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Everon Appoints Jay Robertson as Chief Business Operations Officer
New executive leadership role strengthens
integrator’s customer-facing operations and centralizes core functions to
accelerate agility and growth.
Irving,
TX. [March 10, 2026] –
Everon, LLC
(“Everon” or “the Company”), a leading security integrator and premier
provider of commercial security, video, fire and life safety solutions ranked
the third-largest security company in the U.S. by SDM Magazine, announced today
the promotion of Jay Robertson to Chief Business Operations Officer, a newly
created executive leadership role reporting directly to Don Young, Chief
Executive Officer.
In this expanded position, Robertson will oversee Everon’s centralized,
customer-facing operations along with the company’s core business support
functions. Establishing this new role represents an important milestone in
Everon’s strategy to continually elevate the customer experience, streamline
processes through intentional AI investment, and strengthen cross-functional
alignment across the organization.
Read more here
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See All the LP Executives 'Moving Up' Here | Submit
Your New Corporate Hires/Promotions or New Position |
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It's 'CIS Week' on the D&D Daily!
Follow along in the 'Vendor Spotlight'
column below as
CIS
showcases LP/AP solutions for the retail
industry
|
The U.S. Crime Surge
The Retail Impact
High-Volume Organized Retail Theft
How Organized Retail Crime Groups Are Leveraging “Low-Value,
High-Volume” Theft Strategies
By
the D&D Daily staff
While smash-and-grab incidents often dominate headlines, loss prevention
professionals say many organized retail crime (ORC) groups are
increasingly shifting toward a quieter but highly effective tactic:
low-value, high-volume theft.
Rather than targeting high-end merchandise in dramatic grab-and-run
incidents, some ORC networks are focusing on everyday consumer
products that can be stolen repeatedly in smaller quantities without
immediately triggering attention from store personnel. Items such as
health and beauty products, over-the-counter medications, baby formula,
razors, and household essentials have become common targets due to their
steady demand and ease of resale.
Industry investigators say the strategy allows organized groups to
operate with less risk while maintaining consistent profits.
Individuals involved in these operations may enter stores multiple times
per week, taking small quantities of merchandise during each visit.
Because each incident involves relatively low dollar values, the
activity may appear similar to routine shoplifting unless patterns are
identified over time.
Once collected, the merchandise is typically aggregated through
coordinated networks and resold through secondary markets. Online
marketplaces, social media platforms, and informal resale channels have
become common outlets for these goods, enabling organized groups to
distribute stolen products quickly and across a wide geographic area.
Loss prevention professionals note that the challenge for retailers lies
in identifying patterns across stores and locations. Individual
incidents may appear minor, but when repeated across multiple stores and
regions, the cumulative losses can be substantial. This dynamic has
prompted many retailers to invest in centralized case management systems
and data analytics tools that can identify repeat offenders, track
product trends, and connect incidents that might otherwise appear
unrelated.
Law enforcement agencies and retail coalitions are also increasingly
collaborating to address this form of organized theft. By sharing
information across jurisdictions and retail organizations, investigators
can build stronger cases that demonstrate the organized nature of the
activity rather than treating incidents as isolated shoplifting events.
As ORC groups continue to adapt their tactics, retail security
experts say understanding the evolving methods behind these operations
remains critical. While high-profile theft events attract attention,
the steady accumulation of smaller, coordinated incidents may represent
one of the most persistent organized retail crime challenges facing
retailers today.
The War on Black Market Crime
USA-IT Unites State Leaders to Combat the Growing Threat of Illegal
Trade in Massachusetts
Public officials and business
leaders address emerging threats and policy solutions to disrupt
black-market crime
United to Safeguard America
from Illegal Trade (USA-IT) – a nationwide coalition supported by
national and state brand enforcement experts, law enforcement, leading
industry associations, and civic organizations – convened a roundtable
forum today in Worcester to identify cross-sector solutions to combat
organized retail theft, counterfeiting, and other forms of illegal trade
impacting Massachusetts communities.
Massachusetts' geographic position as a coastal hub makes the
Commonwealth particularly vulnerable to black-market activity.
Reports indicate that organized retail theft costs businesses in the
state approximately $2 billion annually. In just one enforcement
operation last month, local authorities in Lawrence seized nearly
$500,000 worth of counterfeit name-brand merchandise, highlighting the
scale and sophistication of illegal operations in the state.
Participants examined evolving tactics used by organized retail theft
rings, including the use of technology to coordinate theft and
distribute ill-gotten goods through seemingly legitimate marketplaces.
Attendees also discussed state policies and proposals that create
opportunities for illicit markets, including the 2018 increase of the
felony threshold for larceny from $250 to $1,200 as well as the recently
introduced Nicotine-Free Generation (NFG) bill.
Mike Kane, Economic Development Associate for the Worcester Regional
Chamber of Commerce stated, "Storefronts across the Commonwealth are
sounding the alarm about criminals stealing up to $1,200 with minimal
penalty, taking away sales and endangering their customers and
community. Those here must work in lockstep to protect our local economy
and ensure policies align with public safety."
finance.yahoo.com
California's Theft Crackdown in the
News
As Major Crime Falls In Cities, CA Cracks Down On Retail Theft: Newsom
The governor also said crime is down
in every major city in the state when comparing 2025 crime rates to
2024.
More than 33,000 stolen items valued at $3.3 million have been
recovered by California's Organized Retail Crime Task Force since the
start of 2026, Gov. Gavin Newsom announced on Tuesday. The crackdown
comes as major crime is falling statewide, according to the governor.
Newsom also said crime is down in every major city in the state, citing
recent statistics comparing 2025 crime rates to 2024 which indicate a
19.3 percent drop in homicides, and a 19.8% decline in robberies.
Reported rapes were also down by 8.8 percent, as well as aggravated
assaults by 9.7 percent, according to data from the Major Cities Chiefs
Association.
Oakland and San Francisco have experienced the sharpest declines in
crime, falling by 25 percent and 21 percent, respectively.
Since 2019, the state has invested $2.1 billion to fight crime, hire
more local police personnel, and improve public safety, Newsom said.
Newsom established the task force in 2019 to align local law
enforcement, district attorneys, and retailers amid a rash of flash mob
retail thefts. The recent operation was spearheaded by the
California Highway Patrol. As part of the operation, 75 investigations
were conducted and 33 people were arrested, Newsom said.
patch.com
The Great Debate Over Crime-Fighting
License-Plate Cameras
San Jose: Council moves ahead with new guardrails on license-plate
cameras
Mayor, council members broadly
support preserving 474 Flock Systems cameras installed in the city, in
the face of fierce opposition from civil liberties advocates
The City Council is moving ahead with tighter restraints on its vast
network of automated license-plate reader cameras, a strong nod
toward preserving the polarizing technology as other Bay Area
jurisdictions have sought to curtail it altogether.
Council members unanimously approved limits instituted and proposed by
the San Jose Police Department, aimed at shrinking the period it
keeps plate images recorded by the 474 Flock Systems cameras installed
throughout the city and restricting access to federal and immigration
agencies. The council’s backing came as civil-liberties groups
maintain their opposition to what they call the normalization of
warrantless surveillance of citizens.
Before all 10 councilmembers and Mayor Matt Mahan endorsed the changes,
they heard from more than 80 speakers during public comment for the
agenda item, with about 60% opposing continued use of the Flock
cameras against 40% who credited the technology with evening the odds
against crimes in a city with a thinly staffed police force.
mercurynews.com
Las Vegas ranks 6th in retail crime, lawmakers and retailers fight back
Roanoke Police Department discusses early 2026 crime data
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Malls Kick Off 2026 on High Note
Placer.ai: Shopping centers see visits rise again in February
Malls are starting off 2026 on a
high note.
Placer.ai’s February 2026 Mall Index revealed a strong performance for
all three segments during the month. Open-air centers led the
category with a 7.3% year-over-year increase in February visits,
with outlet malls followed closely behind at 7.2%. Indoor malls saw
visits increase 5.0% compared to the same month in 2025.
The February performance builds on strong numbers from January, when
open-air shopping center visits increased 6.2% year over year.
Indoor malls, which outperformed the other formats for much of 2025,
also posted solid growth of 4.5% during the month, while outlet
centers saw a 3.6% increase in visits.
Placer.ai noted that outlet malls are especially thriving during peak
and evening hours. The segment led all formats in year-over-year
visit growth across every daypart (11 a.m. to 2 p.m., 2 p.m. to 5 p.m.,
5 p.m. to 8 p.m.). During the evening daypart, outlet malls saw a 10.0%
increase in visits during February, while open-air centers and indoor
malls enjoyed 7.8% and 4.8% increases, respectively.
“Outlet mall's traffic softness in recent years likely reflected
intensifying competition for value-driven apparel from off-price
retailers and resale channels, which siphoned off some of the
bargain-focused demand that traditionally fueled outlet visits,” noted
Shira Petrack, head of content at Placer.ai. “But if outlet malls can
successfully differentiate through dining and experiential offerings –
extending visits beyond purely transactional trips – they may be better
positioned for a stronger 2026 as they compete on experience as well
as price.”
chainstoreage.com
Costco vs. Tariffs
Should Costco Be Channeling Tariff Recoveries to Members?
Costco plans to pass on savings from tariff refunds to shoppers
through lower prices if the warehouse retailer manages to land a
windfall.
“As we’ve done in the past, when legal challenges have recovered
charges passed on in some form to our members, our commitment will be to
find the best way to return this value to our members through lower
prices and better values,” CEO Ron Vachris said on a quarterly analyst
call. “We’ll be transparent in how we plan to do this if and when we
receive any refunds.”
Vachris cautioned that it’s “not yet clear what the process will be,
what refunds, if any, will be received, and when this will happen.”
He added that Costco has absorbed some of the tariff impact.
Vachris said, “Throughout the past year, we have taken action to reduce
the impact of tariffs; in many cases, we did not pass the full cost on
to our members.”
In its latest fiscal second quarter ended February 15, Costco lowered
prices on eggs, cheese, coffee, and some paper products due to lower
inflation for those goods. Vachris said, “At Costco, we always want
to be the first to lower prices and the last to raise them.”
retailwire.com
'Nightmare' for Department Stores?
Could off-price retailers start grabbing market share from each other?
So far, department stores and other
mainstream retailers have the most to fear as TJX, Ross and Burlington
open hundreds of stores each year.
Off-price retailers have been plucking market share from mainstream
retailers for years now. In recent weeks the three major off-price
retail chains in the U.S. — TJX Cos., Ross and Burlington — posted
another quarter of strong sales, margins and profits, and all three
emphasized that they will continue to add to their store fleets.
This has been a nightmare for department stores in particular,
which have ceded both sales and EBIT dollars to off price for more than
a decade, according to research last year from UBS analysts led by Jay
Sole.
As they bump up against each other in more markets, they could start
grabbing market share from each other, too.
retaildive.com
Resilience is Key
In 2026, retail supply chains are being rebuilt for resilience
Retail has been in a state of constant flux since the dawn
of online shopping at the turn of the century.
But the last five years, pandemic shutdowns, port congestion,
geopolitical tension and tariff volatility have escalated the alteration
of the operating environment. What began as temporary crisis
management has evolved into a structural shift in how retailers design
and operate their networks.
That is why the coming year will be defined more by resilience
than simple cost efficiency or speed.
chainstoreage.com
Target reduces prices on 3K products to draw in busy families
St. Patrick’s Day Celebrations Could See $7.7 Billion in Spend
How Financial Wellness Improves Safety
Consumer prices rose 2.4% annually in February, as expected
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All the News - One Place - One Source - One Time
Thanks to our sponsors/partners - Take the time to thank them as well
please.
If it wasn't for them The Daily wouldn't be here every day for you.
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Meet the NEW Gen5 SR from CIS Security Solutions
SMALLER. SMARTER. STRONGER SECURITY.
Innovation
doesn’t stand still—and neither do we.
For years, CIS Security
Solutions has led the industry with patented alarming tether technology
built through relentless testing, collaboration, and redesign. The result?
Higher sales and less loss.
In 2017, we introduced the original Gen5 alarming tether, featuring our
patented mousetrap lock and fully replaceable components. The mission was
simple: sustainability. Retailers quickly saw the payoff—reduced waste,
lower replacement costs, increased sales, and millions saved in shrink. Many of
those original units are still protecting merchandise today.
Then came 2022 and the launch of the Gen6 SR, powered by a 49 strand
stainless steel cable and our breakthrough Smart Release Lock, where the
decoder, alarm, and lock communicate directly from the lock itself. Retailers
loved it—then asked for one more thing:
"Can
you make it smaller?"
The answer is here.
The NEW Gen5 SR delivers the same powerful Smart Release technology in a
more compact, discreet design—combining the best of Gen5 and Gen6 into
one sleek solution.
Now you can:
-
Release and deactivate merchandise directly at
the lock with a single push using our all in one decoder
-
Keep tether bases hidden for cleaner, more
attractive displays
-
Maintain merchandising appeal with adjustable
cable length
The Gen5 SR proves what we believe at CIS:
innovation never stops.
Let’s talk about what you need—and build the solution that works best for you.
info@cisssinc.com / 772-287-7999 |
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Vendor Portals Create Cyber Risk
Retailers Confront Growing Threat of
Vendor Portal Cyber Intrusions
By
the D&D Daily staff
While large-scale retail data breaches often make headlines,
cybersecurity professionals say a quieter and increasingly concerning
threat is emerging through vendor and supplier portals used by
retailers across the industry.
Retailers rely heavily on online vendor portals to manage purchase
orders, product catalogs, shipment tracking, invoices and supplier
communications. These platforms allow thousands of vendors and
logistics partners to access parts of a retailer’s internal systems —
often with minimal oversight once accounts are established.
Cybersecurity experts say these portals are becoming attractive
targets for attackers because they offer indirect access to
corporate networks without requiring the attacker to compromise the
retailer directly.
In some cases, cybercriminals attempt to gain access by compromising
vendor credentials through phishing campaigns or password reuse.
Once inside a vendor account, attackers may be able to view supply chain
data, shipment schedules, pricing information or internal
communications.
While the data itself may not always include consumer payment
information, it can still be valuable for fraud schemes, competitive
intelligence or further network infiltration.
In more sophisticated scenarios, attackers may attempt to manipulate
vendor portal data — altering shipment information, submitting
fraudulent invoices or modifying product pricing records. Even minor
disruptions to supply chain data can create operational challenges for
retailers managing large volumes of inventory.
Security analysts say vendor portal exposure has grown significantly
as retailers expand their digital supply chain operations and integrate
more third-party partners into their systems.
“Retailers are increasingly dependent on vendors accessing internal
systems in real time,” said a cybersecurity consultant specializing in
retail infrastructure. “That convenience also creates an expanded attack
surface.”
To address the risk, many retailers are strengthening authentication
requirements for vendor accounts, including multi-factor
authentication and stricter password policies. Some organizations are
also limiting the amount of system access vendors receive and
implementing stronger monitoring for unusual account activity.
Retailers are also placing greater emphasis on third-party
cybersecurity standards, requiring vendors to meet minimum security
practices before being granted system access.
As retail supply chains become more digitally interconnected,
security experts say protecting vendor portals will be an increasingly
important part of retail cybersecurity strategy.
Ensuring that third-party access points are properly secured may
prove just as important as protecting the retailer’s own internal
systems.
Business Community Weighs in on AI
Standards
Industry to NIST: Keep agentic AI standards flexible and voluntary
The business community said security
guidance should reflect the nascency and diversity of the field.
The federal government should prioritize interoperable, risk-based
standards as it develops security guidance for agentic AI systems,
major businesses told the National Institute of Standards and
Technology.
NIST’s Center for AI Standards and Innovation is exploring ways to help
AI companies and their customers protect agents from tampering or abuse,
and as part of that project, it sought public comments through Monday
evening. More than 930 organizations and individuals submitted
comments, according to the docket, including a group of powerful
industry trade groups: the American Bankers Association and the Bank
Policy Institute, the software group BSA and the tech industry
juggernaut TechNet.
The groups made a wide range of recommendations to NIST, including
publishing reference implementations, emphasizing secure-by-design
principles, supporting research on managing agentic AI verification and
mapping new guidance to existing NIST publications.
“A collaborative, iterative approach that is focused on practical
guidance, real-world testing, and alignment with existing risk
management frameworks will help ensure AI agents can be deployed
securely and at scale, enabling the United States to fully capture the
economic and societal benefits of this emerging technology,” TechNet
said.
cybersecuritydive.com
Researchers uncover AI-powered vishing platform
Google completes $32B acquisition of Wiz |
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90-Day Amazon Reset
Amazon orders 90-day reset after code mishaps cause millions of lost
orders
Amazon's e-commerce site suffered
major outages in recent weeks.
Amazon is beefing up internal guardrails after recent outages hit
the company's e-commerce operation, including one disruption tied to its
AI coding assistant Q.
Dave Treadwell, Amazon's SVP of e-commerce services, told staff on
Tuesday that a "trend of incidents" emerged since the third quarter
of 2025, including "several major" incidents in the last few weeks,
according to an internal document obtained by Business Insider. At least
one of those disruptions were tied to Amazon's AI coding assistant Q,
while others exposed deeper issues, another internal document explained.
Problems included what he described as "high blast radius changes,"
where software updates propagated broadly because control planes lacked
suitable safeguards. (A control plane guides how data flows across a
computer network).
In other cases, data corruption took hours to unwind. Some
failures were traced back to basic mechanisms, such as a requirement to
have two people authorize code changes, that were either lacking or
bypassed.
In response, Amazon is introducing tighter controls that will require
engineers to document code changes more thoroughly and secure additional
approvals. At the same time, the company is developing other
safeguards designed to introduce what executives described as
"controlled friction" into the code-change review process.
"We are implementing temporary safety practices which will introduce
controlled friction to changes in the most important parts of the Retail
experience," Treadwell wrote in the document on Tuesday. "In
parallel, we will invest in more durable solutions including both
deterministic and agentic safeguards."
businessinsider.com
AI Deployed Across All Amazon Sectors
Amazon is determined to use AI for everything – even when it slows down
work
Corporate employees said Amazon’s
race to roll out AI is leading to surveillance, slop and ‘more work for
everyone’.
More than a half a dozen current and former Amazon corporate employees,
in roles ranging from software engineer to user experience researcher to
data analyst, told the Guardian that Amazon is pressing employees to
integrate AI across all aspects of their work, even though these
workers say this push is hurting productivity. They say Amazon is
rolling out AI use in a haphazard way while also tracking their AI use,
and they’re worried the company is essentially using them to train their
eventual bot replacements. All of this, they said, is demoralizing. The
Guardian granted these workers anonymity because of their fear of
professional repercussions.
“We have hundreds of thousands of corporate employees in a wide range
of roles across many different businesses, each of which is using AI in
different ways to learn about what works best for their use cases,”
Montana MacLachlan, an Amazon spokesperson, said. “While different
employees may have different experiences, what we hear from the vast
majority of our teams is that they’re getting a lot of value out of the
AI tools that they use day-to-day.”
theguardian.com
Perplexity Ordered to Stop Deploying Shopping AI Agents on Amazon:
Report |
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Orlando, FL: FDLE organized retail theft investigation leads to two
arrests, loss of more than $370,000
Two St. Petersburg men are facing felony charges following a massive
retail theft investigation that spanned multiple Florida counties and
racked up over $370,000 in losses. The Florida Department of Law
Enforcement (FDLE) announced the arrests of Raydel Amado Gines Prieto,
52, and Erisniel Melgarejo Rodriguez, 36, who are each charged with two
counts of organized retail theft. The FDLE’s Organized Retail Crime
Squad launched its probe in December 2023. The investigation began after
asset protection teams from a major home improvement retailer flagged a
pattern of suspicious activity involving two men hitting locations
across West Florida. Investigators say the duo used a variety of tactics
to bypass security. Methods included under-scanning items at
self-checkout kiosks, processing fraudulent returns for cash or credit,
and simply walking out of the front doors with entire shopping carts
full of unpaid goods.
tampafp.com
New York, NY: 3 suspects wanted for string of Lululemon, Alo robberies
across NYC
The NYPD is searching for three people in connection with a string of
robberies across the city over the last month. The suspects are accused
of robbing four Lululemonn and Alo stores across the city, from Brooklyn
to Manhattan. The robberies happened between Feb. 7 and March 3,
according to police. Combined, the suspects have made off with more than
$56,000 worth of clothing. In each case, the suspects entered the store,
grabbed clothes from the display case, and ran off. According to the
NYPD, not every member of the group was involved in each robbery. No one
was reportedly injured during any of the incidents.
fox5ny.com
Jonesboro, AR: Two men arrested for stealing tools worth thousands from
Home Depot
Two Trumann men face felony theft charges after police say they loaded
carts with thousands of dollars in tools from Home Depot and left
without paying. Craighead County District Judge Tommy Fowler found
probable cause Wednesday to charge Joseph Wayne Nix and Daniel Oliver
Irwin with theft of more than $1,000 but less than $5,000, and organized
retail theft between $1,000 and $5,000, both Class D felonies. On March
3, a Home Depot loss prevention officer reported a theft to Jonesboro
police. The officer said 31-year-old Nix and 45-year-old Irwin stole
$2,788.94 worth of tools from the store.
kait8.com
Boca Raton, FL: Real Housewives couple arrested in $5K Publix theft
scheme, Boca Raton police say
Oneida County, NY: New Hartford, Man brawls with police at New Hartford
Walmart after attempted theft
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Shootings & Deaths
Union City, GA: Update: Boost Mobile employee fighting for his life after being
shot by masked gunman robbing store
An employee at a Boost Mobile in Union City is fighting to stay alive weeks
after being shot during an armed robbery. The employee’s family has identified
him as 28-year-old Irving. They say Irving was shot in the stomach and suffered
severe damage to several of his organs. He has already had several surgeries,
and his family says doctors were hopeful about his recovery. Irving has since
suffered complications and is in the ICU at Grady Memorial Hospital. Last month,
Channel 2’s Michael Seiden reported on the shooting. Police told him then that
they believed the suspect was responsible for another armed robbery at a Dollar
General earlier that month. At that time, no suspects had been arrested.
wsbtv.com
Killeen, TX: Suspect arrested after gunpoint robbery, shooting at c-store
When officers arrived, they found two adult men on the ground in a physical
struggle. One of the men had sustained multiple gunshot wounds. Officers gave
aid and secured the second man involved. The injured man was taken by ambulance
to a local hospital with non-life-threatening injuries, police said. The suspect
was arrested at the scene and booked into the Killeen City Jail. Investigators
said preliminary information indicates the suspect confronted the victim at
gunpoint outside the business and demanded money. A physical altercation
followed, during which the gun discharged multiple times.
kcentv.com
Ferriday, LA: Shots fired at Home Hardware store; No injuries reported at this
time
Robberies, Incidents & Thefts
Lisle, IL: Man sentenced to 30 years for robbing Lisle Verizon store at gunpoint
The second of two cousins charged with robbing a Lisle Verizon store at gunpoint
has been sentenced to 30 years in prison. Judge Joseph Bugos handed down the
sentence Tuesday following Ezekiel Thompson’s guilty plea to one count of armed
robbery with a firearm, a Class X felony, according to DuPage County State’s
Attorney’s Office news release.
shawlocal.com
Oshawa, ON, Canada: 5 suspects wanted in Armed Robbery of Vape Store
Whitby, ON, Canada: Police look for armed robber who hit Little Caesars
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•
C-Store – Killeen, TX
– Armed Robbery / Susp wounded
•
C-Store – Kearney, NE
– Armed Robbery
•
C-Store –
Hopkinsville, KY – Armed Robbery
•
C-Store – Cranston, RI
– Burglary
•
Hardware – Jonesboro,
AR – Robbery
• Jewelry – Lynnwood, WA - Robbery
• Jewelry – Temple, TX - Robbery
• Jewelry – Langhorn, PA – Robbery
• Jewelry – Orlando, FL – Robbery
• Jewelry – Daytona Beach, FL – Robbery
•
Macy’s – Calumet City,
IL – Robbery
•
Restaurant –
Milwaukee. WI – Burglary
•
Restaurant – Cape May,
NJ – Burglary
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Daily Totals:
• 10 robberies
• 3 burglaries
• 1 shooting
• 0 killed |
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Click map to enlarge
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Featured Job Spotlights
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Vice President, Corporate Loss Prevention Operations
Menomonee Falls, WI
The Vice President of Loss Prevention Operations is responsible for
developing and executing a comprehensive strategy to reduce and prevent loss
across all aspects of the company’s operations. This role includes leadership of
the corporate loss prevention team, collaboration with senior management, and
the implementation of risk management programs...
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Group Director, Asset Protection - Fulfillment Centers
Bentonville,
AR
The Group Director, Asset Protection – Fulfillment Centers is
responsible for leading the operations and strategy of the Asset Protection
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Case building, evidence clarity, timeline
simplicity - this is where real value lives. Anything that shortens case
time gets attention fast.
AP teams live in case timelines, evidence packets, exception reviews,
and explaining "what happened" to people who weren’t there. Tools that
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you’re not a vendor anymore - you’re infrastructure.
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