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10/2/26

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The U.S. Crime Surge
The Retail Impact

Organized Theft’s Frontline Impact
When Organized Theft Becomes a Workforce Problem

By the D&D Daily staff

Organized retail theft is usually measured in merchandise, dollars and arrests. But another cost is becoming increasingly difficult for retailers to ignore: the impact repeated theft incidents can have on frontline employees.

For associates working in stores repeatedly targeted by organized groups, theft isn't necessarily an occasional disruption. The same location may be hit multiple times, sometimes by offenders who arrive in groups, quickly collect merchandise and leave before employees or police can intervene.

That can put workers in an uncomfortable position. Employees may be instructed not to physically intervene while still being expected to recognize suspicious activity, follow company procedures and provide useful information to Asset Protection. When offenders become aggressive, the situation can quickly shift from a property crime issue to a workplace safety concern.

The challenge becomes even greater when repeat offenders recognize that employees are unlikely to confront them. Some theft crews have become increasingly brazen, using large bags, carts or coordinated distractions while making little effort to conceal what they're doing.

For retailers, that means the consequences of organized theft can extend beyond shrink.

Repeated exposure to disruptive or threatening incidents can affect employee confidence, morale and potentially retention. It also places greater importance on ensuring associates understand exactly what they're expected to do — and, equally important, what they're not expected to do — when a theft occurs.

That makes communication between store operations, Asset Protection and frontline teams increasingly important. Clear response procedures, reliable reporting channels and training for potentially aggressive encounters can help remove uncertainty during an incident.

Technology may also allow employees to play a less confrontational role. Video analytics, license plate recognition, exception reporting and centralized intelligence teams can increasingly document activity without requiring store associates to become directly involved.

The merchandise stolen during an organized theft can be replaced.

For retailers confronting the problem repeatedly, protecting the employees standing between the sales floor and the exit may prove just as important.

Gift Card Fraud Goes Organized
Gift card fraud evolves into organized retail theft
Gift card fraud is becoming an increasingly sophisticated form of organized retail theft, with criminals using methods that can leave both retailers and customers with significant losses.

During a recent Washington Senate Law & Justice Committee work session in Auburn, representatives from the Washington Retail Association and the state Attorney General’s Office discussed how gift card theft is evolving. Criminals may remove gift cards from store packaging, copy barcodes, or tamper with PIN covers before returning cards to store displays. Counterfeit barcodes can also redirect funds to accounts controlled by thieves. Another emerging method, known as “ghost tapping,” uses contactless payment technology to purchase gift cards in bulk without taking cards from store shelves.

Once stolen card information is obtained, criminals can monitor balances online and quickly drain funds after cards are loaded. In one recent Washington case, two Snohomish County sisters were indicted in connection with schemes that allegedly generated more than $80,000 in gift cards.

Prosecuting these cases can be challenging. Investigators may need records from gift card issuers to establish when cards were loaded or used, and those records are not always readily available. Authorities also face difficulties identifying individuals who move stolen card information or money online.

The Washington Retail Association is developing legislation that would make tampering with gift cards chargeable regardless of whether a card has been activated. The association also supports expanding the Organized Retail Crime Association statewide and restoring $500,000 in funding that was vetoed during the previous legislative session.

The broader scale of retail theft underscores the issue. Statewide retail theft totaled an estimated $2.7 billion in 2024, according to the article. washingtonretail.org

Tech-Driven Financial Theft Surge
Boise police warn of ‘significant shift’ in financial theft. Here’s what to know
The Boise Police Organized Retail Crime Unit was notified by the loss prevention team from a business in the 10000 block of West Overland Road. Police said the business informed them that a man “conducted three separate, identical transactions at a self-checkout using the tap to pay function on a mobile device.”

Boise police said this activity was similar to other recent financial theft cases and indicated a shift in how criminals conduct such crimes. While police used to see more cases involving stealing physical credit cards, they said they now see more “highly-organized technology-driven scheme(s).”

Criminals now obtain financial data through methods like data breaches and phishing links, according to the department. Then they enter credit card information into digital wallets on their phones, allowing them to make purchases without ever obtaining victims’ credit cards. They will often travel to victims’ towns and cities, police said.

“By using payment information associated with local victims, it reduces the likelihood that financial institutions will immediately notice and decline fraudulent transactions,” Marshall Plaisted, Boise Police detective, said. “This allows suspects to make multiple successful purchases before any fraud is detected.”

Police urged Boise residents to monitor their bank and credit card accounts and report any unauthorized purchases to their bank and law enforcement. idahostatesman.com

Using Drones to Fight Crime
Birmingham police launch drone program as violent crime rates see major decline
Overall, violent crime in Birmingham is down 8.6%, and total crime has dropped by 15%. Every police precinct saw a decrease, with the South Precinct leading the way with a 26% drop in violent crime and a 23.2% drop in major property crimes.

To keep crime numbers moving in the right direction, the department is rolling out a new "drones as a first responder" program. The drones, which are piloted from the city’s Real-Time Crime Center, can fly over scenes across all precincts to help officers spot suspects, find missing people and gather information before police even arrive.

Pickett also urged local businesses to connect their security cameras to the city's Real-Time Crime Center. He mentioned a recent shooting at a McDonald's, explaining that if the business had been connected to the network, police could have instantly seen suspect descriptions and known exactly where victims were located, potentially saving lives. wvtm13.com

Detroit-area business temporarily closes after theft

Trump Says Americans Who Oppose AI Data Centers in Their Communities ‘Want to Live In Crime-Infested Squalor’

Albertsons Expands AI to Improve Retail Experience
How Albertsons Companies is reimagining retail from the inside out

Albertsons Cos. is expanding its work with OpenAI to improve the retail experience for millions of customers.

Retail runs on small decisions made at enormous scale: which products to promote, how to help an associate, what a developer should build next—and, closer to home, what’s for dinner. Grocery shopping is one of the most ordinary ways we take care of ourselves and the people around us. At Albertsons Cos., these decisions play out across more than 2,200 stores, including Albertsons®, Safeway®, Vons®, Jewel-Osco®, Shaw’s®, ACME® and Tom Thumb®, serving over 36 million customers each week.

OpenAI is working with Albertsons Cos. as the retailer continues to bring AI into everyday workflows, including ChatGPT Enterprise, as well as custom AI-powered experiences for its customers, data-driven recommendations and promotional insights built with the OpenAI API. The new Safeway experience in ChatGPT⁠(opens in a new window) brings that innovation to millions of shoppers, helping them move from a dinner idea to checkout all in ChatGPT.

Saving teams time and accelerating retail innovation

Digital shopping, store operations, fulfillment, merchandising and customer experience all depend on systems that teams continually build, test and improve. Albertsons Cos. is expanding its use of AI across the organization to help teams navigate complexity, accelerate workflows and move promising ideas toward production faster. The work connects the technology behind a shopping trip to practical decisions: which products to promote, how to explain a recommendation and how to help customers find ingredients for dinner.

That rollout is part of a broader investment in how work gets done. Through ChatGPT Enterprise and other AI-powered tools, select teams are exploring new ways to streamline work, improve decision-making and identify practices that can scale across the organization. openai.com

CEOs Unite Against AI Threats
Who's who of CEOs join group to protect critical infrastructure from AI
The Alliance for Critical Infrastructure, a recently formed CEO-led coalition, has added dozens of new members and will focus on preparedness. Why it matters: Growing concern about the prospect of AI-powered attacks on public infrastructure, financial institutions and essential businesses is fueling momentum for action.

Citi CEO Fraser, one of the new ACI board members, tells Axios that the group's wide-ranging membership represents an acknowledgment of the gravity of the challenge in an "incredibly interconnected" world.

"We can see that AI creates enormous opportunity to improve people's lives, help the economy grow, and there's a tremendous amount of upside," Fraser said in an interview. "But in capturing that, we also have to accept the responsibility that comes with it."

ACI will be poised to coordinate on disaster prevention and reaction.

"I don't want to get the phone call at 10pm on a Friday night — just usually when the bad things come in for you — and then at 10:01, we're kind of scrambling to go, 'Okay, we better put a playbook together. Who's going to call whom? What are we going to do?'" Fraser said.

"The quicker that we can be acting together, the faster we can be stopping something and then getting different systems reactivated and restored again."

Fraser acknowledged that the new AI tools "are incredibly powerful models" and "they are discovering vulnerabilities that weren't known before," so "there is a race to get those vulnerabilities identified and patched." axios.com

Seasonal Retail Hiring to Drop
Holiday hiring is getting ‘smaller and more surgical’

Many of the biggest U.S. companies are staying quiet about their Q4 plans amid uneasy consumer confidence reports and shifting staffing models.

Seasonal U.S. retail hiring is expected to fall 2.5% year over year to about 450,000 new jobs added in Q4, down from 461,500 jobs added in the last quarter of 2025, according to new predictive data from Challenger, Gray & Christmas.

The report said “only a handful of companies” were publicizing their 2026 headcount plans so far, and that the “pattern of quieter announcements suggests retailers are again planning to lean on existing staff and on-demand pools rather than committing to large seasonal waves this early.”

In 2025, seasonal retail hiring posted its smallest seasonal gain since 2008, falling 15% below the 543,100 jobs added in Q4 2024, according to Challenger’s analysis of Bureau of Labor Statistics data. retaildive.com

Walmart Rolls Out Light-Up Digital Shelf Labels
Walmart is rolling out light-up digital shelf labels to a broader array of its stores following a successful pilot program. The Shop to Light feature will allow shoppers to use an app to flash the light labelling a desired product. Further, Pick to Light and Stock to Light will feature similar functionality aimed at improving the efficiency of the retailer's frontline staff. retailwire.com

The running list of major retail bankruptcies
In recent months, QVC exited bankruptcy and Sleep Number went through with its Chapter 11 plan to merge with Canadian company Sleep Country.

Walgreens Owner Nears Deal to Sell British Pharmacy Chain Boots
Sycamore Partners is in talks with billionaire Weston family about deal valued at roughly $9 billion, including debt

Barnes & Noble Education shutters 68 locations

Kroger Finds Human-Focused Ads Outperform Ads About Products, Shopping

US Consumer Confidence Plummets in September to Notable Low

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Police departments have changed how they answer alarms. Verified and no-response ordinances mean an unverified signal can sit at the bottom of the dispatch queue or draw no response at all. For an operator with sites across hundreds of jurisdictions, each with its own fine schedule, that turns into recurring penalties and slower answers when something real happens.

Multi-site risk leaders now carry two problems at once. They have to keep police responding where ordinances have raised the bar, and they have to get evidence out of their video systems fast enough to matter for an investigation. The two rarely get solved together.

Brian New leads risk management and asset protection for Banfield Pet Hospital, where he oversees security across more than 1,000 locations. In this session he shares what actually works at that scale: keeping police responsive where ordinances now demand verification, and turning an underused video system into a dependable investigations tool. Josh Dempsey, Interface VP of Sales brings the view across Interface’s multi-site customer base, including what changes when a site goes dark and when the exterior becomes the exposure. A moderated discussion will draw out the operational details and the results behind each.

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Cyber Risk Inside Security Systems
When the Security System Becomes the Cyber Risk

By the D&D Daily staff

Retailers have spent years connecting more of their physical security infrastructure to the network. Video surveillance, access control, analytics, sensors and other systems can now be remotely managed, integrated and increasingly tied into broader technology platforms.

But every connected security device also becomes another potential cyber entry point.

That convergence is creating a challenge for Loss Prevention and Asset Protection teams. A security camera may primarily exist to investigate theft or monitor a store, but once connected to the network, it also becomes an endpoint that must be secured, updated and monitored.

Recent industry research suggests the gap is becoming harder to ignore. A 2026 survey of physical and cybersecurity professionals found 32% said their physical access control systems lacked essential cybersecurity features, while 74% said aligning physical access systems with IT cybersecurity requirements was becoming more complex.

The concern isn't limited to access control.

The Cybersecurity and Infrastructure Security Agency has specifically identified security cameras among the connected devices that can contain default credentials. CISA has also warned that insufficient network segmentation can allow an attacker who compromises one resource to move laterally into other systems.

For retailers, that turns physical security technology into a shared responsibility between AP, IT and cybersecurity.

A device installed to reduce one form of risk shouldn't quietly introduce another. Retailers increasingly need to know which security devices are connected, whether default credentials have been changed, who has administrative access, how firmware and software updates are handled and whether those devices are appropriately separated from more sensitive systems.

The issue could become even more important as retailers expand AI-powered video analytics and cloud-based security platforms. Physical security infrastructure is becoming more capable, but also more interconnected.

For AP leaders, cybersecurity therefore isn't necessarily somebody else's problem anymore. Protecting the store increasingly means protecting the technology that protects the store.

AI's Impact on SOCs
SOC staffers generally pleased with AI’s impact, but worries remain

AI is changing how security operations centers (SOCs) work, making it easier for some to develop new skills while hampering others’ professional development

One of the biggest questions about AI’s use in cybersecurity is how it will affect workforce development and career advancement for security professionals. Swimlane’s report, which is based on a survey of 500 security workers in the U.S. and the U.K. between August and September, offers a clue as to how those and other trends are unfolding.

Nearly two-thirds (62%) of workers said AI was helping them develop their cybersecurity skills, and 92% of those workers said their job satisfaction had improved. At the same time, 24% of workers said AI was limiting their ability to enhance their skills. But even among that group, 91% reported higher job satisfaction because of AI’s integration into their workflows. With other research showing that burnout is prompting many cybersecurity workers to consider leaving their jobs, AI’s ability to reduce workloads could be a major boon to security teams.

As AI becomes more capable of performing repetitive tasks and analyzing large quantities of data, cybersecurity professionals worry that SOC jobs will start disappearing. Almost half (47%) of respondents predicted that SOC analyst careers would be harder to get in the future, as companies automate practices that can be performed more cheaply by machines.

More than four in 10 respondents said AI had reduced the amount of time they spent investigating known threat patterns, while roughly one-third said it had sped up the process of creating remediation recommendations and a similar share said it had saved them time while reviewing and triaging alerts.

But those repetitive tasks are only part of what happens inside a SOC, and AI still struggles to supplant human judgment. Roughly half of respondents said they were more likely to trust their instincts over an AI’s output when the AI’s recommendation conflicted with the available evidence. Roughly one in five respondents said their biggest worry about AI’s integration into the SOC was that their team would become overly reliant on the AI’s recommendations. cybersecuritydive.com

State-linked actor targets US AI policy experts in credential phishing campaigns
The China-linked espionage attacks were designed to gain insight into the country’s strategy and regulatory environment.

16-year-old suspected leader of KillSec ransomware group arrested

Pentagon breach exposes personal data of more than 3 million people

Counterfeit Battle Moves Online
The Counterfeit Problem Has Gone Digital

By the D&D Daily staff

For retailers, counterfeit merchandise is no longer primarily a problem found on street corners, flea markets or questionable storefronts. Increasingly, the battle is taking place online.

The enormous growth of e-commerce and third-party marketplaces has given legitimate brands access to millions of customers. But the same infrastructure can also give counterfeiters an efficient way to reach consumers, often while hiding behind temporary seller accounts, misleading product descriptions and stolen brand imagery.

That creates a different challenge for retail loss prevention and asset protection teams.

Unlike traditional retail theft, there may be no store, physical suspect or single incident to investigate. A counterfeit operation can involve manufacturers, distributors, online sellers and fulfillment networks spread across multiple states or countries. When one listing disappears, another seller can potentially take its place.

The impact goes beyond the lost sale.

Counterfeit products can damage consumer trust when shoppers believe they're purchasing legitimate merchandise. They can also create safety concerns when fake electronics, cosmetics, batteries, toys or other products fail to meet the standards of the brands they're impersonating.

That has pushed brand protection increasingly into the digital world. Retailers and manufacturers are using marketplace monitoring, automated image and text detection, test purchases and data analysis to identify suspicious listings and connect seemingly unrelated sellers. Investigators can look for patterns involving pricing, product photos, seller information, shipping locations and repeated account activity.

The issue also demonstrates how much the responsibilities of modern retail protection teams have expanded.

For years, the industry's attention centered heavily on protecting merchandise inside stores and throughout the supply chain. Those responsibilities aren't disappearing. But protecting a brand today can also mean tracking the digital marketplace where stolen intellectual property and counterfeit merchandise can reach consumers without ever entering a retailer's physical location.

For AP and brand protection teams, the storefront they're protecting is increasingly virtual.

Smart Glasses for Amazon Delivery Drivers
Amazon’s delivery driver smart glasses will reportedly take photos ‘almost constantly’

Amazon doesn’t have much to say about privacy when it comes to drivers wearing camera-equipped smart glasses.

Amazon deliveries could soon come with a new catch: the delivery driver’s smart glasses will be snapping photos of anything they see while they’re in use, including people and private property. Bloomberg reports that the glasses could take “several thousand captures in a single driver’s typical shift,” which Amazon plans to upload to its AI Wellspring platform. When asked if customers will be able to opt-out of this, Amazon’s Viraj Chatterjee told Bloomberg, “We haven’t thought about that.”

Chatterjee claimed Amazon’s only using the data from the glasses to “enhance the delivery process,” adding, “The intent has never been stuff like surveillance.” The impact of surveillance tech won’t be new to Amazon’s delivery drivers, who have had AI cameras watching in their vehicles and complained about it failing to register secured seat belts, or forcing them to pull over to take a sip of coffee, or having footage from the cameras leaked online. theverge.com

Numerator: Almost two-in-three U.S. shoppers considering Prime Big Deal Days

Meta’s Muse Is Taking Aim at E-Commerce, But Amazon Isn’t Playing Along

Columbus, OH: CPD looking for suspect accused of $34K retail theft in Polaris
Columbus police are asking for the public’s help identifying a man accused of stealing more than $30,000 worth of merchandise from a business in Polaris. Investigators said an unknown male entered a business in the 1500 block of Polaris Parkway and left without paying for merchandise valued at $34,000. abc6onyourside.com

New Castle County, DE: State police say Smyrna man targeted retailers more than 25 times after failing to return to DOC supervision
A Smyrna man who failed to return to Delaware Department of Correction facility after leaving on an employment pass has been charged in a monthlong retail theft spree that state police say cost New Castle County businesses more than $48,000 in stolen merchandise. Delaware State Police arrested Steven Pozzie, 40, following an investigation into more than 25 reported thefts at stores including Home Depot, Walmart, Lowe’s, Target, Kohl’s, Acme and Harbor Freight. delawarelive.com

Camarillo, CA: Cops Bust Retail Theft Ring with $16,000 in Stolen Perfume

Redmond, OR: Drones spot burglary suspect hiding in brush after Redmond farm store theft

Columbus, OH: CPD shoplifting initiative leads to 37 arrests, 91 cases cleared or warrant issued

Fayetteville, NC: Thieves smash into Fayetteville's Hawley's Bicycle World, steal $5K in bikes

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Shootings & Deaths

Fresno, CA: Man turns himself in after fatal shooting outside Fresno liquor store, another man wanted
A suspect has turned himself in to authorities following a deadly shooting last week outside a liquor store in Fresno, while a second suspect remains at large on a murder charge. The shooting happened Thursday around 10:30 p.m. in the parking lot of Bulldog Liquor at Shaw and Fresno avenues. Police responded to a ShotSpotter activation and found a man identified as 25-year-old Muhammad Muhtaraam-Conley suffering from a gunshot wound to his upper body. He was taken to the hospital, where he was pronounced dead. Initial investigations show there was a fight just before the shooting. kmph.com

Oak Brook, IL: Update: Oak Brook police identify man killed in Oakbrook Center mall shooting; 3 suspects in custody
Oak Brook police have identified the man killed in a shooting at Oakbrook Center as 28-year-old Justin Hill of Dolton. A woman who was injured in the shooting remained hospitalized Thursday night. The mall has returned to normal operations, though some shoppers said the incident has heightened concerns about safety. Police said the shooting happened Wednesday afternoon after an altercation between two groups in separate vehicles in the parking lot near the LL Bean store. Authorities said shots were fired during the confrontation, killing Hill and injuring a woman. According to police, three suspects who were in one of the vehicles involved fled the scene. Investigators said license plate readers helped officers quickly locate and arrest the suspects near Oakbrook Terrace. Shoppers at the mall said they are grateful for the technology used to help solve crimes. abc7chicago.com

Robberies, Incidents & Thefts

New Jersey, DOJ: Six face federal charges in 3 New Jersey jewelry store smash-and-grabs
Six people face federal charges in three New Jersey jewelry store “smash and grab” robberies. There has been an increase in these robberies since the beginning of 2025 across the state, according to U.S. Attorney for New Jersey Robert Frazer. In most robberies of this type, thieves enter a store, sometimes with customers and employees present, and use hammers and other tools to smash display cases. They grab whatever is inside and take off in less than five minutes. In some cases, the robbers get away with thousands of dollars worth of merchandise. The six were charged in connection with robberies at stores in Paterson on May 14, 2025, Union City on March 7, 2026, and Wayne on June 16, 2026. In all three, the same basic technique was used by the robbers. All were charged with Hobbs Act robbery, a federal law that prohibits “actual or attempted robbery or extortion affecting interstate or foreign commerce ‘in any way or degree.’” nj1015.com

Burlington, NC: Trading card shop has message to 'dummies' who broke in, stole empty cases, binders

Lumberton, NC: 3 arrested after string of armed robberies in Lumberton

Leland NC: Armed man arrested after domestic dispute at Leland Walmart

Winston-Salem Gunman Gets 35 Years for 2019 Convenience Store Robbery

• Antiques – Red Wing, MN – Burglary
• Bicycle - Fayetteville, NC - Burglary
• C-Store – Shelton, CT – Armed Robbery
• C-Store – Pasadena, CA – Armed Robbery
• C-Store – Indianapolis, IN – Armed Robbery
• C-Store – Atlanta, GA – Armed Robbery
• C-Store – Raleigh, NC – Armed Robbery
• Collectables - Burlington, NC - Burglary
• Dollar – Polk County, FL – Robbery
• Gaming – Campbell County, VA – Armed Robbery
• Hotel – Shreveport, LA – Armed Robbery
• Hotel – Louisville, KY – Robbery
• Jewelry - Columbus, OH – Robbery
• Liquor- Fresno, CA – Armed Robbery / Vict killed
• Restaurant – San Diego, CA – Burglary
• Restaurant – Kent, WA – Burglary
• Restaurant – Kent, WA – Burglary
• Thrift – Bakersfield, CA – Burglary

Daily Totals:
• 12 robberies
• 6 burglaries
• 1 shooting
• 1 killed

Click map to enlarge

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