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Innovation and Loss Prevention Trends In
the Post-COVID World
October 19, 2021 01:00 PM
ET
Join two LP leaders from major American retailers and one of the top
100 global retail influencers as they reveal the latest retail and
technology trends, including expectations for the upcoming holiday
season.
Special focus will be on loss prevention technology applications,
including artificial intelligence and internet-of-things solutions
such as RFID, and how they will be transforming retail
post-pandemic.
As with the other webinars in this popular series, valuable
retail-focused data will be shared, including the latest retail
forecasts and crime trends.
Join us for this interactive and data-rich discussion, directly
engage with our panel, and let’s mutually shape a brighter future
for retail and for loss prevention.
This webinar is presented by the
Loss Prevention
Foundation in partnership with
Prosegur Security
and qualifies for 1 continuing education unit (CEU) towards your LPC
recertification or CFI recertification.
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The U.S. Crime Surge
The Retail Impact
New Wave of ORC Closures Puts Progressive DA's
Back in the News
Op-Ed: San Francisco's self-inflicted ORC problem isn't going away
 Walgreens
is closing five more San Francisco locations as the impact of California law and
city leadership have led to what another pharmacy chain described as “one of
the epicenters of organized retail crime.”
Walgreens previously told the city’s Board of Supervisors that it had closed
17 stores in the city. In announcing the shuttering of five more, Walgreens
spokesman Phil Caruso said, “Organized retail crime continues to be a challenge
facing retailers across San Francisco, and we are not immune to that.”
According to California law, theft of less than $950 in goods is considered a
nonviolent misdemeanor. It can still carry a maximum of six months in
prison, but that would require cases to be prosecuted. And San Francisco’s
district attorney is still Chesa Boudin, whose soft-on-crime worldview stems
from his terrorist parents' incarceration.
Boudin is not very interested in prosecuting crimes in San Francisco.
Obviously, that includes shoplifting — prosecutions for theft of less than $950
have fallen under Boudin from 70% to just 44% in 2020.
As a consequence, San Francisco has become the land of repeat offenders.
People and businesses frequently see the same people who assaulted them or
robbed their stores back on the streets again. San Francisco saw significant
increases in burglaries, arson, motor vehicle theft, and shootings in 2020.
But Boudin is more concerned about sympathizing with criminals than he is about
protecting victims.
With the rise of the so-called Soros prosecutors, this has become commonplace
in cities throughout the country. Philadelphia, Los Angeles, Chicago, and St.
Louis (among others) have elected far-left district attorneys backed
by Democratic megadonor George Soros, who wants to put Democrats in charge of
criminal justice systems in all major American cities.
Of course, the answer to this problem remains the same. If residents of these
cities want to avoid meeting their assailants on the street a week after their
arrest, they must either choose to replace officials such as Boudin or find
somewhere else to live. No one is forcing residents of San Francisco to elect
Boudin, and as long as they keep doing it, these problems will persist.
washingtonexaminer.com
Parking Lot Crime Prevention
Preventing Catalytic Converter Theft in Your Parking Lot
Perhaps you have heard theft of catalytic converters is on the rise.
While Sapphire Risk focuses mostly on retail and cannabis security, we try to
stay adept of all loss prevention issues. Legislators and police departments are
attempting to tackle the issue’s status as a rising type of property crime.
Why Steal the Catalytic Converter?
Catalytic converters are exposed to the exterior of the vehicle; therefore,
thieves can execute removals
in minutes with simple tools. Theft prevention devices exist, and
vehicle-owners can weld the part to the frame; however, these solutions are not
common place, cost money, and may inhibit legitimate repairs. Removal may not
trigger alarm systems, and the success of engraving a VIN is limited by the
integrity of black-market dealers.
 As
automobile companies struggle with supply chains, perhaps an alternative to
catalytic converters will emerge. However, the rarest pieces of the devices
dictate black market value of catalytic converters. Unlike tires or radios or
other commonly stolen auto parts, catalytic converters contain highly pure
precious metals.
How Precious Are We Talking?
The auto parts industry consumes the most of these metals, but industries
including electronics, jewelry, and dentistry increase demand and thus raise
prices. Although the catalytic converter lasts up to 100,000 miles in a
standard vehicle, the precious metals can be recycled for up to 200,000 miles,
matching well with the lifetime of most vehicles, and
fetch as much as $700.
Secure Your Parking Lot Against Parts Theft
How should a business owner
deter criminal activity at its facility perimeter?
●
Provide parking spaces close to your
store and your security systems. Most of our audience have commercial security
systems which can detect faces and license plates.
●
Have conspicuous camera placement
focused on the parking lot. Criminals generally avoid well-surveilled areas. If
a theft does occur, law enforcement can monitor for repeat offenders.
●
Keep the parking lot illuminated such
that individuals cannot hide from cameras. Perimeter lighting has several
benefits for security.
●
Have a security guard keep an eye on
anyone working on a vehicle. Confirm any potential loiterers have called a
roadside service or emergency contact.
Read more parking lot security tips:
sapphirerisk.com
NYC's Bail Reform Law Creates 'Revolving Door'
for Criminals?
New Yorkers sound the alarm on crime rates: 'The wild, wild West'
New York City residents who spoke with Fox News sounded the alarm on the
city’s crime problem, with one equating the Big Apple to "the wild, wild West."
"The city has regressed the past eight years under the mayor," Gabriel, a
lifelong New Yorker who works near Times Square, told Fox News in an interview.
"Crime in the subways, old women getting robbed … homicide going up, people
getting shot, shootings are up, killings are up, and he’s aloof – he's
walking in Prospect Park, enjoying his daily stroll or going to YMCA," he
continued, referring to Mayor Bill de Blasio.
Overall crime rose by almost 3% in September 2021 compared to September
2020, and robberies increased by 6%,
according to New York City Police Department data. New York City and other large
metropolitan areas have faced crime surges following the 2020 push to defund
police departments.
The largest increase in New York was for felonious assault – or assault with
a dangerous weapon – which surged by nearly 19% from 1,802 in September 2020
to 2,135 in September 2021.
A retired New Yorker named Mike Martino added: "We're going to have to talk to
the judicial system about whether or not they should be releasing these
individuals without cash bail."
A bail reform law went into effect in January 2020 that made release before
trial automatic for most people accused of misdemeanors and nonviolent felonies.
In other cases, including violent felonies and some domestic violence- or
sex-related charges, the law required the judge to consider a person’s ability
to pay bail.
"Public safety is number one," he continued. "They just can't keep a
revolving door with these criminals."
foxnews.com
The Complex Issues Behind a “Surge” in Violent Crime
Investigation probes whether DC crime lab tried to keep information from DA's
Connecticut Senate Republicans set to unveil plan to address surge in crime
&uuid=(email))
COVID Update
404.3M Vaccinations Given
US: 45.5M Cases - 739.7K Dead - 35.1M Recovered
Worldwide:
240M Cases - 4.8M Dead - 217.3M Recovered
Former Senior Loss Prevention Executive
Know of any fallen LP exec? Let's remember &
recognize.
Private Industry Security Guard Deaths:
320
Law
Enforcement Officer Deaths: 473
*Red indicates change in total deaths
Cases, Hospitalizations & Deaths All Falling
Some Regions Still At Risk as COVID Fades
New COVID cases down, but the West is at risk
For the first time since early August, the U.S. is
averaging fewer than 100,000 new COVID-19 cases per day.
Why it matters: This U.S. has blown opportunities like this
before, but the prospect of controlling the virus and being able to safely put
pandemic life behind us is once again within reach.
By the numbers: Nationwide, the U.S. is averaging 91,000 new cases
per day — a
19% drop over the past two weeks. Deaths are also declining, but more
slowly. Average daily deaths are down roughly 2% over the past two weeks. But the
virus is still killing over 1,900 Americans per day, on average.
Details:
Alaska has the biggest outbreak in the U.S., relative to its population,
with 113 cases per 100,000 people.
The virus' strongest foothold is in the West and upper Midwest. Montana,
Wyoming, North Dakota, Idaho, Utah, Minnesota and Wisconsin are all among the 10
states with the most cases per capita.
What’s next:
Areas with relatively high case rates and relatively low vaccination rates will
remain at risk for localized outbreaks throughout the winter, and
unvaccinated people are at risk of serious illness and death if they contract
the virus.
Nationwide, however,
the U.S. may finally be close to containing the virus, which would save
lives and make interventions like mask mandates less necessary.
axios.com
Employer Vaccine Mandate Inches Toward
Approval
Biden employer vaccine mandate could be finalized as early as next week
A rule requiring that employers ensure workers are vaccinated or regularly
tested would apply to companies with 100 employees or more, and apply to 80M
workers.
The Biden administration’s
requirement that companies ensure workers are vaccinated or tested regularly
for Covid could be finalized as early as next week, pending a final White
House review, according to a person familiar with the process.
The Labor Department said it had submitted the initial text of the
rule, which would require employers with 100 or more workers to ensure
that their employees are vaccinated or tested regularly, on late Tuesday to
the Office of Management and Budget (OMB). That review process generally takes
one to two weeks, but given the urgency of the pandemic it is expected that the
OMB will move quickly, the person said.
Since President Joe Biden announced the plans on Sept. 10, White House officials
and aides from the Labor Department have been discussing how to craft the
requirement, administration officials have said. There have been dozens of
questions for officials to resolve, including how employers will verify their
workers are vaccinated, who will bear the cost of weekly testing, what type
of test will be required, and how employees working from home will be handled.
“The Occupational Safety and Health Administration has been working
expeditiously to develop an emergency temporary standard that covers employers
with 100 or more employees to ensure their workers are fully vaccinated or
undergo weekly testing to protect employees from the spread of coronavirus in
the workplace,” the Labor Department said in a statement. “On Tuesday, October
12, as part of the regulatory review process, the agency submitted the initial
text of the emergency temporary standard to the Office of Management and
Budget.”
nbcnews.com
COVID Shots & Vaccine Mandates Boosting Walgreens
Walgreens earnings top estimates, as drugstore gives twice as many Covid
vaccines as expected
The
drugstore chain administered nearly double the number of Covid-19 vaccines that
it expected during the three-month period.
 Walgreens
Boots Alliance on Thursday
exceeded Wall Street’s expectations for fiscal fourth-quarter earnings,
as the company saw a surge in demand for Covid-19 vaccines amid a growing number
of employer mandates.
The drugstore chain
administered 13.5 million vaccines during the three-month period —
nearly double the approximately 7 million it had expected in the quarter. It
is
poised for another wave of vaccinations as people get booster doses and
younger children are expected to soon qualify for the shots.
“Mandates are playing a role,”
CEO Roz Brewer said in an interview with CNBC’s Bertha Coombs. “There are many
companies and organizations, cities and municipalities that are mandating and I
think it’s forcing people to say ‘I need to go to work. So I have to get this
vaccine.’ So
it is creating an increase. And we’re seeing that in our stores.”
Plus, she said,
people are concerned about getting Covid — especially with the delta variant.
Along with the lift from vaccinations, Walgreens said it got a
sales bump from at-home Covid tests and a rebound in demand for over-the-counter
medications for colds, coughs and flu.
cnbc.com
$3.5M Vaccine Mandate Fine
Florida county fined millions for mandating COVID vaccines
A Florida county has been
fined more than $3.5 million for requiring county employees to be vaccinated
against COVID-19. The state Department of Health issued a statement on
Tuesday, saying that Leon County
violated the state's vaccine passport ban 714 times.
The state sent a notice of violation to Leon County administrator Vincent Long
on October 6, saying that
the county's vaccine requirement for employees is in violation of a state law
that Florida Governor Ron DeSantis announced in September. Under the law,
government agencies that force a vaccine as a condition of employment can be
fined $5,000 for every instance of doing so.
Leon County first
required that all employees be fully vaccinated against COVID-19 on July 28,
according to the state. Employees were required to provide a vaccine
verification to the government's human resources department no later than
October 1. The state said that 700 county government employees provided such
documentation, and that within a few days,
14 employees were fired for their refusal or failure to do so.
news.yahoo.com
Potential Legal Trouble After Walgreens Vaccine
Mix-Up
Parents say Walgreens mistakenly injected them and their two kids with the
Covid-19 vaccine instead of flu shot
Joshua and Alexandra Price say they and their two children were
mistakenly given the Covid-19 vaccine instead of a flu shot a week ago at
their local pharmacy -- and
they are now dealing with some adverse symptoms.
"They will probably do OK," said Dr. Peter Hotez, dean of the National School of
Tropical Medicine at Baylor College of Medicine. "The difference is
they got a three times higher dose of a vaccine than is being tested in clinical
trials."
After requesting that Walgreens give them proof of vaccination so that the
family could show medical professionals what they were given in the case of an
emergency, the Prices say Walgreens hesitated. "They wanted to get their legal
department involved and did not want to give us those cards, so
we got our own attorney," Alexandra said.
cnn.com
Bill expanding exemptions for COVID-19 vaccine mandates stalls again in Ohio
House
J&J vaccine recipients better off getting Pfizer or Moderna booster, study
suggests
&uuid=(email))
Life-Threatening Retail Staff Shortages &
'Sweatshops'
Understaffing at some CVS pharmacies in Virginia has put patients at risk,
former employees say
One location in Virginia Beach was fined $470,000 for serious dispensing
errors. Pharmacists say its a systemic problem.
Over the last two years, employees at a CVS Pharmacy in Virginia Beach have
raised repeated concerns over patient safety. At one point, multiple pharmacy
technicians told a state inspector that a pharmacist at the store had
mistakenly given a patient a hundred extra doses of Percocet
— a powerful prescription opioid.
Another customer received an antibiotic despite a known history of not
tolerating the drug
and was taken to the emergency room after an allergic reaction.
 In
another instance,
a patient received the right medication with the wrong instructions,
according to another pharmacy tech, who said the oral cholesterol drug came with
directions to insert the pills vaginally.
The root of the errors, employees said, was chronic understaffing and an
unsustainable workload that made it impossible for pharmacists and
technicians to focus on their jobs.
“The pharmacists cannot properly concentrate because they have so much to do,”
said Kristopher Ratliff, a member of Virginia’s Board of Pharmacy, reading from
a more than 600-page investigative report produced by state regulators.
“A staff pharmacist stated hours had been cut to the point where she didn’t know
how the pharmacy was supposed to function,” added Mykl Egan, the board’s
discipline case manager, reading from the report.
“A fourth pharmacist described the pharmacy as a ‘sweatshop.’”
The findings, which covered a single CVS store, resulted in a
$427,000 fine for the chain and one unannounced inspection within the next 12
months. CVS “respectfully disagree[s]” with the board’s order, according
to spokesman Mike DeAngelis, and is “considering our options” for potential next
steps.
But news of the investigation came as no surprise to former CVS employees in
Virginia, who said
working conditions were so bad that they had affected their mental and physical
health.
Nor were the problems contained to a single store, according to two former
pharmacists, who worked in multiple locations across the state and heard similar
concerns from other staff members.
virginiamercury.com
Biden Calls Out Retailers Over Supply Chain
Crisis
Biden orders companies to ease supply chain bottlenecks or he’ll ‘call them out’
President eager to avert political damage from choked ports, highways and
railways causing higher prices and empty shelves
 Joe
Biden has
warned companies that he will “call them out” if they fail to “step up” to ease
supply chain bottlenecks
ahead of the holiday season.
Biden announced that
the Port of Los Angeles
– which has recently suffered a record backlog –
will expand to 24/7 operations, following the example of the Port of Long
Beach, also in California.
About 40% of shipping containers imported to the US come through the two ports,
which are among the world’s busiest but typically operate five days a week,
closing at night and weekends. The change will see the Port of Los Angeles
add more than 60 hours of operation a week, almost double its total earlier this
year.
Biden, who set up a supply chain disruption task force in June, said the
announcement has the “potential to be a game-changer” but added: “I say
potential because all of these goods won’t move by themselves.
“For the positive impact to be felt all across the country and by all of you at
home,
we need major retailers who ordered the goods and the freight movers who take
the goods from the ships to factories and to stores to step up as well.”
In a positive sign, Biden said,
three major carriers of goods – Walmart, FedEx and UPS – plan to intensify their
round-the-clock operations
to speed the shipment of goods across the country. Target, Home Depot and
Samsung are also increasing their work in off-peak hours.
The White House expects the pledges from the six companies will amount to
3,500 additional containers moving each week through the end of the year.
theguardian.com
New Technology to Keep Store Shelves Full
Omaha's Retail Aware helping keep retailers' shelves stocked
Product shortages continue to increase, the demand is still there, but the
bottleneck in the global supply chain is raising prices and leaving retail
shelves empty. However,
Omaha company Retail
Aware is helping retailers stay ahead of the curve.
 Retail
Aware was founded in 2018. The company uses in-store sensors to track the
activity of products in retail stores in real-time. Retail Aware's analytic
platform has now been adopted by clients all over the globe.
"We help brands and retailers measure their product displays and in-store
media in real-time," Retail Aware Co-Founder and CEO Keith Fix said. "We
give them real-time insights into understanding 'is product available? Where are
sales coming from?' and really giving them a holistic view of understanding what
is happening on shelves."
The services they provide are as important as ever because of the supply
chain issues we are seeing due to the pandemic, high demands, and the shortage
of workers.
"That's created the perfect storm for ultimately what it has come down to -
product delays and empty shelves," Fix said. "I think one of my favorite things
that a client told me is that it's no longer good enough to get a rearview
mirror. I don't need reports, I need a heart monitor and a live pulse of
what's happening across my retail operations."
3newsnow.com
U.S. supply chain too snarled for Biden Christmas fix, experts say
U.S. Initial Jobless Claims Fall to Fresh Pandemic Low
Starbucks has closed two stores that tried to unionize – and says it's a
coincidence
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30 Countries Convene to Address Cybersecurity
US talks global cybersecurity without a key player: Russia
Amid an epidemic of ransomware attacks, the U.S. is discussing cybersecurity
strategy this week with 30 countries while leaving out one key player:
Russia.
The country that, unwittingly or not, hosts many of the criminal syndicates
behind ransomware attacks was not invited to a two-day meeting starting
Wednesday to develop new strategies to counter the threat.
White House national security adviser Jake Sullivan called it a gathering of
“like-minded” governments in agreement on the urgency of the need to protect
citizens and businesses from ransomware. “No one country, no one group can
solve this problem,” he said in opening remarks.
The virtual discussions will focus in part on efforts to disrupt and
prosecute ransomware networks like the one that attacked a major U.S. pipeline
company in May, a senior administration official said. The attack on
Colonial Pipeline, which led to gas shortages along the East Coast, was
attributed to a Russia-based gang of cybercriminals.
The exclusion of a country so closely tied to the global ransomware phenomena
reflects the overall poor relations between Moscow and Washington. Despite that,
the U.S. has used a “dedicated channel” to address cybersecurity with Russia.
apnews.com
Is Your IT Department Prepared?
Ransomware attacks preparedness lagging, despite organizations being aware of
the risks
Hornetsecurity released the results of a global study of IT professionals on
their preparedness for
ransomware attacks. Survey data showed that although companies are
increasingly aware of the risks ransomware poses, many organizations lack proper
protection and prevention measures.
 The
state of preparedness for ransomware attacks
1 in every 5 companies falls victim to ransomware attacks – Twenty-one
percent of respondents indicated that their organization has suffered a
ransomware attack, confirming that it remains one of the most prolific forms
of cybercrime. In addition to system downtime, ransomware attacks can be costly.
Attacks often require ransom payments, lengthy data recovery efforts, and
long-term damage to companies’ reputations.
Half of respondents indicated that their management team delegates cyber
preparedness to its IT department – Although 86.9% of respondents indicated
that their senior leadership team is aware of ransomware risks, nearly half
reported that preparation and prevention measures are delegated to the company’s
IT department.
Because of the significant risks ransomware attacks pose, cyber protection and
prevention policies should be company-wide priorities and not relegated to the
IT department.
Nearly 1 in 10 companies forced to pay ransom to recover data after
ransomware attack – More than 9% of survey participants reported that their
company had
paid a ransom to recover its data. Conversely, over 90% of respondents
indicated that although they were attacked, they were able to
recover data from backups; however, many of those that were able to avoid
ransom payment still reported losing files during the data recovery process.
15.2% of companies do not protect backups from ransomware – More than 15%
of respondents indicated that their companies do not perform regular data
backups. Regular backups are recommended to protect data from hardware
failures and other operational risks, but they are also imperative to a
comprehensive IT security strategy. Most ransomware attacks can be thwarted if
the organization’s data has recently been backed up.
Nearly 30% of companies fail to provide end-user training on ransomware
attacks prevention – End users are one of the biggest threats to any
organization. The majority of security breaches result from employees falling
victim to successful phishing attacks. As a result, companies should hold
regular
training on cyberattack trends and warning signs so they are aware of
threats and able to avoid putting sensitive data at risk.
helpnetsecurity.com
Supply Chain Cybersecurity Breaches
Worldwide supply chains vulnerable as businesses lack visibility into suppliers
BlueVoyant released the findings of its second annual global survey into
third-party cyber risk management. The study reveals that 97% of firms
surveyed have been negatively impacted by a cybersecurity breach that occurred
in their supply chain.
93% admitted that they have suffered a direct cybersecurity breach because of
weaknesses in their supply chain and the average number of breaches
experienced in the last 12 months grew from 2.7 in 2020 to 3.7 in 2021 – a 37%
year-over-year increase.
Companies still not prioritizing their vulnerable
supply chains
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Only 13% of companies said that third-party cyber risk was NOT a
priority, a drop compared to last year when 22% of companies said that
supply chain and third-party cyber risk was not on their radar.
●
The frequency with which companies assess their vendors has
fallen year-on-year: 47% audited or reported on vendor security no more than
twice per year, compared to 32% in 2020.
●
38% of respondents said that they had no way of knowing when or
if an issue arises with a third-party supplier’s cybersecurity, compared to
29% last year.
●
91% say that budget for third party cyber risk management is
increasing in 2021, compared to 81% who said this in 2020.
Commenting on the research findings Adam Bixler, Global Head of Third-Party
Cyber Risk Management, BlueVoyant, said: “Even though we are seeing rising
awareness around the issue, breaches and the resulting negative impact are still
staggeringly high, while the prevalence of continuous monitoring remains
concerningly low. Third-party cyber risk can only become a strategic priority
through clear and frequent briefings to the senior executive team and the Board.
helpnetsecurity.com
Gaps in the Federal Government's Cybersecurity
Threat Response
Is the government’s response to cybersecurity threats enough for your
organization?
With this year’s attacks against
Colonial Pipeline and Kaseya, ransomware and its impact on infrastructure
have been pushed to the forefront of American political consciousness. These
cyber attacks brought pain to the public, driving a
response from the White House.
The response was followed more recently by memoranda from NIST and the Office of
Management and Budget (OMB) clarifying definitions, procedures, and timeframes
for the national security effort. Cybersecurity teams must not mistake following
this plan for comprehensive protection from risk; there is a significant
threat not addressed by the Government’s response.
Here’s why: the OMB directs government organizations to focus on standalone
systems that are connected to critical infrastructure or sensitive information
but neglects a key area – the web applications that the private sector has
depended on to conduct business for years. Web applications are often deeply
integrated and widely accessed within companies, defying the neatly defined
security borders of the standalone systems targeted by the OMB. Neglecting
web application security therefore neglects a significant area of cyber risk for
companies.
Forrester concludes that web applications are the most used attack vector for
breaches, but breaches don’t usually originate with novel attacks. Data breaches
typically originate with well-understood vulnerabilities (and corresponding
exploits) that organizations have failed to address. Some breaches are a result
of simple accidents or negligence, such as exposed databases. It’s clear, then,
that in addition to securing the systems specified by the OMB, companies need
to secure their web applications and web assets through comprehensive discovery
and continuous scanning for vulnerabilities.
helpnetsecurity.com
Cybersecurity Training Is Broken — It's Time To Consider Human Risk Management
Microsoft Fixes Zero-Day Flaw in Win32 Driver
RH-ISAC's Security Awareness Symposium
 Tue,
October 26 | 10:00 AM EST
The
Security Awareness Symposium is a one-day, online event that is designed to
provide security awareness training to employees within all departments of
retail, hospitality, and travel organizations. The event celebrates the
RH-ISAC's commitment to
Cybersecurity Awareness Month and provides both members and non-members an
opportunity to provide education and training to their employees.
Click here to register and learn more
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Criminal Justice Reform & Cannabis
Legalization
Op-Ed: New York’s legal cannabis efforts are a model for the nation
 New
York has waited far too long for legal cannabis, but now that day is nearly
here. That’s good news for marijuana lovers visiting the Big Apple, and even
better news for the people most at risk of getting arrested for something
that will no longer be a crime in the Empire State.
That’s because cannabis legalization is not just about granting safe access to
cannabis for consumers. It’s also about stopping cannabis arrests as an entry
point into the criminal justice system for hundreds of thousands of people a
year — people who are mostly Black and brown.
Nationwide, arrests for cannabis are down more than 30%, according to the
FBI. That’s great news. The bad news is that more than 350,000 people were
still arrested in 2020 for something that is now legal in 36 states for
medical use, and legal for recreational use in the District of Columbia and 18
states, including New York.
As a nation, we must break our addiction to arresting people for cannabis. And
by legalizing recreational marijuana in the most populous state in the eastern
United States, New York is helping America take a huge step in the right
direction.
And there’s
some great momentum just across the Hudson River in New Jersey that points
in the right direction. Since July 1, New Jersey courts have dismissed or
vacated more than 360,000 marijuana cases. That’s a mind-boggling amount of
cases that would have otherwise clogged the system and delayed justice for
victims of actual crimes. But this alone is not enough.
lohud.com
Fired For Using a Legal Substance?
Medical marijuana, more popular than ever, could still cost you your job in
Illinois
Medical marijuana is more popular than ever in Illinois, despite the fact that
recreational marijuana has been legal for more than a year. In fact, data
indicates the spike in medical marijuana usage may be because of recreational
marijuana, which is taxed at a much higher rate.
But it's also a resource for doctors and patients struggling with chronic
conditions and looking to avoid using opiates.
Medical and recreational marijuana consumers face a common dilemma:
potentially losing their jobs for using a legal substance.
"How do we protect employees who are using this legal substance when it stays
in their system for up to 30 days?" said Rep. Bob Morgan (D-IL 58), one of
the original architects of the state's medical marijuana law. "So, this is not a
new topic, but certainly is much bigger now that we have a larger pool of
individuals in Illinois who are legally using the substance."
Some companies continue to enforce a zero tolerance policy for all employees
who test positive for marijuana on drug tests, even if they have a medical
marijuana card.
abc7chicago.com
Cops Prohibited from Working as Cannabis
Security Guards
Police officers still can not work secondary employment at marijuana related
businesses
Off-duty cops in Colorado still are not allowed to work security at
any marijuana dispensary or related business. Because of federal laws that
put marijuana in the same class of drugs as heroin and cocaine, no law
enforcement in the country can provide security for any part of the marijuana
business.
That’s why, nationwide, you’ll see private armed security guards decked out
in uniforms, guns and badges and many wearing body armor.
According to the Denver Police Department Operations Manual, no officer is
permitted to perform secondary employment at a business where marijuana “is
sold, or the primary purpose.” That includes marijuana hospitality
establishments and the transportation of marijuana-related cash.
Because of the plant’s federal status, a lot of pot shops operate only in
cash, making them a target for burglaries and even armed robberies in some cases.
Many states have stringent security requirements of each licensed
marijuana-related business.
privateofficerbreakingnews.blogspot.com
Senior Job Posting
Director of Security and Compliance job posted for Cloud Cannabis in Troy, MI
Cloud Cannabis is seeking an exceptional Director of Security and Compliance to
ensure safety and compliance in all locations including retail, manufacturing,
processing, and cultivation.
cloudcannabis.applytojob.com
Voters Across U.S. Will Decide On Marijuana & Psychedelics Ballot Measures Next
Month
Opportunities in the Connecticut Cannabis Market |
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Amazon's 'Imitation Game'
Amazon copied products and rigged search results to promote its own brands,
documents show
A trove of internal Amazon documents reveals how the e-commerce giant ran
a systematic campaign of creating knockoff goods and manipulating search results
to boost its own product lines
 Amazon.com
Inc has been repeatedly accused of knocking off products it sells on its
website and of exploiting its vast trove of internal data to promote its own
merchandise at the expense of other sellers. The company has denied the
accusations.
But thousands of pages of internal Amazon documents examined by Reuters –
including emails, strategy papers and business plans – show the company ran a
systematic campaign of creating knockoffs and manipulating search results to
boost its own product lines in India, one of the company’s largest growth
markets.
The documents reveal how Amazon’s private-brands team in India secretly
exploited internal data from Amazon.in to copy products sold by other companies,
and then offered them on its platform. The employees also stoked sales of Amazon
private-brand products by rigging Amazon’s search results so that the company’s
products would appear, as one 2016 strategy report for India put it, “in the
first 2 or three … search results” when customers were shopping on Amazon.in.
Among the victims of the strategy: a popular shirt brand in India, John Miller,
which is owned by a company whose chief executive is Kishore Biyani, known as
the country’s “retail king.” Amazon decided to “follow the measurements of” John
Miller shirts down to the neck circumference and sleeve length, the document
states.
The internal documents also show that Amazon employees studied proprietary
data about other brands on Amazon.in, including detailed information about
customer returns. The aim: to identify and target goods - described as
“reference” or “benchmark” products - and “replicate” them. As part of that
effort, the 2016 internal report laid out Amazon’s strategy for a brand the
company originally created for the Indian market called “Solimo.” The Solimo
strategy, it said, was simple: “use information from Amazon.in to develop
products and then leverage the Amazon.in platform to market these products to
our customers.”
reuters.com
Weaning Yourself Off of Amazon
What it’s really like to quit Amazon
Hundreds of thousands of Americans work at Amazon fulfillment centers—facing
injury rates
80% higher than the rest of the industry, as well as COVID-19 outbreaks and
death—so the rest of us can get products delivered quickly. Recent
reporting has exposed how Amazon has reshaped the American economy, largely for
the worse, building its business on
grueling working conditions,
accelerating climate change,
exacerbating social inequality, and
destroying small businesses.
And yet, Amazon keeps getting more powerful. The pandemic created the perfect
storm for a year of explosive growth, as consumers were afraid to leave their
homes and needed daily necessities shipped to their doorstep. In 2020,
Amazon generated $386 billion in revenue, up 38% from the year before, and
founder Jeff Bezos saw his personal fortune grow by
$75 billion. “To be clear: We made Amazon,” says Lauren Bitar, a retail
analyst at RetailNext. “Amazon did not just come out of the ether as a villain.
Consumers wanted convenience and low prices, and Amazon made it happen for us.”
I had been wanting to detangle myself from Amazon for a long time. And
judging from the many blogs
offering advice about how to stop using the platform, I wasn’t alone. A CNBC
poll found that
59% of people say Amazon is bad for small business, and it’s not uncommon
for residents to protest when Amazon
opens a new warehouse (or proposes a new
headquarters). Meanwhile, lawmakers like
Bernie Sanders and
Elizabeth Warren have used their platform to call out the company’s poor
treatment of workers and its failure to pay its fair share in taxes. But so far,
none of this has made a dent in Amazon’s growth.
I wasn’t sure I’d be able to wean myself off a service that felt so integral
to my life. But in March, after long conversations with my editors about
Amazon’s negative effect on workers and the planet, I decided to see what it
would take to cut the cord. And for the past six months, far from feeling
deprived, my new shopping habits have made me feel more fulfilled and
empowered.
fastcompany.com
Nine Steps Every Entrepreneur Can Take To Scale Up Their E-Commerce Business
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DOJ: Florida Man Pleads Guilty to Payment Processing Fraud Scheme
A Florida man pleaded guilty today in the U.S. District Court for the District
of Massachusetts to conspiracy to commit wire fraud in connection with a scheme
to deceive banks and credit card companies into processing credit and debit card
payments on behalf of merchants involved in prohibited and high-risk businesses,
including online gambling, debt collection, payday lending, and prescription
drugs.
According to court documents and statements made during the plea proceeding,
Thomas Wells, 74, of Martin County, fraudulently represented that his merchant
clients were engaged in the sale of low-risk retail goods to obtain debit and
credit card payment processing for those clients from banks and credit card
companies. Wells, through his company Priority Payout, introduced merchant
clients seeking payment processing to Allied Wallet Inc., a payment processing
company that served as an intermediary between merchants seeking to accept debit
and credit cards and financial institutions that were members of the global
electronic payment networks run by credit card companies such as Visa,
Mastercard, American Express, and Discover. Wells’ clients included merchants
engaged in prohibited or high-risk transactions and merchants that had already
been terminated from card payment processing networks such as Visa and
Mastercard for fraud, chargeback, or other compliance concerns. Wells
accomplished this with his co-conspirators by, among other means, creating shell
companies, designing fake websites that purported to sell low-risk retail goods,
and using industry-standard codes that miscategorized the true nature of the
transactions.
Wells admitted that he earned approximately $700,000 from the scheme. Wells
faces a maximum penalty of 20 years in prison, a $250,000 fine, three years’
supervised release, restitution, and forfeiture.
justice.gov
Troy IL : Game shop owner says he lost $100k in rare trading cards to bi-state
burglar
 A
Troy businessman says $100,000 worth of collectible trading cards were stolen
from his game store as part of what other store owners believe was part of a
bi-state crime spree Sunday night. Sam Bozarth, who co-owns Realms of Gaming
with David McGonagall, said the front door of their store at 300 Edwardsville
Road was smashed in at around 3 a.m. Monday morning by a lone individual.
Bozarth said the man cleaned out the store’s display cases where valuable cards
were kept and snatched other sealed Magic: The Gathering products.
ksdk.com
Albuquerque, NM: Shoplifter hits Target stores 20+ times, taking thousands in
goods
 Police
are looking for the crook responsible for a string of shoplifting cases across
the metro, stealing thousands in merchandise from area Target stores. Putting a
laser focus on shoplifters, Albuquerque Police are teaming up with big-box
stores to curb crime. One of those crooks has a taste for Target. Police say
28-year-old Gabriel Quintana — who already boasts a lengthy criminal history —
is striking Albuquerque-area Target stores, often striking the same store days
in a row or hitting multiple stores in one day. From pricey items like
big-screen TVs and gaming gear to smaller ones like cleaning products and
donuts, criminal complaints detail how he racks up each item at the checkout,
then continues out the door without paying. From June through September —
spawning at least three criminal cases — court records report he struck the
Lomas Target at least 17 times, stealing more than $16,000 in goods. They also
show he hit the Paseo and I-25 Target three times with more than $1,800 in merch,
the Coors and Paseo Target three times with more than $2,700 taken in items, and
the Montgomery Target once, taking $550 worth of stuff.
krqe.com
Calcasieu Parish, LA: Three arrested for alleged theft from Lake Charles store,
prior thefts
Three people were arrested Wedensday, accused of stealing more than $4,600
dollars from a store in Lake Charles. The Calcasieu Parish Sheriff's Office says
that on October 6 at around 5:00 p.m. Calcasieu Parish Sheriff’s Office deputies
were dispatched to a store on Derek Drive in Lake Charles in reference to a
theft. When deputies arrived they say they made contact with three suspects, 26,
25, and a 16 year old juvenile, all of Beaumont, Texas. According to deputies,
an investigation revealed the suspects entered the store two separate times
that day and stole approximately $4,600 worth of merchandise. They found
that earlier the
same day the suspects stole approximately $2,000 worth of merchandise
from the same store in Beaumont, Texas. Deputies also find that Robinson and
Bean were also
allegedly responsible for stealing over $1,000 worth of merchandise from
the same store on Derek Drive on September 9.
katc.com
Huntsville, AL: Jewelry Store thief wanted in $250,000 Grab & Run
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Shootings & Deaths
Dallas, TX: 19-year-old man killed, woman hurt in robbery outside west Dallas
shopping center
 A
19-year-old man was fatally shot and a woman was in critical condition after a
robbery Tuesday night in west Dallas, police said. The shooting happened about 9
p.m. outside of a Party City store in a shopping center near Interstate 30 and
Cockrell Hill Road. Police at the scene said two people were found shot multiple
times, a man and a woman, and they were taken to a hospital. The man, identified
as Juan Carlos Sierra-Garcia Jr., later died and the woman was in critical
condition, police said. Their vehicle was taken during the incident and was
still missing early Wednesday. No suspects have been arrested in the shooting,
and more information was not yet available.
wfaa.com
Update: Rochester, NY: Police bodycam footage of fatal shooting inside Family
Dollar released
 Rochester
police released body-worn camera footage Tuesday afternoon that shows the deadly
encounter between two officers and an armed robbery suspect at the Family Dollar
store on West Main Street. Police released 5 minutes, 33 seconds of redacted,
annotated footage to the public. They said Simran Gordon, 24, was shot and
killed by police after holding the store manager at gunpoint and attempting to
rob the business on Oct. 6. Interim Police Chief Cynthia Herriott-Sullivan said
Gordon died in an "exchange of gunfire" with police, without elaborating. The
state Attorney General's Office released two body-worn camera videos of the
incident — one each from the perspective of the two officers at the scene. The
videos span roughly 12 minutes in total. In a release accompanying the bodycam
video, police said Gordon "fired at least one round from his handgun, which was
recovered at the scene." Because officers didn't know if there were other
suspects in the store, they were unable to immediately render first aid to
Gordon, RPD said. No one else was injured during the incident. The state
Attorney General's Office is conducting an investigation into the incident.
democratandchronicle.com
Miami, FL: Women Caught in Crossfire of Shooting Outside Miami Restaurant
Police are investigating a shooting in which two women were caught in the
crossfire outside of a restaurant early Wednesday in Midtown Miami. Police
arrived at the scene, located at Victory Restaurant near Northeast 32nd Street
and 1st Avenue, just before 1 a.m. after reports of a fight among several men
that lead to the shooting. One woman, who is an employee at the restaurant, was
struck in the chest and arm, police said. She was taken to Jackson Memorial
Hospital, where she was in stable condition. Another woman who was just getting
out of a Lyft was grazed by a bullet and was treated at the scene.
msn.com
Robberies,
Incidents & Thefts
Winston-Salem, NC: Food Lion employee stabbed inside store
 A
man working at Food Lion at University Plaza shopping center was stabbed inside
the supermarket Monday evening in what police described as a fight involving the
employee and another man. Police closed off the store as they began their
investigation around 6:51 p.m. An ambulance carried the injured man away from
the store. Police identified the injured employee as Keshawn Jerquez Wilkins,
who is 23 years old and lives in Winston-Salem. Wilkins suffered multiple
serious stab wounds to his legs, police said. Police said a suspect entered the
store holding a knife and confronted Wilkins. The men fought.
Brooke Darby said she was shopping in the store when she saw a commotion taking
place between the cash registers and the doors at the front of the store. At
first she thought maybe someone had tripped and fallen, or knocked something
over. As she approached, she said, she saw two men in a scuffle. The men were
trading punches, she said. Then she saw the store employee fall to the floor.
When the employee got up, he walked in her direction toward a side aisle of the
store, and Darby saw that he was bleeding. She said the employee had blood on
his arm and on his legs. The store employee said, “He stabbed me, man,” or
something similar, according to Darby.
Police said Wilkins’ injuries were serious, but that he was in stable condition
at a local hospital. The other man ran out of the store and Darby didn’t see
what became of him. Police said that after fleeing the store on foot, the
suspect got into a four-door Chevrolet Impala that left the area at a high rate
of speed.
morganton.com
Evesham Township, NJ: 2 Robbery suspects wanted for Assault on 7-Eleven Store
Clerk who refused to sell them Vape products
 Evesham
Township police are asking for the public’s help in identifying two innocent
robbery suspects. Police say they assaulted a store clerk at 7-Eleven on
Greentree Road, around 10.44pm on Tuesday. Police say the clerk refused to sell
the suspected vape products because they are suspected of being minors. That was
when the suspects allegedly broke a glass bottle in an attempt to lure the clerk
behind the counter. They then knocked the store clerk to the ground and punched
him repeatedly in the face before fleeing with objects.
fox29.com
Vernon, BC, Canada: Vernon Square Shoplifter pulls Weapon
Police converged on the Vernon Square shopping centre Tuesday night after
reports a shoplifter threatened a staff member with a weapon. Vernon RCMP
spokesperson Const. Chris Terleski says shortly before 9 p.m., police responded
to a theft from a business on the 4400 block of 32nd Street. "When confronted by
a staff member from the business, the suspect allegedly threatened the employee
with a weapon prior to fleeing from the location," says Terleski. "The
responding frontline officers located and safely arrested the suspect, a 36-year
old woman, in a nearby business." Witnesses tell Castanet they saw multiple RCMP
cruisers outside the Safeway store.
castanet.net
Colchester, VT: Crossbow-Wielding Man Robs C-Store, Crashes Stolen Jeep Into 3
Cop Cars Before Arrest
A Vermont man was arrested after a crime spree involving a hit-and-run,
attempted robbery with his crossbow, and a police chase involving a stolen
vehicle, according to police.
msn.com
Beachwood, OH: Officers wait for boy in mall lot to return to stolen car; he
does so wearing stolen pants worth $350
Officers checked the lot of Beachwood Place mall and identified a parked car as
stolen. Officers waited for the driver to come out of the mall and return to the
car. The male suspect returned with four other males. Seeing police, the suspect
left his acquaintances and ran. Police apprehended the suspect, a Euclid boy,
16. It was then found that the boy was wearing a pair of pants he stole from the
mall’s Saks Fifth Avenue store. The pants were valued at $350.
cleveland.com
Riviera Beach, FL: Police searching for a suspect who robbed a banking center
inside of a Walmart
Maui, HI: Man sentenced to 10 years in prison following smash-and-grab at Maui
pawn shop
Erie, PA: Man charged with 3 Armed Robberies; Rite Aid, Walgreens and Dollar
Tree
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●
C-Store – Spartanburg
County, SC – Armed Robbery
●
C-Store – Colchester,
VT – Armed Robbery
●
C-Store – Auburn, ME –
Robbery
●
C-Store – Amarillo, TX
– Armed Robbery
●
C-Store – Chesterfield
County, VA – Armed Robbery
●
C-Store – Rock Island
County, IL – Armed Robbery
●
C-Store – North
Attleboro, MA – Robbery
●
Check Cashing –
Baltimore County, MD – Burglary
●
Collectables – St
Louis, MO – Burglary
●
Jewelry – Huntsville,
AL – Robbery
●
Jewelry – Bakersfield, CA – Robbery
●
Jewelry – Charlotte, NC – Robbery
●
Jewelry – Olympia, WA – Burglary
●
Restaurant – Miami, FL
– Robbery
●
Thrift – Branson, MO –
Burglary
●
Tobacco – New Castle,
DE – Robbery
●
Walgreens – New
Orleans, LA – Armed Robbery
●
Walmart – Hazel Dell,
WA - Armed Robbery
●
7-Eleven - Evesham
Township, NJ – Robbery
|
Daily Totals:
• 15 robberies
• 4 burglaries
• 0 shootings
• 0 killed |
Click to enlarge map
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None to report.
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Submit Your New Hires/Promotions
or New
Position
See all the Industry Movement |
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Feature Your Job Here For 30 Days -
70% Aren't On The Boards
Post your job listing |
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Featured Job Spotlights
Help Your Colleagues By Referring the Best
Refer the Best & Build the Best
Regional Loss Prevention Manager
Houston, TX (Remote Opportunity)
- posted October 14
The position will be responsible for: Internal theft investigations; External
theft investigations; Major cash shortage investigations; Fraudulent transaction
investigations; Missing inventory investigations; Reviewing stores for physical
security improvements...
Environmental Health, and Safety Manager
Eden Prairie, MN
- posted October 7
The Environmental Health, and Safety Manager will implement policies to ensure a
safe and healthy work environment. Inspects the facility to identify safety,
health, and environmental risks. Develops and implements inspection policies and
procedures, and a schedule of routine inspections. Prepares and schedules
training to cover emergency procedures, workplace safety, and other relevant
topics.
Read more here.
Field Loss Prevention Manager
Seattle, WA
- posted October 7
Staples is focused on our customer and our community. As a Field Loss Prevention
Manager for Staples, you will manage and coordinate Loss Prevention and Safety
Programs intended to protect Staples assets and ensure a safe work environment
within Staples Retail locations...
Corporate Risk Manager
Central (Denver, Kansas City,
Oklahoma, Little Rock & California)
- posted October 5
Summary of Role and Responsibilities: A proactive approach to preventing
losses/injuries, whether to our employees, third parties, or customer's
valuables. They include but are not limited to cash in transit, auto losses, or
injuries...
Director, Loss Prevention & Safety
Goleta, CA
- posted September 24
The Director of Loss Prevention & Environmental, Health and Safety plans,
organizes, implements, and directs HERBL’s programs, procedures, and practices
to ensure the safety and security of company employees and property...
Asset Protection Lead
Hudson Valley, NY
- posted September 13
Responsible for protecting the assets of the company and ensuring a safe
environment for our employees and customers. Utilizes the tools and resources
available to initiate and follow through on internal investigations. Work
closely with store management to increase LP awareness...
District Loss Prevention Manager
Macedonia, OH
- posted September 9
The District Loss Prevention Manager develops and implements the Loss Prevention
program for their market. The DLPM is responsible for driving results through
achievement of goals related to inventory shortage, budget lines, cash variance
and operational compliance...
District Asset Protection Manager
Burlington, MA
- posted September 1
The District Asset Protection Manager is responsible for mitigating safety and
security related risks for the organization through the implementation of
programs, procedures, policies and training. This role promotes a safe store
environment while addressing and minimizing loss caused by shrink, theft and
fraud in assigned stores, across multiple locations...
Area Loss Prevention Manager
Pittsburgh, PA and/or Cleveland,
OH
- posted July 30
Our Area Loss Prevention Managers ensure safe and secure stores through the
objective identification of loss and risk opportunities. Our Area Loss
Prevention Managers plan and prioritize to provide an optimal customer
experience to their portfolio of stores. They thrive on supporting and building
high performance teams that execute with excellence...
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Featured Jobs
|
JOB TITLE |
COMPANY |
CITY/STATE |
DATE
ADDED |
Vice President |
|
VP of AP |
Bath & Body Works |
Columbus, OH |
September 13 |
|
VP of Risk Mgmt & Safety |
Bowlero Corp. |
Mechanicsville, VA |
September 7 |
|
VP, Risk Management |
YRC Worldwide |
Overland Park, KS |
August 9 |
Director |
|
LP Dir. |
2nd Ave LLC |
Bensalem, PA |
August 30 |
|
Dir. LP |
Ashley Furniture |
Advance, NC |
September 7 |
|
Associate Dir. LP |
Chewy |
Wilkes-Barre, PA |
July 28 |
|
LP Director |
The Company, Retail Gas Stations |
Upland, CA |
August 9 |
|
AP Future Ops Director |
CVS Health |
Cumberland, RI |
September 24 |
|
Sr. Dir. Global Security |
eBay |
San Jose, CA |
July 19 |
|
Sr. Dir. Physical Security & LP |
Fanatics |
USA (Remote) |
July 27 |
|
Safety & LP Associate Dir. |
Goodwill of Southern Arizona |
Tucson, AZ |
August 23 |
|
Dir. Safety/Risk Mgmt.
|
Goodwill of SE Louisiana |
New Orleans, LA |
April 2 |
|
Dir. AP & Safety |
Goodwill of Orange County |
Santa Ana, CA |
September 8 |
|
Dir. Corp. Security |
L.L.Bean |
Freeport, ME |
October 6 |
|
Dir. LP |
Lamps Plus |
Chatsworth |
September 23 |
|
Dir. of Safety |
Ocean State Job Lot |
North Kingstown, RI |
June 1 |
|
Executive Dir. AP |
Panda Restaurant Group |
Rosemead, CA |
January 28 |
|
Sr. Dir. Executive Protection |
Ross Stores |
Dublin, CA |
September 14 |
|
Dir. Safety |
Southeastern Grocers |
Jacksonville, FL |
September 13 |
|
Security Dir. |
Southern Glazer's Wine and Spirits |
Saint Charles, MO |
September 28 |
|
Sr. Dir. LP & Fraud Mgmt |
Tory Burch |
Jersey City, NJ |
October 6 |
|
Dir. AP Operations Execution |
Walgreens |
Nashville, TN |
September 20 |
|
Dir. AP |
Walgreens |
Chantilly, VA |
August 20 |
|
Dir. AP & Safety |
Weis
Markets |
Sunbury, PA |
September 7 |
Corporate/Senior Manager |
|
Security Ops Manager, Corp. Security |
CVS Health |
Scottsdale, AZ |
September 24 |
|
Divisional AP Mgr |
David's Bridal |
West Coast, USA |
September 24 |
|
Sr. AP Manager |
Home Depot |
Atlanta, GA |
October 6 |
|
Sr. Mgr Supply Chain AP |
Home Depot |
Atlanta, GA |
August 10 |
|
Sr. Mgr Environmental Health Safety |
Home Depot |
Atlanta, GA |
May 14 |
|
Mgr. Global Security & Resilience |
Levi Strauss |
Remote |
September 23 |
|
Sr. Mgr Global Fulfillment AP |
lululemon |
Columbus, OH |
September 20 |
|
Mgr Security Ops & Investigations |
Mattel |
El Segundo, CA |
September 24 |
|
Mgr, Corp. Security Life & Safety |
Ross Stores |
New York, NY |
September 13 |
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Speed Kills! As the old expression goes, so does the pace of today's world. With
technology leashing us forward and mobile coming at the speed of light, no one
can slow down. The problem then becomes focus and concentration. Multitasking,
while impossible to avoid, leads to a reduction in quality and quality is what
every senior executive must be focused on. So the next time you're running fast,
just take one second and think, was the service you just delivered quality
service.
Just a Thought,
Gus
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