IAI and
Get Your #MeToo Toolkit
 Investigations
today go beyond just theft. Investigators need to be prepared to help
prevent, as well as investigate the seriousness and sensitivity of #MeToo
incidents and other critical issues (or cases) within your organization.
No matter what role you're in: loss prevention, human resources, risk
management or fraud, you must be ready. IAI is your resource to fully
prepare and equip you with the necessary tools to meet the challenges
associated with sensitive investigations.
Join
IAI to access your toolkit today:
Toolkit resources include topics related to misplaced humor, sexual
harassment, workplace violence, interviewing complainants, victims and
much more.
● Actionable video tips
● Specific rationalizations
● Discounts on classes across the country
● On-demand expert webinars
● Expert educational blogs
● Online training
Walmart sued over claim it discriminated against pregnant workers
Alyssa Gilliam and other pregnant workers at Walmart's Distribution Center #6025
in Menomonie, Wisconsin, were prevented from participating in the company's
light-duty program, which is offered to workers with lifting restrictions. After
failing to reach a pre-litigation settlement in its conciliation process, the
U.S. Equal Employment Opportunity Commission (EEOC) filed a lawsuit on Sept. 20
in the U.S. District Court for the Western District of Wisconsin.
The EEOC said it will seek full relief for the plaintiffs, including back pay
and compensatory and punitive damages. The agency also seeks non-monetary
measures to correct Walmart's future practices.
retaildive.com
NRF to Recognize Levi Strauss & Co. President and CEO Chip Bergh as The
Visionary 2019
Director of Loss Prevention & Security
for GOAT removed from website
Director, Safety and Security for Check
Into Cash removed from website
Michael Kors to rebrand after striking $2.12B Versace deal
Burger chain Sonic to be acquired by Arby's parent company in $2.3B deal
Seasons Kosher Supermarkets files for Chapter 11
AT&T set to open retail store, cafe hybrid
Quarterly Results
Ascena Retail Group Q4 comp's up 4%, net sales up 6.5%, full year net
sales down 1%
 12th Annual New England LP
Expo Brings Together Over 180
LP, Law Enforcement, Vendor Professionals
On Thursday, September 13th, the retail associations from across New England
led by the Retailers Association of Massachusetts Loss Prevention Committee
hosted its 12th annual conference at the DCU Center in Worcester MA.
This
year's event brought together 181 Loss Prevention, Law Enforcement and
Vendor professionals to discuss trends in Analytics, Organized Retail Crime,
Emerging Fraud Trends and local regulatory changes. Bob Moraca, Vice
President of Loss Prevention for the National Retail Federation kicked off
the event with a "state of the union", giving great perspective on our
industry, where it stands and where it's headed.
Detective Mark Solomon from Greenwich CT police department appeared for his
second time at our conference giving an update on skimming and fraud trends
he is seeing. Shanon LaCorte, Assistant Deputy Attorney General, Organized
Crime Task Force, New York State Office of the Attorney General gave an
overview of Operation Sticky Fingers and the investigative steps taken to
close a significant ORC case.
Read more here
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Brendan Fitzgerald presenting Kevin Plante with
the "Distinguished Service Award" |
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Ryan Kearney presenting Ken Spurling of
Sephora with the "Loss Prevention Person of the Year" Award |
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All the News - One
Place - One Source - One Time The D&D Daily respects your time & doesn't
filter retail's reality
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Ethics,
Transparency, and Statutes in Civil Recovery
 By
Stuart Levine, CFI, CFCI
CEO at The Zellman Group
Retail Civil Recovery has been used by retailers in the US since 1987. It has
brought over one billion dollars back to retailers. When properly run within
local, state, and federal guidelines, Civil Recovery can be risk adverse.
Recently, many retailers have experienced a lack of transparency and ethics with
their Civil Recovery providers. Several are now subjected to Federal lawsuits or
have not received the recovery dollars owed them. These situations are a symptom
of rouge service providers who failed to follow Federal TCPA (Telephone Consumer
Protection Act) or did not put ethics and transparency first. In any
retailer/service provider relationship, ethics are non-negotiable and must
always be unyielding.
Each State has clearly defined statutes that outline recovery amounts, special
language required, juvenile guidelines, and delivery instructions. Many of these
statutes have been challenged in the local, state, and federal courts. In each
case the statutes have withstood the challenge. Brick and mortar retailers
continue to experience budgetary restrictions. Civil Recovery has proven to
bring dollars back into the business. Don't discontinue your Civil Recovery
program, simply hold your provider to a higher standard.
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Introducing the
NEW
Tick-R-Tape Tag
A Truly Universal Package Tag
For Big Packages - Small Packages - Soft Packages
Click here to watch a video demonstration of the Tick-R-Tape Tag in action!
 The patent pending Tick-R-Tape Tag is smart, versatile, sustainable, and
economical, with potentially unlimited life, disposable bases, and there is no
need to replace adhesives.
Without our exclusive 2-in-1 handheld decoder, unauthorized detachers set off
the alarm. There is no need for different bases, because of the all-in-one Smart
Base.
It let's you know that 1, 2, or all 3 connections have been made with audible and
visual indicators, when arming.
The Tick-R-Tape Tag is small and sleek, alarms at 95+ decibels, and self-alarms
passing through EAS pedestals! Up to 5-way alarming!
Learn More Here
This is truly the next step in the evolution of the Smart Tag.
Accepting Orders NOW! |
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Wendy's faces lawsuit for unlawfully collecting employee fingerprints
Violates Illinois' biometric privacy law - the strongest in the U.S.
A class-action lawsuit has been filed in Illinois against fast food restaurant
chain Wendy's accusing the company of breaking state laws in regards to the way
it stores and handles employee fingerprints.
The lawsuit was filed on September 11, in a Cook County court, according to a
copy of the complaint obtained by ZDNet.
The complaint is centered around Wendy's practice of using biometric clocks that
scan employees' fingerprints when they arrive at work, when they leave, and when
they use the Point-Of-Sale and cash register systems.
Plaintiffs, represented by former Wendy's employees Martinique Owens and Amelia
Garcia, claim that Wendy's breaks state law --the Illinois Biometric
Information Privacy Act (BIPA)-- because the company does not make employees
aware of how the company handles their data.
zdnet.com
32 Million Shoppers to Use In-Store Scan & Go
Apps by 2023
'Just Walk Out' Shopping & Other Smart Checkout Tech to Reach Over $45B
Transactions by 2023, As Retailers Strive to Eliminate Lines
A new report from Juniper
Research forecasts that retail spend at frictionless payment stores like
Amazon Go will grow from an estimated $253 million in 2018 to over $45 billion
by 2023. Juniper expects most of these transactions to be in convenience
and general stores, with an average transaction value around $30 per visit
throughout the forecast period.
For more insights into the future of stores and how physical retailers are
competing with eCommerce, download our free whitepaper:
Future Stores & the Retailers Building Them.
The new report, Future
In-Store Retail Technologies: Adoption, Implementation & Strategy 2018-2023,
also found that self-scanning apps, an alternative to 'Just Walk Out'
technologies, will be used by over 32 million shoppers by 2023; driving higher
engagement. businesswire.com
Blockchain & Food Safety
Walmart's Veggie-Tracking B.L.T.: Blockchain Lettuce Technology
The giant retailer will begin requiring lettuce and spinach suppliers to
contribute to a blockchain database that can rapidly pinpoint contamination.
 Walmart says it now has a better system for pinpointing which batches of leafy
green vegetables might be contaminated. After a two-year pilot project, the
retailer announced on Monday that it would be using a blockchain, the type of
database technology behind Bitcoin, to keep track of every bag of spinach and
head of lettuce.
By this time next year, more than 100 farms that supply Walmart with leafy green
vegetables will be required to input detailed information about their food into
a blockchain database developed by I.B.M. for Walmart and several other
retailers exploring similar moves.
nytimes.com
New law would give federal gov. right to shoot down private drones inside U.S.
The federal government may soon have the authority to shoot down private
commercial drones flying inside the U.S. The 1,200-page FAA Reauthorization Bill
posted by the House early Saturday morning includes a section titled "Preventing
Emerging Threats" that would give the Department of Homeland Security and FBI
the right to track and down drones that they deem a "credible threat" to a
"covered facility or asset."
nbcnews.com
Statement by Attorney General Sessions Supporting Proposed Legislation to
Counter Unmanned Aircraft Systems
Study: 7.7 million standalone and all-in-one networked/IP cameras will be sold
in the U.S. in 2018, with $889 million in revenues
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How to Set a Quick Follow up
Reminder in Microsoft Outlook
While in Outlook you can select an email that you would like to
be reminded about. All you need to do is drag and drop the email into your
calendar icon. A meeting will appear with your email and its attachments. Then
you just set a date for your reminder. It's a super-easy way to help you manage
your time. |
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Is Using AI for Fraud Protection Keeping Your
Online Stores Safe?
Fighting fraud is a time-consuming task and most online retailers need help
with it. Ecommerce platforms are stepping up to assist their merchants with
AI-driven solutions, but do these AI-only tools provide enough fraud
protection? Here are some factors to consider before opting in to a
platform-provided fraud screening program.
Does the program prevent false-positive
declines?
If the platform's AI automatically declines flagged orders, that could end
up costing you more money than it saves. That's because some of those orders
will be from good customers whose behavior overlaps with that of fraudsters:
ordering from multiple devices in different cities or even countries, making
high-value purchases and requesting rush shipping, and sending purchases to
addresses in multiple locations.
This is why AI works best when it's paired with human analysis to verify
flagged orders, contact customers if necessary, and separate the good
customers from fraud, rather than simply kicking all flagged orders out of
the system.
How well are you protected against new types
of fraud attacks?
AI excels at spotting known fraud indicators, but when new types of fraud
arise that don't match the AI's parameters for flagging an order, they will
simply pass through the system and be approved. Only when humans realize
there's a new type of fraud and give that information to the AI engine will
the AI be able to detect those new indicators.
A more comprehensive approach includes proactive input from fraud analysts
to narrow or eliminate the gap between the rise of new fraud and the
system's ability to screen for it. Screening every order-not just the ones
that raise flags-is also required to build the most accurate and up-to-date
dataset possible for the AI engine to use.
Is the chargeback protection comprehensive?
Some e-commerce platforms offer chargeback protection as part of their
fraud-screening programs to spare merchants the cost of charged back orders
and the related fees (which typically cost about $25 but can cost more,
depending on the processor and their fee structure). This protection can be
a great benefit, as long as you understand exactly what's covered before you
opt in and what the practical limitations are.
The most effective anti-fraud programs are multi-layered and comprehensive
enough to protect your business from false declines, lost customers,
friendly fraud, and new types of fraud as well as known fraud methods. AI
can be a powerful fraud-fighting tool, but it's most effective when used as
one tool among many.
multichannelmerchant.com
Amazon opening 1 million-sq-ft. fulfillment
center in Stockton, CA
Amazon also operates fulfillment facilities in Central and Northern
California, including in Fresno, Newark, Patterson, Sacramento, Tracy and
Vacaville. Since entering California six years ago, Amazon has invested over
$19 billion in the state, including investments in infrastructure and
employee compensation.
chainstoreage.com
Try-Before-You-Buy, eCommerce Style
Lease-To-Own Services Make A Comeback With
Overstock.com |
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It's Not Too Late!
Register for the 2018 CLEAR Conference
October 8-11 in Myrtle
Beach, SC
 This
year's CLEAR Conference promises to be the best ever! We have an outstanding
line-up of speakers and topics, including a presentation by the
Orlando Police Department
on the lessons learned from the Pulse Nightclub Active Shooter Incident.
Other sessions to be presented at this year's conference include
ORC Case Building/Trends/Resources/Tools
with Patrick Fairley, Home Depot;
Advancements in Credit Card Fraud/Identity Theft - D&D Daily ORC
Statistics
with Gus Downing, D&D Daily;
Product Diversion - The Cycle and Flow of Large Scale Product Theft
with Tony Sheppard, CVS.
There's still some room available at the Crown Reef Beach Resort!
They've also extended the conference room rate!
The CLEAR Team hopes you can join us! Take a look at the
agenda! Register now at:
www.clearusa.org
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Blackwood, NJ Husband, wife shoplifted $8,000 in
clothes to ship to Mexico
A husband and wife tried to leave Gloucester Premium Outlets Saturday with their
two young children and more than $8,000 in stolen merchandise stashed in bags
and a stroller, according to township police. Instead of heading back home to
New York City, the two suspects were arrested as they loaded their vehicle with
the goods, after security guards alerted local police on foot patrol at the
shopping center. Jose Morales-Marquez and Pilar Pineda-Sanchez told police they
planned to ship the merchandise to Mexico for resale. They were both charged
with shoplifting, leading an organized retail theft enterprise, and endangering
the welfare of children.
courierpostonline.com
Houston, TX: Stolen and Cloned Credit Cards used by Fuel
Thieves to steal thousands in fuel, 2 Arrested
Police say two men were caught stealing more than a thousand gallons of fuel
using stolen credit card numbers at a southeast Houston gas station. Undercover
Police Officers worked with retailers to track the thieves movements, waiting
for right time to take the suspects down. The thieves had a sophisticated box
truck with several extra fuel tanks enabling them to steal thousands of gallons
of fuel.
khou.com
Millcreek Township, PA: Police need help identifying this
suspect, believed to be tied to over $2,000 Victoria's Secret theft
Millcreek Township Police are looking for the following suspect, believed to be
involved in a retail theft from Victoria's Secret. Police say after reviewing
the footage below, that the suspect took items and placed them into the bags he
was carrying. They say he took around 20 pairs of athletic pants and 30 sport
t-shirts, totaling more than $2,000.
yourerie.com
Corbin, KY: Woman accused of engaging in $1,500
organized crime,
shoplifting at Belk with sisters
Corbin Police arrested a woman after she allegedly shoplifted from Belk with the
help of her two sisters. Saturday, a Belk loss prevention agent saw three women
loading a buggy with clothing. The agent told police the woman bagged the
clothing and then made a run for the front door. The loss prevention agent said
he tried to stop all three, but two of the women got past him. He was able to
stop the third woman by tackling her. A magnet used to remove tags from
merchandise was apparently found in the woman's pocket. The stolen merchandise
recovered consisted of Nike and Polo items, valued at $1,572. Erica faces
charges of second-degree robbery and engaging in organized crime.
wymt.com
 Webster,
TX: Carter's store victim of Strong Armed Robbery/Grab & Run; 11th incident
reported this year
Police are trying to identify two young men caught on camera in a strong arm
robbery at a children's store in Webster. Surveillance video shows the two
suspects, possibly juveniles, casually enter the Carter's store at 1257 W. Bay
Area Blvd. At first, they look like shoppers and grab shopping baskets. Soon,
the assailants try to run out with two bags of merchandise. The store manager
was able to grab one of them. This Carter's store has had 11 cases of
shoplifting since January, according to police. This was the first strong arm
robbery. They got away with $100 worth of clothing.
abc13.com
Waynesville, NC: Help police identify duo accused of
stealing $500 in jewelry from Belk, pulling knife on worker
Glen Rock, NJ: Husband And Wife Duo Get Caught
Shoplifting; thousands of dollars in CVS merchandise recovered
Highland Park, IL: Target reports theft of $1,900 of
Vacuum cleaners
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Shootings & Deaths
Peoria, AZ: Officer Involved Shooting outside
Walmart; Shoplifter fires at Police
 A
man suspected of shoplifting at a Peoria Walmart on Monday evening was shot by
police officers moments after walking out of the store, officials said. The
shooting occurred around 6 p.m., outside the Walmart store near 79th and Peoria
avenues, said Officer Brandon Sheffert, a Peoria police spokesman.
Two officers responded to a report of a shoplifter, he said. As the officers
were driving toward a store entrance, a man fitting the suspect's description
was spotted, Sheffert said. As police began to exit their car and approach him,
he pulled a gun from the back of his waistband and fired at the officers,
Sheffert said. Both officers responded by shooting the man, who was wounded, he
said.
Neither officer was injured and nobody else in the area was hurt. The suspect,
described only as a 20-year-old man, was taken to a hospital with
life-threatening injuries, Sheffert said. No further information on his
condition was available.
azcentral.com
Los Angeles, CA: 2 Robbery Suspects in Custody, 1
Injured After Deputy-Involved Shooting in Compton
The incident began with a report of a robbery at a convenience store in the area
of Rosecrans and Wilmington avenues. Two detectives who were in an unmarked car
in the area heard the robbery call and responded, sheriff's Lt. Rodney Moore
said. The detectives located the suspect vehicle as it left the location, began
following it and requested backup. Then, shortly before 9:30 a.m., the suspects
stopped their vehicle on West Spruce Street, prompting the detectives to do the
same with their car. "Both suspects exited the vehicle -- appears that the
driver exited the vehicle with a firearm, at which time a deputy-involved
shooting occurred," Moore said.
ktla.com
Robberies, Thefts & Incidents
Memphis, TN: Police release photo of suspect in Target
pharmacy robbery
Memphis police now have very clear photos of the man they say robbed a
Target pharmacy over the weekend. Officers say the man seen in the photos
went into the store on Colonial, jumped over the counter and pulled a gun.
wmcactionnews5.com
 Oklahoma
City, OK: Man arrested after chasing Walmart associate with knives after
being caught attempting to shoplift
The Oklahoma City Police reports that Edgar Munoz was arrested on a
complaint of assault with a dangerous weapon. Officers were called to
Walmart Supercenter ,a loss prevention officer at the store met with police
and said that he had observed a man attempting to steal a watch in the
store. The employee approached Munoz and told him to leave the watch alone
and exit the store. Munoz was then walked out of the store. As he was
walking away in the parking lot, he reportedly turned back towards the
employee, brandished two knives and ran straight at the man. The employee
ran into the store and was followed by Munoz. Shortly after, Munoz walked
out of the store.
okcfox.com
Bergen County, NJ: Five Caught, One Sought In Thefts
Of $300,000 In Checks From North Jersey Mailboxes
Snohomish County, WA: Vulnerable small businesses
targeted in 20-plus break-ins
Champaign, IL: Police search for suspect in multiple
burglaries; stole employee's personal belongings at Shoe Carnival, PetSmart,
Express, and Guitar Center
New Orleans, LA: NOPD arrests man linked to string of
New Orleans East business robberies
New Lenox, IL: Not All Retail Thieves Get Away In New
Lenox
Huntington Station, NY: Woman Bites Macy's Employee
After Stealing Clothes
Volusia County, FL: Man attempting to burglarize store
gets stuck on roof
Sentencings, Indictments & Charges
 Update:
Owing Mills, MD: Five charged after failed robbery leads to shooting inside
Owings Mills Target
Baltimore County police said five people have been charged for their part in a
shooting inside a Target in Owings Mills in March following a lengthy
investigation. Officials said surveillance video shows one person shooting
toward two other people inside the Target cafe on Reisterstown Road around 5:40
p.m. on March 12 after a fight started. Detectives said the incident stemmed
from an intended robbery following a planned meet for a sale set up on the
OfferUp app.
wbaltv.com
Northumberland County, PA: Judge gives a man 15 days in
jail after learning he was 'high' at sentencing for retail theft |
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Auto Parts - Rockford, IL - Burglary
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Boost Mobile - Harrisburg, PA - Burglary
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Carter's - Webster, TX - Robbery
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C-Store - Eugene, OR - Robbery
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C-Store - Volusia County, FL - Burglary
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C-Store - Sabine Parish, LA - Burglary
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C-Store - Los Angeles, CA - Armed Robbery/Suspect shot
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C-Store - Lowndes County, MS - Armed Robbery
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C- Store - Nashville, TN - Armed Robbery
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Cellphone store - Benton Harbor, MI - Armed Robbery
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Coin Shop - Weyers Cave, VA - Burglary
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Dollar General - Abilene, TX - Robbery
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Dollar General - Whitley County, KY - Armed Robbery
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Grocery - Eugene, OR - Robbery
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Gun Store - Lakeville, MN - Burglary
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Metro PCS - Houston, TX - Burglary
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Nail Salon - Mill Creek, WA - Burglary
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Restaurant - Concord, NC - Armed Robbery
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Speedway - Concord, NC - Armed Robbery
•
Subway - Upper Darby, PA - Robbery
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Daily Totals:
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12 robberies
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8 burglaries
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1 shooting
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0 killings
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None to report |
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Submit Your New Hires/Promotions or New Position
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Featured Job Spotlights
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Director Loss Prevention
Irvine, CA
The Director of Loss Prevention at Tillys builds and implements policies,
programs, and procedures that control risk, reduce shrink and protect the
employees and assets. The director is responsible for leading and developing LP
team members in the corporate, retail, and distribution centers...
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Vice President, Chief Information Security Officer
Grapevine, TX
The Chief Information Security Officer (CISO) is the GameStop executive
responsible for leading our global information security organization and will
have officer level fiduciary responsibility...
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Vice President, Asset Protection
Columbus,
OH
Oversees and directs all Asset Protection related functions for a
Corporate Office, multi-state distribution centers and large retail store
network. Responsible for enterprise direction and strategy as it pertains to
Asset Protection with a goal of minimizing shrink, reducing loss and maximizing
security and associate safety...
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Vice President, Loss Prevention
Houston, TX
This pyramid head position is responsible for developing and leading this
company's shrinkage reduction efforts and integrating these efforts throughout
the entire organization...
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Project Coordinator (LP Technology)
Dublin, CA
Provides support for all types of LP technology installation
projects, (e.g. new stores, upgrades, remodels, maintenance/repair, etc.).
Serves as the point of contact on all projects as assigned, interfacing with
vendors, field management, and various corporate teams...
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Project Lead (LP Technology)
Dublin, CA
The Lead, Project Coordinator facilitates the development,
implementation, and ongoing execution of multiple Loss Prevention technology
projects, programs and systems. This is accomplished by leading projects from
concept to completion, acting as a subject matter expert, and working
effectively with internal partners (i.e. Store Operations, Store Planning, IT,
HR, Logistics, Purchasing, etc.) and external resources (i.e. vendors, service
providers, etc.) to drive results, and monitoring to ensure all projects meet
scope, timeline, and budget needs...
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Regional Asset Protection Manager
Harrisburg/State College, PA
The Regional Asset Protection Manager will lead their region in Shrink
Reduction, Asset Protection and Safety efforts through an in-depth understanding
of the overall business, effective partnerships and by directing the region with
integrity and professionalism...
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Loss Prevention Market Specialist
Jacksonville, FL
To monitor store locations to detect, investigate and resolve internal and
external situations and circumstances that could lead to or result in losses to
the company. All actions and conduct within the scope of the position must be
performed according to performance standards set by Burke's policies, procedures
and Code of Ethics...
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Loss Prevention/Asset Protection Investigator
Boston, MA
Responsibilities will include but are not limited to:
● Protect the assets of the store as well as the associates and visitors.
● Maintain surveillance of the store via CCTV and conduct physical inspections
including perimeter checks...
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Asset Protection Analyst
Norcross, GA
AP Analyst based in Norcross, GA reporting to the Director of
Asset Protection. This high-visibility role will be responsible for
business-wide security administration, multiple fraud detection programs and
functional communication...
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Regional Loss Prevention Manager
Sacramento, CA
● Develops and implements shrink reduction strategies and action plans for their
coverage region and for individual stores as needed
● Creates and conducts training sessions at the regional, district, and store
level to educate and bring awareness to loss prevention and shrink related
topics...
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Regional Loss Prevention Manager
Atlanta, GA
● Develops and implements shrink reduction strategies and action plans for their
coverage region and for individual stores as needed
● Creates and conducts training sessions at the regional, district, and store
level to educate and bring awareness to loss prevention and shrink related
topics...
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Asset Protection District Manager
Chicago, IL
The Asset Protection District Manager will lead the District in
shrink reduction and profit maximization efforts. The position will proactively
seek to bring economic value to the company, promoting profitable sales and
world class customer service while ensuring a safe place to work and shop...
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Featured Jobs
To apply to any of today's Featured Jobs, Click Here
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Today's
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Submit Your Group LP Selfie and Group Vendor
Selfies Today!
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Your Team: 13 Types of People
You Need, Improve Comradery,
Build a Team You Can Rely On
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Surveys show that happiness at work significantly improves
performance and productivity. It translates into higher energy levels, better
reviews, faster promotions, higher wages, better health and overall a better
environment. While it shouldn't be surprising it often times needs to be
remembered. When fellow executives are unhappy for long periods or with their
co-workers it needs to be addressed because productivity and overall team health
will suffer. Attitudes are contagious and happier teams produce more and have
better results. Is your team happy?
Just a Thought,
Gus
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