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10/22/21

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Join the LPF & CONTROLTEK for
'Targets, Trends & Threats in ORC'

October 26, 2021 @ 1:00 p.m. ET

Retailers need to stay up to speed on new trends in ORC, including the ways in which these crimes are being orchestrated, the types of products being targeted, and how ORC impacts other more highly sophisticated organized crimes, such as human trafficking.

Join Ben Dugan CFI, senior manager of organized retail crime and corporate Investigations at CVS Health, and Tom Meehan, CFI chief strategy officer and chief information security officer at CONTROLTEK, as they discuss these topics and organizations like C.L.E.A.R., whose mission is to support retailers in every facet of their loss prevention strategy.

The U.S. Crime Surge
The Retail Impact

Progressive State's Attorney Encouraging Shoplifters in Chicago?
Magnificent Mile no more: Chicago blighted by shoplifting

Chicago's Magnificent Mile has been the target of rampant shoplifting that caused several stores to close their doors

Chicago is the latest city to be hit by rampant shoplifting and its Magnificent Mile, the once highly-populated retail destination, is now dotted with empty storefronts as businesses are being driven away by the brazen thieves.

The city has been plagued by a string of robberies and a wave of crime in the past few months, as some say that the city's 'soft-on-crime' policies embolden the thieves. The issue may only grow worse as at least 50 cops have been put on unpaid leave for refusing to get the COVID-19 vaccine.

Shoplifting cases grew more common following a December 2016 motion from State's Attorney Kim Foxx that mandated Chicago prosecutors only issue felony charges for theft of property over $1,000.

Her officer said at the time that the move was meant to shift focus to the driving factors of the crimes instead of low-level offenses. In turn, however, thieves know they can grab armfuls of merchandise without being stopped by store security.

'It's a serious problem, and we have to address it,' Alderman Brian Hopkins told CBS Chicago, explaining that the issue affects commercial real estate as well as public safety.

The city's shoplifting issue could grow worse as the Chicago Police Department has started placing officers on unpaid leave for failing to report their vaccination status by Friday's deadline.

So far, about 50 officers have been placed on an unpaid status, according to Fraternal Order of Police President John Catanzara. dailymail.co.uk

SF Target Loses $25,000 Per Day to Shoplifting
Iconic Target Store on Mission St to Close Amid Shoplifting Tidal Wave

SFPD tells Globe Mayor Breed falsely claims it’s not about theft, begs company to stay

San Francisco Police Department has revealed that the iconic Target on Mission Street between Third and Fourth Streets will be shutting its doors before the end of the year.

“This store loses $25,000 a day to shoplifting,” an SFPD officer told the Globe in lengthy, taped interviews conducted this week. “That’s $25,000 that walks out the door on average between 9 and 6 every day.”

“This store does between $80,000 to $120,000 in sales every day. And they lose 25 of it [meaning $25,000]. Even if they’re making 25% profit, the stealing takes that down to zero.”

Asked if the presence of armed, uniformed police officers had any deterrent effect on thieves, one officer was blunt in his assessment.

“They don’t care. There’s no consequences. Literally zero consequences. I’ve kicked out… I’ve been here since 9 AM today. I probably have already kicked out eight or nine people and I’ve recovered a thousand dollars worth of stuff alone off of that. Whether we kick them out, tell them they can’t come back, whether I put them in handcuffs and take them down to the county jail—there is no difference. Because they will not be prosecuted by the district attorney."

Target has already taken measures to decrease the catastrophic shrinkage. In July, the retailer cited an “‘alarming rise’ in thefts at its San Francisco stores” and cut its hours. The Mission St. store had been open from 8 am to 10 pm and is now open only from 9 am to 6 pm. One officer told the Globe the new hours inconvenienced hard-working San Franciscans who struggle to buy their diapers and Diet Cokes before 6 pm. californiaglobe.com

San Francisco's Crime Crisis Continues
Brazen San Francisco thief breaks car windows, steals bags as 'smash-and-grab' crimes continue
A person was seen in video circulating on social media breaking car windows in the San Francisco Bay Area and stealing items from the vehicles as the city struggles with an increase in such brazen crimes.

"A driver shared dash cam video showing smash-and-grabs in Fisherman’s Wharf," reads a caption on an Instagram post Wednesday showing video footage of the scene. The video showed an unidentified individual wearing a hoodie exit an Audi sedan, breaking windows on parked cars and taking what appeared to be backpacks.

The city’s Central District struggled with a staggering 753% increase in car break-ins from May 2020 to May 2021. The Central District includes tourist hotspots such as Fisherman's Wharf and Chinatown.

San Francisco Mayor London Breed, a Democrat, announced an up to $100,000 reward Tuesday for information to help identify, arrest and convict the perpetrators behind the crimes.

"The criminals are committing these acts in broad daylight in this city," Breed said at a news conference. While the mayor was speaking, a couple visiting the city from Seattle fell victim to such a crime just a few blocks away. foxnews.com

Using Federal COVID Funds to Fight Surging Violence
Little Rock to spend $1.5M of federal covid funds to address rise in violent crime
Mayor Frank Scott Jr. laid out a plan for addressing violent crime in Little Rock on Wednesday, announcing that $1.5 million in federal money would go to the Little Rock Police Department and a new community safety office.

Speaking at City Hall, Scott said he is "angered and saddened by senseless shootings," many of which involve young people. He touted the money from the American Rescue Plan Act as a way to prevent violence by expanding law enforcement in tandem with community support.

As of Oct. 17, police have seized 622 illegally owned weapons and arrested 420 people in connection to illegal weapons this year, according to the Little Rock police weekly gun crime report. But Scott emphasized that the problem was more than a police issue, calling for "more neighborhood safety without a police uniform."

To that end, the Office of Neighborhood Safety, led by Michael Sanders, will receive a portion of the federal money in the 2022 budget to create and strengthen programs that offer support to people aged 13 to 25, Scott said. Offering hope and opportunities to this group is a key to solving the violence problem, the mayor said.

With 53 murders reported as of Oct. 11, the city's homicide rate is up 33% from last year and 50% from five years ago, according to city crime statistics. Little Rock is on track for the most reported killings since at least 2010, the oldest data the city has available online. arkansasonline.com

$25M Lawsuit Over Shopping Center Parking Lot Shooting
Family of man killed by Portland security guard files $25 million lawsuit
The family of Freddy Nelson Jr., the man fatally shot by an armed security guard this summer, is suing both the private security company who employed the guard and the real estate company that hired the security firm. The family is seeking $25 million.

On May 29, Nelson was fatally shot by guard Logan Gimbel while he sat in his truck in Delta Park, a shopping center in North Portland. At the time, Gimbel was a guard with Cornerstone Security. The firm had been hired by TMT Development, a prominent Portland real estate company that owns the shopping center.

An investigation by OPB this summer found Gimbel was one of three employees working at Cornerstone who was not licensed to carry a gun. The company states on its website that it only provides armed security.

On Tuesday, the family’s attorneys filed a wrongful death suit in Multnomah County Circuit Court against Gimbel, the owners of Cornerstone, TMT Development, and Hayden Meadows, the corporation that owns the property.

Attorney Tom D’Amore, who is representing the family, wrote in a statement that Nelson’s death fit into national discussions taking place over the privatization of police work. Increasingly, in Portland, businesses have turned to private security to patrol their property, allowing them to use force with little oversight: “By way of the family’s wrongful death lawsuit, we hope to not only show the deadly consequences of large corporations flouting the law but also cast light on the worrisome increase in under-regulated and under-trained private security guards.” opb.org

Walgreens closures open the door for San Francisco’s neighborhood pharmacies

Sick of Crime, Vermilion Parish Combatting Crime by Rebooting Program

COVID Update

411M Vaccinations Given

US: 46.1M Cases - 753.7K Dead - 35.8M Recovered
Worldwide: 243.3M Cases - 4.9M Dead - 220.5M Recovered

Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember & recognize.

Private Industry Security Guard Deaths: 320
Law Enforcement Officer Deaths: 483
*Red indicates change in total deaths

Change in COVID-19 cases per 100k people in the last two weeks

COVID cases and deaths keep falling
America’s coronavirus outbreak is rapidly improving as the Delta wave recedes, and vaccines for kids — which could become available within weeks — will help the situation improve even further.

By the numbers: Nationwide, the U.S. is now averaging about 79,000 new cases per day — a 22% drop over the past two weeks.

Where it stands: Hawaii has the lowest number of new cases relative to its population, followed by Florida and Louisiana — which were hotbeds for the virus this summer.

The other side: Alaska, Montana and Idaho have the highest number of cases relative to their populations. Cases per capita are also creeping up in New England.

The big picture: Experts are cautiously optimistic that the virus will continue to lose ground throughout the U.S. axios.com

Philadelphia Avoids Strict Vax Mandate for Cops
Just 1 in 10 Philly cops reported their vaccination status, but city still says no to stricter vaccine mandate
Philadelphia officials have again declined to impose a stricter vaccine mandate on municipal workers –– even as the city revealed that barely one in 10 police officers and less than a quarter of all firefighters have submitted proof of vaccination.

While other large cities, such as Chicago and New York, are toughening enforcement of vaccine mandates for municipal employees –– and dealing with blowback from vaccine-hesitant workers –– officials in Philadelphia doubled down on their current policy of voluntary compliance.

“We don’t have that type of vaccine mandate that New York has,” Dr. Cheryl Bettigole, interim head of the city’s Department of Public Health, said at a Wednesday press conference. “It’s not a ‘vaccine-or-be-terminated’ mandate, it’s a requirement to either be vaccinated or double-mask.”

But experts like Esther Chernak, director of the Center for Public Health Readiness and Communication at Drexel University, say there is no good reason not to impose an enforceable mandate, especially among those workers charged with public safety.

“I think that the position that New York City and Chicago have taken is the correct one,” said Chernak. “I would like to see us take that position here. I see that working in my own health care environment — I think everyone around me should be vaccinated.”

More than a month and a half after the city put its double-masking rules into effect for its workers, the needle has barely moved on the number of vaccinations being reported. whyy.org

Florida Wages War Against Biden's Vaccine Mandate
DeSantis calls for special Florida legislative session to fight Biden's vaccine mandate
Gov. Ron DeSantis on Thursday called for a special legislative session to block the Biden administration’s vaccine mandates, taking the most aggressive action yet in his ongoing fight with the White House over Covid restrictions.

The GOP governor, who has built a national reputation fighting against coronavirus-related lockdowns and mandates, said during a news conference in Pinellas County that the special session will yield a set of protections that will prevent Biden’s vaccine mandates from being enacted in Florida.

DeSantis’ call for a special legislative session does not require approval from state Senate President Wilton Simpson and Florida House Speaker Chris Sprowls. Simpson did not respond to text messages about the governor’s plan. Sprowls wrote in a text to wait for a statement from his “team.”

Biden announced plans in September to issue a vaccine mandate for businesses with more than 100 employees and federal workers. The plans sparked fiery responses from Republicans, including DeSantis, who has said vaccination should be a personal choice and people who have become naturally immune to Covid-19 should be exempt from the mandate. politico.com

Not All Big Cities Saw Residents Flee During COVID
Covid means remote workers can live anywhere. So where’s 'anywhere'?
It’s tempting to draw early conclusions from incomplete data when something as dramatic as a pandemic intrudes. LinkedIn News’ editor was one of many to call it an “urban exodus.” The Washington Post announced the “Great American Migration of 2020” and predicted that it “might contain the seeds of a wholesale shift in where and how Americans live.” Even then-President Donald Trump weighed in from the debate podium. “New York is a ghost town. ... It’s dying, everyone is leaving.”

Such sweeping statements were bound to elicit a counter-narrative. “There is not a widespread movement of people prospecting to move out of urban areas,” Bloomberg's CityLab declared in September 2020. In April 2021 it stated the case more boldly: “There is no urban exodus; perhaps it’s more of an urban shuffle” — movement within and between metropolitan areas, rather than away from them.

That’s just one of the ways the pandemic has mostly reinforced and accelerated trends that were already underway, rather than creating new winners and losers in a grand reshuffle between metropolitan areas. As Frey’s tallies show, Sunbelt and Western cities that were already growing robustly — Tampa, Sarasota, Atlanta, Nashville, Denver, Phoenix, Boise, Sacramento, Riverside — kept growing (with an extra boost from coastal California for the last four). Rust Belt and other post-industrial cities that had lost inhabitants for decades — Baltimore, St. Louis, Detroit, Milwaukee — kept losing, though the outflow slowed in some. Mowell notes that “people just stayed put” in many shrinking or slow-growth cities, such as Dayton, Ohio. politico.com

At-home COVID tests fly off store shelves as pandemic demand outpaces supply

California parents walk out in protest COVID vaccine mandate for students

Apple & Amazon Top List of Best Global Brands
Apple takes top spot in ranking of best global brands
For the ninth consecutive year, Apple took the top spot in Interbrand’s Best Global Brands report, followed by Amazon and Microsoft. Rounding out the top five are Google and Samsung. The top three brands make up 62.3% of the total value of the top ten brands and 33% of the total table value.

Sephora (#100) is the only new entrant to the rankings this year. Its addition makes owner LVMH Group the biggest group entity in the ranking. LVMH is the first company to have five brands in the Best Global Brands table: Sephora, Louis Vuitton (#13), Dior (#77), Tiffany & Co. (#92) and Hennessy (#95).

The top 25 best brands are below.

For the complete Top 100 ranking and report with comprehensive analysis of growth, sector, and industry trends and the full methodology, visit www.bestglobalbrands.com.

Cashier-Less Stores Won't Be a Novelty in the Future
They'll Be an Absolute Necessity
Retailers Are Wooing Workers
With Perks From Flexible Schedules to Free College Tuition in a Tight Labor Market
“Big retailers, quick-service restaurants and distribution centers—mostly [from] Amazon—have set the market for pay for all retail,” Hill said. “What we advise clients is that you can only pay so much in order to hit some of those pay levels that some of those organizations are setting right now. What other retailers need to do is think about how they can compete for talent using other components of an employee value proposition.”

Wooing workers with flexible schedules to career advancement opportunities

Flexible scheduling is one of the key areas that retailers can address to attract workers, said Hill, who noted that high employee turnover often correlates with workers seeking preferred scheduling.

In addition, offering enough hours to allow workers to qualify for benefits such as paid health insurance is also important to many workers. Historically, some employers have sought to limit workers’ hours to prevent them from qualifying for benefits, but that may be a mistake, Hill said.

Providing career development and advancement opportunities within the organization is also important, he said, although he conceded that this can be difficult for smaller retailers.

The tight labor supply comes just as many retailers are staffing up for the year-end holiday season, with some retailers announcing plans to hire thousands, or even tens of thousands of seasonal employees.

Perks from the nation’s biggest retailer: A college degree for ‘$1 a day’ to discounted fitness plans uschamber.com

Consumer Sentiment: Caution - Concerned - Leary of the Un-Vaxed
IBM Report Reveals Potential Rebound for Travel and Event Spending, End of Traditional Shopping Season

Many Surveyed Consumers' Return to Public Life Has Been Indefinitely Delayed

According to the findings of a new global consumer study released by IBM's Institute for Business Value (IBV), respondents are feeling slightly more festive for the 2021 holiday season than they were in 2020, and are reporting higher household budget allocation for travel and local activities. However, the survey suggests COVID-19 pandemic-related concerns are hindering the return of the traditional shopping season.

The global survey* of more than 13,000 adult respondents found that while rising vaccination rates have eased restrictions in many places, many people are still carefully considering the safety of socializing, shopping, and traveling, with many global respondents continuing to make choices from a place of caution.

Almost three in four respondents said they're concerned about new variants of COVID-19, three in five said they're concerned about interacting with unvaccinated people outside of their families and more than half of those surveyed said they are worried about spending time with unvaccinated family and friends. Holiday shopping budgets are still 13% lower than they were in 2019; however, they did increase 30% year-over-year, and 87% of surveyed consumers say they may shop for the holidays this year, up six points compared to 2020. prnewswire.com

Supply Chain Disruptions Aren't Stopping Shoppers
NRF: Holiday Spending Reflects Continued Consumer Demand
Consumers plan to spend $997.73 on gifts, holiday items and other non-gift purchases for themselves and their families this year, according to the annual survey released today by the National Retail Federation and Prosper Insights & Analytics. Despite the continued supply chain disruption, this is on par with consumer spending last year.

This year, 90 percent of U.S. adults plan to celebrate the upcoming holidays, including Christmas, Hanukkah and Kwanzaa, up from 87 percent last year.

Similar to last year, consumers are prioritizing gifts for family and friends and purchases related to holiday celebrations such as food or décor. Overall plans for holiday spending remain slightly below the pre-pandemic high of $1,047.83 in 2019, as fewer consumers plan to spend on non-gift purchases for themselves and their families. nrf.com

Shoppers Trying to Avoid Holiday Shopping Nightmare
Survey: Amid warnings, holiday shopping started to surge in mid-September
U.S. consumers are acting on warnings of retailers, shippers and supply chain managers to shop early for the holidays.

According to the latest results of the weekly Boxpoll consumer survey from Pitney Bowes, between mid-September and early October 2021, the number of respondents who started holiday shopping jumped from just 25% to 42%. In total, surveyed consumers have completed 14% of their planned holiday purchases.

Among the 42% of surveyed consumers who have started shopping for the holidays, the average respondent has already completed close to four in 10 (38%) of their holiday purchases. Six in 10 respondents with children have started their holiday shopping, and two-thirds (66%) of respondents with no children have not started. chainstoreage.com

50 New Ulta Stores Per Year
Ulta tests small-format stores, moves into wellness as it seeks growth
As the beauty retailer aims for $10 billion in net sales by 2024, store growth will continue, with plans to expand its store footprint by 50 stores per year for the next three years. During much of the 2010s, Ulta opened around 100 stores per year, a part of what Kimbell described as Ulta's decade of rapid digital and store expansion. In those ten years, the retailer tripled its store count, with its footprint set to total over 1,300 by the end of this year.

Looking ahead, stores will continue to be a major source of investment for the retailer. Out of a planned $1.1 billion to $1.4 billion in capital expenditures for 2022 to 2024, over half (57%) is allocated to stores, between opening new stores and investments in the current fleet, Chief Financial Officer Scott Settersten outlined. retaildive.com

Jack in the Box signs agreements to open 47 stores

Ultrafast grocery delivery has exploded in New York City. Your town could be next

Quarterly Results
Croc's Q3 DTC up 60.4%, wholesale up 88%, digital up 69%, revenue up 73%

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[Whitepaper] Advice from the Loss Prevention Experts

Compiled Quotes from Loss Prevention and Asset Protection Leaders

The best way to improve at anything is to learn from the people who have been there before and know how to help you achieve your goals. In these unprecedented times, collaboration has never been more important to help push the industry forward.

So, we went directly to the brightest minds in the industry and asked them to share some words of wisdom.

Hear from 20 LP and AP leaders on topics including:

• Getting a seat at the decision-making table
• The greatest value LP teams bring to their organizations
• Maximizing the value of LP efforts
• Predicting the future of the industry
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Mentoring the Next Generation of Leaders
Profiles in Leadership: Mustapha Kebbeh, CISO, Brinks

Mitigating Supply Chain Risk; Mentoring the Next Generation of Leaders

Ransomware and nation-state threats are daunting. But the threat that concerns Mustapha Kebbeh the most is supply chain risk. The Brinks CISO discusses how he has tackled this, as well as the challenges of tool complexity and peer collaboration.

In an interview with Information Security Media Group as part of the CyberEdBoard's ongoing Profiles in Leadership series, Kebbeh discusses:

● The unique challenge of supply chain risk;
● Strategies for teaming up with business-side peers;
● The rewards of mentoring and having been mentored.

As CISO for a global enterprise, Kebbeh heads vision and strategy for all IT cybersecurity, enterprise risk management, and IT enterprise architecture affecting 75,000 employees around the world. His goal is to protect information data and technologies from actual and potential threats, both internal and external to the organization. govinfosecurity.com

PCI Security Standards Council
Resource Guide: Defending Against Ransomware
Ransomware attacks have been front and center in the news recently due to high-profile breaches that have impacted businesses across the globe. These headline grabbing attacks have been part of a larger global increase in ransomware crime. With a dramatic increase in security challenges due to the disruptions caused in part by the COVID-19 pandemic, there has been a significant increase in ransomware attacks.

In 2020 there was an estimated 150% increase in ransomware attacks and 2021 has seen this activity continue to trend standard. This surge in ransomware activity has left many businesses and governments around the world scrambling for answers as they struggle to stay a step ahead of organized cybercriminal gangs. These cyber threats are very real and require immediate action to better protect against these ongoing criminal activities. In this resource guide, PCI Security Standards Council shares key considerations and educational resources to help better understand and protect against ransomware attacks. blog.pcisecuritystandards.org

No Basic Cybersecurity Practices + Ransomware Tide = Disaster
Organizations lack basic cybersecurity practices to combat tide of ransomware
Organizations are not equipped to defend against ransomware due to deficiencies in implementing and sustaining basic cybersecurity practices, including managing privileged administrator credentials and ensuring visibility of supply chain risk, an Axio reserach report reveals.

Most organizations unprepared to tackle ransomware attack risks

Overall, most organizations surveyed are not adequately prepared to manage the risk associated with a ransomware attack. Key data findings include:

● Nearly 80% of organizations responded that they have not implemented or have only partially implemented a privileged access management solution.

● Only 36% of respondents indicated that they audit the use of service accounts, a type of privileged account, on a regular basis.

● Only 26% of respondents deny the use of command-line scripting tools (such as PowerShell) by default.

● 69% of organizations indicated that they do not limit access to the internet for their Windows domain controller hosts.

● Only 29% of respondents evaluate the cybersecurity posture of external parties prior to allowing them access to the organization’s network.

● Only 50% of respondents conduct user awareness training for employees on email and web-based threats, such as spear-phishing and watering hole attacks, on an annual basis.

“As ransomware techniques continue to become more sophisticated and readily available, the threat to organizations, regardless of size or industry, increases,” stated Scott Kannry, CEO of Axio.

“Companies need to take a proactive approach to ransomware by evaluating and identifying gaps in their cybersecurity posture. Our research clearly illustrates that some improvements in ransomware defense may be directly attainable by re-committing to improving basic cyber hygiene.” helpnetsecurity.com

Multiparty Breaches Hitting Unprepared Companies
Damages Escalate Rapidly in Multiparty Data Breaches

Nation-state-linked hackers focused on disruption and using stolen credentials cause the most damage.

Companies that do not prepare for attacks coming from their vendors are putting themselves at risk of a multiparty breach— where a single compromise can balloon into intrusions of as many as 800 companies, new analysis by data-science firm Cyentia Institute found.

The report, which focused on the top 50 multiparty breaches, found that the average large breach involved 31 organizations and cost $90 million, compared with $200,000 loss for a typical cybersecurity incident. While system intrusions accounted for the incident category with the largest number of organizations impacted (57%), ransomware and wiper incidents caused the greatest loss, accounting for 44% of all recorded losses, according to Cyentia.

In addition, attacks that involved valid accounts and that were conducted by nation-state actors also caused much higher per-incident damages, the firm stated.

The data analysis suggests that companies should put more effort into ensuring their vendors and contractors are not providing a doorway into their networks, says John Sturgis, data scientist at Cyentia.

"Even if you never thought about being targeted directly by a nation-state actor, thinking about it through a lens of what providers do I have that could be targeted, and how can I manage my exposure even within my third parties is a real valid and tractable problem to try and engage in?" he says. darkreading.com

Cybersecurity Month: Consider a Cyber Career
To say that the cybersecurity jobs market is hot would be a huge understatement. According to the U.S. Bureau of Labor Statistics, the job market for information security analysts will grow by 33 percent by 2030 -- making it one of the fastest growing job sectors -- while Cybersecurity Ventures has found that there will be 3.5 million unfilled cybersecurity jobs in 2021. This means that cybersecurity professionals are among the most in-demand around the world and will be for years to come. Furthermore, women still only represent about 20 percent of the global cybersecurity workforce. One way that the Council is advocating for more women to fill these job vacancies is by featuring the stories of successful women who can serve as an inspiration to others who might consider a career in the payments industry. blog.pcisecuritystandards.org

Preparing for XDR: What CISOs should be doing now

RH-ISAC's Security Awareness Symposium

Tue, October 26 | 10:00 AM EST

The Security Awareness Symposium is a one-day, online event that is designed to provide security awareness training to employees within all departments of retail, hospitality, and travel organizations. The event celebrates the RH-ISAC's commitment to Cybersecurity Awareness Month and provides both members and non-members an opportunity to provide education and training to their employees.

Click here to register and learn more

Shipping Delays, Fraud, Stolen Packages
Fears of shipping delays, fraud, stolen boxes mount for 80% of consumers

The majority of holiday shoppers are fearing shipping delays.

A survey from data firm Loqate has revealed how consumers are planning to shop for the upcoming holiday season. It also revealed what they’re afraid of.

“In the age of digitization and ongoing global supply chain and shipping disruptions, this holiday season is shaping up to be the year that will make or break many retailers,” said Matthew Furneaux, global commercial director at Loqate, which surveyed 1,000 American consumers. “At the same time, retailers have an enormous opportunity to build customer trust and loyalty by minimizing risks and delivering on rising expectations for shopping flexibility and delivery reliability.”

Here are the survey’s findings:

● Late deliveries are a concern for 87% of consumers, and 41% of shoppers are unlikely to purchase again from a retailer that delivered a late package.

● With the influx of holiday packages comes fraud concerns. Although many delivery companies utilize lockboxes and signature requirements to prevent theft, 80% of consumers are concerned about packages being stolen.

● Consumers are getting an early start. In attempts to avoid the shipping delays and sold-out items that are expected this year, 88% of U.S. consumers plan to start their holiday shopping well before December. In anticipation of high traffic, retailers should leverage customer data to send tailored, relevant promotions that reward loyal customers for shopping early.

● 34% of consumers plan to shop on brand websites, 18% on mobile sites and 20% on mobile apps. When it comes to communication, email is the preferred method for receiving order updates for 56% of consumers, with SMS as the second-most preferred.

● Shoppers expect flexibility across channels but plan to do less in-store shopping than last year. Baby Boomers are not ready to entirely give up their recently gained digital skills. Loving the convenience and ease that comes with e-commerce, 34% will be shopping strictly online this year, whereas only 17% intend to walk into a brick-and-mortar store.

Projections are looking good. Despite last year’s economic challenges, retail sales during 2020’s November-December holiday season grew 8.3%, beating out 2019’s $789.4 billion earnings. Fifty-four percent of shoppers expect to spend the same amount of money as last year, and 24% expect to spend more. hometextilestoday.com

E-Commerce Spin-Offs
The E-commerce shopping spree
Retailers have gotten really good at selling stuff online. So much so, investors want them to separate from the business units that do just that.

Why it matters: Spinning off these crown jewels may jeopardize both the physical and e-commerce sides of the companies in the long run by breaking the benefits of hybrid operations, analysts say.

Driving the news: Saks Fifth Avenue’s e-commerce unit is interviewing potential bankers for an IPO, WSJ reported.

Details: Saks, which was taken private early last year, split off its e-commerce division in March. The value of Saks.com at the time, when it also sold a minority stake to venture capital firm Insight Partners, was $2 billion.

Yes, but: Benefitting from a higher multiple on the e-commerce platform is a short-term benefit, says Zachary Warring at CFRA Research.

What to watch: Whether Macy’s follows in the footsteps of Saks. If so, look out for potential conflicts of interests, such as certain items sold only online, dismissing floor associates and thereby degrading experiences of customers and pushing more customers online, says Smith.

The bottom line: Operationally, the companies would be better off continuing to take a hybrid approach and staying together, says Warring. axios.com

Shopping online for the holidays? Expect some empty virtual shelves

In Case You Missed It:
America's Illegal Immigrant Problem - Impacting Retailers

15 Armed Robberies - 4 States - 1 Murder - Crew of 12 Illegal Honduran Immigrants
Court Case Concludes With Ring Leader Getting 460 Months & The Only One to Take it to Trial

DOJ: 'Federal Prosecution of La Placita Robbery Concludes with Final Sentencings'
Bowling Green, Kentucky- Two Honduran nationals, Jonny Alexander Reyes-Martinez and Jorge Santos Caballero-Melgar were sentenced on Monday in U.S. District Court in Bowling Green. Reyes was sentenced to 262 months in prison for his role in a conspiracy to commit a series of armed robberies throughout the southeast. Also sentenced on Monday was Jorge Santos Caballero-Melgar for his role as the organizer and leader of the group. Caballero was the only defendant to take his case to trial and was sentenced to 460 months in prison.

These sentencings culminated the prosecution of 12 persons who were charged with conspiring to commit a total of 15 armed robberies in Kentucky, Tennessee, Indiana, and North Carolina between December 2016 and September 2017. Most of the defendants resided in Nashville, Tennessee. All were present in the United States illegally. Sentences imposed in the case ranged from 48 months to 460 months.

The evidence at trial established that Caballero was the organizer and leader of the robbery conspiracy. Caballero was present for all but one of the 15 charged robberies directing the other co-conspirators from outside the store. Evidence at trial showed that Caballero identified the stores to be robbed; provided firearms to the others for use during each robbery; and drove co-conspirators to and from robbery locations. Cell phone tracking evidence presented at trial showed the movement of the co-conspirators from Nashville to various robbery locations and back. Surveillance video, together with phone records and testimony at trial, established that Caballero on at least one occasion ordered a victim to turn over the cash in the store to the robbers who were inside with her. After each robbery, Caballero met at another location with co-conspirators and divided the proceeds of the robbery. Caballero has illegally entered the United States and been removed five times. justice.gov

Reno, NV: Police Looking For Multiple Women Involved In $2 Million Robberies At Meadowood And Summit Sierra Malls
Reno Police are looking for three to four women involved in multiple robberies of local retail store at the Meadowood Mall and Summit Sierra Mall that occurred on three separate dates in September and October. Reno Police say that two of the four females have been identified and they have probable cause for the arrest of the two that have been identified. Police describe the robberies saying that the suspects enter stores with large shopping type bags, threaten the employees and steal items from the stores using the bags they brought to carry the stolen merchandise. To date, the suspects have stolen a combined total value of property over $2,000,000 from retail stores in Reno, Las Vegas and California. ktvn.com

Calabasas, CA: Authorities Searching For Suspect In Line Of Cosmetic Store Thefts
Los Angeles County Sheriff’s Department officials are seeking public help in identifying a suspect in a line of cosmetic store thefts in the Calabasas area. On separate occasions a man was seen stealing from at least two stores within the same timeframe. The man was seen entering a Sephora store, located at 4799 Commons Way on September 29, October 1 and October 2, filling his backpack with merchandise on each separate occasion, eventually leaving without paying for any of the items. On October 13, the man was again seen entering a different store, an Ulta Beauty, located at 23741 Calabasas Road. He again filled his backpack with items from around the store before fleeing the scene on a bicycle. losangeles.cbslocal.com

Canada: Toronto: Police bust 'organized hierarchy' of identity thieves in year-long probe
In a release, police say the group, which ranged from “low-level identity thieves to counterfeit identification makers and distributors” committed millions of dollars of theft and fraud. They were “purchasing identity information and producing identity documents and either opening bank accounts in financial institutions, or taking over bank accounts,” explained Inspector Peter Callaghan. Callaghan said the group also stole and tampered with tens of thousands of gift cards. The investigation, dubbed Project Hydra, began in September 2020 and is ongoing. So far, police have arrested four people between the ages of 25 and 46. In total they face nearly 100 theft and fraud charges. Police allege over 37,000 stolen and tampered with gift cards have been recovered, as well as $70,000 in cash and a Porsche valued at $100,000. toronto.citynews.ca

Athens-Clarke County, GA Police seeking suspects in $50,000 Burglary of Boutique

Norridge, IL: Norridge and Harwood Heights Police: Two charged with theft of about $800 worth of Nicorette gum

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Shootings & Deaths

Knoxville, TN: Walmart Armed Robbery leads to Police chase on I-75 and fatal shooting in Campbell County
Interstate 75 northbound in Campbell County has reopened after it was closed late Thursday night for some time following a pursuit of a robbery suspect ended in a shooting. The Tennessee Bureau of Investigation is now looking into the circumstances leading to the officer-involved shooting. According to a spokesman with the Campbell County Sheriff’s Office a robbery occurred Thursday night at the Walmart in Jacksboro. Officers pursued the suspect on Veterans Memorial Highway and on to I-75 northbound before the pursuit ended with an officer-involved shooting. The suspect was pronounced dead at the scene. The Tennessee Highway Patrol says their trooper was involved in the shooting that occurred at Mile Marker 137. The trooper was not injured. No information was given on the armed robbery suspect. The roadway was closed after 8 p.m. at Exit 134. The roadway past the exit for Caryville, Jacksboro and LaFollette had remained closed with multiple law enforcement officers present. The northbound roadway was closed for multiple hours according to CCSO. wate.com

Prince George’s County, MD: Police investigate deadly shooting at the Shops at Iverson
Police are investigating after a man was killed outside a store at the Shops at Iverson Tuesday evening. According to a spokesperson from the Prince George's Police Department, the unidentified man was shot outside a store on Branch Avenue just before 8:30 p.m. Officers have not released any motive or suspect information at this time. Detectives are investigating the death as a homicide. wusa9.com

Lycoming County, PA: Judge denies motion for new trial of man found guilty of killing a Williamsport convenience store patron

Indianapolis, IN: Man sentenced to 30 years in prison for his role in the murder and robbery of Gun store owner

Robberies, Incidents & Thefts

Marine LP
Yuma, AZ: Marine Corps vet disarms gun-wielding robbery suspect at gas station
A U.S. Marine Corps veteran in Arizona was caught on video single-handedly disarming a gun-wielding juvenile who was attempting to rob a gas station on Wednesday. The incident happened at around 4:30 a.m. inside the convenience store at a Chevron gas station, the Yuma County Sheriff’s Office said. The sheriff’s office released surveillance footage from inside the store that shows three suspects entering the Chevron – with one suspect brandishing a handgun. The armed suspect walks next to a lone store customer while pointing the weapon toward the cashier, according to the 8-second video clip. The customer acts immediately, lunging at the armed suspect. Deputies said the customer, whom they identified as a Marine Corps veteran, successfully disarmed the suspect and detained him until law enforcement could arrive. When responding deputies asked the customer how he was able to take control of the dangerous situation, he stated: "The Marine Corps taught me not to [mess] around." foxnews.com

Riverside, CA: Shoplifting suspect assaults undercover officer with hatchet at Rite-Aid
A shoplifting suspect assaulted an undercover officer with a hatchet at a Rite-Aid in Riverside earlier this week, police said Thursday. The Rite-Aid in the 3800 block of Chicago Avenue had been seeing a “significant” increase in retail thefts, prompting police to organize an undercover operation at the pharmacy, according to the Riverside Police Department. Around 10:45 a.m. Tuesday, while the undercover police detectives were at the store, they saw a man taking items and then walking out of the pharmacy without paying, authorities said. Officers went up to the man as he exited. “The male began fighting with the officers and during the fight he assaulted one of them with a hatchet,” Police Department officials said on Facebook. The suspect, later identified as 26-year-old Carlos Santana, was taken into custody after the altercation. The officer sustained minor injuries, according to police. ktla.com

Pittsburgh, PA: One indicted for 2019 Kay Jewelers store robbery
A grand jury indicted a man Tuesday on two charges related to a 2019 armed robbery at Tanger Outlets. Willie James Harvey, 27, faces charges of robbery and conspiracy to commit robbery. The charges were filed in federal court in the Western District of Pennsylvania. The evening of Nov. 13, 2019, two men armed with hammers entered the Kay Jewelers at Tanger Outlets. They ordered everyone to the ground and began smashing the glass showcases and removing the jewelry. There were two employees and seven customers, including children, in the store at the time. Nobody was injured. So far, only Harvey has been indicted for the robbery. Court documents accuse him of conspiring with people “both known and unknown to the grand jury,” to rob jewelry stores in Washington County and in Mahoning County, Ohio. According to court documents, Harvey is incarcerated in the Hillsborough County Jail in Tampa, Fla. He is scheduled to appear in federal court in Pittsburgh on Dec. 20. observer-reporter.com

Austin, TX: Business owner was told by police to gather his own evidence after a burglary at his store

Aspen, CO: License plate-reading cameras proposed at Aspen’s exit points to help solve crimes; Pitkin County Sheriff’s Office wants to invest in tool that could be ‘game-changer’ for investigations

Baltimore, MD: Charvez Brooks Sentenced to More Than 10 Years in Federal Prison for Conspiring to Rob a Gas Station Owner

Philadelphia, PA: Men Sentenced to 9+ Years Each for Armed Robbery of a Ridge Avenue Pharmacy

Sam Yakush named Regional AP Manager for Belle Tire

In her new role, Sam will cover existing Indiana stores and all the new growth in IL, where Belle Tire is opening 60 stores in the next four years. Sam comes to Belle Tire through Napa Auto as a LP District Manager for the last 3 years. Prior to that, she was the Asset Protection and Safety Manager – Field Trainer for just over 5 years. She had multiple roles in Target prior to that.

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AP Lead
Manhattan, NY - posted October 19

This role will conduct investigations focusing on Habitual Offenders, high impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, Data Analysis). This role directly teaches and trains Store Leaders and Brand Associates in the safe practices of effectively handling external theft events...

Regional Loss Prevention Manager
Houston, TX (Remote Opportunity) - posted October 14

The position will be responsible for: Internal theft investigations; External theft investigations; Major cash shortage investigations; Fraudulent transaction investigations; Missing inventory investigations; Reviewing stores for physical security improvements...

Environmental Health, and Safety Manager
Eden Prairie, MN - posted October 7

The Environmental Health, and Safety Manager will implement policies to ensure a safe and healthy work environment. Inspects the facility to identify safety, health, and environmental risks. Develops and implements inspection policies and procedures, and a schedule of routine inspections. Prepares and schedules training to cover emergency procedures, workplace safety, and other relevant topics. Read more here.

Field Loss Prevention Manager
Seattle, WA - posted October 7

Staples is focused on our customer and our community. As a Field Loss Prevention Manager for Staples, you will manage and coordinate Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within Staples Retail locations...

Corporate Risk Manager
Central (Denver, Kansas City, Oklahoma, Little Rock & California)
- posted October 5

Summary of Role and Responsibilities: A proactive approach to preventing losses/injuries, whether to our employees, third parties, or customer's valuables. They include but are not limited to cash in transit, auto losses, or injuries...

Director, Loss Prevention & Safety
Goleta, CA - posted September 24

The Director of Loss Prevention & Environmental, Health and Safety plans, organizes, implements, and directs HERBL’s programs, procedures, and practices to ensure the safety and security of company employees and property...

Asset Protection Lead
Hudson Valley, NY - posted September 13

Responsible for protecting the assets of the company and ensuring a safe environment for our employees and customers. Utilizes the tools and resources available to initiate and follow through on internal investigations. Work closely with store management to increase LP awareness...

District Loss Prevention Manager
Macedonia, OH - posted September 9

The District Loss Prevention Manager develops and implements the Loss Prevention program for their market. The DLPM is responsible for driving results through achievement of goals related to inventory shortage, budget lines, cash variance and operational compliance...

District Asset Protection Manager
Burlington, MA - posted September 1

The District Asset Protection Manager is responsible for mitigating safety and security related risks for the organization through the implementation of programs, procedures, policies and training. This role promotes a safe store environment while addressing and minimizing loss caused by shrink, theft and fraud in assigned stores, across multiple locations...

Area Loss Prevention Manager
Pittsburgh, PA and/or Cleveland, OH - posted July 30

Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Featured Jobs

JOB TITLE	COMPANY	CITY/STATE	DATE ADDED
Vice President
VP of AP	Bath & Body Works	Columbus, OH	September 13
VP of Risk Mgmt & Safety	Bowlero Corp.	Mechanicsville, VA	September 7
VP, Risk Management	YRC Worldwide	Overland Park, KS	August 9
Director
LP Dir.	2nd Ave LLC	Bensalem, PA	August 30
Dir. LP	Ashley Furniture	Advance, NC	September 7
Associate Dir. LP	Chewy	Wilkes-Barre, PA	July 28
LP Director	The Company, Retail Gas Stations	Upland, CA	August 9
AP Future Ops Director	CVS Health	Cumberland, RI	September 24
Sr. Dir. Global Security	eBay	San Jose, CA	July 19
Sr. Dir. Physical Security & LP	Fanatics	USA (Remote)	July 27
Safety & LP Associate Dir.	Goodwill of Southern Arizona	Tucson, AZ	August 23
Dir. Safety/Risk Mgmt.	Goodwill of SE Louisiana	New Orleans, LA	April 2
Dir. AP & Safety	Goodwill of Orange County	Santa Ana, CA	September 8
Dir. Corp. Security	L.L.Bean	Freeport, ME	October 6
Dir. LP	Lamps Plus	Chatsworth	September 23
Dir. of Safety	Ocean State Job Lot	North Kingstown, RI	June 1
Executive Dir. AP	Panda Restaurant Group	Rosemead, CA	January 28
Sr. Dir. Executive Protection	Ross Stores	Dublin, CA	September 14
Dir. Safety	Southeastern Grocers	Jacksonville, FL	September 13
Security Dir.	Southern Glazer's Wine and Spirits	Saint Charles, MO	September 28
Sr. Dir. LP & Fraud Mgmt	Tory Burch	Jersey City, NJ	October 6
Dir. AP Operations Execution	Walgreens	Nashville, TN	September 20
Dir. AP	Walgreens	Chantilly, VA	August 20
Dir. AP & Safety	Weis Markets	Sunbury, PA	September 7
Corporate/Senior Manager
Security Ops Manager, Corp. Security	CVS Health	Scottsdale, AZ	September 24
Divisional AP Mgr	David's Bridal	West Coast, USA	September 24
Sr. AP Manager	Home Depot	Atlanta, GA	October 6
Sr. Mgr Supply Chain AP	Home Depot	Atlanta, GA	August 10
Sr. Mgr Environmental Health Safety	Home Depot	Atlanta, GA	May 14
Mgr. Global Security & Resilience	Levi Strauss	Remote	September 23
Sr. Mgr Global Fulfillment AP	lululemon	Columbus, OH	September 20
Mgr Security Ops & Investigations	Mattel	El Segundo, CA	September 24
Mgr, Corp. Security Life & Safety	Ross Stores	New York, NY	September 13

View Featured Jobs | Post Your Job

At first your career is comprised of daily achievements and struggles all pointing towards an annual review and hopefully an increase or a promotion that can be celebrated at home and shared with family and friends. Mid way thru, your career takes on a life in and of itself and the world becomes smaller with everything shared good, bad, and even non-truths with everyone. It's at this point that lights go on in your mind and the world appears right outside your door waiting and watching. What use to be instant responses now become hesitations. Decisions and actions, while influenced with experience, now become thought out critical moves open to instant interpretations and criticisms. At this point one must rely on your instinct and what you know to be true and right because indecision and hesitation is what gives birth to mistakes and failure. Every seasoned executive knows the path of failure and losing battles and they know as well that instinct, knowledge, effort, and doing what's right will ultimately rule the day.

"I merely won more than I lost" -- Mr. Goldwyn of MGM's, response to a writer's question on his death bed about what made him so successful.

Just a Thought,
Gus

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