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11/8/23

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The U.S. Crime Surge
The Retail Impact

Council on Criminal Justice Releases Shoplifting Report
The report shows shoplifting data and trends from 24 cities

Shoplifting Trends: What You Need to Know
Prepared for the Council on Criminal Justice’s Crime Trends Working Group, this report focuses on trends in shoplifting, a subset of retail theft which, in turn, is a subset of overall larceny-theft. The FBI defines larceny-theft as the unlawful taking of property without force, violence, or fraud.

The city-specific data included in this report are drawn from open-data sources from 24 cities that, over the past five years, have consistently reported specific shoplifting data.

Key Takeaways

• Shoplifting incidents reported to police have rebounded since falling dramatically in 24 large American cities during 2020. With New York’s numbers included, reported incidents were 16% higher (8,453 more incidents) in the study cities during the first half of 2023 compared to the first half of 2019; without New York, the number was 7% lower (-2, 552 incidents).

• New York (64%) and Los Angeles (61%) had the largest increases in reported shoplifting among the study cities from mid-year 2019 to mid-year 2023. St. Petersburg (-78%) and St. Paul (-65%) had the largest decreases.

• Comparing the most recent trends, from the first halves of 2022 and 2023, Los Angeles (109%) and Dallas (73%) experienced the largest increases among the study cities; San Francisco (-35%) and Seattle (-31%) saw the largest decreases.

• Shoplifting generally followed the same patterns as other acquisitive crimes (except motor vehicle theft) over the past five years, according to the FBI’s national data. But unlike other types of larcenies, shoplifting rates remained below pre-pandemic levels through 2022.

• The median value of goods stolen in shoplifting incidents grew from approximately $75 in 2019 to roughly $100 in 2021. Looking at 90% of incidents and excluding those in the top 10% in terms of value, the value of stolen goods in shoplifting incidents in 2021 was $756 or less, a $184 increase from 2019.
The share of shoplifting incidents categorized as felonies (in five of the cities) nearly doubled from about 8% prior to the onset of the pandemic to almost 16% in the first half of 2023. (State statutes set felony theft dollar thresholds.)

• More than 95% of shoplifting incidents in 2019, 2020, and 2021 involved one or two people and 0.1% (or one out of 1,000) involved more than six people. But the share of cases lacking information on the number of people increased from 16% in 2019 to more than 25% in 2021.

• The proportion of reported shoplifting incidents that involved an assault or other crime rose 9% from 2019 to 2021 but constitutes a small share (less than 2%) of overall shoplifting events. Store assaults were 7% lower in the first half of 2023 compared to the first half of 2022 but were 8% higher for the same period compared to 2019. counciloncj.org

Using AI in the Fight Against ORC
Organized Retail Crime is on the Rise, but AI Can Stop This Troublesome Trend
The best way for retailers to avoid becoming a victim of organized retail crime is by relying on data and AI-driven fraud detection that can intelligently review every transaction for potential ORC activity. This may be accomplished by linking every transaction to as much identifiable information as possible, like a shopper’s name, delivery address, billing address, purchasing method, receipt number, loyalty card and more. All this data is encrypted, ensuring safety for buyers while still providing retailers with the tools they need to mitigate ORC.

Then, if the retailer is experiencing a rise in crime, AI can analyze recent purchases for any patterns or commonalities that might suggest the presence of an ORC ring. Once identified as ORC, AI can recommend a way to break the ring, like blocking returns from a particular address or revoking loyalty program benefits from a particular user.

In addition, sometimes employees are involved in enabling ORC. This could take the form of an employee who is allowing outsiders to enter warehouses or a cashier that knowingly accepting returns without a receipt. AI-driven fraud detection can monitor which employees are connected to potentially fraudulent transactions, giving retailers the chance to intervene as soon as possible.

Finally, AI can predict future risks of ORC by noticing troublesome patterns early on while the professional fraudsters are still testing the waters.

Early and efficient detection of problematic patterns related to ORC, made possible by AI, can save retailers thousands of dollars every year. For example, in one case AI was able to link together store credits, gift cards and credit cards that were part of an ORC ring that was attempting to return $224,000 of merchandise for income across 215 stores nationwide.

Early detection of ORC rings can also help the business establish a reputation for being vigilant against crime, which will decrease the likelihood of these incidents over time. For retailers, protecting oneself from ORC is worth the investment in the short- and long-term. retailtouchpoints.com

Theft is Turning the Brick-and-Mortar Model Upside Down
But technology can reverse the tide

Rising retail theft seen threatening brick-and-mortar model
The dramatic rise in retail thefts at brick-and-mortar stores, well documented by the media, could be having a serious impact on the viability of physical stores in the future.

The current situation is likely already leading to less traffic in stores. A recent GlobalData U.S. consumer survey found that older Americans shopping online more frequently has more than doubled from 19% to 42% between 2022 and 2023.

While many older shoppers are skittish about shopping in person due to COVID concerns, "an increasing wave of violent retail crimes will encourage many older shoppers to choose other retailing options such as online shopping a channel they are already increasing their use of," said GlobalData Retail Consultant Consumer Custom Solutions Anoop Kumar.

The consulting and analytics firm noted that many retailers are increasingly turning to technology as a way to mitigate theft. This includes AI-powered analytics and radio frequency identification (RFID) inventory tracking. Some are using overhead cameras, trolley locks, smart gates, and fog machines.

Also, BJ's Wholesale Club, Lowe’s, and IKEA are using autonomous robots and drones to track inventory and patrol parking lots to improve store safety and protect customers and workers.

But GlobalData points out there are downsides to taking these measures. This includes negatively impacting customer service and an atmosphere of distrust. seekingalpha.com

Moving From Passive LP to Active Loss & Fraud Detection
Retail & Hospitality: Combating retail theft & fraud
Speaking at a retail industry event recently, I quipped that I need to stop referring to Loss Prevention, because it really doesn’t prevent anything. Instead, we should refer to the traditional approach as Loss Recording, which evoked chuckles in the room.

Today, Loss teams may invest tens of hours reviewing video in an attempt to confirm a suspicion that something nefarious may have happened – it is costly and time consuming, and it has very little effect on the problem. Less than 1% of all video recordings are even reviewed, so retailers are paying to store all that content too. Loss teams are not immune to the labor challenges either – loss is tracking exponential growth and the staff to investigate is reducing, creating an ever-widening gap.

Active loss & fraud detection

So how do we move from passive loss & fraud recording to active loss & fraud detection? While we will never eradicate loss, we can take a bite out of certain types of loss – Integrating SmartCameras running video analytics with the Point of Sale allows us to use AI to review higher risk transactions, such as returns, voids, refunds, and gift card activations, amongst others, and “look for” suspicious behaviors at the time and location of the transaction.

While most retailers will not interfere when the theft is being perpetrated by a consumer, for obvious safety reasons, the intelligence it provides may allow the retailer to take mitigating actions, such as limiting self-check use during periods of the day or week, which have shown to have a higher loss rate, forcing consumers to use a staffed lane.

While this will not prevent all theft and fraud, we can start to lessen the impact in some key areas and ensure staff is being effectively leveraged – any measurable reduction in what is a $100Bn problem, could significantly move the needle on this problem. blogs.cisco.com

Keys to Fighting Theft: ID'ing Shoplifters, Focusing on Customers & Using Tech
Three Design Tips for Fighting Shrink
Good store designers know to put themselves in their customer’s shoes. Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals.

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

1. Identify your 'core shoplifters.'

Today’s retailers have impressive expertise in customer research. Those same research chops could be used to better understand who is pilfering merchandise, how they are pulling it off and where it is occurring. Internal investigations, third-party studies by loss-prevention experts and deep dives into security footage could provide useful data, including greater clarity into a retailer’s “core shoplifters,” store by store.

2. Be tough — but preserve the customer experience.

Given the severity of retail crime today, designers working on new or redesigned stores should be part of the loss prevention conversation much earlier. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. The two are not always in conflict. Open, light-filled, high-visibility store environments are harder to steal from without being seen, and they also happen to be more pleasing to shop.

3. Incorporate new tech.

Store designers also could collaborate with tech vendors to better safeguard the customer experience and the merchandise. For example, could motion sensors in front of those lockboxes ping store associates each time a person stands in front of them for more than five seconds? retailtouchpoints.com

U.S. Police Street Crime Units Face Backlash
Street crime units face challenges following high-profile controversies

Street crime units have found themselves at the forefront of controversy and many have come under scrutiny following allegations of abuse and misconduct.

Units under scrutiny

In Baton Rouge, Louisiana, the local police department's street crime unit was accused in September of abusing their authority and injuring members of the public in a series of lawsuits alleging civil rights violations at the hands of police.

In Memphis, Tennessee, the local police department’s SCORPION unit, which stands for Street Crimes Operation to Restore Peace in Our Neighborhoods, was disbanded following a January incident involving 29-year-old Tyre Nichols, who was the victim of a brutal beating by members of the SCORPION unit.

The NYPD disbanded the anti-crime unit in August 2020 in the wake of social justice protests following the killing of George Floyd by Minneapolis police officers, and was resurrected in 2022 by Mayor Eric Adams. The department continues to operate under a court-appointed watchdog.

“Anti-crime units are often given broad discretion and encouraged to be overly inclusive in stops in an effort to combat crime, but in reality these actions lead to unconstitutional behavior, including racial profiling,” Samah Mcgona Sisay is a Staff Attorney at the Center for Constitutional Rights, told ABC News. abcnews.go.com

SF Mayor Breed Kicks Off Safe Shopper Initiative for the Holiday Season in Union Square

The public safety initiative will focus on Union Square and other key shopping areas to support the City’s economic recovery, building on the recent expansion of organized retail theft efforts.

San Francisco, CA – Today Mayor London N. Breed joined Police Chief Bill Scott, District Attorney Brooke Jenkins, and business and community leaders to kick off the 2023 Safe Shopper initiative in and around Union Square for the holiday season. The City will again deploy additional police and community ambassadors to the area to enhance public safety and maintain a safe shopping experience for visitors, workers, and residents.

Year to date larceny cases have dropped 10% citywide since last year, which is why the Mayor has asked SFPD and other City departments to sustain prioritization of organized retail theft disruption, focusing on key tourist areas.

This past September, Mayor Breed announced that San Francisco received $17 million in a state grant to combat organized retail theft. This includes $15 million in funding to support SFPD’s work to combat organized retail crime, which has helped to pay for overtime for SFPD officers to run targeted retail theft operations. Just yesterday, SFPD announced the arrest of four prolific organized retail theft suspects that have hit multiple locations throughout the City. sf.gov

Three Bay Area Lucky supermarkets just closed in one day
Following the news that Lucky supermarkets would close two Bay Area stores on Nov. 3, the grocery chain has now announced a third.

The Lucky store at 40055 Mission Blvd. in Fremont closed on Friday, along with the Dublin store at the Fallon Gateway shopping center and the Millbrae store at 45 Murchison Drive. SFGATE reported the impending Dublin and Millbrae store closures last month.

“Due to the underperformance of this store location, it is beneficial to the overall company health to close this store,” read a statement about the Fremont location provided to SFGATE by Lucky parent company The Save Mart Companies. sfgate.com

Walmart has a shady way to prevent theft that Kroger, Target don't use

Despite Red Flags, Alerts, and Reporting, U.S. Mass Shooters Evade Early Intervention
At least seven out of 2023’s 10 deadliest mass killings in the United States were carried out by attackers who exhibited some form of concerning behavior in the months or years prior to their attacks, according to analysis by The Washington Post. This includes a variety of warnings about the gunman who attacked a bowling alley and restaurant in Maine, where he killed 18 people.

Mass shooting perpetrators had made previous threats, been violent, alarmed family members, or signaled their intentions online, and in two attacks, there had been previous criminal charges or allegations of abuse, the Post reported.

“Very rarely do we see someone commit a mass shooting where there were no warning signs,” Lisa Geller, a senior adviser at the Johns Hopkins Center for Gun Violence Solutions, told the Post.

In a session on behavioral threat assessment at GSX 2023, Joshua Shelton, CPP, a senior security specialist at FedEx, shared how an organization can generate a new focus on prevention in the hope of diminishing—if not eliminating—the chances of an attack. This plan of action included monitoring for eight key red flags or proximal warning behaviors, including the pathway to violence, fixation, identification, novel aggression, energy burst, leakage, last resort, and direct threat. The ones that pose the greatest level of risk, though, are the pathway, identification, and last resort. asisonline.org

Drako: AI could be the death of VMS
The dawn of artificial intelligence in the physical security industry could mean that days are numbered for video management software, Eagle Eye Networks CEO Dean Drako says.

AUSTIN, TEXAS – The dawn of artificial intelligence in the physical security industry could mean that days are numbered for video management software, Eagle Eye Networks CEO Dean Drako says.

AI will require security integrators and executives to become more engaged with the industry end-users operated in, focusing on designing solutions to their and challenges, he says. The ability of cameras to transmit and connect over cellular lines and connect to the cloud, making video available from anywhere without bridges or other hardware, is key.

“What happens is the VMS goes away,” Drako told integrators during the Cloud Security Summit hosted by Eagle Eye Networks and Brivo. “No customer wants a video management system. If you go to a customer and say, ‘What do you want your video system to do?’ they don’t say, ‘I really want to manage my video. I really want to record video.’

“They have to manage their business. We’re not going to be selling VMS to customers any longer with AI. We'll be able to watch the cameras, send alerts, notify them that something needs attention, and the business owner or security practitioner can take action.” securityinfowatch.com

Digital Signage, Analytics Solutions Help Walmart Capture Shopper Information
An integrated Navori Labs QL digital signage and Aquaji AI- analytics solution powers 350 Walmart Supercenter and Sam’s Club locations in Mexico.

Navori Labs has deployed a unified digital signage software and AI-based camera analytics solution for Walmart Connect, the omnichannel retail media business of Walmart de Mexico y Centroamerica. The solution is now live across all 173 Walmart Supercenters in Mexico and 180 of 200 in-country Sam’s Club locations, with the remaining 20 stores to follow.

The integrated Navori Labs QL digital signage and Aquaji analytics solution allows Walmart de Mexico y Centroamerica to gather customer engagement metrics and offer valuable analytics, including shopper demographics, to DOOH advertising partners that advertise their brands across their in-store digital media networks. Navori Labs is the only digital signage supplier to also offer an in-house-developed marketing analytics solution, ensuring seamless interoperability with QL’s digital signage content management and playout workflow. avnetwork.com

OSHA and NLRB Collaborate on Enforcement
The National Labor Relations Board (NLRB) and the Occupational Safety and Health Administration (OSHA) recently agreed to expand their partnership on legal enforcement.

In a memorandum of understanding that took effect Oct. 31, the two agencies pledged to coordinate on investigations, more broadly share information, conduct cross-training for staff at each agency and step up enforcement of anti-retaliation provisions of federal laws.

The two agencies will exchange information from complaint or investigative files when it's relevant to the other agency's enforcement area.

The information sharing between the federal agencies means employers could risk being investigated by more than one at the same time.

The new agreement continues a trend in the Biden administration to focus more on workers' rights across all federal agencies. In recent months, the Department of Labor has signed similar memorandums of understanding with the NLRB, the Equal Employment Opportunity Commission and the Federal Trade Commission to coordinate more closely with each one on legal enforcement. shrm.org

Employee Disengagement Could Impact Workplace Safety
Just 31% of Employees Find Their Work Engaging

Gartner survey reveals engaged employees are more likely to stay at their organization and contribute more.

Less than one-third of employees report they are engaged, enthusiastic and energized by their work, according to Gartner, Inc. And this be a big problem since companies need employees to be engaged in their safety programs.

“Despite organizations making investments in engaging their employees, our research shows that almost 70% don’t feel as engaged as they should be and aren’t feeling a meaningful connection to their job,” said Keyia Burton, senior principal, advisory in the Gartner HR practice, in a statement. “Figuring out how to actually impact employee engagement is a huge priority because it has a significant impact on several key business outcomes.”

A June 2023 Gartner survey of nearly 3,500 employees found that those who report being energized and excited about their work are 31% more likely to stay at their organization, 31% more likely to go above and beyond (discretionary effort), and they contribute 15% more. ehstoday.com

Vendors Will Love This
Retailers Plan to Up Use of Instant B2B Payments
In an environment with high interest rates and the expansion of instant payment systems, retailers are shifting their payment preferences by leaving traditional methods and replacing them with faster and lower-cost systems such as real-time payments and instant ACH. Forty-two percent of retail firms in the U.S. predict they will rely less on checks for making B2B payments, paralleled by a similar decline in debit cards, at 42%, and cash at 20%. On the other side of the balance, they foresee increasing usage of real-time payments and same-day ACH by 54% and 40% respectively.

These are some of the key results drawn from the study “Corporate Changes in Payment Practices: A Deep Dive Into the Retail Industry,” a survey of 125 U.S. payment executives at enterprise retailers conducted by PYMNTS Intelligence in collaboration with The Clearing House in June. pymnts.com

Starbucks Union Excluded From Planned Pay Increase
Starbucks has announced plans for global expansion and increased wages for its workers. However, some of the new perks will only be available to baristas who have not joined a union. This move comes despite a previous ruling by a National Labor Relations Board judge who found that Starbucks had violated federal labor law with similar measures. retailwire.com

'Don't go': People warned to avoid downtown SF during APEC

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LPRC: AP investigator assisted by FaceFirst at least eight times more efficient

Latest research analysis reveals investigator assisted by face matching technology identified twice the number of incidents, delivered four times the case value

An AP investigator using FaceFirst face matching technology was at least eight times more efficient than his unassisted colleague working the same case, according to new research. The AI-assisted investigator identified twice as many affected stores and delivered more than four times the case value.

The Loss Prevention Research Council (LPRC) researches how retailers can effectively prevent retail crime, reduce losses, and improve store safety. Dr. Cory Lowe, LPRC senior research scientist, presented his case study research results on October 3, 2023, during the annual IMPACT conference hosted at the University of Florida.

In a presentation titled “ORC Case Study: The Difference Face Matching Makes,” Lowe explained how an unaided investigator fared against a fellow investigator using FaceFirst’s face matching technology. The investigators are employed by a retailer that’s a FaceFirst client, and both worked the same active gift card fraud case. Here’s an overview of their respective results:

Unassisted using traditional CCTV
Investigation time: 18 hours, 34 minutes
Locations identified: 11 stores
Case value: $8,800
Identified one related vehicle; no plate
Identified one suspect
Did not identify possible accomplice

Assisted using FaceFirst
Investigation time: 2 hours, 5 minutes
Locations identified: 22 stores
Case value: $37,475
Identified two vehicles, plates for both, VIN
Identified one suspect
Identified possible accomplice
Foiled four attempts to place tampered cards
Deterred an additional $8,600 loss
Ongoing real-time face match monitoring

Gainesville (FL) Police Detective Sgt. Nick Ferrara joined Lowe for the presentation. “Nick was the Florida Retail Federation Officer of the Year in 2022,” Lowe said. “He has been using facial recognition technologies for many years. He’s widely recognized as someone who’s doing it right and winning the fight.”

Ferrara said efficiency is more vital than ever for short-staffed law enforcement agencies and retailers. “This case study is a textbook example of working smarter and not harder,” Ferra said. “Time is precious, and this technology is a force multiplier. Spend two hours on an investigation versus 18 hours, then devote that extra time to other cases. The unassisted one—it's a decent case, but the assisted one is one hell of a case to present to a prosecutor.”

Lowe addressed several extrapolations that could be made from the data, including additional efficiency calculations. “You can use case value as a common metric,” he said. “The assisted investigator built a $37,475 case in 1.97 hours. That’s 19,022 case dollars per hour. The unassisted investigator built an $8,800 case in 15.067 hours, not counting the initial search for the suspect. That’s 584 case dollars per hour. In terms of case dollars per hour, the assisted investigator was 32.57 times more efficient.”

FaceFirst considers the use of AI with human oversight vital for retailers. Consider the risks of being caught unaware when a known offender enters your store. If you knew there was a proven solution to keep your valued customers and associates safer from violent offenders, would you implement it? The real risk is answering no. FaceFirst’s solution is fast, accurate, and scalable—learn more today at facefirst.com.

'2023 Holiday Season Cyber Threat Trends'

Report Examines Cyber Threat Trends Facing Retail and Hospitality This Holiday Season

Phishing and fraud remain critical concerns for the consumer-facing industry, with return fraud and gift card fraud increasing dramatically during the holidays.

Vienna, VA (November 7, 2023) – The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) today released its 2023 Holiday Season Cyber Threat Trends report, which examines the threat landscape facing the retail and hospitality sectors during the holiday season, typically the busiest time of year for consumer-facing industries.

According to the report, phishing and fraud remain critical concerns, with return fraud and gift card fraud increasing dramatically in the current period. Organizations are seeing an increase in the prevalence of imposter domains, in-store theft, and credential harvesting attempts, especially leveraging social engineering tactics and multifactor authentication (MFA) bypass.

In assessing the threat landscape, the report predicts that for the 2023 period, credential harvesting, phishing, and imposter domains are likely to remain key threats. Malware trends may fluctuate slightly, and major zero-day vulnerabilities that emerged throughout 2023 (and those that have yet to emerge) are also likely to rank among key threats to retail and hospitality holiday operations.

“This year’s holiday report sheds light on the evolving threat landscape, offering valuable insights to empower retailers and consumer-facing organizations to safeguard their operations and protect their customers,” said Suzie Squier, president of RH-ISAC.

The report also features an analysis of the ransomware threat trends reported by the RH-ISAC member community for 2022 and so far in 2023. In 2022, members shared intelligence related to ransomware a total of 200 times, whereas from January to September alone in 2023, members shared intelligence on ransomware 419 times, which represents a 109.5% increase in reporting.

Download a copy of the full report here.

Over 80% of Americans worry about hacked retailers in 2023 Holiday Survey

Nearly three-quarters (73%) of respondents expressed concerns about their personal and financial data being at risk during the holiday shopping season.

WASHINGTON, Nov. 6, 2023 -- Iris Powered by Generali ("Iris"), provider of a proprietary identity and cyber protection platform, today released the findings of its seventh annual Holiday Shopping ID Theft survey, an annual survey that polls consumers on their holiday shopping habits as well as key cybersecurity and identity theft concerns they have related to their holiday shopping plans.

Nearly three-quarters (73%) of respondents expressed concerns about their personal and financial data being at risk during the holiday shopping season. The number of respondents has continued to trend higher each year over the past five years – 2019 (67%), 2020 (66%), 2021 (67%), and 2022 (71%).

Most Americans (84%) say that past data breaches have impacted their willingness to shop with a specific retailer.

Close to three in five adults (58%) surveyed would be more likely to do business with a retailer, consumer brand, bank, or credit card provider if they were offered identity protection services. securityinfowatch.com

Security Leaders Underestimating Risks of the Cloud?
Most cloud moves found rushed as adopters underrate associated risks: Report

More than half of security leaders surveyed didn’t understand the security risks associated with shifting to the cloud.

The respondents in the study revealed they are rapidly shifting to the cloud to do away with the lengthy application development and release cycles as they can't afford to wait around for critical new features. Eighty-seven percent of the respondents said they have moved their legacy applications to the cloud.

There is a major gap in understanding the security implications of this transition with more than half (59%) of the respondents saying they did not understand the security risks that accompanied shifting legacy applications to the cloud. Another 53% admitted to having just lifted and shifted to the cloud with most of the application code remaining the same.

Another drawback of blindly moving things to the cloud was found to be the cost associated with the move. "Fifty-two percent have suffered from cloud sprawl and bill shock since moving legacy applications to the cloud," said the report. "Seventy-seven percent of those impacted by cloud sprawl and bill shock have reconsidered moving applications to the cloud." csoonline.com

NSA Report Focuses on How to Protect Against Evolving Phishing Attacks
The National Security Agency (NSA) and U.S. partners have released a new report describing the latest techniques in phishing attacks and the defenses organizations can deploy against them.

The Cybersecurity Information Sheet (CSI) “Phishing Guidance: Stopping the Attack Cycle at Phase One” outlines tailored cybersecurity controls for Information Technology (IT) departments to reduce phishing attacks, also known as electronically delivered social engineering. The Cybersecurity and Infrastructure Security Agency (CISA), NSA, the Federal Bureau of Investigation (FBI), and the Multi-State Information Sharing and Analysis Center (MS-ISAC) co-authored the CSI.

Read the full report here.

FEMA, CISA Release Guidance on Planning Considerations for Cyber Incidents
The Federal Emergency Management Agency (FEMA) and the Cybersecurity and Infrastructure Security Agency (CISA) released the joint guide Planning Considerations for Cyber Incidents: Guidance for Emergency Managers to provide state, local, tribal, and territorial (SLTT) emergency managers with foundational knowledge of cyber incidents to increase cyber preparedness efforts in their jurisdictions.

Emergency managers should be able to understand and prepare for the potential impacts of cyber incidents on their communities and emergency operations. FEMA and CISA encourage emergency managers to review this guide for recommendations on how to plan for and respond to cyber incidents.

For continued updates on efforts related to the guide, including webinars, please visit FEMA’s webpage.

DOJ: Moldovan Charged, Arrested, And Extradited For Administration Of Site Involved In The Illicit Sale Of Compromised Computer Credentials
The FBI - Tampa Division, announces today the extradition and removal from the United Kingdom of Sandu Diaconu (31, Moldova) for crimes related to his administration of the E-Root Marketplace, a website that operated for years and was used to sell access to more than 350,000 compromised computers worldwide, including servers belonging to companies and individuals in the United States. justice.gov

The perils of over-reliance on single cloud providers

Microsoft introduces new access policies in Entra to boost MFA usage

In Case You Missed It

Canadian Retailers Demand Action On Theft & Violence 'Epidemic'
B.C. coalition calls for government action on violent retail crime

Clint Mahlman, a founding member of the coalition, said the issue is at a crucial juncture

A group of more than 30 British Columbia retailers, trade associations and other groups is now calling for immediate government action on theft, vandalism and violent crime its members say have reached "epidemic proportions'' across the province.

The coalition says it wants all levels of government to work together to address what it calls a crime "crisis'' in retail settings. It estimates the added cost of security is effectively costing B.C. families $500 each per year.

Members of the coalition include the Greater Vancouver and Surrey boards of trade, the Retail Council of Canada and Metro Vancouver Crime Stoppers and retailers such as Lululemon, Aritzia, Rexall and Save-On-Foods, and London Drugs.

London Drugs president Clint Mahlman said his company lost $10 million to stolen merchandise last year. He says the company is now outfitting some store workers with stab vests in order to protect them from violent shoplifters.

''The streets and communities are becoming more unsafe,'' Mahlman said. ''We are very concerned that we are past the tipping point, and that it will take decades to correct if not dealt with now.''

The coalition said there was a "critical'' need for immediate action to deal with threats to staff safety, rising security costs and community impact.

They said a coordinated government response for repeat offenders was needed. Mahlman said federal and provincial governments can't succeed by taking a piecemeal approach and addressing ''singular aspects'' of the problem, such as drug decriminalization, policing resources or mental-health reform.

The coalition also wants the B.C. and federal governments to ''establish a set of measurable results'' for the public to see if any government action works to bring down crime. cbc.ca

RELATED: London Police Service kicks off Crime Prevention Week

300% Increase in Theft in Some Canadian Locations
Retailers, workers in northeastern Ontario deal with more theft in their stores

The Retail Council of Canada says some of its members have seen a 300 per cent increase in theft since 2019

While Eberhardt said the union does not have statistics on crime in retail, it does appear that theft, property damage and violence are on the rise, and those incidents are more "open and brazen."

Rui Rodrigues is the executive advisor for loss prevention and risk management with the Retail Council of Canada, which represents thousands of retailers of all sizes across the country.

Rodrigues said some members have reported a 300 per cent increase in shoplifting since the pandemic. But he said it's difficult to paint a clear picture of the situation for the entire industry.

Rodrigues said the Retail Council of Canada is working with government partners to gather data on crime more specific to the industry.

The council is also working more closely with police services and the justice system to have more enforcement for crime in retail – especially violent crime – and to hold those responsible in court.

Rodrigues said he believes inadequate police resources and a backed-up court system – due to the pandemic – have contributed to more crime in retail. He said people are charged with crimes like theft, but then released on bail because the courts have higher priority cases to deal with.

"What we have seen is in our repeat prolific criminals because they come back to those retail locations and they will say to those folks, 'You can't touch me, you can't do anything.'"

To help curb crime in stores, the Retail Council of Canada says it's working with police services across the country to have blitzes around the holiday season. cbc.ca

RELATED: Escalating theft and violence aside, London Drugs not considering closures

Retail Risk & Disaster Preparation
How can Canadian retailers prepare for a riskier world?

Making the right decisions now can help weather the next disaster

Retail is anything but predictable. Today, grocers are impacted by a range of external factors, from an unstable economy and rising inflation to shifts in consumer demands and fluctuating spending habits. Add in unexpected events such as weather catastrophes, cyberattacks, geopolitical crises and public health scares, and – if you’re not ready – you have a recipe for disaster.

The solution is one word: preparedness, adds Zegarra.

The changing nature of risks and risk preparedness

“In the past, emergency threats to Canadian retailers tended to be economic shocks or brand hits related to social injustice or eco-disasters elsewhere [in the world],” says Gray, founder of DIG360, a Vancouver-based retail consultancy. Fast-forward a few years to the COVID-19 pandemic and it was “sink or swim” for retailers across the board, says Gray. Supply chain diversification is apt in a lot of emergency scenarios, including severe weather events.

Identifying emergency threats and their potential effects

Retailers must also brace for the possibility of an increased onslaught of emergency threats. “We’re seeing the impact of disruptive events that are becoming more frequent and are having higher magnitude,” for example, wildfire events and cyber disruptions, says Edward Matley, partner and national crises and resilience leader at PwC Canada. That means organizations may have to respond to more than one crisis at a time – and those crises can be different types, he adds.

According to PwC’s latest biannual Global Crisis and Resilience Survey, nine in 10 organizations report they’ve experienced multiple major disruptions. More than three-quarters (76%) said disruptions had a medium to high impact on operations, disrupting critical business processes and services and causing financial and reputational issues. The top five reported disruptions include the pandemic, employee retention and recruitment, supply chain, technology disruption or failure, and cyberattacks.

A plan to weather the next disaster

As the threats keep coming and evolving, grocers must analyze their risks and develop or revisit their emergency preparedness plan. On a practical level, Zegarra says companies need to run through various scenarios and ask questions about how they’ll respond, especially in three priority areas: cyber, supply chain and weather events. From there, build plans for what you’d do when something goes wrong. canadiangrocer.com

Businesses Still Not Fully Recovered From COVID
Half of Canadian restaurants only breaking even or losing money: report
Despite COVID-19 restrictions being lifted more than 18 months ago, the Canadian restaurant industry is still struggling to recoup losses and things appear to be as grim as ever.

A new report from Restaurants Canada finds half of all eateries are currently operating at a loss or are just breaking even. It blames things like the high cost of food, insurance, rent and labour, pandemic-related debt, and ongoing labour shortages.

Matthew Senecal Junkeer owns two restaurants in Vancouver, one in Gastown, and the other in Chinatown. He says his sales are up, but his bottom line is down.

“To give you a sense, our margins pre-pandemic were about eight to nine per cent and our margins are about one to two per cent, which is better than half of our colleagues in this sector,” he told CityNews. kitchener.citynews.ca

Canada's Most Valuable Brands
Lululemon among Canada’s most valuable brands
The top three highest-growing companies in a ranking of the most valuable Canadian brands are discount retailers.

HomeSense, Winners and Dollarama were the highest-growing brands in the KantarBrandZ Top 40 Most Valuable Canadian Brands ranking, reflecting Canadian shoppers' need for greater convenience and value. The brand value of HomeSense increased 38%, with Winners up 32% and Dollarama up 19%.

Two retailers cracked the top 10. With a brand value of $17.318 billion, Lululemon was No. 3. The athletic apparel retailer increased its brand value by 8% on the back of strong financial results and international expansion, according to the study. Dollarama was No. 10, with a brand value of $3.523 billion. (Top 10 at end of article.). chainstoreage.com

Shoppers rage after Loblaws supermarket chain installs anti-theft devices that ‘make it feel like a prison’

Commentary: The constancy of casual theft is a concern that can’t be ignored

RONA Continues Transformation, Unveils Transition of Lowe's Stores

258 Arrested, $57K Recovered in Vancouver Shoplifting Crackdown
Hundreds arrested for shoplifting in latest Vancouver police blitz
Retailers across Canada are concerned about an uptick in violence as a “tsunami” of retail theft plagues businesses that threatens the safety of employees and customers, says the general manager for loss prevention at London Drugs.

Tony Hunt told a news conference Friday at Vancouver police headquarters that most retailers have seen at least a 20 per cent increase in retail theft in recent years, so he is grateful city police are cracking down on the problem.

This comes as Vancouver police reported on its latest shoplifting crackdown on Friday with 258 arrests, along with the recovery of almost $57,000 in stolen goods and the seizure of 26 weapons.

Vancouver Staff Sgt. Mario Mastropieri said the arrests were made during a 16-day operation in September, which was co-ordinated with other Lower Mainland police departments, resulting in another 82 arrests in Delta, Langley, Richmond and Burnaby.

“As a result of this project, violent shoplifting decreased citywide by 22 per cent during the duration of the project,” he told the news conference. toronto.citynews.ca

RELATED: Hundreds arrested for shoplifting in latest Vancouver police blitz

‘Determined’ crooks nab $70K in merchandise from Qualicum Beach jewelry store
A Qualicum Beach jewelry store owner says he is looking at $70,000 in losses after an overnight break-in on Oct. 25. Jeff Ross, owner of the Gold Silver Guy store in Qualicum Beach, said he has experienced so many break-ins across his three Island locations that insurance will no longer provide him coverage. “I’ve had five break-ins in less than a year. Two in Duncan, two in Nanaimo and one here,” said Ross, and added there have been 22 incidents in 25 years, but things have become worse recently. Oceanside RCMP are investigating the break-in, according to Sgt. Shane Worth. “The unknown suspects entered the business by smashing through the rear cinder block wall and targeted a storage area. A substantial amount of merchandise was stolen,” Worth said in an email to the PQB News. vancouverislandfreedaily.com

Store employee stabbed during robbery in Cambridge: police
A store employee was stabbed during a robbery at a business in Cambridge, Ont., on Wednesday night, according to Waterloo regional police. Four people entered a store near Holiday Inn Drive and Groh Avenue at around 7:30 p.m. before they grabbed merchandise and attempted to flee the business, police say. They say an employee approached one of the suspects and a fight ensued, with the victim being stabbed during the altercation. The suspects then fled the store, according to police, who say the victim was taken to an area hospital to be treated for serious but non-life-threatening injuries. globalnews.ca

Witness says thieves jumped counter, stole merchandise at Kitchener jewelry store

Police investigating armed robbery at North Dundas gas station

Man, 18, and three youths charged in Brampton armed robbery

Suspect Sought After Armed Robbery at Wainfleet Convenience Store

Items stolen from south London, Ont. jewellery store

View Canadian Connections Archives

State of Security in E-Commerce
Online Retailers: 5 Threats Targeting Your Business This Holiday Shopping Season
Amid the festive backdrop, a shadowy concern lurks that can cast a damper on the celebrations: the persistent threat of security risks that target retailers and holiday shoppers. As consumers revel in the season's merriment, cybercriminals are equally eager to exploit the spike in online shopping activity, making it crucial for retailers to stay vigilant. This report from Imperva will cover everything that you need to know to prepare for the year’s busiest shopping period.

Key Takeaways:

• The eCommerce industry remains a lucrative target for cybercriminal activity due to the number of shoppers that interact and share data on retail websites, high transaction volumes, and the growing network of APIs and third-party connections that make up the online retail supply chain.

• The holiday shopping period is a popular time for cybercriminals to target online retailers and cause chaos for legitimate shoppers.

• Expect high levels of malicious activity starting earlier in the shopping season. Attackers will try to keep up with shoppers looking for holiday savings and a better selection of items. As a result, there will likely be an increase in attacks around mid to late October.

• Almost 400 resources, on average, are loaded per retail site, making eCommerce websites highly vulnerable to client-side data breaches.

• Over 50% of bad bot traffic on retail sites comes from advanced bots, those that emulate human behavior and are harder to detect.

• Account takeover (ATO) attacks continue to rise and often spike during the holiday season. Today, 15% of login requests, across all websites, are malicious ATO attempts.

• Distributed denial of service (DDoS) attacks continue to pose a significant threat, especially low-volume, lengthy attacks that can remain undetected and impact online transactions.

• Business logic attacks were the most significant threat to the retail industry in the past 12 months as cybercriminals scraped, abused, and attacked vulnerable APIs and third-party connections to exfiltrate data, create fake user accounts, manipulate pricing, or access restricted products

What are the biggest threats targeting the eCommerce industry?

• Digital Skimming
• Bad Bots
• Account Takeover Fraud
• Distributed Denial-of-Service (DDoS)
• API Attacks

See the full report here

Fighting Online Counterfeits
Modified Shop Safe Act Introduced to Combat Counterfeits Online
On September 28, 2023, Senators Chris Coons (D-Del.) and Thom Tillis (R-N.C.) introduced the Stopping Harmful Offers on Platforms by Screening Against Fakes in E-Commerce (SHOP SAFE) Act. This bill is being introduced in modified form for the third time—it was introduced first in 2020, and again in 2021.

The bill, if passed, would: (1) modify the Trademark Act of 1946 to establish contributory liability for e-commerce platforms when a third party lists counterfeit goods; (2) require brand owners to provide platforms with advance notice of their trademarks so that they can proactively prevent sales; and (3) provide safe harbor for platforms that vet sellers to ensure legitimate and proactively take down counterfeit listings.

The SHOP SAFE Act would transform the current landscape of contributory liability claims against e-commerce platforms, and would undermine the landmark case Tiffany v. eBay, which established that, under certain circumstances, online marketplaces cannot be held liable for third-party listings offering counterfeit goods. gibney.com

E-commerce Will Be a Destination for More Holiday Shoppers This Year

6 Sneaky Ways Retailers Get You to Spend More Online

DOJ: New York Man Gets 24 Months Federal Prison for Stealing $200k in Products From Home Depot and Lowe’s
CONCORD – A New York man was sentenced today in federal court in Concord for transporting stolen goods from Home Depot and Lowe’s across state lines.

Jalil McIntyre, 32, was sentenced by U.S. District Court Judge Paul J. Barbadoro to 24 months in prison and 3 years of supervised release. McIntyre was also ordered to pay $204,969.02 in restitution, of which $179,606.25 is payable to Lowe’s and $25,362.77 is payable to Home Depot. On July 31, 2023, McIntyre pleaded guilty to Transportation of Stolen Goods. McIntyre’s co-defendant, Dushun Jackson, pled guilty on September 15, 2023, and is currently in federal custody. Jackson is scheduled to be sentenced on December 28, 2023.

McIntyre and Jackson traveled to Lowe’s and Home Depots across the northeastern United States, including New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, and New Jersey. They stole high-value commercial items, such as circuit breakers. They were seen on surveillance footage grabbing products off shelves, placing them into large plastic bags, and walking out of the stores. In total, they stole $204,969.02 worth of products across 24 separate thefts. They also attempted to steal another $46,619.07 worth of products during 11 additional unsuccessful thefts. The stolen products were brought back to New York, where both McIntyre and Jackson lived.

“Organized theft rings cause significant financial losses to the retail industry, which ultimately impacts consumers,” said U.S. Attorney Young. “Today’s sentence sends a strong message that federal law enforcement will enforce laws protecting the retail industry from organized theft, with federal felony convictions and imprisonment as a consequence.” justice.gov

San Francisco, CA: Update: Dior San Francisco Smash-and-Grab Suspects from Antioch Plead Not Guilty, Linked to $16k San Diego Victoria's Secret Theft
Two individuals have been charged in connection with a smash-and-grab theft incident at Christian Dior store in Union Square, reported by the San Francisco District Attorney's Office. Luxury retail stores Fendi and Christian Dior were targeted, thereby highlighting the escalating issue of organized retail theft. The accused, Ahjanae Woods, a 23-year-old from Antioch, and Terry Nichols, another 28-year-old, were arraigned on October 16, 2023 and have pleaded not guilty to the charges. Despite local authorities' efforts to, quickly address this incident, it reflects the growing trend of thieves' bold and organized approach. A broad inquiry into contributing factors and clerical efficiency in handling such incidents becomes necessary. Ahjanae Woods was also held by CHP in early 2022 for a smash-and-grab San Diego, related to the theft of $16,000 worth of women's underwear. hoodline.com

San Bernardino, County, CA: Authorities arrest 34 suspects during lengthy crackdown on retail theft in Rancho Cucamonga
Authorities arrested 34 people who were accused of crimes related to retail theft in Rancho Cucamonga over a three-month period, according to the San Bernardino County Sheriff’s Department. Between July 27 and Nov. 3, deputies from the Rancho Cucamonga Retail Theft team conducted five proactive enforcement operations in addition to regular patrol of the retail corridors within the city. During these operations, deputies partnered with loss prevention and store management. Deputies worked closely with employees from the participating businesses to identify suspects actively committing retail theft at their respective locations. Over the course of the five operations, 34 arrests were made for crimes ranging from burglary, grand theft, robbery, and petty theft. An estimated $50,000 in stolen property was recovered and returned to the respective businesses. The stores involved in this operation were Sephora, Target, Macy’s, Lululemon, Walmart, Zumiez, Home Depot, T.J. Maxx, HomeGoods, Victoria’s Secret, Costco, and Ulta Beauty. fontanaheraldnews.com

SFPD Arrests Violent Organized Retail Crime Suspects 23-141
San Francisco Police Department General Work and Burglary investigators, patrol officers, and members of the San Francisco Sherrif’s Office Warrant Service Unit have arrested four prolific Organized Retail Crime (ORC) suspects. Investigators diligently reviewed over a dozen retail-related incidents, some of which involved violence and injury to store employees, and developed probable cause to arrest the suspects for the theft of thousands of dollars in merchandise.

Investigators have arrested Church, Brown, Erykah Thomas, and Emoni Thomas for assorted felony charges of 245(a)(4) PC (aggravated assault), 243(d) PC (battery causing serious injuries), 211 PC (robbery), 490.4(a)(1) PC (acting with one or more person to steal merchandise), 487(a) PC (grand theft), 459 PC 2nd (burglary), and 12022.1 PC (committing a crime while out on bail for another offense). sanfranciscopolice.org

Concord, CA: Police, CHP arrest 13 in weekend anti-retail theft operation
Concord police and the California Highway Patrol joined forces over the weekend, launching an anti-retail theft operation that led to 13 arrests and several thousand dollars of merchandise recovered. Police said on social media Monday one of the suspects arrested was wanted for a 2021 vehicular manslaughter in another jurisdiction. Cases are on their way to the district attorney’s office for prosecution, said police, and they plan on doing similar operations in the near future. Police reminded the public not to leave valuables inside their cars, pay attention to their surroundings, and report suspicious activity. kron4.com

Vallejo, CA: Woman arrested for stealing over $700 worth of merchandise by Colma PD

Canandaigua, NY: Man accused of stealing $500+ worth of merchandise from Walmart

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Shootings & Deaths

Chicago, IL: Liquor store clerk exchanges gunfire with robbers after hit with bottle in West Ridge

Robberies, Incidents & Thefts

Former Wegmans employee gets 1 year prison for stealing $500,000+ through fraudulent refunds
Rochester, N.Y. — A former Wegmans employee is heading to prison for accumulating more than half a million dollars in fraudulent refunds for herself through a program used to fill customers' prescriptions.

Alicia Torres, 48, of Webster, pleaded guilty earlier this year to wire fraud. Prosecutors said she used the Enterprise System between 2014 and February 2023 to process approximately 350 credit card refund requests worth a total of $568,021.69 in customers' names.

Torres worked at Wegmans for 27 years, including the last 15 as a pharmacy technician at the Eastway store on Empire Boulevard.

Prosecutors said Torres also used Wegmans gift cards to steal $10,922.17 from the company between 2020 and February 2023.

A judge sentenced Torres to one year in prison and ordered her to pay restitution totaling $578,943.86. 13wham.com

Farmington Hills, MI: 5 cars struck during Farmington Hills police chase for retail fraud
A retail fraud suspect was chased by police from a Farmington Hills Target to Detroit. During the pursuit, the suspect crashed into several vehicles, including one with a 2-month-old baby. The suspect hit three vehicles in Farmington Hills, along 8 Mile Road, sources close to the investigation confirmed with FOX 2. Farmington Hills police continued to pursue the suspect into Detroit, where they hit two more vehicles. The incident took place around 6 p.m. Of the two cars struck in Detroit, the second was caused when a Farmington Hills police officer executed a pit maneuver to stop the suspect, causing them to smash into a car with the 2-month-old, sources said. No one was injured during the crashes; the infant was checked by EMS and was not harmed. The suspect was taken into custody. fox2detroit.com

Bangor, ME: Fire at Bangor Walmart likely caused more than $10 million in damage
A Maine man accused of starting a fire at a Walmart in Bangor over the weekend likely destroyed $10 million worth of inventory, according to the Bangor Daily News. Firefighters responded to Walmart around 6 p.m. on Friday for reports of a fire in the menswear section of the store. Police say security footage shows 44-year-old Lucas Landry of Smyrna in the exact spot of the fire about a minute before it became visible. Landry then allegedly left the store with a cart full of items. Police arrested Landry at his home on Saturday and charged him with arson and theft. He was also on probation for a previous burglary charge. wgme.com

Memphis, TN: Man robs Taco Bell through drive-through window
The Memphis Police Department is searching for the man responsible for robbing a Taco Bell by climbing through the drive-through window and taking the entire register. This is the third Taco Bell location to be targeted in the past two weeks. Police say the latest robbery took place at the restaurant located at 6210 Winchester Road in the early morning hours of Thursday, November 2. actionnews5.com

Monterey, CA: 3 Arrested for Robbery at Macy’s
Three men were arrested on suspicion of armed robbery at Del Monte Shopping Center and running from police. David Rangel, 21, Bryin Guzman, 20, and Antonio Sotelo, 21, were taken to Monterey Jail on Friday after a car pursuit that lasted more than 20 minutes and taking off on foot. The Monterey Police Department received a call from a loss prevention officer at Macy's Friday, who reported a group stealing merchandise and that pointed a gun at him when he tried to intervene. The stolen merchandise was valued at more than $1,500, according to the police department. aol.com

Chicago, IL: Update: Man facing armed robbery charges after Arlington Heights police say he took part in high-end jewelry store heist
Nearly 10 months after an early afternoon smash-and-grab robbery at a jewelry store in downtown Arlington Heights, the first suspect in the case has been arrested — and the investigation continues, with other would-be thieves also sought. A 27-year-old Chicago man is the first to be charged in connection with the jewelry store heist where offenders wore masks and used hammers to steal jewelry, Arlington Heights police announced in a news release. Cornell Martinez was charged Nov. 2 with armed robbery, a Class X felony. A Cook County judge ordered him held in jail for his alleged involvement in the Jan. 25 armed robbery of Persin and Robbin Jewelers, 24 S. Dunton Ave., according to Arlington Heights police Sergeant Mike Orlando. chicagotribune.com

Braceville, OH: Sentencing set Tuesday for three convicted of Braceville gun store burglary
The remaining three people convicted for their roles in burglarizing weapons from a Braceville gun dealer face sentencing in Federal Court Tuesday. Daquantae Kimbrough, Jalen McCall, and Yaniya Hill have all been convicted in connection with the March 6 break-in at Rattlesnake Hill Sporting Goods where 34 guns were stolen. A fourth defendant, 28-year-old Brendan Nichols, has already been sentenced to a two-year prison term for theft from a federally licensed gun dealer. According to investigators Nichols, Kimbrough, and Hill broke into the store as McCall waited outside the store, receiving at least two of the stolen firearms after the crime. Kimbrough and Hill have also been convicted of theft from a federally licensed firearms dealer. McCall was found guilty of possessing a stolen firearm. So far, 24 of the 34 stolen firearms have been recovered, according to the government. A judge has ordered all four to share the $9,579 restitution to the gun shop owner. wfmj.com

Washtenaw County, MI: Man facing federal charges in string of Gas Stations and Dollar General Armed Robberies from Michigan to Ohio
A man is facing federal charges for a string of armed robberies across Washtenaw County and one in Ohio this summer, according to U.S District Court records. Willie Hopkins, 56, has been charged with interference with commerce by threats or violence and the use of a firearm in the commission of a violent act, according to court documents. Hopkins is accused of at least 11 armed robberies between July 11 and Aug. 8. If convicted, Hopkins is facing between 27 and 30 years in prison. mlive.com

Jacksonville, FL: Woman found guilty of passing $30K in counterfeit bills gets 1-year prison sentence
A Florida woman who pleaded guilty to using counterfeit money in several counties that was produced by a printer was sentenced to one year in federal prison, prosecutors said Friday. According to a news release from the U.S. Attorney’s Office for the Middle District of Florida, Lyndsey Rhea Markland, 41, of Panama City was sentenced after she pleaded guilty to four counts of passing bogus Federal Reserve notes. She was also ordered to pay restitution to the victims she defrauded. kiro7.com

Chicago, IL: Burglars hit 9 businesses in 2 hours on Lincoln Ave., North Side overnight

DOJ: Second Passaic County Man Charged with Conspiring to Commit Seven Armed Robberies of Several Pharmacies

• C-Store – Chino, CA – Armed Robbery
• C-Store – Fairfax County, VA – Robbery
• C-Store – Nashville, TN – Armed Robbery
• C-Store – Phoenix, AZ – Burglary
• CVS - Cedar Lake, IN – Robbery
• Dollar – Bossier City, LA– Robbery
• Dollar – Burlington, NJ – Robbery
• Dollar – Brooklyn, NY – Armed Robbery
• Gas Station – Oakland, CA – Burglary
• Jewelry - Midland TX – Robbery
• Liquor – Chicago, IL – Armed Robbery / shots fired
• Macy’s - Monterey, CA – Robbery
• Pet – Lake Forest, CA – Robbery
• Restaurant – Memphis, TN - Armed Robbery/ Taco Bell
• Restaurant – Chicago, IL – Burglary
• Restaurant – Chicago, IL - Burglary
• Restaurant – Chicago, IL - Burglary
• Tobacco – Picayune, MS – Burglary
• Walmart - Canandaigua, NY - Robbery
• Walmart – Rock Springs, WY – Robbery

Daily Totals:
• 14 robberies
• 6 burglaries
• 1 shooting
• 0 killed

Click to enlarge map

None to report.

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Loss Prevention Manager (House of Sport)
Boston, MA - posted October 10

As a Loss Prevention Manager, you will support the Store Leadership team in achieving company objectives by managing all Loss Prevention programs and policies within the store. This key role will have the tremendous responsibility of keeping our associates, customers and our store safe...

District Asset Protection Partner
Tucson and Chandler/Phoenix Area - posted September 27

The Asset Protection (AP) Partner is a strong communicator, advisor, investigator, and compliance partner. This role is responsible for asset protection program execution at all levels and implementing methods to prevent, and control losses, in support of protecting company assets. This role collaborates with store teams, Human Resources, Supply Chain, and District Management...

District Asset Protection Partner
West Sacramento, CA - posted September 26

The District Asset Protection (AP) Partner is a strong communicator, advisor, investigator, and compliance partner to our Stores. This role is responsible for driving shrink improvement and leadership of asset protection program execution at the District level. The District AP Partner is responsible for assessing store-based shrink initiatives, promoting shrink awareness, and implementing methods to prevent, and control losses...

Asset Protection Specialist
Newburgh, NY - posted September 25

The Asset Protection Specialist role at Ocean State Job Lot is responsible for protecting company assets and monitoring store activities to reduce property or financial losses. This role partners closely with store leadership and the Human Resources team, when applicable, to investigate known or suspected internal theft, external theft, and vendor fraud...

Security Director
Chicago, IL - posted September 7

Reporting to the VP of Corporate Security, the Director of Corporate Security is a professional security practitioner that acts as an advisor/consultant to the assigned Property Management Group. Responsibilities include monitoring security vendors' performance, evaluating for contract compliance, and serving as a program quality control manager...

District Asset Protection Manager
Washington, DC - posted August 31

The MidAtlantic Division has an opening for a District Asset Protection Manager in Northern Virginia. This person will support Fairfax, Arlington, and Loudoun counties. This is a salary role with up to 70% travel within the assigned district. District Asset Protection Manager will provide positive/proactive leadership, and instruction in the area of Security/Asset Protection...

Corporate & Supply Chain Asset Protection Leader
Quincy, MA - posted August 3

The primary purpose of this position is to manage the Corporate Asset Protection function for all US Support Offices and Supply Chain. Direct team in the design, implementation and management of physical security processes and equipment to ensure facilities are considered a safe and secure environment for all associates and external parties...

Occupational Health & Safety Manager
Mount Horeb, WI - posted July 27

This role is responsible for examining the workplace for environmental or physical factors that could affect employee or guest health, safety, comfort, and performance. This role is also responsible for reducing the frequency and severity of accidents. To be successful in the role, you will need to work closely with management, employees, and relevant regulatory bodies...

Region Asset Protection Manager
Jacksonville, FL - posted October 24

Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups’ response to critical incidents, investigative needs, safety concerns and regulatory agency visits...

Regional AP Mgr - South FL Market - Bilingual required
Miami, FL - posted August 8

Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...

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When you think you've got your job mastered think again. That's usually when something bad happens in ones career or company. If you reach that point, and most everyone does, its time to re-evaluate everything you're doing. Go on the hunt for new technology, new ideas, rewrite your program, take a fresh look at every aspect of your department and maybe even bring in a consultant you don't know or have ties to. Someone who will challenge you and debate with you, and won't be there to merely confirm what you're doing and agree with your approach. But someone who will test you and force you to grow someone who you may even be uncomfortable with. Get out of your comfort zone and have some fun!

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