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 6/10/26

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Elias Zavala, LPC promoted to Regional Asset Protection Manager for The Home Depot


See All the LP Executives 'Moving Up' Here  |  Submit Your New Corporate Hires/Promotions or New Position

 

 

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Everon Whitepaper


A Layered Approach to Securing Retail Entrances Against Theft

Retailers across the nation are feeling the strain and profit loss attributed to a rise in external theft hitting their stores. Taking an active role in layering technology and updating policies and procedures can help retailers stem the flow of activity and risk.

Shoplifting has been around as long as shopping itself. What changes over the years is the methods deployed by the thieves and the magnitude of the issue for retailers’ bottom lines. As reported by a number of industry associations, security suppliers and retailers, the COVID-19 pandemic has played a significant role in increasing the frequency of more violent types of crimes.

While no one solution or even combination of solutions will completely eradicate shoplifting from our society, taking an active role in layering technology and updating policies and procedures can help retailers stem the flow of activity and risk. Active prevention methods such as signage, visible camera technologies and public view monitors, along with solutions designed to modify consumer behavior, can have an impact on deterring crime across the retail industry.

Shoplifting, organized retail crime and social media-driven theft impacts everyone—from the consumer to the retailer and the communities where they operate—so a coordinated effort between retailers, their security partners and law enforcement is an essential first step.

To learn how Everon's retail security professionals can help create a safe shopping environment and minimize shrink in your stores, discover our comprehensive security, fire, and life safety solutions below.

Click here to read more

 



NRF PROTECT 2026


Hedgie's Day 1 & 2 Dispatch from NRF PROTECT 2026

By Hedgie Bartol, LPQ, LPC - Avid Industry Advocate

If NRF Big Show is where retail goes to dream about the future, NRF PROTECT is where we figure out how to keep the future from stealing everything that isn't bolted down.

This year's event at the Gaylord Texan in Grapevine has felt a little different so far. Maybe it's because the industry is maturing. Maybe it's because we've all sat through enough AI demos to know the difference between intelligence and a really good marketing team. Or maybe it's because the threats facing retailers continue to evolve faster than our budgets.

Whatever the reason, two days into NRF PROTECT 2026 and one thing is clear:

Enterprise risk is no longer somebody else's problem.

Day One: The Warm-Up Before the Heavy Lifting

Let's be honest.

Day One of NRF PROTECT is a little like the first day of summer camp. Everyone is arriving, figuring out where everything is, reconnecting with industry friends, and trying to remember whether they packed enough business cards or remembered them at all!

The official agenda reflected that, with leadership sessions, educational workshops, and plenty of opportunities to reconnect with peers before the opening festivities kicked into gear.

What stood out wasn't necessarily any single presentation. It was the conversations happening in hallways, coffee lines, and hotel lobbies.

The themes were familiar:

  • Organized Retail Crime

  • Digital fraud

  • Supply chain risk

  • Workplace safety

  • Cybersecurity

  • And the growing realization that all of those things are interconnected.

Ten years ago, you could sit comfortably in your AP silo. Today? Good luck.

The lines between physical security, digital fraud, operational risk, and brand protection have become blurrier than my vision after the second day walking the expo floor… and The W/Z party.

Day Two: The Convergence Conversation Gets Real

By Tuesday morning, the event hit its stride. The keynote on leadership focused on what makes teams excel, and frankly, it couldn't have been more timely. Because almost every conversation I had throughout the day came back to one thing:

Technology isn't replacing people. It's changing what good people are capable of doing.

I know. Not as sexy as "AI will take over the world." But far more useful.

Supply Chain Is Finally Getting the Attention It Deserves

One of the more interesting sessions focused on supply chain theft and fraud, including carrier vetting, pickup verification, and improving real-time visibility across the movement of goods.

And honestly? It's about time.

For years we've spent enormous energy discussing what happens after merchandise reaches the store. Meanwhile, organized criminals have been looking at distribution centers, transportation networks, cargo yards, and logistics providers like a buffet.

The industry's response is finally catching up. More visibility. More verification. More intelligence. Less "we'll figure it out when it disappears."

The Real Buzzword Wasn't AI

I know what you're thinking. "Hedgie, surely AI was everywhere." Of course it was. You couldn't throw a stress ball across the expo floor without hitting an AI-powered something. But the real buzzword wasn't AI.

It was unification.

The idea that: Physical security data, Fraud intelligence, Supply chain visibility, Case management, Video systems, Access control and Investigations all need to work together.

The smartest retailers aren't asking, "What new technology should I buy?" They're asking: "How do I get my existing technology to stop acting like it hates the rest of my technology and work cohesively with my other colleagues?"

That's a much better question.

The Expo Floor Translation Guide

After walking the floor, here's my unofficial translation guide:

"Single pane of glass" = We finally connected some things.

"AI-powered" = Please ask for the accuracy rate and what reality is.

"Seamless integration" = Trust, but verify.

"Game-changing platform" = Ask for customer references.

"Autonomous" = Hopefully.

Hedgie's Two-Day Takeaway

Two days in, the biggest lesson isn't about technology. It's about perspective.

The industry continues moving toward a world where:

  • AP leaders need to understand fraud.

  • Fraud teams need to understand cybersecurity.

  • Cyber teams need to understand physical risk.

  • Operations needs a seat at the table.

  • And everyone needs to stop pretending the threat landscape comes neatly organized into departments.

The criminals certainly aren't operating that way. Why should we?

One more day to go, plenty more conversations to have, and undoubtedly a few more miles to put on these shoes. For now, the scorecard looks like this: Less hype. More practicality.

And that's a trend I'll happily support.
 



The U.S. Crime Surge
The Retail Impact


Auror's Crime Data Making Headlines
New data shows organized retail theft hitting North Texas harder than national average

Report finds repeat offenders account for most retail crime incidents in the region.

Retail theft is taking a growing toll on North Texas businesses, and new data suggests repeat offenders are driving much of the problem.

A report released by retail crime intelligence platform Auror found that North Texas retailers experience repeat and organized retail crime at a higher rate than the national average.

The company, which works with 265 retailers in North Texas, recorded more than 20,000 retail crime events annually across the region.

Raul Aguilar, Auror's head of North America law enforcement partnerships and a retired deputy assistant director with the Department of Homeland Security, said the goal is to help retailers and law enforcement identify patterns and share information more quickly.

"We want to make sure that those events are then shared in a quick way, so they can look at it and try to see what's impacting the community," Aguilar said.

The top 10% of offenders in North Texas are responsible for 72% of recorded retail crime events. Nationwide, the top 10% of offenders account for 66% of recorded retail crime events.

Auror said agencies in Dallas, Fort Worth, Arlington, Plano, Addison and the Texas Department of Public Safety use its platform.  nbcdfw.com


Retail Theft Partnership Expands
Suffolk County DA Ray Tierney’s Retail Protection Partnership Expands After Proven Success in Combatting Retail Theft
Suffolk County District Attorney Raymond A. Tierney today announced the continued results of the Retail Protection Partnership, a program he created in October 2023, in response to rising rates of shoplifting nationwide and particularly in New York State, following bail and discovery “reforms.” The initiative has expanded to include additional retailers and partners in law enforcement.

The innovations utilized by the District Attorney’s Office for the Retail Protection Partnership include focusing on repeat offenders who have stolen thousands of dollars of merchandise from retailers in Suffolk County. Many of the top offenders have been emboldened by the New York State bail and discovery “reforms” which mandate a “catch and release” of recidivist offenders on misdemeanor petit larceny charges.

The partnership’s investigators and prosecutors utilize “aggregation” which allows for the value of the products in the numerous misdemeanor thefts to be added together to result in a felony charge. Another strategy utilized is the service of a Trespass Notice, giving notice to the shoplifters that they were no longer legally permitted to enter the store. Subsequently, if the shoplifter returns to that same store, the offender can then be charged with the misdemeanor crime of Trespass, or Burglary in the Third Degree, a Class D Felony.

“While retail theft may not always receive the same attention as other crimes, its impact is significant affecting everyone from businesses to our communities,” said Suffolk County Police Commissioner Kevin Catalina. “The decrease in shoplifting incidents demonstrates that our efforts are working and we will continue to support innovative strategies while strengthening partnerships to ensure we are combatting retail theft.”

Results of the Retail Protection Partnership over the past three years have proven successful. Following its implementation, the number of misdemeanor petit larcenies went down from 6,041 in 2024, to 5,774 in 2025, and 1,950 for the year to date in 2026 – trending below last year’s pace and on track for approximately 4,800 at the end of year. suffolkcountyda.org


As World Cup looms, Atlanta police release new crime data
Overall crime in the city is down 14% compared to last year, according to newly released crime statistics from the Atlanta Police Department (APD).

Chicago homicides in 2026: 172 people slain. How that compares with previous years.

Knicks fans assault NYPD cops, block traffic, uproot trees at Bryant Park watch party

 



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Sports Events Drive Retail Risks
Major Sporting Events Create New Planning Challenges for Retailers


Large Crowds, Extended Hours and Public Safety Concerns Expand LP Responsibilities

By the D&D Daily staff


As cities prepare for major sporting events ranging from championship games to the upcoming FIFA World Cup, many retailers are recognizing that large-scale sporting gatherings can create unique operational and security challenges that extend far beyond the stadium.

Recent championship celebrations have once again highlighted how large crowds, increased foot traffic and emotionally charged environments can create public safety concerns in surrounding business districts. While the vast majority of fans celebrate responsibly, retailers located near venues, entertainment districts and fan gathering areas often experience significant increases in customer volume, traffic congestion and security-related incidents.

Loss prevention and asset protection teams frequently work alongside operations, facilities and local law enforcement partners to prepare for these events. Planning efforts may include adjusting staffing levels, reviewing emergency communication procedures, coordinating store closing schedules and evaluating physical security measures for locations expected to experience unusually high traffic.

The upcoming FIFA World Cup presents an example of the scale retailers may face. The tournament is expected to bring millions of visitors across North America, with host cities preparing for significant increases in tourism, transportation activity and fan events. Security planning is extending well beyond stadiums to include hotels, transportation hubs, commercial districts and surrounding businesses.

Industry observers note that retailers may encounter a range of challenges during major sporting events, including crowd-management concerns, increased opportunities for shoplifting and disorderly behavior, traffic disruptions, parking issues, counterfeit currency attempts and cyber-related scams targeting visitors and businesses. Large fan zones and public viewing areas can further increase operational complexity for nearby retailers.

For many organizations, preparation now involves a broader business continuity approach that considers employee safety, customer experience, inventory protection and emergency response planning. As sporting events continue to grow in scale and attract larger audiences, retailers are increasingly viewing event-related preparedness as an important component of modern loss prevention and risk management strategies.


States Wage War on Dynamic Pricing
Connecticut becomes second state to regulate dynamic pricing

The state follows Maryland in enacting legislation that bars retailers from using personally identifiable data to customize prices. A similar bill is awaiting action by New York’s governor.

Connecticut Gov. Ned Lamont on Thursday signed a bill that prohibits retailers from using personally identifiable data to customize prices for shoppers.

Also Thursday, New York state lawmakers approved legislation that would bar retailers from using personally identifiable data to customize prices for shoppers. The bill now awaits a decision by Gov. Kathy Hochul.

On June 2, Colorado Gov. Jared Polis vetoed a bill passed by lawmakers in the state that would have prohibited companies from using consumer data to generate individualized prices.

The legislation in Connecticut and New York reflects a mounting effort by politicians and advocacy groups to crack down on practices they claim are unfair to consumers.

Connecticut is the second state to enact a law that restricts how retailers can use information about their customers to set prices. In April, Maryland Gov. Wes Moore signed a bill that made the state the first in the country “to ban price manipulation practices driven by the ability to instantly spike prices based on surveillance data.” Maryland’s law is due to go into effect on Oct. 1. retaildive.com


In-Store Inventory Robots
Midwest grocer B&R Stores rolls out in-store inventory robots
A family-owned grocery operator with locations in several Midwest states is capturing real-time, shelf-level data.

B&R Stores, which operates several supermarket banners in Nebraska, Iowa and Missouri, is deploying the Simbe store intelligence platform and Tally autonomous shelf-scanning robot at select locations in Lincoln, Neb. The retailer manages thousands of SKUs across fresh, center store and specialty categories in a high-traffic, fast-moving environment.

Seeking to maintain shelf consistency to help shoppers find items at the accurate price, B&R Stores is scanning and recording real-time, shelf-level data on product availability, pricing, and placement via Tally robots.

According to the retailer, store associates will typically spend up to 30 hours per week on manual inventory tasks which are time-consuming, error-prone and consistently cited as a top driver of attrition. Tally automates those tasks, freeing associates to focus on higher-level replenishment, store execution and customer service workflows. chainstoreage.com


NRF: Retail sales grow again in May
Total retail sales (including restaurants, but excluding automobile dealers and gasoline stations) increased 0.42% month over month and were up 7.19% year over year in May, according to the CNBC/NRF Retail Monitor released by the National Retail Federation. That compared with increases of 0.34% month over month and 5.73% year over year in April.

Corporate America has been draining the world’s water. Matt Damon’s new campaign asks Gap, Starbucks, and Amazon to help give it back
Water.org, the nonprofit co-founded by actor Matt Damon and engineer Gary White, is launching Get Blue, a consumer-facing campaign that bets corporate America’s retail footprint can do more for the global water crisis than traditional charity ever could.

More retailers and brands are evaluating the benefits of price cuts

Chief experience officer at Walmart’s Sam’s Club to exit

Pump & Pantry to acquire 21 Hy-Vee convenience stores across three states

Inflation heats up to 4.2% - highest pace in about three years, fueled by Iran war
 



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ORC Is a Given. Being an Easy Target Isn't.
 

2026 opened with a clear signal from Washington: organized retail crime is now a national priority. But while enforcement ramps up, ORC isn't slowing down. It's evolving.

Today's crews are coordinated, mobile, and highly informed. They know which stores to hit, which protections to test, and which ones will fail in seconds. The pattern is consistent: they go where it's easiest.

That's the reality retailers are operating in now.

Sekura has been on the ground across the U.S., working directly with LP teams and store operations to address these gaps in real time, deploying solutions where they have immediate impact.

What we're seeing across the market:

Known vulnerabilities are being repeatedly exploited.

Low-strength detachers are still widely in use and widely defeated.

Stores that don't upgrade are being revisited.


Read more in Sekura's quarterly V-Newsletter here



 

 

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Businesses Battle Impersonation Schemes
Companies aren’t prepared for how AI is accelerating impersonation attacks

Businesses generally aren’t taking a proactive enough approach to blocking schemes that spoof their leaders’ identities, according to a new report.

The cybersecurity industry devotes a lot of attention to how AI helps hackers analyze vulnerabilities more quickly and craft better malware, but a new report argues that AI’s improved impersonation of corporate leaders is proving just as consequential.

Impersonation attacks have targeted either executives or lower-level employees at more than half (53%) of organizations this year, the security firm Outtake said in a report published on June 4.

At the same time, the report found, three-quarters of respondents to Outtake’s survey performed only limited impersonation monitoring or only reacted to attacks as they happened.

AI’s ability to generate convincing fake media has opened “a second front” in businesses’ war against impersonation schemes, Outtake said in its report, which was based on a survey of more than 1,100 cybersecurity and risk-management leaders.

Nearly half (47%) of companies “have already encountered confirmed or suspected synthetic-media impersonation of an executive or brand representative,” according to the report. Additionally, companies identify AI-generated attacks as the biggest visibility gap in their impersonation-prevention strategy.

“People are the most exposed and least protected attack surface,” Outtake said. According to the report, only 43% of companies conduct identity-spoofing simulations involving their executives to identify the biggest potential impersonation risks. cybersecuritydive.com
 



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‘It’s a Hurricane Warning’
Guardrails around powerful AI models may be too late

The U.S. has at most six to 12 months before Beijing can compete with this new wave of hyper-advanced AI models.

The U.S. is scrambling to strengthen guardrails around increasingly powerful artificial intelligence models before China can catch up. It may already be running out of time.

New AI models, such as Anthropic’s Claude Mythos and OpenAI’s GPT 5.5-Cyber, have advanced faster than legislation regulating the technology can keep pace. They have both shown a remarkable ability to identify software vulnerabilities and launch cyberattacks — skills that hackers and cyber adversaries are hungry to exploit.

Recent estimates suggest that the U.S. has at most six to 12 months before Beijing gains access to a frontier model with prowess comparable to Mythos or GPT 5.5-Cyber or develops an AI competitor that could eventually be wielded as a cyber weapon.

It’s a hurricane warning, not a seawall,” Rob T. Lee, chief AI officer at cybersecurity research company the SANS Institute, said of the time the U.S. has to prepare before this new wave of hyper-advanced AI models changes the cybersecurity calculus entirely. politico.com

 
Cyber Insurance Business Model Shift
Cyber insurance policyholders facing heavier scrutiny in underwriting, claims

A multiyear lull in insurance rates and insurers’ over-dependence on large U.S. policyholders have led to more restrictions and exclusions in coverage.

Enterprises holding cyber insurance policies are undergoing more scrutiny in their claims as rates decline and insurers scramble to remain profitable.

The stakes are high for both sides. Insurance companies around the globe increasingly fear their business is overly dependent on large U.S. policyholders, which make up nearly two-thirds of their global market share. They worry that one large supply chain event or outage could escalate and ultimately wipe out the cyber insurance industry as a whole.

These market pressures have led to a shift in the cyber insurance business model, where cyber insurers are developing sophisticated risk models to prepare for large-scale attacks that could disrupt a wave of policyholders at the same time.

Meanwhile, insurers are also pressuring policyholders to make sure they button up governance and security controls and have mitigations in place for any risk incurred by their third-party technology partners. cybersecuritydive.com
 

Apple Intelligence can now replace weak passwords without user intervention

Conan O’Brien Partners With AI Cybersecurity Firm for 15-Part Training Series


 




Speed vs. Reliability
Delivery reliability trumps speed, Macy’s and Ulta execs say

Maintaining on-time delivery promises will keep shoppers coming back, but fast shipping still has a role to play, retailers said at Home Delivery World 2026.

While delivery speed matters, executives at Macy’s, Ulta Beauty and other companies say reliability is more important to maintain and grow their customer bases.

“If we tell you we’re going to get something to you in three days, and every time we deliver in three days, you’re going to keep coming back, right?” Vinny Pagliuca, Macy’s director of supply chain sourcing and procurement, said during a panel at Home Delivery World 2026 last month. “It’s when you’re not reliable is when we’re going to lose our customers, and that’s what we see.

Other retailers at the conference agreed. For example, Ulta and its shoppers value delivery speed, but Vice President of Distribution Mike Bogovich said the beauty retailer’s customers especially care about delivery reliability and quality. He added that shopper satisfaction is better when the shipping experience is more predictable.

Same-day and next-day delivery options have been in the limelight this year, with major retailers like Walmart, Amazon and Target leading the charge through their in-house shipping capabilities. Other companies — including Ulta — are also growing their fast delivery toolkit through partnerships with DoorDash, Uber Eats and other providers.

But not every online order is urgent, particularly for products outside of categories like food and household essentials. For less time-sensitive shipments, consumers want predictability more so than speed, Home Delivery World 2026 speakers said.

“There’s actually been a paradigm shift, where as long as customers know when they’re going to get it, as long as they have good communication throughout the entire process, and they can trust the process, they’re willing to trade speed for that kind of reliability,” Jeff Wolpov, senior vice president of e-commerce and last mile at Ryder System, said. “That’s what’s really driving the business today in small parcel, as well as in big and bulky.”   retaildive.com


Amazon's Latest AI Push
Amazon is launching AI-generated custom merch

The retailer’s expansion into near-instant design and printing threatens its own network of third-party sellers as well as print-on-demand competitors.

Amazon is expanding its print-on-demand features to AI-generated designs created using Alexa for Shopping for products like T-shirts, water bottles, and hoodies.

Shoppers can use text prompts to generate images that are then printed onto blanks for sale on Amazon. They can then share the link to the design so other people can buy the same custom item. Amazon offers family reunions and pet-themed designs as use case examples, but the feature also threatens an entire ecosystem of drop-shipped products — as well as other custom printing companies. theverge.com
 

Amazon announces agreement with Corning to boost US fiber optics manufacturing, creating 1,000 advanced manufacturing jobs in North Carolina


 


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Murfreesboro, TN: Murfreesboro Police dismantle retail theft ring involving electric toothbrushes
Authorities in Murfreesboro say three people have been charged after a retail theft ring involving thousands of dollars worth of electric toothbrushes was recently dismantled. According to the Murfreesboro Police Department, analysts with the Real Time Crime Center used automated license plate reader technology to identify a vehicle that was linked to the crimes. Three suspects—identified as 28-year-old Devonta Gooden, 18-year-old Deasia White, and 36-year-old Shaun Leggs—were all arrested and charged with organized retail theft on Thursday, June 4. Officials added White was also charged with simple possession of marijuana and possession of drug paraphernalia. The MPD said the trio would have one person enter the Walmart along Old Fort Parkway, fill a bag with electronic toothbrushes and leave without paying. Then, another person would allegedly return the stolen items to customer service without a receipt, collecting funds on gift cards.  wkrn.com


Arlington, VA: Smash-and-grab robbery at Arlington jewelry store under investigation
Five thieves are on the run following a smash & grab robbery at an Arlington jewelry store. Investigators say that 2 of the men were armed.  wusa9.com


Midland, TX: Midland Police looking for suspect in $700 CVS theft

 



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Shootings & Deaths


Miami, FL: Update: Miami-Dade deputy justified in armed Walmart shoplifting suspect shooting, prosecutors say
A Miami-Dade Sheriff's deputy was justified in the fatal shooting an armed shoplifting suspect during an encounter at a Walmart last year that was caught on camera, prosecutors said. Deputy Wilfredo Ortega was legally justified in the Nov. 6, 2025 shooting of Kennedy Graham, the Miami-Dade State Attorney's Office said in a May 26 close-out memo. Ortega had responded to the Walmart supermarket in the area of South Dixie Highway and 211th Street after loss prevention staff saw Graham allegedly stealing from the store on security cameras. The memo said Graham, 36, had removed a T-shirt from a rack and concealed it under his shirt. Body camera footage released by the sheriff's office in January showed Ortega approaching Graham from behind outside the store entrance before Graham started running. During the scuffle, the camera is knocked off of Ortega but kept filming.  nbcmiami.com


Nashville, TN: Individual connected to shooting of Mapco store clerk wanted by MNPD
Metropolitan Nashville Police Department reports that a 34-year-old Mapco store clerk was shot Monday night at a store off Lebanon Pike. Authorities say that the person captured on surveillance cameras is wanted and has not been identified. The shooting allegedly happened during an altercation between the store clerk and the person involved.  fox17.com


DeKalb County, GA: Police looking for suspect who shot man swinging machete
DeKalb County Police said they're looking for someone who allegedly shot a man swinging a machete Monday evening and drove away from the scene. The suspect also hit the man with their gun after shooting him, according to a Tuesday morning update from police. He was taken to a hospital in stable condition.  11alive.com


Sacramento County, CA: Update: Search continues for shooter who killed 31-year-old dad in local liquor store
 



Robberies, Incidents & Thefts


Mansfield, TX: Target shoplifting suspects lead Mansfield Police on chase ending in crash in stolen car


 


 

Beauty – Nashville, TN – Armed Robbery
C-Store – Amherst, NY – Armed Robbery
C-Store – Nashville, TN – Armed Robbery/ clerk wounded
C-Store – Oakley, UT – Armed Robbery
Grocery – Atlanta, GA – Armed Robbery
Grocery – Indian River County, FL – Robbery
Jewelry - Arlington, VA – Armed Robbery
Motel – Sacramento, CA – Armed Robbery/ victim killed
Pawn – Louisville, KY – Armed Robbery
Restaurant – Chicago, IL - Armed Robbery
Restaurant – Chicago, IL - Armed Robbery
Restaurant – Chicago, IL - Armed Robbery
Target – Mansfield, TX – Robbery                                
 

Daily Totals:
• 13 robberies
• 0 burglaries
• 2 shootings
• 1 killed



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 Insight, humor & heart from
 one of LP's most trusted voices



Communication matters more than format.


We obsess over platforms—email, chat, huddles, intranets—but the truth is, no one ever said, “Wow, that Teams message changed my life.” What matters is clarity. If your people can’t understand what you’re asking, it doesn’t matter how many emojis you added. Clear beats clever, every time.


Follow this space every day to see more of 'Hedgie's Hot Takes'

 
 


 

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