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Collaboration, Technology to Take Center Stage at ORCAS of the Southwest

The
2026 ORCAs of the Southwest Conference is bringing together the best of Organized Retail Crime collaboration from across the Southwest. Hosted by WSORCA in partnership with SDORCA, LAORCA, NVORCA, and AZORCA, this conference showcases the leadership, innovation, and partnerships that continue to make California a leader in the fight against Organized Retail Crime.

  • Frontwave Arena | Oceanside, California

  • October 26–28, 2026

  • LE and LP pricing

  • Follow link to register: WSORCA October 2026

Local ORCA meetings are invaluable for sharing intelligence and strengthening regional partnerships. The ORCAs of the Southwest Conference builds on that foundation by bringing together investigators, retailers, prosecutors, analysts, ORCA leaders, and solution providers from across multiple states to exchange ideas, learn from one another, and develop strategies that extend beyond any single jurisdiction.

Click here to register


Click here to see the agenda

 




 



The U.S. Crime Surge
The Retail Impact


City-Funded Store Security Coming to Seattle?
Socialist mayor’s new answer to rampant retail crime ignites fury: ‘Bandage on a bullet wound’
Seattle Mayor Katie Wilson is rolling out city-funded security for grocery stores facing theft, break-ins and vandalism, fueling criticism that Seattle is spending taxpayer money to protect businesses from crime instead of doing enough to stop it in the first place.

The socialist mayor announced the rollout of the security funding as part of a $1.7 million grocery-support initiative included in the city's 2026 budget earlier this week.

"Keeping our neighborhood grocery stores safe and supported is essential to making sure every Seattleite has a reliable, affordable grocery store near them," Wilson said on social media Monday.

The plan will help 10 independent grocery stores pay for improvements and get a year of business support, while stores hit hard by retail theft can get one-time funding for security upgrades and repairs.

The security funding is already drawing criticism from conservatives who argue the city is spending public money to help businesses absorb the consequences of crime rather than focusing enough resources on preventing it.

"The best way to support grocery store — and all businesses — is to actually enforce the law with a fully staffed and funded police department. Giving money or resources to fix businesses that are broken by crime is a bandage on a bullet wound," Seattle Red host and conservative commentator Jason Rantz told Fox News Digital.

"We don't need to think outside the box here. Just enforce the law and put criminals in jail. That works like a charm and will save everyone money and headaches," Rantz added.

"Is there no single human in Seattle willing to identify the criminals and end the crime instead," asked an X user.

The city will also work with the Independent Grocers Alliance to study eight neighborhoods for potential new grocery stores, according to the plan. Wilson floated the idea of exploring a "public option" for grocery stores during her 2025 mayoral campaign, including models that could involve publicly supported or city-run grocery stores.   yahoo.com


Thieves Becoming More Aggressive
UK: Supermarket staff threatened by thieves
Retail workers are fearful of confronting shoplifters, according to a supermarket manager who says staff are facing high levels of abuse and intimidation.

Harry Delves, who manages Tuffins supermarket in Craven Arms, Shropshire, said employees have been threatened and verbally abused by thieves, leaving retailers wary of asking staff to intervene. "It would have have to take an incident of quite a serious nature to get them interested," he said of police responses to reports of shoplifting.

Like many retailers, Tuffins has invested in measures to tackle theft, including a security guard, CCTV covering every aisle and a link to a national database of known shoplifters. The system, known as Facewatch, has helped reduce the number of thefts at the store, Delves said.

Despite those measures, he believed cost-of-living pressures were contributing to the problem. "It's pushing people to commit crime in order to make their way," he said. Delves said theft was affecting retailers' finances at a time when many businesses were already under pressure.

"Retailers are struggling to make enough money to employ enough people, so it's only having an impact on the economy," he said. Known offenders identified entering the store were politely asked to leave, he said, but dealing with more determined thieves could be much harder.

"Unfortunately, when you have people who are aggressive and have come into the store for specific reasons and are going to take something irrespective of someone telling them what to do, it's very hard to address that," he said.

While none of his employees have been physically attacked, he said staff had experienced threats and verbal abuse. "A lot of people have got a certain amount of anger over all sorts of issues and they take it out on people in shops sometimes," he said.  bbc.com


Retail Workers Face More Abuse As Holiday Season Approaches
Shop workers facing increased risk of abuse in run-up to Christmas

Shop workers are at increasing risk of customer abuse, including being filmed, a charity has warned, with this only likely to get worse as the retail sector gears up for the busy Christmas season.

The Retail Trust reported that, in 2025, 30% of retail workers said they or a colleague had been recorded without permission. Moreover, 65% of managers said customer abuse was affecting their teams’ wellbeing, while 71% of staff said their mental health had also deteriorated this year.

“There’s cameras on phones, in glasses and on watches now and they’re being used a lot more. If you’re dealing with a disruptive customer and ask them to leave, they can suddenly start filming you to try and catch you out,” a security guard told the Retail Trust.

Even after a situation or confrontation had ended, workers often went home thinking they “didn’t do anything to deserve that”, the guard added. To help protect retail staff against abuse and improve wellbeing as Christmas nears, the charity has published a range of new support measures.

In its living well in retail handbook, employers and staff can learn ways of managing customer abuse, alongside other guidance to better protect workers from stress, uncertainty and money worries. In addition, safety videos shared by the trust offer advice on how to deal with incidents like being filmed without consent.

The campaign was backed by more than 300 retail businesses last year, with Marks & Spencer, Foot Anstey and Maze among the big retail names supporting this year’s campaign.

“The stress and uncertainty retail [workers] face often worsen in the run up to Christmas when shops are busier and finances become even more stretched, and we’ve created new videos and a wellbeing handbook to help more people through challenges like these. personneltoday.com


NYC Murders Fall 24%
Record lows in shootings, spike in assaults: NYPD details latest crime data trends

Murders are down 24% year to date, and through August, shootings were down more than 9% from 2025 — reaching the lowest number of shootings since the early 1990s. But stats also show an uptick in felony assaults for the year, peaking in August

For 2026, murders are down 24% year to date. Through the end of August, shootings were down more than 9% from 2025 — reaching the lowest number of shootings since the early 1990s, according to police.

"Put the cops where the crime is, when the crime is occurring," said NYPD Deputy Commissioner for Legal Matters Michael Gerber.

But it's not all good news. Stats also show an uptick in felony assaults for the year, peaking in August. More than half of those allegedly involved domestic violence or assaults against police or other public workers. nbcnewyork.com


Flock cameras watch SC. But do they actually help solve crime? What USC study says

Unveiling The 2025 Crime Capital Of America - Sort Of

Greenville’s crime rates dropped 16.6 percent, city says
 



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AI Training is Becoming an AP Skill
As AI Moves Into Retail, AP Teams Face a New Training Challenge


By the D&D Daily staff

Artificial intelligence is becoming another tool available across retail organizations. But as companies experiment with generative AI, analytics and increasingly sophisticated automated systems, a related question is emerging: Are employees being trained to use them responsibly?

For asset protection leaders, AI literacy could become an increasingly important part of professional development.

AI tools can help users summarize information, analyze data, organize documents and reduce time spent on routine administrative tasks. Across retail more broadly, companies are also exploring AI applications designed to improve productivity and generate faster business insights.

Knowing how to operate an AI tool, however, isn't the same as knowing when — or how — it should be used.

That's particularly relevant for AP professionals, who may handle sensitive information involving employees, internal incidents, investigations or company operations. Retailers need policies governing which AI tools are approved and what information employees are permitted to provide to them.

Accuracy presents another training issue. Generative AI systems can produce incorrect information while presenting it convincingly. The National Institute of Standards and Technology identifies these inaccurate outputs, often called "confabulations" or hallucinations, as a risk associated with generative AI.

That means human review remains important.

AI training for AP teams can therefore go beyond simply teaching employees how to write prompts. It can include understanding company AI policies, protecting sensitive information, verifying generated material and recognizing when a task requires human judgment rather than an automated answer.

The National Retail Federation's principles for artificial intelligence similarly call for ongoing oversight and review of AI applications used by the workforce.

As AI becomes more accessible, the training challenge for retailers is changing with it. For AP leaders, preparing employees to use AI responsibly may become just as important as deciding where the technology belongs in the first place.
 

Safety Incidents Are Inevitable
How Striving for Perfection is Hurting Workers

Stop pretending incidents won’t happen. Start focusing on what happens next, instead.

The safety profession is focused on preventing and reducing risks. EHS professionals are tasked with tracking lagging indicators. They’re increasingly being asked to track leading indicators, too.

I think some folks are now realizing that no matter how much you try, you just can’t plan for every possible scenario. What’s more, it’s futile to try. I've detected a subtle change in mindset over the past few months in conversations with safety professionals and while editing contributed articles.

“It is impossible to anticipate all outcomes. Instead, the goal is to become proactive about reducing common risks and preplanning responses to probable incidents.”

I’m not a safety practitioner; I’m an outside observer. I can’t speak to being, as Teddy Roosevelt once described it, "in the arena". But it seems to me that by acknowledging it’s a matter of when—not if—a safety incident will happen, you’re allowing yourself to be more prepared for what comes next.

Risk elimination is a noble goal, and I agree that workplace safety incidents are preventable. Still, I think it might be a more effective strategy to eliminate the expectation of perfection.

The fact of the matter is, humans are not perfect. We can’t sustainably operate at perfect, let alone peak, performance. Even though some wear it as a badge of honor, perfectionist tendencies can negatively affect people’s health and well-being. A clinical diagnosis of perfectionism is frequently accompanied by depression, anxiety, obsessive-compulsive disorder, eating disorders and suicidal impulses. ehstoday.com
 

Using AI to Help Shoppers & Associates
Kroger bases AI strategy on customer data, helping shoppers & associates
The Kroger Co. sees artificial intelligence as a data-driven tool to streamline shopping while making associates more efficient.

The grocery giant outlined its AI strategy at the GroceryShop 2026 conference in Las Vegas. According to Kroger, its AI initiatives are supported by privacy, security and AI governance processes designed to help ensure appropriate use of data and human oversight.

Kroger combines its proprietary AI models with third-party next-generation AI models using a shared infrastructure that includes data, services, agentic capabilities and governance guardrails. The company views this format as helping enable it to move faster on proven capabilities, better orchestrate agents across workflows and manage performance in a more disciplined, reliable manner. chainstoreage.com


Amazon Kicks Off Re-Hiring Spree, Particularly in Cloud and AI Roles
Amazon is actively headhunting ex-employees specializing in AI and cloud computing roles, in what one recruiter termed "Swami's Boomerang Reengagement Initiative" after AWS VP Swami Sivasubramanian. "A lot has changed since you were here, and there's some really compelling work happening across AI/ML right now," one recruiting email reportedly read. retailwire.com

 
McDonald’s to invest $8.5 billion in restaurant upgrades, technology

Aldi in fall price-cutting move
 
Patagonia offers $100 merchandise credit to customers who get others to vote
 



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Cracking Down on Retail Employee AI Use
Retailers tamp down shadow AI but struggle to oversee agentic sprawl

The use of AI agents is soaring in the retail sector, but visibility remains a major challenge, with regulated data at risk.

Retailers have tightened their grips on employees’ use of AI, Netskope found, to the point that most tools are centrally managed rather than individually installed. The share of retail employees using ungoverned AI tools fell from 70% to 44% since Netskope’s last annual report, while the share of employees using officially approved tools rose from 40% to 73%. Overall, two-thirds of retail employees use some form of standalone AI tool.

But that good news comes with a caveat, according to the report, because standalone AI tools aren’t the only security risk facing organizations. Nearly all retail employees reported using software that contained AI features, and 90% said they used AI tools that are trained on customer data.

“As this adoption continues to grow,” Netskope researchers wrote, “retailers face a greater challenge in understanding where sensitive information is being shared and how it may be used, both through direct interactions with AI tools and through AI functionality operating in the background.”

Those visibility challenges can have serious consequences for retailers if their lack of oversight leads to the exposure of customer data. Of all the AI-related data policy violations that Netskope tracked, 56% involved data subject to federal or state regulation. (An additional 20% involved the exposure of source code, while 16% involved the leak of passwords or API keys.) Customer data breaches can have serious reputational and regulatory consequences for retailers, particularly those in competitive markets.

Agentic AI has also grown as a security concern, particularly as many businesses lack the ability to track which remote servers those agents are accessing. Netskope said it observed a 400% increase in the number of retail-sector AI agents that interacted with remote Model Context Protocol (MCP) servers during the survey period.

As employees seek out new AI tools, hackers are designing lures that mimic trusted AI applications. This phishing activity declined from May 2025 to December 2025, before picking up again in early 2026, according to Netskope’s report. By March, AI-related phishing lures reached roughly 100 users per 100,000. Netskope said this phishing strategy “remains an ongoing threat as employees continue to use and search for new AI tools.”

Retailers can take several steps to protect themselves from security crises associated with AI tools, Netskope said, including blocking access to unnecessary apps, inspecting web traffic and using data-loss-prevention policies to detect sensitive information being transmitted to ungoverned AI tools. cybersecuritydive.com


AI Fuels Online IP Threats
The next intellectual property thief may sound like your CEO
Impersonation, phishing and domain-name abuse are the most concerning types of online intellectual property infringement, according to CSC’s The State of Online IP Risk 2026 report. Internet and branded content, online marketplaces and paid search were the channels most frequently targeted.

CSC surveyed 300 senior executives specializing in intellectual property law during the second quarter of 2026.

“We know from dealing with our customers that IP infringements are a serious problem,” says Mary Jo Murphy, Product Manager, Brand and Fraud services, CSC. “There are revenue impacts when counterfeiters advertise and sell goods that appear to be yours but aren’t. This activity can also affect consumer trust, especially when you’re talking about the risk to safety with products such as pharmaceuticals or car parts.”

Twenty-seven percent of respondents reported a significant increase in intellectual property infringements over the past 12 months. Fifty-two percent expect a significant increase over the next three years as the volume and variety of infringements grow. Third-party specialists can provide the global resources organizations need to address these threats.

Elliott Champion, Global Product Director for Brand Protection at CSC, cited a sophisticated Fashion Week scam that promised access to runway-show tickets, private shopping experiences, dress rentals, photo shoots and service packages. The scammers requested payment in Bitcoin and other virtual currencies. The campaign demonstrated how fraudsters tailor scams to specific interests and industries. helpnetsecurity.com


AI Cyber Insurance Clarity
Insurance sector begins to offer clarity on AI-related cyber claims

The emergence of agentic AI and frontier models has led to widespread uncertainty for policyholders.

As the cyber insurance industry has worked to regain momentum against a rising wave of cyber risk, the rapid emergence of AI has put increased pressure on determining whether the sector could afford to cover potentially billions in losses from a catastrophic event.

After months of uncertainty, Beazley, a leading specialist in the cyber sector, on Thursday confirmed it would provide “AI-afffirmative cover,” meaning it would cover losses stemming from an incident, even if the attacker utilized artificial intelligence.

For years the insurance industry has been mostly noncommittal on how it would handle AI-based cyberattacks, and there are a wide range of AI-related disputes currently winding through the court system in the U.S. and other parts of the world.

The insurance industry has largely been silent on how it will address AI-related risks, leaving a great deal of uncertainty across multiple industries — including cyber — about whether losses will be covered, according to a report released Wednesday from Rand.

“There is an emerging story about whether this just adds to existing risks in insurance lines or whether it creates new risks,” said Sasha Romanosky, a senior policy researcher at Rand and co-author of the report. cybersecuritydive.com


A flat cybersecurity budget doesn’t have to mean weaker coverage

Fake Claude Max giveaway tricks users into handing over their Google account credentials


 




Already Fed Up By Amazon Drones?
Amazon drone deliveries have arrived; residents are already annoyed

Some residents in the flight path of one of Prime Air’s test cities are fed up with drone deliveries.

Amazon is about to revolutionize the package delivery industry once again with its drone technology, just as it did nearly two decades ago with its same-day delivery service.

Amazon introduced its “local express delivery option” across seven cities in October 2009. Today, Prime customers can have thousands of items delivered just hours after they’re ordered.

Now, Amazon is testing out its drone delivery system in the Dallas-Fort Worth area, but unlike during its previous delivery experiment, the drones are affecting residents (un)lucky enough to be the test subjects for its latest innovation.

According to Amazon, the community response to the drones has been great.

“The response from customers using Prime Air has been overwhelmingly positive,” Freda said in April. But the Dallas Morning News contradicted that description, reporting that some citizens had made complaints about noise from the drones during a City Council meeting in March.

Sam Bailey, a senior manager at Amazon, told the crowd at the time that the company has been making adjustments to address the community’s concerns. But a report from The New York Times this week seems to indicate that the trillion-dollar company still has a long way to go to win community support.

According to The Times, residents describe the sound as shifting from a high-pitched whine to a loud mechanical buzz. But local residents have been recording the drones flying even lower than that. thestreet.com


Using AI to Help Third-Party Sellers
Amazon rolls out new agentic AI for third-party sellers
Amazon on Wednesday introduced a new agentic artificial ​intelligence service for third-party sellers on ‌its main e-commerce site, expanding automation features for easier listing and inventory management. Agents are ​fast becoming the hottest area of ​growth in AI because they can perform ⁠multiple actions with little to no ​human intervention.

Known as "workflows," the ​service runs continuously to carry out seller prompts such as an alert if their ratings suddenly decline ​or monitoring pricing for specific products.

The ​Seller Assistant platform can store each seller's profile ‌for ⁠custom recommendations, including for item pricing, promotions and inventory management.

The seller agent can connect to AI tools that sellers already use ​through a ​plug-in, ⁠initially through Amazon's Quick and Anthropic's Claude services.

The new agent will ​be free for any seller ​to ⁠use and optional, said Amazon's Mary Beth Westmoreland, vice president of worldwide selling experience.

Sellers ⁠can ​decide how much personal data ​they share with Amazon through the new agentic service. reuters.com


Meta’s Shopping AI ‘Muse’ Creates Winners and Losers as E-Commerce Gains, Insurance and Travel Slip


 


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Memphis, TN: 12 Arrested, $110,000 in Stolen Merchandise Recovered in MPD Fugitive Unit Investigation
What began as an effort to arrest one wanted individual led Memphis Police Department’s Fugitive Unit to uncover a larger investigation, resulting in 12 arrests and the recovery of approximately $110,000 in stolen merchandise. On September 15, 2026, at approximately 9:00 a.m., officers with the Memphis Police Department’s Fugitive Unit went to the Economy Inn, located at 3896 Lamar Avenue, after receiving information that 33-year-old Javunte Johnson, who was wanted for Aggravated Robbery, was at the location. Officers located and took Johnson into custody in the rear of the business. While at the location, officers observed approximately 12 individuals unloading boxes of merchandise from a semi-trailer. Officers made contact with the individuals and initiated an investigation. During the investigation, officers determined that the merchandise being unloaded had been stolen. Detectives also recovered three firearms, approximately $110,000 worth of stolen merchandise, and deadly drugs, including fentanyl and cocaine. Twelve individuals were subsequently taken into custody.  memphispolice.org


Springville, UT: Man charged, accusing of stealing more than $15k from Lowe's, Home Depot
A man was charged after he allegedly stole more than $15,000 in merchandise from Lowe's and Home Depot using their self-checkout systems. Michael Alan Williams, 46, was charged on Monday with two counts of second-degree felony retail theft. Court documents state that from Feb. 18, 2025, through May 26, 2025, Williams entered Lowe's 38 separate times and stole using a method called "skip-scanning."  kutv.com


San Antonio, TX: Marijuana and makeup bust: Over $9k in stolen merchandise recovered

San Antonio, TX: Bexar County Sheriff's Office seeks help identifying three suspects in retail theft investigation

Red Deer, AB, Canada: RCMP in central Alberta arrest 38 suspects for shoplifting

 



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Shootings & Deaths


Staunton, VA: Man killed in Staunton Walmart officer-involved shooting
An officer-involved shooting at a Staunton Walmart left a man dead Tuesday night, according to the Virginia State Police. CHARLOTTESVILLE, VA (CVILLE RIGHT NOW) – An officer-involved shooting at a Staunton Walmart left a man dead Tuesday night, according to the Virginia State Police. At the request of the Staunton Police Department, VSP is investigating the incident that occurred at approximately 7:15 p.m. Tuesday at the store on 1028-C Richmond Ave. The man was pronounced dead at the scene. State Police said Tuesday night they were working to notify next of kin and process the scene. Having the state police investigate officer-involved shootings is standard practice for Virginia law enforcement.  cvillerightnow.com


Gilbert, AZ: Body found inside burnt car behind Gilbert strip mall
A car fire led to a disturbing discovery behind a Gilbert strip mall overnight Wednesday.. Just before 12:30 a.m., Gilbert police and firefighters were called to a vehicle fire near a business complex near Higley and Williams Field roads. Once the flames were extinguished, a person was found dead inside the vehicle. Gilbert authorities have remained at the scene throughout the night and into the morning to investigate what led up to the incident. Arizona’s Family news chopper witnessed a burnt-out blue sedan in a dirt lot behind the strip mall, and authorities in hazmat suits were seen inspecting the vehicle. A large portion of the Walgreens parking lot is also blocked off with crime scene tape.  azfamily.com


Summerville, SC: Walmart employee pushes man into display, fires shot inside SC store
A man, described as a Walmart employee, pushed a man into a display and then fired a shot inside the store, according to a report from the Summerville Police Department. Police were called to the Walmart on North Main Street in Summerville, South Carolina, on Tuesday, Sept. 22, about a shooting. They said witnesses reported two men, one identified as an employee and another identified as a possible former employee, having an altercation. The report said the current employee pushed the other man into display items and then a witness reported hearing a "pop." The witness reported that the employee then was seen stuffing a black handgun with a drum magazine into his pants and running. The other man involved was found in the store and was not injured, according to the report. One witness reported that the men had "previous differences." The report said there was damage to a ceiling tile. The employee accused of firing the shot was not found. No arrests have been made.  wyff4.com


Lake Palestine, TX: Grocery Store Shooting Leaves Chandler Man Stable, Gunman Still On the Run
A verbal altercation at a grocery store near Lake Palestine turned violent shortly before 11:30 a.m. on Monday, ending with one man shot and the suspect fleeing. Henderson County Sheriff Botie Hillhouse identified the victim as Michael Joe Neil of Chandler, Texas, who was listed in stable condition following the shooting.  hoodline.com


Pompano Beach, FL: Shooting at Pompano Beach gas station leaves one hospitalized
 



Robberies, Incidents & Thefts


Wayne County, PA: Walmart manager accused of stealing over $56K from Honesdale store

Panama City, FL: C-Store Armed Robber Sentenced to 20 years

Prince George, BC, Canada: RCMP investigate 4 vape and cannabis store robberies


 


 

• Beauty – Sioux City, IA - Burglary
• C-Store – Chalmette, LA – Burglary
• C-Store – High Point, NC – Burglary
• C-Store – Waterford, CT – Armed Robbery
• C-Store – Pompano Beach, FL - Robbery
• C-Store – Grant County, WA – Robbery
• Gaming – Sioux City, IA - Burglary
• Gas Station – Chicopee, MA – Robbery
• Guns – Colorado Springs, CO – Robbery
• Hardware – Bexar County, TX – Robbery
• Hardware - Springville, UT - Robbery
• Hardware – Luzerne County, PA – Robbery
• Jewelry – Lewisville, TX – Robbery
• Jewelry - Toledo, OH - Robbery
• Jewelry - Portsmouth, NH – Robbery
• Liquor – Portland, OR – Armed Robbery
• Motel – Clinton County, PA – Burglary
• Pet – Greenacres, FL – Robbery
• Pharmacy – San Antonio, TX – Robbery
• Pharmacy – San Antonio, TX – Robbery
• Target – Apple Valley, CA – Robbery                                      
 

Daily Totals:
• 16 robberies
• 5 burglaries
• 0 shootings
• 0 killed



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Every Pilot Has a Honeymoon Period


For the first few weeks, everybody loves the new solution. The vendor is checking in constantly, the retailer is engaged, and somebody has a spreadsheet with seventeen tabs tracking success. Six months later is when you find out whether you actually have something. If people are still using it after the launch meetings stop, the novelty wears off, and nobody is getting free lunch for attending training... that’s a successful pilot.


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