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In Case You Missed It

April's Moving Ups

13 New Senior LPs - 12 Appointments - 1 Promotion

Burlington Stores named Kenneth Peschier Senior Vice President, Asset Protection
Connectivity Source named David Broom, CFE, CFI, LPC Director of Loss Prevention
CONTROLTEK Announces Appointment of Brian Gross as Chief Financial Officer
CONTROLTEK Welcomes Dan Davies as Director of Technical Operations
DTLR, Inc. named Scott Crawford Director, Asset Protection
FaceFirst hires LP veteran Bobby Mothershed as Sales Director
FaceFirst names John Becker joins FaceFirst as SVP, Sales
Goodwill Industries of San Antonio promoted Robert Hernandez to Director of Risk Management
KnitWell Group named Bryan Soto Director, Asset Protection
Macy's named John B. Moore Senior Organized Retail Crime Investigator
Meijer named Dustin Brown, MSA, CFI, LPC Director of Safety
Security Industry Specialists named Deana McLees-Bailey, CFI Director, Retail Security Operations
Sennco Solutions named Adam Fulton as the Director of ESL Sales and Operations

See All the LP Executives 'Moving Up' Here   

Submit Your New Corporate Hires/Promotions or New Position







The U.S. Crime Surge
The Retail Impact

More Retailers Lean on Body Cams to Fight Crime & Boost Safety
Stores Roll Out Employee Body Cameras as Retail Crime Precaution
Retail crime is on the rise—and flash mobs, smash-and-grabs and even everyday instances of shoplifting are becoming more violent.

With the trend accelerating, retail workers are more concerned with the safety of their workplaces than they have been in years past. In fact, according to a recent survey from Lotis Blue Consulting, strong health and safety measures make employees 68 percent more likely to stay with their employer—a 10-percent jump from 2022.

According to recent research from Axonify, a retail technology solutions provider for frontline employees, 40 percent of retail workers are afraid to go to work due to hostile or threatening situations. Half of the 1,000 employees polled said they had witnessed a theft in person during their tenure.

With these concerns as a backdrop, retailers are looking at new ways not only to deter theft, but protect their workforces.

Locking up merchandise and employing private security have failed to address the issue, and that’s where body cameras come into play. Often used by police officers in the field of duty, the technology is increasingly gaining traction as a means of monitoring retail employees’ safety.

Former Chief of the Dallas Police Department Renee Hall said a body-worn camera “is not only useful for promoting frontline workers’ safety, but also aids law enforcement agencies responding to the recent rise in violence in healthcare, retail and other commercial settings by providing easily accessible digital evidence.”

One of the U.K.’s biggest store chains, Co-op said its employees saw 1,350 attacks during the first six months of 2020, prompting the adoption of cameras as a safety measure in 250 stores. Last fall, the U.K.’s largest retailer, Tesco, rolled out body cameras during a spike in physical assaults of retail workers. 

Meanwhile, last week, Woolworths stores in New Zealand implemented body cameras across all doors after locations in the country saw a 75-percent increase in physical assaults—and a 148-percent rise in serious reportable incidents—over the course of the past three years.

Rampant Shoplifting Turns NYC District Into 'Wasteland of Empty Storefronts'
Retail Thefts Up 76% in NYC's Flatiron District

NYC’s once-bustling Flatiron District now a wasteland of empty storefronts as rampant shoplifting wreaks havoc
Flatiron is in shambles. The once-thriving Manhattan business district is now a virtual wasteland littered with empty storefronts — with locals blaming spiking crime and the Big Apple’s disastrous post-pandemic retail real estate market.

“Big Box” retailers — including Lowes, Bed Bath & Beyond and Staples — have fled in the last few years, leaving one of the city’s shopping meccas peppered with vacant retail space. Businesses who are trying to hang on have been plagued by rampant shoplifting and thefts, according to workers and city crime statistics.

Merchants blamed the rise in online shopping — which boomed during the COVID-19 shutdown — and the spiraling effect of pandemic-fueled business failures that made the neighborhood less appealing.

Crime has also been a constant headache, with recent spikes in retail theft and petty larceny, according to data from the NYPD 13th Precinct, which covers the Flatiron District.

Over the past two years, retail thefts have gone up by 55.7% and petty larcenies have jumped by over 34% within the precinct boundaries, according to the data.

The stats also showed that it’s only gotten worse so far this year. Through Sunday, police reported 853 retail thefts in the neighborhood, up from 484 over the same period last year — for a massive 76% jump, according to the data.

Over the same period, petty larceny reports leapt up to 1,013 compared to 645 in 2023, for an increase of more than 57%, according to the NYPD numbers.

Theft Pushing More Retailers to Back Away from Self-Checkout
More stores are ditching self-checkout amid theft and customer complaints

Giant Tiger store in Ontario among latest to remove machines

In 2020, Walmart started testing cashierless, all-self-checkout big box stores, first in the United States and then in Canada.

But the pilot project didn't quite catch on. Walmart tells CBC News that, currently, just one big box location across Canada and the U.S. has an all-self-checkout, cashier-free format — in Sainte-Agathe-des-Monts, a small town in Quebec.

Meanwhile, over the past eight months, the retail giant has removed all its self-checkout machines at six U.S. locations, joining several other big box chains that have ditched the machines in certain stores, including, recently, a Giant Tiger in Stratford, Ont.

Two weeks ago, franchise owner Scott Savage removed the four self-checkout machines at his Giant Tiger discount store in Stratford, some 90 kilometres west of Hamilton. He says, rather than theft, he made the change because many of his customers are seniors who dislike using the machines.

It's a surprising shift in the predicted trajectory — instead of the all-self-checkout store becoming the norm, some retail outlets are returning to the traditional, all-cashier format.

But instead of cutting costs, some stores discovered that self-checkout actually hurt their bottom line, largely due to theft, says Andrews.

Organized Retail Theft Task Forces Continue to Make Major Busts
(Update) Task force credited with nearly 90 retail theft arrests in San Mateo
Authorities in San Mateo County gave an update Monday on a task force aimed at stopping organized retail theft on the Peninsula, saying the effort has led to nearly 90 arrests in six months.

Police in Daly City, San Bruno and San Mateo, along with the San Mateo County District Attorney's Office, touted "significant progress" since the task force was enacted in October 2023. The task force was funded by a grant from the Board of State Community Corrections.

"This coordinated investment into combating organized retail theft has resulted in an immediate and impactful return. The collaboration between the three police agencies and our partners in the private sector has proven to be extremely effective," said San Mateo Police Chief Ed Barberini.

Last summer, Supervisor David Canepa called for the task force to stop a wave of retail theft in the county. "Enough is enough! All this retail theft. All this sort of crime," Canepa told CBS News Bay Area in August 2023.

In a statement Monday, Canepa praised the results of the task force, but called for a ballot measure amending Proposition 47, which reclassified certain thefts as misdemeanors.

"The police crackdown on these organized crime groups has been outstanding but my fear is that the perpetrators may walk free the next day without doing any jail time," the supervisor said. "That's why we need The Homelessness, Drug Addiction and Theft Reduction Act which will allow district attorney's offices across the state to charge repeat offenders with felonies."

Are Lawmakers & Businesses 'Overreacting' to Retail Crime Surge?
Are lawmakers responding to public fears instead of crime data?

Commentary: Overreacting to Retail Theft, Other Crime Increases
Lawmakers are overreacting to crime,” that was the basic headline in a column by Abdallah Fayyad, formerly a member of the Boston Globe editorial board, now a correspondent at Vox. He noted, “Crime rates are falling. Why are lawmakers passing tough-on-crime bills?

Just before the pandemic, crime rates hit a 50-year low. But the chaos and disruption of the pandemic caused a sharp but what seems to be a temporary surge in crime. Even at the end of that surge, however, the crime rates were still near their all-time low, but you would never know it from talking to the public or watching the news.

According to the FBI, after an uptick in crime in the immediate aftermath of the pandemic, crime rates have actually been falling across the country, with murders declining by 13 percent between 2022 and 2023

Nevertheless, lawmakers are responding to the public. A recent article in the Los Angeles Daily News bears this out. Reports the Daily News, “California politicians are facing new and mounting pressures to deliver solutions on rising rates of retail crime.” They cite data that shows shoplifting jumped by 81 percent in Los Angeles from 2022 to 2023.

The narrative, even among Democrats, has been that “shoplifting is out-of-control.” But is that actually true? While crime certainly went up in California during the pandemic, it appears driven by the disruption of the pandemic.

Walmart Wins Lawsuit Against Man Who Sued Over 'False Pretense of Shoplifting'
Texas man sued Walmart for $100M or free shopping for life. Why a judge tossed the lawsuits
A judge has thrown out two lawsuits filed by a Texas man who sued Walmart in federal court for $100 million — or “unlimited free lifetime shopping at any Walmart,” according to court documents. Roderick Jackson, of Waskom, Texas, filed two handwritten complaints in January claiming he was suing Walmart for an incident that took place at a store in Omaha, Nebraska, in March 2021.

One complaint was over a “false pretense of shoplifting” and the other claims he “suffered civil rights violations based on race/color.” In addition to compensation, Jackson asked Walmart to pay all court fees associated with the lawsuit.

The court determined shortly after both complaints were filed that Jackson’s complaints were not properly completed and he needed to file new ones for the cases to continue.

Jackson filed amended complaints in February, citing slander or libel, malicious prosecution, false imprisonment or detainment, defamation and false allegations of a crime as the reasons for the lawsuits. In each amended lawsuit, Jackson asked for $100 million in damages but not the “free unlimited lifetime shopping.”

Walmart later requested that the cases be dismissed, and on April 16, Judge Timothy Brooks did just that, citing failure to state a proper claim and lack of jurisdiction.

Developing a Retail Risk Model As In-Store Crime & Violence Surge
ECR meeting for retailers, brand owners and academics only.

Retail Risk Model Research: Exploring Current Practices

Virtual Meeting - Date and Time: May 2nd - 1pm UK

We know that retail crime and risk is not evenly distributed across locations. So how can we determine where to invest finite resources to have the biggest impact?

This new research project offers multiple benefits to the industry by shining a light on how the retail sector is using data to inform decision-making and security strategies. The project will seek to understand how risk models are constructed (identifying areas of commonality and difference between businesses), how they are used and by whom, who has operational responsibility for managing the model, and how it is reviewed and validated.

At a time that crime and in-store violence appear to be increasing across many countries, the project will provide a better understanding of how risk models can contribute to data-informed security strategies and solutions.

The meeting will start with an overview of the research proposal, this will be followed by a discussion with the retailers on the research itself and how they might each like to contribute to this important research.

Criminal Lived in Closed Store for 6 Months, Stole from Toys R Us to Survive
An escaped convict hid out in a shuttered Circuit City for six months
Having escaped from jail, "the most courteous thief in the nation" lived in a shuttered Circuit City and survived on supplies stolen from a neighboring Toys R Us.

It sounds like Jeffrey Manchester's religion eventually led to his capture, and had the escape artist stayed more low-key, he might have stayed on the run for years. His little nest inside Circuit City sounds like he was having a good time, and clearly, Toys R Us inventory controls were unlikely to expose him. Joining a church, where he met someone nice, seems to have created the situation that got him caught: needing money for dates.

After a few months in his hideaway, Manchester must have been feeling invincible. In October, he started attending the nearby Presbyterian church, where he met Wainscott. He told her that he worked for the government, but he couldn't tell her exactly what he did. When she asked to see his place, he said it was "a government building, a sterile environment."

Reno, NV store owner says retail theft is hurting her business

Columbus, OH: Anti-violence groups want to be part of police training

AI Receipt Verification Makes Sam's Club Store Exits '23% Faster'
Sam’s Club uses AI to verify store receipts

Sam’s Club is streamlining the process of exiting its stores with the help of artificial intelligence and computer vision.

The warehouse club retailer, a division of Walmart Inc., is extending the "Scan and Go" mobile payment solution that it debuted in its stores in 2016, which allows shoppers to use their mobile Sam’s Club app to capture purchases as they shop and bypass the traditional checkout line when they leave with their selected items.

Now after a customer completes payment at a register or via Scan & Go, a combination of in-house-developed computer vision and digital technology deployed in the exit area of the store captures images of carts and verifies payment for all items within a member’s basket.

With the AI technology constantly learning and improving across thousands of exit transactions at multiple locations, Sam’s Club said it will continue iterating and enhancing the technology as rollout continues. The retailer has deployed the solution at more than 120 stores, or over 20% of its total store fleet, since first announcing it in January 2024.

In stores where the technology has been deployed, Sam’s Club says more than half of shoppers are experiencing friction-free exit, leaving the store 23% faster that customers using traditional receipt verification. Sam’s Club plans to deploy the exit technology to all of its stores by the end of 2024.

On the employee side, the retailer said it has developed suite of unique apps that put access to millions of pieces of data into the hands of store associates.

Fighting Store Waste With AI
Walmart reportedly reducing in-store waste with AI
According to CNBC, Walmart is testing an in-house-developed, AI-based solution that provides employees in stores with insight on items that will soon wind up in a landfill and advice on how to keep them out of the waste stream. Associates can use a mobile app to scan produce items.

A generative AI engine then identifies produce that is nearing expiation, which would require disposal, and creates recommendations for actions such as price markdown or return to vendor. The solution can also reportedly be used to identify apparel items that are nearing end of season and recommend actions to help avoid their being thrown away, if they are not recyclable.

Walmart will reportedly expand this pilot to stores in Canada and also wants to test the solution in other countries where it operates.

Walmart fights waste, develops AI

This pilot combines two major Walmart efforts: reducing its environmental foortprint and creating its own AI technology solutions. In 2017, Walmart introduced Project Gigaton, an initiative to avoid one gigaton (one billion metric tons) of carbon dioxide from its global value chain by 2030. Since that time, the discount giant has launched numerous efforts to promote sustainability across its enterprise and among its partners and customers.

On the AI development front, Walmart offers employees the Walmart GenAI Playground, an early-stage internal tool where they can explore and learn about the technology. The discounter also includes a generative AI assistant in its employee app, and is developing generative AI tools to assist customers with search and complex purchases, researching how the technology can aid consumer decision-making.

Walmart to close health centers due to ‘lack of profitability’

One in 8 Starbucks mobile customers are abandoning orders

Senior LP & AP Jobs Market

Executive Director, Asset Protection - OH, MI, WV, KY, and PA job posted for CVS Health in Columbus, OH
As the Executive Director, Asset Protection Field Operations, you are an experienced proven leader with a deep operational knowledge of all retail store functions that could adversely impact profitability in our most complex and challenging markets. Through extensive field experience, you have an acute awareness of the drivers of shrink, how those change based on different store types, and most importantly how to most effectively mitigate them.

Executive Director, Asset Protection – NY and NJ job posted for CVS Health in Albany, NY
As the Executive Director, Asset Protection Field Operations, you are an experienced proven leader with a deep operational knowledge of all retail store functions that could adversely impact profitability in our most complex and challenging markets. Through extensive field experience, you have an acute awareness of the drivers of shrink, how those change based on different store types, and most importantly how to most effectively mitigate them.

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Protos Security Whitepaper

Leveraging Law Enforcement & Security Measures to Combat ORC

Organized retail crime (ORC) poses a significant challenge to law enforcement and society as a whole. While it is well known that financial losses, public safety concerns, and broader societal impacts are all part of these issues, it is challenging to find a solution as crime rates continue to rise. The purpose of this whitepaper is to explore the role of law enforcement in combating organized retail crime. Retailers and consumers alike are negatively affected, which results in billions of dollars in losses each year. In order to effectively address this issue, law enforcement must work collaboratively with retailers and other stakeholders.

We present strategies and recommendations to enhance the fight against ORC, contributing to the protection of businesses and the safety of communities. A number of challenges associated with ORC are outlined, as well as strategies and best practices that retailers should follow to collaborate effectively with law enforcement and other stakeholders. The whitepaper also discusses solutions and strategies to combat this growing problem.

Download this whitepaper to learn more about law enforcement's vital role in creating a safer environment for society and communities while reducing organized retail crime.

Click here to download the whitepaper






Verizon's 2024 Data Breach Investigations Report
Exploitation of vulnerabilities almost tripled as a source of data breaches last year

Verizon’s annual data breach report identified the MOVEit hack as the “poster child” of the phenomenon.

Attacks that relied on the exploitation of vulnerabilities as their key path to a breach leaped a remarkable 180% last year compared to the year before, driven in large measure by the sweeping MOVEit hack, according to the annual Verizon data breach report released Wednesday.

“We’re attributing that increase to the use of zero-day vulnerabilities by ransomware actors,” said Alex Pinto, who leads the Verizon team that wrote the report, referring to a kind of vulnerability that had been previously unknown. “The poster child of that, the thing that everybody was talking about last year, was the MoveIt vulnerability.”

Verizon was able to identify 1,567 breach notifications that related to the MOVEit file transfer service. By some estimates, it was the biggest attack last year and arguably the biggest ransomware attack campaign ever.

Its impact stands in stark contrast to the kind of impact Verizon expected in last year’s report from the log4j vulnerability, which spawned dire warnings at the time but ended up having a somewhat limited effect.

That wasn’t the only conclusion of the annual encyclopedic Verizon Data Breach Report, which analyzed more than 10,000 breaches and more than 30,000 security incidents from an array of sources and collaborators. The report analyzes everything from how insider threats and user errors drive breaches to attacks broken down industry by industry.

One area that fell flat was artificial intelligence’s influence on data breaches.

Microsoft Facing 'Reputational Crises' After Breaches
At Microsoft, years of security debt come crashing down

Critics say negligence, misguided investments and hubris have left the enterprise giant on its back foot.

Years of accumulated security debt at Microsoft are seemingly crashing down upon the company in a manner that many critics warned about, but few ever believed would actually come to light.

Though not immune to scandal, in the wake of two major nation-state breaches of its core enterprise platforms, Microsoft is facing one of its most serious reputational crises.

“It’s certainly not the first time a nation-state adversary has breached Microsoft’s cloud environments and after so many instances, empty promises of improved security are no longer enough,” Adam Meyers, SVP of counter adversary operations at CrowdStrike, said via email.

In January, Microsoft said a Russia-backed threat group called Midnight Blizzard, gained access to emails, credentials and other sensitive information from top Microsoft executives, certain corporate customers and a number of federal agencies.

Then in early April, the federal Cyber Safety Review Board released a long-anticipated report which showed the company failed to prevent a massive 2023 hack of its Microsoft Exchange Online environment. The hack by a People’s Republic of China-linked espionage actor led to the theft of 60,000 State Department emails and gained access to other high-profile officials.

For many critics of Microsoft, the events of the past nine months are the logical conclusion of a company that has ridden the wave of market dominance for decades and ignored years of warnings that its product security and practices failed to meet the most basic standards.

Thousands of Companies Warned About Ransomware
Cybersecurity experts warning companies about global ransomware attack
Dutch cybersecurity companies have issued warnings to thousands of companies about a global ransomware attack. The attackers, known as the Cactus Gang, are from Eastern Europe and have been active since the end of last year.

The gang penetrated the companies' networks because the companies used a Qlik Sense server. The Dutch experts said they discovered that many of these servers are vulnerable to ransomware attacks. The experts work for Delft security company Fox-IT, Northwave from Utrecht, Responders from Amsterdam, and ESET from Sliedrecht.

The cybercriminals managed to penetrate the security systems of 122 companies, and at least 10 of those are in the Netherlands. The security experts exchanged information regarding the matter, and discovered that victims were being attacked in the same way every time. The four companies shared their findings with the Dutch authorities.

There are around 5,200 Qlik Sense servers in use worldwide, of which around 3,100 are vulnerable. The Dutch security organizations stated that "the cooperation has potentially helped prevent a maximum of 3,100 victims of the Cactus Gang."

How insider threats can cause serious security breaches
Insider threats are a prominent issue and can lead to serious security breaches. Just because someone is a colleague or employee does not grant inherent trust.

How insider threats can cause serious security breaches

Why the automotive sector is a target for email-based cyber attacks



Canada Battling Same ORC Surge as the U.S.

Shoplifting Surged 31% in Canada from 2021 to 2022
Why the rise in shoplifting? Blame our addiction to online shopping
According to Statistics Canada, rates of shoplifting jumped 31 per cent in 2022 compared with 2021. The Retail Council of Canada says some of its largest members are reporting a 300-per-cent increase in thefts since 2020. Toronto police and the council both estimate the value of retail crime in Canada exceeds $5-billion a year.

A more immediate harm is an uptick in violence: Toronto Police Chief Myron Demkiw estimates two out of five organized retail thefts involve violence, very often directed at some of Canada's most vulnerable workers, such as youth and recent arrivals.

At its heart are profound shifts in market structures that have rendered retail theft too profitable for organized crime to resist.

Sure, many retail thieves appear to be motivated by drug dependency: A very large number of lower volume and value thefts are being committed in areas with high concentrations of opiate sales and use - notably, for example, in Vancouver's Downtown Eastside and Edmonton's Northeast.

However, a smaller number of high-volume and value thefts account for the bulk of growth in the dollar value and violence associated with retail crime since the pandemic. And this is where our love for online shopping comes in.

It may not readily appear so, but cyberspace retail is often the domain of organized crime, where a small number of front-line gang members (who are often youth) are recruited or coerced into "shelf-clearing" service by larger, highly organized crime syndicates that move products through a vast network of physical markets overseas and online markets everywhere.

Such crime syndicates are adept at responding to new avenues for extraordinary profit, or "arbitrage opportunities." Of greater importance than pandemic-driven shifts in general social attitudes, has been a mass shift in consumer habits: Shoppers across the socio-economic spectrum have become more comfortable buying a wide variety of electronic, household, medicinal and food products online.

Statistics Canada reports that online shopping surged by 99.3 per cent in the first three months of the pandemic alone in 2020.

Anti-ORC Plexiglass Stirs Up Debate
Atlantic Superstore defends use of plexiglass to prevent 'organized crime.' Shoppers unconvinced
New measures aimed at preventing shoplifting at Loblaws-owned Atlantic Superstore locations are stirring debate in the Halifax area.

The grocery chain has been rolling out plexiglass barriers in stores - around the perimeter and the self-checkout areas - to help cut down on what it calls "organized crime." However, the additional anti-theft measures have some left questioning the customer impact.

"All I see right now is an industry that's protecting itself without really trying to understand the client's experience," said Sylvain Charlebois, the director of Dalhousie University Agri-Food Analytics Lab. He argues grocers are compromising the shopping experience for the sake of theft prevention, but points out it's also difficult to quantify the shoplifting losses.

All this comes as consumers across the country speak out against high grocery prices and rising company profits.

Canada's grocers have been facing enhanced scrutiny as food inflation at many stores remains in the spotlight. Prices had risen by 4.7 per cent year over year in November 2023 before holding steady in December 2023.

There is even an online movement to boycott Loblaws stores in the month of May. Some customers have also been expressing safety concerns about the partitions, and whether it could pose a fire safety risk. That's something Halifax Regional Fire & Emergency is looking into.

'Industry-wide way to prevent theft'

Loblaw public relations declined to answer if theft was on the rise, or provide data on the issue. In a statement to Global News, it said "organized crime is a real problem" in the industry that affects "safety, security and wellbeing."

"Using plexiglass partitions is a proven, industry-wide way to prevent theft and keep a positive, open-concept-style customer experience," the statement continues.

Army of Robots Serving Walmart Canada Customers
Walmart Canada says robots are coming to 2 Ontario warehouses

Retailer plans to bring robots to its Mississauga and Cornwall distribution centres over next five years

In a Calgary warehouse almost as big as eight football fields, an army of robots whir about, carrying massive quantities of merchandise bound for Walmart Canada customers.

Some of the robots zip around the hulking facility transporting pallets of merchandise fresh off delivery trucks. Another resembling a giant arm moves the pallets onto conveyor belts. A third group are labellers.

Together, they shave down the time it takes to get products from trailers into the facility by 90 per cent — and their overlord, Walmart Canada, hopes this is just the start. It plans to bring robots to Mississauga and Cornwall, Ont., distribution centres over the next five years.

It’s not hard to see why companies including Walmart are enamoured with robots.

Robots won’t grumble about tasks and aren’t subject to union or government policies restricting working hours or the heft of the loads they can carry. Though they can have downtime for upgrades, maintenance and recharging, there’s no need to offer them overtime, vacation or benefits.

Kelly’s staff say robots have sped up their ability to throw freight — warehouse lingo for moving merchandise — and boosted safety and ergonomics by reducing repetitive strain and injuries.

Cybersecurity Incident Triggers Store Closures
London Drugs closes stores in Western Canada due to ‘cybersecurity incident’
A metal gate was blocking them from the London Drugs store at the corner of West Georgia and Granville streets, a security guard occasionally directing perplexed customers to a sign announcing the “temporary store closure.”

It wasn’t alone — London Drugs shut all of its stores in Western Canada on Sunday as it grappled with a “cybersecurity incident.”

In a statement Monday, the retail and pharmacy chain said it learned it was the victim of a cyber incident on Sunday, when it first closed its stores “out of an abundance of caution.”

“Upon discovering the incident, London Drugs immediately undertook countermeasures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation,” the company said.

“At this time, we have no reason to believe that customer or employee data has been impacted.”

The sign at the downtown Vancouver store said it was shut until further notice but pharmacists were standing by for urgent needs.

Canada's Inflation Impact
Many Canadians Are Risking Illness by Eating Expired Food with Grocery Inflation
The study surveyed 9,109 Canadians, revealing that 58% of respondents are more inclined to eat food near or beyond its “best before” date due to economic pressures from rising food prices. This trend is not marginal but indicative of a broad shift in consumer behaviour driven by financial necessity. Alarmingly, 23.1% of these individuals consistently consume such foods, and an additional 38.6% do so frequently.

This risky behaviour has direct health consequences: 20% of those surveyed reported sickness related to consuming food products past their “best before” date. The data becomes even more concerning among Millennials, where 41% have experienced foodborne illnesses under similar circumstances. This demographic detail not only underscores the vulnerability of younger consumers but also highlights a generational divide in risk exposure and financial stability. Despite these results being self-reported, the figures are alarmingly high.

Canadian Retail Sees Strong Gains In Feb, Fueling Summer Shopping Speculation
February retail sales continued on a path of growth in Canada with All Stores growing 4.4% YOY. Discretionary spend grew to a similar extent with All Stores Less Automotive, Food, and Pharmacies up 4.5% YOY in February. 2024’s Valentine’s Day, as with previous years, has an impact on February’s retail sales. However, with continuous inflation in 2024, it was likely that sales would be impacted.

Canada’s Top Shopping Centres by Sales Per Square Foot

Harvey’s Aims to Open 500 More Locations in Canada

Cadillac Fairview Portfolio Dominates in ICSC Mall Productivity Ranking Study

Teen victim identified in homicide outside Halifax Shopping Centre
Halifax Regional Police says two youths have been released without charges as they continue to investigate the homicide of a teenager Monday evening. Police were called to a parking lot at the Halifax Shopping Centre shortly after 5 p.m., where they found an injured male youth. The teenager was taken to hospital, where he later died. On Tuesday, police identified the victim as 16-year-old Ahmad Maher Al Marrach. “Our focus right now is moving this investigation forward so we can bring … these individuals to justice,” HRP spokesperson Cst. John MacLeod told reporters outside police headquarters. “There’s a young man, his family out there is certainly going through a great loss right now.” Two youths who were arrested in connection with the homicide investigation Monday were released Tuesday without charges, MacLeod said.

$4M Credit Card Fraud Scheme
12 arrested in massive credit card fraud scheme, $4M lost: Toronto police
Twelve people have been arrested in a lengthy synthetic identity fraud investigation involving credit accounts that exceed $4 million in lost funds, Toronto police announced. The results of Project Deja Vu were revealed on Monday. Detective David Coffey said that in 2022, the Financial Crimes Unit began investigating a synthetic identity credit fraud scheme that began in 2016. Multiple suspects allegedly created more than 680 unique synthetic identities, many of which were used to apply for and open hundreds of bank and credit accounts at various banks and financial institutions across Ontario. The fraud credit accounts were used for in-store and online purchases, cash withdrawals, or electronic fund transfers. Det. Coffey said many fraudulent payments were made into the credit account to allow them to exceed their limits, and to date, this scheme has resulted in losses of approximately $4 million.

Barrie, ON, Canada: Barrie Police foil a massive theft ring and seize $365,000 worth of stolen merchandise
Barrie Police released details of a "massive" investigation into stolen items from a "membership-based," big-box store. The investigation started on Feb. 6, after speakers, valued at $15,000, were stolen from a Barrie location. Detectives from the Barrie Police Street Crime Unit started digging into the case and reportedly identified an organized theft group from Mississauga as suspects. As the investigation proceeded, it was determined the same group were linked to similar investigations across Ontario and eastern Canada. On March 15, officers executed a search warrant and seized about $365,000 in stolen merchandise, including a vehicle valued at about $55,000, police said. Two suspects were arrested at the time the search warrants were executed, and arrest warrants have been issued for three other suspects. As a result, a total 65 criminal charges have been laid.

1 suspect arrested, 3 others sought in Markham shooting
York Regional Police have arrested one suspect and are searching for three others in connection with a shooting in Markham in March. Around 3:45 a.m. on March 10, officers were called to a plaza in the area of Kirkham Drive and New Delhi Drive, near Markham Road and 14th Avenue, for reports of gunshots heard in a parking lot. When emergency crews arrived, they located a male at the scene with gunshot wounds. He was transported to hospital with non-life-threatening injuries. With the assistance of the Toronto Police Service and Durham Regional Police, investigators identified a suspect, and officers executed a search warrant at a residence in Ajax, which led to the arrest of a 22-year-old man.

Toronto, Canada: Two people in custody after man shot in downtown C-store
Two people have been arrested following a shooting at a downtown store that left one man seriously injured Saturday afternoon. Toronto police say it happened in the area of Sherbourne Street and Dundas Street East just before 5:15 p.m. When officers arrived, they initially did not find a victim but located shell casings and recovered a firearm. As well, officers took two people in custody at the scene. A short time later, police say a victim with a gunshot wound was located. According to Toronto paramedics, they transported a man in his 20s to the hospital in serious but non-life-threatening condition. The circumstances that led to the shooting are unknown.

Worker assaulted during daytime jewelry store heist at Markham mall: police

Suspects waving weapons, smashing glass in Toronto jewelry store robbery

Police charge two teens following Kitchener convenience store robbery

Eskasoni RCMP charge man after armed robbery

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70% of Online Shoppers Have Purchased Counterfeit Products
How to avoid counterfeit and poor-quality goods when shopping online
A harrowing study by Michigan State University published last year found that nearly seven in 10 people were deceived into buying counterfeit products online during the 12-month research period.

The US university showed that counterfeit items were most commonly published on ecommerce websites (39%) and social media (39%). Most (68%) of social media purchases were on Facebook.

Given that the global internet economy is worth about $15 trillion, ecommerce is fertile ground for scammers and counterfeit merchants.

These fake products often mimic the appearance of genuine items but lack the same quality, performance, and safety standards. It’s essential for the marketplace to constantly check the legitimacy of sellers and the goods they sell.”

The golden rule, Jordaan says, is that if products and prices look too good to be true, they probably are.

If a seller offers a vast quantity of famous or limited-edition products, it may be a sign of counterfeit goods, primarily if the product is known to be in high demand or difficult to obtain. A lack of description and photos can also flag potential problems with items.

Jordaan recommends that marketplaces should have a history for the seller. Bob Shop, for example, displays the seller’s average rating score on every listing page and allows the consumer to navigate to a dedicated rating page for each seller.

Having limited or only one payment method should be a big red flag for buyers. Buyers should also be able to contact the marketplace’s support teams quickly.

Amazon Off To 'Better-Than-Expected' Start to 2024
Amazon off to ‘good start’ in year as Q1 sales rise 13%
Amazon came out of the gate fast in its first quarter, reporting better-than-expected earnings and revenue.

The company's net income increased to $10.4 billion, or $0.98 per diluted share, in the quarter ended March 31, compared with $3.2 billion, or $0.31 per diluted share, in the year-ago period. Analysts had expected earnings per share of $0.83.

Operating income surged 20% to $15.3 billion, compared with $4.8 billion in first quarter 2023. Amazon's profitability has been helped in part by ongoing cost-cutting, including layoffs, with the most recent reportedly in its Amazon Web Services cloud computing segment.

Net sales rose 13% to $143.3 billion, topping estimates of $142.5 billion. North America segment sales increased 12% year-over-year to $86.3 billion. International segment sales increased 10% year-over-year to $31.9 billion.

Amazon Prime Day 2024: Here's what to know and expect

Reader letter: Why we should stop shopping online










St. Johns County, FL: Sheriff’s Office searching for remaining suspect in $20,000 AT&T store robbery
The St. Johns County Sheriff’s Office said the suspects forced an employee to open a safe at the back of the store and made off with approximately $20,000 worth of iPhones, Apple Watches, and tablets. One of the suspects, Douglass Ivy, was identified and taken into custody in Jacksonville. The second suspect has not been identified yet and is still outstanding. The sheriff’s office believes they are involved in an organized group committing similar robberies from Brunswick, Georgia to Orlando.

Albany, NY: Suspects in $1500 store theft caught stuck in traffic
Heavy traffic on Wolf Road helped catch two Albany residents who are accused of stealing over $1,500 worth of merchandise from a store. Zyara A. Howard and Unyiah R. White, who are both 22, allegedly stole items from Marshall’s Home Goods in Clifton Park just before 2:30 p.m. on Friday. They were seen leaving in a vehicle. Troopers found the vehicle, driven by White, traveling south on the Northway. Troopers attempted to stop the vehicle. When they said White failed to comply, a pursuit was initiated. Police abandoned the chase for safety reasons, but later the vehicle was found on Wolf Road stuck in traffic. White and Howard are accused of stealing more than $1,500 worth of merchandise. All the stolen merchandise was recovered, police said.

D’ Iberville, MS: Two Romanian women accused of shoplifting across southeast captured in Mississippi
D’Iberville police said Cristina Pantelica, 37, and Alandro Badanac, 19, were arrested and charged with felony shoplifting. The two were both born in Romania and claim residency in Houston, Texas, according to authorities. Police said the received a shoplifting complaint at Academy Sports + Outdoors on March 17, 2024. They said Pantelica and Badanac stole more than $5,000 worth of merchandise from the store. During their investigation, D’Iberville police discovered the two women were suspects in shopliftings at various Academy Sports + Outdoors locations across the southeast. On April 27, 2024, police said the two women returned to the Academy Sports + Outdoors in D’Iberville. After a search of the store and parking area, police located Pantelica and Badanac and arrested them. Both women received a $100,000 bond set by a Harrison County judge. In addition, both are being held at the Harrison County Adult Detention Center without bond, awaiting action from Immigration and Customs Enforcement.

Atlanta, GA: 3 women wanted in Atlanta for $1.4K Nike store theft

Los Angeles County, CA: Toiletry thief at CVS makes off with over $1K in deodorant





Shootings & Deaths

New York, NY: Armed assault suspect shot dead by NYPD-federal task force after flashing gun inside NYC store
A gun-wielding assault suspect was shot dead Tuesday by members of a joint NYPD-federal task force inside a Manhattan eyeglasses store after a “violent struggle,” police said. The suspect, identified by sources as 25-year-old Devon Allen, was shot at least three times around 2:45 p.m. after he flashed a gun inside Maximeyes Optical in Chelsea, NYPD Chief of Detectives Joseph Kenny said during a press briefing. Allen, who was wanted for an assault earlier this month, was taken to a nearby hospital where he was pronounced dead, Kenny said. An NYPD lieutenant, NYPD detective and a Homeland Security investigator were scouring the nearby area before they spotted the suspect standing outside the business, Kenny said. “The male then fled into this commercial establishment that he was standing in front of. While inside the store, members of the task force attempted to place him under arrest and a violent struggle ensued,” Kenny said. “The male produced a gun and members of the task force discharged their weapons several times, striking the male.” During the encounter, one task force member suffered a gash to the head and was taken to a local hospital for treatment, Kenny said. A 40-caliber Bersa firearm the suspect was allegedly carrying was recovered at the scene, police said Authorities were looking for Allen after he allegedly smacked a deli worker with a jelly jar during a fight on April 7, law enforcement sources said. He previously served prison time in upstate New York for attempted murder between 2018 and 2020, records show. “He is very familiar with law enforcement in this community,” said Kenny, who added police would investigate if the suspect was part of a gang.

NYC Burlington store guard turns tables on armed would-be shoplifter, 15, by opening fire
A Burlington Coat Factory security guard shot at an armed would-be shoplifter who stormed into the store on Sunday – after the teenager threatened to kidnap and shoot her, sources said. The 15-year-old boy was part of a crew of four masked troublemakers who were turned away as they tried to enter the store at the corner of Pennsylvania and Wortman avenues in East New York around 4:20 p.m. Sunday, according to cops and law enforcement sources. When they were booted from the clothing store for refusing to take off the masks, they warned the 60-year-old security guard – a retired cop – that they would return to kidnap and shoot her, the sources said The guard fired off three rounds at the teen gunman, who scurried away and ran for his life, cops and sources said. But police caught up with the teen on Monday, the sources said. He was arrested and charged with burglary and menacing, according to the sources.

Augusta, GA: Woman, 24, charged in shooting inside Dillard's at Augusta Mall
A 24-year-old woman was arrested Monday in connection to a shooting inside of the Dillard's at Augusta Mall on Sunday. Tybrea Elester Nicole Nelson, 24, is charged with two counts of aggravated assault for her role in the shooting at the Augusta Mall, according to a news release from the Richmond County Sheriff's Office. The Richmond County Sheriff's Office confirmed one person was shot inside the Dillard's store just after 1:40 p.m. Sunday. Both the shooter and victim fled the scene before law enforcement and EMS arrived minutes later. Richmond County sheriff's deputies later learned the shooting victim, who has not yet been identified, drove themselves to a local hospital and was being treated for a gunshot wound, according to previous reporting.

Mount Vernon, NY: Feds arrest alleged ringleader of unlicensed Mount Vernon pot shop murder-robbery


29 LP, LE & Security personnel killed in the line of duty from Retail Crime in 2023

One of the Saddest Points of the 2023 Retail Violent Fatality Report

Click here
to see the full report



Beauty – Thornton, CO – Armed Robbery
C-Store – Beaumont, TX – Armed Robbery
C-Store – Union City, TN – Armed Robbery
C-Store – Mishawaka, IN – Burglary
C-Store – Clearwater, FL – Armed Robbery
C-Store – Millbrae, CA – Armed Robbery
C-Store – Oakland Park, FL – Armed Robbery
Cellphone – St Johns County, FL – Armed Robbery
CVS – Los Angeles County, CA – Robbery
Clothing – Albany, NY – Robbery
Dollar – Orangeburg County, SC – Armed Robbery
Dollar – Nashville, TN – Robbery
Dollar – Pittsburgh, PA – Robbery
Dollar – Murfreesboro, TN – Armed Robbery
Grocery – Ridgeland, SC – Robbery
Grocery – Dillon County, SC – Armed Robbery
Grocery – Seattle, WA – Burglary
Hotel – Miamisburg, OH - Armed Robbery
Jewelry – St George, UT – Robbery
Restaurant – Santa Rosa, CA – Armed Robbery
Restaurant – Stratford, CT – Armed Robbery
Restaurant – Patchogue, NY – Armed Robbery
Restaurant - Fairhope, AL – Armed Robbery
Restaurant – Rockford, IL – Armed Robbery
Sport – Thornton, CO – Armed Robbery
Walmart – Sonora, CA – Robbery                                                                                                           

Daily Totals:
• 24 robberies
• 2 burglaries
• 0 shootings
• 0 killed


Click map to enlarge






None to report.

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Dir. Security & Interactive Video Support
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The Director of Security and Interactive Video Support is responsible for leading a team of security support personnel that provide end/end support for managed Intrusion and Video services offerings.  This position is responsible for managing & leading a team that owns all aspects of the restoration and support processes required for the customers that Interface provides a broad set of asset protection services to...

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Pittsburgh, PA - Posted April 9

Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...

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Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...

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Job Summary: Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Responsibilities: Detect and apprehend shoplifters with the use of standard visual practice and CCTV in multi-store environment; Utilize CCTV to create video records of incidents requested by law enforcement and internal departments...

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Energy is the primary force behind success and without it mediocrity or failure is almost guaranteed. The ability to move things forward and influence change requires energy and there's a direct correlation to the amount of it and to the degree of success. It's great to start off energized and gung ho about a project or initiative, but it's critical to maintain the energy thru to completion. As one senior executive has said, "there's no bad plan -- it's always a matter of execution" and execution is all about energy. So when you think you've lost your energy, take a break, do something different, and give your mind a chance to re-energize. Because the worst thing you can do is to try to execute without it. 

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