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See Something, Say Something
Submitted by
Catherine Willse Stasiowksi
Regional Director of Loss Prevention & Safety Total Wine
and More
April 26, 2012
We've all seen the phrase, "see something,
say something", posted on the metro, at the airport, or
in other public areas. This government awareness act is
also important in loss prevention. When I walk my
stores, I often see things that might be considered
"odd" in our store environment. I have found that when I
ask the right questions, I often get a lot more
information than I thought possible from my initial
observation. I've also learned that when I don't say
something or analyze the oddity, I find myself down the
road realizing I had ignored a valuable clue and
probably could have already solved the problem.
I teach my managers to be aware of their surroundings,
constantly challenging their store conditions and team
member
performance. Most importantly, I try to teach them to
speak up right away when something doesn't make sense. A
team possessing a culture that constantly challenges
each other positively impacts productivity and quickly
solves problems.
They become accustomed to asking questions and getting
answers. When a person on the verge of making a poor
decision contemplates their next move, we want them to
consider their risk. Hopefully, we've helped to create
an environment where they know someone might see
something and most certainly feels comfortable saying
something.
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