D&D Daily Mobile Edition

The D&D Daily Mobile Edition
LP, AP & IT Security's #1 News Source

11/6/18

Group Vendor Selfies
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'Great Partnerships' (National Service Network, Sapphire Advisory Group and Universal Atlantic Systems) at the 2018 RLPSA Conference in Dallas, TX

Featured in picture, left to right: LaVentrice Wilhelm - Director of Risk Management, NSN, Tony Gallo - Managing Partner, Sapphire Advisory Group, Laura Brown - Director of Loss Prevention, NSN, Chris McGurk - VP, Universal Atlantic Systems (UAS)

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Peter Chie, CFI named Vice President Asset Protection for Bloomingdale's
Peter was previously the Director of Asset Protection for the retailer for over three years before taking this new role. He's held a variety of other asset protection positions including Regional Manager of Field Asset Protection for Advance Auto Parts, Senior Manager of Supply Chain Asset Protection for The Home Depot, Business Partner of Asset Protection for Target, Sr. Regional Manager of AP for Payless Shoe Source, Regional Manager of LP for L Brands, Flagship Manager of LP for Gap Inc./Old Navy and Corporate LP Manager for Tops Appliance City. Congratulations Peter!

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Top Industry News

Security Magazine Ranks the Top Retail Security Programs

Who are the best security leaders? Where are the best security programs? What leading trends and management ideas can we learn from the Security 500?

This report showcases our profession's leaders and their organizations. They are proven as both accomplished security executives and exceptional business leaders.

The Security 500 report includes the biggest challenges and targets for where billions of dollars will be invested to manage enterprise risk and improve security as identified in the 2016 Security 500 Survey. securitymagazine.com

The 2018 Security 500 Methodology

Rank - Company Name - Security 500 Member - Title - City, State

1. Wal-Mart Stores, Inc. - Kenneth H. Senser - Senior Vice President of Global Investigations, Security, Aviation and Travel - Bentonville, AR

2. Starbucks - Garrett Petraia - Vice President, Global Security and Resilience - Seattle, WA

3. L Brands - John Talamo - Senior Vice President, Asset Protection - Columbus, OH

4. Under Armour - Fred Bealefeld - Vice President; Chief Global Security Officer - Baltimore, MD

5. Abercrombie & Fitch - Shane P. Berry - Group Vice President of Asset Protection - New Albany, OH

See the rest of the Top 20 rankings here, plus a Retail Sector Report.

NCR Acquires StopLift, Gains Powerful Anti-Theft Solution for Self-Checkout

NCR Corporation (NYSE: NCR) today announced that it has acquired StopLift Checkout Vision Systems, a leader in intelligent computer vision systems, to combat theft in the retail business. Financial terms of the transaction were not disclosed.

This transaction reinforces NCR’s strategic focus on self-checkout solutions that provide the best possible shopper experience and return on the investment for retailers. NCR will integrate StopLift’s Artificial Intelligence capabilities that detect unusual and possibly fraudulent behavior into its retail store transformation solutions. StopLift’s loss prevention management features will help NCR address retailers’ concerns over shrink. NCR is the global leader in self-checkout technology with more than 250,000 installations worldwide.

Read more in today's Vendor Spotlight below.

LPF Announces Newest Bachelor Level Partner: ADT

The Loss Prevention Foundation (LPF) announced its newest bachelor level partner, ADT. The Bachelor level partnership secures numerous certification course scholarships for ADT to distribute to industry professionals.

“We are thrilled to announce our new partnership with ADT,” said Terry Sullivan, LPC, President of The Loss Prevention Foundation. “By partnering with the LPF, they are demonstrating their commitment to the loss prevention and asset protection industry. Our partners are vital to the continuation of our LPQualified (LPQ) and LPCertified (LPC) certification initiatives.” yourlpf.org

#MeToo & The Sports Industry
Nike Earlier This Year & Now Under Armour
"Under Armour’s #MeToo Moment: No More Strip Clubs on Company Dime"
‘We can and will do better,’ says chairman and chief executive of sports-apparel company.

Under Armour Inc. UAA -3.63% employees received an email earlier this year that upended a longstanding company practice: They could no longer charge visits to strip clubs on their corporate cards.

Over the years, executives and employees of the sports-apparel company, including Chairman and Chief Executive Kevin Plank, went with athletes or co-workers to strip clubs after some corporate and sporting events, and the company often paid for the visits of many attendees, people familiar with the matter said.

Strip-club visits were symptomatic of practices women at Under Armour found demeaning, according to more than a dozen current and former employees and executives.

Some top male executives violated company policy by behaving inappropriately with female subordinates, some of these people said. Women were invited to an annual company event based on their attractiveness to appeal to male guests, people familiar with the matter said.

In response to questions from The Wall Street Journal about the incidents and the company’s culture, CEO Mr. Plank said in a statement: “Our teammates deserve to work in a respectful and empowering environment. We believe that there is systemic inequality in the global workplace and we will embrace this moment to accelerate the ongoing meaningful cultural transformation that is already under way at Under Armour. We can and will do better.”

One of the company’s earliest employees was Scott Plank, CEO Mr. Plank’s brother, who was a high-ranking executive until he left in 2012 amid allegations of sexual misconduct and the Chief Product Manager, Kip Fulks left after having a romantic relationship with a subordinate in May 2017.

Former employees said one annual event in particular illustrated some of the problems at Under Armour. Kevin Plank for several years hosted a party for executives, athletes and VIP guests at his horse farm in Maryland on the eve of the Preakness Stakes.

Though invitations were usually limited to executives, company event managers invited young female staffers based on attractiveness to appeal to male guests, according to former employees—a practice the event managers called “stocking the pond.” Some people who attended last year said they were uncomfortable because the company had brought in go-go dancers wearing cutoff shorts and midriff tops.

Mr. Plank didn’t hold the event this year.

In a Feb. 20 email to staff, Under Armour’s finance chief, David Bergman, said the company would no longer reimburse certain expenses, including adult entertainment, limousine services and gambling, according to the email, which was reviewed by the Journal.

Rival Nike earlier this year ousted several executives and promised to overhaul its human-resources department after internal complaints, led by a group of women employees, about inappropriate workplace behavior, lack of diversity in leadership and concerns about women’s pay and promotions. wsj.com

China 25% Tariff's to Impact Security Industry Next Year
USTR Finalizes Tariffs on $200B of Chinese Imports Starting 1/2019
Lock in 2018 Prices Now?
From CCTV's to EAS everything made in China will be impacted. The question is by now much and how does that impact your purchasing power?

The list contains 5,745 full or partial lines of the original 6,031 tariff lines proposed on July 18th.

Click here to view the final tariff list. Are you on the list? ustr.gov

Amazon Plans to Split HQ2 in Two Locations
Sources Say New York & Virginia Have Won Bezos' Golden Ticket
After conducting a yearlong search for a second home, Amazon has switched gears and is now finalizing plans to have a total of 50,000 employees in two locations, according to people familiar with the decision-making process.

The company is nearing a deal to move to the Long Island City neighborhood of Queens, according to two of the people briefed on the discussions. Amazon is also close to a deal to move to the Crystal City area of Arlington, Va., a Washington suburb, one of the people said. Amazon already has more employees in those two areas than anywhere else outside of Seattle, its home base, and the Bay Area.

The driving force behind the decision to build two equal offices for “HQ2” - in addition to the company’s headquarters in Seattle - is to allow it to recruit more of the best tech talent, according to the person familiar with the company’s plans. The move will also ease potential issues with housing, transit and other areas where adding tens of thousands of workers could cause problems.

Under the new plan, Amazon would split the workforce with about 25,000 employees in each place, the person said. nytimes.com wsj.com

"We Won't Build It" Amazon Employee Group to Bezos
Employees to confront Jeff Bezos about law enforcement deals
Amazon employees angered by the company’s commercial ties to law enforcement agencies are hoping to ramp up pressure on management at the company’s all-staff meeting on Thursday.

A group of company workers who signed an open letter to CEO Jeff Bezos this summer denouncing the company’s sale of facial recognition software to the police are encouraging their colleagues to submit questions on the topic in the hope of having them addressed by Bezos or other top Amazon executives.

For years, Amazon allowed employees to ask questions in person at these semiannual gatherings, but the company has instituted a new policy requiring that all questions be submitted in advance of Thursday’s meeting. A spokesperson said the change was designed to give every employee worldwide a chance to ask questions — not just those who can attend in Seattle. This is the first Amazon all-staff meeting that will be livestreamed globally.

In the past year, Amazon has faced controversy over some uses of its AI-powered facial recognition product, Rekognition. The technology has been marketed as a surveillance tool that can be used to monitor faces in group photos, crowded events and public places such as airports, and run those images for matches against mugshot databases.

An Amazon spokesperson declined to comment. redcode.net

Amazon Starts Hiring Its Own Drivers for the Holiday Season
Amazon is launching a new last-mile shipping program this holiday season. For the first time, the company is planning to hire and manage thousands of full-time drivers to transport packages to customers from Amazon delivery outposts across the US, the company confirmed to Business Insider on Monday.

Amazon will manage these drivers directly, meaning the company will set their wages, provide them delivery vehicles, and schedule their routes. The drivers are seasonal but will have the option to apply to continue their employment with Amazon following the holiday season. businessinsider.com

Xerox Gets Clipped for $25M in Toner & 63 Printers
3 Daytona Beach, FL. Men Plead Guilty
Multi Million Dollar Xerox Corp. Fraud Scheme
One suspect, Robert Fisher owns RBM Imaging in Daytona Beach, a Xerox reseller, who gave Kyle Hayes and Bryan Day's sham company HDH Graphic 63 Xerox printers.

Although HDH Graphics made few, if any, prints with the printers, the defendants fraudulently represented to Xerox that HDH Graphics was making prints, using much more toner than the industry average, which deceived Xerox into shipping approximately $25,000,000 worth of toner to HDH Graphics. The defendants then sold the fraudulently obtained toner for approximately $11,000,000 to an individual in Miami, Florida. Kyle Haynes, Bryan Day, and Fisher shared the profits from the fraudulent sale of the Xerox toner.

In executing the scheme, the defendants repeatedly misrepresented to Xerox that they were making millions of prints with the toner, even though they never took most of the printers out of their boxes. The defendants provided Xerox with false usage profiles from the printers and false print samples that made it appear that the defendants were making the millions of prints and using much more toner than the industry average for each print.

End-user customers order the toner for their printers from Xerox. Rather than pay Xerox upfront for the toner, the end-user customers pay Xerox based on the number of prints made with the toner. However, at all times, the toner belongs to Xerox until consumed by the end-user customers. At no time may the end-user customers sell the toner.

As part of their plea agreement, the defendants will forfeit millions of dollars in funds and assets that were previously seized by the government.

The conspiracy charge carries a maximum penalty of 20 years in prison and a $250,000 fine, while the tax charge carries a maximum of penalty of three years in prison and a $250,000 fine. justice.gov

US Christmas sales predicted to surpass $1 trillion 1st time
In-store sales are forecast to rise 4.4 percent year-on-year, while e-commerce sales are predicted to grow by 16.6 percent.

The research said the brick and mortar sector would see a 4.4 percent gain year-on-year in in-store sales, rising to $878.38 billion, and that brick-and-mortar would be a "bright spot" for the retail industry as a whole for the 2018 Christmas holiday period.

"While e-commerce will continue to see strong double-digit gains, brick-and-mortar retail should be a particular bright spot this holiday season," cnbc.com

Holiday Shopping Gets Political
In a recent holiday shopping survey conducted by The NPD Group, more consumers today than last year reported that a manufacturer’s or retailer’s position on current social, environmental and political issues would affect their purchasing decisions over the holidays. Younger consumers, especially Generation Z consumers born after 1997, were particularly sensitive to a company’s stance on social and environmental issues—no small thing, considering this young age cohort will account for 40% of all consumers in 2020.

Similarly, nearly half (47%) of all U.S. consumers indicated that general political issues would play a role in their purchases, which is three points higher than last year. Nearly half (49%) of baby boomers, born between 1946 and 1964, reported that a company’s politics would affect their buying decisions, followed by Generation Z at 48% and Millennials at 47%. cstoredecisions.com

C-Store Decisions: Food Safety: Get Back to Basics
Let's Not Forget Chipotle's Story
Impacted Sales & Stock Price, CEO Turned Over & Created a Major Safety Program
Francine Shaw is president of Savvy Food Safety Inc. on Foodservice Industry.

Foodborne illness is 100% preventable. It’s wise to go “back to basics” with your store employees to ensure they’re following food safety protocols—all the time, during every shift—to minimize risks and keep guests safe.

Create a food safety culture that’s adopted and embraced from the executive level to hourly team members.
Don’t just create policies and procedures, but explain why the policies are important.
Don’t allow employees to work when they’re ill.
Train continuously.

Insist on regular hand washing.
Use food thermometers.
Conduct self-inspections.
Work with third party auditors.
Check deliveries.
Don’t cross-contaminate.
Take food allergies seriously.

Establish—and implement—food safety protocols, and regularly remind employees about the importance of taking these procedures seriously. Make food safety part of your store’s culture to minimize your foodborne illness risks. cstoredecisions.com

Editor's Note: Chipotle actually created a reward system for turning employees in who reported to work ill. First of its kind.

Cathedral City, CA: ACE Hardware in Cathedral City looking to prevent further shoplifting
The ACE Hardware in Cathedral City has been the target of shoplifting since the store was first opened in April and the problems its experiencing are not unique to Coachella Valley or the state of California, according to local law enforcement." Police Chief Travis Walker says this type of crime is harder to prosecute now that shoplifting and petty theft are considered misdemeanors, not felonies. The change took place when voters passed Prop 47 in 2014, an effort to curb the total inmates behind bars for non-violent or non-sexual crimes. "It's not that we're not willing to do anything or not doing anything about it, it's just the frustration I have as a police chief that we've run into an area where we don't have the same tools to deal with crime that we once had," he said. kesq.com

FTC Hearings on Competition and Consumer Protection in the 21st Century
Discussion on the Intersection of Big Data, Privacy, and Competition
The Federal Trade Commission will host the sixth session of its Hearings on Competition and Consumer Protection in the 21st Century on Tuesday, November 6–Thursday, November 8, 2018, beginning at 9 a.m. at American University Washington College of Law in Washington, DC. The hearings will begin with introductory remarks by Jonathan Baker, Research Professor of Law at American University Washington College of Law, followed by a distinguished set of panelists. The hearing will be webcast. The webcast link will be on the event page on the day of the workshop. ftc.gov

Attorney General Jeff Sessions Delivers Remarks to the National Fusion Center Association

Barnes & Noble’s Mystery Suitor Was U.K. Retailer WH Smith

Destination Maternity to Close 117 Stores

David's Bridal is weighing bankruptcy ahead of debt deal: sources

Stores like Levi’s and North Face are giving their workers time to vote

Quarterly Results

Rent-A-Center Q3 comp's up 5.7%, revenue up 0.2%
TravelCenters of America Q3 comp's up 3%, nonfuel revenue up 3.7%
Ralph Lauren Q2 North American comp's up 1%, revenue up 2%
CVS Health Corp. Q3 front end comp's up 0.8%, pharmacy comp's up 8.7%, net revenue up 2.4%

Prevent Phone Scams with RLPSA Tool Kit for Restaurants

The Restaurant Loss Prevention & Security Association (RLPSA) has created a toolkit to help its members prevent phone scams by educating their employees. RLPSA adds more value for its members with this toolkit and an active calendar of webinars and membership discussions.

RLPSA members can download these phone-scam prevention materials now:

1. A print-ready poster detailing the actions employees should take when confronted with a phone scammer
2. An infographic for managers to post and use to educate employees
3. An entertaining, two-minute video helping employees understand what to do: Hang up and report it!

RLPSA’s Board President, Ken Gladney, said, “RLPSA is taking the lead on this critical challenge facing restaurants today. These materials are ready to go for restaurants to download, print, and post for front-line employees.”

Restaurants are encouraged to contact Amber Bradley, RLPSA’s Executive Director, at amber.bradley@rlpsa.com about membership and how to obtain these materials.

See a List of RLPSA's Upcoming Events Here
- Including a New Webinar on Delivery Risks This Thursday, Nov. 8

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Vendor Spotlight

NCR Acquires StopLift, Gains Powerful Anti-Theft Solution for Self-Checkout

ATLANTA & CAMBRIDGE, Mass. - NCR Corporation (NYSE: NCR) today announced that it has acquired StopLift Checkout Vision Systems, a leader in intelligent computer vision systems, to combat theft in the retail business. Financial terms of the transaction were not disclosed.

This transaction reinforces NCR’s strategic focus on self-checkout solutions that provide the best possible shopper experience and return on the investment for retailers. NCR will integrate StopLift’s Artificial Intelligence capabilities that detect unusual and possibly fraudulent behavior into its retail store transformation solutions. StopLift’s loss prevention management features will help NCR address retailers’ concerns over shrink. NCR is the global leader in self-checkout technology with more than 250,000 installations worldwide.

“This acquisition will help NCR accelerate growth in our market-leading self-checkout and store transformation solutions,” said NCR President and Chief Executive Officer, Michael D. Hayford. “In addition to creating new value for our retail customers around the world, StopLift’s fraud detection technology will be a key enabler of our frictionless commerce product strategy.”

Headquartered in Cambridge, Mass., StopLift has developed Artificial Intelligence capabilities that visually determine what occurs during each transaction to distinguish between legitimate and fraudulent behavior at the checkout. Most notably, StopLift’s technology detects scan-avoidance and flags unscanned, unpaid merchandise at the checkout. Examples include passing items around the scanner, leaving unscanned items in the shopping cart, and covering up the barcode while scanning.

“We have been working with NCR since 2016 to integrate our patented technology with SmartAssist, which successfully detects shrink at the checkout counter with NCR’s self-checkout solutions,” explained Malay Kundu, founder and CEO of StopLift. “As retailers are looking to embrace frictionless checkout, our combined technologies will bring the advantages of loss prevention management to NCR’s global customer base in this critical time of retail transformation.”

The two companies anticipate a smooth transition for customers, channel partners and employees.

“The Americans now have the information disadvantage.”
Crazy Work Hours and Lots of Cameras: Silicon Valley Goes to China
One Chinese technology executive said he worked 14 to 15 hours a day at least six days a week. Another said he worked every waking hour and forced himself to watch movies to relax.

Work habits weren’t the only sharp difference between the Valley and China. By the end of the week, a group of American executives and investors found an alternate tech universe. It resembles Silicon Valley superficially. Look closer, and it becomes a futuristic yet closed-off world that can be equally impressive, alienating and dystopian.

Chinese technology executives, they found, were even more driven and more willing to do whatever it takes to win. But that comes with major trade-offs, and punishing work schedules are only the beginning. They found Chinese tech executives to be less reflective about the social impact and potential misuse of their technologies, a potentially worrisome quality in a country with loosely enforced privacy laws, strict government censorship and a powerful domestic surveillance apparatus.

“It was impressive to see the pace of innovation in China,” said Mark Goldberg, a partner at Index Ventures, a venture capital firm. “Some of the newer technologies, like facial recognition software, can be very powerful, and will need to be deployed thoughtfully — not just in China, but also in the West.”

The Silicon Valley delegation did not expect facial recognition technology to be so widespread in Chinese life. Companies they visited used it at office entrances and at retail kiosks inside their facilities. They also saw demo videos of how the Chinese police could use the technology to monitor potential crimes in crowded public spaces and learn how many suspects had been arrested.

After grasping how prevalent the cameras were, they started counting them. Even the van they rented from the hotel in Shenzhen had a handful of cameras installed, blinking from time to time to signal that they were on.

Then, like many people in China, they got used to it, as if the cameras weren’t even there. nytimes.com

After the Breach: Tracing the 'Smoking Gun'
Systems, technology, and threats change, and your response plan should, too. Here are three steps to turn your post-breach assessment into a set of workable best practices.

Step 1: Identify Potential Sources of Data
Following an incident, the simple question of "who did what?" is one of the most critical — yet most difficult — to answer. When an incident occurs, organizations want to discover the root cause as soon as possible to determine if other data is actively at risk and avoid additional compromise.

A full examination of security, operations, and access logs can help determine the initial cause and piece together a sequence of events.

Biometric and session data — such as mouse movement, logins, previously issued commands, viewed windows, and keystrokes during a session — provide tamper-proof audit trails that allow an analyst to replay or rebuild a user's action. When supplemented with log data, this type of monitoring gives analysts the tools to building a timeline of events, which is invaluable for both real-time and post-breach investigations.

Step 2: Acquire, Verify & Extract Breach Data
After identifying potential data sources, the analyst will need to acquire the data from the identified sources and — perhaps most importantly — verify its integrity before analyzing it.

After the data has been acquired, it's essential to verify its legitimacy, to prove that the data has not been tampered with, especially if it's needed as legal evidence in building an incident response plan.

Advanced forensic tools can protect against tampering by providing encrypted, time-stamped and digitally signed data. In addition, they can secure sensitive information with granular access policies.

After the data has been collected and verified, analysts will need to examine the data by assessing and extracting the relevant pieces of information. The use of forensics tools can provide quick navigation to the point in time where the suspicious event occurred. Combining log data with session metadata can accelerate examination of privileged account-related incidents.

Step 3: Conduct a Full Analysis
Once the relevant information has been extracted, the team should analyze the data to draw conclusions that help answer the who, what, where, when, why, and how of a breach. The foundation of good forensics is using a methodical approach to reach appropriate conclusions based on the available data or determine that no other conclusion can be drawn.

Third-party services can assist with conducting assessments ranging from information technology risk and network vulnerability assessments to penetration testing and many other types of assessments that determine if there is a weakness that can be targeted and eradicated. These risk evaluations allow an organization to establish an appropriate protocol and response process to protect it from future incidents.

By conducting a thorough post-breach assessment, a company can craft a thoughtful response plan that prioritizes mitigation of risk, security of critical assets, and effective crisis execution.

Security teams should conduct an audit at least once a year and conduct incident response plan "fire drills" to ensure the plan is still relevant, minimizes the possibility of future recurrences, and can be fine-tuned to establish accountability on an ongoing basis. darkreading.com

HHS Tries Again: New Cyber Coordination Center Launched
After an initial effort got off to a rocky start, the Department of Health and Human Services has started over, making a second attempt at launching a cyber coordination center that aims to help the healthcare sector improve its defenses and boost information sharing. But will the latest effort prove successful?

The Health Sector Cybersecurity Coordination Center, or HC3, replaces HHS's Healthcare Cybersecurity and Communications Integration Center, which was launched in 2017 but proved to be controversial. The creation of that previous HHS cyber center confused and surprised some members of Congress. And it was stained by management and staff turmoil.

"There are organizations that still think sharing any information with HHS can cause a regulatory action to occur. ... I hope with the launch of the HC3 we will continue to make progress." - Erik Decker, University of Chicago Medicine. govinfosecurity.com

7-Eleven Debuts Scan & Pay Using Shoppers’ Smartphones In 14 Stores

Kroger advances plan to partner with Ocado on e-grocery DCs

App glitch, low inventory puts a damper on Starbucks' holiday promotion launch

Tom's Tek Tip
by Tom Meehan, CFI
Sponsored by Controltek

The Quickest Way to Access Bookmarks

In Firefox or Google Chrome, you can quickly access your bookmarks by typing what you’re looking for right in the search box. For example, if you have the D&D Daily saved in the bookmarks, just start typing that in the search box and voilà – the result pops right up. This is a neat time saver.

e-commerce
Sponsored by The Zellman Group

Who’s In Your Online Shopping Cart?
Crooks who hack online merchants to steal payment card data are constantly coming up with crafty ways to hide their malicious code on Web sites. In Internet ages past, this often meant obfuscating it as giant blobs of gibberish text that was obvious even to the untrained eye. These days, a compromised e-commerce site is more likely to be seeded with a tiny snippet of code that invokes a hostile domain which appears harmless or that is virtually indistinguishable from the hacked site’s own domain.

Publicwww.com is a handy online service that lets you search the Web for sites running snippets of specific code. Searching publicwww.com for sites pulling code from bootstrap-js-dot-com currently reveals more than 50 e-commerce sites seeded with this malicious script. A search at publicwww for the malcode hosted at js-react-dot-com indicates the presence of this code on at least a dozen online merchants.

Sometimes, antivirus products will detect the presence of these malicious scripts and block users from visiting compromised sites, but for better or worse none of the sites I mentioned here currently are flagged as malicious by any of the more than five dozen antivirus tools at the file-scanning service virustotal.com. krebsonsecurity.com

3 pressing retention challenges facing today’s online marketplaces
Marketplaces are expected to account for an astounding 40 percent of the global online retail market by 2020—and that’s not just mega-names like Amazon, Rakuten and Alibaba.

But despite the astounding growth of disruptive marketplaces in recent years, these businesses still face very traditional challenges when it comes to retention. In fact, the challenges of marketplaces are compounded by the fact that their retention efforts must be split between two worlds: buyers and sellers.

To remain healthy and continue to grow into the future, today’s marketplaces must address the following three fundamental challenges when it comes to their ability to retain buyers and sellers on their platforms.

Identifying People Most Likely to Churn
Establishing Effective Onboarding
Understanding Marketplace Health digitalcommerce360.com

2018 Online Apparel Report
Who’s winning and losing among the 266 leading online retailers of apparel and accessories, the rise of Amazon, and how stores and brands are responding to the digital challenge

E-commerce accounted for 27.4% of retail purchases of clothing and accessories in 2017, up from 23.5% in 2016. As more apparel and department stores close or downsize, more and more sales move online. The digital disruption of apparel retailing is just beginning.

That’s why it’s vital to have the data that shows how consumer behavior is changing and how retailers and brands are responding. That’s what you’ll find in The 2018 Online Apparel Retail Report from Internet Retailer. (Must pay to get report.) digitalcommerce360.com

Deloitte: Holiday shoppers hooked on these two shipping preferences

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent

ORC News
Sponsored by Auror

ORC 'Shark' Week coming Nov. 12-16 with articles, videos and stats

Got an ORC story, a cool case, pics of your ORC Association teams & meetings? Want to write an article about ORC in your region or nationwide? Got some thoughts or opinions you want the industry to hear about? Need to update your state's legislation?

Send us your news and pics and let us get the whole industry involved and supporting your efforts!

Nashville, TN: Suspected serial shoplifter arrested for theft of $6,500 in merchandise: Dillards, Dick’s and Target
Bobby Schutz was arrested Monday morning on multiple charges of theft of merchandise. An arrest report alleges Schutz stole $3,096 in items from the Dillard's at the Green Hills Mall on May 5, then took another $2,351 in merchandise from the store on May 9. The following month, on June 10, he's accused of stealing $715 in items from the Target on Charlotte Pike and $350 in merchandise from Dick's Sporting Goods on Charlotte Pike. wkrn.com

Wrentham, MA: Two Shoplifters arrested at Wrentham Village Premium Outlet
Wrentham police said they arrested two people who allegedly shoplifted goods from stores at Wrentham Village Premium Outlets. Police said the suspects were arrested at their car Saturday night after making several trips in and out of several stores. Police did not release the names of the suspects.

"Their tactic is Step One: Hit a store or two. Step Two: Go out to the lot and dump the loot in their car. Repeat Step One and Two over and over until WPD throws a wrench in the plan," Chief Bill McGrath said in a Facebook post. Police said thousands of dollars worth of merchandise was recovered. turnto10.com

Rock Hill, SC: Rock Hill Police use stun gun 3 times on fugitive after $1,500 Home Depot theft/ chase Rock Hill police used an electric stun gun three times on a West Virginia fugitive, who led officers on a chase after he stole more than $1,500 in tools, officers said. Michael Robert Humphrey, 33, was charged with resisting arrest and felony shoplifting enhancement after the incident around 2:45 p.m. Friday outside the Home Depot store in Rock Hill. Police found that Humphrey was wanted by North Carolina parole officers for violating parole after his release from prison, he served 21 months for Union County convictions for drugs and larceny. heraldonline.com

Wareham, MA: 2 Arrested in string of Jewelry Store Burglaries
Authorities nabbed two suspects in a string of recent jewelry burglaries in Wareham, recovering "thousands of dollars worth" of watches, rings, necklaces and other stolen items. In a statement, police said the two allegedly participated in three separate crimes in Wareham: a break-in on Oct. 24 at Aaron Marks Jewelers, another break-in on Oct. 29 at Gold World, and a third break-in on Nov. 1 once again at Aaron Marks Jewelers. masslive.com

Summersville, TX: Man cited five times on shoplifting charges
Michael W. Williams, 49, of 2575 Highway W at Summersville, was issued a total of five citations for stealing under $750 after allegedly shoplifting at Walmart on Oct. 19, Oct. 21 and Oct. 23. houstonherald.com

Columbia, TN: 3 Women wanted for a Grab & Run at Hibbett Sports
On Oct. 23, three female suspects walked into Hibbett Sports on Shady Brook Street and quickly ran out of the store after grabbing clothing from the store’s shelves without paying. columbiadailyherald.com

Myrtle Beach, SC: Three wanted for stealing more than $2K worth of clothes from Coastal Grand Mall
Myrtle Beach police need the public’s help to identify three suspects accused of stealing more than $2,000 worth of clothing from Dillard’s. Around 7 p.m. on Oct. 31, the suspects entered the store from the mall entrance, according to a Myrtle Beach Police. The suspects went right for the Born Fly, Nike and Hustle Gang section of the store, where they pulled out bags and loaded them with items before leaving the store two minutes later. wmbfnews.com

Austin, TX: Detectives with the Austin Police Department are asking for the public’s help in identifying shoplifters who stole several items of clothing from a Gap store
Surveillance camera caught three females and one male burglarizing The Gap store located on 4001 N. Lamar Blvd. around 5:45 p.m. on Friday, Oct. 19. Video captured shows the suspects enter the store and steal several clothes from shelves. fox7austin.com

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Retail Crime News

Robberies, Incidents & Thefts

San Antonio, TX: McDonald’s sent worker home for being late — so he robbed another McDonald’s
David Gomez-Beltran and his twin brother Rey were both in jail after a short vehicle chase ended with a crash into two vehicles along I-10. But before the McDonald’s robbery that started the chain of events, David had just worked a shift at a different McDonald’s location about five miles away. The McDonald’s sent him home for being late on his first day of work there. But the robbery call went out at about 7 p.m. from a location about 5 miles away. David Gomez-Beltran had arrived the second McDonald’s, still in uniform and at first told the manager that he was sent to the McDonald’s from another location to help with the dinner crowd. When the manager took him to the office to fill out the necessary paperwork for doing so, he pulled out a handgun and told her to give him all the money in the restaurant’s safe. star-telegram.com

Bayonne, NJ: Man, woman shoplift $400 of merchandise from Walmart, pull gun on Loss Prevention
A man and woman were arrested after robbing the Walmart on Route 440 and threatening an employee with a loaded handgun, authorities said. Seth D. Hoffman and Unique M. Daymon were arrested just before 2 a.m. on Sunday after fleeing the store. The two had stolen more than $400 in merchandise and, when confronted by a loss prevention officer, threatened the employee with a handgun. They fled the scene in their car, but were eventually tracked down by police on Route 440 after getting identification from the loss prevention officer. Authorities found the loaded handgun and ammunition, as well as the proceeds stolen from the store. nj.com

Palm Desert, CA: Photos of Gucci store burglars released
The Riverside County Sheriff's Department has released photos of several burglary suspects wanted in connection with and early Friday smash-and-grab burglary of the Gucci Store on El Paseo in Palm Desert. kesq.com

Cleveland, OH: ‘Gas Station Encounters’ YouTube channel shames shoplifters with funny videos
When a gas station clerk got tired of people stealing with no consequences, he had an unusual idea to hold them accountable. He created "Gas Station Encounters," a YouTube channel that uses surveillance footage from the convenience store to shame shoplifters and entertain the public. Brandon edited videos with fun music, silly sound effects and cheeky narration. The videos been viewed millions of times, and the channel has gained more than 453,000 subscribers. wgntv.com

Philipsburg, PA: Employee stole nearly $1,000 in cash, or about 74 pizzas, from Brother’s Pizza

Coon Rapids, MN: Cub Foods Loss Prevention Agent stabbed during apprehension; non-life threatening injuries

Scarsdale, NY: CVS Condom Shoplifter Busted With Heroin and crack pipe

Spartanburg, SC: Drunk shoplifter indulged in stolen wine in Taco Bell bathroom

Sentencings & Charges

Idaho Falls, ID: McDonald’s Armed Robber facing 5 years to Life; already served 23 years in prison
Charles Nelson Beasley Jr., 50, is facing a minimum of five years in prison and up to a life sentence. The robbery occurred just after 8 a.m. Saturday at the McDonald’s on 17th Street. Surveillance footage captured Beasley approaching the counter and ordering food. According to the cashier, Beasley then showed him a gun in his waistband and threatened to shoot the cashier unless he gave Beasley all the cash in the register. Surveillance footage showed the cashier opening the register and handing a handful of bills to Beasley. The police report states Beasley was emotional during his interview with detectives, telling them he had been released from prison in California two years ago after serving 23 years. postregister.com

Auburn, WA: Teen caught stealing from store after clerk collapsed gets 30-day detention
One of the two teens who was caught on video stealing from an Auburn convenience store after the clerk collapsed from a heart attack has been sentenced to 30 days in detention, officials said. The 17-year-old was sentenced Friday in King County Juvenile Court after he pleaded guilty to second-degree burglary and first-degree theft. In addition to detention, the teen was sentenced to 12 months of supervision and 48 hours of community restitution. A 13-year-old who was also seen in video of the incident is scheduled to have a plea hearing on Nov. 15. komonews.com

Former Captain with Bristol County Sheriff’s Office Sentenced for Smuggling Profits to Portugal
Defendant helped smuggle money overseas for the “Codfather”
BOSTON – A former Captain with the Bristol County Sheriff’s Office was sentenced today in connection with helping Carlos Rafael, known as the Codfather in the fishing industry, and the owner of one of the largest commercial fishing businesses in the U.S., smuggle the profits of his illegal overfishing scheme to Portugal. Jamie Melo, 46, of North Dartmouth, Mass., was sentenced by U.S. District Court Judge Denise J. Casper to one year of probation, with the first eight months to be served in home confinement. justice.gov

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