Katie Walker, CFI named Director of Asset Protection for The Decurion Corporation
Katie was previously the Senior Asset Protection Manager for REI before taking this new role. She's held other loss prevention roles for retailers such as Marshall Field's, Target and Macy's (District Director of LP and District Investigations Manager). Katie earned her Bachelor of Science degree in Criminal Justice, Business Law from Western Illinois University. Congratulations Katie!


Adam Oberdick promoted to North America Manager, Digital Loss Prevention for Nike
Previously, Adam was the Territory Loss Prevention Manager for Nike. During the six years he's been with Nike, Adam has held various roles including Global Operations Manager and District Manager. He's also held other loss prevention roles for Kmart as Loss Prevention Multi Unit Manager, Interim LP District Manager and LP Manager, and an Investigations role at Target. Adam earned his Bachelor of Arts degree in Criminal Justice from Marshall University. Congratulations Adam!

Submit Your New Corporate Hires/Promotions or New Position

Map of where Sears' and Macy's stores are going dark

Sears Holdings to close 103 more stores
Sears Holdings is closing an additional 103 stores around the country, as it struggles to win over customers who are increasingly shopping online.

The beleaguered retailer on Thursday said it will close 64 Kmart stores and 39 Sears stores by early April. The company has shuttered more than 400 locations in the past year, leaving it with about 875 stores. The closures include a Kmart store in Crofton, Md., as well as 13 Sears and Kmart locations in Pennsylvania.

See the full list here.

The company did not say how many employees would be let go as a result of the closures but said it would provide severance to eligible workers. Liquidation sales will begin as early as next week, with store closings expected to begin in early March. washingtonpost.com

Macy's announces 5,000 job cuts, 7 new store closures
Macy's is planning 5,000 job cuts, including closure of seven previously unidentified stores and other cuts at remaining locations, as it seeks stability in a tumultuous climate for physical retail. The retailer's cost reductions come after its holiday sales in stores open at least a year rose 1.1%.

The moves are part of a plan announced in August 2016 to close 100 stores. Altogether, the company has now revealed 81 of the 100 locations. usatoday.com

Update on Macy's AP Realignment
They combined the Operations positions and AP positions at the store, district and regional levels, with keep investigations and ORC as a separate function. They're also naming 3 Central AP VP's responsible for stores.

Toys R Us CEO: "There's going to be significant consolidation ahead. There's going to be more store closings."
Storch is not totally bereft of hope, though, and he believes the toys and games retailer will "survive in some form" as it evolves to take on the Walmarts and Amazons of the world. He admitted it will require an investment and a company-wide willingness to do things very differently than it has in the past, however.

"It's going to take tremendous investment on the internet and in stores to be a retailer in the future," "It got a lot worse when Amazon got in," he noted. pymnts.com

Toys R Us hires liquidator ahead of store closures

InstaKey and Protos Security Continue Partnership with IAI
The International Association of Interviewers (IAI) is proud to announce silver sponsors, InstaKey and Protos Security have committed to continue their partnership with IAI in 2018. Both solution providers have been loyal sponsors of IAI and add value for our members by providing content and educational materials.

"We're extremely grateful to have such devoted solution provider partners," said Wayne Hoover, CFI, Executive Director of IAI. "A sponsorship with IAI demonstrates support for not only IAI but the entire interviewing and interrogation field. We've found a mutually beneficial way to work together with our sponsors bringing them brand visibility while providing value for our members." Read full press release here.

Retailers are bracing for a surge in spending unlike anything we've seen in 17 years
US companies are putting more money in employee's pockets thanks to corporate tax cuts, and it's likely to boost the retail sector, Barclays says.

In a note to investors, Barclays highlighted the benefits of the GOP's recent corporate tax cuts, which has encouraged companies to hand out bonuses to employees.

The note likens the effects of the new tax legislation to that of the Economic Growth and Tax Relief Reconciliation Act under President George W. Bush in 2001, which was followed by a surge in consumer spending.

A range of companies have already announced plans to increase employees' wages or give them special bonuses. Barclays is expecting these bonuses to be spent on discretionary products and in particular, big-ticket items. This is likely to give a welcome boost to the retail market. businessinsider.com

Legal Review & Case of $40M Real Estate Fraud
Mattress Firm Lawsuit Proves Internal Monitoring Is Necessary in Business Development
There is an old adage: "Pigs get fat while hogs get slaughtered." In the case of two of Mattress Firm's former vice presidents, Colliers International Atlanta, one of its former executives, and several developers nationwide, the outcome of a recent lawsuit will determine whether and how badly they will be punished for their alleged greed.

Per the lawsuit's allegations, Bruce Levy (vice president of real estate and construction) and Ryan Vinson (senior vice president of real estate, formerly director of new market development), were the two senior managers at Mattress Firm in charge of "real estate leasing and related construction" for the company. Levy hired Alexander Deitch, of Colliers International Atlanta, as Mattress Firm's "master broker" for the assumption of "primary broker responsibility for identifying, evaluating and brokering new site locations and advising and negotiating new leases and lease renewals on behalf of Mattress Firm."

Developer defendants, like Oldacre McDonald, LLC, paid bribes and kickbacks to Deitch, Levy and Vinson. As a result, these developers would get the largest number of Mattress Firm leases with exceptionally favorable lease terms, including above-market rents and longer than usual lease terms. The developer defendants would then flip the properties "within weeks or months after lease execution for millions of dollars in profits.

Described as a "nationwide bribery, kickback and fraud scheme to financially enrich themselves" at Mattress Firm's expense, the lawsuit alleges with specificity spanning 37 pages the "pay-to-play loop" that connected all of the defendants in a fraudulently symbiotic relationship. For all involved, "the higher the rent and the longer the lease duration, the more valuable the deal." law.com

Former recruiters sentenced for defrauding Panda Express
restaurant chain of $1.5M
Derek Cyrus and Chuck Sandford have been sentenced for running a false invoicing scheme that defrauded the Panda Express restaurant chain of nearly $1.5 million.

Derek Cyrus and Chuck Sandford both owned companies that ostensibly provided recruitment services to corporations. Cyrus's company was named "Diversified Recruiters," and Sandford's recruitment company was named "Chuck Sandford Consultants" (CSC). Cyrus also worked as an in-house recruiter for Panda Express in 2012 and early 2013.

Beginning in about January 2013, Cyrus and Sandford submitted fraudulent Diversified Recruiters and CSC invoices to the Panda Express accounts payable department that falsely claimed that they had found qualified job candidates for positions at Panda Express restaurants throughout the United States. In actuality, the vast majority of the job candidates were either fictitious or had never been recruited by Cyrus or Sandford. Cyrus also did not tell the accounts payable department that Diversified Recruiters was actually his own company, which allowed him to collect twice for the same recruit.

After Cyrus stopped working for Panda Express in March 2013, he continued to send fraudulent Diversified Recruiters and CSC invoices to the accounts payable department. Cyrus falsely told the accounts payable department that he was still a Panda Express employee and was therefore authorized to submit these invoices. Sandford paid Cyrus a kickback after the accounts payable department issued payments for the fraudulent CSC invoices. All told, Cyrus and Sandford netted nearly $1.5 million dollars during the course of this scheme. justice.gov

California initiative aimed at increasing punishment for serial thieves and ORC cleared for signature-gathering
Backers of an initiative to reduce the number of violent felons released early from prison have received authorization to begin gathering signatures, Secretary of State Alex Padilla announced Thursday.

What author Nina Salarno Besselman has dubbed "The Reducing Crime and Keeping California Safe Act of 2018" would expand the list of crimes considered violent, making those convicted of them ineligible for early release.

The initiative would also make changes to laws related to theft in an attempt to increase punishment for serial thieves and organized theft rings and expand DNA collection from people convicted of drug, theft and domestic violence-related crimes to help solve violent crimes and exonerate the innocent, according to Besselman. mynewsla.com

Milwaukee, WI: Retailers fight city proposal to require anti-theft systems for shopping carts
Some Milwaukee retailers are pushing back against a city proposal that would require them to install anti-theft systems for their shopping carts or face fines of up to $1,000 per unprotected cart. The proposed ordinance is aimed at reducing blight and the hazards that unattended shopping carts pose to traffic and pedestrians.

The proposal gets it totally backward, retailers say, by threatening to punish them for the actions of criminals. "Under this logic, the victim of a car theft could be assessed a fine to help defray the cost to taxpayers relating to the city's handling of the stolen vehicle," Brian Bucaro, retail vice president for grocery store operator Piggly Wiggly Midwest, said in a letter to the city opposing the proposed ordinance. jsonline.com

Isolated looting hits Mexico amid price rise jitters
Mexican authorities and media reported looting of stores in the states of Mexico and Veracruz on Thursday following a flurry of social media posts about increases in the prices of gasoline and tortillas this year.

At least 70 people were arrested in the state of Mexico on Thursday after looting in two cities, a spokesman for state police said. At least 800 police were deployed to deter looting at stores in the state, according to a Twitter post by state police. reuters.com

Claire's says lab results rebut asbestos claims
Jewelry store Claire's said Thursday that lab results certified its products as asbestos-free, following allegations of the toxic substance in its products last month.

"We are pleased to report that test results received to date from two certified independent labs confirm that the products in question are asbestos free, completely safe and meet all government requirements," the retailer said Thursday. cnbc.com

J.C. Penney and Macy's report higher holiday sales
But now they must survive this harsh winter weather
It has been a tumultuous few years for the nation's department stores, but a solid holiday season has provided at least a temporary reprieve for some as shoppers stocked up on home goods, clothing and beauty products.

But now, major retailers are facing a new hurdle: The weather. On Thursday, the same day that Macy's and J.C. Penney reported better-than-expected holiday sales growth, much of the East Coast was blanketed in snow and ice, leading to hundreds of school closures and workplace delays. Consumers who might have otherwise shopped at the local mall were hunkered down indoors, keeping tabs on their children, shoveling their driveways or preparing for power outages.

And although some types of retailers - hardware stores, say, or grocery chains - may see a rush of customers before and after major storms, analysts said department stores, which rely heavily on foot traffic, are a different story. (Online retailers aren't immune either: A series of snow storms in early 2015, for example, led to a $35 million decline in e-commerce sales, according to data from Adobe Digital Index.)

"Department stores definitely take a hit when the weather turns bad," said Anya Cohen, a retail analyst at research firm IBIS World. "Bricks-and-mortar stores are already struggling to get shoppers into their doors, and inclement weather is one more reason to keep them at home." washingtonpost.com

'Bomb Cyclone' Leaves Retail Sector Exposed
Clothing retailers unlikely to be broadly affected. "While the snowstorm can result in store closings and shoppers choosing to stay at home, it's unlikely to dent 4Q retail sales as it comes in a low-volume sales period," BI analyst Poonam Goyal says. Burlington Stores, TJX Companies, New York & Co. and Abercrombie & Fitch are among apparel retailers with more than 30 percent of their stores in the states that may be affected by the storm. "Food retailers and mass merchants may get a sales bump from customers stocking up ahead of the storm," according to BI analyst Jennifer Bartashus. Mass merchants may try to quickly move more winter-weather inventory into affected areas, particularly those unaccustomed to the low temperatures and snow. Ingles Markets has 89 percent of its stores in East Coast states expected to see at least some storm activity, followed by Weis Markets, Target, Wal-Mart, Kroger. fortune.com

NRF: Following Job Gains in November, Retailers Scale Back in December
Retail industry employment decreased by 20,200 jobs in December from November, the National Retail Federation said today. The number, which excludes automobile dealers, gasoline stations and restaurants, reverses the increase of 20,500 jobs seen in November over October, which the Labor Department revised upward from the original estimate of a 12,900-job gain, likely because of a shift in seasonal hiring patterns. businesswire.com

Director of LP for Dollar General - job posted on LinkedIn - based in Nashville, TN
Provide supervision, training and leadership to LP Managers. This would include the development and management of tactical skills, leadership abilities, and overall retail business acumen. Develop and manage strategic initiatives and projects in conjunction with the LP/Shrink Improvement groups to produce gross margin impact, shrink reduction, and process improvements. Manage the on-going development and execution of store shrink and loss prevention audits; report results and recommendations to regional/divisional management and store personnel. linkedin.com

Former Walmart.com CEO says Walmart store closures are a good sign for e-commerce

Kroger may have an Ace (Hardware) up its sleeve - Store-inside-a-store

J.C. Penney 'going after Sears' and its appliance business

69 Gander Mountain stores to reopen under new banner

L Brands' December comparable-store sales, profit margins disappoint Wall Street

Millions of fake condoms seized by Chinese police


Quarterly Results

Walgreen's Retail Pharmacy USA Q1 total sales comp's up 4.7%, pharmacy comp's up 7.4%, net sales up 7.9%

Agilence Adds 36 Banners,
Reaching 35,000 Deployed Locations in 2017

MOUNT LAUREL, NJ, January 04, 2018 - Agilence, Inc., the leader in cloud based data analytics for store performance and loss prevention, today announced continued growth driven by product enhancements and robust sales of its 20/20 Data Analytics platform.

Along with user-centric improvements and added functionality to the core 20/20 platform, 2017 was marked by the release of two vertical-specific products: 20/20 Rx and 20/20 Grocery, as well as the rebranding of the restaurant-dedicated product, 20/20 Restaurant. These products were originally embedded within 20/20 Retail, but due to increased demand they were partitioned into their own specific products and engineered to provide more value to the unique industries they serve. In addition to the vertical-specific products, Agilence released new modules to enhance the core analytics platform: Inventory, Financial, and Direct Store Delivery; the latter of which is specifically for the grocery industry.

"The 20/20 Data Analytics platform saw many positive changes in 2017. Our main focus was providing new functionality to help customers capitalize on the wide variety of data flowing through their organizations," said Derek Rodner, VP Product Strategy at Agilence. "2018 will see major enhancements that will continue to widen our lead in the space, while providing major benefits to all departments within an organization. Driven by our goals to deliver a highly scalable and easy-to-use application, we plan to add new tools for data access and new capabilities that will enable customers to optimize sales, drive customer engagement, and maximize profitability."

Throughout 2017, the 20/20 Data Analytics platform was adopted by 36 banners across the US and Canada including Petco, Staples, SpartanNash, Sephora, Boot Barn, and the Flynn Restaurant Group among others. The addition of the Flynn Restaurant Group reinforces the value 20/20 Restaurant has for restaurant operators and the relationship will help to enhance the product for franchise operators. Together, these organizations represent 8,750 locations across the US and Canada. To date, Agilence's customer count for 20/20 is 150.

"2017 was an amazing year for Agilence and our customer community," said Russ Hawkins, President & CEO of Agilence. "Along with enhancements to 20/20, we made key hires in software development and sales, we doubled the size of our Customer Success team, and we hosted our most impactful User Forum to date. We firmly believe that these additions and improvements will make 2018 another breakout year for 20/20, as we continue to help our customers be as successful as possible."

If you are interested in learning more about Agilence, please visit https://info.agilenceinc.com/contact-us or call us at 856-366-1200.

Vendors Rush to Issue Security Updates for Meltdown, Spectre Flaws
Wondering what to do in the wake of the revelation of newly discovered critical design flaws in most modern microprocessors? Security experts say the best bet is to apply patches for the side-channel attack vulnerabilities, which were disclosed this week.

The vulnerabilities impact a wide number of products from numerous vendors, though not always with the same level of severity. Also impacted are servers, and in many cases the underlying infrastructure hosting cloud services. Vendors and security analysts have urged all organizations and customers to apply patches, OS updates, and other workarounds as soon as they become available, regardless of the severity of impact.

"Generally speaking, the patches to fix this move the balance back towards security," said Paul Ducklin, senior security advisor at Sophos.

The catch, however is that some of the fixes could reduce performance a bit, he said. "Sometimes, the price of security progress is a modicum of inconvenience. In this case, the updates might slow you down a tiny bit, but think of it as being for the greater good of all," he noted.

Here's a rundown of vendors that have released, or are working on, patches for the vulnerabilities, aka Meltdown and Spectre. darkreading.com

Cyber crime 'fastest growing' criminal activity in the United States, study finds
Cyber crimes that include credit card fraud, identity theft, ransomware, and email hacking are the "fasted growing" criminal activities in the United States, according to a new study published this week.

The study broke down the attacks by state, finding that California was estimated to have the highest number of cyber crime complaints in 2018, and that California residents will lose a combined total of almost $330 million to cyber crime, $200 million more than any other state.

Other findings from the study predicted that Florida will have the highest growth rate of cyber crimes in 2018, while New York will have the highest average number of dollars lost per reported cyber crime. insidecybersecurity.com

House committee leaders say a real push is coming on breach notification legislation
The House Financial Services Committee is poised to be first out of the gate with data-breach notification legislation this year, with language coming probably in the first quarter, as lawmakers and various industry groups line up for what some hope is a decisive push on a long-stalled issue.

The House Energy and Commerce Committee is also digging in and collecting input from industry stakeholders that's due this week - while key senators are said to be ready to move if the House actually advances a bill setting a national standard for notifying consumers that their data has been breached. insidecybersecurity.com

Amazon turns over record amount of customer data to US law enforcement
Amazon has turned over a record amount of customer data to the US government in the first-half of last year in response to demands by law enforcement.

The retail and cloud giant quietly posted its latest transparency report on December 29 without notice -- as it has with previous reports -- detailing the latest figures for the first six months of 2017.

The report, which focuses solely on its Amazon Web Services cloud business, revealed 1,936 different requests between January and June 2017, a rise from the previous bi-annual report.

The company received:

● 1,618 subpoenas, of which the company fully complied with 42 percent;
● 229 search warrants, of which the company fully complied with 44 percent;
● 89 other court orders, of which the company fully complied with 52 percent. zdnet.com

'Big Brother' Jack Ma
China's Alibaba under fire over use of customer data
Chinese e-commerce giant Alibaba has come under fire over its handling of user data in an episode that underscores growing concerns for privacy in the hyper-digitised country.

Alibaba affiliate Ant Financial was forced to apologise on Wednesday (Jan 3) after users said they felt misled into allowing its Alipay service to share data on their spending habits with its credit-scoring arm and other third-party services.

Controlled by Alibaba co-founder Jack Ma, Ant Financial provides mobile payment, lending, and credit services to millions of Chinese consumers, and the controversy has featured prominently in China's state-controlled media this week.

Consumers have come to expect a lack of privacy in a country where the government collects a file of personal data on each person including financial, education and other information, and where video surveillance is widespread.

But many Chinese internet users reacted with unusual outrage to learn that Alipay, which is used by millions daily to make mobile and online purchases on Alibaba's Taobao platform and elsewhere, had automatically checked a box and hidden language showing they agreed to share their data. channelnewsasia.com

Solution Providers: Have a video or commercial you want to publish? Contact us 

When online orders go back: Returns are a big part of holiday retail
Online retailers could face $32B worth of returns
It's an expensive ritual. According to the National Retail Federation, returns account for about 8% of total annual retail sales. Online retailers face an even heavier burden, with returns averaging 25% of all goods purchased and as much as half of apparel. If those percentages hold through the 2017 holidays, online retailers could face $32.1 billion worth of returns on projected holiday-season sales of $107 billion, according to the consulting firm CBRE.

That's a heavy expense, and one reason that online retailers are proving to be less profitable than the stores they are trying to replace. In part, the problem is that online retailers traded one set of expenses-storefront real estate-for costs that can turn out to be higher.

According to a 2016 UPS survey on online retail customers, 60% now consider free shipping an essential element of the shopping experience. As of 2015, roughly half of all online retailers, including Amazon, had free-return policies.

The expense goes well beyond free shipping. Once a product is returned, a retailer pays for it to be unpacked and assessed. According to Optoro Inc., a Nashville-based company that helps retailers including Target Corp., The Home Depot Inc. and Best Buy Co. Inc. manage their returns, less than 10% of the merchandise it processes goes back to retail shelves. And according to a recent survey of 300 retailers, only 48% of what's returned can be resold at full price.

The burden of handling returns is one reason that e-commerce companies from Amazon to Alibaba are investing in physical stores. digitalcommerce360.com

Online retailers warn of significant losses, as chargeback loophole proves unstoppable
Retailers are losing significant revenue to online fraud, with some techniques proving unstoppable, and authorities unwilling or unable to step in.

One high-end online retail CIO who wished to remain anonymous described the 'chargeback loophole', a situation in which a fraudulent purchaser denies receipt of goods, which leaves the selling organisation with no recourse but to accept its losses.

Computing understands that cyber criminals can make a purchase online, sign for the goods once they arrive, then call the retailer to report non-delivery, demanding their money back. Whilst retailers can argue that the delivery happened, if the purchaser states in writing to their card company that the delivery didn't occur, and that the signature is not theirs, the retailer loses all rights to the funds.

"This loophole has to potential to set the online payment industry back, as this level of fraud continues to rise retailers will start to lose faith in the system," said a CIO in the retail industry. "Banks do not lose any money so have no interest in fixing the situation. The retail industry, merchants, banks and the courier services need to work together to bring about new standards in the same way as they did with [software-based authentication process] 3D secure," the CIO added. computing.co.uk

Ecommerce sales increased 18% year over year for 2017 holiday shopping season

Uber Sued Over Payment For Alleged Fraudulent Ads

AI In E-Commerce -- Predictions For 2018

E-commerce growth fuels warehouse demand - and higher land prices

Tonawanda, NY: Alert Police Officer foils theft of $40K in tools
Two men are facing a host of charges after they were caught with more than $40,000 in Snap-On tools. City of Tonawanda police officials said Officer Thomas Kitson was on patrol about 3:55 a.m. Thursday and spotted a shadow behind a business. As he investigated, two men ran into nearby woods. Two men were apprehended with the help of Erie County Sheriff's Department K-9 unit. Officers investigating a vehicle being used by the men found $42,000 worth of Snap-On tools taken from the business. In addition, 29 baggies of crack cocaine and marijuana was also found in the vehicle. niagara-gazette.com


Calexico, CA: $2,000 of stolen Walmart merchandise seized during traffic stop
Calexico Police said traffic stops are never routine. Antonio Delgadillo Jr. is behind bars because of a traffic stop. In the trunk of the car, police found over $2,000 dollars of alleged stolen items. "We needed to call the manager from Walmart and we were able to transport him on scene. And Walmart management was able to actually identify some of their products from the vehicle," Officer Ruiz said. kyma.com


Rome, GA: 2 in custody facing Felony Shoplifting charges for $900 theft
from Walmart
Two Rome men were in jail without bond Thursday, accused of stealing more than $900 worth of merchandise from Walmart. Devante Japal Daniels, 25, filled a cart early Nov. 20 with $949.96 worth of PS4 games and equipment, an air purifier and assorted beauty supplies. northwestgeorgianews.com

Palm Desert, CA: Man walks out of Louis Vuitton shop in El Paseo with goods worth $13,000

Lakewood, NY: Two arrested for multiple thefts totaling 20 Hoverboards, valued at over $2,400 from Walmart

Parkersburg, WV: Police seeking suspect in multiple Walmart jewelry thefts

Buckingham, FL: Lee County Deputy makes traffic stop; seizes $29,000 of stolen frozen Pork

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Advance Your Career With the Help of a Mentor
 

3 Ways to Attract the Mentor You Truly Want
A true mentor is not someone who will give you all the answers, but they will help challenge and push you so you can find them on your own. Here's how you can attract a truly great mentor. Walk the walk on your own

4 Tips for Finding a Career Mentor
If taking your career to the next level is one of your top Resolutions this year, finding a good mentor can be the first step to really help you get ahead. Mentors can help expand your network and further your belief in yourself. Here's what you'll need to do to find the right mentor. Do your homework

Getting the Most Out of a Mentor Relationship
Once you think you've found the mentor, making that relationship work can be tricky, especially with busy careers and trying to find a work-life balance. Here's some tips on how to get the most out of your mentorship. Be prepared to listen

How to Find a Mentor 101: Searching for the Yoda to Your Luke Skywalker
Where do you see yourself in five years? While we sometimes don't know what to expect from life, there are ways to make it easier. Mentors can be the perfect solution when you're trying to figure out the next step in your career path. Cast a wide net

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Healthy debate in any industry spurs growth, understanding, and challenges the status quo. Without it the normal evolutionary processes which are slow to begin with slow even further. It is those who have the courage to debate that make a difference and create change. However, as in the case of any debate interpreting and understanding the messages is critical in order for it to have a positive impact and facilitate change.

Usually driven by opposing sides, debates are driven by individual experience and environmental influences that are often times invisible and therefore unrealized. But at the end of the day, regardless of opinion all debates spur discussion, thought, and emotion. And that is what causes change and understanding.

While interpretation is an individual experience, the experience itself has the ability to impact and educate.

Just a Thought,
Gus

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