Earth City, MO, Sept. 28, 2021
-- Interface Security
Systems, a leading managed service provider delivering business security,
managed network, UCaaS and business intelligence solutions to distributed
enterprises, today announced that
WKS Restaurant Group, one
of the fastest-growing multi-brand restaurant franchisees in the US is relying
on Interface's managed video verified intrusion alarm monitoring to eliminate
false alarm costs and standardize security operations across over 380
restaurants. WKS is a licensed franchisee of El Pollo Loco, Wendy's, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Cafe.
Before Interface, WKS was incurring about $165,000 worth of false alarm costs.
"The problem of false alarms was literally keeping us awake in more than one
way. On the one hand, we were losing money as a result of false alarm costs that
impacted our bottom line and on the other hand, employees were woken up at odd
times only to discover that the entire effort was a waste," says Christopher
Magana, Senior Asset Protection and Safety Manager at WKS.
WKS chose Interface based on its proven track record in implementing innovative
physical security solutions for multi-location restaurant chains and multi-brand
franchisees. The engagement was kickstarted with a pilot program to validate the
effectiveness of Interface's video verified alarm monitoring solution.
"During the pilot run, at every location where we deployed the video verified
alarm solution, we incurred zero false alarm fees. It was a huge win for WKS and
Interface," says Magana.
After the successful pilot project, WKS doubled down on Interface's video
verified alarm solution for all its newly acquired restaurant locations.
Interface made sure the solution roll-out stayed on track even during the
COVID-19 pandemic.
With Interface's managed alarm services, WKS gained a lot more than reducing
false alarm costs:
●
Interface's state-of-the-art
alarm solution allows WKS to implement a unified process for managing security
events across restaurant locations and brands.
●
With Interface, WKS has a single
set of SLAs for all locations and a single point of contact to handle any
support requests. Vendor management is no longer a burden.
●
Interface keeps track of alarm
management protocols at every restaurant location and alerts WKS employees if
there are deviations.
●
WKS employees now have the
convenience of managing alarm devices using a virtual keypad accessed via any
smartphone, tablet, or computer.
●
Standardized
solution, protocols, and SLAs allows WKS to easily train and onboard all
employees on the alarm systems with a single, consistent message.
"Unlike larger tier-one security service providers, Interface can not only
create top-of-the-line technology solutions but also deliver a personalized
customer experience and remain responsive to our dynamic needs," says Magana.
Click here for a more detailed case study.
About Interface Security Systems
Interface Security Systems is a leading managed services provider delivering
business security,
managed network,
UCaaS and
business intelligence solutions to distributed enterprises. We improve
security, streamline connectivity, optimize operations, and reduce IT costs,
maximizing ROI for the nation's top brands. Learn more and follow us on our blog
Making IT Happen
and on
LinkedIn.
