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Garrett Petraia named VP of Global Security
for Levi Strauss
Garrett was previously the Vice President and CSO, Global Security and
Resilience for Starbucks for over two years before taking this new role. Prior,
he was a Senior Director (CSO), Global Assets Protection for Yum! Brands,
Regional Security Advisor for BP and also worked in various roles for the U.S.
Department of State and U.S. Department of Homeland Security. Congratulations
Garrett!
Byron J. Smith Completes Homeland Security
Program
at Naval Postgraduate School
Byron J. Smith CFI and LPC, Corporate Security and Business Continuity Manager
with 7-Eleven, INC, completed the Executive Leaders Program (ELP) at the Naval
Postgraduate School Center for
Homeland Defense and Security (CHDS) on February 14.
 Byron
is a veteran asset protection professional with 29 years' experience building LP
and Risk Management teams for various retailers including Eckerd Drugs, Office
Depot, Circuit City and 7-Eleven. His experience has specialized in business
continuity, safety and corporate security, regional and corporate asset
protection/loss prevention, as well as distribution/logistics, risk management.
Byron currently is the Chairman of the International Supply Chain Protection
Organization. He has been an active member of other organizations including the LPRC where he serves as a board member, RILA where he is involved with the RILA
Asset Protection Conference Steering Committee. He has also held board member
positions with The Houston Crime Stoppers and The Texas Retailers Association.
He earned his Bachelor of Science in Political Science degree from Sam Houston
State University.
During the 18-month online and in-residence program, Byron collaborated with
Homeland Security officials from across the nation on current policy, strategy
and organizational design challenges. Congratulations Byron!
Submit Your New Corporate Hires/Promotions or New Position |
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Article in the UK's 'The Grocer'
'Shoplifting: are we giving thieves a license to steal?'
The Loss Prevention Challenges in the UK - Sounds Just Like the U.S.
From raising thresholds, to shrinking police budgets, to increased violence
and to problems with self-scan checkouts. This sounds just like the U.S.
UK: 23% Spike in Retail Theft
17% Drop in Shoplifting Arrests Since 2013
Shoplifting Under $257 U.S. 'not pursued' by police
There's been a 'considerable spike' in shoplifting. What's causing it?
Experts blame legislation, policing policy, austerity, the growth of
self-checkouts and even bags for life. But what can be done to tackle it? And
how are retailers fighting back?
 Instances
of shoplifting nearly doubled to 950,000 last year, according to the ACS
- the equivalent of 200 thefts per hour. It isn't just small stores either, with
data from the BRC revealing a 15% increase in theft across all UK retailers,
accounting for more than 70% of the cost of all crime on our high streets (£700m
- $900M U.S.).
The even more alarming statistic here, however, is that the number of arrests
for shoplifting have plunged. Home Office figures reveal that during the
same five-year period there was a 17% drop in those arrested for shoplifting,
and the number charged fell 25%. So, what's caused this spike? And what
are retailers doing to fight back?
Many trace the sharp rise back to a change in legislation in 2014, which said
anyone stealing
goods worth less than £200
($257 U.S.) not pursued by police. Instead, if caught, they could enter
a plea via post before facing a fine or custodial sentence.
Then in late 2017 London's Met. police added that they wouldn't investigate
any losses under £50 in value unless a suspect was already identified. The
move was taken to help save $514M U.S. by 2020 amid swinging budget cuts, they
said.
But at huge cost to the retail sector, some believe. Police crime figures show
that from 2013 to 2017 - the years after the change came into force -
shoplifting has seen a "considerable spike" of 23%, the only type of common
theft to do so, says BRC policy advisor on crime and security James Martin. And
the increase could be higher.
"Police just don't care," he says. "They're giving these people more opportunity
to go and do it because they know they're not going to end up behind bars."
The BRC says it is putting pressure on police and crime commissioners to do
better and "give retail crime the priority it deserves" says Martin. "We
understand the resourcing and prioritisation pressures, but given how central
retail is to the economic and social cohesion of pretty much every community in
the country, we think theft could be prioritised a bit more."
thegrocer.co.uk
UK: Violence Against Staff Doubled Last Year
To Six Victims per 1,000 workers, According to BRC Figures
The ACS recorded 13,437 incidents of violence directed at staff in just one
year, 39% of which resulted in injury, with a weapon used in 3,690 instances.
"Our research shows that challenging thieves is one of the biggest triggers of
abuse in stores, so it's a real problem for staff who can feel helpless against
crime in their store," says Lowman.
At Iceland 90% of physical violence against staff results from attempts to stop
a shoplifter, adds head of security Duncan Miles. And 65% of incidents of verbal
abuse (of which there are around 5,000 per year at Iceland alone) arises from
dealing with thieves.
Putting this into context, in the six years to our 30 March 2016 financial year,
Iceland had an average total of 551 physical attacks per annum," says Miles. "In
2017 this figure jumped to 913, in 2018 it was 849, and in 2019, to date, it's
618. Although the figures have fallen since 2017, this reflects an increase of
over £1m per annum in our store security budget and additional investment in
teaching our staff to stay safe."
Among BRC members there was an average spend of £29m per year in 2017. The year
before it was £6.7m. It's a hefty price to pay, but "less expensive than the
million pounds worth of shrinkage", says Nick Carolan, store manager of the
Tesco Extra in central Hull.
Article Covers the Entire Security Picture in the
UK - Great Read!
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How to negotiate
with a thief
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How one store
manager fought back
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The problem with
self-scan checkouts
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The Scan & Go Theft Argument
Walmart Killed Their Scan & Go Pilots Due to Theft, Reports Say
Forbes Writer Explains Why Dismissing Amazon Go and its New
Checkout Technology Could Do a Disservice to Retail
Over the past week, there were a number of articles written in criticism of
Amazon Go and the use of scan-and-go technology. A former Walmart executive,
Joel Larson, even went so far as to say that Amazon Go is "a
fairy tale for retailers that actually want to make money" and that
scan-and-go technology pilots will eventually give way to employee-based mobile
checkout solutions, akin to what Apple pioneered a decade ago.
Reports are that Walmart killed its scan-and-go pilots because of theft.
If so, that is cool, and there is no reason to fault Walmart for that. But these
reports should not be used as validation to stop all experimentation with
scan-and-go as a concept.
The issue with such a logic leap is that it too, just like the Amazon Go
arguments above, assumes that the shopping experience of the future will always
be the same as it is today. It assumes that people will always shop the same
way they have for centuries -- where stores are essentially shelves upon
shelves of products, and customers essentially do their own picking by placing
products within carts or bags.
Imagine a different world, a world where the elements of micro-warehousing
work with scan-and-go to form a new equation. The items on a shelf are no
longer for customers to pick but for show. Consumers simply shop a showroom of
products with their mobile phones, and products are actually picked and packed
behind the scenes while they scan the floor to tell retailers what they want.
You may think the above sounds nuts, but what was just described is no different
from what exists already at an IKEA today, only modernized by way of technology.
In this new world, pencil and paper to write down Swedish names you cannot
pronounce are replaced with scan-and-go technology, and automation and robotics
evolve to do the picking on the behalf of customers. All of which means no
more lines, no more checkout, and no more worries about theft because all the
merchandise is bifurcated from the showroom and held within a micro-warehouse.
forbes.com
Bezos Proves You Don't Mess With the Richest
Man in the World
He's Not going to Back Down Regardless
In Two Separate Actions Jeff Bezos Says - No You Won't
With hundreds of protestors in New York, politicians flipping on Amazon about
the billions in tax incentives and the U.S. Congressman representing Long Island
City itself, Amazon's proposed future home, literally flipping from supporting
the move to actively protesting against it. Bezos pulls the plug and said nope
we're not going.
Who can blame him. The risk factors tripled and at one point it looked
like there were more detractors then supporters. And who is going to invest and
build that big of a facility, with all of the staffing issues, with hundreds of
protestors probably showing up the first day you open it and they've probably
been there throughout the entire build out. Talk about security risk.
I wonder what his security executive is saying now about the decision. You know
one thing, Bezos will be incognito when he visits NYC for quite some time.
Couple this with his hard line stance on the tabloid pictures and the sheer
defiance he showed and you've got one man you don't mess with. You've got to
take your hat off to him.
Will Amazon's decision to bail cause a New York backlash?
 As the song goes, if you can make it in New York, you can make it anywhere.
Based on yesterday's announcement by Amazon.com that it is abandoning plans to
build part of its HQ2 campus in Long Island City, Queens, it appears as though
Jeff Bezos and company weren't willing to deal with the public and political
scrutiny of the deal made by local and state government officials to attract the
e-tail giant in the first place. Instead, Amazon has said it plans to expand 17
existing corporate offices and technology hubs it has around the country and add
workers that would have wound up in New York to those locations.
While recent public opinion polls showed the majority of New Yorkers supportive
of Amazon planting roots in Long Island City, the nearly $3 billion in
incentives put forward by the state and local governments to attract the e-tail
giant was less popular. Politicians and activists questioned the fairness of
awarding huge breaks to one of the world's largest companies when smaller
businesses have to compete without any such advantages.
retailwire.com
Statement from Mayor de Blasio on Amazon HQ2:
"You have to be tough to make it in New York City. We gave Amazon the
opportunity to be a good neighbor and do business in the greatest city in the
world. Instead of working with the community, Amazon threw away that
opportunity. We have the best talent in the world and every day we are growing a
stronger and fairer economy for everyone. If Amazon can't recognize what that's
worth, its competitors will."
nyc.gov
Real estate brokers were banking on the 'Amazon Effect.' Their bubble just burst
Amazon Will Pay a Whopping $0 in Federal Taxes on $11.2 Billion Profits
Progressive Democrats Claim Victory as Amazon Scraps New York Plans
Apple's Former Sr. Director of Corporate Law
Charged With Insider Trading
Lawyer In Charge of Apple's Insider-Trading Policy Accused of Insider Trading
The former Apple Inc. executive who enforced the company's insider-trading
policies was charged with criminally violating those rules by allegedly
dumping over $10 million in stock before the company in 2015 announced it fell
short of iPhone sales expectations.
Gene Daniel Levoff, who was senior director of corporate law at Apple
until he was fired in September, used material nonpublic information that he
learned on the job to illegally trade at least three times in 2015 and 2016 and
avoid losses of about $377,000, according to a criminal complaint filed
Wednesday in New Jersey federal court. Authorities said he also earned more than
$220,000 by trading ahead of good news he learned about in 2011 and 2012.
Mr. Levoff, 45 years old, for a decade sat on a corporate committee that
helped Apple's chief executive and chief financial officer review the firm's
compliance with investor-protection laws.
wsj.com
Man-in-the-Middle Attacks Hitting ATMs Nationwide
Payment Alliance Assists Law Enforcement to Stop ATM Fraud
Payment Alliance International (PAI), the nation's largest, privately-held ATM
provider, is collaborating with the United States Secret Service and local law
enforcement agencies to thwart man-in-the-middle attacks at ATMs. Using
proprietary real-time reporting software, PAI is able to alert officials of
potential attacks while they occur, enabling criminals to be apprehended on the
spot.
In recent months, ATMs across the country have come under siege. With
man-in-the-middle attacks, criminals place a foreign device between an ATM and
its wireless communication box, altering vital settings so cash is dispensed
incorrectly. It is unknown how many attacks have occurred nationwide or the
amount of vault cash stolen, but certainly tens of thousands of dollars have
been lost.
businesswire.com
Marvin Ellison Continues Reconstruction, And
Deconstruction, At Lowe's
As he approaches his one-year mark since being named president and CEO of Lowe's
in May, Marvin Ellison continues to move quickly to put his mark on the home
improvement retailer, a perennial No. 2 to archrival Home Depot but also a
company that has struggled in its own right to find a winning formula for
success.
Ellison, who assumed his posts in July, has been bold and dramatic in
initiatives on both sides of the construction equation, building up parts of the
business that had been underdeveloped while at the same time cutting or
eliminating completely other aspects that didn't fit the bigger picture.
How is Ellison doing all of this? There have been aggressive deals with the
National Football League and Craftsman, and he has brought in a whole new suite
of C-level managers. This week, he held a national hiring day to recruit 50,000
seasonal workers. He has also refocused attention on the company's omnichannel
capabilities since 60% of its online orders are picked up at a physical store.
Ellison is also looking to revitalize the store's pro contractor business, an
area where it badly trails Depot.
forbes.com
Toronto Woman Gets 7 Yrs Prison for 4 Terrorism
Charges
For Attacking Canadian Tire Store Workers
A woman convicted of terror charges for attacking workers at a Canadian Tire
store in Toronto was sentenced to seven years in prison on Thursday after a
judge found her mental illness played a key role in her crimes.
Rehab Dughmosh, 34, was found guilty of four terrorism charges for attacking
store workers with a golf club and a butcher's knife while draped in an ISIL
banner in June 2017 and for trying to travel to Syria join the terrorist
organization the year before.
Justice Maureen Forestell said Dughmosh's mental illness, likely schizophrenia,
played a central role in her crimes and "rendered her vulnerable to extremist
beliefs."
Court heard that Dughmosh flew to Turkey in April 2016 with the intention of
crossing over into Syria, where she was born and raised, to join ISIL. Her
brother alerted authorities and Turkish officials did not allow her to enter the
country, forcing her to return to Toronto, according to the agreed statement of
facts.
 Court
heard that in fact, Dughmosh had been planning at attack for months.
On June 3, 2017, she attacked people at a Canadian Tire store in the city's east
end, clad in a homemade ISIL banner and bandana. She swung a golf club at an
employee, which was then taken from her. Then she swung a knife at another
employee, but was quickly disarmed and restrained by the store's employees. One
man suffered some bruising, but no one was seriously injured.
With credit given for time already served in jail, Dughmosh has about 4.5 years
left of her sentence.
columbiavalleypioneer.com
Bumble Bee, Sysco Strike Deal To End Tuna Price-Fixing Suit
Bumble Bee Foods LLC has reached a deal with Sysco Corp. to end claims that it
colluded with other major tuna companies in a widespread conspiracy to keep
prices for canned fish high.
Sysco's suit was one of more than 70 locked in sprawling multidistrict
litigation accusing the "big three" U.S. tuna companies - StarKist Co., Bumble
Bee and Tri-Union Seafoods LLC, which does business as Chicken of the Sea - of
fixing the price of canned tuna in the U.S. Sysco is a major marketer and
distributor of food products to restaurants, hotels, health care facilities and
other companies.
The settlement comes on the heels of a $20 million deal StarKist struck with
Wal-Mart Stores Inc. in January to end the retail giant's allegations that StarKist participated in the price-fixing scheme.
law360.com
EBay cuts 135 jobs, announces reorganization amid
investor pressure
As an activist investor calls for big changes at eBay, the online commerce giant
has announced a reorganization and laid off 135 employees this week.
The affected workers are from three Bay Area locations - 119 workers from eBay's
newest location on North First Street and at its San Jose headquarters, 15 from
an office in San Francisco and one employee from a location in Rancho Cordova,
according to the company's filings with the state Employment Development
Department.
The job cuts, which started Wednesday and ended Thursday, included directors,
managers, software engineers, data scientists and legal counsels.
mercurynews.com
eBay Evolves Regional Markets Organization
eBay is bringing the company's geographic regions together under one global
leadership team that will be led by Jay Lee, Senior Vice President, General
Manager, Markets. The markets included in the new structure will be the
Americas, APAC, UK, Central and Southern Europe, as well as Cross-Border Trade.
See eBay Inc.'s full leadership team here.
ebayinc.com
"I'm Fixin To Blow It Up"
Bathroom Warning Mistaken For Bomb Threat At Home Depot
 A
report of a bomb threat at a Home Depot store in Wichita, Kansas turned out to
be a big misunderstanding. Someone at the store in Wichita called 911 after a
customer reported they had overheard the threat in the store's restroom.
"We just had a customer here made what may have been a bomb threat," said the
caller. "He said, uh, somebody told me there's a bomb in here and you need to
leave the building. He said it three times."
Police did some investigating and learned the "bomb threat" came from a man in a
bathroom stall warning others about the severity of his need to use the
restroom.
"You all need to get out of here because I'm fixin' to blow it up," he was heard
to say.
One witness said he laughed at the remark and took it as a joke. Once police
tracked the man down it became clear it was all a misunderstanding.
kwch.com
NRF contradicts government figures, spotlighting
2.9% holiday sales gain
Payless Shoe Source to Liquidate All 2,300 Stores
Congress Considers Nationwide Ban on
Salary-History Questions
Security Industry Association Names New Director
of Education and Training
Samsung opening stores to rival Apple and Microsoft in U.S. malls
Visa, Mastercard mull increasing fees for processing transactions
Quarterly Results
Bloomin Brands Q4 comp's up 1.6%, sales down 5.9%, full yr. comp's up 2.5%,
sales
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Connect & Collaborate Conference
Wednesday, April 10th, 2019
Draper, Utah
Please join eBay's Global Asset Protection team
for Connect & Collaborate 2019, our biennial opportunity to host some of
the nation's leaders in combatting organized retail crime at the eBay facility
in Draper, Utah, just fifteen minutes south of Salt Lake City. The event
provides retailers, law enforcement, and eBay an opportunity to "Connect and
Collaborate" on challenges, strategies, tools, and solutions related to
organized retail crime.
More details to follow, including an agenda and suggestions for travel
accommodation. Please feel free to send the invitation
to any Law Enforcement or Retail Investigator that would be interested in
attending!
Please send your RSVP by April 1st, with number
and names of attendees, to:
proact@ebay.com |
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All the News - One
Place - One Source - One Time The D&D Daily respects your time & doesn't
filter retail's reality
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Turning Point Justice Differentiation
 By
Lohra Miller, CEO, TPJ
"The secret of change is to focus all of your energy
not on fighting the old,
but on building the new"
-Socrates
Last week, many of you read the
press release from Turning Point Justice announcing a new service,
Direct Reporting. We truly appreciate those, both friends and
critics, who took the time to respond. These ongoing conversations have
been both informative and enlightening as they have helped us to
understand that for every response received, there were many more with
similar questions, including pre-conceived opinions regarding who TPJ
is, how we are evolving, and the solutions that we now provide.
Like many of you, we believe in the effectiveness of offense-specific
offender education in changing individual behaviors. But we also
understand and respect the industry's hesitancy to use retail-led
offender programs, which is why we have removed these from our Direct
Reporting solution.
Direct Reporting simply utilizes TPJ's existing platform to
streamline retail theft responses for retailers and criminal justice
agencies. It does not incorporate any offender programs. Once the matter
is reported to law enforcement through the TPJ system, they handle the
incident using traditional criminal justice processes; saving
substantial time, improving offender accountability and increasing civil
demand collections.
At
the end of the day,
Turning Point
Justice was founded upon the belief that recent technology provides
new opportunities for retailers and criminal justice professionals,
working together, to address the retail theft epidemic. While this core
belief has never changed, our approach in 2019 most definitely has....that
is what has differentiated us from the outset, and why we have continued
to evolve where others have ceased moving forward.
George Bernard Shaw once said, "[t]hose who cannot change their minds
cannot change anything." Turning Point Justice has changed...and we look
forward to telling you about it. |
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High Stress Levels Impacting CISOs Physically,
Mentally & Personally
Does This Parallel Their Colleagues in LP & AP?
A quarter of chief information security officers (CISOs) suffer from mental and
health disorders as a result of tremendous and growing work pressures, a new
survey shows.
Contributing to the strain are concerns about
job security, inadequate budget and resources,
and a continued lack of support from the board and upper management.
Domain name registry service provider Nominet recently polled 408 CISOs working
at midsize and large organizations in the United Kingdom and United States about
the challenges they encounter in their jobs.
A whopping 91% of the respondents admitted to experiencing moderate to high
stress, and
26% said the stress was impacting them mentally and physically. A
troubling 17% of the CISOs who took Nominet's survey admitted to turning to
alcohol and medication to deal with the stress, and 23% said their work was
ruining personal relationships.
Nominet's survey showed that
40-hour workweeks are a rarity among CISOs.
Twenty-two percent said they are available on an around-the-clock basis, and
nearly nine in 10 of US-based CISOs said they don't have a break from work for
two weeks or more at a stretch.
 "The
demands of the [CISO] job are
growing much faster than the resources available,"
he says. Business executives are constantly asking CISOs to do more even as
security leaders themselves often have to contend with understaffed teams,
manual processes, and a patchwork of tools.
More than half (57%) of the CISOs said a
lack of resources is holding them back
from implementing a more effective security posture, and 63% are having trouble
recruiting the right people. Despite substantial increases in overall enterprise
security spending in recent years, less than half (43%) said they have an
adequate or very adequate security budget, and just 51% said they have the
requisite technologies for protecting the enterprise.
Nominet CEO Russell Haworth says the
constantly evolving threat environment is
one major reason why CISOs feel they are under-resourced despite all the
spending. "There are always new threats and threat variants, which drive the
need for new defenses," he says.
"We would expect that
CISOs may have the highest stress levels among other senior technology
executives, [considering] many CISOs feel the
burden of protecting the entire organization is on their back."
darkreading.com
Biometric data protection bill introduced in
Massachusetts
In late January four Massachusetts state senators introduced a
bill
that would require companies to refrain from collecting personal and biometric
data without consent.
Under the proposal, consumers could request a copy of their personal data that
has been collected, restrict disclosure of the data to third parties, or request
it be deleted. And Massachusetts citizens would have the right to pursue legal
action should their personal information or biometric data be illicitly
collected or stored. The proposal contemplates granting consumers a private
right of action to obtain the greater of actual damages or $750 per incident,
injunctive or declaratory relief, and reasonable attorneys' fees.
The bill is similar to the
Illinois Biometric Information Privacy Act, in that consumers not need to
prove they suffered actual losses to seek damages.
Arizona is also considering new regulatory rules that would make it illegal
for businesses to use biometric data for commercial purposes without consent and
legislators in
New York City are expected to consider a bill this year which would amend
municipal laws to include similar rules for biometric data collection.
biometricupdate.com
Why employee monitoring software is making a comeback
Companies are increasingly implementing employee and user activity monitoring
software to:
● Ensure data privacy
● Protect intellectual property and sensitive data from falling into the
wrong hands
● Stop malicious or unintentional data exfiltration attempts
● Find ways to optimize processes and improve employee productivity.
Modern user activity monitoring software is incredibly flexible, providing
companies with the insights they need while offering the protection they demand.
By examining three prominent use cases, it's evident that employee monitoring
software is the right tool for our digital moment.
Data privacy
One of the loudest complaints about employee monitoring software is that it can
be used to spy on employees. However, as anyone with a smartphone knows, there
are numerous ways to avoid making personal information detectable by employee
monitoring software.
The software actually preserves privacy on many fronts. Perhaps most obviously,
it helps protect client data, a privacy component that is increasingly
important. No company wants to be the next Marriott or Equifax, and in a post-GDPR
world this isn't just an altruistic value proposition. 2019 is expected to be a
year of GDPR enforcement, bringing fines and penalties for companies that fail
to adequately secure customer information.
IP protection
Process optimization
Privacy-friendly monitoring: An evolution in the right direction
helpnetsecurity.com
J.P. Morgan to launch a U.S. dollar-backed cryptocurrency
JPM Coin, the first of its kind from a major bank,
will initially be used to transfer funds over a blockchain network internally
and between internationally between institutional clients.
computerworld.com
Chinese facial recognition company left database of people's locations exposed
Pirates reportedly use Apple certs to release hacked apps on iPhone |
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LP Industry Evolution & A Look Into The Future
Editor's Message:
For Most It's a Career. For a Few It's a Profession.
A Professional looks back after 30+ years helping to guide the
industry.
With a unique individual style, defined by a quiet strength, level
balance, sincere leadership, and depth of knowledge respected by
senior management, stores, and AP teams alike, this true
professional took the time to share his thoughts and advice for the
next generation as he gently closes the door.
Leaving his mark on dozens if not hundreds, with many following his
footsteps and hopefully carrying his qualities forward.
Hear his advice that we're honored to share with all of you.
The LP industry has evolved dramatically over the last 40 years. And over the
next 10 to 20, it'll evolve to a place we're only getting glimpses of now. While
the digital revolution may increase the amount of information you'll be able to
manage, it will all still boil down to managing people, data, processes, theft,
crisis, and keeping stores safe.
Chad McIntosh, VP of LP & Risk Management for Bloomingdales, has spent
the last 40 years developing teams, building programs, delivering shrink
results, solving critical issues, and watching the industry evolve. As he now
enters retirement, we ask him to look back and look forward in this
career-spanning interview full of invaluable wisdom and insight.
Episode
Sponsored By:
Jim Palmer - U.S. Coast Guard Community Services Command - Quick Take 15
Now in his 15th year attending NRF
Protect, Jim Palmer, CSO & Sr. Director, U.S. Coast Guard Community Services
Command, tells Amber what he looks for in the conference each year
when it comes to networking and finding new solutions. Also, learn about his
unique reporting structure at the Coast Guard CSC. |
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Why Fighting Card-Not-Present Fraud Remains an
Ongoing Challenge
EMV authentication has made card counterfeiting and fraudulent card-present
transactions exceedingly difficult and consequently less common in regions with
high adoption of EMV. But in response, many fraudsters have since altered their
targeting to CNP transactions.
This shift, along with the growth of ecommerce, has contributed to a substantial
increase in CNP fraud-otherwise known as fraudulent transactions that
occur online, via telephone, or mail. This type of fraud is typically more
challenging to detect than its card-present counterpart, largely because
merchants cannot access the physical cards used in CNP transactions to verify
their legitimacy. As a result, many of the common verification measures for
card-present transactions, such as requiring the purchaser to provide a form of
identification, aren't feasible.
While there are various largely effective verification measures for CNP
transactions, some can still be circumvented by fraudsters with the right
capabilities and resources. These types of transactions often require the
purchaser to input the billing address associated with the card, for example,
but many fraudsters are able to obtain this information fairly easily via
sources ranging from public listings and social media sites, to the illicit
marketplaces where stolen card data is bought and sold. Fraudsters often acquire
such data long before using it to carry out a fraudulent transaction, which is
why there is relatively little that merchants can do to combat the theft of
payment card data aside from effectively safeguarding that which belongs to
their customers.
Card shops in particular have become the primary means through which
fraudsters and cybercriminals obtain stolen payment card data. In addition
to dumps-which refer to card data stolen from magnetic-stripe cards that are
typically used for card-present fraud-many of these shops also offer cards,
which are packages of previously stolen card numbers and other information
necessary for carrying out CNP fraud and related schemes. These shops are
extremely appealing in the underground because they enable fraudsters to quickly
and easily obtain the stolen data they need without having to steal it
themselves, thereby lowering the barriers to entry for those with less-advanced
capabilities or limited resources.
techbizweb.com
13% have used bitcoin to buy stuff online:
Kaspersky Labs study
According to a
survey by Kaspersky Labs, about 13 percent of people have used
cryptocurrency as a payment method. The study collected responses from more than
12,000 consumers in 22 different countries.
The results of the survey show that crypto use is still the least popular method
with 81 percent of respondents saying they used credit/debit cards for online
purchases. However, the implication of having 13 percent of people across
multiple countries using Bitcoin is profound from an adoption point of view.
Cryptocurrency prices fell by more than 80 percent in 2018. However, a fraction
of internet shoppers seem to have no problems using virtual currencies. More
importantly, online retail outlets aren't shying away from accepting cryptos.
bitcoinist.com
eMarketer: Amazon to capture 47% of all U.S.
online sales in 2019
Tops Expands Grocery Ecommerce, Now Delivers to
90% of Its Shoppers
Amazon partners with Western Union
Savvy Online Retailers Add Connected
Consumer-Friendly Payment Options
Why 3D and AR Could Be the Next Big Innovation
Wave in E-Commerce |
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CAL-ORCA
Annual Training Conference:
ORC - Past, Present and Future
Wednesday,
February 20, 2019
Pasadena Convention Center
Don't miss this
essential education on Organized Retail Crime
Discounted Rate
Extended!
Click here to learn more & register |
Wayne, PA: High-end Multistate theft ring
busted with a stolen fur coat
Radnor police say they've charged one woman and could soon charge at least
two others in the theft of high-end merchandise at fur and other clothing
stores in Pennsylvania, Maryland and Delaware. So far police have charged Tamala Lee Tucker, 55, with retail theft, receiving stolen property and
theft. In all, she is facing 38 felony counts related to the thefts,
according to court records.
 Officers
were called to the Jacques Ferber store in Wayne Wednesday afternoon on the
report of a theft of a fur coat. Police were given a description of the car
with a tag that had red letters and numbers. Radnor Police made the stop.
Once the stop was made, the black mink coat that had been reported stolen
was located in plain view on the backseat of the car.
While on the scene, police also noticed a lot of other clothing items inside
the car. Police noticed other merchandise including six bags filled with
different items and all appeared to have been stolen. Most of those items
were all believed to have been higher-end merchandise and include dresses,
jackets and other clothing items. Police said the other two women were
believed to be relatives of Tucker but had not yet been charged so their
identities have not yet been released. However, police said as they continue
their investigation, they also expect the other two women will also be
charged.
actionnewsjax.com
 Paso
Robles, CA: Over 50 high-end bicycles stolen from warehouse
Reports say Cambria Bicycle Outfitters, whose warehouse is located in Paso
Robles, was targeted by thieves Super Bowl weekend. Thieves cut a hole in
the Paso Robles warehouse, making it past security systems, according to
reports. They stole more than 50 bikes, many of which were high-end bicycles
with price tags close to $5 thousand. Clay Akey, CEO of Cambria Bicycle
Outfitters, says they walked away with six-figures worth in merchandise.
Police are still searching for information about the crime that could lead
to an arrest. Police believe the theft was an organized crime.
pasoroblesdailynews.com
Austintown, OH: JC Penney reports $12,000
sterling silver Jewelry theft
Someone stole about $12,000 in sterling-silver jewelry from the JCPenney
store along Mahoning Avenue on Monday night, according to a police report.
Officers responding just after 1:30 p.m. Wednesday found that a cable
securing the jewelry counter display case had been cut by an unknown tool,
the report states. There are no witnesses to the theft, according to the
report.
vindy.com
Tulsa, OK: Man accused of stealing $10K worth from Gap
Police are looking for a man accused of stealing $10,000 worth of
merchandise from a midtown Tulsa Gap store. Police told FOX23 that between
December 20th and January 8th the man stole clothes from the Gap at Utica
Square on three different days. Officers say the man walked into the store,
grabbed as many items as possible from their display table, and left with
them in his car. Police say the stolen merchandise adds up to about $10,000
in clothing.
fox23.com
Naugatuck, CT: Warrants issued for 2 Walmart
thieves; retail theft of $5,300
Williams Higgins, 18, and Stephen Verity, 28, , are accused of stealing more
than $5,300 worth of goods from the Naugatuck Walmart. On Feb. 13, both
Higgins, and Verity were charged on a warrant stemming from a shoplifting
incident that occurred on December 30, 2018 where officers responded to
Walmart on a report of a shoplifting. Loss Prevention told police that they
saw the two accused broke into a locked area and conceal $5,317 worth of
merchandise and exit the store through the fire door without paying for the
goods.
patch.com
Cumberland County, Man charged with robbery after
stealing $3k worth of tools, items from Lowe's
A York County man faces felony charges in Cumberland County after police
said he twice stole tools and other merchandise from a local Lowe's store.
After both thefts, Robert L. Kline Jr. of Windsor loaded the items into
vehicles that were fitted with stolen license plates. Police said Kline
stole a total of $3,381 worth of merchandise, including DeWalt 20V cordless
power tools and Dyson DC10 vacuums.
pennlive.com
Lisle, IL: Duo charged with stealing $1K in food,
pharmacy items from Jewel-Osco store
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Shootings & Deaths
Lewisville, TX: C- Store Clerk Shot to Death
During Armed Robbery
A convenience store clerk in Lewisville was shot to death during an armed
robbery early Friday morning, police say. Authorities responded at 12:21 a.m. to
reports of a shooting at the Valero located along the 300 block of East
Corporate Drive. According to police, a customer interrupted a robbery and found
the clerk lying on the floor with a gunshot wound.
nbcdfw.com
Update -
New York, NY: NYPD seek second man involved in
Queens robbery
that led to NYPD detective's friendly fire death
Police are looking to question a possible second suspect in the cell-phone store
robbery that led to the friendly-fire shooting death of Det. Brian Simonsen, cop
sources said Thursday. Detectives believe Christopher Ransom, who tried to rob
the T-Mobile store on 120th St. at Atlantic Ave. in Richmond Hill on Tuesday
with a realistic-looking replica handgun, arrived at the store with a second man
who may have stood lookout, sources said.
nydailynews.com
Norfolk,
VA: 2 hurt as fight leads to shooting at Norfolk mall; 3 people detained
Detectives detained three people, including one of the people who were shot,
after a fight led to a shooting at MacArthur Center Thursday. A fight broke out
between two groups of people inside the first floor of the mall at Nordstrom
Court around 2:15 p.m. During the fight, two people were shot. Officers found a
16-year-old and 18-year-old suffering from non-life threatening gunshot wounds.
Both victims are expected to be okay.
wset.com
St. Louis County, MO: Argument leads to shooting
outside Ross Dress for Less
Police say an argument inside a Ross Dress for Less led to a shooting in the
store's parking lot Thursday morning. The shooting was just before 10 a.m. at
the store on West Florissant Avenue. The male victim was shot in the lower body
and was taken to a hospital with non-life threatening injuries. No one else was
injured. St. Louis County Police called out a canine unit, uniformed officers
and a helicopter to search the area, but two suspects police believe were
involved in the shooting have not been found, police said.
stltoday.com
Jacksonville, FL: Robbery suspect shot by C-Store
clerk
Jacksonville Police says it happened shortly after 11 p.m. Thursday at 1530 West
Main Street. Officers were told by the clerk that a man walked in and put a
handgun on the counter, then demanded all the money. The clerk then grabbed
their own gun kept behind the counter and fired a shot toward the suspect which
wounded him. The suspect was taken to the hospital but there's no further word
on his condition.
fox16.com
Garner,
NC: Man arrested in shooting of 2 Walgreens Pharmacy employees
A 60-year-old man has been arrested in the shooting of two people at a Walgreens
store in North Carolina. Police said Stephen Denning, of Garner, will be charged
in the shooting Thursday morning of 31-year-old Sarah Wright and 33-year-old
Brandon Gordon. Wright, a pharmacy manager, was listed in stable condition at
WakeMed late Thursday. Gordon was listed in critical condition.
abc11.com
Corpus Christi, TX: Police continue to search for suspects
who shot a gun in the parking lot
of La Palmera Mall; no injuries
Robberies, Incidents & Thefts
 Charlotte, NC: Employees nearly beat suspect to
death after cell phone store robbery
An employee at a southwest Charlotte cellphone store caught and beat one of the
suspects accused of robbing the business Thursday night, police said. It
happened just before 7 p.m. at United Wireless Group on Green Park Circle.
Police said two men came into the store and stole several cellphones. Employees
caught one of them and nearly beat him to death. Paramedics had to use CPR to
revive him, and he was taken to the hospital in critical condition. The other
suspect sped away in a U-Haul truck, which police later found abandoned. Police
also said an employee at the store had a gun and fired several shots, but it is
not known if the robber who fled was hit.
wsoctv.com
Las Vegas, NV: Store Manager injured by Police
while trying to stop a Shoplifter
Jim Herndon is the assistant manager at Sportsman's Warehouse in Henderson, and
someone was shoplifting last January. Herndon says he saw the guy shoving
ammunition in his pockets and socks. Then he saw him drop a gun. Someone called
911. Police showed up, Herndon says he talked to them, and they went to find
him.
"I see somebody coming towards the front of the store racks are flying, and then
this guy falls in front of me," Herndon said. Herndon is a retired Police
Officer. He decided he wasn't going to let this guy get away, so he jumped on
top of the suspect, and pinned his hands to the ground. That's when he says;
police jumped in.
"I got hit in the head somebody grabbed me by the throat and was pulling my head
up, but I remember reaching up peeling whosever hands were on my throat, and I
was yelling 'the bad guys on the bottom the bad guy's on the bottom," Herndon
said. He says he walked away with a bloody nose, bruises on his face, hands, a
concussion, blurry vision, and likely permanent nerve damage.
The City of Henderson responded in a statement, saying in part, "Mr. Herndon's
actions added confusion to an already volatile situation and unnecessarily
endangered officers, members of the public and himself." The city has 45 days to
respond to the lawsuit.
kxlf.com
Warren, OH: Two Men confessed to robbing 5 C-Stores in 4
hours
Rockford, IL: Suspect Jailed In 2017 Armed Robbery At
Metro PCS
West Chester, PA: Burglar hits legendary bookstore, steals
rare edition of 'To Kill a Mockingbird'
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●
C-Store - Lewisville, TX - Armed Robbery/ Clerk shot &
killed
●
C-Store - Los Angeles, Ca - Armed Robbery
●
C-Store - Lawrence, MA - Armed Robbery
●
C-Store - Boardman, OH - Armed Robbery
●
C-Store - Warren, OH - Armed Robbery
●
C-Store - Barry County, MO - Armed Robbery
●
C-Store - Jacksonville, FL - Armed Robbery /suspect shot,
wounded
●
Cellphone store - Charlotte, NC - Armed Robbery
●
Dollar General - Jonesboro, AR - Armed Robbery
●
Dollar General - Lawton, OK - Armed Robbery
●
Dollar General - Jackson, TN - Armed Robbery
●
Family Dollar - Tulsa, OK - Armed Robbery
●
Game Stop - Walker, LA - Burglary
●
Gas Station - Joplin, MO - Burglary
●
Gas Station - Warren, OH - Armed Robbery
●
Gas Station - Youngstown, OH - Armed Robbery
●
Gas Station - Tyler, TX - Armed Robbery
●
Gas Station - Oberlin, OH - Armed Robbery
●
Gas Station - Suffolk, VA - Armed Robbery
●
Liquor store - Hudson, MA - Armed Robbery
●
Restaurant - Tulsa, OK - Armed Robbery
●
Restaurant - Colorado Springs, CO - Armed Robbery
●
Thrift store - Norfolk, VA - Burglary
●
Walmart
- Horry County, SC - Robbery
●
7-Eleven - Gloucester County, VA - Armed Robbery
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Daily Totals:
•
22 robberies
•
3 burglaries
•
2 shootings
•
1
killed
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Weekly Totals:
•
86 robberies
•
14 burglaries
•
7 shootings
•
4
killed
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None to report. |
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Submit Your New Hires/Promotions or New Position |
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Featured Job Spotlights
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District Loss Prevention Manager
Eastern PA/NJ
The District Loss Prevention Manager ensures shrinkage control and improves
safety in the stores through proper investigation and training. This position is
responsible to provide feedback, guidance and protection for our Team Leaders
and Associates. This role has oversight and responsibility for approximately
15-20 store locations...
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Field Manager, Asset Protection (Northeast & Midwest)
New York, NY| Poughkeepsie, NY | Parsippany, NJ
Recruiting a Field Manager, Asset Protection to support our
Northeast & Midwest HD Supply Construction & Industrial locations. This role
will be based in the Greater New York area...
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Loss Prevention Analyst
Richmond, VA
Protects company assets and increases profitability through the analysis,
response and management of various data across a broad spectrum of internal
financial and technology resources such as Exception Reporting, Sales Audit,
FP&A, IT and Loss Prevention. The Loss Prevention Analyst works
cross-functionally in a dynamic, fast paced and demanding environment providing
critical guidance to the organization's asset protection and profit improvement
initiatives...
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Regional Safety and LP Specialist
Miami, FL
The Safety and Loss Prevention Specialist is a subject matter expert responsible
for partnering with both our corporate stores and franchise store operations to
improve the safety and training processes. This includes reducing motor vehicle
accidents, reducing work-related injuries, and ensuring OSHA / DOT compliance
through the implementation of corporate or franchisee plans in accordance with
local, state, and federal rules and regulations...
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Making judgments on people is a serious thing and has a ripple effect that goes
well beyond your immediate group. We all make judgments on every executive we
know and it's human nature to be critical. Leave it to say that the best opinion
is one of direct first-hand experience and is based on both sides of every
story. It's easy to react to the self-serving opinions of others, but the real
professional takes the high road and focuses on what's best for their
organization, their team, and their industry.
Just a Thought,
Gus
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