Hi There,

Even prior to the COVID-19 global pandemic, retailers were already moving to a frictionless future. While there are already several small-format stores that are fully frictionless, for most retail environments the future involves a combination of technologies that remove friction from the purchase process but are not completely automated.

Frictionless shopping is just the tip of the iceberg. Consumers now expect (and in some cases demand) conveniences from retail brands that can be an incredible headache to Loss Prevention & Asset Protection teams, if not implemented properly.

How are leaders supposed to usher in this new era of convenience without forsaking massive loss? Read Retail's Recovery: The 2021 Consumer Study from IHL & Agilence and learn about the consumer trends that are reshaping the remainder of 2021 for retailers of all sizes.

This free report covers:

● Expected average household budget changes coming in the next 12 months
● When consumers plan to return to stores and what that may mean for LP
● The conveniences of the pandemic that now require full attention from LP leaders
● Will digital order growth retain its strength globally?
● And more...

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