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The D&D Daily Mobile Edition
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9/16/26 D-Ddaily.net
 

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The U.S. Crime Surge
The Retail Impact


Beyond Store Theft
Retail Crime Is Moving Beyond the Store
The stereotypical retail crime event begins and ends inside a store. Increasingly, the real investigation may stretch far beyond it.

NRF's latest research found organized retail crime continuing to evolve across multiple methods, including cargo and supply chain theft, gift card fraud, loyalty fraud and phone scams. The organization says ORC groups operate across physical and online environments and can move products and profits beyond U.S. borders.

The trend illustrates how organized retail crime can exploit the entire retail ecosystem rather than a single location.

A retailer's assets exist on trucks, inside distribution centers, in digital accounts, on gift cards and throughout increasingly complex supply chains. Each creates a potential point of attack.

Organized groups can also operate across jurisdictions, creating investigative challenges that individual stores or local police departments aren't necessarily equipped to see on their own.

That's one reason collaboration has become central to the industry's ORC strategy. Store-level incident reporting remains important, but the real value often comes when information from multiple events is connected.

A theft in one city may appear routine until investigators discover similar activity elsewhere. Merchandise recovered hundreds of miles away may provide intelligence about an operation that no single jurisdiction could identify independently.

The expansion of retail crime also has implications for how companies structure their asset protection teams.

Traditional store investigations remain essential, but organizations increasingly need expertise involving intelligence, supply chains, digital fraud and external partnerships.

It also means that a successful theft-prevention strategy cannot be evaluated solely by what happens inside the four walls of a store.

A retailer could reduce one category of loss while organized groups adapt and attack another part of the business.

The physical store isn't becoming less important. It's becoming one node in a much larger network of potential retail loss.

For AP departments, understanding that network may be one of the defining challenges of modern organized retail crime investigations. nrf.com


Fast food chains are making a major shift in customer service amid complaints of a ‘lonely and disconnected’ store experience

Fast-food chains are going old school with an innovative customer service update: human cashiers.

The push for touch-screen kiosks, mobile app deals, and digital ordering has been sweeping across favorite fast-food chains for years.

McDonald’s, Burger King and Starbucks have all offered exclusive in-app promotions to nudge customers online, while installing self-service kiosks in place of traditional counter service. But after facing customer frustration and growing demand for personal service, these chains are beginning to backtrack.

Self-pay kiosks have been a deterrent for some customers, whether it be price surges at Shake Shack or forced tipping at Popeyes.

Multiple chains are now launching programs and messaging that emphasize customer service and traditional hospitality, reversing course after years of prioritizing tech-infused automation.

Just two years ago, McDonald’s rolled out advanced digital kiosks designed to reduce reliance on human cashiers. Now, the company has announced its “Make it Golden” initiative to retrain two million global employees on customer service skills.

The fast-food giant also plans to issue more customer service evaluations to pinpoint areas needing hospitality improvements. McDonald’s isn’t scrapping kiosks entirely but wants to strike a balance, so an employee is always on hand for customers who prefer human interaction.

Starbucks and Burger King are similarly refocusing on the customer experience, according to the Wall Street Journal. Burger King is redesigning its restaurants to place ordering kiosks alongside walls rather than directly in front of the lobby entrance where patrons typically queue up.

Burger King President Tom Curtis said the company wants to cater to guests seeking a friendly face—even though Burger King’s CEO claimed in 2023 that digital kiosks eliminate “stressful interactions” at counter registers, according to Business Insider.

Meanwhile, Starbucks is pouring $1 billion into a comprehensive storewide makeover in an effort to attract guests who feel “lonely and disconnected.” Over the past nine months, 1,000 locations have received updates featuring upholstered leather seating, rugs, bookshelves, houseplants, ceramics, curtains, mirrors, and fresh paint.

The coffee giant has added 25,000 extra seats and additional power outlets to encourage patrons to stay, reinforcing the coffeehouse as a traditional “third place” between home and work.

They’ve also worked to bring back personalized cup messages, buying around 200,000 Sharpies to bring cup messages back. nypost.com



State Rep. Ghanbari named Ohio's Retail Crime Fighter of the Year

State Representative Haraz N. Ghanbari (R-Perrysburg) was honored by the Ohio Council of Retail Merchants with its inaugural Retail Crime Fighter of the Year Award for his leadership in passing the FORCE Act and strengthening Ohio’s response to organized retail crime. Ghanbari joined representatives from the Ohio Attorney General’s Office and Walgreens for a panel discussion examining the FORCE Act and its implementation. Other summit sessions focused on statutory updates, real-world organized retail crime cases, intelligence sharing, emerging technology and the development of specialized investigative units. ohiohouse.gov



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Inventory Accuracy is Critical
Inventory Accuracy Is Becoming an LP Priority

By the D&D Daily staff

A customer finds an item online, sees that a nearby store has it available and drives across town to buy it. The shelf is empty. The system says otherwise.

That scenario is often viewed as a customer experience or inventory-management problem. It also represents something fundamental to loss prevention: The retailer doesn't know exactly where an asset is.

Inventory accuracy has become increasingly important as physical stores double as fulfillment centers for digital orders.

Buy-online-pickup-in-store, ship-from-store and same-day fulfillment all depend on inventory systems accurately reflecting what's physically available.

When they don't, the consequences multiply.

Employees waste time searching for merchandise that isn't there. Digital orders can be canceled. Customers encounter out-of-stocks despite systems indicating availability. Replenishment decisions can be based on incorrect information.

Loss prevention has a natural role in addressing those discrepancies because determining why physical and recorded inventory don't match has always been central to the profession. The cause may be theft.

But it could also be receiving errors, incorrect product movement, mis-scans, damages, returns, inaccurate adjustments or other process failures. That makes inventory accuracy an unusually useful bridge between AP and operations.

Rather than waiting until a physical inventory reveals the size of a discrepancy, retailers can increasingly use data to identify unusual patterns earlier and investigate why they are occurring.

That distinction matters. Knowing that inventory is missing tells the business what happened to the number. Understanding why it went missing creates an opportunity to prevent the next discrepancy.

Omnichannel retail has raised the stakes because inventory records are increasingly visible to customers in real time. What once might have remained an internal accounting problem can now directly affect a customer's purchasing decision.

Inventory accuracy is therefore no longer simply about knowing how much merchandise was lost. Increasingly, it's about ensuring retailers can confidently sell the merchandise they still have.


 


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Sloth Lock and Fixture Security Additions Help Retailers Protect High-Risk Merchandise


The New Reality of Retail Theft

Today's retailers face a difficult balancing act. Excessive security can cause friction and frustrate shoppers, while insufficient protection can lead to unacceptable shrink levels. Organized retail crime (ORC), grab-and-run incidents, and opportunistic theft have forced retailers to seek solutions that secure products while preserving open merchandising strategies that drive sales.

One of the most effective approaches is combining merchandise protection with fixture-level security. CIS Security Solutions has developed a strategy that addresses both challenges through its Sloth Lock and a range of other fixture additions designed to allow both accessibility and security, as well as appearance.

Meet the Sloth Lock

The Sloth Lock is simple, yet highly effective. It slows down unauthorized product removal from retail displays by locking onto the rack and tethering the item. The rack lock is engineered as part of the alarm top, which is used with several styles of the CIS alarming tethers.

The Sloth Lock advantages:

  • Discourages opportunistic theft attempts.

  • Creates a visible deterrent effect.

  • Gives associates more opportunities to engage customers.

  • Supports open merchandising without requiring products to be locked away.

Beyond the Product: Securing the Fixture

While merchandise protection devices receive most of the attention, thieves often exploit the fixture itself. Displays, hooks, pegboards, and merchandising hardware can become vulnerabilities when not adequately secured.

Recognizing this challenge, CIS Security Solutions offers a variety of fixture additions that enhance overall display security, such as the Boot, the H-Run Flex, the Sleeve, and the new Echo system.

Layered Protection Delivers Better Results

Loss prevention professionals understand that no single solution stops theft. Operations and Merchandising want aesthetics and sales. The most successful retail security programs use layered protection strategies to satisfy everyone.

The combination of using the Sloth Lock or other fixture additions combined with the tethers supports this philosophy by:

  • Delaying unauthorized product removal.

  • Increasing offender visibility.

  • Preserving customer engagement.

  • Supporting associate intervention opportunities.

  • Reducing shrink without sacrificing sales.

Security That Supports the Shopping Experience

Solutions that effectively slow theft while keeping products accessible are important.

The Sloth Lock proves thoughtful security design can support Asset Protection objectives and Operations/Merchandising goals. Retailers can create a more secure environment while continuing to offer the open, interactive shopping experiences customers expect and want.

For more information contact info@cisssinc.com or 772-287-7999

www.cisssinc.com

 

 
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In Memoriam

Curtis Alan Bridges

Curtis Alan Bridges

Dec 8, 1946 — Sep 12, 2026

I'm saddened to report that Curtis Bridges, one of our long time Loss Prevention Industry leaders has passed away. Curtis Alan Bridges, born December 8, 1946, in Detroit, Michigan, passed away in Wellington, CO on September 12, 2026. Curtis lived a life of dedication in his both his personal life and professional endeavors. Curtis graduated from Eastern Michigan University and later received his Master's in Business Administration.

Answering the call to serve his community as a Police Officer, first in Detroit, Michigan and later in Lakewood, Colorado, his commitment to protecting others extended into Loss Prevention, where he served as a Director/ Vice President of Denver Dry Goods, Pace Membership Warehouse, Kmart and American Coin. At the same time, balancing a passion of raising and showcasing his love for Clydesdale horses. Throughout his career, Curtis was known for his dedication to law enforcement, his business sense, his love for horses and a strong personality, while sharing many stories with us all along the way.

Curtis is now reunited with his beloved wife, Kathy Bridges. He leaves behind two sons and numerous grandchildren, all of whom will greatly miss his stories, love, support and advice.

I had the honor to work for many years as a DLPM for Curtis at Pace Membership Warehouse (Div of Kmart). Many people say that you can measure the impact of a person if you remember the first time you met…with Curtis you just remember Everything. Curtis was a Loss Prevention Professional…everyone on our Team of 15 had a Bachelor degree, that was not common at the time. Along with your Loss Prevention duties, you were required to take and pass the ASIS CPP exam… it was part of your annual review to maintain membership and certifications. Curtis was most proud of winning (several times) Best Department within the Organization, voted on my store managers, field operations/ HR and corporate office personnel.

Curtis did not want the Loss Prevention department to be siloed, being part of Store Operation and knowing your sales, inventory and shrink numbers was the key to being more than just an investigator. As Sam’s Club took over Pace…The department fractured into 15 folks going in different directions… Like a Great Coaching Tree, Curtis sent a group of LP Professionals out into the world, many went on to Director / VP roles.

God Speed buddy, you were one of the best!
     Gordon

 


Vulnerability Risk
Software Vulnerabilities Have Become the Front Door
For years, cybersecurity awareness campaigns have taught employees to watch for suspicious emails and protect their passwords. Attackers haven't abandoned those methods. But they're increasingly finding another way in.

Verizon's 2026 Data Breach Investigations Report found 31% of breaches now begin with exploitation of software vulnerabilities, overtaking stolen credentials as the leading initial access vector. Across the broader breach dataset, vulnerability exploitation appeared in 32% of breaches, roughly double the prior year's share.

Retail faces an even sharper version of the problem.

In Verizon's retail-specific findings, exploitation of vulnerabilities accounted for 42% of initial access in confirmed breaches, compared with 14% for credential abuse and 9% for phishing.

The findings put renewed attention on one of cybersecurity's least glamorous disciplines: patching. Retail environments can make that particularly complicated.

Large retailers may operate enormous technology footprints encompassing stores, distribution facilities, corporate offices, cloud services, e-commerce platforms and third-party applications.

Identifying a vulnerability is only the beginning. Teams must determine where affected systems exist, evaluate risk, test changes and deploy fixes without unnecessarily disrupting operations.

And the clock is running while they do it. The growing importance of vulnerability exploitation also demonstrates why cybersecurity cannot rely solely on employee awareness.

Training remains essential, particularly against phishing and social engineering. But even the most security-conscious associate cannot prevent an attacker from exploiting an exposed, unpatched system.

Retail cyber defense therefore increasingly requires multiple layers: strong identity controls, employee education, network visibility, vulnerability management and the ability to identify unusual activity after an attacker gets inside.

The fundamentals may sound less exciting than the latest cybersecurity technology. But attackers don't need an exotic method when an existing weakness still works.

There is no single front door to a modern retailer. That's precisely the problem. verizon.com

 


 


 


Checkout Friction
The Hidden Cost of Frictionless E-Commerce
Online retailers have spent years removing friction from shopping. Fewer clicks. Faster checkout. Easier account creation. Faster refunds.

Every unnecessary step removed from the customer journey can improve the experience. Unfortunately, some of those same conveniences can make life easier for fraudsters. That tension is becoming increasingly apparent as retailers attempt to distinguish between legitimate customers who expect speed and bad actors who benefit from it.

NRF's updated Retail Fraud Taxonomy describes modern fraud actors using automation and anonymity tools while operating across physical and digital retail environments. The challenge for retailers isn't simply adding more controls.

It's deciding where controls belong.

Requiring every shopper to jump through additional verification steps may reduce certain risks while simultaneously creating frustration for legitimate customers. Making refunds universally slower may discourage abuse but punish a retailer's best customers along with fraudsters.

The alternative is increasingly risk-based friction.

A familiar customer making an ordinary purchase from a recognized device may require very little additional scrutiny. A transaction containing multiple unusual characteristics may justify additional authentication or review.

The same philosophy can extend through the customer lifecycle, from account creation and checkout to delivery and returns.

Returns demonstrate how delicate that balance can be. NRF and Happy Returns found 82% of consumers consider free returns important when shopping online and 76% are more likely to choose a return option offering an instant refund or exchange. Yet 9% of all returns are estimated to be fraudulent.

That turns fraud prevention into something more sophisticated than a binary decision to approve or reject a transaction. It becomes an exercise in deciding when additional friction is worth the cost. The goal isn't a frictionless environment at any cost.

It's maintaining a low-friction experience for trustworthy customers while introducing enough resistance at the right moments to make abuse more difficult and less profitable. nrf.com

 

 

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Kent, WA: 4 Suspects Ram Minivan Into Kent, WA, Jewelry Store, Rob it at Machete-Point.

Four suspects are being sought after a stolen minivan was driven into a jewelry store in Kent, WA, and thieves made off with an undisclosed amount of merchandise, KOMO News reported. Police responded to Taj Jewelers just after 2:30 p.m. on Saturday. According to investigators, the four suspects, wearing Tyvek protective suits and gloves, drove a Toyota Sienna minivan into the storefront, then rushed inside armed with clubs and machetes to smash display cases and steal jewelry. Police did not immediately have the total value of the stolen goods available. The suspects fled in a second stolen vehicle, a Hyundai Tucson. At least one jewelry store employee sustained minor injuries after being assaulted by one of the suspects, police told KOMO news. instoremag.com


Memphis, TN: Update: Olive Branch Man Among 12 Indicted in $2 Million Nike Cargo Theft Ring in Memphis

Federal authorities have indicted 12 people in an alleged cargo theft conspiracy that targeted Nike’s logistics center in Memphis, and one of the defendants is from Olive Branch. Michael Perkins, 40, of Olive Branch, Mississippi, was among the 12 named in a federal grand jury indictment returned May 21, charging all of them with conspiracy to commit interstate transportation of stolen property. The case is before U.S. District Judge Thomas L. Parker in the Western District of Tennessee. Prosecutors say the group stole at least $2 million in Nike merchandise between July 2021 and June 2024. According to court records, Nike employees involved in the scheme identified high-value shoe cartons inside the warehouse and attached unauthorized UPS shipping labels that redirected the shipments to addresses across the country instead of their intended destinations. Roughly 3,119 UPS labels were successfully used during the operation, with destinations including California, Wisconsin and Indiana.

The investigation was led by the FBI’s Cargo Theft Task Force with assistance from FBI field offices in Chicago and Los Angeles. One of the highest-profile defendants is Bereket Abraham, 39, of Los Angeles — co-founder of the popular sneaker retailer CoolKicks — who prosecutors allege helped create fraudulent UPS shipping labels to move the stolen merchandise. desotocountynews.com


Hemet, CA: Hemet Police undercover retail-theft blitz leads to three arrests.

The Hemet Police Department’s Organized Retail Theft Unit conducted an undercover retail theft “blitz” on Saturday, Sept. 5, 2026, at JCPenney and Harbor Freight, police said. The operation partnered with store loss-prevention personnel and investigators from the Riverside County District Attorney’s Office, according to a Sept. 12 Hemet PD release. Undercover officers and retail staff worked in and around the stores identifying and apprehending people engaged in theft-related crimes, police wrote. Three suspects were arrested. Charges included shoplifting, repeat theft offenses, and probation violations under Penal Code sections 490.5(a), 666.1(a), and 1203.2(a), according to the release. The department did not name the suspects. hsjchronicle.com


Town of Barton, WI: Two Pokémon card stores hit by burglars in Washington County in one month; police search for suspect


 


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Shootings & Deaths

Miami, FL: Video shows chaotic aftermath of shooting that left 2 hurt at Wynwood restaurant.

Two men were rushed to the hospital after a shooting was reported at a Wynwood restaurant early Tuesday, according to authorities. Miami Fire Rescue said paramedics responded at 12:10 a.m. to Dukunoo Jamaican Kitchen at 316 Northwest 24th Street. Once there, they found an 18-year-old man and 23-year-old man suffering from gunshot wounds. Cellphone video captured the chaotic aftermath as people rushed to help the victims before police and paramedics arrived. One person could be seen pressing a shirt against a man's wounds. Another said he took off his own belt to control the bleeding. The men were treated and taken to Jackson Memorial Hospital's Ryder Trauma Center in serious but stable condition, fire rescue officials said. nbcmiami.com

Anderson, SC: Argument over Wendy’s drive-thru order leads to shooting in Anderson.

An incident report from the Anderson Police Department states that a woman was arrested in connection with a late-night shooting at a Wendy’s restaurant.

Officers responded to the Wendy’s on E. Greenville Street around 10:31 p.m. on Monday for an attempted murder call. When officers arrived, the report states that the suspect had already left the scene. In the report, the suspect was identified as 46-year-old Lekisher Armelin. She faces charges of attempted murder and aggravated assault. According to the report, the complainant and a witness at the scene told officers that Armelin and the victim got into an argument over a drive-thru order.

According to the report, the argument escalated into a physical altercation in the parking lot. Investigators reviewed surveillance footage showing the physical confrontation and the suspect firing a single shot. foxcarolina.com

Aurora, CO: Shooting at Aurora convenience store Monday leaves two women seriously injured

 


Robberies, Incidents & Thefts

Cincinnati, OH: Suspect accused of stealing merchandise from Paycor Stadium.

A man is accused of stealing from Paycor Stadium the day after the Bengals home opener. Joshua Griffin is accused of taking several mini-helmets, hats, ponchos and footballs worth at least $1,000 Monday. They were for sale at Paycor Stadium. Police say Griffin still had the items when they rolled up. He faces a theft charge and did not have to post a monetary bond to get out of jail. dayton247now.com


Kona, HI: Police Arrest and Charge Three Individuals in Connection With a Series of Thefts in Kona


Baraboo, WI: Madison Man Sentenced to 20 Years for Baraboo Cash Store Armed Robbery


 

 

Daily Totals:
• 17 robberies
• 7 burglaries
• 0 shooting
• 0 killed




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Every conference seems to introduce "the next big thing." What people don't see are the years of product revisions, failed pilots, skeptical customers, and founders wondering if they should keep going. Persistence isn't glamorous. It's just surprisingly common among the companies that survive.


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