Protection 1 Forms New Field Services Organization

New Organization will focus on the Service Delivery Platform to Support its Rapidly Growing Commercial and National Accounts Business
 

Chicago, IL - December 16, 2014 - Protection 1, the largest full-service business and home security company in the U.S., today announced that it has created a New Field Services organization dedicated to providing the tools and information that will allow Protection 1 to continually enhance its customer experience and satisfaction. Leading the new organization is Paul Straten who will fill the role of Vice President, Field Services, reporting to Don Young, Chief Information and Operating Officer. In his new role, Straten will be responsible for managing a dedicated team of professionals whose primary mission is to provide actionable data through the use of technical tools to help the field organization continue to improve upon their delivery capabilities.

Straten, who has been with Protection 1 for 14 years, started his career in the security industry nearly 40 years ago. During that time, he has held positions ranging from installer and service technician to senior vice president of Field Operations. His experience also includes roles as Regional Controller, Operations Manager, General Manager and National Operations Analyst among others. Straten also operated his own security and home automation business for three years.

"Paul has the aptitude and the experience working with field personnel on what matters most to the successful outcome of a service or installation job," stated Young. "His ability to quickly perceive, analyze and develop solutions to the most difficult challenges will lead the way to our goal of providing the most sophisticated service delivery platform in the industry." Reporting to Straten will be Marcel Van Someren who has been promoted to the position of Director, Field Technology and Helton De Oliveira who has accepted the position of Director, Field Services.

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