Auror recently shared an article from its Chief Customer & Commercial Officer, Rhod Thomas, about rising retail violence around the world and how they’re seeing leaders successfully address it.

Check out the excerpt below, or read the full story on addressing retail violence and ORC.

What’s happening with retail violence and ORC?

Violence and abuse against retail workers tripled in 2020 and 2021, according to the latest BRC Crime Survey Report.

Along with that rise in retail violence, there were concerns about police response and investigations of these incidents. The survey reports 60% of respondents consider police response to incidents as “poor” or “very poor,” with only 4% of these events resulting in prosecution.

As we’ve previously covered, the surge in aggression and violence in stores has been caused by multiple factors – including pandemic-related and macro-economic pressures. From changes in legislation to an evolving retail environment and rise in ORC, these challenges are culminating into serious threats to frontline team members and customers.

Addressing the rise in retail violence and ORC

With more than 30,000 retail stores using Auror’s Crime Intelligence Platform and almost two million incidents reported each year, Auror has the most comprehensive insights into who is causing these issues. ORC and repeat offenders are 4x more likely to be aggressive when committing retail crime. In fact, they account for almost half of all aggressive behaviors seen across retail! Aggressive tactics are being used as a weapon to avoid apprehension by these professional offenders.

Despite these market shifts, global data from Auror’s platform now shows a decline in threatening behavior, serious events, and events involving repeat people.

Read the full article at www.auror.co/the-intel/retail-violence.