St. Louis, MO (December 13, 2022)
- Interface Systems,
a leading managed service provider delivering business security, managed
network, UCaaS, and business intelligence solutions to distributed enterprises,
today shared its predictions for technology trends that will impact Quick Serve
Restaurants (QSRs) in 2023.
"We are seeing labor shortages and commodity price increases as catalysts for
restaurants to accelerate the adoption of an advanced array of new technology
solutions spanning physical security and business intelligence," said Brian
Garavuso, CTO at Interface Systems.
The year cameras
start to replace alarm systems
2023 could be the year we start to see AI-based cameras replacing the
traditional alarm panel. Why have a separate motion sensor and/or glass break
sensor when you can have an AI-based camera that can accurately detect and
characterize people or vehicles while providing video verification to a
monitoring center? AI-based interactive video monitoring can also eliminate
false alarms while providing better intrusion detection with fewer resources
deployed on the ground.
The parking lot is
the new dining room
QSRs can't seem to increase drive-thru capacity fast enough. What was a
necessity during the pandemic, has only gained momentum as parking lots are
increasingly being turned into massive transaction centers for restaurant
chains. For 2023, drive-thru technology, supported by AI, will require more
bandwidth to support outdoor apps and extend speed of service beyond a
restaurant's four walls. This will require increased investments in network
infrastructure. Some businesses will utilize 5G, while many others will find
that 4G LTE will fill the gap.
QSRs will invest in
a better drive-thru experience
QSRs will capitalize on the advancements in AI and data analytics to start
generating more insights from security camera video streams to improve the
drive-thru experience. With video analytics, restaurants looking to start
drive-thru services or those looking to optimize their existing drive-thru
services will have access to real-time data and intelligence. Metrics such as
speed of service, number of cars served, throughput, and menu items frequently
ordered can be easily correlated with marketing campaigns, weather, time of day,
and staffing plans to eliminate bottlenecks and deliver faster service. Some
video analytics solutions are now capable of recognizing the license plates
of repeat customers thereby opening up opportunities to personalize the
drive-thru experience.
Cloud-based
physical security solutions will gain traction
The rapid shift to cloud-based physical solutions is a boon for multi-location
restaurant chains as the cloud provides a centralized system to control physical
devices or sensors such as cameras, intrusion devices, and access control
devices from any connected device or smartphone app. When restaurant managers
are reassigned to a different location, they are no longer forced to unlearn
everything they know about managing security because they are dealing with a
completely new set of access codes and devices. Cloud-based security solutions
also seamlessly integrate with popular identity management systems and this
eliminates any security loophole while reducing IT team overhead in managing
system access.
2023 will be the year when asset protection and IT teams will roll out
broad-based technology solutions that will make other teams such as marketing,
customer service, operations, and human resources critical stakeholders in
digital transformation initiatives.
About Interface Systems
Interface Systems is a leading managed services provider delivering
business security,
managed network,
UCaaS, and
business intelligence solutions to distributed enterprises. We improve
security, streamline connectivity, optimize operations and reduce IT costs,
maximizing ROI for the nation's top brands. Learn more and follow us on our blog
Making IT Happen and on
LinkedIn.
