Cita Doyle promoted to Vice President of Sales and Marketing - National Accounts for InstaKey Since joining InstaKey® Security Systems in 2001, Ms. Doyle has been essential to the company's growth and success. From beginning as a Western Sales Manager to becoming the Director of Sales and Marketing, she truly has demonstrated a passion for the brand and a drive to deliver excellence for our clients. In her new role, Ms. Doyle shall use her in-depth knowledge of the industry and offerings to grow and develop our National Accounts. With a solution focused approach and collaborate style, she has become a recognized trusted partner and leader in the industry. Congratulations, Cita! Read more in the Vendor Spotlight column below

Katie Walker, CFI named Director of Safety and Security for iHerb Inc. Katie has held various roles in the loss prevention industry over nearly two decades. Prior to taking this position with iHerb, she served as the Director of Loss Prevention for the Decurion Corporation for over a year. Before that, she spent nearly four years as a Senior Asset Protection Manager for REI. Katie also served as District Director of Loss Prevention for Macy's for nearly five years. She earned a Bachelor of Science in Criminal Justice and Business Administration from Western Illinois University. Congratulations, Katie!

In Case You Missed It

January's Moving Ups

37 New Senior LP's - 19 Appointments - 18 Promotions

Academy Sports & Outdoors named Chris Young Market Loss Prevention Manager
Areas, United States promoted Anthony Paserchia, CFI to Director of Asset Protection and Risk Management
Ascena Retail Group Inc. promoted Joshua Machtinger to Director, Global Safety & Risk Management
Ascena Retail Group, Inc. promoted Jeff Gilkey, CFI to Director, Asset Protection Operations
Aurora Cannabis, Inc. named Mike Soberal Sr Manager Corporate Security
Bargain Hunt promoted Jerry Snider, CFI to Director of Loss Prevention
BJ's Wholesale Club promoted Jason Alexander to Director of Field Asset Protection
Brosnan Risk Consultants promoted Rick Munoz to Senior Vice President of Asset Protection
Burberry named Johanna Agudelo Corporate Asset & Profit Protection Manager
Canadian Fitness Professionals, Inc. named Kyle Tomlin Vice President Operations
CONTROLTEK named Tim Hickey Senior Manager of Strategic Accounts and Asset Tracking Solutions
Dollar General named Dave Antel Divisional LP Director
Facebook named Dennis Dixon Manager of the Global Investigations Center - Facebook, Instagram, WhatsApp, Messenger and Oculus
GameStop named Jim Motes Chief Information Security Officer
Goodwill Industries of Central Florida promoted Lawrence Hartman, CFI to Senior Director of Risk Management, Loss Prevention and Safety
Goodwill of Greater Washington named Nicholas Paczkowski Director of Safety and Loss Prevention
Guess?, Inc. named Todd Marumoto Vice President, Risk Management and Safety
Guitar Center promoted Romeo Acevedo to Corporate Asset Protection Program Manager
JW Logistics named Andrew Crosby, CFI Corporate Manager - Loss Prevention, Security & Investigations
Lowe's promoted James Volz to Senior Asset Protection, Operations & Safety Manager
Lowe's promoted Jeremiah Villavicencio to Senior Asset Protection, Operations and Safety Manager
Lowe's named Shawn Leatherwood Senior Asset Protection, Operations and Safety Manager
Michael's promoted Kurt Glasman to Director of Loss Prevention, Safety, Distribution Centers & Artistree
Nike named Dustin MacDonald Director, NA Digital Loss Prevention
OCS Ontario Cannabis Store promoted Greg Long to Corporate Security Investigator
Purolator, Inc. promoted Raymond Desrochers to Director, Security and Loss Prevention
Sam's Club named Stephen Stroud Senior Manager Safety and Compliance
Sennco Solutions, Inc. promoted Brian Peacock, CCIP to Vice President of Sales, Marketing and Innovation
Sherwin-Williams promoted Michael Hagenbush, CFI to Director of International Loss Prevention and Compliance
Sherwin-Williams named Edwin Rodriguez, CFI Director of Loss Prevention - Southwestern Division
Tilly's named Randy Hamilton Director of Loss Prevention & Compliance
United Natural Foods promoted Michael Volin to Senior Director Risk and Safety
Verisk Retail promoted Cheryl Blake to Division President
Walgreens named Kyle Loftus Director Compliance Investigations
Walmart promoted Deltrinae Hodges to Director, US Ethics and Compliance
3xLOGIC named Jason Bryan Director of Sales, North America
3xLOGIC named Andrew Griffith Global Director of Sales Engineering

Submit Your New Corporate Hires/Promotions or New Position

LAKEWOOD, Colorado - (February 1, 2019) - InstaKey® Security Systems is proud to announce the promotion of Cita Doyle, LPQ to Vice President of Sales and Marketing - National Accounts.

Since joining InstaKey® Security Systems in 2001, Ms. Doyle has been essential to the company's growth and success. From beginning as a Western Sales Manager to becoming the Director of Sales and Marketing, she truly has demonstrated a passion for the brand and a drive to deliver excellence for our clients. In her new role, Ms. Doyle shall use her in-depth knowledge of the industry and offerings to grow and develop our National Accounts. With a solution focused approach and collaborate style, she has become a recognized trusted partner and leader in the industry.

"We are very pleased to make this announcement. Cita is a valued partner and colleague. Her focus and persistence, proven industry knowledge, and extensive experience will continue helping us expand our reach and create more value for our clients", stated Ryan Carter, Chief Executive Officer.

We hope you will join us in extending "Congratulations" to InstaKey's new VP of Sales and Marketing - National Accounts!

About InstaKey® Security Systems
For professionals charged with managing physical security and loss prevention, who need to keep track of brass keys and reduce operating costs, InstaKey® is the only provider that offers a consultative partnership behind hardware and software, making key tracking and cost control significantly impactful to your bottom line, unlike other mechanical lock and key manufacturers who provide hardware only. For additional information please visit www.instakey.com or call us at +1 (800) 316-5397.

Creating a Security Culture & Solving the Human Problem
People are the biggest weakness to security breaches,
but can also be your organization's biggest defense

Through nearly a dozen years of experience at the FBI and now at Qualtrics, I've seen that many of the most successful hackers no longer first look for software vulnerabilities. They're coming after your people. The reason is simple: It's cheaper, it's easier, and it works.

Massive telecom data breach? Unprotected vendor server. Prominent media company? Stolen credentials. Website with compromising emails? Former contractor. All of these major breaches resulted from mistakes of individuals. The threat vector is you.

Despite years of education, millions of pages of policy, and pervasive annual mandatory trainings, 60% of security professionals rank employee carelessness or negligence as a top threat, up from 44% in 2015, according to the EY Global Information Security Survey. Fully 66% of all cyber insurance claims stemmed from employee negligence or malfeasance, according to a 2017 report from Willis Towers Watson.

Start from the Top

The most effective training program in the world will have a hard time gaining traction among employees if they don't see those precautions and practices being demonstrated by leadership. Without an example from the top, the environment for a security-minded culture to develop won't exist.

This culture is crucial for the same reason public health officials stress the necessity of herd immunity via vaccinations: If the bulk of a population is protected against a threat, that population has a much lower risk of being damaged by that threat. Exemplifying secure practices can help executives protect their workforce against breaches.

Leading the charge doesn't have to take a lot of time or effort. It could be as simple as executives always wearing the security badges they expect employees to carry, or encouraging employee discussion during cybersecurity training. darkreading.com

Protecting Retail Profits With Artificial Intelligence
By David Speights, PhD, chief data scientist, Appriss, Inc. and lead author of "Essentials of Modeling and Analytics: Retail Risk Management."

What qualifies as AI for profit protection?
While a robotic security guard might help some retailers with surveillance, I am talking about a broader application of AI: It could help protect retail profits by using advanced analytics to develop models that are then employed by a computer to analyze data from a broad range of sources. As the models are used, the outcomes are fed back into them, which incorporates the information in future actions or decisions; the system learns and adapts without human intervention. It makes simple decisions in real time. A few examples of AI include machine learning, deep learning and natural language processing. The largest retailers have used AI for many years to add efficiencies to their businesses in a variety of ways, including marketing, pricing, logistics, risk management, store management, fraud detection, etc.

Where should you start?
Retailers can use AI to reduce losses resulting from error, faulty processes and intentional fraud. According to the 2018 National Retail Security Survey from the National Retail Federation, more than 50% of retail shrink (the difference between actual on-hand inventory and the inventory level recorded in the computer system) was due to employee theft or paperwork errors. These types of losses leave a data trail that can be detected through data analytics. Typically, retailers use an exception reporting system to detect shrink, but I believe using a system with AI models built in could yield far better results.

Another way AI can reduce loss is to model the effectiveness of loss prevention solutions before buying them. Retailers invest heavily in infrastructure - cameras, anti-theft tagging systems and more. Instead of buying and trying, a retailer can use AI to predict a solution's usefulness prior to purchase. If the vendor does not offer objective analysis, hire a consultant. forbes.com

White-Collar Robots Are Coming for Jobs
A combination of AI and globalization could reshape the workforce like nothing we've seen before.

Until recently, most white-collar, service-sector and professional jobs were shielded from automation by humans' cognitive monopoly. Computers couldn't think, so jobs that required any type of thinking - nuclear physics professor, florist and everything in between - required a human.

But a form of artificial intelligence called "machine learning" has given computers skills like reading, writing, speaking and recognizing subtle patterns. Thinking computers like Amelia are opening a new phase of automation and bringing the pluses and minuses to a whole new class of workers - those who work in offices rather than farms and factories. These people are largely unprepared. wsj.com

Cyber Security - How Far Does Digital Retail Go?

With digital technology becoming engrained in every aspect of retail and loss prevention - from scan-and-go and mobile pay to facial recognition and real-time information sharing with other retailers and law enforcement - what can we expect to see from the federal government, state governments and trade associations for help and support?

Christian Beckner, Sr. Director, Retail Technology, NRF, and Bob Moraca, VP of Loss Prevention, NRF, discuss how these new technologies are impacting customer experience, store safeness, and LP and IT Security's ability to prevent fraud.

Episode Sponsored By:

Bob Moraca, VP of LP, NRF - Quick Take 6

Fresh off his cybersecurity session, Bob Moraca, VP of Loss Prevention, NRF, talks about how LP professionals can become a bigger part of their retailer's cybersecurity program. Bob also addresses the age-old question - Are he and Joe LaRocca distant Italian cousins?

55% of Online Businesses Report Higher Fraud Losses in Last Year,
ATO Main Culprit: Report
E-commerce businesses that are able to build meaningful relationships with digital customers will likely experience continued growth as the marketplace expands, according to a new report. In the 2019 Global Identity & Fraud Report, global data aggregator Experian found that 70 percent of digital consumers would share more personal data with organizations that provide greater online security and convenience.

Yet, the research found that even those marketplaces that are effectively mitigating online fraud have potentially left a full third of their digital customers vulnerable.

"Fifty-five percent of businesses surveyed reported an increase in online fraud-related losses over the past 12 months, predominantly around account origination and account takeover attacks-both particularly damaging to brand reputation," the authors wrote. "Even though fraudsters are reportedly growing more adept at exploiting weaknesses in the new services and features that businesses are adopting, nearly 75 percent of businesses globally reporting an improvement in their online security over the past year. However, businesses have experienced increased fraud losses and new fraud attacks during that period as well-leading us to believe businesses may be investing in the wrong capabilities." cardnotpresent.com

eCommerce credit card fraud is nearly an inevitability
Riskified surveyed 5,000 US-based consumers aged 18 and older about their online shopping behaviors, experience with and prevalence of credit card fraud, repeat shopping likelihood and customer satisfaction to develop a full picture of how consumers react to a number of common shopping experiences.

The results are worrisome for both consumers and merchants, as roughly half of respondents reported experience with credit card fraud and 30% had their purchase wrongly declined, with a corresponding negative impact on their satisfaction and return shopping.

For US consumers, eCommerce credit card fraud is nearly an inevitability. Overall, 49% of consumers surveyed reported having been a victim of credit card fraud, where their card information was illegally used by someone else. But that percentage grew with age, suggesting that becoming a victim is only a matter of time.

Unfortunately for merchants, the obvious costs of fraud aren't the only costs. 49% of customers reported that they do not return to an online retailer after a fraud incident has taken place, meaning that the merchant will pay the cost of the fraud and lose future customers.

But that's only part of the cost of fraud. Merchants often decline orders out of caution, and previous research conducted by Riskified found that fear of fraud costs even more than the fraud itself, as merchants unnecessarily reject good customers. This survey bears that out, as 30% of respondents reported having an order declined, and 57% of those declines happen to returning customers, squandering the good will merchants had built. The survey further found that roughly 42% of shoppers who experienced a decline moved on, either abandoning the purchase completely (28%) or shopping with a competitor instead (14%). helpnetsecurity.com

Amazon achieves record profits for third quarter running
Q4 online store net sales up 13%; physical store sales down 3%
Amazon on Thursday said that fourth quarter net sales rose 20% to $72.4 billion from $60.5 billion in the year-ago quarter; North America net sales rose 18% to $44.1 billion. Services sales rises overshadowed product net sales growth, as subscriptions rose 25% to $3.96 billion, "other" (mostly advertising, according to executives) rose 95% to $3.39 billion and AWS cloud computing sales rose 45% to $7.43 billion.

Third-party sales (up 27% to $13.38 billion) grew faster than first-party sales, according to a company press release. Online stores net sales in the quarter grew 13% year over year to $39.8 billion as physical store sales fell 3% to $4.4 billion, the company also said in its release (although CFO Brian Olsavsky clarified to analysts that an "apples to apples" comparison, taking into account omnichannel sales that are counted as e-commerce and a calendar shift, would bring brick-and-mortar sales up to a 6% rise). retaildive.com

Nexcess Warns Online Retailers To Beware Of Credential Stuffing Attacks

Rosemont, IL: Nike employee charged with under-ringing $3,500 of merchandise for friends

Orangeburg County, SC: Deputies capture shoplifting couple with $3k worth of jewelry from Lowcountry Walmart

Westbury, NY: Drone Thief caught on camera at Micro Center; valued at $1,200

Plymouth Meeting, PA: Police seek suspect in $1,200 Lowe's theft

Woodland, WA: Police make felony arrests in $40 theft; both Walmart shoplifter had multiple priors and previous trespass notice

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