D&D Daily Mobile Edition

The D&D Daily Mobile Edition
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1/4/23

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Brendan "Ben" Dugan, CFI promoted to Executive Director, Central Investigations for CVS Health

Before his promotion to Executive Director, Central Investigations for CVS Health, Ben spent nearly two years as Director, Organized Retail Crime for the company. In his new role, he will lead all internal, external theft and digital fraud initiatives enterprise wide. Earlier in his career, he has held roles on both the solution provider and retail side with positions at The Zellman Group, Walgreens, and Sears. Congratulations, Ben!

See All the Executives 'Moving Up' Here

Submit Your New Corporate Hires/Promotions or New Position

TalkLP host Amber Bradley teams up with industry veteran and owner of the D&D Daily Gus Downing to talk legislative updates with NRF experts Jon Gold, Vice President of Supply Chain & Customs Policy, Jason Straczewski, Vice President of Government Relations & Public Affairs and David Johnston, Vice President of Asset Protection & Retail Operations. Amber and Gus cover what retailers need to know about the INFORM Act, where it stands today and how they can help get it over the goal line!

For more information on how to take action, retailers should visit NRF's website here.

To learn more about HSI's Operation Boiling point, listen to Amber's interview with HSI's Deputy Assistant Director Raul Aguilar here.

For breaking news headlines and mobile access to the D&D, download the TalkLPnews APP today - it's free and no registration is required!

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The U.S. Crime Surge
The Retail Impact

Retailers Applaud INFORM Act Passage - Urge More Action
US apparel sector welcomes passage of Inform Act

The US apparel industry has welcomed the passage of the INFORM Consumers Act, after the legislation was voted on in the US Senate and House.

The Integrity, Notification, and Fairness in Online Retail Marketplaces (INFORM) Consumers Act legislation was introduced in October last year. It aims to increase online marketplace transparency and accountability to combat what is being described as the rapidly growing problem of fakes and stolen goods sold through these channels.

“The INFORM Consumers Act will help deter illicit actors from targeted criminal activity and offloading stolen and counterfeit goods across online marketplaces to unsuspecting consumers,” said Steve Lamar, AAFA president and CEO.

“Online marketplaces offer criminal actors anonymity; INFORM now requires information verification for high-volume third-party sellers to help law enforcement and brands with prosecution efforts. More information about goods purchased online is a step in the right direction for consumers.

“We thank Representatives Jan Schakowsky and Gus Bilirakis, and Senators Bill Cassidy and Dick Durbin, for leading passage of this important legislation. However, our work is not done; a companion measure — the Shop Safe Act — was excluded from the final omnibus package. Shop Safe includes must-have proactive measures to prevent illicit and counterfeit goods from being listed on platforms. Furthermore, Shop Safe holds platforms liable for selling counterfeit and illicit products that harm consumers. We must bring the same alignment and accountability consumers expect and receive when shopping in brick-and-mortar stores to online commerce.”

Shop Safe and INFORM work together to set clear, actionable requirements, and accountability, for platforms to tackle counterfeits and provide critical information to consumers. The Shop Safe Act requires online platforms to pro-actively screen for illicit or counterfeit goods and provide more transparency to consumers about third-party sellers while imposing liability on online platforms for selling dangerous counterfeit or illicit products. Meanwhile, INFORM better equips law enforcement officials to go after organised theft rings that have made a business out of selling stolen and counterfeit goods online. INFORM will also help reduce organised retail crime, which will help protect small and large businesses in communities and retail workers. just-style.com

From Dec. 23: Walgreens Applauds passage of INFORM Consumers Act

NRF VP of AP Discusses Store Anti-Theft Measures
Security experts react to move by Walmart, CVS, & Walgreens after shoppers' anger over frustrating new policy

A security expert talks about new security measures made by major retailers.

Stores like Walmart, CVS, and Walgreens are locking up more and more items to fight rising retail theft, causing shoppers to wait in order to get items like razors - one asset protection leader said this shouldn't be a long-term solution.

"During this holiday season, we are seeing a lot more items kept under lock and key," said David Johnston, vice president of asset protection and retail operations at the National Retail Federation.

Retail crime went up by 26 percent last year, and businesses are doing whatever it takes to prevent products from being stolen. Speaking to Insider, Johnston noted the rising crime rates but still criticized the anti-theft tactics as more items are locked away behind plexiglass.

"That's necessary today as we're facing this issue," Johnston said. "Long term, it's probably not great for the customer experience."

Another expert even deemed the new measures "a solution of last resort. "As soon as you lock something up, you're going to see a five to 25 percent reduction in sales," Joe Budano, the CEO of a company that manufactures security devices, told Slate.

While only expensive items like electronics once required extra measures of protection, the list is growing longer and longer. Now, items like hair care products, laundry detergent, and even ice cream are trapped behind locked doors.

This had drastically changed some people's shopping experience, and consumers are starting to speak out. (Read story below for the customer blowback to stores locking up more products). the-sun.com

Locking Up Products Prevents Theft - But It's Angering Shoppers
Shoppers Abandoning Walmart After They Implement New Theft Deterrents
Walmart, and other major retailers, have struggled to get a handle on the theft. Unfortunately, all previous mitigation attempts failed. So they decided to make some drastic changes.

One of the adjustments was to start locking up products. Now, customers can only get what they came for if they are lucky enough to find an employee. And that can be challenging with the high level of job vacancies.

At some locations, Walmart decided to test a newer locked case controlled via a smartphone rather than the traditional key. But they’re not alone. Walgreens and CVS have followed suit, putting high-demand items behind lock and key.

The attempt to prevent theft has worked, which is good news for retailers. However, it has also had an unwanted side effect. And that is upsetting loyal customers.

And those upset customers are taking to social media to vent their frustrations. One tweeted, “Everything is under lock and key as if we’re all thieves. You have to take around an attendant to unlock the cabinet when you want eye shadow.”

Many industry experts have weighed in on the conversation as well. One of their primary concerns is the impact on customer experience. While customers may get frustrated by the steps companies like Walmart are taking, for the most part, they understand why.

However, that semi-patience won’t last forever. And locking up low-price everyday items is not a long-term solution for the customer or the company. The CEO of Indyme, which makes many security devices for Walmart and other retailers, is vocal in his opposition.

Joe Budano believes that putting products under lock and key is “a solution of last resort.” And part of his reasoning is that the data shows a 15 to 25 percent drop in sales for locked-up items. However, he does not offer an alternative solution for retailers battling high theft rates. msn.com

Property Crime/Shoplifting/ORC Not Included in New Prosecutor's 'Extensive Prosecution Plan'
Baltimore's new state’s attorney, immediately reinstates prosecution of low level offenses

Longtime defense lawyer and former city prosecutor, Ivan Bates was sworn in Tuesday as Baltimore’s top prosecutor and pledged, in his inaugural address, that the first new administration at the city State’s Attorney’s Office in eight years would reform the city’s violent crime fight.

He distinguished himself from his predecessor with some of his first words in office, proclaiming during his inaugural address that his assistant state’s attorneys would resume prosecuting the low level offenses Mosby stopped taking to court. Bates also touted a tough stance on illegal guns, saying he would bring in attorney reinforcements to an office battered by attrition.

His 'Extensive Prosecution Plan' featured mostly tough-on-crime policies, but detailed alternatives to incarceration for low-level crimes. Bates promptly revoked Mosby’s policy not to prosecute offenses like drug possession, prostitution and trespassing. Which he intends to connect people charged with such offenses to resources rather than incarcerate them, even though such diversion programs follow an arrest and jail term, however brief. baltimoresun.com

Editor's Note: Nothing will change for retailers. Merely a prediction. - Gus Downing

Police & Prosecutors Grapple with Gun-Toting Shoppers
A Heavily Armed Man Caused Panic at a Supermarket. But Did He Break the Law?

In states with permissive gun laws, police and prosecutors have limited tools at their disposal when a heavily armed individual sows fear or panic in public.

In states with permissive gun laws, the police and prosecutors have limited tools at their disposal when a heavily armed individual’s mere presence in a public space sows fear or even panic.

Events like the one involving Mr. Marley, while difficult to quantify, are extreme examples of a problem already bedeviling the police and prosecutors, sometimes from the moment an armed person is spotted in public. All but three states allow for the open carry of handguns, long guns or both, and in many there is little the police can do.

Chuck Wexler, the executive director of the Police Executive Research Forum, a bipartisan law enforcement policy group, said police officers sometimes had mere seconds to determine whether a person with a gun “either legally has the right or he’s a madman” — or both.

“For the average cop walking the street in America, it’s a huge dilemma, knowing there have been countless active shooter situations,” Mr. Wexler said.

Prosecutors initially went all in on Mr. Marley’s case, charging him with 11 felonies: five counts of criminal attempt to commit a felony and six counts of possession of a weapon “during commission of or attempt to commit certain felonies.” An arresting officer said in an affidavit that when Mr. Marley had put on his antiballistic armor in the Publix bathroom and placed the handguns, with rounds in the chambers, into his pockets, he had taken a “substantial step of the crime of aggravated assault,” a felony.

“I mean, all the guy did was be in the store with guns,” he said. “I go into Kroger with a gun, and I don’t expect to be arrested for reckless conduct when I do that. Based on the information from the case, he didn’t do anything that would even remotely constitute reckless conduct. And shame on the state for even prosecuting him for that.”

Taking out the rifle in the men’s room would have most likely violated the law in Illinois, Florida and California, where open carry is banned, Mr. Charles said. But states with more lenient gun laws have struggled with scenarios similar to the one involving Mr. Marley. nytimes.com

Op-Ed: Helping small businesses by fighting organized retail crime

Attorney explains why you should avoid self-checkout lanes: ‘Theft by mistake’

COVID Update

663.8M Vaccinations Given

US: 102.7M Cases - 1.1M Dead - 99.6M Recovered
Worldwide: 665.9M Cases - 6.7M Dead - 638M Recovered

Private Industry Security Guard Deaths: 362 Law Enforcement Officer Deaths: 829

China Could Trigger Another Global Surge
Pompeo warns millions could be infected with COVID because of China
Former Secretary of State Mike Pompeo slammed Chinese President Xi Jinping on Sunday as he warned that COVID could rapidly spread across the globe after China dropped its strict virus containment measures.

The former Trump official told radio host John Catsimatidis on Sunday morning that Xi will “infect millions more” because Chinese residents – who are facing yet another surge in infections – are now free to travel.

He even recalled frightening scenes from Italy in 2020 — before vaccines were developed — where hospitals were overloaded with people seeking medical help due to the disease.

“You remember those pictures from Milan when the hospitals were full, and the morgues were full. We are about to do the same thing again … It sounds like we might have as many as a million — a million, John — a million Chinese people infected,” Pompeo said on “The Cats Roundtable” on WABC 770 AM.

“Fifty percent of their population traveling. There is no reason we should allow the Chinese to do this again, to send Chinese-infected persons around the world knowingly infecting people all across the globe.” nypost.com

China's COVID Explosion After the End of 'Zero-COVID'
At least 70% of Shanghai’s 25M residents infected with COVID, doctor fears
A senior doctor at one of Shanghai’s top hospitals is sounding the alarm on surging COVID-19 cases in China — as he estimates that up to 70% of the city’s population has been infected. Chen Erzhen, the vice president of Ruijin Hospital and a member of Shanghai’s COVID expert advisory panel, estimates at least 70% of the megacity’s 25 million residents have been infected following the easing of the country’s “zero-COVID” policies. nypost.com

New Variant Spreading like Wildfire
New COVID variant XBB.1.5 rapidly spreading in US, CDC data shows
A new Omicron variant is rapidly spreading in the US just in time to ring in 2023, according to data from the Centers for Disease Control and Prevention. The strain, known XBB.1.5, accounts for about 41% of confirmed COVID cases across the nation, the data shows. The mutation has gained considerable traction over the past week, the CDC noted — jumping from just 21% seven days ago. nypost.com

New coronavirus strain causes 'double-whammy' of concern

Bodies Pile Up in China as Covid Surge Overwhelms Crematoriums

More Bosses Order Workers Back to the Office as Job Market Shifts

Facial Recognition: High Accuracy & Causes Less Conflict with Customers
UK age verification pilots boost case for check-out facial estimation systems
The use of biometrics and other technologies for age verification to control alcohol sales in the UK showed age estimation at self-scan checkouts had higher uptake than digital identity apps.

Innovative Technology’s ICU biometric age verification-prompting technology, used at three Bestway Retail stores, was found to work in approximately 1 second. Fujitsu provided face biometric technology used for a mobile app in partnership with Nottingham Trent University.

Sthaler and FinGo technology was trialed at a pop-up bar in Manchester, with a combination of face biometrics to set up an account and vein recognition for verification at the venue. 1account’s app with facial biometric authentication was also used at a nightclub.

Asda, Co-op, Morrisons and Tesco each used Yoti’s facial age estimation technology, at self check outs and in the latter case grocery order collection lockers.

In a blog post, Yoti says that the trial showed support from participating supermarkets for using the technology, and for legislation to support its adoption. The company says its technology prevented the purchase of restricted items by underage customers, and that the majority of customers said they liked Yoti’s digital age-proofing, and would use it again if they could. Yoti also says its facial age estimation is more accurate than human evaluation, and more inclusive.

The Age Verification Providers Association plans to publish further details from the pilots in the future.

“The comprehensive success of these trials adds great weight to the argument that the UK’s Mandatory Licensing Conditions for the sale of alcohol are hopelessly outdated,” says AVPA Executive Director Iain Corby in an email to Biometric Update. “Digital age checks are more comprehensively applied, more accurate than human estimates, cause less conflict between staff and customers, and mean the end to waiting at self-service tills with the yellow light above you to be approved.” biometricupdate.com

Retail Union Effort to Slow This Year?
Unionization efforts may shift gears in 2023
Shoppers planning to visit Macy’s Union Square flagship store in San Francisco for last-minute gifts on Christmas weekend were met with a picket line, as the store’s union went on strike for the two days before the holiday.

Better pay, increased staffing level and affordable health care are what the United Food and Commercial Workers Union was asking for, according to a local NBC report. The store had only given its employees a $1 per hour raise in three years, and did not budge on other substantive issues, the union claims.

Led by younger workers, employees over the last year at Starbucks, Amazon, Trader Joe’s, Apple, REI and Chipotle have organized for the first time. Starbucks has been affected the most, with reportedly over 250 locations across the U.S. voting to unionize.

A Wall Street Journal article this week, however, found unionization efforts have slowed in part due to improving pay and benefits. An Amazon warehouse in Staten Island unionized in April but similar efforts by other distribution centers have stalled due to high turnover, comparatively better pay versus other warehouse jobs and efforts by Amazon, according to the report.

While the job market remains tight, recessionary conditions may cause unionization to proceed at a slower pace in 2023.

“Workers are running into the intransigence of the companies,” Charlotte Garden, a labor lawyer and professor at the University of Minnesota, told the WSJ. “The big question is if that will persist, or if something will change to make companies feel that unionization is the best scenario.” retailwire.com

Holiday Retail Sales Exceeded Expectations - Up 7.6%
Retailers brace for tougher times and more frugal customers in 2023
Shoppers make returns and exchanges. They come to stores with gift cards in hand. And they may spring for workout clothes or other items to follow through on New Year’s resolutions.

The next few weeks, which close out many retailers’ fiscal year, could help determine whether the holiday quarter is a win or a bust. It’s an important time for helping stores clear out excess inventory, too. January could also set the tone for 2023 — when some economists and retail industry watchers anticipate the U.S. will tip into a recession.

So far, early holiday results have been better than some economists and retailers feared. Sales from Nov. 1 to Dec. 24 rose 7.6%, according to data from MasterCard SpendingPulse, which measures in-store and online retail sales across all forms of payment. The figure includes restaurants and is not adjusted for inflation, which rose 7.1% year over year in November. cnbc.com

LPF Announces LPC & LPQ Professionals for December
The Loss Prevention Foundation would like to recognize and congratulate the following individuals who successfully completed all of the requirements set forth by the board of directors to be LPQualified (LPQ) and/or LPCertified (LPC). View Full List Here

Salesforce laying off 10 percent of workforce in restructuring

A Look at OSHA's Severe Violator Enforcement Program

Recession or soft landing? Five reasons to be cautiously optimistic about 2023

Bay Area Flood Risks Today: Rapidly intensifying ‘bomb cyclone’ to fuel extreme weather in the Bay Area

Senior LP & AP Jobs Market

Director of AP job posted for Sportsman's Warehouse in West Jordan, UT
The Director of Asset Protection is responsible for developing, managing, and maintaining all aspects of the Loss Prevention and Asset Protection within the Company. They will direct all Loss Prevention and Asset Protection activities for the Retail Stores, Distribution Center, eCommerce, and Corporate Office, responsible for strategy, policy, and all related initiatives to protect the human, financial and physical assets of the Company. indeed.com

Director of Asset Protection job posted for Ridley's Family Markets in Idaho
Promote the adherence to company policies and procedures. Conduct regular store inspection checks ensuring compliance of all operational processes related to shrink reduction, loss controls and physical security; assist in follow-up action plans or maintenance calls as needed. Develop business goals, team strategies, and recommend new approaches, processes, policies and procedures to drive continuous improvement mitigating internal and external theft. Investigate both internal and external theft, misappropriation, and fraud issues. indeed.com

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Take action now against active
shooter threats

How one retailer's proactive face matching led to ID, arrest without violence

Active shooter attacks spiked by 52.5 percent in 2021, according to the FBI. Most happened in "commerce" areas, such as shopping malls and grocery stores. In response, retailers are quickly adopting technologies, including face matching, that offer advance warning of threats.

Not all violence is preventable, but retailers can increase their chances of stopping attacks before they start. Here's how one retailer's fast, proactive reaction to a real-life threat led to an arrest with no violence or injuries—and most importantly, before the threatened attack happened.

The retailer became aware of a potential active shooter threat on a popular social media platform. An unknown and unverified individual made a direct threat of gun violence in his post, and he suggested that customers with children avoid the retailer's store.

Minutes after the threat was posted, the retailer ran the profile photo through the FaceFirst Visitor Search Investigation tool. Had the person of interest visited any of the retailer's stores in the past 45 days? Within seconds, the search revealed two face matches at two locations, one from two weeks back and another just one day prior.

The retailer's asset protection team reviewed the matched events and security camera video, then collaborated with local law enforcement. Officers confirmed the man was a known offender, with a record of violent crimes against another retailer and a history of mental illness. Using face matching technology, the retailer formed a threat profile for the man in less than two hours.

Eight days later, the man returned to the retailer's store. As he entered, the FaceFirst system matched his face and immediately generated a match notification. The store management team confirmed the notification and followed the retailer's policy on the notification: "Do not approach—call LE." Law enforcement officers responded quickly and arrested the man nearby. The incident was resolved without violence, and a restraining order was issued soon thereafter. The man has not returned to any of the retailer's stores since his arrest.

Calculate the risks of being caught unaware when a known offender enters your store. If you knew there was a proven solution to keep your valued customers and associates safer from violent offenders, would you implement it? The real risk is answering no. FaceFirst's solution is fast, accurate, and ethical—take action today at facefirst.com.

From Russia With Love - Whack-A-Mole Will Continue
Three of the Most Dangerous People on the Internet in 2022

DeSnake - Located in Soviet Union

When the dark-web market for drugs and hacked data known as AlphaBay was shut down in 2017 and its creator Alexandre Cazes was found dead in a Thai jail cell, it seemed the story of AlphaBay was over. Then, in the summer of last year, fully four years after that massive bust, AlphaBay relaunched under the command of its cofounder and Cazes' top lieutenant, known only as DeSnake. In the year-plus since then, DeSnake has dragged AlphaBay back to the top of the dark web's competing scrum of criminal markets. To his credit, he's set more rules for what can be sold on his black market than Cazes ever did, banning the sale of fentanyl and ransomware tools, for instance. But AlphaBay remains a bustling criminal bazaar for hard drugs and stolen data, and it may be harder to shut down than ever. DeSnake has implemented security upgrades to the site, such as allowing only the harder-to-trace cryptocurrency Monero instead of Bitcoin. And he also claims to be located in the former Soviet Union—potentially putting him far farther beyond the reach of law enforcement than his unlucky predecessor. Editor's Note: By banning fentanyl and ransomware tools he evades the DEA and FBI for the most part. All he has to do is go on vacation like so many of his fellow hackers.

Conti - Russian as well

The scourge of ransomware continued to plague the world in 2022, and no group illustrated that threat better than Conti. In the first months of the year, the group hit dozens of corporate and government targets. After Russia's invasion of Ukraine, Conti declared its full support for that war—a decision that led to one of its disgruntled members leaking a vast trove of the group's internal communications online. Conti has subsequently shut down, but likely only in name. Its hackers may have rebranded and splintered, but the chaos that is their business model will no doubt persist.

Lapsus$ - Run by a 16-year-old "Mastermind"

The only thing more dangerous than a group of ruthless ransomware hackers is a group of ruthless ransomware hackers who are also teenagers. In December of 2021, Lapsus$ made its entrance onto the hacking scene with a cyberattack on the Brazilian Ministry of Health in the midst of its Covid-19 response. It's since carried out a spree of splashy, often nihilistic breaches of major tech firms including Uber, Okta, Rockstar Games, Nvidia, Microsoft, Samsung, and Vodafone. Last spring, British law enforcement arrested seven people suspected of being members of the group, all ages 16 to 21. Those arrests included Lapsus$'s alleged 16-year-old "mastermind." But inexplicably, those suspects were released without charges, and the group's "hacker joyride" rolls on. wired.com

Bad Bots Siphoning Retail Profits
2023: Ring in Retail Profits by Stopping Automated Threats

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023.

Bad Bots are Siphoning Profits

Bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. According to the 2022 State of Bot Mitigation Report, nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud. Furthermore, 40% of respondents lost more than 10% of their revenue. Even the biggest retailers are losing significant amounts of money due to modern automated threats, which damages their brand and consumer trust.

More Profits or Improved Cybersecurity? Why Not Both?

Cybersecurity is typically viewed as a cost center to the business. When it comes to bots, however, effectively mitigating them instantly improves a retailer’s profit margins. Now retailers are rethinking their cybersecurity defenses for websites, mobile apps and APIs. Some of the key strategies include:

1. Invisible protection for optimal customer experience.
CAPTCHAs have a negative result on conversions, often by as much as 5%. Most CAPTCHAs and “visual challenges” can be easily bypassed using machine learning (ML) or human CAPTCHA farms. So the fraudsters win, and your customers lose. New bot detection approaches rely only on invisible challenges that never impact the customer experience while achieving orders of magnitude reduction in false positives.

2. Maximize offload for cost savings and site performance.
The more that can be done to stop fraud upfront, the more the cost of managing it downstream is reduced. New proactive defenses are available to achieve even higher levels of efficacy, reducing false negatives to provide maximum infrastructure offload and cost savings. Large retailers can save millions of dollars by improving the accuracy of their bot detection when compared to the status quo.

3. Let someone else take the fight to bots for you.
Companies are embracing a “no management” approach to stopping cyberattacks. Such an approach allows retailers to focus on their business rather than defending it from bots. This dramatically reduces the total cost of ownership — increasing retailers’ profits without sacrificing protection or compromising brand integrity. retailtouchpoints.com

In-Demand Cybersecurity Jobs & Salaries
Top 8 in-demand cybersecurity jobs for 2023 and beyond

Cybersecurity is a challenging career path, filled with professional opportunities. Learn about the top cybersecurity jobs and the training and background they require.

1. Cybersecurity engineer - Average salary: $98,497/year
2. Infosec analyst/Cybersecurity analyst - Average salary: $77,474/year
3. Network security architect - Average salary: $126,166/year
4. Security software developer - Average salary: $73,980/year
5. Penetration tester/Ethical hacker - Average salary: $87,925/year
6. Application security engineer - Average salary: $127,327
7. Malware analyst - Average salary: $165,000
8. Computer forensics analyst/Digital forensics examiner - Average salary: $75,018 techtarget.com

Attackers Targeting Satellite Systems
Can these researchers help defend satellite systems targeted by hackers?
The Aerospace Corporation, a federally funded nonprofit research and development center, has launched new framework outlining how attackers could compromise satellite technology, an effort to bridge the knowledge gap between aerospace engineers and cybersecurity defenders and bolster efforts to secure space.

First launched in October, the Space Attack Research and Tactic Analysis (SPARTA) framework aims to describe the unique threats hackers may pose to systems in space.

Current frameworks — MITRE’s ATT&CK framework and Microsoft’s Kubernetes — represent the industry standard for describing attacks on on-the-ground devices, but as one moves higher up (and out of) the atmosphere, these frameworks are less useful in describing attacks on spacecraft, said Brandon Bailey, a senior project leader for the Cyber Assessments and Research Department at Aerospace Corporation. cyberscoop.com

Tech roles in demand with rise of 5G, Metaverse
Demand for networking engineers, user experience designers and testers, cloud computing experts, data scientists and cyber security specialists is expected to hit a new record with 25-30% rise expected in 2023.

From cybersecurity to layoffs, these business tech trends will dominate in 2023

WordPress Sites Under Attack from Newly Found Linux Trojan

CONTROLTEK Announces a New Fulfillment Center in Canada

Bridgewater, N.J. - CONTROLTEK, a global leader in asset protection, tracking and visibility solutions, announced the addition of a fulfillment operation located in Montreal, Quebec. This expansion reinforces the company's commitment to providing exceptional service and value to its customers in Canada.

"As we continue to drive momentum in the Canadian marketplace, we further our investment in expanding our presence," said Tom Meehan, CFI, president of CONTROLTEK. "We have established this dedicated facility which offers a full breadth of fulfillment capabilities to serve as our primary point for order fulfillment to meet the growing range and demands of Canadian retailers."

"Our new fulfillment center is another display of our commitment to building long-term relationships with our Canadian clients," said Brian Gross, chief operations officer at CONTROLTEK. "Our First Time Right approach to solution delivery is designed to provide unparalleled service and support to exceed our customer expectations and is what sets CONTROLTEK apart from any other solutions provider in the industry."

CONTROLTEK's strategically placed offices, partners, and manufacturing processes situated across North America and around the globe, ensure clients receive reliable products quickly - without compromising attention-to-detail or service standards. To learn more about CONTROLTEK's presence in Canada, visit their website.

Canada Facing Same Shoplifting Surge as U.S.
Grocery shoplifting on the rise in Canada amid inflation, industry insiders say
Shoplifting has surged to an alarming level across Canada, industry insiders say, with inflation and labour shortages cited as major factors behind the increase.

The uptick has triggered concern among Canadian grocers even as the rise in food prices helps pad their bottom lines. Grocery prices were up 11 per cent year-over-year in October and they're not expected to ease any time soon. The total cost of groceries for a family of four is expected to be $1,065 more than it was this year, according to the most recent edition of Canada's Food Price Report.

Inflation in food prices is one of the main drivers pushing more people to steal, says Sylvain Charlebois, senior director of the Agri-Food Analytics Lab at Dalhousie University in Halifax.

"There is a correlation between the two, absolutely. Theft is an ongoing issue. But the intensity actually does increase when food prices go up," he said, noting that meat and dairy products are the top two stolen items.

He warned the problem may grow if the economy slows down next year as some economists suggest. "If you see both food prices go up and ... the economy slows down, jointly that is when you basically see even more stuff."

Charlebois said inflation and grocery theft are affecting one another, meaning when prices go up, shoplifting surges, and to offset the loss, businesses have no other option but to further increase the prices. ctvnews.ca

Canada's Cargo Theft Surge
Recent theft of 32 empty semi-trailers from a Kitchener lot highlights rise in crimes targeting transportation industry

Police have since recovered 12 of the stolen trailers

A trucking industry veteran says he’s never heard of anything quite like the recent theft of 32 empty semi-trailers from a Kitchener business.

“That’s pretty bold,” said Tom Boehler, senior director of safety and compliance at New Hamburg-based Erb Group of Companies, where he’s worked since 1997. “That’s a very unusual one, especially that magnitude of empty trailers.”

Waterloo Regional Police said the crime occurred sometime between 7:30 p.m. on Dec. 10 and 6 a.m. on Dec. 12 at a business parking lot in the Victoria Street North and Forwell Road area.

Police haven’t identified the targeted business. A message left with the company where the theft is believed to have occurred wasn’t returned.

On Wednesday, police said 12 of the trailers have since been recovered from industrial areas in North Dumfries and Brant County.

The logistics involved in such a theft would have required multiple tractor units to hook up and haul away the trailers, or one tractor making almost three dozen trips. Stolen or rental tractors are often used in trailer thefts.

Boehler thinks a relay system was probably used, with a thief or thieves shuttling trailers to accomplices waiting to drive them further away. waterloochronicle.ca

Police Shootings Surge 25% in Canada
Expert warns of 'perfect storm' as number of police shootings increases in 2022
A tally compiled by The Canadian Press has found police shot 87 people in Canada between Jan. 1 and Nov. 30 -- 46 fatally. It was based on available information from police, independent investigative units and reporting from The Canadian Press.

It marks a nearly 25 per cent increase from 2021, when officers fired on 70 people and 37 were killed. Sixty people were shot at in 2020 and 36 of those were killed.

Temitope Oriola, a professor of criminology and associate dean at the University of Alberta, said it's concerning to see the number of fatal encounters with police grow. Several variables contribute to the increase, he said, including inadequate training, an over-reliance on force and a lack of accountability.

"We have essentially the perfect storm, a breeding ground for these kinds of incidents."

The resulting snapshot shows annual increases in officers firing their guns every year since 2020, when global movements called for more police accountability and transparency.

There have been at least five shootings this month that were not included in the tally, including that of the man police say shot six people at a Toronto-area condo and one at a gas station east of Calgary on Christmas morning.

Young men continue to make up the vast majority of people shot by police. ctvnews.ca

As tech improves, shoppers more likely to choose self-checkout at grocery stores
More grocers and consumers are turning to self-checkout stations, but challenges stand in the way of widespread adoption

Intuitive scanning, smart carts and more next-gen checkout technology to watch

COVID Update

Second COVID 'Freedom Convoy' Canceled
Plans for another 'Freedom Convoy' in Canada scrapped
Plans to host a repeat of the “Freedom Convoy" in the Canadian city of Winnipeg have been called off by one of the antigovernment protest groups. Canada Unity, one of the groups behind the protesters that descended on the capital city of Ottawa last year, made the announcement Monday.

Bauder was among dozens of people arrested in February 2022 during the first convoy. He faces charges including mischief, and disobeying court orders and the police. One of his bail conditions bars him from traveling to downtown Ottawa.

In the weeks leading up to the first protest in Ottawa, Bauder penned a “memorandum of understanding” and tried to deliver it to Governor General Mary Simon. It asked her and all sitting senators to sign an agreement that would overthrow the government and make Simon, the senators, Bauder, his wife Sandra and one other man the formal Canadian government.

They would then order all other levels of government to end every COVID-19-related restriction and reinstate workers who were suspended or fired for not being vaccinated.

The original convoy blocked several areas around Parliament Hill for three weeks. Demonstrations also shut down at least four border crossings elsewhere in the country. The blockades resulted in the federal government’s decision to invoke the Emergencies Act for the first time. ctpost.com

Next Phase of the Pandemic in Canada?
Will 2023 be the year COVID-19 becomes endemic in Canada? Experts weigh in
As Canadians close the door to 2022 and look ahead to the new year, many may be hopeful they can also look forward to good news when it comes to COVID-19. But will 2023 be the year the emergency phase of the pandemic is declared over and that Canada recognizes the virus as endemic? It turns out, declaring or deciding that a virus is endemic is not a straightforward or clearly-defined practice.

But if such a declaration is made in Canada in the coming year, some infectious diseases experts say they are concerned about how this could affect people’s attitudes and behaviours regarding the virus.

While the definition of COVID-19 endemicity may be unclear, SARS-CoV-2 has proven it is capable of presenting new surprises and challenges that can have significant impacts on the health of Canadians and the operation of health-care systems across the country, says Dr. Raywat Deonandan, epidemiologist and associate professor at the University of Ottawa. globalnews.ca

COVID-19 cases in B.C. hospitals hit highest point since August last week
The number of COVID-19 cases in B.C. hospitals climbed to its highest point since early August last week, and health officials say they’re preparing the system for possibly higher numbers this month.

Canada, Australia impose COVID curbs on travellers from China

Wastewater from some flights arriving at Vancouver airport to be tested for COVID-19

Police Shoot Armed Man at Gas Station
Alberta RCMP say male shot during confrontation with officers at gas station
RCMP in southern Alberta say officers shot a person who confronted them at a gas station early Christmas morning. Mounties issued a news release saying members from their Strathmore detachment responded to an “unwanted persons” call in the town at around 3:30 a.m., where it was reported a male was causing a disturbance. The release says officers found the male, who allegedly confronted them with a weapon. Police say the officers discharged their sidearms, the male was struck, and he was transported to hospital with injuries. RCMP say the Alberta Serious Incident Response Team has taken over the investigation into the circumstances of the shooting. thestar.com

15 Takeover-Style Armed Robberies in Toronto
Toronto police lay dozens of charges against boy, 15, for series of 'takeover-style' armed robberies
Toronto police have arrested and charged a 15-year-old boy from Toronto with 70 criminal offences in connection with 15 different robberies. Officers from Toronto, Peel and Halton Regional Police say they've responded to 14 pharmacy robberies and one financial institution robbery allegedly committed by a group of boys between Sep. 3 and Nov. 21, a release issued Friday reads. Police say the boys traveled in stolen vehicles and committed a series of armed robberies. The boys would commit "takeover-style" robberies, police allege, by rushing in each store and making demands for narcotics and cash. "At some incidents they used a handgun, some used a knife, and other suspects used physical violence to control any shoppers or employees inside the stores," the release reads. cbc.ca

One suspect arrested, one sought in string of armed convenience store robberies
Windsor police say one arrest has been made in connection to a rash of alleged robberies where the suspects, armed with a hammer, threatened convenience store employees and stole money and cigarettes. Officers are still searching for a second suspect. Police say between Dec. 25 and Dec. 28, the suspects allegedly robbed three convenience stores while brandishing hammers. The store employees in each incident we not physically harmed. windsor.ctvnews.ca

3 suspects wanted after theft at Scarborough Town Centre jewelry store on Boxing Day: police

3 arrested after armed robbery, break-and-enters in Yellowknife

View Canadian Connections Archives

California's E-Commerce Warehouse Takeover
Revealed: how warehouses took over southern California ‘like a slow death’

In California’s Inland Empire, nearly 9,500 warehouses cloud the air with pollution

Over the past decade, warehouses for online retailers as well as logistics and distribution companies such as Amazon, UPS and FedEx have reshaped southern California’s landscape. To satiate a growing hunger for one-click, doorstep delivery, colossal structures to store and sort our online orders have risen across the region.

About 1,100 warehouses have been constructed since 2010, encompassing more than 12,500 acres, according to a data tool developed by researchers at the Robert Redford Conservancy for Southern California Sustainability at Pitzer College and Radical Research. The data, shared exclusively with the Guardian, for the first time maps this sprawl of warehouses across the region and estimates their impact on the local environment.

It reveals that:

• Overall, there are about 9,500 warehouses in the region with a footprint above one acre.

• Each day, more than 1m truck trips out of these warehouses cloud the air with 1,450lbs of toxic diesel particulate pollution and 164,000lbs of nitrogen oxide pollution, which are linked to health problems including respiratory conditions.

• The trucks also emit just under 100m lbs of carbon dioxide each day.

• Across the region, about 340 school campuses are located within 1,000ft of a warehouse property line.

The new warehouses radiate out from two of the busiest US ports in Los Angeles and Long Beach, along a network of highways and rail lines. They are concentrated in the Inland Empire region, east of LA, in cities such as Ontario, Rialto and Fontana. The logistics warehouse boom has also hit LA county cities including Industry, Commerce, and Carson, which have long been industrial hubs.

The data tool was created to help residents, policy makers and planners estimate how many warehouses are within a city or neighborhood, and account for their cumulative effect on communities. theguardian.com

Those Holiday Returns May Cost You $$$
Don’t want that item? Returning it could cost you
Shoppers have become accustomed to free shipping and free returns in recent years, but Zara, H&M, J.Crew, Anthropologie, Abercrombie & Fitch and other chains are now slapping on fees of up to $7 to return items online.

Return rates for online purchases are typically higher than when customers buy in stores, since online customers frequently order several different sizes of clothing to see what fits best and return the unwanted items.

Customers sent back around 17% of the total merchandise they purchased in 2022, totaling $816 billion, according to data from the National Retail Federation. That’s a strain on retailers: For every $1 billion in sales, the average retailer incurs $165 million in merchandise returns, according to the NRF.

Companies have to cover costly shipping fees in order for customers to send their products back. Those items sometimes wind up back in retailers’ warehouses or on shelves. Stores then have to mark down returned goods to sell them, further squeezing their profit. cnn.com

Experts Say Don't Put Alexa Device In Your Bedroom, Amazon Reacts

Shopify Helps Sellers Advertise on Google and Facebook

Hitting Retailers with Fraudulent CC's For $422,000 - Kept it up even after Federal charges & bond
Serial Fraudster Sentenced to 9 Years in Prison for Identity Theft and Bank Fraud
FLINT – A 37-year-old Flint Man, Michael Johnson-Brown was sentenced to 9 years in federal prison for using the stolen identities of dozens of victims to commit identity theft and bank fraud.

From 2017 to 2021, Johnson-Brown used stolen social security numbers and other personal information to open lines of credit, provided by banks for retail stores, in his victims’ names. Over four years, Johnson-Brown used the fraudulent credit accounts at retail stores to steal more than $422,000 worth of merchandise. He launched his scheme while on parole for identity theft and even continued doing it after he was arraigned on federal charges and released on bond.

Johnson-Brown had a long history of cheating and deceiving people, having previously been convicted of eight fraud crimes between 2008 and 2016. He has three prior federal convictions for bank fraud and two state-court convictions for identity theft. justice.gov

Lauderdale Lakes, FL: Footage captures shoplifter raiding store, tackling employee to the ground in Broward
Surveillance footage captured an unhinged shoplifter attempting to kick down the locked doors of a closed clothing store in Broward. A man entered the Rainbow clothing store in Lauderdale Lakes at 8:15 p.m. on Dec. 7, and began browsing the area for half an hour, according to the Broward County Sheriff’s Office. The shoplifter then attempted to flee the scene minutes before the store was closing with his hands packed with merchandise, only to discover the doors were locked. Footage captured the man attempting to kick down the doors, screaming at the store’s employees to open them. Authorities say the thief realized he was able to unlock the door himself, and before making his escape, he tackled one of the employees to the ground and fled in a red truck with $200 worth in merchandise. None of the employees were seriously injured. 850wftl.com

Memphis, TN: Pair charged with stealing $60K worth of Nike shoes from train
A man and woman are behind bars after allegedly stealing thousands of dollars in Nike shoes from boxcars. On Jan. 2, officers responded to a boxcar burglary at Hernando Road and Effie Road. According to an affidavit, officers received a call from a concerned citizen who said multiple people were breaking into train cars and moving boxes. Multiple suspects were seen moving the boxes into multiple vehicles. Police said some ran away and some fled in the vehicles when officers arrived. According to the affidavit, Devonta Lipscomb was taken into custody after a foot chase. Another woman leaving the scene in Chevrolet Malibu with temporary tags was stopped by an officer. She was identified as Shekeva Taylor, 22, records show. Taylor’s vehicle contained boxes matching the ones at the boxcar. The boxes contained multiple Nike products. Five boxcars were broken into on the railroad, police said. The boxes each contained six pairs of shoes, and each box was valued at $600. A total of 100 boxes were recovered, totaling $60,000. fox13memphis.com

Mayfield Height, OH: 3 Shoplifters wanted for $28,000 theft from Ulta
An Ulta Beauty manager reported Dec. 23 that surveillance video showed three shoplifters exit the store the previous night with four baskets full of unpaid merchandise. She said they walked right past the shift manager, who moved out of their way without questioning them and watched as they stole more merchandise. She valued the merchandise taken by the man and two women at $28,824. cleveland.com

Beachwood, OH: Two suspects get hold of cash register at Nordstrom, give themselves gift cards totaling more than $10,000
At 11:40 a.m. Jan. 2, two men went to the cash register at Nordstrom at Beachwood Place to ostensibly purchase a pair of shoes and gift cards. While the clerk was distracted and away from the register, the two suspects manipulated the machine and awarded themselves gift cards totaling $10,179.60. The suspects were captured on surveillance video, but could not be identified. cleveland.com

Portland, OR: Man arrested for stealing over $4000 in Vans merch across month-long shoplifting spree
A man has been arrested for stealing thousands of dollars' worth of merchandise from a Vans store across a month-long shoplifting spree. On December 20 a Portland Police Bureau officer received a call around 2:10 p.m. from a manager at the Vans retailer. The manager said that a known chronic shoplifter was stealing from them. While en route the officer and her partner spotted the suspect riding away on a bicycle. The suspect refused police orders to stop and rode away, but was eventually arrested. The officers recovered over $400 worth of merchandise and returned it to the store. The suspect was identified as John Edward Cox III, 34. Court documents show that Cox is connected to multiple theft incidents at Vans going back to September, as well as having 2 outstanding warrants. Cox had previously entered the same Vans location on November 25, November 28, December 3, December 10, December 26, and December 28, stealing over $4000 worth of merchandise. Cox consistently targeted the Harvey Milk St. location, and stole shoes, hoodies, hats. and jackets. ktvl.com

Update: Commack, NY: Thief stole 60 pairs of jeans from Old Navy store on Long Island
Police are asking for the public’s help finding a thief who swiped 60 pairs of jeans from an Old Navy store on Long Island, releasing a photo of the suspect early Monday. On Nov. 1, 2022, the man grabbed five dozen pairs of jeans at the store on Jericho Turnpike near Calvert Avenue in Commack, then left without paying, police said. The pilfered pants are cumulatively valued at approximately $1,650, according to authorities. Investigators on Monday released a surveillance image of the suspect — wearing what appears to be a denim jacket — and asked anyone with information to get in touch. pix11.com

Louisville, KY: Police Arrests Man Believed To Be Part Of Diesel Fuel Theft Ring
A Louisville, Kentucky man, thought to be involved with a theft ring, was caught allegedly stealing diesel fuel from an Evansville gas station Sunday night. An employee called 9-1-1 to report that the Ford F-350 truck involved in many of the thefts, had returned. 31 year old Lazaro Gonzalez was detained by officers and brought back to headquarters for questioning. Gonzalez is charged with theft, fraud, forgery and conspiracy. Detectives found a large bladder under the bed of the truck that could hold hundreds of gallons of fuel. The fuel was then transported to another cities to sell. wiky.com

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Shootings & Deaths

Rogers, AR: Man facing attempted capital murder charges after shooting at Casey's
According to the Rogers Police Department, on Friday, Dec. 30, Rogers Police Officers responded to Casey's general store at 514 North 2nd Street in reference to a shooting call. They described hearing gunshots and seeing two men running through the parking lot. Another employee was able to show Corporal Pennington video surveillance of the incident. In the video, two men were seen getting out of a parked Honda SUV, walking to the dark passenger car, and appearing to be talking to someone in the vehicle. The dark passenger car then began to drive away quickly. One of the men who is wearing a black ball cap (later identified as Cory Thompson) pulled out a pistol and pointed the pistol at the passenger car as it drove away. As the car pulled away, Thompson reportedly pointed the firearm at the car as it circled the parking lot. During this time, the pistol was pointed at another bystander getting gas. As the victim's vehicle drove through the parking lot, Cory Thompson and the second man (later identified as Thompson's brother, Tyler Thompson) began running after the vehicle. In the video, Tyler reportedly threw something at the vehicle, (later identified as being driven by the victim, Shane Goff.) 5newsonline.com

Dallas, TX: Family mourns man killed trying to stop robbery at gas station
Dallas police have a murder suspect in custody who they say killed a bystander and injured a store clerk when the two men tried to stop a robbery. Police say 18-year-old Kauren Mayo is the gunman who fatally shot 41-year-old Martin Noguez and wounded the store clerk. Noguez was a vendor who was well-known by store employees and customers. Family members put up a makeshift memorial at the Exxon gas station on the corner of Royal Lane and I-35E in Northwest Dallas. "Sad, mad, upset, all kinds of emotions, he didn’t die of an illness, someone took his life," said Martin's sister-in-law Lorena Noguez. Dallas police say last Friday just after midnight a store clerk and 41-year-old Martin Noguez were shot by a man they say was trying to rob the store. That same day investigators arrested 18-year-old Kauren Mayo charging him with murder. fox4news.com

Indianapolis, IN: Teenager Killed, Another Man Wounded In Shooting Outside Castleton Square Mall
Two people were shot in what police are calling “an altercation” outside the Castleton Square Mall on the northeast side of Indianapolis. IMPD says shots were fired after things escalated during a fight between three people. One of the people hit by the gunshots was a teenage boy and the other was an adult man. The teenager was pronounced dead when he was taken to Ascension St. Vincent Hospital. The adult man is stable. “That third individual cooperated with law enforcement when they arrived on scene,” said Maj. Mike Leeper with Indianapolis Metro Police. “As the individual is interviewed by police we’ll have further information to determine what the relationship was.” Leepper said that the third individual, who is also an adult man, is a person of interest in the case. The whole thing happened in the parking lot of the mall just outside the entrance to a Forever 21 store. Police say the mall was evacuated soon after the incident happened. wibc.com

Robberies, Incidents & Thefts

Worcester, MA: Man arrested for alleged double stabbing in package store parking lot
A Worcester man is facing charges after allegedly stabbing two men in a package store parking lot. According to Worcester police, officers were dispatched to McGovern’s Package Store parking lot on Millbury for a reported fight. After arriving just before 6:00 p.m., officers located two stabbing victims and administered medical aid. Police say witnesses frantically pointed to Edward King, 42, as the attacker. King allegedly refused officers’ commands to stop and tried to walk away before he was arrested. boston25news.com

Chelsea, MA: Man stabbed outside Market Basket during argument over parking space
A man was stabbed in a Market Basket parking lot in Chelsea on Monday during an argument about a parking space, authorities said. The stabbing victim was transported to Massachusetts General Hospital to be treated for non-life-threatening injuries, according to Chelsea Police Chief Keith Houghton. Before the victim was transported to the hospital, the victim was able to tell police the license plate of his alleged attacker. Officers then responded to the car’s listed address in Revere. boston25news.com

	Byron Mariani named Regional Manager of Asset Protection, Store Operations for Dollar Tree / Family Dollar
	Brian Maxwell named Regional Loss Prevention Manager for Columbia Sportswear Company

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Regional Asset Protection and Safety Manager (UK)
London, UK - posted January 3

Responsible for ensuring application of Environmental, Health & Safety (EHS), occupational safety, and loss prevention programs and policies at the store, region, and cross-regional levels. Works with the Team Leaders and Team Members to ensure education, communication, and understanding of safety and loss prevention policies, including how safety and asset protection contributes to profitability and business success...

Manager of Asset Protection & Safety Operations
Woodcliff Lake, NJ - posted December 9

The Manager of Asset Protection & Safety Operations is responsible for the physical security, safety compliance and reduction of shrinkage for Party City Holdings, by successfully managing Asset Protection (AP) Safety programs for all PCHI locations...

Loss Prevention Auditor and Fraud Detection Analyst
Boston – Framingham, MA - posted December 2

As a Loss Prevention Auditor and Fraud Detection Analyst for Staples, you will conduct LP operational field audits remote, virtual and in person, within a base of 60 retail stores to ensure compliance to operational standards to drive operational excellence and preserve profitability...

District Asset Protection Manager
Phoenix, AZ - posted November 17

As the District Asset Protection Manager you will lead administration of Asset Protection programs and training for an assigned district in order to drive sales, profits, and a customer service culture. Oversees Asset Protection Programs by providing leadership and guidance to Asset Protection teams and General Managers on methods to successfully execute programs in stores...

Asset Protection Associate
Riverhead, NY - posted November 4

The Asset Protection Associate (APA) is responsible for the detection, apprehension, or deterrence of customer and associate activity that could result in a loss to Ralph Lauren. APAs are also responsible for ensuring a safe environment for all customers, associates, and vendors. APAs promote and monitor compliance to Polo Ralph Lauren policies and procedures related to theft prevention, safety, and inventory control...

Store Loss Prevention Manager
Sunnyvale, CA - posted October 31

Store Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific location and for partnering with Store Operations in an effort to prevent company loss. You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results...

Field Loss Prevention Manager
Seattle, WA; San Francisco or San Jose, CA; or Portland, OR - posted September 27

The Field Loss Prevention Manager (FLPM) coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within Staples Retail locations. FLPM's are depended on to be an expert in auditing, investigating, and training...

Region AP Manager (Florida - Treasure Coast Market)
Jacksonville, FL - posted June 17

Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...

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At the end of the day, interviews are based on three basic questions or concerns every executive has about every candidate. 1) How are you going to fit in our culture? 2) Are you really a subject matter expert? and finally 3) What's your plan and how are you going to approach our business and make the biggest impact? And while certainly there's a number of subtopics and other questions about leadership and conflict management, at the end of the day the senior management team is focused on these top three. And while many candidates think they don't have the information necessary to answer those questions in a first interview -- they're wrong because it's all about the preparation and the homework you do before that first interview. And if you do it well you will be able to answer all three.

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