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The U.S. Crime Surge
The Retail Impact
Organized iPhone Thefts Reshaping
Retail Landscape
Stolen iPhones fuel global resale pipeline, say retailers
A surge in mobile phone theft,
driven largely by organized criminal groups targeting iPhones, is
reshaping the global retail landscape.
Rising mobile phone theft is reshaping retail economics and store
operations, with stolen iPhones moving quickly through international
resale routes despite tougher on-device security.
UK retailers estimate shoplifting losses at a record £2.2bn in
2023/24, while police say London alone recorded roughly 80,000 stolen
phones last year—pressure that translates into higher costs, new
security routines and strained staff morale.
Rising costs and store responses
For retailers, mobile phone theft sits within broader “retail shrink”.
US data show shoplifting incidents and dollar losses have climbed
markedly since 2019, echoing trends reported by British chains.
The Co-op Group, for example, booked £80m in retail crime losses in
2024—over half its adjusted operating profit—underscoring how theft
pressures pricing and investment decisions.
Stores are reacting with higher-touch controls on high-value products:
locked cases, staffed access to phone displays, and tighter entry
management at peak times.
Yet these measures carry trade-offs. Consumer surveys show that a
notable share of shoppers walk away or switch retailers when faced
with locked merchandise, and analysts warn that over-securing can
depress sales or push customers online.
Front-line conditions are also changing. Industry surveys describe
increased threats and abuse towards staff as they manage theft-prone
categories, and UK retailers collectively report more than 20 million
theft incidents a year.
These trends contribute to stress, absences and turnover, adding
hidden costs beyond the lost stock.
retail-insight-network.com
The UK's 'Safer Business Action
Week'
Law Enforcement Worldwide Battling
Retail Crime
UK: GMP supporting retail crime blitz as part of Safer Business Action
Week
GMP is supporting this year’s Safer Business Action Week, which
will see a targeted focus on tackling retail crime and shoplifters
across our districts.
Organised by the National Business Crime Centre (NBCC), the targeted
initiatives saw more than 750 arrests made across the country last
year, seeing neighbourhood teams, local partnerships, and store
security working together to tackle prolific offenders and share best
practice.
Within Greater Manchester, officers will be focusing on hotspot
areas, including retail parks, shopping precincts, and town centres.
Teams will be proactively working to arrest offenders, provide crime
prevention advice, and provide reassurance for workers and shoppers
alike.
Retail crime remains a focus for GMP, with teams taking part in multiple
days of action throughout the year, and constantly reviewing the best
ways in which to tackle shoplifting and business-related offences.
Throughout this week, multiple tactics will be deployed to tackle retail
crime, including high-visibility patrolling,
visits to stores, and the use of Live Facial Recognition technology.
The LFR deployment is a new tool that we are utilising to locate those
wanted for offences and who are on a pre-set watchlist – with any images
taken deleted within seconds.
gmp.police.uk
UK: Working together to tackle retail and business crime
We’re supporting the National Business Crime Centre’s Safer Business
Action (SaBA) Week, which starts today and runs until Sunday 16
November. This national initiative brings together police forces,
local authorities, and business partners to tackle retail crime and
anti-social behaviour affecting businesses and frontline workers.
Throughout the week, officers will be visiting local businesses,
retailers, and hospitality venues across Derbyshire to raise awareness
of business-related crime and share practical prevention advice. This
includes guidance on shop security, deterring theft, and protecting
staff from abuse or violence.
Business crime can take many forms, including shop theft, non-payment
in restaurants, staff theft, burglary, and aggressive behaviour towards
workers. Many incidents go unreported, and we’re encouraging
businesses to report crimes to help us build a safer and more supportive
environment.
While SaBA Week highlights this important issue, our commitment to
tackling business and retail crime continues all year round. Our
officers work closely with local businesses throughout the year to
provide support, share prevention advice, and respond to incidents that
affect staff, customers and the wider community.
derbyshire.police.uk
Birmingham halved its homicide rate without National Guard intervention
Study Says Small Maine Town is ‘Most Burglarized’ in State

From the Battlefield to the Sales
Floor:
Why Veterans Excel in Retail Loss Prevention
By
the D&D Daily staff
As retailers continue to face mounting challenges from organized retail
crime, workplace violence, and evolving cyber-physical threats, many are
looking to an experienced and proven talent pool for leadership —
America’s veterans and former military personnel.
Those who have served in the armed forces often transition naturally
into the fields of loss prevention, asset protection, and security
management. The reasons go well beyond discipline and structure.
Veterans bring a mission-driven mindset, an understanding of situational
awareness, and an ability to lead under pressure — all qualities
essential to protecting people, property, and profits in today’s retail
environment.
In the military, success depends on assessing risks, executing plans
with precision, and maintaining team cohesion in fast-changing
situations. In retail LP, those same principles apply. Whether
it’s managing a high-stakes investigation, leading a store response to a
robbery, or deploying technology to prevent theft, veterans are trained
to analyze threats, adapt quickly, and operate calmly under stress.
Leadership and communication are other key strengths. Former
military leaders are accustomed to motivating diverse teams, working
collaboratively across departments, and holding themselves and others
accountable — attributes that translate directly to running successful
LP programs and building partnerships with operations, HR, and law
enforcement.
Retailers also benefit from veterans’ familiarity with technology and
protocols. Many bring experience in surveillance, intelligence
gathering, and logistics — all increasingly critical as LP teams
integrate AI, video analytics, and data-driven solutions into their
operations.
Beyond skill sets, hiring veterans supports a broader culture of
service and loyalty. These individuals have already demonstrated
integrity, resilience, and commitment to mission — traits that foster
trust across the organization.
With the retail industry prioritizing both safety and leadership
continuity, veterans continue to stand out as an invaluable
resource. By recruiting and promoting them into LP and security
leadership roles, retailers aren’t just filling positions — they’re
strengthening the backbone of their protection strategy with proven,
battle-tested leaders.
Record-Breaking Holiday Sales Coming?
Holiday sales to top $1 trillion for the first time: NRF
Consumers are expected to spend an
average of $890 each, marking the second-highest amount in the survey’s
23-year history.
Retail sales during November and December are expected to reach $1
trillion for the first time, according to the National Retail
Federation.
That translates to growth of between 3.7% and 4.2% year over year
during the two-month period. That compares to a 4.3% increase in
2024, when holiday sales reached $976 billion.
Consumers will spend an average of $890.49 each over the holiday,
constituting the second-highest amount in the 23-year history of the
survey. The NRF’s calculations exclude automobile dealers, gasoline
stations and restaurants.
“American consumers may be cautious in sentiment, yet remain
fundamentally strong and continue to drive U.S. economic activity,”
Matthew Shay, NRF president and CEO, said in a statement. “We remain
bullish about the holiday shopping season and expect that consumers will
continue to seek savings in nonessential categories to be able to spend
on gifts for loved ones.”
retaildive.com
As AI Explodes, Nordstrom Leans Into
Human Connections
In an AI world, Nordstrom is leaning into human care
AI has a role to play, but when
customers “really want the face-to-face, eye-to-eye, voice-to-voice
connection,” the retailer is there to meet the need, Nordstrom’s Heather
Bissell said.
Nordstrom’s overall sales continue to grow, and Heather Bissell thinks
she knows the driver: customer experience. The senior director of
customer care at Nordstrom says what sets the retailer apart is human
care. That doesn’t mean that Nordstrom isn’t investing in AI or
technology, but it’s keeping humans in the forefront, Bissell said.
“The biggest thing for us is really about the human connection,”
Bissell told sister publication CX Dive at the Reuters Customer Service
and Experience East conference Tuesday in New York City.
AI can handle an aspect of personalized care, she said. “But when
you really want the face-to-face, eye-to-eye, voice-to-voice connection,
at Nordstrom, that is what we do really well, whether it is in the
store, on the phone, chat, email, social media. Just across the board,
it’s about really making people feel special and validated.”
retaildive.com
New Study: Heat Exposure Increases Risk of Work Injury
Their conclusion was: “Heat exposure
increases the overall risk of work injury, an effect consistent across
nearly all major industries.”
Ikea profits take a hit from tariffs, affordability effort
Consumer sentiment slumps to 3-year low on shutdown, economy fears
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Strengthen Retail Security and Enhance Workplace Safety
with Off-Duty Law Enforcement
Discover how off-duty law
enforcement enhances safety and
deters crime while protecting employees and assets.
Retailers are under more pressure than ever to prevent theft, ensure
employee safety and maintain business continuity across stores. Criminal
activities are on the rise, and they can severely disrupt operations,
leading to financial losses and a tarnished reputation. Workplace
security not only safeguards assets and sensitive information but also
protects employees and visitors, fostering a safe and productive
environment.
Hiring
off-duty law enforcement is a proven way to level up your retail
security strategy. Off-duty personnel are uniquely positioned to deter
criminal activities, respond swiftly in emergencies and provide an added
layer of protection. By integrating off-duty law enforcement into your
security strategy, you can create a safer, more secure workplace
environment.
Protos Security's workplace security blog explores ways that
off-duty law enforcement can benefit retailers and increase workplace
safety by:
-
Creating Safer Store
Environments: Law enforcement provides a strong visual deterrent and
offers peace of mind to both employees and shoppers.
-
Deterring Theft and
Workplace Threats: Regular patrols, surveillance and expert situational
awareness reduce the risk of crime before it starts.
-
Responding Swiftly to
Emergencies: Off-duty law enforcement react quickly to high-stress
situations, minimizing harm and restoring order with calm precision.
When you need trained law enforcement,
Protos Security offers second- to-none coverage through the nation’s
largest off-duty law enforcement network. With 60,000 off-duty personnel
and more than 1,400 agencies, we provide expertise when and where you
need it.
Want to reduce shrink, strengthen operations and keep your workplace
secure?
Learn More Here
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'Tis the Season for More Cyberattacks
Retailers Urged to Brace for Cyberattack Surge During the Holiday Season
By
the D&D Daily staff
As retailers gear up for the busiest shopping period of the year,
cybersecurity experts are warning of a parallel surge—one that plays out
behind the screens. The holiday season consistently sees a spike in
phishing, ransomware, credential-stuffing, and point-of-sale (POS)
attacks targeting retailers large and small.
The reasons are simple: higher online traffic, seasonal hiring, and
the rush to meet demand create ideal conditions for cybercriminals.
According to multiple industry reports, retail remains one of the top
five most-targeted sectors for cyberattacks, with incidents increasing
by as much as 30% between November and January in recent years. Threat
actors know that retailers are often stretched thin, with IT and Loss
Prevention teams focused on physical security and store operations.
Experts advise retailers to take immediate steps to shore up their
defenses before peak season. That includes reviewing access
permissions for seasonal employees, enforcing multi-factor
authentication, and ensuring that all POS terminals, self-checkout
systems, and connected devices are updated with the latest security
patches. Network segmentation—isolating POS systems from customer Wi-Fi
and other business networks—remains a simple but often overlooked
safeguard.
Phishing remains the leading entry point for many retail breaches,
and cybercriminals increasingly use convincing order confirmations or
shipping-delay messages to trick employees into clicking malicious
links. Security awareness training can be especially effective if
conducted now, before temporary staff join the front lines.
Retailers are also encouraged to test their incident response plans—verifying
who must be contacted in the event of an intrusion and ensuring backups
are secure and recoverable. Coordination between Loss Prevention, IT,
and store operations is crucial; the faster an organization can detect
and isolate suspicious activity, the less damage it will sustain.
With consumer trust and brand reputation on the line, a single breach
can quickly overshadow a successful holiday quarter. As one
cybersecurity analyst put it, “Retailers can’t afford to treat
cybersecurity as an afterthought during the holidays—it has to be part
of the playbook.”
Mandatory Employee Phishing Training
Helps
What keeps phishing training from fading over time
When employees stop falling for phishing emails, it is rarely luck. A
new study shows that steady, mandatory phishing training can cut
risky behavior over time. After one year of continuous simulations
and follow-up lessons, employees were half as likely to take the bait.
The research, carried out by teams from various universities, offers a
look at how behavior changes when training never stops.
Why long-term training matters
Phishing still kicks off most cyberattacks, and awareness training is
standard practice. Still, many companies wonder if it actually works.
The study followed more than 1,300 employees across 20 companies over
a 12-month period to find out what works when phishing simulations
are repeated regularly and backed by mandatory training.
Each employee received a series of simulated phishing emails during the
year. When someone took an unsafe action, such as clicking a malicious
link, the system assigned a short mandatory training session before the
person could return to work. More than 13,000 phishing emails were sent
in total, each one designed to test different psychological cues such as
urgency, curiosity, or helpfulness.
By the end of the experiment, employees were making far fewer
mistakes. Unsafe clicks and submissions dropped by roughly half within
six months and then stabilized near the industry average for
organizations that use ongoing training. The findings suggest that
repetition and timing matter more than the format of the lessons
themselves.
helpnetsecurity.com
Do Businesses Have the Infrastructure
to Support AI Surge?
AI agents worsen IT’s capacity crunch: S&P Global
An infrastructure overhaul to
support agentic systems is underway, bringing with it a new set of
capacity demands and security considerations.
Enterprise demand for AI agents is driving significant changes in
infrastructure needs, according to an S&P Global report published
Wednesday.
“Agentic systems consume significantly more IT capacity than chat-based
systems as they break free of human pacing and launch multiple prompts
and cascade into other agents,” S&P Global said in a release
accompanying the report.
GPU shipment projections from leading suppliers have increased more than
500% for the 2025-2026 period compared with initial estimates released
in 2023. The rapid investment growth comes as most organizations aim to
deploy agentic tools.
As more enterprises actively pursue agentic AI adoption, the
infrastructure considerations needed to support the technology are
coming into clearer view.
cybersecuritydive.com
Wi-Fi signals may hold the key to touchless access control
Conduent warns of further financial fallout from cyberattack |
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The Holiday of AI Shopping?
AI shopping tools are evolving, but are they ready for the holidays?
Most consumers are open to
generative AI-powered guidance, but only 3% say they will start their
shopping journey with a ChatGPT-type search, according to Coveo
research.
Many consumers are interested in AI shopping tools ahead of the holiday
season, with about 7 in 10 saying they are open to using generative
AI guidance, according to a survey released last week by Coveo. More
than one-third say they have already used it.
Respondents’ top use cases for generative AI tools are comparing
products, getting budget-based recommendations, and learning more
about what they’re buying, according to the survey of 6,000 people
across the the U.S., the U.K., Australia and New Zealand.
When customers start shopping for a product or gift, nearly one-third
start with a search engine and nearly one-quarter look to Amazon or
another marketplace, according to the Coveo study. In comparison,
only 3% start with an AI assistant-powered search like ChatGPT.
While consumers express curiosity about generative AI shopping tools,
traditional product discovery methods are still the norm.
People are still turning to human-curated sources for recommendations,
particularly when it comes to choosing gifts, according to Terra
Higginson, a principal research director at Info-Tech Research Group.
customerexperiencedive.com
Early Holiday Shopping Boosts October
Online Sales
Adobe: Holidays helped drive almost $89B in October online spending
Online consumers in the U.S. got an early start to the holidays
in October to the tune of $88.7 billion.
Adobe is sharing new Adobe Analytics e-commerce data for October 2025
indicating U.S. consumers spent $88.7 billion online in the month of
October 2025, up 8.2% year-over-year. Mobile drove the majority
of online spend with a 51.4% share ($45.6 billion, up 11.6%
year-over-year) compared to desktop shopping.
In addition, "buy now, pay later" installment spending drove $7.1
billion in spend (up 7.6% year-over-year). The data also reveals
three e-commerce elements that helped prompt some U.S. consumers to
begin their digital holiday shopping before Halloween. They were
Amazon’s Prime Big Deal Days fall online sales extravaganza, increasing
use of generative AI as a shopping tool, and growing consumer reliance
on social media and influencers for product discovery and education.
chainstoreage.com
Amazon stretches Black Friday week into 12 days of deals |
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Seal Beach, CA: Four young men wanted for an aggressive theft at a
beauty supply store in coastal O.C.
Four
suspects, all young men/juveniles, walked in to the Ulta Beauty store at
12300 block of Seal Beach Boulevard, on Nov. 7., at around 6:40 p.m.
They were not there to buy makeup! The suspects were there to steal
expensive beauty products. Even worse they threatened a store employee
with pepper spray, according to the Seal Beach Police Department. The
police posted two surveillance videos and several pictures of the young
men on their Facebook page. They also posted this warning to the
suspects: We have quite the following and hitting the “SHARE” button
is about as easy as getting a job which, judging by the felonies you’re
committing, may not be on your radar at the moment. What is on the
radar, is you. Congratulations, now you have our attention. Especially
the guy in the light blue zip up. Make better life choices, or we’ll
make them for you.
newsantaana.com
Boca Raton, FL: Woman Arrested Twice in One Week for $1,400 Organized
Retail Theft
Greencastle, PA: Chambersburg man arrested after allegedly breaking into
historic Greencastle drug store, stealing over $1,500 in pills
Brookfield, WI: Brookfield Kohl's retail theft; police seek 2 female
suspects
St Catherines, ON, Canada: Niagara Police lay over 20 charges in retail
theft probe
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Shootings & Deaths
Linden, NJ: Man Stabbed To Death During Fight At TGI Friday’s
A man is dead after being stabbed during a fight at a TGI Fridays restaurant on
Sunday night, Linden Police said. At around 10 p.m., officers responded to a
report of a fight at 400 Park Ave. and found the unresponsive man on the ground
from what looked like a stab wound, said police. After trying to help the man,
he was taken to Newark University Hospital, where he later died.
patch.com
Marianna, AR: 1 man dead, 1 wounded in Mariana C-Store shooting
An early-morning shooting in Marianna on Sunday left one man dead and another
wounded in a convenience store parking lot, according to a news release from
Arkansas State Police, who are investigating the killing. After receiving
multiple 911 calls about a shooting, officers found two men who had been shot in
the parking lot at the intersection of Alabama and Chestnut streets, the release
states. One man, 20-year-old Ethan Martin of Marianna, died on the way to a
hospital, the release states. The other, a 27-year-old Marianna man who the
release doesn't name, was treated in Memphis for wounds not thought to be
life-threatening.
nwaonline.com
Kansas City, MO: Man Fatally Shoots Ex-Girlfriend's Co-Worker She was Living
with
A Kansas City man allegedly went to a CVS where his former girlfriend works and
fatally shot a store employee she was living with. Antonio Serrano, 29, is
charged with first-degree murder for the Thursday afternoon attack in North
Kansas City, according to court records. The victim was identified as
42-year-old Rusty Donovan. Serrano fired nearly a dozen bullets at Donovan while
he was behind the counter of the CVS at around 3 p.m., police say. Serrano's
former partner worked at the store but was not present on Thursday at the time
of the shooting. Serrano first entered the store and pointed his gun at a female
employee behind the counter before opening fire on Donovan, who was standing
nearby, according to police and surveillance footage. He allegedly kept firing
at Donovan while he was on the ground. Authorities say Serrano asked another
worker to call 911 and told them he wanted to turn himself in. He told arriving
officers that he "could have shot the cops if he wanted to" and "could have hurt
more people but decided not to," according to police. He also allegedly
considered fleeing the scene, but chose against it.
ibtimes.sg
Mobile, AL: Chevron employee shot a female as she was leaving the business is
behind bars
Mobile Police were called to the Chevron at 1373 Navco Road at 11:50 p.m. Friday
in reference to a shooting. When officers arrived, they learned that a female
Chevron employee had allegedly shot another female as they were leaving the
business. According to an MPD news release, the person who was shot had
allegedly physically assaulted the employee inside the business. As they were
leaving the store, the employee shot them, according to police. The female who
was shot was taken to a hospital by personal vehicle for treatment.
wkrg.com
Youngstown, OH: Double shooting under investigation at Youngstown c-store
Chattanooga, TN: Two men charged in machete attack & shooting at C- store
Robberies, Incidents & Thefts
Towson, MD: Teenager charged as adult with attempted murder in assault, robbery
at Towson Town Center
A teenager is recovering after being stabbed with a screwdriver inside the
Towson Town Center mall on Saturday. According to Baltimore County police, four
teenagers were taken into custody, one of whom is now facing attempted murder.
WBAL-TV 11 News was in Towson and spoke with patrons about the incident.
Baltimore County police said they arrested four teenagers between 14 and 17
years old, around 8 p.m. Saturday. According to police, they assaulted and
robbed a different group of five teenagers inside the mall with one of the
teenage victims stabbed with a screwdriver. Detectives said the suspects
attempted to take property from the other teen victims but only managed to take
something from the injured teen.
wbaltv.com
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•
Auto – St Louis, MO –
Burglary
•
Auto - Baltimore, MD –
Burglary
•
Beauty – Seal Beach,
CA – Robbery
•
C-Store – Athens, GA –
Burglary
•
C-Store – Chattanooga,
TN – Armed Robbery / shots fired
•
C-Store – Youngstown,
OH – Armed Robbery / shots fired
•
C-Store – San Antonio,
TX – Armed Robbery / shots fired
•
C-Store – Killeen, TX
– Armed Robbery
•
C-Store – Alexandria,
VA – Armed Robbery
•
Camera – Lincoln, NE –
Burglary
• Jewelry - Decatur, AL - Robbery
• Jewelry - Bloomfield, CO - Robbery
• Jewelry - Ontario, CA – Robbery
•
Pharmacy -
Greencastle, PA – Burglary
•
Restaurant – Wilson
Borough, PA – Armed Robbery
•
Tobacco – Altoona, PA
– Burglary
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Daily Totals:
• 10 robberies
• 6 burglaries
• 3 shootings
• 0 killed |
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Click map to enlarge
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Featured Job Spotlights
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Staffing 'Best in Class' Teams
Every one has a role to play in building an
industry.
Filled your job? Any good candidates left over?
Help Your Colleagues - Your Industry - Build
a 'Best in Class' Community
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Manager Field Loss Prevention
Arizona (Remote)
The Field Loss Prevention Manager (FLPM) coordinates Loss Prevention and
Safety related programs intended to protect Staples assets and ensure a safe
environment for associates and customers within Staples US Retail locations.
FLPM’s support the Field and are relied on as a subject matter expert in
operations, audit, training and investigation...
|
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District Asset Protection Manager
Jacksonville, FL
As a District Asset Protection Manager, you will develop, teach, and
lead the implementation of the company’s asset protection, shortage control and
safety programs for all stores in your district. You will train, mentor, and
collaborate with store management and shortage control associates to ensure the
effective execution and proper implementation of company policies, while driving
improvements in inventory management and loss prevention...
|

|
Director, Safety
San Francisco, CA
The Director of Safety is responsible for developing, implementing, and
overseeing comprehensive safety programs across all retail locations, corporate
offices, and some distribution operations. This leadership role ensures
compliance with federal, state, and local safety regulations while fostering a
culture of safety excellence that protects employees, customers, and company
assets...
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Featured Jobs
To apply to any of today's Featured Jobs,
Click Here
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Insight,
humor & heart from
one of LP's most trusted voices |
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Titles Don’t Make Leaders — People Do
If you need to remind everyone that you’re
“in charge,” odds are… you aren’t. True leadership shows up quietly.
It’s in the way your team talks about you when you’re not around, how
people step up because they want to — not because they fear the
consequences. The strongest leaders influence through trust, clarity,
and example, not volume. If your badge does more talking than your
behaviors, you’re just renting authority, not earning it.
Follow this space every day to see more of 'Hedgie's Hot Takes' |
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