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Collaboration, Technology to Take Center Stage at ORCAS of the
Southwest
The
2026 ORCAs of the Southwest Conference
is bringing together the best of Organized Retail Crime
collaboration from across the Southwest. Hosted by WSORCA in
partnership with SDORCA, LAORCA, NVORCA, and AZORCA, this conference
showcases the leadership, innovation, and partnerships that continue
to make California a leader in the fight against Organized Retail
Crime.
Local ORCA meetings are invaluable for sharing intelligence and
strengthening regional partnerships. The ORCAs of the Southwest
Conference builds on that foundation by bringing together investigators,
retailers, prosecutors, analysts, ORCA leaders, and solution providers
from across multiple states to exchange ideas, learn from one another,
and develop strategies that extend beyond any single jurisdiction.
Click here to register
Click here to see the agenda
The U.S. Crime Surge
The Retail Impact
City-Funded Store Security Coming to
Seattle?
Socialist mayor’s new answer to rampant retail crime ignites fury:
‘Bandage on a bullet wound’
Seattle Mayor Katie Wilson is rolling out city-funded security for
grocery stores facing theft, break-ins and vandalism, fueling
criticism that Seattle is spending taxpayer money to protect businesses
from crime instead of doing enough to stop it in the first place.
The
socialist mayor announced the rollout of the security funding as part
of a $1.7 million grocery-support initiative included in the city's
2026 budget earlier this week.
"Keeping our neighborhood grocery stores safe and supported is
essential to making sure every Seattleite has a reliable, affordable
grocery store near them," Wilson said on social media Monday.
The plan will help 10 independent grocery stores pay for
improvements and get a year of business support, while stores hit hard
by retail theft can get one-time funding for security upgrades and
repairs.
The security funding is already drawing criticism from conservatives who
argue the city is spending public money to help businesses absorb the
consequences of crime rather than focusing enough resources on
preventing it.
"The best way to support grocery store — and all businesses — is to
actually enforce the law with a fully staffed and funded police
department. Giving money or resources to fix businesses that are
broken by crime is a bandage on a bullet wound," Seattle Red host and
conservative commentator Jason Rantz told Fox News Digital.
"We don't need to think outside the box here. Just enforce the law
and put criminals in jail. That works like a charm and will save
everyone money and headaches," Rantz added.
"Is there no single human in Seattle willing to identify the
criminals and end the crime instead," asked an X user.
The city will also work with the Independent Grocers Alliance to study
eight neighborhoods for potential new grocery stores, according to the
plan. Wilson floated the idea of exploring a "public option" for grocery
stores during her 2025 mayoral campaign, including models that could
involve publicly supported or city-run grocery stores.
yahoo.com
Thieves Becoming More Aggressive
UK: Supermarket staff threatened by thieves
Retail workers are fearful of confronting shoplifters, according
to a supermarket manager who says staff are facing high levels of abuse
and intimidation.
Harry Delves, who manages Tuffins supermarket in Craven Arms, Shropshire,
said employees have been threatened and verbally abused by thieves,
leaving retailers wary of asking staff to intervene. "It would
have have to take an incident of quite a serious nature to get them
interested," he said of police responses to reports of shoplifting.
Like many retailers, Tuffins has invested in measures to tackle
theft, including a security guard, CCTV covering every aisle and a link
to a national database of known shoplifters. The system, known as
Facewatch, has helped reduce the number of thefts at the store, Delves
said.
Despite those measures, he believed cost-of-living pressures were
contributing to the problem. "It's pushing people to commit crime in
order to make their way," he said. Delves said theft was affecting
retailers' finances at a time when many businesses were already under
pressure.
"Retailers are struggling to make enough money to employ enough
people, so it's only having an impact on the economy," he said.
Known offenders identified entering the store were politely asked to
leave, he said, but dealing with more determined thieves could be much
harder.
"Unfortunately, when you have people who are aggressive and have come
into the store for specific reasons and are going to take something
irrespective of someone telling them what to do, it's very hard to
address that," he said.
While none of his employees have been physically attacked, he said staff
had experienced threats and verbal abuse. "A lot of people have got a
certain amount of anger over all sorts of issues and they take it out on
people in shops sometimes," he said.
bbc.com
Retail Workers Face More Abuse As
Holiday Season Approaches
Shop workers facing increased risk of abuse in run-up to Christmas
Shop workers are at increasing risk
of customer abuse, including being filmed, a charity has warned, with
this only likely to get worse as the retail sector gears up for the busy
Christmas season.
The Retail Trust reported that, in 2025, 30% of retail workers said
they or a colleague had been recorded without permission. Moreover,
65% of managers said customer abuse was
affecting their teams’ wellbeing, while 71% of staff said their mental
health had also deteriorated this year.
“There’s cameras on phones, in glasses and on watches now and they’re
being used a lot more. If you’re dealing with a disruptive customer
and ask them to leave, they can suddenly start filming you to try
and catch you out,” a security guard told the Retail Trust.
Even after a situation or confrontation had ended, workers often went
home thinking they “didn’t do anything to deserve that”, the guard
added. To help protect retail staff against abuse and improve wellbeing
as Christmas nears, the charity has published a range of new support
measures.
In its living well in retail handbook, employers and staff can learn
ways of managing customer abuse, alongside other guidance to better
protect workers from stress, uncertainty and money worries. In addition,
safety videos shared by the trust offer advice on how to deal with
incidents like being filmed without consent.
The campaign was backed by more than 300 retail businesses last year,
with Marks & Spencer, Foot Anstey and Maze among the big retail names
supporting this year’s campaign.
“The stress and uncertainty retail [workers] face often worsen in the
run up to Christmas when shops are busier and finances become even more
stretched, and we’ve created new videos and a wellbeing handbook to
help more people through challenges like these.
personneltoday.com
NYC Murders Fall 24%
Record lows in shootings, spike in assaults: NYPD details latest crime
data trends
Murders are down 24% year to date, and through August, shootings
were down more than 9% from 2025 — reaching the lowest number of
shootings since the early 1990s. But stats also show an uptick in felony
assaults for the year, peaking in August
For 2026, murders are down 24% year to date. Through the end of
August, shootings were down more than 9% from 2025 — reaching the
lowest number of shootings since the early 1990s, according to police.
"Put the cops where the crime is, when the crime is occurring,"
said NYPD Deputy Commissioner for Legal Matters Michael Gerber.
But it's not all good news. Stats also show an uptick in felony
assaults for the year, peaking in August. More than half of those
allegedly involved domestic violence or assaults against police or other
public workers.
nbcnewyork.com
Flock cameras watch SC. But do they actually help solve crime? What USC
study says
Unveiling The 2025 Crime Capital Of America - Sort Of
Greenville’s crime rates dropped 16.6 percent, city says
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AI Training is Becoming an AP Skill
As AI Moves Into Retail, AP Teams
Face a New Training Challenge
By
the D&D Daily staff
Artificial intelligence is becoming another tool available across retail
organizations. But as companies experiment with generative AI, analytics
and increasingly sophisticated automated systems, a related question is
emerging: Are employees being trained to use them responsibly?
For asset protection leaders, AI literacy could become an increasingly
important part of professional development.
AI tools can help users summarize information, analyze data, organize
documents and reduce time spent on routine administrative tasks. Across
retail more broadly, companies are also exploring AI applications
designed to improve productivity and generate faster business insights.
Knowing how to operate an AI tool, however, isn't the same as knowing
when — or how — it should be used.
That's particularly relevant for AP professionals, who may handle
sensitive information involving employees, internal incidents,
investigations or company operations. Retailers need policies
governing which AI tools are approved and what information employees are
permitted to provide to them.
Accuracy presents another training issue. Generative AI systems can
produce incorrect information while presenting it convincingly. The
National Institute of Standards and Technology identifies these
inaccurate outputs, often called "confabulations" or hallucinations, as
a risk associated with generative AI.
That means human review remains important.
AI training for AP teams can therefore go beyond simply teaching
employees how to write prompts. It can include understanding company
AI policies, protecting sensitive information, verifying generated
material and recognizing when a task requires human judgment rather than
an automated answer.
The National Retail Federation's principles for artificial intelligence
similarly call for ongoing oversight and review of AI applications
used by the workforce.
As AI becomes more accessible, the training challenge for retailers is
changing with it. For AP leaders, preparing employees to use AI
responsibly may become just as important as deciding where the
technology belongs in the first place.
Safety Incidents Are Inevitable
How Striving for Perfection is Hurting Workers
Stop pretending incidents won’t
happen. Start focusing on what happens next, instead.
The safety profession is focused on preventing and reducing risks.
EHS professionals are tasked with tracking lagging indicators. They’re
increasingly being asked to track leading indicators, too.
I think some folks are now realizing that no matter how much you try,
you just can’t plan for every possible scenario. What’s more, it’s
futile to try. I've detected a subtle change in mindset over the past
few months in conversations with safety professionals and while editing
contributed articles.
“It is impossible to anticipate all outcomes. Instead, the goal is to
become proactive about reducing common risks and preplanning responses
to probable incidents.”
I’m not a safety practitioner; I’m an outside observer. I can’t speak to
being, as Teddy Roosevelt once described it, "in the arena". But it
seems to me that by acknowledging it’s a matter of when—not if—a
safety incident will happen, you’re allowing yourself to be more
prepared for what comes next.
Risk elimination is a noble goal, and I agree that workplace safety
incidents are preventable. Still, I think it might be a more effective
strategy to eliminate the expectation of perfection.
The fact of the matter is, humans are not perfect. We can’t
sustainably operate at perfect, let alone peak, performance. Even
though some wear it as a badge of honor, perfectionist tendencies can
negatively affect people’s health and well-being. A clinical diagnosis
of perfectionism is frequently accompanied by depression, anxiety,
obsessive-compulsive disorder, eating disorders and suicidal impulses.
ehstoday.com
Using AI to Help Shoppers & Associates
Kroger bases AI strategy on customer data, helping shoppers & associates
The Kroger Co. sees artificial intelligence as a data-driven tool to
streamline shopping while making associates more efficient.
The grocery giant outlined its AI strategy at the GroceryShop 2026
conference in Las Vegas. According to Kroger, its AI initiatives are
supported by privacy, security and AI governance processes designed
to help ensure appropriate use of data and human oversight.
Kroger combines its proprietary AI models with third-party
next-generation AI models using a shared infrastructure that includes
data, services, agentic capabilities and governance guardrails. The
company views this format as helping enable it to move faster on proven
capabilities, better orchestrate agents across workflows and manage
performance in a more disciplined, reliable manner.
chainstoreage.com
Amazon Kicks Off Re-Hiring Spree, Particularly in Cloud and AI Roles
Amazon is actively headhunting ex-employees specializing in AI and
cloud computing roles, in what one recruiter termed "Swami's
Boomerang Reengagement Initiative" after AWS VP Swami Sivasubramanian.
"A lot has changed since you were here, and there's some really
compelling work happening across AI/ML right now," one recruiting email
reportedly read.
retailwire.com
McDonald’s to invest $8.5 billion in restaurant upgrades, technology
Aldi in fall price-cutting move
Patagonia offers $100 merchandise credit to customers who get others to
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Cracking Down on Retail Employee AI
Use
Retailers tamp down shadow AI but struggle to oversee agentic sprawl
The use of AI agents is soaring in
the retail sector, but visibility remains a major challenge, with
regulated data at risk.
Retailers have tightened their grips on employees’ use of AI,
Netskope found, to the point that most tools are centrally managed
rather than individually installed. The share of retail employees using
ungoverned AI tools fell from 70% to 44% since Netskope’s last annual
report, while the share of employees using officially approved tools
rose from 40% to 73%. Overall, two-thirds of retail employees use some
form of standalone AI tool.
But that good news comes with a caveat, according to the report, because
standalone AI tools aren’t the only security risk facing organizations.
Nearly all retail employees reported using software that contained AI
features, and 90% said they used AI tools that are trained on customer
data.
“As this adoption continues to grow,” Netskope researchers wrote, “retailers
face a greater challenge in understanding where sensitive information is
being shared and how it may be used, both through direct
interactions with AI tools and through AI functionality operating in the
background.”
Those visibility challenges can have serious consequences for
retailers if their lack of oversight leads to the exposure of customer
data. Of all the AI-related data policy violations that Netskope
tracked, 56% involved data subject to federal or state regulation. (An
additional 20% involved the exposure of source code, while 16% involved
the leak of passwords or API keys.) Customer data breaches can have
serious reputational and regulatory consequences for retailers,
particularly those in competitive markets.
Agentic AI has also grown as a security concern, particularly as many
businesses lack the ability to track which remote servers those agents
are accessing. Netskope said it observed a 400% increase in the
number of retail-sector AI agents that interacted with remote Model
Context Protocol (MCP) servers during the survey period.
As employees seek out new AI tools, hackers are designing lures that
mimic trusted AI applications. This phishing activity declined from
May 2025 to December 2025, before picking up again in early 2026,
according to Netskope’s report. By March, AI-related phishing lures
reached roughly 100 users per 100,000. Netskope said this phishing
strategy “remains an ongoing threat as employees continue to use and
search for new AI tools.”
Retailers can take several steps to protect themselves from security
crises associated with AI tools, Netskope said, including blocking
access to unnecessary apps, inspecting web traffic and using
data-loss-prevention policies to detect sensitive information being
transmitted to ungoverned AI tools.
cybersecuritydive.com
AI Fuels Online IP Threats
The next intellectual property thief may sound like your CEO
Impersonation, phishing and domain-name abuse are the most concerning
types of online intellectual property infringement, according to
CSC’s The State of Online IP Risk 2026 report. Internet and branded
content, online marketplaces and paid search were the channels most
frequently targeted.
CSC surveyed 300 senior executives specializing in intellectual property
law during the second quarter of 2026.
“We know from dealing with our customers that IP infringements are a
serious problem,” says Mary Jo Murphy, Product Manager, Brand and
Fraud services, CSC. “There are revenue impacts when counterfeiters
advertise and sell goods that appear to be yours but aren’t. This
activity can also affect consumer trust, especially when you’re talking
about the risk to safety with products such as pharmaceuticals or car
parts.”
Twenty-seven percent of respondents reported a significant increase
in intellectual property infringements over the past 12 months.
Fifty-two percent expect a significant increase over the next three
years as the volume and variety of infringements grow. Third-party
specialists can provide the global resources organizations need to
address these threats.
Elliott Champion, Global Product Director for Brand Protection at CSC,
cited a sophisticated Fashion Week scam that promised access to
runway-show tickets, private shopping experiences, dress rentals,
photo shoots and service packages. The scammers requested payment in
Bitcoin and other virtual currencies. The campaign demonstrated how
fraudsters tailor scams to specific interests and industries.
helpnetsecurity.com
AI Cyber Insurance Clarity
Insurance sector begins to offer clarity on AI-related cyber claims
The emergence of agentic AI and
frontier models has led to widespread uncertainty for policyholders.
As the cyber insurance industry has worked to regain momentum against
a rising wave of cyber risk, the rapid emergence of AI has put
increased pressure on determining whether the sector could afford to
cover potentially billions in losses from a catastrophic event.
After months of uncertainty, Beazley, a leading specialist in the
cyber sector, on Thursday confirmed it would provide “AI-afffirmative
cover,” meaning it would cover losses stemming from an incident,
even if the attacker utilized artificial intelligence.
For years the insurance industry has been mostly noncommittal on how
it would handle AI-based cyberattacks, and there are a wide range of
AI-related disputes currently winding through the court system in the
U.S. and other parts of the world.
The insurance industry has largely been silent on how it will address
AI-related risks, leaving a great deal of uncertainty across
multiple industries — including cyber — about whether losses will be
covered, according to a report released Wednesday from Rand.
“There is an emerging story about whether this just adds to
existing risks in insurance lines or whether it creates new risks,” said
Sasha Romanosky, a senior policy researcher at Rand and co-author of the
report.
cybersecuritydive.com
A flat cybersecurity budget doesn’t have to mean weaker coverage
Fake Claude Max giveaway tricks users into handing over their Google
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Already Fed Up By Amazon Drones?
Amazon drone deliveries have arrived; residents are already annoyed
Some residents in the flight path of
one of Prime Air’s test cities are fed up with drone deliveries.
Amazon is about to revolutionize the package delivery industry once
again with its drone technology, just as it did nearly two decades
ago with its same-day delivery service.
Amazon introduced its “local express delivery option” across seven
cities in October 2009. Today, Prime customers can have thousands of
items delivered just hours after they’re ordered.
Now, Amazon is testing out its drone delivery system in the
Dallas-Fort Worth area, but unlike during its previous delivery
experiment, the drones are affecting residents (un)lucky enough to be
the test subjects for its latest innovation.
According to Amazon, the community response to the drones has been
great.
“The response from customers using Prime Air has been overwhelmingly
positive,” Freda said in April. But the Dallas Morning News
contradicted that description, reporting that some citizens had made
complaints about noise from the drones during a City Council meeting in
March.
Sam Bailey, a senior manager at Amazon, told the crowd at the time that
the company has been making adjustments to address the community’s
concerns. But a report from The New York Times this week seems to
indicate that the trillion-dollar company still has a long way to go to
win community support.
According to The Times, residents describe the sound as shifting from
a high-pitched whine to a loud mechanical buzz. But local residents
have been recording the drones flying even lower than that.
thestreet.com
Using AI to Help Third-Party Sellers
Amazon rolls out new agentic AI for third-party sellers
Amazon on Wednesday introduced a new agentic artificial intelligence
service for third-party sellers on its main e-commerce site,
expanding automation features for easier listing and inventory
management. Agents are fast becoming the hottest area of growth in AI
because they can perform multiple actions with little to no human
intervention.
Known as "workflows," the service runs continuously to carry out seller
prompts such as an alert if their ratings suddenly decline or
monitoring pricing for specific products.
The Seller Assistant platform can store each seller's profile for
custom recommendations, including for item pricing, promotions and
inventory management.
The seller agent can connect to AI tools that sellers already use
through a plug-in, initially through Amazon's Quick and
Anthropic's Claude services.
The new agent will be free for any seller to use and optional,
said Amazon's Mary Beth Westmoreland, vice president of worldwide
selling experience.
Sellers can decide how much personal data they share with Amazon
through the new agentic service.
reuters.com
Meta’s Shopping AI ‘Muse’ Creates Winners and Losers as E-Commerce
Gains, Insurance and Travel Slip |
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Memphis, TN: 12 Arrested, $110,000 in Stolen Merchandise Recovered in
MPD Fugitive Unit Investigation
What began as an effort to arrest one wanted individual led Memphis
Police Department’s Fugitive Unit to uncover a larger investigation,
resulting in 12 arrests and the recovery of approximately $110,000 in
stolen merchandise. On September 15, 2026, at approximately 9:00 a.m.,
officers with the Memphis Police Department’s Fugitive Unit went to the
Economy Inn, located at 3896 Lamar Avenue, after receiving information
that 33-year-old Javunte Johnson, who was wanted for Aggravated Robbery,
was at the location. Officers located and took Johnson into custody in
the rear of the business. While at the location, officers observed
approximately 12 individuals unloading boxes of merchandise from a
semi-trailer. Officers made contact with the individuals and initiated
an investigation. During the investigation, officers determined that the
merchandise being unloaded had been stolen. Detectives also recovered
three firearms, approximately $110,000 worth of stolen merchandise, and
deadly drugs, including fentanyl and cocaine. Twelve individuals were
subsequently taken into custody.
memphispolice.org
Springville, UT: Man charged, accusing of stealing more than $15k from
Lowe's, Home Depot
A man was charged after he allegedly stole more than $15,000 in
merchandise from Lowe's and Home Depot using their self-checkout
systems. Michael Alan Williams, 46, was charged on Monday with two
counts of second-degree felony retail theft. Court documents state that
from Feb. 18, 2025, through May 26, 2025, Williams entered Lowe's 38
separate times and stole using a method called "skip-scanning."
kutv.com
San Antonio, TX: Marijuana and makeup bust: Over $9k in stolen
merchandise recovered
San Antonio, TX: Bexar County Sheriff's Office seeks help identifying
three suspects in retail theft investigation
Red Deer, AB, Canada: RCMP in central Alberta arrest 38 suspects for
shoplifting
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Shootings & Deaths
Staunton, VA: Man killed in Staunton Walmart officer-involved shooting
An officer-involved shooting at a Staunton Walmart left a man dead Tuesday
night, according to the Virginia State Police. CHARLOTTESVILLE, VA (CVILLE RIGHT
NOW) – An officer-involved shooting at a Staunton Walmart left a man dead
Tuesday night, according to the Virginia State Police. At the request of the
Staunton Police Department, VSP is investigating the incident that occurred at
approximately 7:15 p.m. Tuesday at the store on 1028-C Richmond Ave. The man was
pronounced dead at the scene. State Police said Tuesday night they were working
to notify next of kin and process the scene. Having the state police investigate
officer-involved shootings is standard practice for Virginia law enforcement.
cvillerightnow.com
Gilbert, AZ: Body found inside burnt car behind Gilbert strip mall
A car fire led to a disturbing discovery behind a Gilbert strip mall overnight
Wednesday.. Just before 12:30 a.m., Gilbert police and firefighters were called
to a vehicle fire near a business complex near Higley and Williams Field roads.
Once the flames were extinguished, a person was found dead inside the vehicle.
Gilbert authorities have remained at the scene throughout the night and into the
morning to investigate what led up to the incident. Arizona’s Family news
chopper witnessed a burnt-out blue sedan in a dirt lot behind the strip mall,
and authorities in hazmat suits were seen inspecting the vehicle. A large
portion of the Walgreens parking lot is also blocked off with crime scene tape.
azfamily.com
Summerville, SC: Walmart employee pushes man into display, fires shot inside SC
store
A man, described as a Walmart employee, pushed a man into a display and then
fired a shot inside the store, according to a report from the Summerville Police
Department. Police were called to the Walmart on North Main Street in
Summerville, South Carolina, on Tuesday, Sept. 22, about a shooting. They said
witnesses reported two men, one identified as an employee and another identified
as a possible former employee, having an altercation. The report said the
current employee pushed the other man into display items and then a witness
reported hearing a "pop." The witness reported that the employee then was seen
stuffing a black handgun with a drum magazine into his pants and running. The
other man involved was found in the store and was not injured, according to the
report. One witness reported that the men had "previous differences." The report
said there was damage to a ceiling tile. The employee accused of firing the shot
was not found. No arrests have been made.
wyff4.com
Lake Palestine, TX: Grocery Store Shooting Leaves Chandler Man Stable, Gunman
Still On the Run
A verbal altercation at a grocery store near Lake Palestine turned violent
shortly before 11:30 a.m. on Monday, ending with one man shot and the suspect
fleeing. Henderson County Sheriff Botie Hillhouse identified the victim as
Michael Joe Neil of Chandler, Texas, who was listed in stable condition
following the shooting.
hoodline.com
Pompano Beach, FL: Shooting at Pompano Beach gas station leaves one hospitalized
Robberies, Incidents & Thefts
Wayne County, PA: Walmart manager accused of stealing over $56K from Honesdale
store
Panama City, FL: C-Store Armed Robber Sentenced to 20 years
Prince George, BC, Canada: RCMP investigate 4 vape and cannabis store robberies
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•
Beauty – Sioux City,
IA - Burglary
•
C-Store – Chalmette,
LA – Burglary
•
C-Store – High Point,
NC – Burglary
•
C-Store – Waterford,
CT – Armed Robbery
•
C-Store – Pompano
Beach, FL - Robbery
•
C-Store – Grant
County, WA – Robbery
•
Gaming – Sioux City,
IA - Burglary
•
Gas Station –
Chicopee, MA – Robbery
•
Guns – Colorado
Springs, CO – Robbery
•
Hardware – Bexar
County, TX – Robbery
•
Hardware -
Springville, UT - Robbery
•
Hardware – Luzerne
County, PA – Robbery
•
Jewelry – Lewisville,
TX – Robbery
•
Jewelry - Toledo, OH - Robbery
•
Jewelry - Portsmouth, NH – Robbery
•
Liquor – Portland, OR
– Armed Robbery
•
Motel – Clinton
County, PA – Burglary
•
Pet – Greenacres, FL –
Robbery
•
Pharmacy – San
Antonio, TX – Robbery
•
Pharmacy – San
Antonio, TX – Robbery
•
Target – Apple Valley,
CA – Robbery |
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Daily Totals:
• 16 robberies
• 5 burglaries
• 0 shootings
• 0 killed |
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Click map to enlarge
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Featured Job Spotlights
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National Account Manager
Bohemia, NY
The National Account
Manager is responsible for managing and growing a portfolio of strategic
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products and services within existing and prospective customers. This role
serves as the primary business relationship owner for assigned accounts... |
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Miramar, FL
The Director, Asset
Protection Operations & Execution (APD) is responsible for the development and
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as well as resource and expense budgets... |

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VP Loss Prevention & Safety
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Every Pilot Has a Honeymoon Period
For the first few
weeks, everybody loves the new solution. The vendor is checking in
constantly, the retailer is engaged, and somebody has a spreadsheet with
seventeen tabs tracking success. Six months later is when you find out
whether you actually have something. If people are still using it after
the launch meetings stop, the novelty wears off, and nobody is getting
free lunch for attending training... that’s a successful pilot.
Follow this space every day to see more of 'Hedgie's Hot Takes' |
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