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Webinar Coming Tomorrow!
The UK's Emerging Use of Biometrics in Retail Security
Biometrics in Retailing: Latest Thinking and Best Practices
Join us for updates & an informed discussion
on emerging use of biometrics in retailing
Biometric
authentication, such as fingerprint and facial recognition, provide a higher
level of security by using characteristics that are extremely difficult to
duplicate or steal.
For retailers looking to control staff access, manage time & attendance and high
security areas, to what extent do biometrics represent an opportunity Vs current
methods?
This session, which will start with a presentation from one of the retailers in
the working group who will share their multi-year experience of a store wide
deployment of biometrics and share their latest thinking. This will be
followed by updates and commentary from other retailers in the group, including
an update on the use of facial recognition in Distribution Centres for staff
access control
This meeting is for retailers, CPG's and academics
only.
LPRC: AP investigator assisted by FaceFirst at least eight times
more efficient
Latest research analysis reveals investigator assisted by face matching
technology identified twice the number of incidents, delivered four times the
case value
An AP investigator using
FaceFirst face matching technology was at least eight times more efficient than his unassisted
colleague working the same case, according to new research. The AI-assisted
investigator identified twice as many affected stores and delivered more than
four times the case value.
The Loss Prevention Research Council (LPRC) researches how retailers can
effectively prevent retail crime, reduce losses, and improve store safety. Dr.
Cory Lowe, LPRC senior research scientist, presented his case study research
results on October 3, 2023, during the annual IMPACT conference hosted at the
University of Florida.
In a presentation titled “ORC Case Study: The Difference Face Matching Makes,”
Lowe explained how an unaided investigator fared against a fellow investigator
using FaceFirst’s face matching technology. The investigators are employed by a
retailer that’s a FaceFirst client, and both worked the same active gift card
fraud case. Here’s an overview of their respective results:
Unassisted using traditional CCTV
Investigation time: 18 hours, 34 minutes
Locations identified: 11 stores
Case value: $8,800
Identified one related vehicle; no plate
Identified one suspect
Did not identify possible accomplice |
Assisted using FaceFirst
Investigation time: 2 hours, 5 minutes
Locations identified: 22 stores
Case value: $37,475
Identified two vehicles, plates for both, VIN
Identified one suspect
Identified possible accomplice
Foiled four attempts to place tampered cards
Deterred an additional $8,600 loss
Ongoing real-time face match monitoring
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Gainesville (FL) Police
Detective Sgt. Nick Ferrara joined Lowe for the presentation. “Nick was the
Florida Retail Federation Officer of the Year in 2022,” Lowe said. “He has been
using facial recognition technologies for many years. He’s widely recognized as
someone who’s doing it right and winning the fight.”
Ferrara said efficiency is more vital than ever for short-staffed law enforcement
agencies and retailers. “This case study is a textbook example of working
smarter and not harder,” Ferra said. “Time is precious, and this technology is a
force multiplier. Spend two hours on an investigation versus 18 hours, then
devote that extra time to other cases. The unassisted one—it's a decent case,
but the assisted one is one hell of a case to present to a prosecutor.”
Lowe addressed several extrapolations that could be made from the data,
including additional efficiency calculations. “You can use case value as a
common metric,” he said. “The assisted investigator built a $37,475 case in 1.97
hours. That’s 19,022 case dollars per hour. The unassisted investigator built an
$8,800 case in 15.067 hours, not counting the initial search for the suspect.
That’s 584 case dollars per hour. In terms of case dollars per hour, the
assisted investigator was 32.57 times more efficient.”
FaceFirst considers the use of AI with human oversight vital for retailers.
Consider the risks of being caught unaware when a known offender enters your
store. If you knew there was a proven solution to keep your valued customers and
associates safer from violent offenders, would you implement it? The real risk
is answering no. FaceFirst’s solution is fast, accurate, and scalable—learn more
today at facefirst.com.
The U.S. Crime Surge
The Retail Impact
California lawmakers this
session want to prioritize strategies to combat retail theft, which shopping
chains say is prompting increased security and store closures.
But is the state truly experiencing a significant uptick in
retail crime? The answer is complicated.
Assembly Speaker Robert Rivas, D-Hollister, this fall and
winter will convene a Select Committee on Retail Theft
to examine an “alarming rise” in shoplifting, organized burglaries and
robberies, which he said are “appalling and affect everyone” in a news release.
While some forms of retail theft have increased in California,
others have not gone up dramatically. And experts say undoing some of the
state’s criminal justice reforms in the name of stopping thieves could prove
ineffective or have negative consequences.
“We have to dispense with this simplistic narrative that
reforms are what caused the crime and the crime is what causes all of the retail
problems that the retail establishments are reporting,” said Charis Kubrin, a
professor of Criminology, Law and Society at UC Irvine.
“It’s not to say that crime doesn’t matter. It’s not to say
that it’s not a factor, not to say it’s not a piece of the puzzle. It’s just
not the entire puzzle.”
California retail crime data
The Public Policy Institute of California in September
analyzed 2022 crime data and found shoplifting rates were lower last year
than they were in 2019, before the COVID-19 pandemic. However, commercial
burglary and robbery rates increased.
Kubrin, the UC Irvine professor, said organized retail theft —
in which groups of thieves steal large quantities of items to resell — is a
bigger concern than shoplifting, although there is little systematic data on the
crime.
“The smash-and-grabs and the commercial burglaries, commercial
robberies, that plays a role in what is happening with the shuttering of the
Targets and others,” she said. “But I don’t think that is the whole story.”
Proposition 47 concerns
Some lawmakers have
tied Proposition 47 to an increase in retail theft. Several have
authored unsuccessful bills to repeal or change the law, in some cases
lowering the felony theft threshold to $400.
But Kubrin thinks altering Proposition 47 would be a
mistake.
Exploring retail theft solutions
sacbee.com
Alameda County District Attorney Pamela Price matched the $2
million Organized Retail Theft Vertical Prosecution state grant that her office
was awarded in September with an additional $2 million. This raises the total
funding to combat organized retail crimes within the county to $4 million.
The funds came from the Budget Act of 2022 (Senate Bill 154)
that Gov. Gavin Newsom signed last year, which allocated a total of $267,118,293
to fight organized retail crime, the largest-ever single investment by the
state.
In Alameda County, the Newark and Fremont police departments
were among the 31 police offices that were awarded the state grants. They
received $986,444 and $2.5 million respectively.
With the allocation of the new funds, Price was able to add
more staff for theft prosecution, including an additional deputy district
attorney and an inspector. The team will be overseen by Otis Bruce Jr., the
chief assistant district attorney, who will also be in charge of the
prosecutions for the crimes.
Although the county at large will benefit from these funds,
attention has turned to the city of Oakland, which missed the
deadline for the state grant.
postnewsgroup.com
District 1 Senator Andre Jacque
of De Pere has introduced a bill that would align the felony thresholds for
retail theft and conventional theft to be the same at $500.
It would also allow the value of
property stolen or received in a six-month period to be aggregated by a
prosecutor, providing that offenses committed in multiple counties may be
consolidated into a single filing.
Also, if the theft (retail or
conventional) involves a risk of significant bodily harm, the bill increases a
misdemeanor offense to a felony with a maximum sentence of three years or
increases the maximum penalty for a felony offense by 50 percent.
seahefnernews.com
Looks Like Somebody Finally Connected
the Dots
The League of Oregon Cities has joined the Oregon
State Sheriff’s Association, the Oregon Association of Chiefs of Police and the
Oregon District Attorney’s Association in calls to repeal a ballot measure
decriminalizing hard drug possession,
OPB reported.
Oregon cities, sheriffs, chiefs of police and DAs
have signed a letter to state lawmakers, calling them to recriminalize hard drug
possession when they convene starting in February, according to the report.
“As your partners in public safety, we believe
that Ballot Measure 110 failed to recognize that drug addiction is both a public
health and public safety crisis and requires solutions on both sides of the
ledger,” the letter, obtained by OPB, reads.
police1.com
City and federal authorities on Thursday
announced a large-scale “All Hands on Deck” operation to help curb the
fentanyl epidemic that has long plagued San Francisco’s Tenderloin District.
United States Attorney Ismail J. Ramsey —
accompanied by top city officials Mayor London Breed, District Attorney Brooke
Jenkins, and San Francisco police Chief Bill Scott — said at an afternoon press
conference that the law enforcement initiative would be conducted in cooperation
with organizations such as the SFPD, SFDA, California Highway Patrol, BART
police, Drug Enforcement Administration and the United States Secret Service.
”Our drug crisis has been fueled in part because
selling fentanyl has become a lucrative vocation for people who have found our
neighborhoods ... to be a convenient and risk-free marketplace,” Ramsey
said.
DEA Special Agent in Charge Brian Clark said the measures
outlined in the initiative are necessary to combat the proliferation and
brazenness of Tenderloin fentanyl traffickers.
”Their business has changed the criminal landscape,
and that is evident right here in San Francisco,” Clark said. “It is no
secret parts of this great city are infamously known for an open-air drug
market, where substance use and crime have exploded.
That is due, in large part, to tolerance for drug
trafficking.”
Clark said “permissive attitudes,” vast profits, and lack
of criminal penalties have made certain portions of The City prime operating
locations for drug traffickers.
”We don’t want this to be ‘that drug tourism
place’ or ‘that place where anything goes,’” Breed said. “Today ought to
make it loud and clear, based on the data and the collaboration of these
agencies, that we aren’t going anywhere, and San Francisco is no longer the
place where anything goes.”
sfexaminer.com
Burglaries also were up through the
first three quarters: Business burglaries are up 42.2%, with 1,758;
non-residential burglaries are up 34.3%, with 552; and residential burglaries
are up 4.1%, with 2,811.
Violent crime increases were largely
driven by the number of murders and robberies. The former was up 45.2% in
the city and 42.4% in the county, and the latter was up 19.7% in the city and
18.9% in the county.
Major property crimes were up 27.8% in
Memphis and 26% in Shelby County in the first three quarters of the year,
largely due to a 78.9% increase in auto thefts in the city and a 77.7% increase
in the county.
dailymemphian.com
"Chicagoans Feel There's a Severe Shortage of Officers"
With police vacancies
hovering at 1,000 the past few years, the city has been saving hundreds of millions of dollars through attrition. Shortages in the number of police officers ultimately lead to greater overtime
spending, which just topped
$200 million for the year and partially offsets savings.
There are almost
1,000 police vacancies
in the current police budget,
while the total police officer count is almost 1,700 fewer than in 2019. The
impact is seen in the lack of police officers available to respond to
911 calls and an abysmal arrest rate.
Arrest were made in
fewer than 12% of all crimes in 2022; the arrests between 2019 and 2021 were
down 50%.
The mayor’s police budget plan calls for hiring 398 positions, but offers no
details of responsibilities or tasks. Based on comments by the mayor and others
in his office, it appears civilians may fill more police vacancies.
While there are many factors that contribute to the rise and fall in violent
crime,
police officer strength
is the most critical.
Police strength has dropped from almost 13,500 sworn officers in 2019 to a
little over 11,600 as of March 2022. A RealClear Opinion Research
survey showed 77% of Black Chicagoans want to see as many or more police in
their communities. Close to the 80% of all Chicagoans answered the same way.
Chicagoans implicitly
feel there is a severe shortage of officers.
illinoispolicy.org
Crime Stat Update
Memphis PD: Major Property Crime Shelby
County Up 42.1%, City of Memphis
Up 44% YTD
Memphis PD: Robberies (per 100,000
population) Shelby County up 4%, City of Memphis up 4.8% YTD
Food and
beverage retailers see only 5% of their “traffic” tied to gift cards — and yet
those same cards account for 50% of fraud they encounter.
Gift
cards have become an attractive target for fraudsters due to their easily
monetizable nature.
The Merchant’s Role
Merchants also have a role to play in mitigating gift card
fraud, if their consumers opt for that payment instrument. By focusing on
identifying patterns and behaviors of fraudulent users, merchants can analyze
data using statistical tools, AI and machine learning to detect anomalies and
suspicious patterns.
Implementing additional security measures such as two-factor
authentication or prompting users to complete transactions through alternative
channels can also help prevent fraud.
“It’s not about stopping fraud from existing,” he
said. “It’s about making sure that it’s too ‘annoying’ to perform,” and they
abandon the effort, “because they are frustrated. They don’t want to ‘fight’
over every transaction.” “It’s not about stopping fraud from existing,” he said.
“It’s about making sure that it’s too ‘annoying’ to perform,” and they abandon
the effort, “because they are frustrated. They don’t want to ‘fight’ over
every transaction.”
pymnts.com
The fan said he loved being a member at the
warehouse club retailer
until the
anti-theft measures got ridiculous.
In a
post on X, the
Costco shopper Matt (@MJSANGIULIANO) walked through the lengthy process of
getting from the entrance to the exit.
According to the X user, shoppers must show their membership
card to an attendant at the door to get in and again before they can get into
self-checkout.
Once they get to a kiosk, they must scan their membership card
yet again before the self-checkout will work.
After checking out, members must have all their items counted
before leaving the self-checkout area and then wait for their
receipt to get checked at the exit, according to the X user.
"I hate to say it because I love the place, but it's
ridiculous," Matt wrote.
the-sun.com
Selling Banned Security
Equipment From China
U.S. lawmakers are questioning why
Costco and ADI Global continue to sell banned Hikvision and Dahua equipment in
the U.S., calling the decision “puzzling” when most competitors have already
pulled the items.
U.S. Rep. Chris Smtih (R-N.J.) and Senator Jeff Merkley
(D-OR), who chair the Congressional-Executive Commission on China (CECC), sent
the letters to the chief executives Costco and ADI.
The PRC-based brands’ products are banned for use by
the U.S. government and “implicated in assisting with genocide and other
horrific human rights abuses in the Xinjiang Uyghur Autonomous Region."
Costco’s sale of Lorex security equipment
allows Dahua to profit from the U.S. market in spite of the FCC ban, they said. securityinfowatch.com
Convenience is motivating people to use biometric
identification at airports in the U.S., aviation industry leaders said in a
webinar this week on educating passengers. Meanwhile, airports in Saudi Arabia,
France, and Thailand are all in different phases of rolling out biometric
check-in options at their airports to streamline and secure travel.
U.S. states like Iowa, California, and Arizona have
recently
expanded their digital ID programs to be more integrated into more areas
where ID checks happen, like airports.
While industry stakeholders may see the use of biometrics
as a win for security and safety, “people are opting in because of that
third element,” convenience, says Lisa Sullivan, VP of travel and transport
at Idemia. “We always constantly think about that from the industry perspective.
But consumers are really excited about the frictionless aspect of it.”
biometricupdate.com
Employees on
different sides of the Middle East conflict say they feel unsupported as company
leaders seek to head off workplace divisions
The reverberations of the
Israel-Hamas conflict are
playing out loudly everywhere in life—except at work.
The muted discussion is a sharp turn from the forceful statements and
candid conversations that companies organized after
#MeToo,
George Floyd’s murder and
anti-Asian attacks of recent years. This time, employees on many sides of
the issue are criticizing their companies’ responses as tepid or tardy, and
saying they feel as though leaders want to avoid the subject.
“CEOs, they’re like, nuh-uh, not getting dragged into this
one,” says Johnny C. Taylor Jr., head of the human-resources professional
association SHRM.
wsj.com
Last week's #1 article --
Security Dogs Added Outside NYC CVS Location
CVS & Home Depot follow Walmart with new ways to combat theft
All three companies are trying some pretty bold
ways to cut down on theft to avoid having to close stores.
Walmart recently took the extreme step of
closing one Atlanta store
with plans to reopen it with an on-site police station. That was a solution the
retailer came to after talking with community leaders who did not want to see
the city lose the retail giant, which has closed some locations in Chicago.
CVS adds security dogs
CVS, through a deal with The 34th Street Partnership, a New York City
organization dedicated to promoting business,
has added security dogs in front of one of its locations.
The dogs aren't only protecting CVS, but also neighboring stores.
Home Depot works with law enforcement
Home Depot worked with law enforcement in Florida to take down a crime ring
that had targeted its stores. The criminals were arrested after an investigation
by the Florida Organized Retail Crime Exchange taskforce, according to a press
release from State Attorney General Ashley Moody.
thestreet.com
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Sharing Community Outcomes
A prolific repeat person connected to more than 50
events was recently prevented by one of our UK retail partners!
Thanks to consistent and detailed reporting in the Auror platform, team members
were able to connect the dots and police were able to charge the person.
They have not returned to this retailer in over a month – great collaboration
and outcome!
Discover the key ingredients of leading an outcome-based approach to
reducing retail crime and violence:
https://www.auror.co/the-intel/reducing-retail-crime-auror-product-suite |
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Hackers Attacking Like Sharks - They Smell Blood
Ace Hardware confirmed that a cyberattack is preventing
local stores and customers from placing orders as the company works to restore
196 servers.
Ace Hardware is a hardware store retailer-owned cooperative
that operates 17 distribution centers and 5,700 shops across the United States,
China, Panama, and the UAE. The cooperative employs 12,500 people and has an
annual revenue that surpasses $9 billion.
"As a result of this incident, many of our key operating
systems, including ACENET, our Warehouse Management Systems, the Ace Retailer
Mobile Assistant (ARMA), Hot Sheets, Invoices, Ace Rewards and the Care Center's
phone system have been interrupted or suspended."
Scheduled deliveries are adversely impacted, and retailers are
requested to refrain from placing additional orders for now, as these cannot be
processed.
The new notice consulted retailers to keep their stores open
to serve customers, advising that the in-store POS systems and credit card
processing remain unaffected.
The online shop remains available for product search and
viewing. However, the ordering functionality remains disabled today, as the
systems that process customer orders are yet to be restored.
Cybercriminals take advantage
Unfortunately, while Ace restores their devices to resume
operations, threat actors have flocked to take
advantage of the attack.
Ace Hardware warns that threat actors are contacting Ace
retailers with phishing emails that urge them
to redirect payments to "an alternative"
electronic payment address until systems are restored.
In other cases, attackers call Ace stores
posing as agents of the Epicor Software Corporation,
presumably one of Ace's contractors, asking them to
hand over account credentials to their network allegedly for
troubleshooting.
bleepingcomputer.com
Report finds network
segmentation is considered critical to thwarting ransomware attacks, but
adoption is slow in organizations.
The number of ransomware attacks
(successful and unsuccessful) has doubled over the past two years. The average
number of attacks per country among surveyed organizations rose from an average
of 43 in 2021 to 86 in 2023. Organizations have responded by implementing zero
trust and network segmentation strategies. That's according to the
State of Segmentation 2023 report by security firm Akamai. The vendor
surveyed 1,200 IT and security decision-makers in ten countries to measure the
progress organizations have made in securing their environments.
The research found that almost all (93%) respondents
consider segmentation - broadly recognized as an important element of
zero-trust frameworks - critical to thwarting ransomware attacks.
However, deployment appears to be slow, with only 30% of organizations
segmenting across more than two business critical areas in 2023.
Ransomware attacks continue to rise, as does their impact
The greatest rise in ransomware attacks was measured between
Q1 2022 and Q1 2023, according to data collected from the leak sites of
approximately 90 different ransomware groups, the report read.
US companies faced the greatest number of ransomware
threats with respondents reporting an average of 115 ransomware attacks over
the past 12 months, the most of any individual country measured by Akamai.
Ransomware attacks also appear to be more impactful
compared to two years ago, the report indicated. Respondents cited
increases in network downtime (44% vs 42%), data loss (42% vs 36%), and
reputational damage (39% vs 33%) following attacks.
Segmentation a key element of zero-trust security but adoption is
slow.
csoonline.com
Data backups are often in the
crosshairs of cybercriminals looking to turn a profit off ransomware. As a
result, threat researchers have noted an increasingly common new target:
backup administrators.
These essential personnel are gatekeepers for a company’s data
backups, managing the system and ensuring backups work as expected in the event
of a crisis. So, hackers are targeting backup administrators to steal
their credentials and gather other key information that may clear their path
toward circumventing security measures, deactivating backup protections and
corrupting data. This allows bad actors to effectively cut off all access to
backups, eliminating an organization’s last line of defense.
To combat this, IT leaders must prepare their backup
administrators and shore up
data protection systems by leveraging new and innovative strategies.
Backup administrator resiliency
As generative AI tools improve the quality of social
engineering, cybercriminals can use those tools to create well-written emails
designed to phish a backup administrator.
Consequently, no IT personnel, especially those outside the
security team, should ever be exempt from cybersecurity trainings. In fact,
their ongoing cybersecurity training should be much more rigorous than that of
the average employee given the level of access they have to critical systems.
securitymagazine.com
The global cybersecurity workforce has reached
5.5 million people, an 8.7% increase from 2022,
representing 440,000 new jobs, according to ISC2.
While this is the highest workforce ever recorded, the report
shows that demand is still outpacing the supply. The cybersecurity workforce
gap has reached a record high, with 4 million
professionals needed to safeguard digital assets adequately.
The research also finds new challenges impacting professionals
in the field, including
economic uncertainty, artificial intelligence, fragmented regulations and
skills gaps. Additionally, a challenging threat landscape continues to loom over
the field, with 75% of cybersecurity professionals saying the current threat
landscape is the most challenging it has been in the last five years.
Only 52% believe their organization has adequate tools and
people to respond to cyber incidents over the next two to three years.
helpnetsecurity.com
Visa launches
cybersecurity training program
New program supports White House National
Cybersecurity Strategy to develop and train a diverse workforce with necessary
knowledge and skills to close critical talent gap.
In March 2023 alone,
41.9 million data records were compromised by cyberattacks across the world—a
951% increase since March 20211. This has created a demand for
cybersecurity talent across all industries, but demand outpaces supply with
global cybersecurity job vacancies growing by 350%, with
3.5 million unfilled roles in 20232. Overcoming this shortage
is critical for any organization, but it is particularly important in the
payments industry to protect sensitive data, prevent potential losses, comply
with regulations, and maintain customer trust.
For more information about the Visa Payments Learning
Program and the Payments Cybersecurity courses, visit
Visa Payments Cybersecurity Certification website.
visa.com
39% of Cybersecurity Pro's or Colleagues
Approached By Malicious Actors
Economic Uncertainty Impacting Cybersecurity Pros
New research also finds new challenges impacting professionals in the field,
including
economic uncertainty, artificial intelligence, fragmented regulations and
skills gaps. Additionally, a challenging threat landscape continues to loom over
the field, with 75% of cybersecurity professionals saying the current threat
landscape is the most challenging it has been in the last five years.
71% of respondents agree
that periods of economic uncertainty
increase the risk of malicious insiders.
Study found that
39% of cybersecurity professionals have been approached or know someone who has
been approached by a malicious actor.
Those at companies that have had layoffs in cybersecurity are
three times more likely to have been approached to act as a malicious insider.
•
47% of
respondents experienced cutbacks, which included budget cuts, layoffs and hiring
and promotion freezes
•
35% faced
cuts to
cybersecurity training programs, vital for
skills development and workforce growth
•
Two-thirds of
respondents say that cutbacks have negatively impacted their productivity, team
morale and increased their workload
•
57% said
their response to threats has been inhibited by cutbacks, and 52% have seen an
increase in insider risk-related incidents
•
31% of professionals believe that cutbacks will
continue into 2024, and 70% expect those cutbacks to include layoffs
helpnetsecurity.com
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Secret "Project Nessie" Rakes in $1B+
Amazon used a secret algorithm to
essentially help raise prices on other online sites and also “destroyed”
internal communications as the Federal Trade Commission undertook an
antitrust investigation against it, according to newly unredacted portions of
the agency's lawsuit. The new excerpts unveiled Thursday allege executives at
the e-commerce giant intentionally deleted communication by using a feature on
the popular app Signal that makes messages disappear. By doing this, the FTC
said Amazon “destroyed more than two years” worth of communications from June
2019 to “at least early 2022” despite instructions it gave Amazon not to do so.
In a prepared statement Amazon spokesperson
Tim Doyle called the FTC’s claim “baseless and irresponsible.” “Amazon
voluntarily disclosed employee Signal use to the FTC, painstakingly collected
Signal conversations from its employees’ phones, and allowed agency staff to
inspect those conversations even when they had nothing to do with the FTC’s
investigation,” Doyle said.
The FTC and 17 states sued Amazon in
September alleging the company was abusing its position in the marketplace to
inflate prices on and off its platform, overcharge sellers and stifle
competition. Amazon is accused of violating federal
and state antitrust laws, but the company has responded with a full-throated
defense of its business practices.
The antitrust case is the most aggressive
move the government has taken to tame the market power of Seattle-based
Amazon and comes as the FTC has been taking big swings against tech companies.
The unredacted excerpts of the lawsuit
disclosed on Thursday provided more details on a talked-about algorithm, which
was previously reported by The Wall Street Journal and former Vox reporter Jason
Del Ray.
The FTC's excerpts say the tool —
codenamed “Project Nessie” — has been used by Amazon to
pinpoint products that will allow it to rake in more cash. The company used
it to predict where it can raise prices and have other shopping sites follow
suit. Amazon activated the algorithm to raise prices on some products, and when
others followed its lead, it kept the elevated prices in place, the agency said.
Using Nessie has generated more than $1 billion in excess profits for Amazon,
according to the FTC.
boston25news.com
Amazon Aims it's Guns at Competitor & Buries Their Merchants
Heading into the
holiday shopping season a few years back, e-commerce upstart Zulily mounted a
bold challenge to Amazon.com Inc.: Zulily would beat or match the prices of its
cross-town Seattle rival, on any product.
Amazon moved quickly to eliminate the
threat. The company trained its pricing algorithms and competitive monitoring
teams on Zulily, and began punishing merchants who offered lower prices on the
rival site by limiting the visibility of their products on Amazon, according
to newly
unredacted portions of a Federal Trade Commission lawsuit. “Because they
could not afford the retaliation meted out by Amazon’s anti-discounting scheme,
several suppliers stopped selling to Zulily altogether,” the FTC said
FTC saya Amazon stifles competition by effectively preventing
suppliers from selling merchandise for a lower price on competing websites — an
allegation also levied in a separate antitrust case brought by California.
bloomberg.com
Brooklyn Gang Running Fake Websites
Brooklyn - Larby Amirouche was sentenced to 20 months in
prison for his role in fraudulent internet marketing schemes utilizing
e-commerce websites that purported to sell various dietary supplements, hair
care products, skin care products, testosterone, and web-based business
tutorials. As part of the sentence, the Court also ordered the defendant to
pay $1.8 million in forfeiture and over $110,000 in criminal restitution.
Amirouche pleaded guilty in May 2022 to conspiracy to commit bank fraud.
Amirouche was the managing member of Angry Elephant
Marketing LLC and Purple Whale Management LLC. Between January 2012 and
April 2016, Amirouche and his co-conspirators earned illegal profits by
(1) charging consumer credit cards for products that were ordered but never
delivered to the consumer; (2) charging consumer credit cards for products that
were not purchased by the consumers and
(3) repeatedly charging consumers for products that they
had ordered from Amirouche’s websites.
justice.gov
Online Returns 'Seriously Impacting Profits'
Are Stores Set Up To Handle a Wave of Online Returns?
With many retailers no longer offering free
online returns, in-store returns promise to see an uptick. Are stores ready?
A
study led by researchers at the University of Portsmouth supported by the
ECR Community Shrinkage and On-Shelf Availability Group concluded that “returns
from online sales, particularly returns to store, are seriously impacting
company profits.”
The study finds that BORIS (buy online, return in-store) “creates
unexpected additional costs,”
including requiring stores to find more physical space to store returns in their
shops and use store staff to process returns.
The study concludes that
retailers should treat returns as a profit center instead
of a cost of doing business,
but complex procedures for managing returns remain a hurdle. The researchers
wrote, “With little senior management oversight of the returns process,
retailers find it difficult to pin down crucial information such as the rate of
return and the costs of handling a returned item.”
Other studies also show a
side benefit of having shoppers return or pick up products from stores is a high
likelihood that they’ll make an additional purchase.
However, Appriss Retail’s “2022 State of the Industry: Returns as an Engagement
Strategy” found only 22% of retailers believe they are effective at
incentivizing shoppers at the point of return.
Narvar’s 2023 State of Returns survey likewise found
the most preferred return method for online shoppers for the second year in a
row was “drop-off at a third-party location,”
including stores but also the post office, UPS, or a locker. The top reason was
to avoid the cost of mailing the return, while a third of respondents cited
“repackaging” as their top frustration.
Getting an “instant refund” also held strong appeal.
A Shopify blog entry on BORIS counted several benefits for retailers, including
saving the cost and time of mailed returns, increased foot traffic, and adding
customer convenience.
Downsides cited included potential long return lines and staff demands. Kate
Ashley, associate teaching professor in the Supply Chain and Information
Management Group at Northeastern University, told Shopify, “A retailer that
offers BORIS needs to have a clear process for handling merchandise that is
returned to a store, especially if the assortment offered online differs from
brick-and-mortar offerings.”
retailwire.com
Editorial by 'Exhausted' Amazon Worker Who's
Going on Strike
Amazon’s $26 billion delivery business runs on exhausted, sweat-soaked drivers
running door to door. Now we’re on strike
The
work is extreme, our bodies ache and the pressure from Amazon is unmatched,
but this year, we’re not willing to put up with it any longer. We are on strike
to stand up for what we deserve.
On the average day, Amazon wants me to deliver
350 packages in just eight hours.
In the wake of Prime Day or Black Friday, that number jumps to as much as 400.
This load is unmanageable.
I am always sprinting door to door and worried that if I don’t deliver all the
boxes, I’ll be fired. Amazon’s sensors and software monitor us in our trucks
throughout the day and if we fall behind, they want to know why. I
usually skip my 15-minute breaks to keep up with Amazon’s demanding quotas.
In Palmdale, we deliver in the High Desert, and many of the Amazon vans don’t
have working air conditioning. It feels like walking into an oven when I climb
into the back of the van. After a couple minutes looking for a package, I’m
drenched in sweat, and I sometimes feel lightheaded and nauseous from the
extreme heat. Between 2010 and 2017,
20 California workers
died from heat-related illness.
I don’t want to be next.
Working at Amazon, you’re treated as though you’re less than human. Even though
Amazon holds me responsible for delivering its packages, regardless of the
weather, the
executives say my safety is not their problem.
I wear an Amazon uniform, drive an Amazon-branded van, and I’m only allowed to
deliver Amazon packages, but technically I work for an Amazon subcontractor.
The same is true for all of the Amazon drivers you see around your
neighborhoods. Amazon does it this way because they get all the benefits of
having their own drivers and complete control over those drivers without any
real responsibility for their safety.
Amazon can hire and fire us and monitor us while we’re on the job, but can then
pass the buck when people ask for a raise or complain about working conditions
– working conditions that Amazon sets.
fortune.com
Amazon, Meta Make 'Fair Competition' Vows To UK Regulator
Amazon Founder Jeff Bezos Says He Is Leaving Seattle for Miami
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No bond for Yosvany Portilla who
stole thousands in merchandise from Sephora and Ulta stores.
(Phoenix) – Maricopa County Attorney Rachel Mitchell has
announced the indictment of Yosvany Maza Portilla (DOB 07/89)*, who is
accused of stealing cosmetics from stores in the greater Phoenix area. Over
a period of 18-months, Portilla repeatedly hit Ulta and Sephora stores
throughout Maricopa County.
“These thefts occurred on many different dates with
different retailers, and involved merchandise valued at more than $11,500,”
said County Attorney Mitchell. “I applaud the leaders at Ulta and Sephora
for calling the police and supporting this prosecution. In other cities,
Organized Retail Theft is an epidemic. My promise to the people of Maricopa
County is that I will not allow these organized criminal groups to take root
here. These crimes are taken seriously, and they are prosecuted.”
Portilla faces two indictments. The first is for 19 counts
of organized retail theft, a class four felony. In the second indictment,
Maza Portilla is facing an additional count of organized retail theft, for a
total of 20 counts of organized retail theft.
Watch County Attorney Mitchell’s video
A burglary at a tailor shop could be linked to two other crimes in San Jose involving women who allegedly used distraction as a strategy to steal valuables worth thousands of dollars.
Three suspects accused of burglarizing a Vallejo business were arrested, the Vallejo Police Department announced Saturday.
Riverside County Sheriff’s Office officials report that on Thursday, November 2, 2023, about 8:04 p.m., deputies assigned to the Sheriff’s Lake Elsinore Station's Special Enforcement Team and the Robbery Burglary Suppression Team responded to a reported grand theft at a local retail store.
A burglary at a tailor shop could be linked to two other crimes in San Jose involving women who allegedly used distraction as a strategy to steal valuables worth thousands of dollars.
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Shootings & Deaths
WASHINGTON – Marlan Smith, Jr., 16, and Anthony Monroe, 17, of
Washington, D.C., were presented in Superior Court and charged as adults today
on the charge of first degree felony murder while armed, stemming from the
homicide of 17-year-old A.C., on September 11, 2023, in front of Jersey Mike’s,
in the 2300 Block of Washington Place, N.E.
The defendants are accused of committing five separate armed
robberies beginning at approximately 5:49 a.m., prior to the sixth armed robbery
that resulted in A.C.’s death by shooting him in the head.
justice.gov
Police are investigating after two people were killed and six other people were injured in several shootings early Sunday morning across Indianapolis.
A Philadelphia pizza shop employee killed a would-be-robber in a shootout on Saturday night, according to police.
A Columbus man is facing a murder charge after a fight at a Prairie Township restaurant.
One person died following a shooting on Friday, according to the Ocala Police Department.
Detectives have launched a homicide investigation after a shooting was reported at a convenience store in Clarksville Sunday afternoon.
A man suspected of being involved in the fatal shooting of a man in the parking lot of a Lowe’s home improvement store in West Bountiful Friday morning was taken into custody after a standoff with Grand County sheriff’s deputies.
Gunmen on motorcycles shot five men to death Saturday on the outskirts of the Mexican city of Puebla in an apparent dispute over stolen fuel, authorities said.
Robberies,
Incidents & Thefts
A string of vehicle burglaries spanning multiple counties landed two women behind bars, and another suspect remains at large, according to the Hernando County Sheriff’s Office.
A woman was arrested in the parking lot of Hobby Lobby Friday evening after police discovered she was a suspect in a Halloween burglary and vehicle theft, the Fresno Police Department said.
According to Pleasant Grove Police, two men are accused of breaking in and stealing from a Pleasant Grove pharmacy last week.
Jacksonville, Florida – United States Attorney Roger B.
Handberg announces that a federal jury has found Jesse Rance Moore (46, Bell)
guilty of four counts pertaining to Hobbs Act robberies and three counts of
brandishing a firearm during the robberies. Moore faces a maximum penalty of 20
years in federal prison for each of the robbery offenses and up to life in
federal prison for each of the firearm offenses. His sentencing hearing is
scheduled for January 30, 2024.
FBI first learned of a masked man robbing a string of
pharmacy stores in the Columbia County area after the North Florida Pharmacy
in Fort White was robbed at gun point on January 13, 2022.
justice.gov
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- Auto – Canton, OH – Burglary
- C-Store – Vallejo, CA – Burglary
- C-Store – Clarksville, TN – Armed Robbery
- C-Store – Las Vegas, NV – Robbery
- C-Store – Nashville, TN – Robbery
- C-Store – Falls Church, VA - Burglary
- CVS – Arlington, VA – Armed Robbery
- Gas Station – Jamesport, NY – Burglary
- Gas Station – Upper Bern Township, PA – Robbery
- Jewelry – Mesa, AZ – Robbery
- Jewelry – Port Richey, FL – Robbery
- Jewelry - San Bernardino, CA - Robbery
- Jewelry - Ellenton, FL - Robbery
- Jewelry - Gastonia, NC - Robbery
- Mall – Walnut Creek, CA – Armed Robbery
- Restaurant – Walnut Creek, CA – Armed Robbery / Burger King
- Restaurant – Philadelphia, PA – Armed Robbery/ McDonald’s
- Restaurant – Chicago, IL – Burglary
- Walmart – Omak, WA – Burglary
Daily Totals:
• 18 robberies
• 6 burglaries
• 0 shootings
• 0 killed |
Click to enlarge map
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None to report.
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Loss Prevention Manager (House of Sport)
Boston, MA - posted
October 10
As a Loss Prevention Manager, you will support the Store Leadership team in
achieving company objectives by managing all Loss Prevention programs and
policies within the store. This key role will have the tremendous responsibility
of keeping our associates, customers and our store safe...
District Asset Protection Partner
Tucson and Chandler/Phoenix
Area - posted
September 27
The Asset Protection (AP) Partner is a strong communicator, advisor,
investigator, and compliance partner. This role is responsible for asset
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and control losses, in support of protecting company assets. This role
collaborates with store teams, Human Resources, Supply Chain, and District
Management...
District Asset Protection Partner
West Sacramento, CA - posted
September 26
The District Asset Protection (AP) Partner is a strong communicator, advisor,
investigator, and compliance partner to our Stores. This role is responsible for
driving shrink improvement and leadership of asset protection program execution
at the District level. The District AP Partner is responsible for assessing
store-based shrink initiatives, promoting shrink awareness, and implementing
methods to prevent, and control losses...
Asset Protection Specialist
Newburgh, NY - posted
September 25
The Asset Protection Specialist role at Ocean State Job Lot is responsible for
protecting company assets and monitoring store activities to reduce property or
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Resources team, when applicable, to investigate known or suspected internal
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Security Director
Chicago, IL - posted
September 7
Reporting to the VP of Corporate Security, the Director of Corporate Security is
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District Asset Protection Manager
Washington, DC - posted
August 31
The MidAtlantic Division has an opening for a District Asset Protection Manager
in Northern Virginia. This person will support Fairfax, Arlington, and Loudoun
counties. This is a salary role with up to 70% travel within the assigned
district. District Asset Protection Manager will provide positive/proactive
leadership, and instruction in the area of Security/Asset Protection...
Corporate & Supply Chain Asset Protection Leader
Quincy, MA - posted
August 3
The primary purpose of this position is to manage the Corporate Asset Protection
function for all US Support Offices and Supply Chain. Direct team in the design,
implementation and management of physical security processes and equipment to
ensure facilities are considered a safe and secure environment for all
associates and external parties...
Occupational Health & Safety Manager
Mount Horeb, WI - posted
July 27
This role is responsible for examining the workplace for environmental or
physical factors that could affect employee or guest health, safety, comfort,
and performance. This role is also responsible for reducing the frequency and
severity of accidents. To be successful in the role, you will need to work
closely with management, employees, and relevant regulatory bodies...
Region Asset Protection Manager
Jacksonville, FL - posted
October 24
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups’ response to critical incidents, investigative needs,
safety concerns and regulatory agency visits...
Regional AP Mgr - South FL Market - Bilingual required
Miami, FL - posted
August 8
Responsible for managing asset protection programs designed to minimize shrink,
associate and customer liability accidents, bad check and cash loss, and safety
incidents for stores within assigned region. This position will develop the
framework for the groups' response to critical incidents, investigative needs,
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