D&D Daily Mobile Edition

The D&D Daily Mobile Edition
LP, AP & IT Security's #1 News Source

11/13/18

ORC Leader Gabe Esposito
Building Relationships is Key to Fighting ORC

Gabe Esposito, Director of Corporate Security for Verizon, is responsible for security and asset protection, including retail loss prevention for the company’s 1,600+ communications stores and kiosks throughout the United States. He also leads the Verizon’s domestic investigations teams for all business units, public safety outreach program, special events security, and provides expertise in the areas of crisis management, risk assessment, business continuity and compliance.

Esposito began his wireless career at Bell Atlantic Mobile. He managed regional business compliance, security and fraud teams in HQ and the Philadelphia and Greenville, SC areas before assuming his current responsibilities at Verizon.

Under his leadership, Verizon established a corporate-wide Loss Prevention program, a business continuity and disaster recovery program for its wireless business unit, a cross-functional crisis management plan, and implemented various training and awareness programs to support the company’s commitment to compliance, privacy, employee and retail customers’ safety, and security.

Esposito is a co-chair of the National Retail Federation’s Organized Retail Crime/Investigators Network and a member of the NRF’s Loss Prevention Council. He is a certified business continuity professional and a certified fraud examiner. He is also a member of DRI International, the Association of Certified Fraud Examiners (ACFE) and the American Society for Industrial Security (ASIS). He received a Bachelor of Arts degree in economics and an MBA.

Prior to joining the private sector, Esposito worked in law enforcement, which in part fuels his passion for developing and maintaining strong relationships with public safety partners. According to Esposito, it is through building and maintaining strong relationships with LP professionals, law enforcement, academia, and industry partners that the fight against organized retail crime can be won.

He adds, while some ORC perpetrators focus on a particular industry, most ORC groups define no boundaries and move from industry to industry perpetrating their fraud and theft. The sophistication of today’s ORC groups requires a highly organized and coordinated response from law enforcement and industry partners. It also requires a cross-functional investigative approach by the impacted company including LP, Corporate Security, cyber security, operations and others; a philosophy he has espoused and promoted throughout his career.

Industry and public safety organizations serve as a force multiplier in the fight against ORC and other crimes affecting private industry, and he encourages everyone to join their local ORCAs and to become members of the NRF’s ORC/Investigators Network. The ORC/Investigators Network serves as a place through which trends can be more quickly identified and mitigated on a regional basis, and nationally, and is a forum for sharing best practices and solutions to common challenges among LP professionals, law enforcement and academia.

The NRF ORC Effort: Trends – Value – Get Involved
In this roundtable discussion, the two Co-Chairs of the NRF’s ORC/Investigators’ Network Committee, Jon Shimp (Louis Vuitton) and Gabe Esposito (Verizon), talk about the NRF’s ongoing ORC efforts and the challenges and trends they’re seeing on a national level. And two of their team members, Robert Ruiz (Louis Vuitton) and Chris Baker (Verizon), share some of the recent developments for ORCA’s on a regional level.

Spotlight on Leadership

The New Rules of Consumer Privacy
by FaceFirst CEO Peter Trepp

What does it take for companies to survive in today’s fast-changing landscape? The secret: balancing consumers’ often competing desire for privacy, security and convenience.

That’s no easy task. Technological innovations have now made it possible to keep consumers safer than ever before, while offering brands never-imagined insight into consumer behavior. And yet, data breaches and privacy scandals undermine consumer confidence on a daily basis.

It’s time for a new model. In The New Rules of Consumer Privacy: Building Loyalty with Connected Consumers in the Age of Face Recognition and AI, FaceFirst CEO and author Peter Trepp has devised a set of rules that will help companies uphold consumers’ privacy without sacrificing their security and convenience. By following these rules, brands can create a win-win scenario that will maximize revenue, reduce crime, provide consumers with the best experience possible and ensure that consumers’ privacy is reasonably protected.

Included in The New Rules of Consumer Privacy:

● The Five Privacy Principles every company must follow
● The new rules of responsible data handling, according to leading academics and visionaries
● How technology adoption has forever changed our expectations of privacy
● How to deliver security, privacy and convenience at the same time
● Why transparency matters to brand loyalty
● The global legislative landscape
● The future of Artificial Intelligence

This book is a must-read for entrepreneurs, business leaders and anyone curious about face recognition, artificial intelligence or the future of privacy. Here’s how to order your copy.

About Peter Trepp
Peter Trepp is CEO of FaceFirst, a global patented enterprise-grade facial recognition software platform designed to be scalable, fast and accurate while maintaining the highest levels of security and privacy. As an executive leader, investor and entrepreneur, Peter has helped numerous technology companies achieve successful exits, including CSC’s purchase of ServiceMesh, BlackLine’s sale to Silver Lake Sumeru, and RedHat’s acquisition of Inktank. He earned his MBA at the UCLA Anderson School of Management and BS degree in Economics from UC Irvine. Peter is a widely quoted industry expert whose thought leadership has appeared in the Wall Street Journey, New York Times, Bloomberg, Digital Journal, Education Week, Business Insider and elsewhere.

Top Industry News

Death toll in California wildfire rises to 42, marking worst in state history

Calif. wildfires destroy outlets of several major restaurant brands
Fires in California raged on Monday leaving devastated communities in their path, as they destroyed hundreds of homes and businesses including locations of several quick-service chains in Northern California.

As of Monday, the Woolsey fire near the posh community of Malibu, Calif., had scorched 91,572 acres and was only 20 percent contained, according to state authorities. Two people were killed in the blaze, officials said. The fire has destroyed an estimated 370 structures. An additional 57,000 structures are threatened by the fire, which started last week.

In Northern California, the Camp fire has burned 113,000 acres over four days and destroyed 6,453 homes and 260 commercial buildings, state authorities reported. Twenty-nine fatalities were confirmed as of Monday. Much of the destruction has occurred in Paradise, a small community of 26,000 residents nestled in the foothills of California’s Sierra Nevada mountains. The fire, which is only 25 percent contained, barreled its way through the town incinerating hospitals, elementary schools, grocery stores and restaurants.

A KFC, a Burger King, a Jack in the Box and a McDonald's were gobbled up by flames in Paradise leaving nothing but rubble, according to details confirmed by Nation’s Restaurant News, as well information cited in various Bay Area news sites.

See a full list of known restaurants damaged by the California fires: nrn.com

How Resilience and Innovation Saved the Day at Gap Inc.
Following 2016 Fishkill, NY Distribution Center Fire
It’s November, which means the holiday season is right around the corner. For most retailers, gearing up for peak is a matter of getting the right inventory in the right locations and hiring enough people to get the projected orders out the door.

Those tasks are daunting enough. But, how do you recover when a facility you were counting on for the upcoming season catches fire roughly nine weeks before the first of November?

That’s a question Kevin Kuntz, senior vice president of global logistics fulfillment for Gap Inc., and his team confronted on the morning of Aug. 30, 2016. The night before, a fire tore through a 1-million-plus-square-foot distribution center in Fishkill, N.Y. The fire destroyed about $100 million worth of equipment and inventory, and while all employees continued to be paid, hundreds were impacted. What’s more, it took an important order fulfillment asset offline right before peak - a little like losing the starting quarterback on the eve of the Super Bowl. Punting isn’t an option. mmh.com

FaceFirst Announces Mask-ID for Enhanced Facial Recognition Privacy, Increased Security of Biometric Data

FaceFirst, the leading face recognition platform for retail and public safety, today announced Mask-ID, a new privacy feature that helps individuals maintain anonymity within face recognition systems. Mask-ID instantly blurs facial images without compromising match accuracy.

Mask-ID is the latest expression of FaceFirst’s Privacy by Design development methodology, which also includes role-based data access, purging facial data at regular intervals and providing enterprise-level data encryption.

“Mask-ID is a testament to our privacy principles,” said Peter Trepp, CEO of FaceFirst. “While our technology fully encrypts all data, our mission will always be to improve the privacy and security of biometric surveillance as a whole. With Mask-ID, FaceFirst has further enhanced protections against rogue operators and breaches, and we will continue to innovate and adapt to lead the industry in protecting individual privacy.” prweb.com

The Surprising Global Forward March of Facial Recognition - Part 1
Your Face as the New Computer Cookie

By Tony D'Onofrio, Global Retail Influencer

In January 2018, in a D&D Daily "Live from NY" interview, we debated the impact of iPhoneX on FaceID technologies. This new Apple iPhoneX had just placed the disruptive future of facial recognition technology in our pockets.

Less than a year later, it is surprising to observe the continued advanced deployments of FaceID solutions, especially outside the United States. For 2018, the global facial recognition market is valued at $3.97 billion and is estimated to reach $10.15 billion by 2025 at a CAGR of 14.35% during the forecast period.

Unlocking smartphones with your face is only the beginning.

Over the next several weeks, in four parts, we will delve into the latest adoption trends of facial recognition. This first post will explore selected USA / UK retail developments and introduce FaceID as your computer cookie. tonydonofrio.com

It's Official...
Amazon selects New York City and Northern Virginia for new headquarters
Amazon to invest $5 billion and create 50,000 jobs across two cities
Plus 5,000 jobs in Nashville for new Operations Center of Excellence

Amazon today announced that we have selected New York City and Arlington, Virginia, as the locations for our new headquarters. Amazon will invest $5 billion and create more than 50,000 jobs across the two new headquarters locations, with more than 25,000 employees each in New York City and Arlington. The new locations will join Seattle as the company’s three headquarters in North America.

In addition, Amazon announced that it has selected Nashville for a new Center of Excellence for its Operations business, which is responsible for the company’s customer fulfillment, transportation, supply chain, and other similar activities. The Operations Center of Excellence in Nashville will create more than 5,000 jobs.

The new Washington, D.C. metro headquarters in Arlington will be located in National Landing, and the New York City headquarters will be located in the Long Island City neighborhood in Queens. Amazon’s investments in each new headquarters will spur the creation of tens of thousands of additional jobs in the surrounding communities. Hiring at both the new headquarters will begin in 2019. The Operations Center of Excellence will be located in downtown Nashville as part of a new development site just north of the Gulch, and hiring will also begin in 2019. blog.aboutamazon.com

Winners and losers from Amazon’s HQ2 decision

Columnist: Amazon’s HQ2 Spectacle Isn’t Just Shameful - It Should Be Illegal

How Big Is Amazon? Its Many Businesses In One Chart

A Tour of Amazon’s 4-Star Store, a Retail Oddity

Walmart Says Flipkart CEO Out After Misconduct Allegations Probe
Walmart Acquired the Indian E-Commerce Company for $16 Billion in May
Walmart said on Tuesday that the co-founder and CEO of Indian e-commerce leader Flipkart Group has stepped down in the wake of allegations of “serious personal misconduct,” creating tumult at a company it recently paid $16 billion for to get a leg up in one of the most promising e-commerce markets in the world.

Binny Bansal, 37, resigned immediately after an independent probe into the unspecified allegations that he “strongly” denies, Walmart Inc said in a statement, adding that his wanting response to the accusations was behind his departure.

“While the investigation did not find evidence to corroborate the complainant’s assertions against Binny, it did reveal other lapses in judgment,” Walmart said in the statement. It did not detail those lapses. fortune.com

Walmart Announces New Focus on Hiring Military Spouses
Walmart today announced it will give hiring preference to military spouses, becoming the largest U.S. company to make such a commitment. The Military Spouse Career Connection, a new initiative by Walmart to recruit and hire military spouses, complements the 2013 Veterans Welcome Home commitment, enhanced in 2015, to hire 250,000 military veterans by 2020, a goal it is on track to surpass next year. businesswire.com

Macy’s Radical Plan to Save Itself: Shrink
Macy’s Inc., the iconic department store, has started a radical experiment aimed at revival. It is shrinking. Faced with too much space and too few shoppers, the 160-year-old retailer plans to reduce the amount of merchandise and the number of employees at its slower-performing stores - walling off entire sections at some locations and leaving the space empty. wsj.com

Build-A-Bear tries ‘Pay Your Age’ promo again - This time in Australia
Build-A-Bear, some might say, had a good problem with the Pay Your Age Day promotion debacle that caused chaotic conditions last July. Due to overwhelming demand, the retailer was forced to close down stores for the day, but the incident reportedly resulted in over 2.9 billion social media impressions. One might think the brand learned its lesson — and perhaps it has. Build-A-Bear Workshop Australia, the largest franchisee in the country, is holding a similar event on November 15th at 28 stores. In a press statement, the chain promised “important updates to help ensure the best possible experience for as many guests as possible.” retailwire.com

42% of holiday shoppers turning to mobile this year
About 73% of 1,000 U.S. consumers surveyed by Citi Retail Services said they plan to shop at brick-and-mortar stores this holiday season, but 57% also plan to shop online via their computers for gifts, and 42% said they will use mobile smartphones or tablets.

In addition, about 13% of those surveyed also plan to use voice-activated virtual assistants as part of their shopping process, but the percentage of voice shoppers was higher among certain demographics, with 22% of Gen Xers and 17% of millennials saying they would use their virtual assistants for holiday shopping. retaildive.com

Staten Island, NY: H&M employee accused of videotaping woman in dressing room at Staten Island Mall

Congressman Calls for Target Black Friday Boycott Over South Side Chicago Store Closings

Infographic: Most Consumers Don’t Even Notice Store Closures

Quarterly Results
Home Depot Q3 comp's up 4.8%, sales up 5.1%

The Retailers Association of Massachusetts
LP Committee Meeting:

Wednesday, November 28th
9:30 AM to 12:00 PM

Axis Experience Center
300 Apollo Drive
Chelmsford, MA 01824

Agenda
a. Networking (light refreshments)
b. Key Findings of FBI Active Shooter Phase II Study (Kevin Foote)
c. New and Emerging LP Technology (Axis Communications)
d. Open discussion / information sharing

Individuals interested in attending this meeting are asked to please RSVP by email to info@retailersma.org at their earliest convenience.

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How Neiman Marcus Safeguards Purchases When Sales Surge
Shamoun Siddiqui, VP & CISO, Neiman Marcus, on Using AI for Cybersecurity
Cybercriminals tend to ramp up their attacks against retailers around the holiday season, when revenues are highest and opportunity is ripe. Half of all surveyed retailers in a recent report said they had been victims of cyberattacks — a more than 100 percent increase from the year before.

Fraudsters are not just increasing the frequency of their attacks against retailers, they’re also getting smarter and changing how and when they attack retailers in order to cause the most damage and reap maximum rewards, according to Shamoun Siddiqui, vice president and chief information security officer at Neiman Marcus.

The Changing Face of Omnichannel Fraud

As the amount of transactions made online increases, many cybercriminals have been targeting those shopping channels. Gift cards have also become an appealing target for fraudsters in recent months, Siddiqui said, noting that botnet attacks are especially common in these incidents.

“Hackers and fraudsters have been relentless in the past year or two, attacking retail websites, scraping gift cards and probing accounts for weak passwords,” he explained. “We have seen a significant amount of botnet activity against our online portals, primarily targeting our gift card systems.”

Combatting Card-Not-Present Fraud

As cybercriminals adopt more sophisticated attack techniques, retailers like Neiman Marcus must implement new methods to safeguard transactions. Siddiqui and his team have made significant efforts to utilize artificial intelligence (AI) and machine learning (ML) systems, which detect suspicious behaviors or transactions and curb the number of successful cybercrimes.

“Whether the data resides in a traditional data center or in a public cloud, layered controls have been implemented to protect the confidentiality and integrity of that data,” he said. “We are also investing in artificial intelligence and machine learning technologies across a wide spectrum of areas. This includes fraud management, whereby AI and ML are being used to determine patterns of fraudulent transactions that may otherwise be invisible to the naked eye.”

Neiman Marcus is investing in more than just AI and ML: it has implemented protections such as identity and access management, firewalls, intrusion prevention systems, malware protections and advanced threat monitoring and logging systems. pymnts.com

Credit Card Chips Fail to Halt Fraud, Survey Says
New chip-enabled credit cards, which were rolled out to U.S. consumers starting in 2015, were supposed to put an end to rampant credit card fraud. So much for that.

A new report from the research firm Gemini Advisory has found that, of more than 60 million cases of credit card theft in the last 12 months, a whopping 93% of the stolen cards had the new chip technology.

This represents a major setback for the technology, known as the EMV standard, which is named after the companies (Europay, Mastercard and Visa) that created it.

“45.8 million…records [were] likely compromised through card-sniffing and point-of-sale (POS) breaches of businesses such as Saks, Lord & Taylor, Jason’s Deli, Cheddar’s Scratch Kitchen, Forever 21, and Whole Foods. To break it down even further, 90% or 41.6 million of those records were EMV chip-enabled,” states the report. fortune.com

Cyberattacks Top Business Risks in North America, Europe, EAP
A new report from the World Economic Forum (WEF) shows cyberattacks are the business risk of greatest concern in North America, Europe, and East Asia and Pacific (EAP) regions.

In the United States and Canada, the growth of concern around cyberattacks mirrors the pattern in similar economically advanced regions. Researchers point out how greater reliance on e-commerce also poses a risk here. Data fraud or theft was another primary concern in North America, ranking third and seventh, respectively, on businesses' list of top worries. darkreading.com

Cyber criminals abuse US Postal Service Informed Delivery for ID theft
The U.S. Secret Service issued an internal alert to law enforcement partners about identity thieves abusing the U.S. Postal Service’s Informed Delivery, a service that allows you to digitally preview your mail and manage package delivery. ID thieves have been using the Informed Delivery service “to identify and intercept mail, and to further their identity theft fraud schemes.” csoonline.com

2018 On Track to Be One of the Worst Ever for Data Breaches

Why WannaCry ransomware is still a threat to your PC

Tom's Tek Tip
by Tom Meehan, CFI
Sponsored by Controltek

Want to see Snaps from Snapchat in your area? Try Snap Map.

With Snap Map, you can view Snaps Stories submitted from all across the world. This includes events, celebrations, breaking news and more. It can be especially useful to see Snaps Stories people sent with their location setting on. This can be a great tool during a major event like an active shooter, protest or weather related event. Just go to https://map.snapchat.com and start searching.

e-commerce
Sponsored by The Zellman Group

What’s My Motivation?
8 Tips to Manage Your Fraud Team During the Hectic Holidays
Last year, e-commerce fraud spiked by around 22 percent during the holiday season. This period sees dramatic changes in the amount and types of fraud businesses encounter, from credit card testing and promo abuse to friendly fraud chargebacks and email tumbling.

So, what does that mean for fraud teams? ‘Tis the season to motivate everyone to get through the holiday rush. Here are some tips to make sure they’re in shape to face the madness head-on.

1) Set the stage with your team. Be honest with them—let them know upfront that this time of year is going to be stressful. But, remind them that they’re responsible for delighting and keeping your customers safe. Rally the troops!

2) Give them the tools to experiment and strategize. Ask your cross-functional partners about launches coming down the pipeline so you can adjust for future changes in customer behavior. And, partner with product or engineering teams to stress-test your rules or machine learning systems by running simulations. That ensures your team is optimally equipped for the additional volume.

3) Arm yourself with information. Ask your product or finance teams if they have a forecast for fraud and order volumes based on data from previous years. Using that forecast, your team can figure out scheduling and hiring needs.

4) Once you have that data, start planning. Figure out how much revenue you’re going to have to do and how many people you’ll need. Remember, many of your fraud analysts will want to take time off for Thanksgiving, Christmas, or New Year. Ask them to rank their preferences for time off on each holiday. Once that’s done, you can start figuring out whether you need to hire contractors to deal with fraud surrounding each holiday.

5) Be smart with your contractors. Leave enough time to train them so they’re equipped to deal with the fraud rush. Consider letting them handle more “lightweight” functions like customer service, or having them work on lower-risk orders. To soften the potential impact of fraud on your bottom line, let your more seasoned fraud analysts handle more high-risk transactions.

6) Cross-train your customer support team. If needed, they can help out with lower-risk transactions. Like your contractors, make sure you’re giving them enough time to train and ramp up.

7) Document everything. Make sure you have a playbook to train new employees and contractors to make their onboarding experience as efficient as possible. Instruct your team on keeping detailed records on each transaction so you’re ready to fight potential chargebacks.

8) Empathy is key. The holiday season can by hard for your employees. It’s important to keep up their morale so they keep giving 110 percent. Consider letting your employees work from home, especially if they’re working overtime. And more importantly, take the time to recognize their hard work and celebrate their wins! cnpexpo.com

Thoughts Of Holiday Retail Cheer Tempered By Memories Of Failure
The seeds of so many holiday season mishaps — web hiccups, shipping chaos, inventory gaps — have already been planted, and will respond in the right conditions (say, an unexpected surge in web traffic combined with sub-par hosting, or a winter storm for which adequate logistical preparations were not made).

That’s not to suck any cheerful anticipation out of the 2018 holiday shopping season, during which U.S. consumers are expected to spend at least $1 trillion, with eCommerce set for a 14.8 percent year-over-year increase, to $124.1 billion. Put the finishing touches on those late-year marketing plans. Do that supply chain triple check. Select those gourmet snacks for the company holiday party and, by all means, let your mind drift for a few minutes to how you might spend any bonus or raise you will earn for your Q4 triumphs.

Just don’t forget everything that can go wrong. And let these bad memories of holidays past guide you in the coming weeks to ensure that your retail and payments machine is running in top condition. pymnts.com

Forget fake goods – fake shopping apps plagued China’s Singles’ Day

Apple pumps up its Amazon listings with iPhones, iPads and more

How to Holiday-Proof Your Ecommerce Shop

Chicago to Sue 8 Online Retailers for Selling E-Cigarettes to Minors

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent

ORC News
Sponsored by Auror

Update: Bridgeport store owner's millions came from check-cashing courtesy
McCloy’s Store in Bridgeport opened for business on Friday, but the tiny grocery that supposedly racked up millions of dollars in profits in recent years was in dire need of restocking. Police this week charged owner Melvin “Beanie” McCloy, 60, with running a corrupt organization, dealing in proceeds of unlawful activities, receiving stolen property and fraudulently trafficking in food orders for allegedly selling stolen groceries over the past three years. A forensic analysis of McCloy’s business records showed that in 2016 he “deposited $3.9 million into his business account,” investigators reported. “In the year of 2017 up to July, he deposited $1.7 million.”

McCloy was happy to make small talk Friday, including about hunting. He referred comment about the charges, however, to attorney Francis Murrman of Greensburg. Most of the deposits originated through McCloy’s practice of cashing checks for store patrons, Murrman said. “He did this as a courtesy to his clients,” Murrman said. “Most (stores) don’t do it because of the huge inconvenience — who wants to take 30 checks a day to the bank and cash them? Being way out in Bridgeport and not having a lot to entice people to your store instead of Giant Eagle and Shop’n Save, it was something he did to help bring people in the door.”

Fayette County detectives and state police in Greensburg started investigating McCloy in May 2015 after area police departments responded to numerous retail thefts from various Walmarts and Shop’n Save, Giant Eagle and County Market stores, among other places in Fayette and Westmoreland counties, according to state police and court documents. Stolen items included soda, energy drinks, coffee and laundry detergent. triblive.com

Memphis, TN: $60K in merchandise stolen from cell phone store in Orange Mound
Thieves cut a hole in the ceiling to burglarize a cell phone store in Orange Mound. The owner of Smooth Wireless told FOX13 the crooks wasted very little time grabbing the most expensive items. The thieves used a pickax to break through the roof to enter and rob the business Sunday night around midnight. The crooks covered their faces in masks and had only a few minutes to spare. The surveillance video shows the suspects putting in bags the new iPhone X-S which retails for about $1,000 and the X-S Max which cost about $1,500. The total loss to the business is estimated at $60,000. fox13memphis.com

Menomonee Falls, WI: Police search for return scam suspect after a retail theft orchestrated at Home Goods
Menomonee Falls Police are looking for a woman suspected in a return scam retail theft at Home Goods. Police said that at about 1:52 p.m. Oct. 26 the woman entered Home Goods and placed several kitchenware items in a shopping cart. The woman then took the items to the return counter where she returned them as if she had already purchased them. She received a $331 gift card in exchange for the items; she subsequently used the gift card to purchase one of the items she had returned, according to police. jsonline.com

Springfield, OH: 750 books stolen from a Book store
Authorities were called to Bookhaven Used Books Saturday night. They met with the owner who said the store has been closed for a few years but was being used as storage. “(The owner) stated that she came to the location to pick up her bill for rent,” the report says. “She stated that she noticed that some books were missing and boxes had been moved around. (She) stated that she did not have an inventory of what books were missing. She estimated that approximately 750 books were missing.” The report says the burglary could have taken place between Oct. 7 and Saturday. springfieldnewssun.com

Wrentham, MA: Police looking for $5,000 Coach Outlet theft suspect

Warwick, RI: Police seek $400 Target shoplifting team

Greeneville, NC: 3 Charged With Shoplifting from Walmart and Dollar General

Japan: Tokyo Police arrests 3 serial Vietnamese shoplifters; 6 month investigation into Cosmetics thefts

Submit your ORC Association News

Visit the ORC Resource Center

Retail Crime News

Shootings & Deaths

Albuquerque, NM: Police arrest Shooting Suspect after 3 left critically injured at Distribution Center
Three people are in critical condition after they were shot at the Ben E. Keith warehouse in Albuquerque, New Mexico. Authorities said 30-year-old Waid Melton entered the warehouse around 6:15 p.m. Monday and started shooting. There were about 20 people inside at the time.

It took the SWAT team several hours before they found Melton at 2 a.m. Investigators with the Albuquerque Police Department said Melton was an employee at Ben E. Keith. A possible motive for the shootings also was unclear. In August, two people were shot and killed at the Ben E. Keith in Missouri City. Kristine Peralez was accused of shooting her co-workers, Francisco Reyes and Fedencio Janas. Peralez was killed during a confrontation with officers. The victims' families filed a lawsuit against the company, claiming Ben E. Keith had a history of workplace violence. abc13.com

Pine Bluff, AR: Shooting at Pawn shop leaves 1 employee dead, 1 injured
Police are investigating a shooting at a Pine Bluff pawn shop that left one person dead and another injured. It happened at the Wise Buck Pawn Shop at 2408 S. Camden Rd., just south of Faucett Road. Gunfire was exchanged between store employees and suspected robbers, according to authorities. Two employees were shot, one of whom later died. The suspected shooter fled the area on foot. katv.com

Oklahoma City, OK: Police identify officers who shot, killed suspect after armed robbery at metro cellphone store
A man suspected in an armed robbery of a cellphone store was shot and killed by police officers Monday night in south Oklahoma City. The suspect went into the MetroPCS store on Southwest 44th Street near Walker Avenue with a gun and stole several items, according to investigators.

Police said the man did not know that he had left the business with a tracking device. Police officers were able to track the man down and confronted him in a parking lot near Southeast 44th Street and South Byers Avenue. They chased him across the street. The officers gave the man several verbal commands to put down his weapons, but he didn't, according to police. Three officers opened fire and shot the suspect, officials said. The man was taken to an area hospital, where he was pronounced dead. koco.com

Fort Wayne, IN: One dead, one critical in shooting outside Kroger
Police say the shooting may be the result of some kind of interaction that took place in the parking lot of West State Plaza near the Kroger gas station. At about 5:50 p.m., city police arrived at 1125 W. State Blvd. on a report of a shooting. Officers found one man suffering from apparent gunshot wounds. He was taken to a hospital in serious condition. A few moments later, officers were alerted to a second victim who was taken to a hospital by private car. The shooting remains under investigation by the Fort Wayne Police Department. journalgazette.net

Rochester, NH: 'Armed and dangerous' suspect arrested by SWAT after manhunt outside Walmart
After a nearly 24-hour search, an "armed and dangerous" suspect has been arrested in Rochester, New Hampshire. The suspect, 27-year-old Christopher Thomas surrendered to SWAT team members at 10:20 a.m. Monday after sparking an overnight manhunt in the woods. He is charged with four counts of reckless conduct with a deadly weapon. The incident began just after noon on Sunday when Rochester Police received a report of a man with a gun seen near Walmart before disappearing in the woods.

Thomas was already wanted on three warrants for criminal threatening and four warrants for theft, and was known to the Walmart loss prevention unit. When Walmart security saw Thomas on surveillance video with a high-powered rifle, they immediately recognized him and called police. Thomas ran into the woods behind Walmart, where police say he had been living, prompting a large search. Police located Thomas in the woods and set up a perimeter around him. Police say overnight, Thomas fired shots at them, but no one was injured. boston25news.com

Philadelphia, PA: Gunman shoots into a North Philadelphia Barbershop, 1 man wounded

Robberies, Incidents & Thefts

St Johns County, FL: Masked Gunman robs McDonalds
An unknown man robbed the McDonald's on County Road 210 in northern St. Johns County on Sunday. The St. Johns County Sheriff's Office said that the "suspect forced the manager into the office area, retrieved the cash and exited through the open back door, where he had also entered. The robbery happened at 11 p.m. The suspect ran on foot and vanished. A K-9 unit lost the suspect's scent, indicating he'd gotten into a car, deputies said. actionnewsjax.com

St Louis, MO: Brazen robber has hit five game or phone stores across St. Louis region

Portsmouth, VA: Police looking for man they say tried to rob 6 Portsmouth stores Monday

Ventura, CA: K-9 assists in arrest of erratic driver in shopping center parking lot

Skimming Thefts

Nearly 80% of Arizona Credit Card Skimmers Found at Circle K Locations
By the time Dan Drake discovered the fraudulent purchases on his credit card en route to visiting his son in California recently, criminals had already plundered $1,500. Drake, a former U.S. prosecutor who spent years going after credit-card scammers in court, had been scammed himself. Circle K is now the most popular gas station chain in the state for fraudsters to install card skimmers at fuel pumps, an Arizona Republic analysis of data from the Arizona Division of Weights and Measures shows.

So far in 2018, 77 percent of skimmers found at Arizona gas stations were at Circle K locations, even though the brand makes up only about 30 percent of gas stations around the state, according to data obtained under Arizona public records law. Other brands such as Shell and Chevron have experienced drops in the number of skimmers found at their sites in the past five years, the records show. But Circle K's total has risen from one skimmer found in mid-2013 to 85 so far this year. azcentral.com

Sentencings & Charges

Houston, TX: T -Mobile Security Guard involved in shooting that injured child charged
A security guard involved in a shooting that injured a 6-year-old girl is in custody Tuesday after being charged with aggravated assault with a deadly weapon. The shooting happened around 4 p.m. Monday at a T-Mobile store in the 5500 block of Airline Drive at Tidwell Road. According to police, two men entered the store. One of them grabbed a phone and took off. A T-Mobile security guard intervened during the robbery and fired nearly a dozen shots at the man, striking him. Claire Tidwell, who was in a car in the drive-thru at the McDonald's next door to the shooting scene, was hit in the leg by a stray bullet, police said. click2houston.com

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Kimberlee Woo named Regional Director Asset Protection West Coast for Crate and Barrel

Michael Gianino promoted to Sr. District Manager of Asset Protection for Abercrombie & Fitch Co.

Branden Bearup named Analyst, Asset Protection Innovation and Implementation for Macy's

Haley Torson promoted to Manager, Risk Policy Operations - Incident Management for eBay

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Global Security Operations Center Associate - Abercrombie & Fitch - New Albany, OH
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'Tis the Season: Holiday Party Tips, Maximize Holiday Cheer without Losing Productivity and Show Your Employees You Care

Workplace Festivities: How to Maximize Holiday Cheer without Sacrificing Productivity
The holiday season provides a lot of potential for businesses, improves motivation in the workplace and strengthen team bonds. But there's a fine line between having fun festivities and avoiding a decrease in productivity. Measurable goals

11 Tips to Better Manage Time During the Holiday Season
While the holiday season is a great chance to spend more time with family and friends, for many leaders, turning off the urge to squeeze in some work might be difficult. Here's how you can juggle your personal life and work needs in 11 simple tips. Stick to your plan

A Small Gesture that Can Impact Your Employees This Holiday Season
The holiday's aren't easy or fun for everyone, but there are great ways you can make the holidays a festive occasion for your work team if they don't have others to celebrate with. Even the smallest of gestures can have the biggest influence on someone. Office Thanksgiving

How to Win Your Holiday Office Party, According to an Etiquette Expert
It's the season for office parties, but you want to make sure you celebrate the season without seeming unprofessional. Here are some great tips for hosts and attendees to keep the office parties fun and classy. Mix and mingle

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