2019 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

The NRF Cyber Security & LP's Role

Cybersecurity threats have become so ingrained in our everyday lives and business that it's hard to remember a time when it wasn't front-page news and top of mind for retailers. LP and IT Security continue to converge, with many LP executives now managing e-commerce fraud, heavily involved in data breach teams, and focusing more on overall enterprise risk. The National Retail Federation has responded by fully integrating cybersecurity into the agenda at NRF Protect. In this interview, its leaders discuss some of the emerging threats retailers face and how LP and IT are working together to stop them.

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Quick Take 17 with Dr. Read Hayes, LPRC
 

Dr. Read Hayes chats with Joe and Amber about the Loss Prevention Research Council's explosive growth in recent years, what he thinks Total Retail Loss looks like for the industry, and what everyone really wants to know... where do those white Lab Coats come from?

ALTO US Announces Appointment of
New COO, Board Members

New leadership brings diverse experience, guidance, and direction to the ALTO team

MIAMI, FL - ALTO US, an innovative technology provider in the retail and supply-chain asset protection industry, has announced the appointment of a new chief operating officer and two new board members, bringing diverse experience, and exciting new guidance and direction to the ALTO team.

Ray Adams has been named as ALTO Alliance Chief Operating Officer (COO).

Ray Adams most recently served as senior vice president of retail operations, strategy, and analytics for the sales and marketing firm Acosta. He has also held leadership positions with increasing responsibilities at companies such as Mattel where he served as director of strategic planning, MOSAID as director of strategic planning and development, director of performance excellence and customer quality at TXU energy, and other U.S. and internationally-based positions with the Boston Consulting Group, KPMG, and Bennett Brooks among others.

Ray holds an MBA from the Wharton School (UPenn), a Master of Engineering from Imperial College London, and is a Fellow of the Institute of Chartered Accountants in England and Wales (ICAEW).

ALTO is also pleased to announce Bob Hull and Stefan Weitz as new board members.

Bob Hull is currently founder and CEO of Integrity Strategic Solutions, an advisory services firm leveraging finance and business management expertise. He was formerly chief financial officer at Lowes Home Improvement, where he served for more than 17 years. He holds a Bachelor of Science in Accounting and a Bachelor of Arts in Business Administration and Management from the University of North Carolina at Charlotte.

Stefan Weitz is currently founder and managing director at Indefinite Horizon, LLC, a holding and investment company. He was formerly at Microsoft where he was one of the founding members of the Bing search engine and built other products and services used by over 1 billion people during his 18 years there. He most recently was Executive Vice President at Radial, Inc. where he led technology and product. He holds a Master of Arts in Political Science and Physics from Gonzaga University.

Karl Langhorst, ALTO's EVP Operations said, "I am pleased to welcome Ray, Bob, & Stefan to the ALTO U.S. team. Their extensive experience mirrors the innovative and diverse business expertise that ALTO is committed to delivering to our client partners."

About ALTO US
ALTO is a technology-based solutions provider who has developed a unique model that improves enterprises profits by leveraging data, processes and people to reduce shrinkage, to increase productivity and to improve logistics operational efficiency. www.alto.us.

Retail & Hospitality ISAC Announces New Board Members
from Gap Inc., Hyatt and PVH Corp.

April 12, 2019- Washington, DC- The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) announced new additions to its Board of Directors: Adam Hirsch, senior vice president and head of information security for PVH Corp.; Andy Caspersen, chief information security officer (CISO) for Gap, Inc.; and Benjamin Vaughn, vice president and CISO for Hyatt.

"We welcome our new board members who represent our ever-expanding community in the hospitality and retail industries," said Suzie Squier, president of the RH-ISAC. "As a membership organization, the RH-ISAC relies on its Board of Directors to contribute their strategic guidance in the planning and prioritization of objectives and activities that position us as the information sharing and analysis center of the retail and hospitality industries."

Gap Inc. is a founding member of RH-ISAC. Andy joined Gap Inc. in 2019 and brings more than two decades of experience to Gap Inc., including security leadership positions at major financial institutions and advising Fortune 500 companies on cybersecurity matters. Most recently, he was part of Ernst & Young's cybersecurity advisory practice. Prior to that, he served as the first chief information security and privacy officer for Charles Schwab Corporation. Andy began his career in security at Price Waterhouse LLP.

Hyatt has been a member of the RH-ISAC since 2016, including participation in the Gaming and Hospitality Cybersecurity Alliance since its inception. The Hyatt Cyber Security team is committed to proactive intelligence and information sharing to improve capabilities and mitigate risks to the industry. With more than 20 years of experience in the information security and physical security fields, Benjamin is known as an eloquent advocate for increased awareness of transnational terrorist and advanced persistent threat actors in enterprise computing environments. Prior to Hyatt, he worked in the physical and cyber security functions at United Airlines for 13 years. He is a previous alternate board member and founding member of Aviation ISAC.

PVH Corp. has been a member of the RH-ISAC since 2015 and is committed to sharing best practices and threat information to proactively support retailers. With 18 years of experience in the security industry, Adam has worked in information security leadership roles in retail apparel, international banking and professional services firms, and currently at PVH Corp. Prior to that, Adam worked for KPMG US where oversaw the security architecture and incident response teams for KPMG's internal security group.

About RH-ISAC
Formed in 2014, the Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) operates as the trusted community for sharing sector-specific cyber security information and intelligence. The RH-ISAC connects information security teams at the strategic, operational and tactical levels to work together on issues and challenges, to share practices and insights, and to benchmark among each other - all with the goal of building better security for the retail and hospitality industries through collaboration. RH-ISAC currently serves retail, hotels, restaurants, gaming and other consumer-facing entities.


EU Regulators Face GDPR Avalanche
Countries with the highest number of privacy breach notifications received since May 25, 2018.

European regulators are struggling to keep up with the big increase in corporate data breach notifications since the European Union privacy law took effect last May.

Faced with the threat of high fines for noncompliance, companies that do business in the EU appear to be playing it safe and notifying authorities of many minor events that might not be subject to the rules.

The number of breach reports that European authorities receive from companies, combined with consumer data protection complaints, have risen 40% to 60% since May 2018. cmail20.com

Ethics guidelines for trustworthy AI published by European Commission
The European Commission's High-Level Expert Group on AI has published its Ethics Guidelines for Trustworthy AI, which sets out seven key requirements to ensure that artificial intelligence systems are lawful, ethical, and robust from both a technical and social perspective, and warns specifically of critical concerns about biometric identification.

The 41-page document was composed based on the first draft guidelines published in December, 2018, and more than 500 comments received during open consultation. It presents chapters on the foundations of trustworthy AI, realizing trustworthy AI, and assessing trustworthy AI, which set out a framework taking in the ethical principles of respect for human autonomy, prevention of harm, fairness, and explainability, along with the seven key requirements.

In a section on "(e)xamples of critical concerns raised by AI," the identification and tracking of individuals is specifically addressed. biometricupdate.com

Co's Finally Recognizing Cyber as Critical Enterprise Risk
More Clients Buying Cyber Coverage: Marsh
Property Insurers No Longer Willing to Cover Business Interruptions
Five years ago, not many U.S. companies were buying cyber insurance. Part of the problem was they had a hard time quantifying how large a risk they faced. And the cost-benefit associated with transferring the exposure to insurers wasn't clear.

The number of all Marsh U.S. clients buying cyber insurance doubled to 38% in 2018 from 19% in 2014, according to the firm's Cyber Insurance Trends report.

Marsh's customers are also purchasing policies with higher limits - average limits purchased by its U.S. clients rose 11% in 2018, to $20.9 million. Among companies with more than $1 billion in revenue, the average limit increased by more than 25%, to $62.4 million.

Why are more organizations buying coverage? For one, Marsh says, insurers are more carefully circumscribing property, casualty, and cyber insurance policies. "Property insurers, for example, are generally no longer willing to provide coverage for business interruptions caused by network intrusions," according to the Marsh report. "Those losses are increasingly expected to be covered under cyber policies."

Second, according to Marsh, industries like manufacturing and logistics are finally getting onboard, in the wake of the severe economic and operational disruptions caused by the 2017 WannaCry and NotPetya malware attacks. Those threats, coupled with high-profile ransomware incidents "have made clear that cyber threats have evolved ... to now include business and supply chain disruption," Marsh said.

However, the fastest-growing segment of cyber insurance clients has been those industries most at risk of data breaches and thefts. Purchases grew the most among hospitality and gaming (67%) and education (34%) organizations in 2018.

"Recent events have demonstrated that the significant amount of [personally identifiable information] held by these companies makes them attractive targets for cyber-attackers, and thus vulnerable to significant losses and liability costs," according to Marsh.

A Buyers Market?  The good news is that pricing is staying close to flat.

"Pricing ... remains competitive thanks to a commensurate increase in supply," according to Marsh. In the fourth quarter of 2018, average pricing for cyber insurance coverage actually fell by 0.6%, the insurer said.
While the cyber insurance purchasing trends suggest organizations are finally recognizing the need to view cyber as a critical enterprise risk and to understand the scope and value of their cyber-risk exposures, there is still plenty of uncertainty in cyber coverage. cfo.com

SAST Hosts First Live Hackathon at ISC West
Security and Safety Things (SAST)
A Bosch IoT startup, hosted the first-ever live hackathon at ISC West on the 10th and 11th of April in the Sands Expo Center, Las Vegas. The two-day event featured three teams racing against the clock to create the most deployable application for an American football stadium using the new Security and Safety things system, SAST OS (Operating system).

Teams were provided with Google pixel phones, reference cameras and appropriate APIs and development kits, including a video API, control API and a web server API. From there, they were tasked with developing creative solutions that would inspire new use cases and generate business insights, through the use of SAST OS. Submissions were reviewed by Jim Coleman, Convergint; Staffan Grundström, Securitas; and Markus Berger-de León, Partner McKinsey & Company.

The goal of the challenge was to develop apps, but also to show the industry how easy apps and solutions can be developed using SAST OS. Furthermore, the hackathon provided valuable feedback that will impact future development of SAST OS and the software development environment.

SAST believes that the ecosystems and framework they have created will soon be a powerful standard for developers, integrators and hardware manufacturers alike. The hackathon showcased the ease of use of the system overall, and will act as a starting point for future innovations / developments.

The SAST OS promise: Executable apps within two days sast.io

Bill introduced in U.S. Congress to regulate machine learning algorithms

By the Numbers: How False Declines Cost Merchants Now and in the Future
In December of 2018, Riskifed commissioned a survey of 5,000 individuals, 18 years and older, across all 50 states, Puerto Rico, and Washington, D.C. We asked more than 30 questions, covering everything from how online purchases are made and on what devices, to consumer experiences with fraud and declines, to cart abandonment and merchant loyalty. While the survey had some far-reaching implications (which can be read here), the results also tell a serious story about the costs of false declines.

In total, the survey results highlight why it's so important for merchants to be aggressive in approving good orders and avoiding fraud. Incorrectly declined shoppers are quick to move to a competitor and hesitant to return to the declining merchant. While it's understandable that merchants are cautious about approvals for fear of fraud, the flip side-turning away hard-won customers-is at least as damaging.

That double-edged sword means merchants need to be as accurate as possible in their decisions. Failing to do so usually means declining good customers, which has long-term implications for e-commerce merchants.

Perhaps the biggest conclusion from all this data is that while it's never been easier to be a consumer, it's never been harder to be a merchant. As shoppers take advantage of seemingly endless purchase and fulfillment options, the divergence from the traditional route imposes enormous new pressures on merchants-in staffing, logistics, internal systems and, of course, fraud. Read more: cardnotpresent.com

Amazon is Listening to Alexa Voice Recordings to Improve Algorithms

Ace Hardware Rolls Out E-Commerce Delivery Service

Wayfair kicks off Way Day online sales event with road trip

Better B2B eCommerce More Important Than Price: Survey

Can Digital ID Keep Up With Online Liquor's Sales Boom?

Younger Generations Embracing E-Gift Cards

College Park, MD: Police Officer fires on ORC Suspect's car
as it attempts to run her down
Authorities say a police officer in a suburb of Washington, D.C., didn't wound anyone when she fired her weapon at an approaching car carrying suspected shoplifters. Prince George's County Police Chief Hank Stawinski told reporters that the shooting happened Thursday after the officer tried to confront the suspects outside a Home Depot store in College Park, Maryland. The Washington Post reports the officer had followed two people out of the store after a manager reported them stealing hundreds of dollars in merchandise. Police department spokeswoman Jennifer Donelan said the officer feared for her life when the car, carrying two suspects and a third person, started coming toward her. cbslocal.com

Tulsa, OK: Bakery Owner busted for stealing ingredients from Sam's Club
Since 2013, Libby Morley has owned ‘OK Cookie Momster' in Tulsa, but now she's accused of stealing products to help fuel her business. An affidavit obtained by KJRH, an employee at Sam's Club noticed Morley with 24 bottles of vanilla and noted that she was acting suspicious. After checking inventory records, the club told police that they did not sell 24 bottles of vanilla that week. Following an internal investigation, authorities determined that there were several other incidents where Morley did not pay for items.

From Oct. 8 through Nov. 12, the store alleges that Morley stole a total of 126 packages of butter, nine bags of chocolate chips, nine packages of cream cheese and 24 bottles of vanilla. She was arrested on a complaint of felony larceny. "I deny the allegations against me. This is a misunderstanding. I'm working to clear my name," Morley said in a statement. kfor.com

Update: Sydney, AU: 8th person charged for stealing more than $1M
of baby formula, shipping it overseas' as part of family-run syndicate
An eighth person has been charged over the theft of more than $1million worth of baby formula. A 22-year-old woman was arrested at Sydney's Silverwater prison on Thursday morning for allegedly stealing the formula and sending it overseas. Seven other people - including four from the same family - have been arrested since police seized 4,000 tins of formula during raids on two northwest Sydney homes in August. The gang allegedly used a network of thieves who delivered the goods to locations in Carlingford before it was sold overseas. The 22-year-old woman will face Parramatta Local Court later on Friday charged with 10 counts of larceny and participating in a criminal group - contribute to a criminal activity. dailymail.co.uk

Jamaica: Pawnshop's Top Employee busted for connection to stolen goods and Gang Activity
 

Submit Your New Hires/Promotions or New Position

Featured Job Spotlights

	District Loss Prevention Manager Eastern PA/NJ The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Team Leaders and Associates. This role has oversight and responsibility for approximately 15-20 store locations...
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	Manager, Regional Asset Protection Denver, CO You will be accountable for execution of asset protection programs within an assigned geographical area. You will be key in assessing and reporting AP vulnerabilities, developing strategies to address vulnerabilities, have a high attention to detail and use critical thinking and good judgement to help make decisions and formulate solutions to work-related concerns...
	Regional Asset Protection Manager Mid-Atlantic Region The successful candidate will be responsible for the management of the Asset Protection function in their assigned area. Guide the implementation and training of Asset Protection programs, enforcement of policies and procedures, auditing, investigations and directing of shrink reduction efforts...
	Manager, Asset Protection Fraud & Investigations Westchester, IL The Manager of Asset Protection Fraud and Investigations is responsible for the global enterprise hybrid -ecommerce, digital product and traditional fraud investigation program. Primary responsibilities include conduct and manage analytically driven fraud and loss investigations, evolve fraud mitigation platforms and initiatives; manage a team of ecommerce analysts and internal investigators, maintain case management and financial fraud reporting metrics...
	AP Supervisor Middleton, WI An individual who is committed to safeguarding the assets of our brand through the education and training of associates, implementation of effective policies and the leveraging of existing and new technology. This position will be responsible for: ● Maintaining the safety and security and overseeing the Asset Protection offices at our Middleton and DeForest campuses...
	Regional Investigator Westlake Village, CA This Regional Investigator will support Guitar Center's largest region of stores while influencing and partnering with field leadership across districts and working closely with seasoned AP leaders. Under new leadership, the role of Regional Investigator will have the opportunity to contribute to redefining the department enterprise wide while building their own LP/AP skills...
	Area Loss Prevention Specialist San Francisco Bay Area We are currently looking for an Area Loss Prevention Specialist to join our team in San Francisco Bay Area. This position is responsible for conducting employee investigations, responding to and providing guidance during critical incidents, and assessing new/current retail store locations...
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	Area Loss Prevention Manager Northern California Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...
	Area Loss Prevention Manager - Seattle, Portland or Salt Lake City Seattle WA, Portland OR, Salt Lake City UT Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores...
	Field Manager, Asset Protection (Northeast & Midwest) New York, NY| Poughkeepsie, NY | Parsippany, NJ Recruiting a Field Manager, Asset Protection to support our Northeast & Midwest HD Supply Construction & Industrial locations. This role will be based in the Greater New York area...

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