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5/9/25

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Don Willis named Senior Director - Asset Protection for Walmart

Before being named Senior Director - Asset Protection for Walmart, he served as Director - Finance Technology for Walmart Global Tech. Prior to that, he served as Director of Ethics for Tyson Foods for more than four years. Earlier in his career, he spent more than 34 years with Walmart in various roles, including Senior Director - Responsible Sourcing Investigations, Director - Global Investigations/Security, Senior Director - Global Asset Protection/Security and more. He also served as a Captain in the U.S. Marine Corps for 13 years. Congratulations, Don!

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Inventory challenges are complex, affecting every part of your operations - from shrink and fraud to efficiency and customer satisfaction. Shrink isn’t always obvious; it hides in small, overlooked spots where traditional systems miss it. That’s why you need visibility into every aspect of your business to fully grasp and tackle your losses. Our suite of inventory modules - Physical Inventory, Inventory Adjustments, Expiring Inventory, and RFID - gives you that visibility, transforming scattered data into clear, actionable insights.

What you’ll learn:

Spotting Shrink Through Inventory Adjustments: Gain firsthand insights from Karen Walls, Manager of Asset Protection at DSW, as she discusses how the Inventory Adjustments Module has been instrumental in identifying patterns of shrink, uncovering internal fraud, and streamlining inventory accuracy.
Optimizing Inventory Accuracy: Discover how the Physical Inventory Module consolidates data for improved accuracy and provides a strong foundation for all inventory reporting, ensuring a consistent and accurate investigation.
Managing Expiring Inventory Proactively: Learn how the Expiring Inventory Module provides visibility into at-risk inventory, helping businesses reduce waste and maximize profitability. For retailers, learn how tracking trend-specific or season-specific stock can help determine and prevent loss associated with these cycles.
Embracing RFID for Future-Ready Inventory Management: Explore the capabilities of the RFID Module in providing precise tracking of product movements, monitoring shrink trends, and enhancing operational efficiency. Understand how Agilence is prepared to support RFID data integration as adoption grows, positioning your organization at the forefront of inventory innovation.

Keneavy Krenzin, Vice President of Product Management, will explore how Agilence’s inventory modules work together to create a unified view of inventory activity, using real-world examples to illustrate their combined impact.

The U.S. Crime Surge
The Retail Impact

How Data-Driven LP Can Fight Retail Crime
Retailers Turn to Data to Strengthen Loss Prevention and Combat Crime

By the D&D Daily

As retail crime continues to rise, businesses are increasingly relying on data to enhance loss prevention strategies and reduce financial losses. Organized retail crime (ORC) and theft cost the industry billions each year, driving companies to explore more advanced and data-driven approaches to protect their bottom lines.

Data-Driven Loss Prevention Strategies

Retailers are integrating sophisticated data analytics into their loss prevention efforts to better identify, prevent, and respond to theft. By analyzing transaction data, security footage, and in-store movement, companies can pinpoint high-risk locations and times for theft. This proactive approach helps businesses identify patterns and adjust their security measures accordingly.

For example, many retailers now use point-of-sale (POS) data to flag suspicious transactions, such as high-dollar returns without receipts or multiple gift card purchases. These insights can then be cross-referenced with known theft indicators, like repeat offenders or unusual purchasing behavior, to prevent fraudulent activity before it escalates.

Predictive Analytics and AI in Retail Security

Artificial intelligence (AI) and machine learning are also playing a critical role in modern loss prevention. These technologies can analyze vast amounts of data from security cameras, inventory systems, and sales records in real time, detecting anomalies that might indicate theft. Some systems can even use facial recognition to identify known shoplifters as they enter a store, alerting staff to potential threats.

Predictive analytics further enhances these efforts by forecasting when and where theft is most likely to occur based on historical data. This allows retailers to allocate security resources more effectively, reducing shrinkage and improving overall profitability.

Collaboration and Data Sharing

In addition to in-store measures, data sharing between retailers, law enforcement, and industry groups is becoming increasingly important. National databases and local crime networks enable businesses to track ORC rings and share critical information about known offenders, making it harder for criminals to target multiple locations undetected.

The Future of Data-Driven Loss Prevention

As technology advances, retailers are expected to rely even more on data to combat retail crime. From AI-driven analytics to real-time threat detection, these tools offer a powerful defense against theft and fraud, helping businesses protect their assets and maintain profitability in an increasingly challenging retail landscape.

Fighting Stolen & Abandoned Shopping Carts
San Jose approves stricter rules to combat epidemic of abandoned shopping carts
Fed up with the thousands of abandoned shopping carts dumped on city streets and in its waterways, San Jose is moving ahead with new regulations and a cart retrieval pilot program to solve the longstanding problem.

Earlier this year, the City Council voted to explore changes to the municipal code and advocate for less burdensome state rules, citing the ineffectiveness of both sets of regulations and the inability of the city to recover costs.

While a state bill addressing the issue slowly moves forward, the new local amendments will force larger retailers with at least 76 carts to either install theft prevention mechanisms or security deposit devices or enter into a cart retrieval contract that obligates the company to make weekly, proactive efforts to pick up their carts.

“I don’t think any of us ran for office or signed up for our day jobs here thinking we would be so focused on shopping cart loss prevention, but the reality is we estimate that our teams end up going out and having to pick up over 2,000 abandoned shopping carts per year across the city,” San Jose Mayor Matt Mahan said. “They are quite often on sidewalks, in the right of way, in parks and down in the creeks. I have personally fished dozens of shopping carts out of our waterways.”

San Jose is one of about 150 local jurisdictions in the state that have established rules on abandoned shopping carts.

Its original ordinance required retailers with at least 26 carts to submit a yearly plan for how they would retrieve and retain their carts, including what loss prevention measures they intended to deploy. Retailers also are required to have signage on carts that identifies the owner. Under the changes approved Tuesday, stores with 26 to 75 carts would still be required to submit plans, but they are not subject to the enhanced regulation. union-bulletin.com

'Project SHIELD' to Fight Retail Theft & Violence in Canada
Increased police presence to crack down on spiraling retail theft and violence in stores
The Saskatoon Police Service is cracking down on retail crime saying there has been a steady increase in businesses in the city experiencing a rise in prolific and violent offenders entering into stores.

Project SHIELD is intended to address situations where shoplifting is observed, weapons are present, and the threat of violence is evident towards staff, Loss Prevention Officers, security personnel and shoppers.

Wednesday and Thursday Saskatoon Police officers have a visible presence in the 200, 300, and 400 blocks of Confederation Drive. They are working alongside Loss Prevention Officers and security personnel to identify and arrest offenders for a range of crimes such as theft, robbery, weapons possession, breach charges and executing outstanding warrants.

The goal of Project SHIELD is to successfully apprehend violent and repeat offenders to reduce the risk of harm as well as mitigate financial damage incurred by businesses.

Project SHIELD coincides with the Retail Council of Canada’s “Retail Blitz” which targets retail crime across the country. The police also ask the public to help by reporting crimes and suspicious activity that you come across. cjwwradio.com

Why U.S. crime statistics are unreliable and how real-time data can help

Holes in court data makes crime tracking difficult, advocacy group says

Boosting Workplace Safety Without Slowing Down Ops
Technology is Pushing the Envelope for Safety Training

New technologies provide hands-on ways to safely train employees without slowing down operations.

Debates about the close integration between technology and workers are ongoing. However, in the training sector of the safety industry, the two are getting along just fine.

The key to this happy relationship is based on the increased processing power of emerging technologies, which enable more lifelike simulations. These simulations of job tasks help workers master the skills necessary to properly perform the job before the actual work begins, thus preventing injuries.

Pushing the envelope further, machines are being outfitted with technology that is able to determine if proper training methods are being implemented and then being able to act upon that data.

Let’s start with virtual reality, which is catching on quickly as hardware has improved and prices have decreased. Virtual reality (VR) creates a simulated three-dimensional environment that allows users to interact with it, using a headset, which makes the situation feel real. New methods of training are being adopted as both the jobs and makeup of the workforce are shifting.

Moving technology to machinery is the next step in safety training. The machinery is equipped with technology that can reinforce training by alerting operators to safety protocols. And even more importantly, the machine can take an active role if proper operating steps are not present. ehstoday.com

The Retail War Over Tariffs
Retailers are turning the trade war into a sales event

Brands beg shoppers to spend before Trump’s tariffs hit their prices

The add-to-cart callouts are widespread, and lately they’re coming with a trade war twist: buy now to beat the tariffs. Retailers and e-commerce brands have been flooding social media in recent weeks with appeals to shoppers’ well-founded fears that President Donald Trump’s import taxes will raise prices, urging them to act now before that happens.

The marketing blitz comes amid souring consumer attitudes that have already fueled a buying spree among businesses and ordinary shoppers alike. The U.S. economy shrank in the first quarter as consumers scooped up foreign goods and companies raced to stockpile materials and inventories before steeper levies hit their supply chains.

While Trump’s tariff policies have rolled out erratically for weeks, many foreign goods are already pricier than they were just months ago. Despite a series of partial walk-backs and temporary reprieves on a range of imports, key parts of the president’s trade agenda are just now kicking in.

With the costs of many foreign-made auto parts set to jump by 25% this weekend, automakers have seen vehicle sales spike by double-digits amid tariff fear-buying that they expect to peter out soon. Some dealerships are trying to keep that momentum going as long as they can. nbcnews.com

Americans Are Still Spending
Retail Sales Surge in April Amid Tariff Concerns
Retail sales grew in April as consumers moved up buying to avoid higher prices expected to come after tariffs, according to the National Retail Federation’s CNBC/NRF Retail Monitor.

Seasonally adjusted building lawn and garden sales increased in April by 2.8% over the previous month. Despite the April increase, year-over-year (non-adjusted) sales in the category were down 2.1% through April, mostly dragged down by a very soft February.

“Spending rose again in April, driven largely by consumers continuing to pull purchases forward to stay ahead of tariffs that will inevitably lead to higher prices,” says NRF president and CEO Matthew Shay. “Despite declines in confidence caused by the economic uncertainty that has come with tariffs, consumer fundamentals remain intact, supported by low unemployment, slower-but-steady income growth and solid household finances. Consumers maintain their ability to spend and have strong reasons to spend now before tariffs can drive up prices or cause shortages on store shelves.” hardwareretailing.com

'Truckers Against Trafficking'
ISCPO Announces Partnership with TAT (Truckers Against Trafficking)
Dallas, TX (May 8, 2025) – The International Supply Chain Protection Organization (ISCPO) is excited to announce its partnership with TAT (Truckers Against Trafficking). We unite with them and stand committed to engage in the fight against human trafficking. TAT is working with more than 1,390 trucking companies and organizations to train their professional drivers, including over the-road, local/final mile and in-home delivery, to recognize and report human trafficking.

Human trafficking and indentured servitude are the same as modern slavery. The ISCPO has decided to champion the effort to attack this issue, not just in the trucking side of the business, but across all aspects of the supply chain. TAT is an incredible group of talented professionals who we are honored to work with in this endeavor. iscpo.org

Crocs yanks guidance, citing trade uncertainty
The company recently joined with other footwear brands to urge the Trump administration to exempt the category from tariffs.

Rite Aid to close all of its New York stores in second bankruptcy

Target won’t be left behind as retail battle escalates in North Texas

Aritzia says no plan to raise prices as it adjusts to Trump tariffs

Will Anti-American Sentiment Hurt US Brands?

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Protos Security Whitepaper

Leveraging Law Enforcement & Security Measures to Combat ORC

Organized retail crime (ORC) poses a significant challenge to law enforcement and society as a whole. While it is well known that financial losses, public safety concerns, and broader societal impacts are all part of these issues, it is challenging to find a solution as crime rates continue to rise. The purpose of this whitepaper is to explore the role of law enforcement in combating organized retail crime. Retailers and consumers alike are negatively affected, which results in billions of dollars in losses each year. In order to effectively address this issue, law enforcement must work collaboratively with retailers and other stakeholders.

We present strategies and recommendations to enhance the fight against ORC, contributing to the protection of businesses and the safety of communities. A number of challenges associated with ORC are outlined, as well as strategies and best practices that retailers should follow to collaborate effectively with law enforcement and other stakeholders. The whitepaper also discusses solutions and strategies to combat this growing problem.

Download this whitepaper to learn more about law enforcement's vital role in creating a safer environment for society and communities while reducing organized retail crime.

Click here to download the whitepaper

Hackers Set Sights on Retail
Unexpected cyber threat in the bagging area

Hackers have their sights set on retail, with three major brands experiencing major attacks in recent weeks.

A recent spate of retail cyber attacks has highlighted growing vulnerabilities in the UK sector, with high street names including M&S, the Co-op and Harrods all affected within weeks of each other. With a host of attacks plaguing the industry, what could these cyber-attacks mean for UK retailers, and what is the industry’s best recourse to defend itself?

UK retailers processed over 48 billion payments in 2023 — a significant increase on the previous year, as cash continued to give way to cards. Nearly 90% of these payments were made by consumers.

Despite this, only 5% of luxury brand websites and 10% of commerce websites are fully protected against malicious bots, according to research from cyberfraud expert DataDome. The firm’s 2024 Global Bot Security Report found that the e-commerce and luxury sectors are at the highest risk of online fraud.

The report also found that 63.2% of retail sites lacked any bot protection, making the industry the second worst protected overall. Dr Darren Williams, CEO and founder of BlackFog, says there has been a significant rise in attacks during the first quarter of the year, with retail increasingly targeted.

“On the heels of the Marks & Spencer attack this week, the Harrods incident highlights the escalation of cyber attacks globally and the new arms race in the use of AI to target high-value entities,” he explains.

“While there is no evidence this attack was carried out by the same group, it does align with the highly tuned targeting we’ve seen this year and a 45% increase in attacks in Q1 2025.

“The attempt to gain unauthorised access to Harrods’ systems is another example of how data exfiltration is used to target and ultimately extort victims. With bad actors often remaining dormant for months — sometimes years — before launching full-scale attacks, early detection is crucial in the fight against ransomware.”

Retail is a prime target for attacks such as data mining and ransomware due to the volume of customer data processed and the high cost of operational downtime, explains Cody Barrow, former NSA cyber chief and current CEO of EclecticIQ. techinformed.com

Scattered Spider Behind Retail Cyberattacks?
Hacking Group Linked to Vegas Disruptions Suspected in Recent UK Retail Attacks
A hacking group known as Scattered Spider, which previously caused significant disruption on the Las Vegas Strip, is suspected of being behind recent cyber intrusions targeting U.K. retailers, according to reporting by The Wall Street Journal (WSJ).

London department store Harrods, along with retailers Marks & Spencer and Co-op, have reported cyber incidents in the past two weeks. While Scattered Spider has not been publicly named as the culprit, individuals familiar with the investigation suspect the group in at least some of the attacks.

These incidents have involved disrupting online sales and certain payments and have led to the theft of customer data, though stores have remained open. Co-op confirmed that a significant amount of customer data, including names and contact information, was stolen.

Scattered Spider is one branch of a community of online hackers known as the Com, per WSJ. The group uses social engineering, such as impersonating remote users, to gain access to corporate networks, and other techniques to move within systems. Once inside, they seek to steal data or lock systems with software, demanding millions in extortion payments. The group previously targeted cryptocurrency deposits and has also been noted for unusual actions during breaches, including logging into incident response meetings.

The U.K.’s National Cyber Security Centre (NCSC) and tech giant Google have both issued guidance to companies on how to protect against such attacks. The NCSC is working with affected retailers to determine if the recent U.K. attacks are linked. pymnts.com

Even the best safeguards can’t stop LLMs from being fooled

The many variants of the ClickFix social engineering tactic

Will Tariffs Push Temu & Shein Out of U.S. Competition?
Temu and Shein face massive tariffs. But don’t count them out of the U.S. e-tail scene, experts say

But “don’t count them out ... Not at all,” said Deborah Weinswig, CEO and founder of Coresight Research, who believes the apps are still capable of competing in the U.S.

The closure of a trade loophole and prohibitive tariffs on China have upended Temu and Shein’s business model in the United States. And yet the e-commerce companies are likely to remain a dominant force in American online retailing, experts suggest.

On Friday, the de minimis rule — a policy that had exempted U.S. imports worth $800 from trade tariffs — officially closed for shipments from China. This has seen Temu and Shein exposed to duties as high as 120% or a flat fee of $100, set to rise to $200 in June.

The small-package tariff exemption had been key to the companies’ ability to maintain budget prices on the merchandise they shipped from China. In the lead-up to its removal, prices of goods shipped directly from China on Temu and Shein surged, with Temu later ending direct shipments from outside the U.S. altogether.

The change will be welcomed by many detractors of de minimis, among them U.S. lawmakers, labor unions and retailers, who have argued that Temu and Shein abused the exemption to undercut local businesses and flood the country with illicit and counterfeit products.

But despite the new trade challenges that Temu and Shein face, e-commerce and supply chain experts told CNBC that the companies are still capable of competing with their rivals in the U.S.

“Don’t count them out ... Not at all. These kinds of Chinese e-commerce apps are very adept and agile. They have contingency plans in place and have taken the necessary steps to cover the tariffs from a margin perspective,” said Deborah Weinswig, CEO and founder of Coresight Research.

“I personally believe, if anything, [America’s e-commerce] game has been accelerating in favor of Temu and Shein ... I wouldn’t be surprised if the competitiveness gap actually continues to widen,” added Weinswig, whose research and advisory firm works with clients across tech, retail and supply chains. cnbc.com

More Fallout from Amazon's Robot Rollout
Amazon's new robots with 'human-like touch' could replace warehouse workers

Amazon has rolled out new robots, called Vulcan, which are able to "feel" with a human-like touch and can take over intricate tasks such as picking and packing from warehouse workers.

Amazon has unveiled advanced new robots known as Vulcan, stirring concerns over the prospects of warehouse workers worldwide.

The cutting-edge technology equips these robots with the ability to "feel" and handle tasks with a sensitivity almost like human touch, enabling them to carry out complex picking and packing activities that used to be done only by people. This breakthrough hints at a not-too-distant future where such robots could take over roles currently filled by human employees in Amazon's vast array of warehouses and fulfillment centers both in the United States and globally.

Jeff Bezos' online retail giant counts roughly 1.1 million individuals on its payroll in America alone, most of whom work in warehousing positions, and boasts a global staff count close to 1.6 million.

The tech behind Amazon's latest move may soon find its way into other companies' operations, posing a stark threat to the employment of many warehouse workers, particularly those in lower-skilled jobs who stand to lose the most from automation. The impact might be exceptionally harsh on younger and temporary workers, considering the average Amazon worker's age falls between 20 to 30 years old. themirror.com

Alibaba, RedNote in tie-up as China e-commerce competition intensifies

Chicago, IL: Burglary crew targets North Side Ulta Beauty store overnight
Chicago police are investigating an overnight smash-and-grab burglary at an Ulta Beauty store on the city's North Side. It happened just before 4 a.m. in the 3000 block of North Clark Street in the Lakeview neighborhood. According to Chicago police, two people broke in by smashing the front window, leaving broken glass on the ground. The burglars were said to be wearing gloves and masks and took perfumes and colognes. It is unclear how much they took. They were last seen driving a silver Infiniti sedan with black-tinted windows. cbsnews.com

Spartanburg, SC: Suspects stole $20K in products from Spartanburg vape shop

Chicago, IL: Over $3,000 in merchandise stolen from liquor store on Chicago's North Side

Jupiter, FL: Shoplifting duo makes a splash in canal escape after alleged $2,000 Walmart heist

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Shootings & Deaths

York County, PA: Update: Suspects in fatal central Pa. Sheetz shooting left iPhones in victim’s car
The iPhones of two murder suspects were found inside a slain man’s car after a Christmas Eve shooting at a Sheetz in York County, police said in court documents. Police said they also found a wallet containing the driver’s license and Social Security card of Tajai Scott, one of two men charged with the Dec. 24, 2024, fatal shooting of Tivory Bartlett, 23, in East Manchester Township. Ajanii Barnes, 19, was also charged this week. Both men are still at large. Bartlett, of Douglassville, was found fatally shot in a gray Honda Accord around 5:12 p.m. in the parking lot of a Sheetz on the 4300 block of North George Street, according to York County Regional police. Bartlett’s girlfriend told police he was making money selling marijuana at the time of his death, according to an affidavit of probable cause. She said he left home around 4:50 p.m. the day he died and told her he was heading to Sheetz to “make a play,” or a drug sale. pennlive.com

Tukwila, WA: Shooting outside Southcenter Mall damages business; no injuries
Bullets shattered multiple windows at Southcenter Mall during a shooting Wednesday evening. The Tukwila Police Department said no injuries were reported. Officers responded to reports of gunfire around 6 p.m. near the southeast side of the mall. Police determined a person was shooting at another person, and do not believe it was a random incident. Everyone involved in the shooting quickly left the area, and no one was arrested. king5.com

Depew, NY: 17-year-old charged with attempted murder after shooting Dollar Tree worker in parking lot
A 17-year-old was charged with attempted murder after allegedly shooting a 20-year-old woman Wednesday evening in the parking lot of the Dollar Tree store on Broadway in Depew. Police said the teen was arrested after a three-hour standoff at a Main Street apartment building with the Lancaster Police Special Weapons and Tactics Unit. Video from the scene showed a massive police response at the house. Police received a call of shots fired just after 6:15 p.m. Wednesday at 5165 Broadway. Police found the victim with multiple gunshot wounds, including to the chest, and rendered first aid until Lancaster Volunteer Ambulance Corp arrived and took her to a hospital. Police said she is in "stable condition" at Erie County Medical Center. Police have not released the names of the suspect or the victim. The suspect was charged with attempted murder, first-degree assault and petit larceny and was remanded to a juvenile detention facility. wkbw.com

Key West, FL: Near-Fatal shooting starts with fight over Mac & Cheese
Two Key West men were shot by another Key West man in the pre-dawn hours of May 4 when a fight that started over macaroni and cheese at a Greene Street food stand escalated into gunfire. Key West Police received a call about a fight in the 500 block of Greene Street just before 4 a.m. on May 4. While the caller was speaking with dispatchers, gunshots were heard. Police responded and found two gunshot victims — DeAngelo Rivas, 25, and Charles Wing, 33, Wing had been shot in the ankle and was treated and released from Lower Keys Medical Center. Rivas, though, had been shot twice in the abdomen, once in the leg and once in the face, according to the shooter’s arrest report, which the Keys Weekly requested and received from the Monroe County Sheriff’s Office. keysweekly.com

Cathedral City, CA: Man Who Gunned Down Cat City Store Owner Convicted of Murder

Robberies, Incidents & Thefts

Miami, FL: Man accused of robbery with shotgun at North Miami Checkers
Surveillance video shows how a man climbed through the window of a Checkers in North Miami, Florida, shotgun in hand, and allegedly robbed the restaurant as workers hid. The brazen attack lasted less than 30 seconds and happened at around 2 a.m. on Feb. 13 at the fast food restaurant on Northwest 37th Avenue. Loubens Moricette, 37, stood before a judge on Wednesday facing charges of armed robbery, burglary, possession of drugs with intent to distribute, and resisting without violence in the crime. Witnesses said Moricette pointed the gun at a female employee, forcing her to walk away. Video showed how she runs as he hoists himself inside through the window. Moricette allegedly went to the cash register once in the Checkers, and took an unspecified amount of cash before climbing back through the window and into his car. Another two victims, also employees of the establishment, managed to hide in a back office. Neither were injured. nbcmiami.com

Norfolk, VA: Teen pleads guilty to six armed robberies across Norfolk; faces up to 14 years in prison

Mentor, OH: Stolen vehicle crashes into Mentor gas station in attempted ATM heist

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Jackson, MI - Posted April 17

The Region Asset Protection Manager will be the primary subject matter expert in regard to the training, auditing, and investigatory needs of Dollar General. Their key efforts are to reduce shrinkage and increase profitability through proactive training mediums, standardized audits and the resolution of internal and external investigations...

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Professionalism or the lack thereof is a reflection of a person's inner self. How an executive presents themselves and talks about their former jobs, bosses and colleagues is a real indication of how they'll talk tomorrow about who they're working with today. And while it's human nature to be interested in the gossip, it's usually the wolf in sheep's clothing and the one who has the need to rationalize that has the most to say.

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