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Toys"R"Us takes a Unique Approach to Associate Training, Getting Impressive
Results
We came across an
interesting blog post this week by Christine McLeod about how Toys "R" Us is
revolutionizing its associate training with Axonify's eLearning Platform.
In the article, Dorothy Tenute, National Training Manager for Toys "R" Us
Canada, talks
about her company's need to overcome learning barriers with a multi-generational
workforce, while driving measurable results and increasing employee engagement.
They turned to
Axonify because of their scientific, gamified approach to training that is
engaging, personalized and woven into the workday.
With Axonify's approach, Toys "R" Us employees were assigned daily, “bite sized”
training on specific topics. Each training interaction averages between two to
three minutes a day, which doesn’t keep them off the sales floor and doesn’t
have to be scheduled. They get immediate feedback on what they got right and
what they didn’t. To generate a library of content for the platform, Toys “R” Us
identified priority topics by position and worked with Axonify to convert
existing courses to the platform.
While still in its initial stages, Dorothy says initial feedback after rolling
out Axonify's solution includes the following:
| 1. |
Employees have a clearer vision of their
performance and training requirements. |
| 2. |
Employee feedback has been fantastic. They enjoy
doing it! |
| 3. |
Operations people love it even more. Because it
only takes 2 to 3 minutes per day, It has actually brought training
to life while reducing payroll hours for training “courses”. |
| 4. |
It has created a dialogue among employees about
training topics and a friendly competition environment. |
| 5. |
Knowledge and retention levels are increasing. |
Read the rest of the blog post
here.
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