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 6/2/26

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Follow along in the 'Vendor Spotlight' column below as Agilence showcases LP/AP solutions for the retail industry
 



The U.S. Crime Surge
The Retail Impact


Active Shooter Preparedness Matters
Preparing for the Unthinkable: Active Shooter Readiness in Retail


By the D&D Daily staff

Retailers face a wide range of security challenges, from theft and fraud to organized retail crime. While active shooter incidents remain relatively rare, they continue to be among the most serious threats that retailers must prepare for due to their potential impact on employees, customers, and business operations.

Retail environments present unique challenges during emergency situations. Stores are designed to be open and welcoming, often featuring multiple entrances, large customer volumes, and constantly changing traffic patterns. These factors can make it difficult to quickly identify threats and coordinate emergency responses.

Security experts emphasize that preparedness begins long before an incident occurs. Many retailers have implemented active threat response programs that include employee training, emergency communication systems, and coordination with local law enforcement. Training often focuses on helping associates recognize warning signs, understand evacuation procedures, and react effectively during high-stress situations.

Technology is also playing a growing role in preparedness efforts. Mass notification platforms, panic buttons, video surveillance systems, and real-time communication tools can help organizations quickly share information and support response efforts when emergencies occur.

However, experts caution that technology alone is not enough. Regular drills, updated emergency action plans, and clear communication protocols remain essential components of an effective workplace violence prevention strategy. Retailers are increasingly taking a broader approach that combines physical security, employee well-being, threat assessment, and crisis management planning.

As workplace violence concerns continue to evolve across multiple industries, retailers are reviewing their preparedness programs to ensure employees understand their roles during an emergency. While no organization can eliminate risk entirely, proactive planning and ongoing training can help improve response capabilities and potentially reduce the impact of a critical incident.

For retail security leaders, active shooter preparedness remains one part of a larger commitment to creating safe environments for employees, customers, and the communities they serve.


Delivery Speed Must Not Outweigh Security
Why cargo theft affects every American

Most Americans never see cargo theft happen, but they often pay the price through higher costs, product shortages and supply chain disruptions.

When Donna Lemm speaks about cargo theft, she is not speaking as an observer. She is speaking as someone who has lived through it. During her keynote discussion at the Fraud Symposium at the Rock & Roll Hall of Fame in Cleveland, Lemm delivered a message that was equal parts warning, encouragement and call to action. While much of the industry’s conversation around cargo theft focuses on statistics, technology and criminal tactics, her message centered on something else entirely: people.

During her keynote, she described what she sees as an increase in the aggressiveness and sophistication of criminal groups targeting freight moving through the supply chain.

Lemm pointed to trains stopped in remote areas, unattended containers and unsecured freight staging areas as examples of vulnerabilities that organized theft groups can exploit. In many cases, she said, the criminals are not targeting a specific shipment but rather looking for opportunities.

As described during her keynote, organized theft groups may board trains stopped in isolated areas, break seals and search for valuable cargo. Lemm argued that even when cargo is not stolen, tampering can create significant losses, particularly for refrigerated and perishable shipments.

We never once thought about the value and security of the goods,” she said while reflecting on earlier stages of her career. “We were talking only about speed.”

That mindset is no longer enough. Throughout the discussion, Lemm repeatedly returned to the importance of verification, authentication and physical security. She encouraged shippers, brokers and logistics providers to ask tougher questions about where freight is being staged, how facilities are secured, and what protections exist beyond basic compliance requirements. In her view, security can no longer be treated as a secondary consideration or a discussion centered solely around cost. The industry must understand where freight is going, who is handling it and what safeguards are actually in place. freightwaves.com


Property Crime in D.C. Dropped 24% During Guard Deployment
National Guard didn't reduce D.C. violent crime, report says
Researchers at the Niskanen Center found last August's deployment led to a 24% decline in "opportunistic" property crimes. Auto thefts, for example, dropped sharply; so did other property offenses.

But violent crimes — including robberies — were already on a downward cycle pre-deployment, and the deployment didn't measurably change anything.

The Guard deployed to busy and touristy areas, "where opportunistic property crime tends to occur and where visible deterrence is most likely to be effective."

But violent crime is more often the result of "interpersonal dynamics, social network conflicts, and the structural conditions of high-poverty neighborhoods," the report says, citing criminologist research.

The Guard by and large did not deploy to neighborhoods most plagued by violence, reports at the time suggested. axios.com


The View from the Other Side: The retail shoplifting crisis was largely a math problem dressed up as a crime wave
Retail theft is a real problem for mall businesses in particular, but the allegedly crisis around retail theft a few years ago appears to be overhyped.

Chicago homicides in 2026: 165 people slain. How that compares with previous years.

Raleigh, NC: New Crime Mapping Tool Helps Keep Residents Informed

Mamdani fires NYC sheriff, appoints former NYPD whistleblower
 



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Growing Tension Between LP & Customers
New Study Reveals Retail Security Measures Are Driving Customers Away

DALBAR and Competitor IQ survey of 500 North American shoppers uncovers a costly tension between loss prevention and the customer experience

DALBAR, Inc. and its division Competitor IQ today released the 2026 Retail Security and Loss Prevention Study, a survey of 500 U.S. and Canadian consumers on how loss prevention strategies affect the retail shopping experience. The findings reveal a significant tension between security and convenience -- one that is already costing retailers sales.

38% of shoppers have abandoned a purchase due to in-store security measures.

Key Findings

  • Security Measures Are Pushing Shoppers Out the Door: A significant share of respondents report abandoning purchases due to security-related friction. Locked merchandise cabinets and access restrictions are the leading causes -- and the full study breaks down exactly which measures are driving customers away.

  • Locked Merchandise Is the Biggest Pain Point: Many customers say locked displays negatively impact their shopping experience. Many feel mistrusted and will leave rather than wait -- and the data shows a clear link to lost revenue that retailers cannot afford to ignore.

  • Safety Matters, But Rarely Drives Store Choice: Most shoppers already feel a baseline level of security when they enter a store. The study reveals which measures build customer confidence -- and which ones backfire by sending shoppers online instead.

  • Customers Want Technology, Not Barriers: A strong majority believe AI and surveillance technology can better balance loss prevention with convenience. The full study includes detailed breakdowns of customer preferences by age, income, and retail category.

"Retailers are caught in a difficult position: theft is rising, but the measures used to combat it are alienating the honest shoppers they need to retain. The path forward lies in smarter, less intrusive security -- and the data shows exactly what that looks like." -- DALBAR / Competitor IQ Research Team  prnewswire.com


Stores Are Key to Fast Delivery
Walmart: Store-fulfilled deliveries getting faster

Over 36% of deliveries from stores arrived in three hours or less in Q1, with quicker speeds fueling customer engagement, CFO John David Rainey said.

Walmart’s U.S. sales using store-fulfilled delivery have more than doubled over the past two years as the retailer continues to prioritize faster shipping, President and CEO John Furner told analysts during a May 21 earnings call.

More than 36% of deliveries from stores arrived in three hours or less in Q1, with faster speeds fueling customer engagement, Executive Vice President and CFO John David Rainey said. He added that sub-hour options are growing the fastest.

We can now reach approximately 60% of the U.S. population in 30 minutes or less,” Rainey told analysts. “And customer satisfaction with our delivery offering reached record highs.”

Walmart has made efforts to accelerate delivery speeds as it looks to compete with Amazon, leveraging its assets such as stores, clubs, distribution and fulfillment centers and last-mile networks to drive faster deliveries, Rainey said. retaildive.com


Retail Participation in Pride Month Declining
Survey: Authentic brand participation in Pride Month remains important for consumers
Pride Month engagement from brands and retailers may be declining – but it still matters to a large portion of consumers.

Between 48% and 57% of consumers across the United States, United Kingdom, Canada and Australia say that brand participation in LGBTQ Pride Month is important to them, according to a new survey from Omnisend. The trend is most pronounced among Gen Z (69-75%), millennials (66-78%) and LGBTQ+ community members (76-85%).

Support for brand participation slightly varies by country, with 48% of Americans, 51% of Brits, 56% of Canadians and 57% of Australians noting that it’s important to them that brands participate in Pride Month. Between 11% and 14% across the four countries say it’s "extremely" important.

According to Gravity Research’s 2025 Pride Pulse Poll, 39% of companies reduced overall Pride Month engagement in 2025, up from just 9% in 2024 – a fourfold increase year over year.chainstoreage.com


Stalled Turnaround for JCPenney
J.C. Penney rebound stalls in the holiday quarter

The department store made some strides in its turnaround last year but ended fiscal 2025 with weakness on the top and bottom lines.

After making some progress in its turnaround during the previous two quarters, J.C. Penney slipped over the holiday season, as sales declines accelerated in the final quarter of the year. The department store’s annual report was released last week as part of a real estate trust’s financial reporting package.

“The trajectory, which was gradually improving, has clearly reversed direction,” GlobalData Managing Director Neil Saunders said by email.

Sales fell in part because some stores closed, but even so the retailer’s top-line was weaker than the overall market, per GlobalData.

That suggests JCP lost relevance over the holiday period, despite the things it has been doing to improve the proposition,” Saunders said. “That’s concerning and something the business needs to correct in the current fiscal year.”  retaildive.com


Consumer Tariff Relief Coming?
Will Consumers See Price Relief From Major Retailers as Tariff Refunds Roll Out?
There is bound to be a great degree of confusion — arguably, the entire process has been rife with the same — as on May 29 Trump’s Department of Justice signaled intent to appeal a federal judge’s order allowing all companies which paid tariffs to seek refunds, rather than only those which had filed suit. Beyond that, several retailers — including Costco, Amazon, Nike, and IKEA — are facing their own lawsuits from shoppers seeking direct compensation for prices paid for tariffed goods.

As far as Costco goes, CEO Ron Vachris has stated that the warehouse club intends to make good on the portion of the costs downloaded to customers tied to tariffs, but specifics remain scarce with so many elements in play.

Walmart CEO John Furner was equally cagey in terms of delivering hard promises on tariff refunds concerning its customer base, but did indicate interest in delivering some form of price relief.

A previous piece of Modern Retail reportage from Julia Waldow suggested that “shoppers, who have been squeezed by everything from tariffs to rising gas prices over the past year, are unlikely to see a large piece of those refunds.” retailwire.com


Target to host soccer event tour in four cities during World Cup

1 Million New Car Buyers Have Disappeared From US Economy
 



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In our upcoming webinar "Smarter Signals, Faster Action: AI-Powered Alerts and the Future of LP Team Efficiency," Agilence and The Loss Prevention Foundation walk through how to build smarter workflows that connect stores, districts, and enterprise teams, automatically uncover correlations between incidents, and combat the bias, disconnected investigations, and information overload that slow teams down.

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Governance Key to AI Resilience
Without strong governance, companies put credit ratings at risk in AI era

A new report from S&P Global provides a blueprint for how companies can adapt to the changing threat environment.

AI’s improving cyberattack capabilities underscore the importance of improved security governance, the ratings agency S&P Global said in a recent report.

Whether Anthropic’s highly touted Claude Mythos Preview model “represents a genuine inflection point or an incremental evolution,” companies should revisit how they detect and combat cybersecurity threats, S&P analysts said in the May 26 report.

S&P’s analysis breaks down the different forms of risk associated with AI and connects those risk factors to the decisions that credit ratings agencies make.

AI has not changed what effective cybersecurity looks like,” S&P analysts wrote in their report. “It has changed the speed and scale at which weaknesses are exposed.”

With that in mind, the report stresses the importance of vigilant governance measures to quickly identify cyberattacks, both AI-fueled and otherwise, before they metastasize into operational headaches. “Research on organizational cyber resilience consistently identifies governance failures as more financially damaging than purely technical ones,” S&P said.

The pressure that AI is putting on companies has reemphasized the importance of key organizational qualities that ratings analysts consider. Those include elevating the CISO’s importance inside the organization, transforming it from an operational role to a strategic one; the implementation of zero-trust architecture, making it easier to contain the identity-related compromises that are so ubiquitous in the modern threat environment; and the integration of AI governance into operational workflows. cybersecuritydive.com
 

RH-ISAC Expands Global Workshops
RH-ISAC Announces 2026 Regional Workshop Series, Expanding Global Opportunities for Cybersecurity Collaboration

Full schedule of in-person workshops brings retail and hospitality cybersecurity professionals together across North America, Europe, and Asia-Pacific

The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) today announced the 2026 schedule for its Regional Workshop series, a global program designed to bring cybersecurity practitioners together for in-person collaboration, threat intelligence sharing, and professional development.

Hosted in key markets across North America, Europe, and Asia-Pacific, the RH-ISAC Regional Workshops provide a forum for security leaders from retail, hospitality, and other consumer-facing industries to connect with peers and strengthen their defenses against evolving cyber threats. These one-day workshops feature interactive discussions, threat briefings, and the exchange of best practices, along with valuable networking opportunities.

"By bringing the community together in local markets around the world, we are empowering cybersecurity teams to share real-world insights, learn from one another, and collectively strengthen the resilience of consumer-facing industries," said Suzie Squier, president of RH-ISAC.

Workshops are open to eligible cybersecurity practitioners from retail, hospitality, and other consumer-facing companies, with most events available to non-members. View registration details here: https://rhisac.org/regional-workshops prnewswire.com


'National Vulnerability Database'
How NIST fumbled management of the National Vulnerability Database

A US federal watchdog has outlined how the National Institute of Standards and Technology (NIST) failed to effectively manage the growing backlog of unprocessed cybersecurity vulnerabilities in the National Vulnerability Database (NVD).

The NVD was established in 2005 and serves as a central repository for cybersecurity vulnerability data.

When security researchers or software vendors discover a flaw in a piece of software or hardware, they submit a report through the Common Vulnerabilities and Exposures program. NIST then takes that raw submission and “enriches” it with additional analysis, including severity scores and information about which specific product versions are affected.

The enriched data is what makes the NVD useful, because cybersecurity teams rely on it to automate their defenses, prioritize which vulnerabilities to fix first, and comply with federal requirements. helpnetsecurity.com


Pick n Pay breach puts South Africa’s retail cybersecurity under scrutiny

IBM’s new $5B initiative will help enterprises rapidly patch open-source vulnerabilities


 




Sephora & Ulta Bet on AI
Is agentic shopping the next big thing in beauty?
Artificial intelligence is the undisputed main character of 2026, showing up everywhere from the wedding industry to perfume creation. But even while AI’s place in society remains contentious — in the buzzy “The Devil Wears Prada 2,” AI is a bigger antagonist than Miranda Priestly — beauty brands and retailers are rushing to adopt AI into their platforms. That includes two of beauty’s major players, Sephora and Ulta.

In March, Sephora announced an integration of its app within ChatGPT, while Ulta Beauty announced its own artificial intelligence integration via a partnership with Google Gemini just a month later.

On this week’s episode of the Glossy Beauty Podcast, hosts Lexy Lebsack and Sara Spruch-Feiner are joined by senior beauty reporter Emily Jensen to discuss Sephora’s and Ulta’s recent investments into AI, and how agentic shopping is poised to evolve in the beauty industry.

How exactly AI will shape the consumer pipeline and influencer beauty shopping in the months and years to come remains to be seen. But with Amazon (and its proprietary AI capabilities) on Sephora’s and Ulta’s heels as a major beauty retailer, the beauty retailers are diving right in rather than risking getting left behind. glossy.co


Amazon Saves Customers 22 Hours Yearly
Jeff Bezos Earned His Fortune

The Amazon founder’s innovations save customers 22 hours a year on average, giving them the gift of time.

Amazon founder Jeff Bezos recently made a point that every critic of billionaire wealth should confront: “If I do my job right, the value to society and civilization from my for-profit companies will be much, much larger than the good that I do with my charitable giving.”

To see if he is correct, consider the one resource that is truly finite: time. Modern debates about wealth start in the wrong place. They begin with the fortune. They should begin with customers and their time. Mr. Bezos is worth roughly $275 billion. That number offends many people because they assume wealth must have been taken from someone else. But Amazon didn’t become valuable by force. It became valuable because hundreds of millions of people chose to use it. wsj.com


Amazon's 'Surreal' Impact
WSJ Letters: Amazon Shopping Is Surreal

People forget what it used to look like.

Kudos to Mr. Tupy for pushing back against lazy caricatures of Jeff Bezos. People forget what shopping looked like before Amazon: flipping through glossy catalogs, mailing or phoning in orders and waiting weeks for delivery. Having ordinary household items arrive in a day would have seemed fantastical.

Amazon’s critics often focus on the emissions from delivery trucks while ignoring the individual shopping trips those deliveries may replace. A single delivery route can bring hundreds of packages to homes, replacing shopping trips that would otherwise add cars, emissions and congestion to local roads. wsj.com


Watchdog slaps fines on Trip.com on e-commerce law violations

TikTok Shop evolves into a pan-European marketplace


 


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Los Angeles, CA: 2 suspects arrested following bizarre burglary attempt in Canoga Park
Officers with the Los Angeles Police Department responded to a burglary call in the 6500 block of Canoga Avenue, near the intersection of Victory Boulevard, around 12:30 a.m. Monday, June 1. Upon arrival, officials determined that the target was an ULTA store. The two suspects allegedly broke a side window of the business but were unable to breach a secondary wooden barrier, preventing them from gaining entry into the store. Following the attempted break-in, the suspects made a mad dash across a Canoga Park street. Investigators said the female suspect went to unusual lengths to hide her identity. Video from the scene showed she was wearing full face paint and makeup, including a mustache that was painted on. In addition to the disguise, officials said she went to great lengths to avoid getting caught, including performing stunts, such as barrel rolls, during the getaway attempt. The two suspects, believed to be a couple, were eventually located and arrested by officers.  foxla.com


Portland, OR: Multi-Agency Retail Theft Mission Yields Positive Results
On Friday, May 29, 2026, the Portland Police Bureau's Central Neighborhood Response Team (NRT), in collaboration with the Tigard Police Department and local retailers, conducted a coordinated retail theft mission in downtown Portland. The operation focused on deterring organized retail theft and supporting businesses impacted by ongoing theft-related crimes. During the mission, officers made 10 arrests and recovered 42 stolen items valued at approximately $945. The arrests included individuals charged with theft-related offenses, identity theft, fraudulent use of a credit card, and multiple outstanding warrants. PPB continues to work closely with law enforcement partners and retailers to identify prolific offenders, reduce theft-related losses, and improve safety for employees, customers, and the community.  portland.gov


Tigard, OR: 3 arrested in Aloha, accused of stealing about $36K worth of merchandise from Seattle area stores
$36,000 in Stolen Merchandise Recovered, Three Arrested in Organized Retail Theft Task Force. Roughly $36,000 in stolen merchandise was recovered and three people were arrested in a major Organized Retail Theft Task Force case. On May 16, 2026, an Organized Retail Theft investigator for Ulta reported that a suspected Organized Retail Theft crew had stolen merchandise from several stores in the Seattle area earlier in the day and was currently in Washington County, Oregon. “Washington County has a zero-tolerance policy for all types of crime, including retail theft,” said DA Kevin Barton. “Using a combination of local resources and grant funding, we have built a coalition of law enforcement agencies and retailers who help ensure businesses, employees, and customers are safe.” This joint investigation highlighted the partnership between the Sheriff’s Office and the Tigard Police Department Detective who is currently assigned to the Washington County District Attorney’s Office and is working as an Organized Retail Theft Detective. This position is funded through a $1.5 million grant awarded to the DA’s Office by the State of Oregon’s Organized Retail Theft Grant program.   facebook.com


Little Rock, AR: Woman Arrested Following $12,000 Retail Theft Investigation
Tim Griffin announced the arrest of a Little Rock woman following a lengthy retail crime investigation involving thousands of dollars in stolen merchandise. Attorney General Tim Griffin Announces Arrest Following Retail Theft Investigation in Little Rock According to the Arkansas Attorney General’s Office, investigators with the Special Investigations Division received a tip from TJX Companies on October 8, 2024, regarding multiple thefts at a Marshalls store in Little Rock Arkansas. Authorities say the suspect allegedly stole merchandise during incidents on September 7th, 16th, 19th, 23rd, and 28th, along with additional thefts on October 3rd, 8th, and 28th. Investigators estimate the total value of stolen inventory at approximately $12,000.   arkansasradio.com

 



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Shootings & Deaths


Las Vegas, NV: Man killed in strip mall shooting near Flamingo, Maryland Parkway; gunman in custody
One person is dead and another is in custody after a shooting in a strip mall parking in Las Vegas Monday morning, police said. Officers responded around 4 a.m. after several people called 911 to report a shooting in the 4100 block of S. Maryland Parkway, near Flamingo Road, according to Lt. Robert Price with Las Vegas Metropolitan Police. The alleged shooter remained on scene and was taken into custody, Price said. Investigators learned the two men were visiting a business when they got into a fight in the parking lot. One man took out a gun and shot the other.  news3lv.com


San Jose, CA: San Jose police looking for suspects in deadly downtown shooting that left 1 dead, 2 injured
One of three men injured when someone shot into their car in downtown San Jose over the weekend has died, police said Monday. The shooting was reported about 2:20 a.m. Sunday in the area of South First and East Reed streets. The victims were traveling in a car when someone fired into their vehicle, according to police. All three men suffered at least one gunshot wound and they were transported to hospitals. One victim, whose name wasn't released, has since died from his injuries, police said. The other two victims' wounds were non-life-threatening.  abc7news.com


Memphis, TN: 1 victim dies after double shooting on Millbranch
Two men were left injured after being shot at a Whitehaven shopping center on Sunday night, police confirmed. One of the victims later died, police confirmed around 11 a.m. Monday. Charges had not been filed. Police said the two men injured in the shooting had been involved in a verbal argument. Officers say they were called to a shooting in the 3600 block of Millbranch Road just after 8:50 p.m., where they found the two males suffering from injuries.  wreg.com


San Francisco, CA: SF Officer, robbery suspect injured in shootout after pursuit

New York, NY: Man shot in Homecrest; police investigate outside nearby sneaker store
 



Robberies, Incidents & Thefts


Round Rock, TX: Update: 2 men arrested in connection with robbery at Round Rock jewelry store
Two men have been arrested in connection with an April robbery at a Round Rock jewelry store, police said on Monday. Jalen Javon Davis, 24, and Leslie La Vun Jones II, 25, both of Houston, were arrested in the April 21 robbery at Marc Robinson Jewelers at the Round Rock Premium Outlets, located at 4401 N. Interstate 35. Police said the suspects entered the store, smashed glass display cases with hammers and stole jewelry before fleeing in a stolen vehicle. Employees reported the suspects wore masks and gloves. Detectives identified Davis and Jones through surveillance footage, witness statements, interviews and license plate reader data, which also helped identify vehicles linked to the suspects, police said. More arrests are expected in this case.  kvue.com


Chicago, IL: Logan Square Walgreens Robbed at Gunpoint in Early Morning Raid

Hatboro, PA: Woman used children to steal merchandise from PA Wawa


 


 

Adult – Charlotte County, FL - Burglary
Beauty – Los Angeles, CA – Burglary
C-Store – Spruce Pine, Armed Robbery
C-Store – Hatboro, PA – Robbery
C-Store – Bartlesville, OK – Armed Robbery
Dollar – Maggie Valley, NC - Burglary
Jewelry – Round Rock, TX – Robbery
Jewelry – Orlando, FL – Robbery
Jewelry – Ontario, CA – Robbery
Jewelry – Manassas, VA – Robbery
Pharmacy – Chicago, IL – Armed Robbery
Restaurant – Fremont, CA – Burglary
Restaurant – Peoria, IL – Armed Robbery
Shoes – New York, NY – Burglary
Tobacco – Mahoning Township, PA – Armed Robbery                            
 

Daily Totals:
• 10 robberies
• 5 burglaries
• 0 shooting
• 0 killed



Click map to enlarge


 


 

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Regional AP & Safety Business Partner - South Region
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